This was the best car purchasing experience that I have ever had. there was a problem with my new 2022 and I did not have any problems taking it back in or getting the minor repair. This dealership has an employee named Patricia and she makes it feel like a family from the time you walk in till the time you drive off.

Walter was absolutely fantastic. After several dealerships I came here and they helped me right away. Walter was very easy to work with and took several hours with me to make sure I made the right choice. Would recommend to everyone.

My salesperson, Issac Houston, was very patient and knowledgable. I explained to him that I dont have the patience of dealerships experience because it takes hours to buy a car. I was going to buy online but he convinced me to buy in-person with him. Mr. Houston met all of my needs and Im a very hard person to please but he succeeded.

I bought my Hyundai Tucson here in 2019 only to find out in Sept 2020 that there was a known issue with the ABS system. A recall was issued in Sept 2020. I called numerous times over the next year to try to get them to address the recall. They always told me the parts were backordered. When I went in for my 15,000 mile check up in June 2021 the recall had still not been addressed. I finally scheduled a visit with a the Ettleson Dealership and they fixed my car. Oh and by the way Ettleson washed my car. Rogers said they could never wash my car when it was there (service offered for free) because I have a hitch installed bike rack.If you care about your safety - take your car somewhere else. They have no interest in doing any warranty related work on your car or addressing recalls.

As per the usual Rogers Auto service department does it again! Excellent service, well be back when we have more maintenance!

My experience at Rogers auto group today in the purchase of my new vehicle was excellent. My sales person Allen Washington was very courteous very attentive and was able to put me into a 2021 Hyundai Accent I wasn’t looking to purchase a new vehicle but he was able to get it done. Thank you for everything Allen and the team at Rogers Auto Group For the great customer service.

My dealings with Rogers Hyundai was terrific my sales person Darrell went above and beyond, what I would call normal circumstances to deliver a great experience. When I was looking for a car and went to many dealer dealers, Darrell at Rogers Hyundai was the most enthusiastic about the car that I was looking at, and gave great details on the product.

I’m always satisfied every time I purchase a car from Rogers Auto Group. I always work with Allen Washington as my sales representative and Manny as my Financial Representative. I was able to get the vehicle I wanted with all the bells and whistles. Thanks again team. See you next time.

Sales person Isismeme made it so easy and such a pleasant experience. We were from out of state and had vehicle issues and needed to buy a new vehicle to get home. Rogers Hyundai made it so easy!!

Once again Walter Cade exceeded my expectations selling me my Genesis GV70!! He has a way of making you feel special in the way he approaches selling you a car. Not pushy, just informative...a really good feeling! I usually have anxiety when I make a major purchase...NOT WITH WALTER! Thanks Walter, you have made me happy once again!!

Customer service is rare these days. But, thats not the case with the Rogers service staff, the Cashier and porters. They all provide something that is EXTREMELY RARE< GREAT CUSTOMER SERVICE!!!!!

Save your money and go somewhere else. They wanted to charge us 10% over MSRP for market adjustment. Didn’t even mention it until we sat down and the first thing they wanted to do is run our credit before even telling us the price and their crazy high pricing.Went somewhere else and didn’t have this problem. They were trying to tell us all dealers do it right now. What a waste of time

Had a great experience with Marco he was knowledgeable and great salesman nice experience I would definitely tell family and friends about Rodgers Auto

If I can give this dealership zero stars, I definitely would! My car has been with them for the whole month of September and now I am still having problems with my car. The service there are so rude and disrespectful. Derrick is very rude and lied to me multiple times. Doesnt know any facts about the vehicles policies and doesnt respond back to calls. I had such a horrible experience with them and never returning back

Ricardo was very welcoming and has amazing customer service. He was very knowledgeable on my new 2022 Hyndai Tuscon. Would definitely go back to purchase another vehicle with Ricardo.

Ms. Pat Willams, is the best super helpful. She goes above and beyond. If you want to buy a car go to Ms. Pat knowledgeable, honest and experienced. Thanks Ms. Pat for everything.

