I needed custom cut glass as a pane broke on my terrarium (they only charged like $3) and when I saw that Id accidentally given him the wrong measurements, he didnt look annoyed and nicely waived charging me for re-cutting another pane.Was also happy because I went in for several things Id been putting off and they had everything else I needed, plus the knowledge to answer my questions. Often the big box stores have people who should just work the register and not the aisles. Everything is a little more expensive than a big box store, but Im happy to go there for the convenience, knowledge, and helpfulness of the owners.
Dont visit Andersonville Kitchen & Bath if you expect attentive employees.The two employees in the second-floor showroom stayed glued to their computers and summarily ignored us as we perused the marble samples. I guess it wasnt important to them to see if we had any questions or if we could use any guidance.As we left, we told them to have a nice day -- partly to show them the politeness they neglected us, and partly to make sure we werent invisible -- and we vowed never to return.
I recently worked with AKB to reface the cabinets and drawers in my kitchen. The experience was highly satisfactory.Everyone with whom I spoke was professional, knowledgeable, helpful and friendly. They discussed various options with me, they had full-size examples of most of the work on site so that I could see it and touch it and they sent me home with samples to compare finishes and colors. This made finding the correct choice very easy.We did run into a snag with the fabrication of the doors. There was a miscommunication or misunderstanding regarding the product and all of the doors came with lot-number markings that were very unattractive and the would be visible when the doors were open. AKB immediately acknowledged that this was a problem and was extremely helpful in getting the doors remade as quickly as possible, with no additional cost to me and without me needing to manage or motivate the progress.In an ideal situation, nothing would go wrong during a remodel but that is unlikely and so not a feasible requirement. But it is a reasonable expectation that vendors will take responsibility for and ownership of a problem and will fix it without hassle or argument. This isn’t always the case but AKB proved themselves to be capable and reliable in these circumstances and I both respect and appreciate that.I would definitely do business with AKB in the future and would recommend them without any reservations.
I wandered in one day to look at countertops, and no one offered to help me. The employees had no other customer to attend to, but they never once even acknowledged my presence. Ill take my business to a place where Im actually seen.
Absurd. As others say, there’s just a zombie sitting behind a computer with better things to do than, like, sell you anything.