Terrible experience. Came in for my 6 month inspection and they told me I needed the paper work to do it and they couldn’t look me up in their system. I bought the item at Woodfield and they always do it for me without the paper work so I will just continue to go there. Very disappointed by the poor service at this location.
I give zales 5 stars because they had very good hospitality waited on me right away
Amazing. The lady Kim that helped me did a wonderful job
I need to update and be clear about this review, eric the manager at zales in ford city is 100% absolutely amazing. He is the epitome of what it means to give great customer service. I will only shop at the store he is managing as i know he is instilling the same quality in his team. I never question his knowledge and he is always honest. So when you need anytype of jewelry service stop in and you will walk out a very happy customer.
Thank you Zales, I finally was able to get the ring of my dreams. I watched this ring over the years and explained to my husband that it is on clearance now. He surprised me with it on our 21st wedding anniversary. Thank you Bill for making it a seamless, joyfu, and celebratory experience!
This was my first time at this location and it an awful experience. I personally love zales and I have purchased thousands of dollars over the years. I bought a necklace for my anniversary and when I asked the sales man to wrap my box (like the usually do). The sales man didnt want to wrap it. Stay away from this store!
It’s 10:12 am and the employees are inside making people waiting outside I just ask them at what time they open and and the lady told me 10 more minutes. So they don’t open at 10:00 they actually open at 10:20 or so.
Great customer service, Gregs very professional. Happy with my numerous experiences! An definitely cant forget Ms. Barbara would recommend her services anytime!
The staff is professional and friendly..Barbara and Greg are AWESOME..The Best they explain the karat of a diamond the cut and The warranty that comes with anything you purchase..I just LOVE this store.
Welcoming