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James & Sons Fine Jewelers
1457 N Halsted St, Chicago, IL 60642, United States
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James & Sons Fine Jewelers
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Ri
Review №1

I cant express how amazing this place is. My girlfriend and I were starting to look at engagement rings and everyone at this store was beyond friendly and helpful. The two people helping us were Samantha and Ava and they truly made this process fun and easy. My girlfriend was unsure exactly what she wanted, and Sam and Ava spent many nights helping us look for rings and figure out the perfect one!

Co
Review №2

Sam and Ava have been the best help we could have ever hoped for. I have learned throughout this process that I am extremely indecisive but Sam and Ava always did everything they could to make sure I would love the final product with all of my heart. I couldn’t recommend this place enough. They have gone above and beyond every single time we’ve come into the store and truly cared about us. All of the employees are extremely friendly and helpful and I couldn’t have asked for a better experience. If you’re considering buying jewelry or watches, definitely check this place out. You won’t regret it!

La
Review №3

Everyone here was incredibly helpful and welcoming. At first glance, Im not your typical jewelry or watch store customer, but I felt very comfortable. Jose took care of me and made the experience easy and fun. Top quality watches. Do yourself a favor and buy from them. You wont regret it.

ma
Review №4

I worked with Kelly and she did a fine job finding the perfect engagement ring for me to fit my budget. I highly recommend this location because it also includes a free warranty to have bi-annual polishing and cleaning. Thank you for the wonderful service!

Te
Review №5

Jim and Steve were great! Supply of Rolex watches has been tight in recent years. I told Jim the exact model I wanted, and he mentioned there could be a couple month wait. I was comfortable waiting, as this was a watch I wanted. Within a few weeks, I received a call saying the availability of my watch had come early! I love the new purchase, and will continue to use them for any future watch/jewelry needs. Thanks again guys!

Je
Review №6

I came here completely blind on the engagement ring process, glad to say my fears were at ease. My sales associate Hope was nothing but caring, thoughtful, and very considerate to every choice made. Great experience and no hassle, would recommend!

Ma
Review №7

Locally owned, great selection and service… wouldn’t go anywhere else!

El
Review №8

Everyone was very helpful with finding a way to re-do the clasp on a beautiful bracelet my husband had given me some years ago. They worked diligently to come up with a clasp I could manipulate now. Not only does James & Sons have exquisite jewelry, but they provide excellent service for older pieces of jewelry needing repair or other work. Thank you so much!

To
Review №9

Such wonderful and welcoming people at James & Sons. Fantastic quality, the most trustworthy employees, no pressure, and lifetime care. HIGHLY recommended!

Br
Review №10

It was a pleasure working with Sales Associate Jose Ruiz related to my purchase of a Tudor Pelagos. Excellent knowledge and customer service. Don’t hesitate to visit him if you are looking for quality jewelry.

Ka
Review №11

Great service and love picking up my rings after their tune ups - they always look like new 🤩

Co
Review №12

Jose and the team were great and very helpful as my fiancé and I picked out wedding bands. I came back to James & Sons after they did an amazing job with the engagement ring and I will continue to come back in the future.

Sh
Review №13

I worked with Samantha and Amanda over the course of several weeks on a custom Tacori engagement ring. They were incredibly helpful and easy to work with through the design process with Tacori and very patient with me as I looked over a handful of marquise stones, (which are not the easiest to source) until I found the right one. The ring absolutely blew away expectations. After purchase, the James & Sons team have been equally helpful through a couple of sizing bead installs. Very happy to have ultimately chosen James & Sons vs. an online retailer.

Ti
Review №14

Great in store service. Wished they contacted me to update me on status. Ring fits perfect.

Is
Review №15

Top notch friendly and professional sevice, plus great selection of fine jewelry and watches. First time James & Sons customer and I will continue to shop here.

Tr
Review №16

The customer service is outstanding. They are dedicated to making sure everything works perfectly. I could not be more pleased!

