For Christmas of 2018 a friend gifted us a $100 certificate to Brew and Grow. Having never got around to using it until recently I knew that there would likely have been some fees removed from the balance (card states $2.50 fee per month after 24 months without card activity, this would be ~$25 in fees). My husband visited the store this week to pick up supplies so we could finally get around to some home brewing. When he went to check out, the sales clerk told him there was no balance on the gift card and called a manager for help. This rigmarole went on for nearly an hour - in the end it resulted in them telling him that gift card was from 2020, they could not honor any balance and then confiscated the card. This place is cool and the people are nice but this sort of treatment is unacceptable. 10/10 would not recommend.EDIT: to respond to the owner —“All we would need is the day the transactions occurred, the total amount, and the last four digits of the card.”As mentioned in the very first line of my review. This was a GIFT, asking for any of those things is wildly inappropriate - especially considering this gift is 3 years old. This business needs to implement a more sophisticated record keeping system for their gift cards or add a disclaimer that the protection of card balance is beyond their capabilities.

Amazing staff! Helped me get started with my ZERO knowledge. And they were ever so kind to my pup who was psyched to be part of the process!!! Thanks again, we will see you soon!

Amazing place to learn all about growing. i was helped by brandon who was super knowledgeable about soil and lighting that best suited my lifestyle and highly recommend a chat with him if you’re a beginner with plants.

Great starting point for any hobbyist or aspiring grower/ brewer. Great selection of products and supplies. Prices are definitely retail though. Better prices usually available online but worth the convenience of being able to grab and go.

Love that they carry my favorite potting soil. (Roots organic 707) This stuff is seriously the sauce. I would be back so much more often if they carried more dry fertilizers by roots organic. PLEASE GET THE UPRISING LINE IT GOES HAND IN HAND WITH THE TERP TEA LINE!They carry a good selection of Down to Earth as well as some liquid nutes.I also got everything I needed to make my first mead at home.All in all, I love this store. If it had a greater selection of my preferred nutrient, then I wouldnt go anywhere else, literally.

Brew and Grow is a fantastic business that I feel glad to have visited. I look forward to buying my brewing supplies from them soon. The customer service was great, and I felt like I was neither crowded nor left alone. Overall a great feeling there, and a huge selection of wares for any brewer

Awesome place to shop and get the knowledge bomb dropped on you.... Helping me on my way to becoming a great grower...

Amazing place. Wonderful people. Very helpful. Great products.

Great knowledge staff, quick friendly and clean! A++

Love love love .Been coming here for years .

Usually well stocked and average pricing but hard to get cashier service. It’s rude to carry out a conversation when you see others in line. Some people want to be in and out, not spend 10-15 min waiting

Great place for brewing and growing needs, as would be expected. Have used as one-stop shop for beer ingredients and plastic containers, nutrients and other growing equipment ... often cheaper than Amazon.

Pretty much always have what I need. Easily the best stocked homebrew supply store in the city of Chicago. I just wish they had a location on the Southside or at least in the suburbs down by here.

Love them here, super friendly and helpful.

Well stocked and clean but a recurring issue I seem to have is poor interactions with the cashiers, note plural. While other staff is friendly and willing to answer questions, the cashier seems to be where the experience becomes negative. On my latest visit I felt a sense of unwelcoming as I asked the individual about multiple jars on the counter containing what appeared to be Cannabis, and the individual seemed like I was bothering him by just being there. As such, I recommend you direct your queries to any employee except the cashier. I have had more negative experiences with other cashiers as well so take that into account.

Nice place. Kinda expensive though.

Prices are great. Could b better wen u have places like Amazon n stuff.Customer service ummmm where was it. They barely could answer my question. I kno more about cultivation then they did.

These guys have everything including all the knowledge! I really like these folks.

Has everything you could ever need. Good prices and a vast array of products. Always clean, and well organized as well..

A lovely experience every time.

Go here for all my brewing needs. Staff is extremely knowledgeable and prices are fair.

If you are on the north side of Chicago and you are a homebrewer. Why spend your money anywhere else. The staff here and the products are all you need.

They have everything you need

The employees are total snobs lol 😂 but at least this place exists... lots to choose from, for the most part

Great learning experience and excellent quality of products. The customer service was amazing

Love this place. Great knowledge from all the staff.

Very helpful staff and always great prices, great selection of products as well

Great selection and knowledgeable staff

Really great crew. Ill miss this shop if I ever move out of the area

They have everything you need to start a great grow

Patrick was very helpful and shared a plethora of valuable information. Will be back soon.

Awesome service. I walked in with very limited knowledge and a recipe for homebrew. They walked me all over the store to collect all the items we need and set me up for a successful brew day!

This place is great. Awesome staff. Tons of cool toys. As a hobbyist, I could wander around here for hours. Need a hobby? Brew beer!

Best supply store for home brewing. Friendly, helpful staff (even with beginners like me) and a great space.