Friendly staff and service. Was willing to work on the deal and negotiate even in these times of inflation but within reason, which made me feel more like a customer than at any of the other dealerships.

We just signed our second lease with Rogers Hyundai. Mario Ivey was our sales consultant for both leases and weve had a great experience. Hes very knowledgeable, was easy to work with, and made the process very seamless. Would recommend!

I recvd exepctional service from start to finish!

Mario I took great care of me!!! Easy process to buy my new Tucson. It’s exactly what I wanted. I saw I liked and we got it done! Great buying experience!!

Rogers is convenient to my home. However, I was not pleased with the service. I tried several times to call and set my service appointment. It wasnt until I physically came in to the dealership that I was able to set an appointment. Even in person, the young lady setting the appointment did not have the appropriate level of customer service acumen.On the day of my appointment. My entry was fine. I elected to sit in the waiting and informed my care professional that I needed to go to work and would be in the lobby. He never came to the lobby. He called and left a message. I responded to the service text to get an update and never got a response. I dont understand why he couldnt come to the lobby and get me? My car was ready for over an hour. If I hadnt gotten up to check on the status of my car, I have no idea how long I would be waiting.The receptionist, car attendant/valet, and the car care specialist were rude and unapologetic. The receptionist was snide...your car has been ready. When I asked the care specialist why he didnt come and get me, he was dismissive and said, I called you.... I then sat waiting for the valet for near 10 additional minutes. The care specialist came back and say me waiting and inquired as to why I was still waiting. I let him know this was my first time at Rogers and I was unfamiliar with their service procedures. He informed the valet at the key box. The valet, literally yelled across the garage for me to come and get my keys. I was appalled.I hope and pray this experience was an anomaly. If this is the level of service I can expect on a regular basis, Id rather drive to Oak Lawn Hyundai to get service where I have never had poor service in the 9 years that I have owned a Hyundai.

This is the 5th vehicle weve purchased from Allen Washington at Rogers and hes the absolute BEST!!!! Thanks for everything.

Very happy with my leasing experience at Rogers Hyundai. My salesman Nas was knowledgeable, friendly and I felt no pressure from him. It was a painless trip to the dealership and I would definitely recommend them to my family and friends.

New Tucson! Mario did it again. I love my truck! I think Ill keep this one.

It’s waste of time visiting this place. I made appointment a week ago to get quote and buy a car. They made me to wait for 30min and no one showed up, I just left dealership with out any service. I strongly recommend my friends, family and neighbors not to waste there time by visiting this place.

Allen Washington is the man. Great customer service

I dont know why this place heve good ratings because I just call for a part I need for my car and the way they spoke to me was rude with no manners they actually hung up on me while I was still asking for the price

The hours at this dealership are terrible. The service at this dealership is terrible. I reached out to Happy Hyundai and they were able to save the day luckily.

Darrel was very helpful in my car purchase. Highly recommend.

I truly take other people’s review with weight of a grain of salt. Each having reached their expectations in their experience. I work in customer service and understand all days aren’t built on our good days or with the same client personalities. Maybe it was a good day on both vehicle purchases that I’ve had with them within the past five years. My credit was horrible then, but thanks to their trust in me owning one of their vehicles, I have been able to raise it, by having a way to get to where I need to go, in a reliable vehicle. My second vehicle purchases went much smoother and their quick and speedy explanation was very clear in helping me understand terms and conditions of the entire process with minimal time. Expect more than what you hear, and maybe get a better outcome than most. Will be returning here again at the end of my journey with my new Hyundai Kona, they had given me more than expected allowance of my trade in, previously having a Hyundai Elantra. Thank you to the Rogers Hyundai team!

The guys in the service area are always helpful and they keep you informed on the situation at hand.

Very nice and friendly staff. I worked with Nas and he was very welcoming, explained every detail of price, financing, and answered all the questions and concerns I had for him. He went out of his way even on the days he was off to make sure I was taken care of.