Co
Review №17

James and Sons provided me with an above and beyond experience on multiple occasions. I would highly recommend reaching out to their team for any jewelry related needs. They are professional, knowledgeable, and capable of working within any budget to find exactly what you need.I went to James and Sons looking for an engagement ring and was greeted with respect and a welcoming attitude from Day 1. I was completely clueless as to what I wanted or needed and the team helped me narrow down my choices that were realistic for my budget.Samantha became my main point of contact throughout the process and communicated with me via email promptly and professionally. We worked together to find times for me to come into the store and look at different diamonds to find the perfect one for the ring. She took her time, taught me about the 4 Cs and proved her knowledge with great attention to detail and honest feedback for each stone we looked at. She was transparent and honest with me and treated me like more than just a customer. We worked together for nearly two months and she accommodated every request and schedule change with no issues. When I finally came to a decision, Samantha and her team worked hard to get me my beautiful engagement ring in a very quick turnaround time. My fiance and I could not be happier.After our engagement I received a handwritten note thanking me for my business which I found to be a very welcome afterthought. They also sized the ring and cleaned it for us.Ive since gone to James and Sons for help removing links on a vintage watch that was gifted to me by my grandfather. I had gone to multiple jewelers looking to have links taken out and none were able to in the timeframe I needed. Samantha and the team again went above and beyond to get my watch sized perfectly in less than a week.I would absolutely recommend Samantha and the whole team at James and Sons for any and all jewelry related needs. They are a professional organization and Im happy Ive found a jeweler I can trust in Chicago!

Ty
Review №18

My fiancé and I were so pleased with our experience here! John, Hannah, and Samantha helped us every step of the way. We are so happy with our wedding rings and will always make James & Sons our regular stop for all our care needs in the future. We live in Colorado and they adapted to our location so efficiently. I definitely recommend!

Ky
Review №19

Even though I came into the store about 30 mins before they closed I received excellent customer service. I was helped by Jose. He found a durable chain to replace the one I recently damaged. All of the staff was very kind. I intend to come back when I want more jewelry.

Mi
Review №20

The best customer service from Kelly Foy and the staff.

Sa
Review №21

My experience was awesome! Steve was super nice and professional. We got engaged on Xmas eve and brought the ring in on Saturday and they were able to get it sized by Sunday!!! I was leaving for vacation on Monday and they were able to get it done for me. We purchased the ring elsewhere but they were able to size it onsite. Amazing customer service! Would highly recommend! Will be purchasing wedding bands there!

Cl
Review №22

My daughter received a ring from her grandmother when she turned 13. She loved it and wore it all the time. It was a simple ring, silver with an abalone setting. After 10 years of almost constant wear it was damaged during a move from Austin to Chicago. The ring had been badly misshapen and the pretty abalone shell had broken off. I found it by accident and remembered how important it was then, and more so now since her grandmother passed away. I decided to repair the ring in time for my daughters birthday, and googled around for jewelers. Based on their reviews and the quick and thoughtful responses via email, I decided to go with James & Sons Fine Jewelers on Halsted. And I honestly couldnt have made a better choice. Since abalone was not available, I opted to use the birthstone instead. Jimmy took the time needed to source the right stone that would complement the ring and be cost effective. The ring was repaired, cleaned and polished that it was almost unrecognizable. I was floored! The attention to detail, genuine care and appreciation for a ring whose value was rich more in sentiment than monetary, was pretty amazing. Thank you, James & Sons for helping me preserve my mother-in-laws memory and make my daughter (and me!) so happy.

Ry
Review №23

I was assisted by Jimmy Sunderland; my experience was beyond reproach. He was personable, professional, and exceedingly knowledgeable. Could not be recommended any higher.

Jo
Review №24

HIGHLY RECOMMEND. Better than most places in Chicago

Ka
Review №25

We have purchased multiple items from James and Sons. We have been satisfied with all the jewelry and with the customer service. Would recommend.

An
Review №26

TheLincoln Park Location is incredible beyond words. They are an authorized dealer with Rolex, and I would highly recommend this store. I have shopped many boutiques, and they truly take interest in their clients meeting all demands from Jewelry to luxury brands. Amanda is unbelievably accommodating, and who I’ve built the bulk of my relationship with. If she is not in, Samantha, or anyone up to their owners is a pleasure to deal with. They have an incredible variety, and are very transparent and honest when it comes to rare pieces that may take years to acquire. With the holidays coming up do not hesitate!! Thank you J&S and entire staff!