My brother and I visited B&G yesterday to get started making our own beer. We arrived with minimal knowledge about what to get. We browsed the wide selection for a little bit then were pleasantly greeted by Amy. She was very helpful, knowledgeable, and extremely passionate about the products. After asking some good questions, she was able to direct us to what we needed and answer all of our questions. I plan on shopping here exclusively for my brewing needs. Thank you!

Always has everything I need to brew quality beers. The staff is infornative and helpful with recipe ideas. I love the free tastings

Terrific resource in Chicago for the homebrewer. The staff is very knowledgeable and helpful. Ingredients and supplies are plentiful.

My special happy place 😄

Great place for Homebrewers. They sell specially grain by the ounce. Good selection of hops and yeast. Parking in the back off the alley.

The extremely helpful staff here helped me get started with brewing my own beer. They were very helpful and knowledgeable and answered all my questions and gave good recommendations. The location is a large, well organized building with all types of grans, sugars, yeasts, brewing equipment, and starter kits Its very easy to navigate and find what you need. Theyll even hook you up with a sample of their house brewed beer!Also a great place to go if you want to start making your own wine or even making your own cheese! They also have lots of green house and indoor growing equipment.

Very helpful and not condescending as I have read.

Happy they carry Nectar for the Gods

All around great experience. Huge selection and knowledgeable staff, not just on products but I’ve gotten great advice on my gardening. FYI: street parking can be nonexistent in this area but they have a small parking lot in the back of their building, right down the alley.

Great selection of brewery supplies and super helpful, knowledgeable staff. Chatted with an employee for probably half an hour on a Saturday morning and she was happy to offer all sorts of tips and advice from her personal brewing experiences. They also have a few parking spots in the back alley for customers street parking is the typical Chicago mess.

Great place to go for home brewing ingredients. Everyone is very helpful and knowledgeable. The best place to go for fresh yeast.

Nice and clean place. Good brewing supplies, and helpful staff, but the prices are pretty high, so I only buy from here if the shipping is too expensive on Amazon. They carry the big glass carboys and larger equipment that is difficult to ship. There is also a good bulk section.

Clean pleasant very very polite hospitality has a customer for life love the place has everything ur lookin for and more...! Great place...!🌟🌟🌟🌟🌟🌟🌟🌟🌟👍

Friendly and helpful staff

Very cool place to learn the art

Super knowledgeable staff. They had every thing I needed for bottling cider at a reasonable price.

Came here for a Learn How to Brew for Beginners class. Very informative. We basically made a beer in class. Got to drink some in-house beer too. They seem be pretty knowledgeable. Good group of folks.

Best in town for variety on specialty garden products. My husband gets most of his brewing ingredients here. He also enters some competitions through the store, and enjoys the camaraderie.

Their website is impossible to navigate and their store isnt the best experience. I used to go to Northern Brewer in Milwaukee before I moved to Chicago and that was a much better experience. Im considering driving back there to buy 50 lb bags of grain because Northern Brewers prices are so much better.

This place is awesome! They have everything you need to make beer as well as wine, cheese, pop etc, plus a good selection of quality gardening supplies. Everyone that works there is really friendly, and extremely helpful. I always leave feeling good about what (beer) Im gonna make.

Brewed my first beer and it was good and I am on to my second. Thanks for all the help !

The staff are always super helpful with advice and answering questions. They always seem legitimately interested in helping.

Good: Large selection of grains and equipment.Bad: Rude employees, misleading price tags, high prices, low hop and yeast selection.First, employees are rude...especially the younger guys working there. When I asked if I could have my grains crushed, the guy looked at me like I was stupid and said sarcastically: Yeah, if you can turn a crank, Skippy.They have a super small selection of hops, in spite of the fact that the hop harvest just happened. There will also be a 50/50 chance they are out of the kind of yeast you want. Also, you will NOT pay the price you see on the shelf. In fact, the prices are very random, and you wont have a clue how much you are spending until you check out. For example, 5 lbs of 2-row barley is listed at $4.95, but they charge $6.95.The location also stinks. Its in an industrial park away from much of anything. I have to take a train and then a bus to get there.Just buy the stuff online where it will be much cheaper...

While the first time I went to this store I had a good experience, the most recent experience makes me compelled to write a review. Ive been been to 6 or 7 different brew stores over the last 5 years and this was the by far the worst experience I had ever had. My new brew buddy went to pick up ingredients when I was travelling for work and said the female worker was extremely unhelpful and even after explaining that he was new to brewing, she didnt assist. After he purchased she did not ask if he needed the grain milled (which after 4 years of brewing Ive never had a store clerk NOT ask that question). On brew day we had to make an extra trip out there to buy new grain and the same employee was extremely rude and unhelpful to me this time. She was clearly agitated that it was near closing time, however we wouldnt have had to come back in the first place if she would have asked if we needed the grain milled. Their Pils malt was almost empty and she spent only a few seconds trying to look for the replacement before she gave up. When finally ready to repurchase I asked her if she could mill it for us, and she rudely retorted that I could mill it myself, and told me the mill was back there. She was too lazy to walk the 15 steps and show me where it was so I had to go around guessing where the mill was. When I finally found it she was rude and said I had to pay for it first, even though I had JUST been at the counter ready to pay and she sent me walking over to find the mill on my own. Usually brew stores are filled with really knowledgeable passionate brewers, instead this store seems to be stuck with (at least one) incredibly rude, incompetent, and lazy worker. Ill be going elsewhere from now on.