In and out swiftly for a dealership! Great Experience buying a new Hyundai! Isi is a great salesman and guy!

Buying experience was great! Ask for Daniel, the best sales person Ive met! Not pushy, hell find you the best car for the best deal.

Im considering buying a Nissan Murano or a Hyundai Tucson. Mario I. has been a great help while I do my research. Im still on the fence as to what I will buy, but hes given me a great experience so far.

We have been getting our Hyundai service here for the past 8 months and have had horrible, day-ruining experiences. Today my girlfriend dropped off her car for a 915am appointment. Knowing from past experiences it would take longer than an hour for the appointment to be finished. She made it very clear that she had to be at work at 2pm. They assured her that it would only be at most 2 and a half hours. They never called, and after calling them at1:30pm, they said that theyll let her know when its ready. After walking to work in the snow, she gets a call at 4pm! So I have to walk there after work to get her car. Its freezing outside. After asking the lady at the front desk why it took 6 hours to do a scheduled service, she said I think they were busy today.-What is the point of having scheduled appointments if you cant do them in a decent amount of time?-Why not tell a girl, who has to be at work 5 hours after she drops off her car, that it will be A LOT longer than expected? She made this appointment 2 weeks ago, and you told her it was only 2.5 hour wait.-Why did it take over 6 hours for an oil change and a routine checkup?-Why can you do this to people? Take their shared car in the middle of winter in chicago and expect us to comply to your bad operation.Sorry, Im not sorry about this review. I have a couple more bad stories of this place, but have already used enough of my time writing this one.

Gary Sadowski sold me my 2021 Hyundai Sonata. He was knowledgeable and honest. Definitely coming back for future purchases. Highly recommend.

I truly feel great about going back for service when needed, Ive already recommended Rogers Hyundai to a friend and she loves them also.I will recommend them to anyone who wants to buy a car new or used.

Gary Sadowski definitely went out of his way to make our latest car purchase as easy & effortless as possible. He helped place us in a great vehicle at a price thats manageable and continues to check on us months after the purchase. Hes earned our trust to purchase from in the future.

The whole process from start to finish was easy And quick!

I made an appointment for service to get a mystery noise checked out. I was told it was going to be 2-3 days to get it taken care of before they even looked at my vehicle. So what is the purpose of the appointment then? They asked if I had a ride which of course I had not planned on needing. Since no one had even listened to the sound yet, I decided to just leave. This was my first time ever getting service at a dealership. I didn’t know it wasn’t normal until I took my car to Hyundai of Lincolnwood today and they actually honored my appointment time.

We originally went it thinking we’d buy a used vehicle and wanted to spend nothing over 10-11k, but My husband and I walked out with a beautiful 2020 Hyundai Santa Fe!The second we walked in the door, Gary Sadowski was super helpful and answered all of our questions. He really made sure to listen to why we needed a vehicle and gave us many options, after a couple vehicles he showed us the beautiful Black Santa Fe with its heated seats, panoramic sunroof and spacious interior, to say the least it was the Suv of our dreams! So excited to shop for our next car in the near future & we will definitely be paying Gary and his team a visit.

