I have been to this location twice already and have enjoyed my visit both times. Customer service is immaculate. Thanks for servicing my family and I. It has been a pleasure! Special thanks to Jasmine for her service as well. Awesome and proficient!!! Will be back :)

If i could gave this place a zero star I would not professional people they don’t know what are they doing they make me wait in the waiting room for more than 35 minutes while they were doing nothing just talking don’t go there. I went to the one in Pulaski ave they treat me super nice and very professional

Best place to get contacts, glasses, or eye exams! Lovely lovely staffs! Shout out to my girls, Deashia and Dr. Angela Popovic for giving me one of the best experiences in Visionworks. Highly recommended to those are looking to get glasses or contacts!

My experience was great, both my mother and I had our eyes checked and needed a pair of glasses.. The experience followed COVID guidelines, my only concern would be my wait to see a doctor (there might have been some confusion with both having the same surname, I am not sure), but that was a minor inconvenience. Overall, I was extremely happy with the optometrist and the trainee. The front desk staff however could be a tidbit more friendly.

First time visit was AWESOME!!! Exceptional customer service. The place was very nice and neat. Ms. Lawanda was great assisting my choices and provided great feedback. They do pretty good with keeping you within your range and making sure your know about your health prior making any decisions.Exceptional customer service!!

Worse experience in years.First the good parts:1. Easy to make an appointment, i called and was able to meet the doctor one day later.2. Easy to comminute to the south loop location, free parking.The bad parts:1. I was planning to reuse my old frame, which is completely legit, however, the salesperson wont accept it because of one small scratch on one the eyeglass temple, until i promised I will be fully responsible for any consequences.2. The store staff immediately handed me a bill of $400 (after insurance deduction) without even asking me if I had any preference. They just made all decisions for me and expected me to pay whatever they choose, and i did not even know what type of lens im getting! I have had eyeglasses and contact lens for more than two decades and i know what i need and dont, in my past experience with 8+ optics stores I never experience something like this. My eyes are not completely blind (sphere -2.5 ) and i dont need the fancy high index glasses, and I dont see great differences between premium anti-scratch & platinum anti-glare coating and the standard versions. It was another hard and unnecessary negotiation with the salesperson before I can choose what I want.3. The store staff talked in a way that was hard for other people to catch, Im not complaining about the accent, but the speed and clarity of her speaking. Im not sure if she did it on purples so people dont understand what exactly they are getting.4. The worse part: the doctor assigned me the wrong contact lens. Just read the picture, For left eye axis 90 on the prescription and 180 on the actual contact lens. I am contacting a malpractice attorney now.Conclusion: if you are not in a hurry to get eye exam and dont mind drive 30 minutes more to other stores, not recommend. Careless doctor, unprofessional and rude sales staff. The visionworks store at south loop is a shame to other stores in this country.

Update: After I posted this, they replied and asked me to send them an email at their customer service email address. I did and they replied, asked for my name and phone number which I gave. After that, nothing. 5 days later still nothing. You have got to be kidding me! Visionworks DOESNT WORK!!!Went in for an eye exam. My appointment was at 4:30, I was seen past 5. And the student doctor did all the explaining, i was seen by the optometrist for like 5 minutes. They prescribed me a glasses, which I was charged very expensively, promised me it will come within 2 weeks. On promised date my glasses were still not ready. The status on their website says my order was on the start stage. Start? Its been 2 weeks!!!! I called customer service (who was so RUDE) but they couldnt even give me a specific status. Who would be happy with maybe it will come tomorrow. Are you kidding me???? And you cant even tell me why its taking so long? You cant call the lab or someone and tell me something better???? I wish I never went to your store!!!!!

Lawanda, Gwen and Monica are the best all three ladies have helped me the last few times I’ve been in and they go way above and beyond to take care of you and make sure you’re happy. Thank you so much ladies! 😁

The optometrist is very good.The rest of the store resembles a corporate scam that does not care about patients and only cares about maximizing profits. They show no options on costing out products and charge more if you have eye insurance. Purchasing glasses for a family should not cost more because I pay eye insurance every month.Also picking up glasses was terrible experience. They basically tossed them at kids and in very unprofessional way. When my son reported them not fitting the attendant was angry. We walked out with our glasses - the store made over a thousand dollars and we did not even get a thank you.Terrible- horrible- business.Shame on you.

