Just purchased a new Q50 here this past Saturday and I can’t describe how happy I am that I visited this dealership! I was greeted by Ryan who assisted me throughout the entire process. He was very attentive with my wants and needs. On top of being very knowledgeable with the vehicle he was also very nice that this process felt like a walk through the park. If you need a car go see Ryan!

I am really happy to be a customer of Bergman Infinity. Brian Dickey the Service Lane Manager has provided me with consistent high quality customer service. He is the most professional and honest worker who helps customers resolve their problems. I was super stressed and he helped resolve the issues with my vehicle. He is the best. If I could give ten stars I would.

They have been so helpful! I would recommend to any one getting a car that they go here and ask for Cesar! He will make sure you leave the dealership in the car of your dreams! He is such a wonderful and kind salesman and he will take care of you. I would definitely recommend to friends and family!

Although i ended up not buying a vehicle because of my bad credit, the experience was still very great. The young man helping me, Cesar, went above and beyond to try and help me walk out with a car and I appreciate his effort. Along with the sincere sense of appreciation that i got from the staff i must also acknowledge how welcomed the staff makes you feel once you are inside the establishment. I look forward to returning here when i am ready and next time i will not be walking out without a new car !

I will firstly & strongly recommend Berman INFINITI. Great sales team by all means. Questions clearly answered, detailed & informative. I cannot express how understanding & patient our sales person Jesus Aguilar was with us. Very happy with our purchase & of course, very much appreciated.

Visited a couple of dealerships before coming to Berman Infiniti, was very pleased with the way I was treated and I actually felt appreciated here unlike others where they don’t care about you and just pressure you to leave out with something. I would like to give credit to Cesar, who is an absolute great person and very respectful young man. I recommend all my friends and family to check this place out if ever need a new vehicle. Thank you guys for the amazing experience.

Lovely experience… They are great, all the sales team starting with Jesus (salesman) Chuck and Adelita (managers) are awesome. They take the time to answer every question, and also find out what was the perfect vehicle for me. I’m 100% I will be back with my mom who is looking for a vehicle. THANK YOU GUYS 👍

I came in looking for a nice and reliable vehicle and I left very satisfied. Everyone was very welcoming and helped. Jesus was my salesperson, and he made me feel comfortable and confident buying my new car.

The absolute best car buying experience I’ve had so far! You actually feel appreciate from the time you walk in the doors to buy a car and also once you’re back to service your vehicle. I’ve had my Qx50 for 6 months now and I cannot recommend this vehicle and location enough! Phoung the salesman was amazing! Very professional and kind while providing all the necessary information for me to make a decision. Keep up the great work guys ! I will be back with my brother to trade in his G37 during spring !

The overall dealership and staff were very friendly. I had a lot of questions about the new car I wanted to buy and Nathan was extremely helpful answering all my questions and picking out the right car for me. I would recommend buying your car here.

The team at Berman Infiniti Chicago dealership is incredibly efficient and professional yet friendly and understanding all the way! Definitely have full confidence in trusting them with your future car purchases and services. Keep up the good work!

I can’t recommend this dealership enough! From service all the way to sales. This establishment is always friendly and professional yet very efficient. The sales representative Phoung was very knowledgeable throughout the whole process in helping me find the perfect vehicle. Jonathan in finance got me in and out with all my paperwork as well. If you are looking to service or buy a car you should definitely visit Infiniti of Chicago! Thank you guys, keep up the great work!

I had a great experience at Berman Infiniti. They contacted me 5 min after i sent my information. Jesus was very patient with me and my family. He showed me different options and he stayed with us from the beginning to the end. You wont be disappointed.

Getting my vehicle serviced here is never a disappointment! Brian and the rest of the team always get me in and out very quickly and efficiently! I highly recommend to get your Infiniti serviced at this location!

Great experience with the staff and management! They really go above and beyond and the dealership is so clean and accommodating. Highly recommended buying a infiniti here.