After months of research on which vehicle I wanted to purchase, I finally decided on the Hyundai Kona. Rogers Hyundai is close to my house, and they got great reviews, so I decided to check it out. When I walked in, the atmosphere was inviting, the facility was clean and organized, and the staff was very welcoming.I was introduced to my sales consultant - Austin Osa, who was very affable and attentive to what I wanted. I knew exactly what vehicle I wanted going in, so he instantly got me into a Kona for a test drive, then did his research to find me the trim level and color I wanted. Apparently the lime twist color with interior accents (its beautiful! check it out, seriously) was a rare find, so they found ONE in illinois, and I expected to get it in a week or so, but Austin drove up to Aurora to get it and bring it down to the dealership so I could get it the next day! I was elated when he called me and told me it was there. I couldnt get to the dealership until 7:30pm, but the first thing he did was plop me in my new Kona and take me for a test drive again. Austin was just as excited as I was ha. Then we came back, started the paperwork, took care of my trade in, and off I went!Just to boast, Austin had literally been at work since the butt crack of dawn, drove hours to get my car, and stayed until 9:30pm (even stayed after they technically closed at 9pm) to finish the deal for me. I know he was exhausted, and the amount of work he put in for me was insurmountable. So mad props to Austin Osa. If you want the best sales consultant, ask for him.P.S #1. I hesitantly opted to get the extended warranty, and I know its the sales teams job to upsell them since Im assuming someone gets commission for it, but I felt unsettled by the hasty decision I made, so once I got home I did some research and decided it wasnt a good fit for me. I called Austin, told him exactly why I wanted it removed, and without hesitation he agreed. The fact that he listened to me and didnt give me a hard time was much appreciated. Hes one of the only sales consultants EVER to actually listen to me in my 15 years of purchasing cars from dealerships.P.S #2. A manager (the guy who orders the inventory, cant remember his name) came out to my car as I was getting ready to leave, politely introduced himself and told me he was so impressed with the lime twist color with matching interior accents, that he ordered a few for the dealership! Since its a brand new vehicle they were unsure if that color would sell, but once everyone at Rogers Hyundai saw it in person they were obsessed, including myself. So thanks for coming out and introducing yourself!Please come here and purchase your vehicle! I loved my experience.

That Oscar would call and keep me inform on what was going on and how long it would take. Made things easy to text and email service just phenomenal. Everything was taking care of in a timely manner. Thanks Roger Auto Group great team work

We really enjoyed the relaxed atmosphere of the dealership, car lots, and personnel. Working with Allen when a great experience for purchasing our first car. He was informative, personable, and patient as we debated various types of cars to look at and financing options that were best suited for us. Even though this was the first place we visited and were hesitant to make any big moves immediately, we had a feeling this would be the place we would ultimately buy from.

They always do what they say will do, and they do it efficiently and well. They are also polite and easy to work with. I have confidence in their service.

Very promptly took in my car and repaired in a reasonable amount of time.Derrick was very nice, courteous and informative.

Angela was the first person I had contact with and she was great. Very personable, I enjoyed chatting with her. Even though she was multi tasking between customers she did a very great job of making me feel that I was still being cared for at the same time helping others. That goes a long way in the customer service business, so Angela thank you for making a mundane task of getting an oil change more enjoyable. I have lived in a few states over the past 12 years and had amazing experiences with my first Hyundai Dealer in San Antonio and my expectations were set high because of their amazing service in both buying my car and servicing it. I used to have a strict policy against getting my cars serviced at the dealers, but they were amazing so I changed my ways. When I moved to Ohio and bought another Hyundai i was very disappointed in their lack of customer service and my interaction with them was very minimal. But now moving back to Illinois and finding Rogers Hyundai and having the experience I did and plus you washed my car for me, I am glad I found this dealership and look forward to continuing the relationship to service my Hyundai. I also want to mention that while I was in the waiting room, every person ( I am assuming sales, finance, etc...) that walked back to go to their morning meeting said Good Morning to the group of us. You dont see that a lot especially in car dealerships, but I think we all noticed it, so kudos to your staff. I received a call about trading in my car after that visit and while I dont see buying a new car until this one is paid off, I will certainly look to Rogers Hyundai when I am ready.

Recently Bought a brand new Tucson . Had the pleasure of being taken care of by Gary Sadowski . Very knowledgeable and great service by him and the rest of Rodgers group team . Thank you guys

I purchased a 2018 Hyundai Elantra from Rogers Hyundai. I now have 35k miles on it, and I couldn’t have made a better choice. Gary Sadowski was my Sales Representative. Gary treated me with the utmost respect, and tended to my every need. I’ll continue to purchase my cars from Rogers Hyundai, and will always recommend you see Gary!

We worked with Gary to buy a 2020 Hyundai Sonata and it was such a pleasurable experience. We felt very confident that Gary had our best interests in mind and we left extremely happy with our purchase. We would recommend to anyone considering a new car!