This is the first time I am using Visionworks Southgate for my vision needs and I am so happy! Dr. Popovic is very professional and knowledgeable. Today, Lawanda assisted me in the arduous task of picking out new glasses. She was tremendously helpful, knowledgeable and friendly! I would recommend this location to anyone.

Was a customer for the last two years. Do not plan on returning to this location. I understand being understaffed. I arrived at my 5:20 appointment at 5:21, was told they were understaffed and to wait to check in. I waited for almost 15 minutes and was told I was “late” for my appointment at the doctor left before 5:15. Very unprofessional, did not receive a call that the doctor was leaving PRIOR to my appointment time...

I have to admit going in after reading the constant bad reviews regarding customer service, I was worried and wanted to cancel my appt to save myself the trouble. However I walked in and theyre was a small error with another customer and although the customer was a bit upset the employee was very accommodating and apologetic.Customer Service was great and kind and of course along with the reviews the Doctor was amazing and informative. So far I will be returning to this location. I will update when I pick up my eye glasses. That seems to be where most of the complaints are coming from. Im hoping for another great experience.

Agreed with some of the recent reviews that their customer service is getting much worse. I have been a customer at this place for 2 years and i was happy about my experience here before. However I got really offended by their saleswomen 2 weeks ago. The saleswomen basically provided me with wrong information when I bought the glasses. When I returned to pick it up, I realized the lens was much thicker than expected. When I asked her about it, she was very rude and she told me youre showing me attitude and Im not an expert so I dont know how thick the lens could be, you wore glasses before so you should know. Excuse me? Youre the sales here and I should teach you the knowledge about the products that you sell? I feel really disappointed by this experience and for sure I will never come back.

Went in for eye exam and to buy frames. Process was painless. Dr Popovic and staff were great. During check-out, Yesenia was able to answer my questions and did a good job in explaining the charges.

I should read the reviews before returning here to use my insurance before it expiring. I am really not too sure when this store or the company lost its way and I understand that this is a extremely busy time of the year for them but service here is just disgusting now. I came in two months ago for a adjustment even on my glasses and it felt like I was a burden to the staff. And today, I felt compelled to create a Google account only to post this review after my experience yesterday. My experience last year was super nice and the only positive I still see here is Dr. Popovic, sad to learn the GM that worked with her this time last year moved on. But management now really needs work. Come here only for Dr. Popovic!

Just a depressing store to shop in, I was here last year in October to buy contacts and a totally different atmosphere. I came back hoping to find the same energy & same gentleman, especially during these circumstances. Just a sad store now not sure what happened here to the last team but the doctor Angelina is still here, only positive. But not sure you want to go through the retail team for that now.

Checked vision and then asked me to wait for nearly an hour for fitting. I do not recommend coming here unless you enjoy waiting.

Terrible service. Going to purposely drive 6 miles further to go to another Visionworks.I understand this is during a pandemic. I haven’t been here beforehand. The workers clearly do not want to be there. I can tell by their tone and body language.I had my prescription sent from another Visionworks location. The other location confirmed with me that it was sent. When I arrived they had no records. I left them the other location’s contact information for them to retrieve it. (Cutting out the middle man). The store called me back and told me they received it and to make an appointment. I made an appointment. Showed up, and they have no records of it. The employee asked me to call the other location again to send it over. That is NOT good customer service. Why not cut me out of the middle and ask me for the store information and retrieve the information instead of breaking the bad news to me and telling me to do it. I then asked to browse the eyewear because I plan on purchasing. Wow, I could see that frown behind the mask. I selected “to make a purchase” as my appointment reasoning. She didn’t even suggest for me to browse. This is a depressing store with depressing employees! I overheard someone asking about a worker insurance coverage, and the worker explained it like the customer just T-boned her car. Just a sad saddddddd vibe.

I have been a customer for years, but over the last 2 years I noticed a steady decline in customer service. The sales staff is consistently openly rude and bothered to help. The Optometrist is very friendly, but not enough for me to wade through the staff to get to her.

I was very disappointed with the quality of customer service that staff at the Canal (Southgate) location provided during my visit. I understand the stress and paranoia that exists in our world due to Covid 19 at this time, however this does not excuse their careless behavior towards customers like myself. The eye exam was quick. I was able to get most of my questions answered. The doctor was great but the staff was terrible. They were very rude for when I scheduled an appointment to pick up my glasses. They interrupted me several times during the call and were dismissive in the scheduling. In the past, I have been asked to try on my glasses before taking them home to ensure that my glasses are in perfect condition. But this time the staff had no hospitality in giving me my glasses. No greeting. No follow up questions. She simply handed the bag with my glasses and said nothing. I asked if I could try them on and she walked away staying that I was not supposed to. This did not make any sense to me as I paid a lot of money.

