Went to Metro Ford to place an order for a Ford Maverick and I couldn’t be any happier with the process! Great customer service Faddie took care of all my needs and answered all my questions!! Excited for my Maverick!

I went back to metro ford I brought my last two cars from them.Ed and Tony was very helpful walk me threw each step thanks to them I was able to walk out with brand . Spanky new 2021 Ford Exploer

I just want to say that for this being my second time going I had yet again the BEST CUSTOMER SERVICE EVER!! JUAN, EDGARD, and ALEX thank you all for being so good to my husband and I . It was such a hard 4 hour decision for me to make but I made it and it’s been so good for us .

I had a really pleasant experience here. Juan helped me over the phone and through email, then Tony T had everything all ready when I arrived.They polished up the car, filled it with gas, explained the cars features and even walked me through downloading the app and getting it squared away while we waited a short time for the biz office.There was no pressure in the biz office, another great guy. Just good vibes here and a I got a great deal.

I enjoyed my experience here at metro ford. The sales man Tony and Raul took care of us, very helpful and was able to give me the car of my dreams. Highly recommend them! Very easy pleasant quick experience

Best car dealership I have ever worked with. Edgar Villegas was a wonderful sales person. He called me back with my questions and was waiting for us when we arrived. The whole process was quick and smooth. Marvin, the financial manager, was very great to work with too. We love our new Bronco! Thank you Edgar.

Metro Ford is great! After inquiring about a specific Bronco Sport, Juan in customer service called ASAP and let me know one had just been delivered and that he could hold it for me (for a refundable deposit). I went a couple days later for a test drive and Ed helped me out. He was great! Super personable and funny, he made what can be a tedious process very easy. I arrived at 1:30 and was leaving by 3:45 in my new Bronco! Highly recommend Metro Ford and suggest that you ask for Ed on arrival. Thanks!!

I had an appointment this morning 830am, regarding a recall. I made this appointment for 3 weeks just for them to tell me they have not received the part! I missed a day of work because their recall mechanic is not available on the weekend. No one apologized for the inconvenience! This is unacceptable! If you did not have the part, you could have at least called me before I made the trip! You deserve zero stars! And although Im very angry over this, I still wish you to be better accommodating to others!

The mechanic shop is terrible. You have an appointment to bring your vehicle in for service you are told you will get it back same day. At end of day you are waiting on a call to pick up your vehicle no call. I called them they have not looked at your vehicle. We will check it out tomorrow morning and call you then. Next afternoon I still have not received a call. So about 3pm I called Metro ford knowing the shop closes at 5 pm. My vehicle have not even been looked at. I questioned the representative as to when will I know something. Only to be told you are not our only customer. I feel this could have been handled in a much more professional way. Needless to say I pulled my vehicle out of there. NEVER AGAIN!!!

Melissa was my customer service representative. She called and or texted me pertaining to my car repairs she also search for the best price (how many companies would do that). They made me feel assured that my car would be done right. THANK YOU METRO FORD and Melissa keep up the great work.

Great service and great suv my sales person sold us Raul Gomez

I have over 7.5 million google hits. If youre looking for service...rip off. Dont go there!!! I have a warranty from Ford on my car. I went in this morning and was told that i had to pay 139.00 diagnostic fee for each item i needed to have checked. If they check it and doesnt need fixing each item would cost the 139.00 fee. But if one them is covered then i would only have to pay the 100.00 deductible for the item thats covered. Whereas the other items that dont need to get fixed would be charged 139.00. Highway robbery only in the hood. So different from other dealerships Ive gone to. We bought several cars from here...but will never visit service department again even with a warranty.

I LOVE Metro ford service department! I had what I thought was an appointment for this past Saturday but it turns out I mistakenly made the appoint for the following week. The young lady who checked me in was so nice, they still took me in and I was out of there within a 1.5 hours. I was getting an oil change.

Good place but kind of taxie with they prices and the wait time be over long for simple services like an oil change

Disappointment. I came in for a recall and they broke my brake line. All I know is I was able to drive with no assistance to their shop from the east side and when I got my ride back I couldnt drive two blocks because I couldnt stop the car. The guy had to gall to tell me I did something in that 2 block radius. So Im very disappointed with their service and when I get my line fixed by a different mechanic and have proof from a neutral party, I will be getting my money back Ill have to pay.

Didnt have anything that I wanted and a decent price Miles were too high

Not a bad dealer. A little pushy but Im definitely recommend going here. They do all they can to get you in a car.