ADAM IS THE BEST SALESMAN IN THE WORLD GO TO HIM WITH ALL YOUR CAR BUYING, HE WILL GET YOU THE BEST DEAL!

Dan Nino and company have always taken the best care of me and my vehicle!

Gary Sadowski, our sales associate, was an absolute joy to work. His mantra was to make sure we were 100% satisfied & happy every step of the way. He took such great care of us and found us the perfect car. Hes a tremendous asset to the dealership. If we werent moving to AZ this summer, Id say we would go back in several years, when it was time to buy our next car.

Very friendly and knowledgeable staff. Smooth experience with Wally and Adam!!!

WONDERFUL PURCHASING EXPERIENCEMake You Feel As A Valued Customer. If they dont have what yourlooking for they try to find it and dont try to push something theyalready have on you. Just a GREAT EXPERIENCE.

I had a bit of miscommunication with my service manager for my repair; instead of leaving messages with the issue and next steps, he just told me to call him back. This went on for 2 weeks of us playing phone tag. It was beyond annoying, and I was frustrated, but he apologized and stated he has been a bit overworked and—after our talk— was 100% better about following up.They have a great promo to buy 3 oil changes for $150. I wasn’t going to do it after my poor service, but after the turnaround I decided to move forward and continue to give them my business.Nakia, the service check out lady, has a terrible, terrible attitude. Didn’t want to put on her mask when I asked her as I was paying and she said “I don’t have time for that, do you want your car or not?” Luckily a supervisor heard her poor reply and told her to put on a mask.

We worked with Gary at Rogers Hyundai to help us out when we were in a tough spot with our previous car. Gary got us in a new 2020 Sante Fe and we couldnt be happier. Definitely recommend Gary and the team at Rogers Hyundai!

I was really dreading getting a new car, but not this time. Had such a great experience with Gary Sadowski! He helped me get into a 2021 Hyndai Kona. I’m so in love with it! Thank you so much for making the process so easy. I highly recommend Gary Sadowski at Rogers, super friendly!

Gary Sadowski was my salesman, and he helped me buy my first car, which was a Hyundai Accent. He was great.

My service & experience was excellent.

The service that I received at Rodgers Hyundai was exceptional.I came discuss a trade-in deal, in which I was very happy with the outcome. The staff was very kind to me, and patient with me while I made my decision. Brian, one of the Managers made me feel quite welcomed and I didnt feel rushed at all. I highly recommend Rodgers Hyundai, you will not be disappointed!!

Overall good experience and Derrick is a very hardworking but still follow-ups with updates in a timely manner and helps make it a smooth experience.

My first time coming to Rogers and I have to say I will definitely be back. Excellent expertise and knowledge. My sales guy, Gary, was great!!! He really took care of me and listened to what I was looking for. He took his time to go over every detail with me. I am very happy with my purchase of a new Hyundai and the excellent customer service from Gary and Rogers!!

Great service once we got the issue diagnosed properly. Keith is responsive and committed to taking care of his customers. We purchased this car at this dealership and when we are ready to purchase another vehicle we will return to this store. Thanks, Rogers, and staff for making us feel like family.

The employees are professional, friendly and respectful. The waiting room and facilities are always clean. I forgot my phone to call for UBER. They were nice enough to give me a ride home

Russ Was Amazing. He took his name to find me the best deal, was very through and transparent when explaining the entire process. Very great experience, very respectful and helpful. I wish I would have come here my first time buying a car this was truly a great experience.

Provided excellent customer service. I was in and out. Gary got me a better rate than I expected. Very personable and took his time making sure I got the best. Thank you !

Allen Washington is great at what he does! He got me in and out the dealership in record time. I came with A LOT of demands and he exceeded all of my expectations. I am a huge fan of his professionalism. He has earned my business and my future business as well!!! Hands down the best in the game. You will not be disappointed. Thank me later!!!! Thanks

Allen was extremely professional and pretty funny. He took the time to make sure i got the right car i needed AND wanted. This was one of the easiest car shopping experiences I’ve had in awhile and I’ll definitely be back.