Never write reviews but this time I feel compelled. First off let me say if you’re looking to have a good experience, do NOT come here. Terrible customer service from the employees all the way to the manger. As soon as you walk through the door they have an attitude. Made an appointment for a child to get his glasses repaired (which were purchased through here) and to get contacts. When the “manager” came over, she said verbatim “I don’t why they didn’t tell you his prescription requires plastic frames that’s why they keep tilting. They can’t be metal.” Okay, cool. Then it gets better. Spent 5 minutes arguing with the Manager because after she repaired the glasses I then brought up doing the contacts. She proceeded to tell me I needed an appointment. Okay. So that’s why I’m here, because I have an appointment. After back and fourth.. I asked her to look into it. She goes to the computer and see’s the notes that it’s in there. She continued to tell me I still needed an appointment. Well, that’s exactly why I’m here.. because I have an appointment. She said I booked online. I showed her my call log and said I called and spoke to someone on the phone 2 days prior. Just because whoever booked the appointment put it in wrong, she wanted me to make another appointment. Perhaps she needed me to provide some clarity per our conversation because that was not happening. After going back and fourth she finally said okay we can do it. However, it shouldn’t even be that. Why am I arguing with you when I did nothing wrong. All for us to be with the doctor for FIVE minutes.

Dr. Angelina Popovic is a consummate professional! She is personable and from start to finish my exam was comprehensive and thorough. She is patient when answering questions and is tremendously knowledgeable. I appreciated the way she went the extra mile explaining things from a medical perspective to breaking down which contact lenses and drops would be most helpful. The location is convenient with easy parking. Highly recommend!

Dr. Angelina Popovic and her team are Great! They make you feel welcomed and are very polite. Yesenia, helped me out through picking my glasses and explained and answered my questions. I will continue to go there! Thank you, i love my glasses.

Very friendly service; punctual and efficient. I highly recommend Visionworks on Canal. Great store and great doctor.

Great customer service! When they say If youre glasses arent perfect, well fix them they mean it. When I got home I noticed my frames didnt fit they way I wanted. As it was not correctable they let me pick out another pair of frames and cut a new pair of lenses for them. No hassle whatsoever. I would highly recommend this retailer!

Where Karina? Danish no here anymore too. Bad service

I had a very nice experience there. Staff were helpful, courteous, and quite professional. When my glasses arrived, the technician noted a very minor error, and as they sent them back for adjustment, Don called me to inform me of the issue and to keep me updated, which I find highly commendable.

Basically ruined my glasses... had my lenses replaced on my favorite frames and they became extremely stretched out and the glare is horrendous. It was so bad I had to just buy new glasses because I can’t even use these. Completely ruined my frames.

Ive been coming to this location for years now. I look forward to my annual exam by Dr. Angelina. She provides a very professional and efficient exam and keeps me updated on my eye health. The staff does a wonderful job helping me pick out new glasses. Will continue to give them my business!

Excellent Customer Service Staff and Great Optometrists. I highly recommend this location for your eye needs.

**EDIT** I was on the phone for OVER AN HOUR Thursday trying to call again thinking maybe I just wasn’t waiting long enough for someone to answer. After 30 minutes someone answered, asked me what location I was trying to reach, then put me back on hold for an additional 35 minutes before I finally hung up. I have screenshots to prove it. I also messaged customer service on the visionworks website and was told I’d be contacted within 48 hours. It’s been over 48 hours and still nothing. I cannot believe businesses like this are allowed to exist.Don’t come here unless you have no other choice. Trying to get ahold of someone on the phone is like winning the lottery. The doctor was great but the store workers were rude and incompetent every time I’ve dealt with them. They act like you are burdening them for simply arriving to your appointment. I ordered a pair of glasses almost two months ago to be sent to the store and picked up, but I still have yet to be notified whether or not they have arrived and since no one ever answers the phone I can’t even ask someone. I’m sure they are just sitting there at the store and someone is too lazy to call.