One of the worst Ford dealer in Chicago area ! Couple months ago stop by to check one of their MKZ hybrid i drove 25 miles to check the vehicle called them before i got there they said vehicle is available to see when i arrived guess what? One of their employee took the vehicle with him god knows where? Especially the guy with the glasses in used sales department extramly rude and unprofessional. Nightmare dealer 😡

So far my car drives much better than it did before the repair.My only complaint is the exorbitant cost of the repair.

Their Service Center used to give great custom service but no more and I am shocked!!! My father took his car in today for a oil change and what went down became a five ring circus. After being given an appointment to bring his car in for service due to the Pandemic. He came in and technicians told him that they will let him know when the car was finished. No one ever told him the car was done, but they did however call our home several times to let us know the car was finished and he could pick up his car. When we were finally able to get in touch with him, he went to the office seeking his car and the folks at the service desk had no idea where it was located at the dealership. They then proceeded to find his car and come to find out it was located someone all the way in the back of the dealership. They also padded the bill without telling him or giving him the he heads up about the services given. He is a eighty six year old man and they justdidn’t care and the service used to be better but not anymore. Folks were coming in and out for service and he was left sitting there for almost close to four hours......NOT COOL! We will have to think in turns of going somewhat else next time like others had expressed to him while he was sitting there waiting for his car to be finished.

When I walked into the service department was not greeted by anyone. Waiting room was dirty and dusty has not been cleaned in months. Bathroom facilities are not up to the standards.

I just bought a new Ford Ecosport and I couldn’t be happier!! Faddie was so amazing to work with. He got me such a good rate and some awesome rebates and Marvin the GM with financing was so nice and helped me add all the services that will make me feel more secure with my purchase. I got a great deal and I feel like they cared so much about me and my needs and not necessarily making the sale. I went to 2 other dealerships and they were rude and pushy. Faddie was a gem and Marvin is such a beautiful human. They treated me like family! I’m so happy with my purchase and my experience.

Worst Ford dealer in Chicago.. don’t recommend this place to anyone. Service and parts department are the worst n only there to waste your time and take ur money.. need to fire everyone and start fresh to regain trust in the community

I took my car Metro Ford for a safety recall. The service time was not unreasonable. Luis informed me that my car was ready. Luis also informed that the safety recall was address and that the wheels were realigned. Ive been driving my car for about a week now and it seems to be pulling to the left now.

Sales people over look you but clerks and mechanics excellent down to earth people.

Scheduled an appointment for a service. I called to get the status on the service and they told me that they cant service my car today because theyre shortstaffed.Update: one day has passed.. they couldnt give me an update on a car because Laura was out sick. Not Lauras fault that the service team cant function without herUpdate: spoke to management to get an update and they said that my car would be ready at 5 but wait for a phone call from Luis. Its 530 and I called to see whats going on and they all left for the day and told me to go back tomorrow. This makes 2 full days without my carUpdate: I finally got my car on the 3rd day for them to replug in a sensorUpdate: the person replying as Metro ford clearly didnt read my review and they said I didnt have an appointment is proof how sloppy they really are 0/10

I went in to get a much needed recall taken care of. While it was in line to be worked on, I asked if I could get an oil change as well. They were able to accommodate me on that and a convenient day and time for a return visit, based on their inspection process, which was all conducted within 3 hours wait time. I appreciated the individual chairs in the waiting room that had plastic to separate and protect breathing space. I also appreciated the immediate follow-up call to ask about my experience and discuss any concerns or question I had about my car.

Very BAD SERVICE. Made the schedule appointment 2 weeks in advance just to get there and they didnt had the part in stock.Also saw a MECHANIC with a gun outside on his belt and an extra clip on the other side of his waist, BRAGGING about shootting people as a joke!..

Faddie gave customer service, and help me get into a great affordable SUV

Went to get my car serviced they on strike I was very disappointing I drove all the way from Indiana