T
Review №27

I had an incredible experience shopping with Samantha for a pair of diamond studs. She was so knowledgeable and made me feel extremely comfortable and at ease throughout the whole process. Beautiful selection of jewelry and amazing customer experience.

Ge
Review №28

I have done business with James and Sons for over 10 years. They are great to work with, amazing staff and excellent service. I highly recommend them.

Ph
Review №29

I can’t recommend James & Sons enough! The store is so beautiful and they go above and beyond to help you. The staff is very knowledgeable and patient and their selection is outstanding! I have purchased several watches and jewelry and I have been thrilled with every single purchase.

Da
Review №30

Great service from staff and timely repair.

La
Review №31

Fantastic people. I bought my fiancés engagement ring from them and they made the entire process fun and painless. Trustworthy, honest, thoughtful folks.

Ke
Review №32

Samantha and Hope were kind, helpful and informative. Great experience.

Pa
Review №33

So wonderful to receive help from delightful staff that were kind and informed. Generously took care of my jewelry repairs for items bought elsewhere in the past. I would continue to come here in the future for purchases— trust them as family.

Ad
Review №34

Fantastic service and amazing attention to detail at every level. There are a lot of options out there when it comes to jewelry, but there’s only a few who truly do it the way James & Son does.Samantha truly goes above and beyond to make her clients feel like family.I’m looking forward to a long lasting relationship with James & Sons!

Is
Review №35

Hannah was extremely helpful in picking out special earrings for a bride! I will definitely be back.

Je
Review №36

My family has gone to James & Sons for years. Wonderful service and great design advice. The jewelry is beautiful and wonderful quality. Samantha is really friendly and truly makes it a special experience. I would definitely recommend them to anyone with questions on jewelry or who is looking for something special.

Me
Review №37

Good people. Good service. Beautiful products. The kind of jeweler you will use year after year for fine jewelry needs. Thank you for taking care of us for the past 20 years!

Ah
Review №38

J&S staff is super helpful and welcoming. Not only was I not treated like a first time Rolex buyer (watch lovers will know what the means!), Amanda was helpful in picking and arranging the best watch for me. Thanks!

Ma
Review №39

The minute you enter the store you feel welcome. The security person and the employees are all pleasant. The customer service is top notch. I wish I could buy more!

Pa
Review №40

Nicole was awesome. From the time i entered the door, she greeted and personally assisted me. I bought my mom some earrings and she loved them. Nicole helped me pick the best one for her. She asked me about my mom, and she presented several options for me and what occasion theyre best for. We had some process of elimination then it all came down to three earrings. Finally i asked her which would she like to receive. All were beautiful but i picked what she liked the most. And she nailed it. My mom loved it. It wasnt even the most expensive out of the last three earrings. But man, they were lovely. Awesome earrings, best customer service. Thanks Nicole!

Da
Review №41

Very friendly staff helped me choose the best product for me and personalized the experience. Im not an jewelry expert but I feel informed about my purchase and am happy with the quality of everything Ive bought from them.

Ma
Review №42

They are the nicest people with great customer service. I had a watch adjusted and they did it quickly for a very good price and even held it for months for me. Every time I go in, they offer to clean my rings. Very nice touch. Highly recommend!

Ma
Review №43

I have met very few people that are as good at their job as John Sunderland is at his. I came in with some wild ideas for an engagement ring and he patiently listened, advised, and ultimately crafted the absolute stunner that my fiancé now wears, much to the jealous admiration of our friends and family. It’s a scary process, and I’m no expert, but you would never know with the end result. I will literally be thanking him for the rest of my life and could not recommend James & Sons highly enough. So go ahead and do it because let’s face it, the world needs more love and beauty right now.

Am
Review №44

Ive bought multiple watches for myself and family members from Samantha. Shes fantastic and easy to work with.

Ja
Review №45

Thank you very much to Samantha and the team at James & Sons! Although Ive only been a client for a short period of time, their customer service and communication has been fantastic. Something Id expect after years of a relationship at an Authorized Rolex Dealer. I would highly recommend recommend reaching out to Samantha at James & Sons if you are looking to purchase a Rolex or other brand that they are an Authorized Dealer for.