I took my car in May 21st to get it looked at because it stopped on me while I was driving. Oscar was my service advisor. The entire time my car was up there I never received an update. I went up there a week after I dropped it off because I just picked up my rental and I had to pass the dealership on the way home. That’s when I was told I needed an engine and he was sending the information to Hyundai to get it under warranty. I’m like ok, I just picked up a rental. Oscar then told me to try and rent a Hyundai next time they may cover it. No one ever mentioned to me I could get a loaner vehicle until I called Hyundai and they were the ones who kept me updated on the status of my car. Not one time did the dealership call with an update. Hyundai were the ones who told me that I was getting an engine due to the recall. My car was at the dealership for almost 4 weeks and they finally provided me a loaner on week 3. I got my car back on June 18th. My car alarm doesn’t beep now and my steering wheel is peeling badly after they had it. Also, there’s now a noise that my car makes when I turn left. This was terrible service and I would never recommend this place. They didn’t even bother to wash the outside of my car. If it wasn’t for Hyundai keeping me updated I wouldn’t even known what was going on with my car. I will never take my car back here. Still no one has contacted me regarding the horrible service. This place is so unprofessional.

I bought my car here which was great. No issues during the buying process. But now that I need to schedule routine service or even call about an issue I am having, you cannot get through to service. It will either ring and ring or it goes to some generic voicemail. And forget about speaking to the receptionist because she is rude and acts like she has more important things to do than answer any questions. What is the point in giving free oil changes or even having a service department if you are not going to answer calls? And it’s not like I live down the street where I can just drive there to get information. I had to call a completely different Hyandai dealership to get answers. This is not acceptable.

Darrel was amazing in helping me pick out my car! I appreciated how patient and helpful he was with all my questions and me going through my different options. If in the market for a Hyundai, Darrel is your guy!

WALTER CADE IS THE BEST!!! My son needed a car so we went to see Walter. He put together a nice deal, my son has a 2015 Malibu and we were out of there in no time. Thanks for all your help Walter!

Let’s start off with Daniel Lopez is awesome! I had a lease ending on a 2016 Chevy Malibu. I went in to look for something smaller and cheaper I could use to move from leasing to owning. At the end of the journey I left with a vehicle that was great for me with a lower monthly payment, lower interest rate, cash back and a 10 year warranty. This is my third vehicle here and there’s a reason for that. Great job to the team at Rogers Hyundai and special thanks to Dan. Great job!!

Derrick greeted me right away and had everything ready to go. He directed me to an area where I could do an important conference call while I waited for my vehicle. I was pleasantly surprised at how well my car was washed when it was time to leave. My car looked brand new.

The car salesman Julio was very helpful! I am surprised to hear he has only been with the company for a little over a year he seemed to know his stuff! He knew the ins and outs of every car I was interested in and made sure i made the best choice in purchasing my car!

I wished I would have bought my first two cars here. Adam S. was a great salesman and helped me get the car I wanted at the price I wanted to pay. The entire staff at this place is great and I highly recommend anyone to purchase their next car at this dealership!

Adam, i luv luv luv him. Adam has sold my family entire fleet and we are beyond elated. Go see Adam and work with this team. Adam works tirelessly trying to make deals happen and he works miracles! Manny my finance guy is awesome and so informative and Derrick and Dawayne Parks in service rock! and Manager Victor on sales floor is helpful.

As always, Rogers provided me with exemplary service. I brought my Hyundai Genesis in for a repair issue that was difficult to find the source of. Derrick Parks and the Techs in the service department did everything they could to find the root of the problem and eventually were successful fixing my car. Thanks Rogers Hyundai!!

Quick and smooth service - from buying my car in December to getting an oil change. It’s been great. Definitely will be recommending Rogers Auto Group to all of my colleagues and companions

The entire process was excellent. My wife and I were very impressed with the professionalism from everyone, beginning with my phone call to schedule our appointment. Dan Lopez was also great! We told him what we wanted and he delivered!