Oh boy where to start. Its taken me years to get to the point where I felt a review was needed for this place. I purchased my new car here in 2017. Since then Ive taken my car to back to the same location for all services needed. Ive showed up for my appointment more times than I can count only to be told they didnt have it on their appointment list. I advice anyone calling to make an appointment to always ask for the name of the person youve spoken to or youll stand there like me saying a woman took my appointment down..Seriously I cant tell you how unorganized this location is. Today was the last straw. Showed up at 11:15am for my 12 noon appointment for an oil change. Once again they claim I didnt have an appointment but they allowed me anyway saying they were already working on someones oil change and were almost done so I could be next. I sit in the waiting room, 2 hours later my bf walks out to see our car parked outside and assumes it must be done. He walks over to the desk to be told it isnt finished until he pointed out its already outside. She said she has to wait for the paperwork. 20 minutes later they hand me the paperwork and I go to pay, my oil change was $90.91 just for an oil change. I ask the cashier why and she looks over the receipt and says she cant figure out why and says shell ask and get back to me. 15 minutes later someone hands us the correct paperwork that was accidentally originally overcharged. I pay, we leave and my oil change is finally done after 2 and a half hours, an incorrect bill, unorganized appointment scheduling and miscommunication on my car being done. Now you might be thinking this was just a one time thing right? Absolutely not, this is the crazy nonsense that goes on at this place every time I have an appointment. Im so done, Im done for good, that was the last straw and I have no plans on returning to this location. Good luck to anyone that has to deal with this place, seriously.

Faddie was super friendly and explained everything well great service.

Faddie gave me great service and got me great a deal on a car

Had an amazing experience trading in my 2014 ford fiesta for a 2020 for fusion, i highly recommend Raul Gomez aka R2 for all your car needs oh and he bilingual !!

Put a deposit on a vehicle to hold it while we waited for pre-approval from the bank. Drove all the way across the city to come get the vehicle and were informed that the transmission was suddenly in need of $1000 worth of work. There was absolutely no offer to try to get us to work with them on getting us into a different vehicle. The entire situation was super shady and poorly handled in many ways. Glad to take our business elsewhere.

They are the best at what they do great car great price and low payments I seriously suggest taking them for a spin if youre searching for a new ride

I went in as scheduled for an oil change, I felt safe in the separated waiting room. It was also faster than I expected. They estimated 1.5 hrs, I was being called to the cashier in 1 hr. Great experience.

Nice staff, patient, and attentive. Could’ve had a longer test drive but the warranty makes up for that. I bough a great suv for a great deal.

My experience with metro ford was great! Laverne and Joey will help you to to the fullest extent. They will guarantee that you’ll drive off with something. Laverne will help you even if you’re at work. The process was way faster than any other dealership. You need a car, call them!

Raul Gomez is the experience sales person at Ford, bless him & thank you Raul with your great hospitality.

Had to go here to pickup a rental car that was dropped off by a customer. No one from Metro knew where the rental car was.

So I took my Ford eacape to my mechanic and autozone to see why I was getting a message saying fault engine service now my truck was also having trouble picking up speed. They recommend I take it to Metro Ford. My mechanic gave me some paperwork to give to them testifying that he inspected the truck and there was indeed something wrong with it. When I tried to give the lady the paperwork she wouldnt even take it. I tried telling her my mechanic explained it better what issues the truck was having and she declined. She then asked me if I wanted to wait for them to finish. Thank God I said no because it took them 26 hours to call me and tell me there was NOTHING wrong with my truck, but yes I still had to pay the $140. After picking it up the same issue kept occurring. I honestly didnt think it was fair how are you going to basically say Im making it up. Now Im all out of options and still have 1 year left to finish paying for my truck. Such a disappointment.

Had a great experience with Metro Ford. I didn’t have an appointment, but I didn’t have to wait long to be seen (especially since I started the process online). Overall, I was taken well care of and everything was explained to me in terms that I could understand. This was my very first car so I was originally nervous about the process, but my sales rep Tony was very kind and patient with me!

Drove 40 minutes to meet with a condescending salesperson who know nothing about the cars I wanted to see. (I would post his name but he didnt introduce himself or offer a business card). I asked a few basic questions about the Energi system and he knew nothing. What is the HP of the gas engine not sure. Not even, I will find out. Then started talking immediately about additional fees on top of the internet price. Definitely would not recommend.

Carmen at services department good customer service 😄

Customer service is great! Jason with the service department is awesome. Thank you! I always go to Metro ford for my service repairs.

Great part and service department very knowledgeable and kind !!!! Just great staff !!

Went in for a 2021 Ford Explorer XLT and Cesar made it happen. He work things out to get the ARP i wanted to paid. What I like the most is that they offer you extra insurances and coverages and after i said no once they didnt kept insisting. They understand your decision and make things happen.

Got my new car here, good service. Shout out to trae! Hes really nice and patient to us.

They tried to charge me $129 for a door code on my car. I called the place I bought it from and they told me they could do it for $40.00 I cant believe during a pandemic they would try to rip me off. If I was able to give 0 stars i would. Dont buy or service your car here. They wont be in business for long if they keep treating people like this.