Ch
Review №46

This is a professional shop you can trust with your family heirlooms. Over the years, I have spent real $ with these guys because they earned it. It started with repairs and service which were done on time, well and at a reasonable price and evolved into a comfort level to spend a lot on something I know very little about.

Vi
Review №47

Really good service. They have a wide selection to look through. I also used their appraisal service and it was easy.

Me
Review №48

I had a necklace clasp repaired and Amanda helped at the Lincoln park store on Halsted and it turned out perfectly. The necklace had a unique type clasp so we worked to find the perfect solution. Highly recommend the results.

Ju
Review №49

James & Son did an amazing job of helping me to find the perfect gift for my husband. Samantha was amazing and a pleasure to work with!! Thanks again

Ke
Review №50

This was my first time working with Amanda Grohn. She was great. Her communication was spot on. She was able to find the watch I wanted as well as have it ready for me in a timely manner. I will definitely be ordering my next piece through her and James & Sons again.

To
Review №51

The group I was with and I were welcomed with by Steve, and couldnt have asked for a better experience. Steve was very understanding in what I was looking for and my price range, and we were able to find a great ring! My fiancée loves the ring! 10 out of 10 would go back to Steve and the people at James and Sons as the whole experience was something to remember!

RJ
Review №52

Stopped in to James & Sons on Halsted to inquire about service on a Tissot. Samantha and Kelsey were most friendly and helpful. Even though it is a very modest timepiece, the staff at James & Sons treated me and my watch with every bit of respect and care as if I had come into buy a Rolex. After the piece returned from the Tissot Service Center (about 3 weeks), Kelsey carefully explained all of the work that was done and insisted that she set the proper date and time for me. Fantastic service and experience in every aspect. Will definitely visit James & Sons for my future halo watch purchase!

Ni
Review №53

Needed to get my wedding ring resized and am new to the Chicagoland area. We have a family jeweler back in our home town and I don’t have access to their services. I called around to a number of big box jeweler and a handful of privately owned and operate (I prefer to patronize small businesses but I didn’t know where to look initially). Anyway, James and Sons had the best pricing and the turn around wasn’t even a week. All services are done in house, which is ideal. My ring fits perfectly and shines like the day I got it. The staff is knowledgeable and very hospitality/customer service minded. Coming from the hospitality industry myself, one of the things that I always stressed to ng staff was the importance of answering the phones before three rings and to smile while they answer. Samantha did just that. I could hear it in her voice. I will be returning to James and Sons for any and all jewelry and watch repairs while we live here. Period

Br
Review №54

James & Sons Fine Jewelers was exceptional to work with! They custom designed a wedding band for my fiance and it is absolutely breath-taking! Samantha has been a pleasure to work with - she is professional, knowledgable and energetic! She stays in constant communication with her customers and made this experience wonderful for us leading up to our wedding day!

La
Review №55

Stevie Ray was our sales guy and just let me tell you about how amazing him and the whole staff was. From the moment we walked in, Stevie Ray greeted us instantly. Form their he was one of the best sales person that I’ve ever met in my life. We actually was shopping for me a Rolex but ended up getting my guy one. Stevie Ray has soooo much patience with us that it shocked me. I don’t wanna keep going about this place because I can. If I was you and you wanted any piece of jewelry, this should definitely be your 1st stop. Okay one last thing, this store customer service was wayyyyy better than the Rolex employees.

Mi
Review №56

James & Sons is outstanding, above all the rest! The staff is warm and friendly and very welcoming when walking through the door. I met with Samatha who is a huge asset to the James & Sons team. Samantha was very helpful and helped me pick out a gift for my girl friend that she absolutely loved. I would recommend that everyone pay James & Sons a visit you won’t be let down. Friendly staff and variety of beautiful jewelry. Thank you Samantha

Be
Review №57

Knowledgeable, friendly and helpful team. My jewelry repair was handled quickly and the pieces look better than ever.