This post is for the general manager this was my first time for everything when it came to glasses and contacts and Danish was amazing when it came to easing that experience when I came in a week ago. At the end of my visit I understood my insurance completely, walked out with a year supply of contacts and a pair of glasses the same day. I promised him I’d write a thoughtful review when I got the time. Have Danish help you! Thank you again!

Great Work @ Vision works! I have been a 3 time return customer to this Canal street location of Visionworks, and I have always been so very pleased with the service they provide. Dr. Popovic is very caring, calm and accurate; with adults and children. Her expertise is only enhanced, by the attentive support staff (Cynthia) and in particular the General Manager Danish. Danish and Cynthia treated me equally as a valued customer. Thanks to the whole Visionworks team, they do Great Work!

Danish is such a great pleasure! Lot of good vibes! He spent a great deal of time with me on pricing out my glasses. I didn’t even know I had 2 FULL benefit coverages, so I used my second one through my dad to buy my contacts. Will definitely be bringing my parents next time to update their prescription. THANK YOU DANISH! :)

Most amazing experience ever! I walked in instantly greeted by Cynthia. She has the most amazing guest services skills,made me feel as if I was at home. She took the time to give me her opinion on frames and which ones look better! I will most definitely come back!

Very unprofessional. I booked an appointment via their website, and never received a confirmation. When I attempted to call to confirm, I was put on hold several times, the employee was very rude and not helpful at all. I can appreciate that they’re busy, but as a potential customer you would think they would be friendlier. Will be taking my business elsewhere.

I visited the South Gate location as a walk in knowing nothing about this place and after my experience with Angela, Dr. Patel, and Danish you have a customer for life! They were kind, informative, went above and beyond to make me feel comfortable and provide prompt excellent service. I am telling all my friends and family. This location is clean, friendly, everyone of working hard and efficiently. I truly can not get over the service and kindness at this location! Give them a raise!

I enjoy going to this location for all of my glasses. While I have worked with other staffers, I mainly work with Danish. It is a pleasure to work with him and he always wants to make sure I am happy with my purchase. If there is a problem, Danish ALWAYS makes sure you are satisfied. When I ask for his opinion of how my selection of glasses look as I try them on, and he gives me an honest opinion -- he might say, no, not that one or yes, that one looks good, and I appreciate that. I have found Danish to be pleasant, patient and very considerate. Also Dr. Popovic performs my eye exams, and I have only had great experiences with her. I recommend everyone to give this location a try!

The service is outstanding and the office is well prepared for customer safety the staff Lathnya+Dr.P are great !!!

Gwen was great as well as other staff members.

Cynthia is excellent! It is ONLY because of her I would even return to this store! She was thorough in her explanations, patient with my husband who is a new glass wearer! I recommend you see her upon entry!

My family and I have been Vision Works customers for many years. Dr. Popovic has been much more than an optometrist to us. Her professionalism and care during examinations are top notch. Not only does she complete thorough exams, she listens with a kind heart and knows her clients well. Year after year, I continue to look forward to my next visit! (:

Fantastic and amazing service by Yesenia. She took her time with me and showed great customer service. She was very helpful throughout the process and very helpful. I will be back and will bring my family. Thank you Yesenia! Much appreciated your support.

Customer service is absolutely awful in this place. I would suggest going to a different location instead.

I came in with my mother to grab a pair of reading glasses for her and ended up getting amazed by the level of customer service provided! The General Manager, Danish, so kindly explained that they do not have cheaters, but can definitely get some quality readers made. The service that my mother and I received was outstanding. Not to mention, it is a clean store and the rest of the team is great too! Will definitely be back for my annual next year.

Best experience I’ve ever had with any eye care center by far. Staff was very informative as to what my options were and made the process quick and efficient. Their general manager Danish was courteous and professional, he went above and beyond my expectations to make sure I was all set. Strongly recommend everyone make this their go to location for any eye care needs and will definitely be returning customer here.

Great location and attentive knowledge staff. I just had my appointment today and had Karina there help me out with all my questions. I’ve been coming here for the last few years and have had nothing but great experiences. I definitely recommend this place.

Stopped here just to browse for new lenses and ask about a couple questions I had. Danish I think the manager acknowledged my presence and assisted me with my questions. Very pleasant encounter, staff and environment. Definitely will stop by soon to purchase my lenses!

Great experience at this location.Karina was very helpful in searching for a good pair of glasses and in the style I was looking for. She made sure the fit perfectly. Overall she made the selection of glasses easy and not overwhelming.I would definitely keep bringing my business to this location.