Great to do business with, sales and service both.

I bought a 2019 Ford Fusion & Man I love my car ❣️ Had my car about 7-8 Months and No Problem with My Car I’ll always come back (:

Good custer service

My sister got a great car here

First of all I value customer service and Metro Ford is number one. Secondly they provide you with details of their findings so you know what needs to be done, and finally, they do a professional job that leaves you happy

Good service. Clean waiting area. Explained to me what was needed for my vehicle and what the cost would be. Would recommend to others. My vehicle was returned to me in a timely fashion.

Just giving Metro Ford a huge shoutout for making my purpose and visit very nice and pleasant and for doing such an awesome job!!

I have always gotten my vehicle serviced at Metro Ford, since purchasing the same vehicle from them. As always service was good. To bad vehicle could not be washed, I liked that particular service.

This place is great to buy a car, but with the mechanics fixing your car terrible. they dont do their work . They lie to you . You should be more careful when you have an appointment for anything that you car needs and check that they did the work because they charge with out even change the parts. They put the cheapest parts on your car specially if you have guaranteed on some parts. Terrible service. And also their prices are to high. They dont help at all. Iam done with this place . Every time is something with this dealership. Well the people service.

If ur looking for ur next new or used vehicle, go to Metro Ford. U wont regret it! Best place in my opinion to do business with......👍

Great customer service. great communication. Best deal I came across. Will be doing more business in the future

Literally the worst place to get car work done. No communication whatsoever. They had my car for three days and they fixed one wire. They wanted to keep my car for another three days. In addition the women on the phone was condescending.

Courteous people in parts department, helpful and very efficient. Got in, got my part, paid and out within minutes.

I really enjoyed my experience at Metro Ford.

Very friendly and honest staff. There were no tricks or any types of false advertising. I got the car I wanted for the price listed! You wouldn’t think it would be so hard to find an honest car dealer. Thank you!

Wasted my time and money at another dealership got a refund and went to metro ford, completely different experience! Should have gone to metro ford since the beginning!!!! Treated very well too!

Metro Ford is the Best Dealership to Purchase from and have your car Serviced.In both situations the wait was not long, they give Great and Professional Service as soon as you arrive. I have Purchased 4 different autos over the years and thats how I know what I am speaking about. Dont pass up the opportunity to be one of the next Satisfied Customer at Metro Ford . Thanks Metro Ford

I was highly pleased with the service experience I received at Metro Ford. The staff is always concerned with the care of my vehicle and how they may better service me.

EXTREMELY happy with the level of work. Best experience I have had from any dealership. Explain to them what was wrong, in my case it was the transmission. Was without my car for only one day. Very fast high quality work. Would definitely recommend.

Go to ANY other Ford dealer if youre looking to service your vehicle. Metro Ford is the absolute Worst !. No communication with service advisors, never answer the phone. Save yourself a headache and go elsewhere...

Cashier was not friendly at all. To expensive service.

I was very impressed with the service I received at Metro Ford, no hassle with diagnosing the problem and giving me the best price possible. I was really taken by the number of times I received calls to update me on the status of my order. Vehicle was ready and washed and the whole pick up including payment took about 15 min. I truly recommend Metro for future repairs for myself and others. 😀👍

Everything went pretty smooth and I got the car that I wanted for the price I wanted and its been great

I took my car here several times for service while living in Chicago. Excellent quality and high level customer service. I always felt like a valued customer and they always did right by me.

I had to have my Ford Explorer brought in for a recall so I decided to go to my closest Ford dealership which is Metro Ford. The staff was polite and courteous and the repair work took about somewhere around the estimated time that I was given. Overall I was satisfied and I had no complaints about the service. The only problem I did have was the chairs in the waiting room were way too comfortable; I kept falling asleep I could barely keep my eyes open.

Best customer Service.. good staff

After waiting for a week and being turned away from Hawk Ford I had my car towed to Metro Ford Luis and the other staff in the service/parts department were very helpful. They accepted the car got it diagnosed and repaired with 24 hours. They could have easily left my car waiting due to the holiday but they went above and beyond to figure out the issue and get me back on the road. I really appreciate their work ethic and felt valued as a Ford customer not just a Metro Ford customer.