Ad
Review №58

Great service, quick Tudor turnaround time

Jo
Review №59

Amazing always enjoy purchasing from James & Sons!

Ju
Review №60

Overall, shopping at James and Sons was a great experience. Jimmy Sunderland is very knowledgeable, professional, and personable. He was a pleasure to work with in getting the watch I wanted. J&S is definitely at the top of my list the next time I look to buy any more jewelry.

Ni
Review №61

My boyfriend and I walked into James and Sons to look at engagement rings but we had absolutely no idea what I wanted. We were immediately greeted by Samantha who was wonderful. She helped me determine my style by showing examples of settings and assisting me to narrow down what I liked. Once I picked a setting, I was undecided on the type of stone so Samantha helped with that as well. She showed me many different color and sized stones throughout the process until I found one I loved. She was so wonderful and educational throughout the process, I felt like my now fiancé and I left with a new friend! Thanks for everything you do, Samantha!

Ma
Review №62

I have been buying from James & Sons periodically for a few years. Service is always outstanding as is their product knowledge. Jimmy goes out of his way to accommodate requests and is proactive in contacting me when items that may be of interest come into stock. It has been a pleasure building a relationship with James and Sons and I look forward to working with this family owned business for years to come.

In
Review №63

Exquisite service !

Po
Review №64

My experience with James & Sons Fine Jewelers was exceptional! My husband and I worked with Jimmy to find our wedding bands. Jimmy was so patient, professional, and knowledgeable. He made ring shopping pleasant and easy for us. The other staff members were very friendly and welcoming as well. When our rings arrived, we absolutely loved them. Theyre beautiful. We are sure to be back again! If you are in search for fine jewelry, we highly recommend James & Sons. Theyre the best!

Ra
Review №65

Took a necklace in for repair. They were friendly and affordable. Even offered to clean my rings when i picked up.

Su
Review №66

The service at James and Sons is top notch! Jimmy was extremely professional and helpful and took the time to explain all of the details about my engagement ring stone. He was extremely knowledgeable and informative and a real pleasure to work with. I will not only be back to give James & Sons my business, but will highly recommend my friends do so as well! Service this good rarely exists anymore so if I could give them more stars than 5, I would.

Er
Review №67

Samantha at James & Sons in Lincoln Park did a fabulous job for me. Very happy with my new watch and their superb customer service. I will definitely be back and highly recommend them.

Th
Review №68

Great experience. Wonderful to work with. They helped me put together a custom piece that I’m very happy with.

Ka
Review №69

Great service! Very happy with everything they helped me with.

La
Review №70

My now fiancé and I came to James and Sons to try on different rings so we would have an idea of where to start. We worked with Samantha and she was absolutely the best! She spent so much time with us, giving feedback, talking about our lives, getting to know us as individuals and a couple! She is so down to earth and made is the most comfortable. She really knew how important all of this was! I came back to sit down and create the ring with her, and again, nothing short of amazing! I will continue to purchase jewelry from Sam and recommend her to everyone!

Og
Review №71

Very professional and super helpful to a novice jewelry shopper! Will recommend to friends!!

Sa
Review №72

I had a wonderful experience at James and Sons. My boyfriend (soon to be fiancé thanks to James and Sons) and I had high expectations because of all the competition nearby. James and Sons exceeded these expectations. Professional, patient, kind, and resourceful. Steve was awesome!

Ma
Review №73

I bought my engagement ring here and could not be happier with the experience. The whole staff was very friendly and helpful. I would suggest James and Sons to anyone who is looking to buy jewlery.

Je
Review №74

I found James and Sons Jewelers on the internet and saw that they were close by and had gotten some good reviews. I was impressed with the personal service and professionalism that I received from Jimmy Sunderland, the assistant manager(grandson of the original owner).Not only do they sell quality watches and diamonds but are also knowledgeable in jewelry repair. I have been back to consult with them several times and find all their staff personally engaged and ready to help. I would recommend them without reservation.