I needed to acquire some reading glasses as I broke my old one and I was told to go to this location. I went in and my expectations were blown away. The store looked clean and amazing. The staff was very courteous and patient with me. Their general manager, Danish, helped me immensely and showed me a variety of glasses to choose from. He was truly one of the nicest managers I’ve met. Overall, going there was a great experience. I look forward to going there again and recommend others to go there.

My dad and I brought a outside prescription with Rosin Optical, their pricing was just very unreasonable. I came to Visionworks with the hopes of finding something more cost suitable. A very nice gentleman, Danish brought it to my attention that I had vision insurance and very thoughtfully explained to me how I can get the best bet for my money. My father was very pleased with Karina and I was very surprised to learn I had vision insurance. I was very happy with my visit here and will be back next year when it is time for me to renew my prescription. My father as well. Thank You Danish and Karina for such a pleasant experience!!!

I love this location! I’ve gone to several locations and this is by far the best! My sales associate Cynthia was so attentive and knowledgeable. I will definitely be returning to this location to see her for all my vision needs!

Ive been going to one eye doctor since I was an infant. Nearly forty years. He retired a few years ago, and Ive been without ever since. I went, sort of randomly to a few different places, saw a few different doctors, and never had a particularly bad experience with any of them. But no one quite measured up to what I had known. Old story, right?One day, a few months ago, a co-worker asked me if I had settled on a new eye doctor yet. My heroic search for a replacement for a life-long relationship was quite common knowledge. I informed her with a smile that I had not, and she casually suggested Angelina Popovic at Visionworks Southport. Last week, I scheduled an appointment, and yesterday I met my new forever eye doctor.Angelina is everything I loved about my old eye doctor. Shes warm, engaging, knowledgeable, and genuinely interested in her patients, their concerns and, as in my case, their inane questions. I havent felt so comfortable with a doctor - eye or otherwise - since forever. Thanks!

I have been seeing Dr Popovic for several years and appreciate her professionalism and expertise. Danish and his team are top notch! Very friendly and professional, always willing to help when needed.

A very busy location, but a even harder working staff. My experience was not only fast but very smooth, Dr. Popovic is amazing and so sweet & the optician that helped me after I saw her was Danish (Also, the General Manager) was extremely informative and has a great sense of humor lol. Cynthia offered a great second opinion as well. Needless to say, I will be definitely be back next year! Thank You Everyone!

I came in with an issue regarding my prescription and the GM, Danish was there and helped me clear up my problem instantly. He was kind, compassionate and concise. Definitely a well oiled machine and I will certainly be returning. Overall a great experience.

Dr. Angelina Popovic is very knowledgeable and answers questions. This is not a review of her.After my appointment I was told to browse glasses which I did until I realized no one was available to help me decide on a pair or order them so I put them back and went to the cashier to pay for my appointment and leave. They had the glasses lab tech, who did not have knowledge of insurance billing or what my appointment even included (toric contacts fitting, retinal photography etc) ring me up for a standard eye exam. My insurance information was never entered by the appointment setter so after the third time of giving my billing address etc for another wrong total the process was taken over by a salesperson who said she could help me with product purchasing as well.She didnt bother listening to my confusion over the insurance coverage of frames vs contacts and which one would be in my budget at the time. She asked which glasses I liked, I found the pair thinking she would price them out for me but she proceeded to ring them up with every premium lens and coating cost available as well as a year of contacts and pushed the grand total of $550 to the card reader for payment.I extracted the information on how much one box of each prescriptions contacts would be, did the math and told her how many I wanted. The new amount was sent to the card reader and I paid. It was once I was given the receipt I finally had the itemized breakdown. And they over charged me for my appointment. The manager, who is kind and patient and actually helpful, straightened that out for me that evening and refunded me.My contacts were due to arrive in two weeks, as I was in the middle of a move they said it was no problem to send it to the store in my new town. A month passed with no word from anyone. The new store didnt receive anything and in calling the Canal store no one was there who could look into an order so they took my name and number. 24 hours later I called multiple times until someone picked up the phone and they recognized my name. Since I had a small portion of a service refunded, they never ordered my contacts which were fully paid for. They put the order in a few hours ago but never bothered contacting me.They will however be contacting me in an undisclosed amount of time when they arrive in Chicago so I can give them the address of the only vision works in my new town. They cant look it up themselves or take care of it now when they are already on the phone. Cant wait to jump through all those hoops so maybe I can get the product I paid for a month ago and can finally see.If you value your own time and money, customer service and clear communication this isnt the place for you.