Roger Hyundai has excellent customer service and a friendly environment, its sad I purchased from Napleton Hyundai and couldnt get an appointment for an oil change because no one never pick up after 2 attempts on calling them to schedule an appointment.

I always have a great experience at Rogers Auto. They explain everything that the technicians have done and what needs to be done on your vehicle. They never ever try to make you get services you dont need. The customer service is the greatest!!

Allen Washington is the best!!!!! I came to Rogers auto group today looking to trade out of my vehicle not knowing that I will meet a salesperson that would take me from a 22% interest rate to 0% interest rate on my new 2019 Hyundai Tucson. I recommend to all my family and friends to go visit Al I recommend to all my family and friends to go visit Allen. Wally and Manny they are absolutely the best managers at Rogers auto group, these guys get it done.

If I could give 0 stars, I would. I actually had to take a day to calm myself before writing this review, because this is the most UNPROFESSIONAL establishment I have ever visited for service. The customer service in their service department is at an all time low, from the managers on down. Let me start by saying this is coming from a loyal customer since 2016, since I purchased the Hyundai, by this being my only local Hyundai dealership. The thing is you try to do the right thing by taking your vehicle to a reputable dealership, but you still receive subpar service. This is not the first, second, or third issue I have had with these people. As a matter of fact I still have a free oil change with them from a previous unrelated issue other than what prompted this review today, that I won’t be taking advantage of because I no longer want to leave my vehicle in their less than capable hands. So to speak to this incident, I most recently had someone drop my vehicle off on last Wednesday, 9/16/2020, at 11:30am for my service appointment I had already waited two weeks for. From that Wednesday morning, 9/16/2020, up until this Monday afternoon, 9/21/2020, I received absolutely NO communication or update from the service advisor, Derrick Parks, who was to manage this visit. It was only after about 3 separate voicemails on separate days to both the SERVICE ADVISOR, DERRICK PARKS, and the SERVICE MANAGER, ED WOODS, that I received any type of communication. Their response was, “After putting gas in your vehicle(since it was apparently *really low on gas* when they FINALLY got in that MONDAY for a test drive), they could not get the issue to replicate.” The issue being the car is slipping for a second whilst in the midst of accelerating, hence there may be a major issue which is why I was willing to wait weeks for the appointment expecting to get this issue resolved in a timely manner. What a joke! After informing me of this Mr.Parks even went as far as to open his mouth and tell me I could either leave the car there for another day so that they could possibly check it again tomorrow(or let’s be honest just leave it sitting), or if I were to come pick it up that day, 9/21/2020, there was “just a $28 charge” for the $10 in gas and $18 for the person who dropped the vehicle offs shuttle ride home(which is usually complimentary). I told this man I wouldn’t be paying them $28 for anything!!! Especially wasting my time and inconveniencing me for damn near a whole week for them to do NOTHING, besides leave my vehicle smelling like a cigarette! I am a full time worker and I worked those 5 days straight that they had my vehicle just sitting and had to figure out my transportation since it is essential to my job, but nobody at Rogers gave a flying f*** about that. Just as they obviously don’t care about their “appointments”. I received no true acknowledgement or apology from ANYONE. I will not be back for ANY reason and I advise you not to either. Also, my gas light had just come on the morning the vehicle was dropped off & still has a reserve of 30 miles until empty at that point so what they wrote on my paperwork at the end about “issue may have been due to lack of fuel” is total bs and a cop out. And I hope when the real issue is revealed these guys can be somehow held responsible for their NEGLIGENCE. Also when the service manager, Ed Woods, did finally call me back Monday after service being closed over the weekend, I suppose he just wanted to tell me what I wanted to hear and advised me the technician had a code they were calling Hyundai manufacturers to figure out. Obviously nothing ever came of that LIE. And I knew it was a lie because Derrick actually called me back within a few minutes of that phone call to inform me the technician would be getting to my vehicle shortly and he would definitely let me know something by today. Total lack of communication in their office. In short, find a better dealership.