Gr
Review №75

Thank you so much for great service!In this difficult time of pandemic everything went smoothly and very professionally.Not only are the people that work there kind and helpful but also supportive when you are in trouble. I could count on them when my car broke down. Thanks again!

ch
Review №76

What a fantastic experience from beginning to end! Jimmy, of James & Sons, represented his familys personal business superbly. His creative expertise, combined with willingness and patience, made it possible for us to design a Gorgeous new setting for my wedding ring. And the craftsmanship of their in-house jeweler was outstanding. Expert repairs as well. Couldnt recommend them more highly!

Em
Review №77

Oh my, where do I begin?! Since early May 2018 I have been working with Cara to help me design and decide on how to re-configure my great grandmothers wedding band for it to sit well with my engagement ring. It is a gorgeous ring and I was very hesitant on altering it, very hesitant! I also know absolutely NOTHING about jewelry in general, but Cara and the rest of the staff helped me learn, which I am also thankful for. I changed my ideas, DRASTICALLY 3 different times, and each and every time, Cara was so patient and helped me start all over. In the end, I never altered my great grandmothers ring, but instead added a new band that was customized to sit in between the two rings and it looks stunning! I could not have done this at all without the help from Cara and her team....Tina has also helped me in the past and at one point, I had every staff member helping me! It was a big deal to me and they made me feel so comfortable and truly wanted to make sure I was 100% happy and comfortable with my decision. I would never go to another jewelry store, every single staff member is incredibly helpful, energetic, and they genuinely care. Its something you do not see as much anymore, and I sure hope their staff gets recognition for their outstanding service. I will always come back to James and Sons - thank you all again SO much for everything. Best service I have ever had.

an
Review №78

INCREDIBLE EXPERIENCE!I was treated kindly and professionally!I was kept informed of my products delivery timeand when delivered, it was perfect!Thanks Jimmy and the entire James and sons staff!I will make this my only watch shop!

Ge
Review №79

I was in the market for an engagement ring and was lucky to come across James & Sons. Far superior than the other local jewelers I visited. Their showroom is impressive and their customer service is fantastic. Jimmy took exceptional care of me from the moment I walked in and made sure the process went as smooth as possible. Love that its an established family business who knows how to treat their customers. I now know where to go for my future jewelry purchases.

ju
Review №80

Samantha and team were awesome to work with. Highly recommend working James & Son for your jewlery needs.

Za
Review №81

It’s easy to be a long term client. They get it. Jimmy and the team have gone above and beyond at every opportunity. They are transparent and honest people. And it’s a bonus to support a locally owned family operated business. If you are buying Rolex or Tudor, give these guys a call.

Al
Review №82

I have never had a better experience with a jeweler! I took my engagement ring here to be sized (pre-pandemic) and had such a pleasant experience. The staff was so incredibly kind and helpful. I was so pleased with the visit that my fiance and I are planing to purchase our wedding bands here.

Ch
Review №83

The people at James & Sons are always great. Love visiting them at their Chicago location!

Ca
Review №84

In June of this year I happen to walk by James and Sons after a late lunch. I had never heard of them before but I love jewelry soI wanted to check them out, so glad I did. I had been looking for a sapphire ring for about two years but could never find the right one. I wanted royally unique and elegant. In the first few moments of looking through their cases I found it. Jimmy assisted me in viewing it where he let me take photos and really appreciate it. I came back for the next few months admiring the ring and talking to Jimmy. Finally I showed my husband when I knew this was it. I got my dream ring!! It was an easy, fun and memorable moment in which I will always cherish. Jimmy was very patient and kind with me constantly reaching out to him asking if the ring was still available lol.I’m so happy it all worked out.Lifetime warranty with once a year rhodium. Amazing. It’s certified as well.Thank You!! I will love it forever.

Lu
Review №85

Consistently receive excellent customer service from Jimmy. Thank you.

sh
Review №86

I was in Chicago for the week on a business trip and went to the recent event this weekend at James at sons in Lincoln park. As someone who owns and has purchased multiple rolexes from other AD’s I have an expectation to be treated with respect. I have never been treated so poorly in my life. I was dealing directly with the manager she was extremely rude and unprofessional. Even if you are purchasing a Casio you should not be treated this way let alone a Rolex that cost over 10k. Take your business elsewhere and be treated with the white glove service you deserve. I am appalled by the service I received here and I would never recommend them to anyone.