I decided to check out this location after I picked up new insurance. It really was a GREAT experience. I saw Dr. Popovic and you can tell that she knows her stuff. And when picking glasses the employees, especially Karina, were very helpful and patient with my indecisiveness. Would definitely recommend.

Angela & Angelina were so great! By far the best experience at a vision works! Friendly staff, very helpful. Definitely coming back for their service.

After a failed eye exam at my pcp I decided to get a second opinion with an eye specialist. Best decision ever!! I took both my children with. Dr. Angelina Popovic and I was very impressed with the whole evaluation, technology used, knowledge and exceptional service. Doctor was patient, warm, she took the time to explain everything and to answer all our questions.

I ordered contacts from vision works located by south cancel in January didn’t get them until March. This was my first time waiting a month for a pair of contacts. The receptionist were tired of me calling every other week asking if they were in until my sixth time calling to find out they were in and never receiving a notification that they were delivered. Not ordering from them again 🙃

Best experience I’ve ever had as far as eyeglass shopping goes. Both the GM (Danish) and his great team were extremely helpful when it came to assisting me with whatever I needed. Unlike other places I’ve been to, they did not make me feel like an inconvenience and let me take my time while browsing for frames. I will most definitely be coming back. Thank you!

Terrific, prompt service! I arrived 45 minutes early to an appointment and they got me in right away. The doctor was clear about my options, insurance, and results, and helped me choose what was best for me!

Vision Works Southgate has one of the best doctors. Dr. Angelina Popovic is the face of that store. Shes caring, empathetic and truly goes above and beyond to ensure customer needs are met. Dr. Popovic helps with Patient flow, Frame selection and talks about the importance of an annual exam.

I went here with my children for eye exams and Dr. Angie was very professional, on time and knowledgeable. Easy parking.

I had a great experience! Cynthia took really good care of me, she was very friendly. I will definitely come back and recommend friends and family!

Great customer service is price less! LaTanya took care of me from check in to helping me pick out new frames. She even helped me to understand and utilize my insurance benefits. Thank you LaTanya! Dr. Popovic made my appointment easy and answered all of my questions. Overall the team is fantastic. I highly recommend this location!

I must say that my first experience here was amazing. All the staffs here are really genuine and truly care about you and your health. I would like to recommend Danish Qadri for going above and beyond in helping me with one of my orders. He was extremely quick and passionate on his service. Great place and location!

Danish was such a pleasant experience to work with, he gave me the absolute best way to use my insurance to buy myself some glasses and contacts. Anyone who comes here, have the general manager help you! Hes adorable!

Awesome service. Cynthia did a great job helping me select my glass frame 😊 was really undecided which ones to get. Thanks Cynthia for your help. Now I am rocking these glasses at work ;)

The customer service at this location is unmatched! Fast turnaround on my lenses and the manager actually cared about my needs/wants. No doubt I will be back. Highly recommend! ⭐⭐⭐⭐⭐

I saw Dr. Popovic many times over the years and I always had great service. She is knowledgeable and efficient. I recently started bringing my kids to her. She is amazing with the little ones. I highly recommend her! 5 starts across the board for Dr P!!!

I had an amazing experience at this location with Karina and their staff. Service is fast and everyone is very nice and welcoming. I will definitely return and recommend this location.

The staff here is amazing. I had a problem with another eye glass and Danish Qadri the GM and her staff bent over backwards to help me. I am old fashion and like good customer service, Danish is the most pleasant person I have ever met in retail. This store is has a great selection and isnt in a rush to get to the next person, your concerns actually matter. Danish and Vision-works at Canal St have a customer for life with me.

I just left and Its a Great day in America for me. I was able to get an examination and my New glasses in less then two hours. Appointment at 11:45am and pick up my New glasses by 1:15pm no lie. Other my say they had a bad day here but Now Its the best place I KNOW

Out of all the visionworks in my area, I prefer this location. Cynthia was extremely attentive and helpful. She wasn’t pushy & really knew was she was talking about. Have definitely recommended to friends and family!

I had great experience at this location. My sales associate Cynthia was so attentive and knowledgeable! She took her time with me and showed excellent customer service. She was very helpful when it came to choosing the right glasses for me (I went to several other opticals and found NOTHING). I will be back soon to get another pair....or two! I will be recommending fhis location to all my family and friends! Once again thank you Cynthia!

