Ive been a patient for ten years. Im satisfied with the service I received.I will continue to share the clinic with family, friends. Thanks for the awesome doctors and great staff.
Entire staff was amazing! They really know their products and are very knowledgeable. Love my lenses and get tons of compliments on them.
Very kind and knowledgeable staff. I would highly recommend this location.
The staff was very helpful, nice and friendly.
Very friendly and helpful staff. Prompt, professional and fast. Thank you!
Staff is very friendly, knowledgeable and helpful! The entire process of an eye exam and frame selection was smooth and seamless.
The experience was very pleasant and professional.
It was very easy to get the glasses I needed. It was safe. Everyone was nice.
The staff was very. Nice and very patient very helpful love the service and smiles
I was very pleased with the patience and thoroughness of my eye doctor at Rosin in Aurora. Also, the optician who measuredmy bifocal line did a good job. Your staff was friendly and helpful throughout. My only complaint is with your Chicago office. I specifically requested inexpensive yet sturdy frames, but I got handmade designer frames at three times the price.
It was really easy to make an appointment and be seen. I ordered contacts and they came in few days. The staff was very helpful too.
The women who work in this office are the most helpful people I have encountered. They definitely go above and beyond to help their patients. All the optometrists I have seen here have also been very thorough and kind. I couldn’t ask for anything more.
The give great service, I have been coming to Rosin eyecare since 2013
I went to Rosin on 07/24 for an eye exam, the staff was very friendly, however it now 08/20 nearly a month since my visit and no glasses. My husband went to a different eye doctor and his glasses were sent within in one week. When I called I was told it would be another week....really?? I wont be coming back to Rosin.
I received excellent service from the start of my visit to the conclusion of my experience. The front office were cordial, polite and professional. Dr. Coffey was patient, thorough and professional. He informed me of everything he tested me for. Excellent all around!
Dr Coffey was professional and down to earth. The staff is amazing! Tatiana was helpful and knowledgeable. Discussed insurance benefits and coverage by breaking it down which was to understand.
As a first time customer I was very disappointed in my experience here. This was my first eye exam in 30 years, so I did not know what to expect. I was quickly tested and drops were put into my eyes before even asking me if I wanted contacts. Apparently the drops prevented them from testing me for contacts. So, the whole reason I came to this location was wasted, because of incompetent employees/doctors. Now I will be forced to take another day off work, pay another copay, and get the test done that I wanted in the first place. And i can guarantee it won’t be at this place.
Always an efficient, professional and pleasant experience at Rosin. The girls that work the front desk are so friendly and welcoming. The eye exam is always very through. Would highly recommend Rosin.
Seamless experience in ordering new contact lenses. They were also very flexible in getting my contacts to me via mail after I initially said I would pick them up. Everything arrived perfectly and on time.
Great service and great team!!
Great doctors, receptionist are friendly and knowledgeable. If you have to drive the parking garage is quite expensive. They are really quick with appointments so I would just do street parking for an hour and use the park Chicago app in case you need to extend your time.
What this place lacks in a profuse abundance in trendy eye wear options, they make up for one-hundred fold with phenomenal customer service. While staying in Chicago for the week, I had an adverse reaction to some new contact solution that left my eyes burning and rendered my last pair of contacts completely unusable. I called Rosin (in the Rush University complex) to see if I could buy a tester pair in my prescription. Not only did they have my ridiculously strong prescription in stock (whereas most places have to special order even a trial pair), they gave me a pair for free AND sent me home with a new lens case and solution. To be honest, I think they were more concerned about the health of my eyeballs than I was! Highly, HIGHLY recommend this place.
I cannot express enough how happy I am with this location. The staff are exceptional, helpful, happy, engaged, listen to you and your situation, answer your questions and concerns, and absolutely will take care of you. Here, I feel like my care is priority. I purchase my contacts here, and will continue to do so as long as I can. Thank you Tatiana and Tanika!
Great service from this location. I was traveling and was only in town for a short period of time, with ripped contacts. Found Rosin to be pretty quick to get me an eye exam and some new ones. The only thing id say is that its a little hard to find in the building. But the doctor was good - and my order came in quick.
I really like the doctor and the nurse they took very good care of me thank you
The Dr. was great. The staff were friendly, but did a mistake in ordering my frame. They had to reorder new frames, and the process took a few weeks which was a bit annoying and unexpected.