Very helpful clean & neat

Solid selection of homebrewing supplies and knowledgeable staff who will help you out if you cant get the exact yeast strain or hops you were looking for. Make sure you ask to taste the beers on tap!

Great selection of supplies, great prices, and a friendly staff!!

Great customer service and very helpful people

Great place with quality products

Very helpful and great customer service. They have what you need

Really friendly staff. I went in to get some cheese culture (for making cultured butter), and the staff asked me to bring back butter for them. Very good people in there.

For the experienced or aspiring homebrewer - if you want it, theyve probably got it. From specialty grains, hops, and yeast to boil kettles and mash tuns - you really cant go wrong here. The selection is expansive, the staff is friendly and knowledgeable, and the rotating selection of samples brewed in-house is always good for inspiration.

Big selection of brewing ingredients. You can scoop and Mill your own grains. Several rolling carts with scales on them for getting your grains.

Brewing material for all levels, and staff was very helpful and spent lot of time to figure out our needs. Will come back!

Really appreciate the customer service. Fun place to explore and bring a project together

Great if they have what you want in stock. There is probably a reason why the other location shut down. They are not doing much to compete with the online competitors.

Excellent selection of brewing supplies. Reasonable prices and friendly staff. Clean store.

Cheap brewing class. Only $20 to learn the basics.

Staff isnt terribly knowledgeable or helpful. They closed the W.Loop store despite it being their bussiest location just because the margin wasnt as good. Beware of this national chain and go to more local options that re popping up on Damen to the north and Western in Beverly.

Brewing at home? Sure you are. Do you need bottles? Check. Do you need yeast? Many choices. How about helpful staff to guide you? Ok, no problem. This is the place to go for all your brewing needs. Huzzah!

Great selection of ingredients. Their milling equipment was the best Ive seen in a homebrew store. They also have a nice little area to taste some beers and the recipes are available if you like them and would like to make it yourself. Also, their participation in the AHA deals (10% off with membership I believe) has cemented this location as my new Homebrew shop. Couldnt be happier

Sales people were very helpful and recommended the right products for the brew I was looking to make, wide variety of products for brewing and growing.

Friendly, helpful, brew beer and will give you samples have alot to offer when it comes to brewing beer and other things.

Nice staff took the time to answer our questions to help inform our purchase.

When I first moved to Chicago 7 years ago, customer service etc. was amazing. Over the years theyve grown and now they hire 17 year old morons to run the garden counter. IF I had no other options Id probably still shop here and just do my own online research, however, in Chicago I have multiple options and several of them have extremely knowledgable and helpful staff. If you have serious needs and questions go elsewhere, if you want free coffee and to over hear kids talking about how they made it in today only 7 minutes late, then go to BnG.

This is a great place to buy your home brewing supplies they have a large selection of specialty grain and the staff is pretty good

My son took me there to learn how to brew beer and it was extremely helpful

Super helpful staff, expansive supply of everything you could need for brewing. Im like a kid in a candy shop every time I go!

I like this place they sell grains by the pound and have a great selection of stuff.

Great place if you wanna brew your own beer staff helpful as well

This place is great for beer brewing supplies. The staff is hit our miss helpful in my experiences, but they carry a great stock.

Excellent stock, very helpful personnel

Was able to get everything we needed, mostly sugar, and the staff was very friendly. My friend was in crutches at the time and it was easy to walk in.

Extensive astray of homebrew supplies.

Its one of the only Homebrew supply stores in the city. I cant comment on the grow side, but they do a pretty good job with Homebrew.Prices are fairly high, especially hops and yeast. Staff is mostly friendly, although not always helpful.Serious Homebrewers should be buying in bulk online, but when you forget something or need a few little things they are a good place to go.Make sure to check dates on the yeast smack packs, sometimes they get a bit old.

Staff rarely comes out from behind the counter, which is a little disappointing. But lets be honest, you probably dont really have any other options and their selection is pretty impressive.

Prices are a tad high, but their selection is unbeatable, the staff is very helpful, and you get to see what youre buying, a big advantage over online buying in the Homebrew world. They also pour samples of beers, which helps.

Employees extremely knowledgeable and friendly. The beer making class was great!

Great help whenever Ive gone in to get things.

Amazing choice if everything beery, knowledgeable staff, definitely recommended for homebrewers

Great spot for homebrew supplies you cam buy anything by the oz

My favorite place for Homebrew supplies!

Friendly knowledgeable staff willing to help you with any questions.

Awesome selection and brewing classes!

5 years and even with staff overhaul, still an awesome homebrew shop with helpful staff.

They have all the tools to make your own brew and garden.