Ive been coming to this location for eye exams for several years and have always been pleased with the service. Dr. Popovic is the best! Kind, friendly, knowledgeable, and very thorough. Went in a few days ago, and the young man at the front desk quickly & efficiently checked me in & looked up my insurance. The woman who did my tests before seeing the dr. was also very friendly, as was the woman who processed my payment afterwards. I was in & out in 30min with a fresh supply of contacts.

Shout out to everyone at the Canal street store. They were very professional and courteous to me and my husband. They all worked very hard to make sure my lenses and frames worked for me. Thank you all for your patience. To the ladies, Danish and Dr Popovic thanks for making my visit memorable.

Hello my name is Diana, I just wanted to inform you that my visit at Visionworks was amazing, you have a very friendly staff was very attentive and at the same time makes you feel like families not just like a customer. Who made it even more special was the friendly manager daanish and the young lady who helped us out Cynthia they were both very helpful when it came to my choices of glasses and especially when explaining my options. I am very likely to return and recommend this to all my family and friends thank you!

Karina provided fantastic and amazing service. She was very knowledgeable, patient, and helpful, making the process easy. I’ll definitely be back in the future and will recommend this place to others.

Have been going here for a while with family and love the customer service . Danish and his team are top notch. Thanks Dr Popovic for my awesome contacts, Love the Night and Days. Will recommend to my friends and family.

Outstanding place. Staff is great, especially Yesenia who has handled my moms glasses & exam. Top notch service. Never had any issues with this place. Highly recommend.

I’m giving this place a 5 start rating because when I went there they gave me good service and there employees are really helpful, kind, pacient... I recommend this place to get a great deal and awesome glasses...Just to put out there one of there employees was really helpful her name is Cynthia she’s amazing and really helpful..

Yesenia an Karina are very friendly and knowledgeable. Dropped by randomly on a Saturday without an appointment and got my eye exam done due to a last minute cancelation. Thanks a lot for all your help. I really recommend it.

Dr. Popovic is truly amazing, she is kind, cares about her patients and staff, and will do whatever it takes to make a customer happy. It is rare to find an OD who will take the extra mile to give a thorough exam.

I wish I could give 0 stars the staff is the worst!!!!!!!!!

Angela M was an excellent help! She picked the best frames for me. All the staff is friendly. I would recommend to my friends!

Loved my experience! Great customer service! Thank you to the general manager Danish, got the perfect eye care experience! Would definitely go again!

I went for my check up and had the pleasure of having Yesenia. Always great service with her, as well as with the doctor. Very polite and always asks if I am satisfied with my visit, which I always am. Will be returning to this location.

Cynthia was a great help to me. She was a patient person and I would go back anytime to get my glasses again. Keep up the good work Cynthia.

This particular store has TERRIBLE customer service over the phone recommend a different location

Loved the assortment of frames. Everyone there was awesome. I have gone to this location for years and am so pleased with the level of service.

Everyone was very welcoming and friendly. They made it a great experience! Latanya and Karina were both very helpful. Great staff!

I recently had an exam with Dr Popovic who was amazing and patient when it came to her help with the comfort of my contact lens choices. She made my whole experience feel like home because of her friendly personality. And to top it off cynthia when helping me check out was so sweet and kind and that I will definitely recommend and be back.

My family and I have been coming to see Dr. Popovic for years. This includes my wife and two children. Always a pleasure and positive experience with Dr. Popovic. I feel like we all get a comprehensive exam not only with her, but Visionworks has a lot of equipment to evaluate our eyes beyond what can be seen by the doctor alone. It assures me, especially for my kids. Thanks for all you do, Dr. Popovic and staff.

The associates at this location were very polite and helpful. Especially two young women by the names of Yesenia and Karina. I was very satisfied with the guest service and eye exam. Highly recommend this place

Both myself & wife have been going to Dr. Popovic @ Visionworks for a couple years now. We feel like were visiting a friend rather than going for an eye exam. Shes very friendly, good energy & very informative.

The office manager makes sure to look out for customers! Thanks.

I love this place! It has been very hard for me to find good customer service when it came time to purchase my glasses. Other places were either unprofessional or would take forever to ship my glasses. Will definitely be coming back! Their staff, especially Cynthia was friendly and very professional.