An
Review №87

A true hidden GEM, with personable, knowledgeable, & experienced team!

Sa
Review №88

I went to this store because I saw the reviews in google and they are absolutely true . I went without an appointment and I met Steve he was really good with my and had the patience to show me and explain me everything about my engagement ring . One thing that I loved is that they are not pushy sometimes you go to a jewelry store and they want you to buy right away it wasn’t the case and I’m really happy with my decision.

Al
Review №89

Sam was awesome, she helped us get our wedding bands and then helped us for almost 2 hours while we looked for gifts for people in our wedding. She kept a good attitude the whole time and pulled at least 30 items out of the case to show to us. She was extremely helpful.

Eb
Review №90

Amanda and Leslie are absolutely fantastic. They take the time to not only discuss the cut, clarity, and other facets of jewelry, but also what youre hoping to gain from your chosen piece. My husband and I were looking for a wedding band so I wanted something beautiful, aesthetically timeless, and would not have a plummeting value in 10+ years. These ladies were amazing. From the selection to the sizing and all that fell in between, they took the stress off of my shoulders and made this experience one that we will never forget. You all have a customer for life!

Mi
Review №91

Great selections and even better customer service. The experience we had working with our saleswoman, Samantha, was great! She knew the exact way to guide us through our first engagement/ wedding band purchase and was very informative and helpful. She can work with any budget and make your experience as special as it should be. Highly recommend. We both had very little knowledge on buying diamond rings, or any jewelry for that matter, and she was able to teach us about everything we needed to know!

P.
Review №92

James & Sons are the best! Very helpful and knowledgeable--make the whole experience great.

Ji
Review №93

Great service and friendly staff!

Er
Review №94

The staff was knowledgeable and helpful! When I brought my wifes wedding ring in to be repaired they said given the holiday it would probably take a week but they got it back to me within 3 days (over the weekend) right before the holiday. Very pleased that I brought the ring to them.

Ra
Review №95

I love James & Sons!!! The service is amazing and their knowledge and expertise of Rolex is exceptional. Very impressed and love the location!!!

St
Review №96

Weve been so happy with our experiences at James & Sons! Both my engagement ring and wedding band were designed and purchased through them, and they made it such an easy process! My rings are beautiful, and I go back often for cleaning. They are all so friendly and helpful! I highly recommend them and look forward to our next purchase from there!

Pe
Review №97

I love the friendliness and great service at James and Sons Chicago! Store manager Samantha H. was just awesome and she was such a sweet girl. She went out of her way to help me out and find exactly what I was looking for. I Love this place and will always be back! Well done.

De
Review №98

Leigh was wonderful to work with- she was friendly, welcoming, and passionate about the services and jewelry they offered. James & Sons were recommended to me by a friend and I’m so happy with my experience at their store that I will gladly recommend my friends as well. Thank you- my ring looks gorgeous!

Ke
Review №99

I worked with Samantha to choose my finance’s engagement ring. Samantha is amazing. She was so helpful and spent so much time with to help us choose the most perfect ring and design. Samantha genuinely cared about our experience and wanted it to be so special for us. I would definitely recommended Samantha and James & Sons to anyone for their engagement ring or any jewelry purchase.

An
Review №100

Kelsey and the rest of the team at James & Sons are very friendly and very helpful. I enjoy working with them.

Information
100 Photos
100 Comments
4.9 Rating
  • Address:1457 N Halsted St, Chicago, IL 60642, United States
  • Site:http://jamesandsons.com/
  • Phone:+1 773-327-8800
Categories
  • Diamond dealer
  • Costume jewelry shop
  • Jewelry store
  • Jeweler
  • Jewelry appraiser
  • Jewelry designer
  • Jewelry repair service
  • Watch repair service
  • Wholesale jeweler
Working hours
  • Monday:11AM–7PM
  • Tuesday:11AM–7PM
  • Wednesday:11AM–7PM
  • Thursday:11AM–8PM
  • Friday:11AM–7PM
  • Saturday:10AM–5PM
  • Sunday:12–5PM
Service options
  • In-store shopping:Yes
Offerings
  • Repair services:Yes
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