Awesome place and fantastic care. I recently went through Rosin for Lasik and could not be happier. Each step was patiently explained and any questions was thoughtfully answered. Dr Rosin performed the procedure himself and did an amazing and professional job. I would highly recommend Dr Rosin and Rosin Eyecare
I am so pleased to have found such a professional,friendly, and consientious staff as I have found at Rosin Eyecare. I was given the time I needed to find the eyewear I wanted through tray after tray of frames. I knew that when I walked out that the staff had assisted me so beautifully. I cant wait to get my glasses .
To start with the positive - the front staff ladies are PHENOMENAL. Their concern, focus on quality and general awesomeness have been the only reason Ive been coming back.The main doctor Ive been seeing (unfortunately not Dr. Kowalski) has zero bedside manner, care or respect for patients. He has since given me incorrect information multiple times, doesnt remember to have met me on previous visits; I am exasperated that in healthcare, apparently non quality providers sneak through.
Dr Coffey was great and spent a great deal of 1 to 1 patient time and explained a lot about what he was doing when examining my eyes. The receptionists were very nice as well
The exam covered all my concerns and the Assistants were very helpful with the selection of the glasses frames.
Beautiful staff, wonderful environment. They have a wonderful selection of eyewear. What more can I say? I wish that I wouldve found this place sooner. I recommend everyone to visit this place.
The experience was awesome 😎 the representatives was fabulous . Both ladies showed me different frame and got my frame ordered/ delivered and all set .Thanks
I love my job and all the patients I get to help and make there experience a great one !!
Good attitudeGood service it was a good experience thank you for the opportunity and I look forward to seeing you next time
Wonderful, caring staff. Reasonable prices...very helpful all around!
Found them to be dishonest and financially driven instead of patient-care driven. Came as a new patient and they claimed the contacts I have used for years were discontinued (they are available through any online supplier) so I am guessing they get some kickback for selling a different brand which they forced me to switch to. The doctor then told me I needed a specialized contact for astigmatism which other doctors have commented that I had but always said mine required no specialized lens. The lenses he put me in were uncomfortable but when I said something I was told I just needed to get used to them. As I was finishing up with the billing guy, I was then told I had to pay extra out of pocket for the exam because my eyes required specialized treatment. I sucked it up and paid it even though my eyes have never required specialized lenses before. I told the billing guy that the contacts I was wearing did not feel right and I did not want to order any until I had a chance to try them for a few more days. He claimed if I did not order contacts immediately from their office I would be charged the entire cost of my exam because insurance would not cover it if I didnt buy lenses immediately. That does not even make sense!! Insurance companies typically allow prescriptions to be filled at any in-network provider so Im concerned he was lying through his teeth to get more money out of me. He suggested I pay them AN ADDITIONAL FEE to cover the case that the prescription I had did not work out and I could then come in to adjust the prescription. I declined and have no intention of returning to this office. My headaches and eye pain have increased over three days wearing these wrong type of lenses and Im now stuck with 2 more boxes of them that I was forced to order. I will be paying out of pocket for an exam with a doctor somewhere else who will actually put my vision ahead of their bottom line.
Great!!!!!!!Very friendly and professional staff, very knowledgeable about insurance and great help when it comes to getting the right fit and look for your glasses.
It was a friendly environment, and such warm personalities from the workers.
Rosin is very convenient because they have an office where I work. Our vision plan gives good discounts and the people are very friendly and competent.
Tamiecka, probably spelled name incorrectly, Fantastic manager and is always polite, professional and thorough.
Great care and fast visit. The staff is wonderful!
I have be coming to Rosin at Rush for over 4 years. My experience there is very pleasant.
Beautiful Staff! Also they mailme $25 off my lens for my Birthday all I can said is WOW!
Doctors are nice. These wait wasn’t long
Refer New Spectacles. My wife Thelapurathu S Menon got good service recently . Thanks.
I always get fantastic services at the Rush location
They were very helpful and polite
I was impressed with the care i received at Rosin the staff was knowledgeable and professional
GREAT TEAM WORK ALSO EXCELLENT SERVICE
Staff was very professional, friendly and answered all my questions.
Very helpful staff.
Considerate,Kind,and Patient
The Rush staff always go the extra mile
Great service and quick
Great service!
I had a great experience at Rosin! The staff and doctor had great customer service and paid attention to detail. I felt that I was in good hands!