Great experience during a sensitive time of public health concerns.

Seamless experience. Best car buying experience Ive had. John Ruben is the best!

Antoine was absolutely awesome!! Not only did he get me into a newer vehicle than what I had but he lowered my interest rate & payment as well. He was very calm with how he approached helping me with this situation. I can definitely appreciate not being with a pushy sales person. Antoine has completely changed how I viewed a car buying experience can be. He will certainly be recommended to any and everyone I know that needs help with getting another car.

I had an unusual buying experience as I live in Ohio and bought the car from Rogers Auto Group in Chicago. Brian walked me through the process and delivered the perfect vehicle for my Chicago based son. All parts of the process went very well.

Extremely knowledgeable, experienced, and fair sales personnel. Willing to match or exceed prices posted online or by other dealers. The new car orientation was especially thorough and helpful.

Second time leasing a car from rogers auto group, and the experience was even better than the first. Worked with Gary Sadowski, who made the process as smooth as possible. Extremely knowledgeable about all vehicles in inventory, presented me with multiple options, and made sure i was completely satisfied with my decision. Would recommend Gary to anyone looking for a car.

Got car serviced and price included a car wash. about 5 seconds after i left the dealer i realized they didnt wash my car. i called and they said bring it back. i said no, i left it there for several hours so they could perform everything i paid for. i asked to speak with service manager and was transferred to Tonys voicemail. he has yet to call back, clearly they dont care. makes you wonder what other shortcuts they take while servicing the car. will never take car back there to get serviced.

Plaques and awards, testemonials and pictures surround his desk, does he need one more? Allen Washington isnt just another salesman, punching the clock/doing his time; not this guy! He loves his job, his career, the people he works with and those he meets. His commitment to the client and passion to satisfy both himself and the customer is outstanding. Im glad to have met you...keep doing what you born to do, serving people with respect/honesty and love.

Really great service! There was kind reception and friendly employees that were with us through every step in buying a product. Mike Richardson lead us through the process. He was very patient and understanding. Loved the experience here.

I’m extremely detailed person and customer service is KEY when I’m spending my hard earned money. I came into the dealership this afternoon extremely nervous. I was working a deal with CarMax but I wanted to visit Roger Hyundai to see what they could offer me. I was immediately greeted by my sales associate Gary who was heaven sent. He was honest and pushed the process along SMOOTH and QUICK. I was met by Duane who wanted to ensure my needs were being met and said he would buy me pizza :) Brian was relentless in making sure I got the BEST finance rate possible, we was able to beat the best rate that was offered to me from the previous dealership. I feel confident about my purchase and knowledgeable about my vehicle. I’m the happy owner of a 2019 Hyundai Tucson. My truly blessed and excited about my entire experience. Thank you. : )

Mr.Allen Washington is a awesome sale rep. He take his time and explain all details on each document hes very professional if i can 100 star i would i will reprimand my family & friends to go to roger auto group and see him.... for a great deal on any vehicle there.

Derek is the best and the most trusted worthy, honest, reliable person and his service is impeccable. I always get great care and service. He is available to answer and assist me and my car care needs.

I never felt pressured to buy a car. I was extremely grateful for Allen Washington. He was so patient with me and made me feel so comfortable. He was so down to earth. I know if I have any questions about my Kona I can call him any time. I also appreciated that Brian Benavides was so quick responding to emails. I was impressed with the entire team. You definitely know the meaning of customer service.

If you are purchasing a vehicle please ask for Mr. John Reuben. Mr. Reuben was very professional and concern with my needs. Mr. Reuben made sure I purchase a affordable vehicle. Mr. Reuben was my angel sent from God. I must give a shout out to my brother in Christ Mr. Derrick Parks (he works in the service dept) for recommending me to Mr. Reuben and the staff at Rogers Hyundai is the greatest..God bless you all.Ms. Diane Thompson