I am disappointed because they did not have my parts for my car

I bought my car at Metro Ford in December of 2019. The car had 10000 miles on it. I have been pleased with the car. Last Thursday went out to car to park it some place else and my steering wheel would not turn. My dash board said Vehicle steering assist malfunction. Car serving required. Needless to say I freaked out. Call Metro Ford. They assisted me with getting the car towed to their facility for no charge! They called me the next day and said steering system (Rack and Piñon) has gone out. Steering system was replaced in one day .

Car buying could get stressful but at Metro Ford the team made it easy and comfortable. It was the first Ford I was going to buy I was looking for a confortable vehicle for my 3 daughters. The edge has a lot of leg room and wide enough inside. After owning it for 2 years I’m satisfied and recommend it

Thanks Metro. New Explorer at less of a payment and lower interest. They did a great job all the way around ! Love my new truck.

I love bringing my car to Metro Ford for service. Luis is so nice, caring knowledgeable,and he takes good care of me. All of the staff is very nice,warm,and friendly. I would recommend Metro Ford to all of my friends.Also,Marvin takes care of me, and makes sure that I have popcorn while waiting for my car to be serviced.Thanks !

Had a great experience. The service department was efficient and pleasant.

My experience was pleasant, the staff was very helpful in situations and problem solving to get the best and what I needed to be done for my car . I hope the staff continues to be helpful an courtesy in order to customers coming and happy . Thank you staff and the management for all that you did for me . Be safe and blessed during COVID -19

Expected to get my car a week from now, was shocked when they called early and had it ready, running and washed. The tech was awesome, the metro staff was very professional and courteous. My car was used, but it looked fresh off the showroom floor. I thought I would still have to spend tons if something happened because its used... NOPE, only issue was the battery and thats only because it was time to change it. Otherwise, my car runs great.

The worst service, I’ve been trying to reach out to them to know about my vehicle status and they just leave on hold, also they have given a bigger price than the one they offered me in the first place

Used them several times in the past, they always got me in a new car.

Very fast and courteous service!

They rush you to get the car instead of helping you make a reasonable decision. Regardless of your age, calling people over the phone to make a decision for yourself should be allowed, but I was rushed. I understand they are trying to run a business, but if the plan isn’t working for a customer, it isn’t working for the customer. Period. Cocky attitude too.

Horrible salesmanship by Steve Thomson. Offered him Cash and trade in valued at $1k less than what the car was listed on this site....he balked and said our prices are firm. Get real and learn salesmanship guy! If I was the owner of this dealership, Id fire him for losing a sale.

Great selection of new and used cars. Great service and helpful staff.

Awesome place lowest prices available

From the first day I walked in to buy my vehicle. The employees were engaged and attentive to suiting my needs. Joe my salesman. I cant believe how willing he was to my terms. Im a sales representative myself so I know how infuriating it can be with an unwilling consumer. But once you figure out their best options they eventually concede. Joe provided that for me. The repair department was efficient and poignant. Definitely recommend get your Ford from here.

This dealership was recommended to me - to get my recalled airbag replaced. I scheduled an appointment with a man named Jim. When I arrived, no appointment was made and no one named Jim worked there. But the woman I did speak with was gracious and accommodating and fit me in that day. The service was quick but hopefully I will never need to access that airbag.

Always fantastic service! Everyone there since the day I bought my car to all the services i have gotten done have been polite and respectful. Strongly reccomend metro ford to everyone!

Metro Ford is a great place to buy! They were very professional and knowledgeable about their cars! Would definitely buy from them again!

I am very satisfied and pleased with the service I received from Metro Ford Chicago. They addressed all of my needs and concerns I had with my 2014 Ford Escape. They provided prompt and courteous service, and accommodated very well while I waited for completion of the service. I will continue to let them provide all the service I may need in the future. I highly recommended them for any vehicle purchase or service that anyone may need.

Very professional. They took care of my issue in a timely manner and my car feels great and brand new. They also suggested getting a few others repairs after running a diagnostic, however that will have to wait for the near future. They followed up with a call to ask if everything was running smoothly, which was courteous.Thank you again!

I had my airbags replaced due to a factory recall here and the service was unbelievably fast. They completed the job within a few hours. However, after driving the car home and proceeding to drive it the next day, my car stopped working. I had to tow it home. Some how they never properly reconnected the cables and my car kept thinking it was in reverse. This mistake cost me close to $300 to fix at the Carmax dealership. Metro Ford would not look at my vehicle when this happened or allow me to tow it to them to be fixed. I would never take my car here again. It’s not worth the headache. All they had to do was reconnect the cables. SMDH.

Raul Gomez is the the beat sale man ever