Seriously cant say enough good things about this dealership. First off Nathan helped me fine the exact car I wanted for my family and I. He listened to my needs and I never once felt rush. I had many questions and felt he was very patient with me. Definitely recommending friends and family to get their next car here. Thanks Nathan!

If you want great service this is the place to be!! Honesty and integrity is very important to this dealership! Couldn’t recommend it more!

Superb costumer service, was helped out by a nice woman named Xochitl. Would recommend coming here for your car service needs. Be it, general car service, or purchasing/leasing a vehicle. I got a better price here than I did at any of the locally owned garages around where I lived for what I needed done, and was graciously helped when looking at new vehicles. No pressure environment.

For this being my first experience at a dealership, I was pleasantly surprised. The sales team were all very helpful and made me feel comfortable asking as many questions as I wanted. Overall they were very professional and extremely patient. Would recommend to others if theyre in the market for an Infiniti or looking to know more about them.

I had a really good experience buying my vehicle from this dealership. I highly recommend this dealership and Jesus Aguilar (salesperson) if you are looking for a great deal and great vehicles.

Huge shoutout to the sales team at Berman Infiniti, especially Cesar! Cesar was extremely attentive, thorough & knowledgeable along with the rest of the team. Would definitely recommend them if you’re looking for a easy going purchase!

I had a really good experience purchasing my Infiniti Q50 from Jesus Aguilar and Berman Infiniti. The whole process was smooth and pleasant. Jesus goes above and beyond for the customers and he always provided white glove service. THANKS BRO 👍

Purchased my Maxima here was given a deal I couldn’t refuse,car salesmen Jesus was courteous professional and took really good care of me

I was looking forward to make my first new car purchase and Ceasar did not disappoint. Ceasar was very knowledgeable, Made the purchase go smoothly and efficient. He provided me excellent customer service throughout my whole Buying experience.I would 100 percent recommend this dealership and Ceasar to all my friends and family ! Thank you so much !

This location has the best customer service. I needed my side view mirror fixed and was told I would have to bring my car in the next day . Brian tried his best to have it done that day so I could picked my daughter up for school! Thank you so much Brian I really appreciate your service!!!

The young man that helped me was Edgar Carrillo he was nice and polite. I was looking around for cars and had alot of questions and Edgar came up and asked if I need any help so I said yes and asked all of my questions out to him he didnt seem annoyed answering my questions and explaining to me also. Great sales men!!!

I went to this dealership looking for a car for my son. Got a lot of help, and they kept exchanging emails/texts with me until I had all my questions answered and made a decision. I definitely recommend it.

I bought my q50 from INFINITI Chicago, and LOVE IT. Wouldnt go anyplace else! The buying process was easy and hassle free. Thanks again.

Always a great experience at Berman Infiniti! The dealership is brand new and beautiful, and the staff members are incredibly helpful. The guys in the Service Department are also very knowledgeable, 10/10 recommend!

Recently purchased a new car here. The staff was very friendly and informative. They helped me pick out a new car and I am loving it. Would purchase a car here again.

I bought my Q50 from this dealership, great customer service… excellent finance options and great sales team. Ask for Jesus when you want your next Infiniti. 👍🏻

Great customer service. The staff there is very friendly and helpful. I definitely recommend coming here to buy a car

This was the best car buying experience I have ever have had. Experience, educated and really car about putting you in the auto you want. I wouldn’t buy a car from anyone else.

Had a wonderful experience shopping around for a car here. Thank you for taking the time to help me with my inquiries.

Cannot say enough good things about Berman Infiniti Chicago. From the initial phone conversation, to driving off the lot in my new car. Service was second to none. If you are in the market for a new Infiniti, or even a used car, definitely give Berman a call!

I was in dire need of a positive battery terminal for my 2011 FX35. I had called around all day to find one. Online I found one for $10, in Orland I found one for $20 but they are the worst. Clarendon Hills has a problem with getting you the right parts so this was my cheapest and most reliable option. I spoke the Brandon over the phone, very nice guy. He answered all of my questions and put the part to the side for me. Based on my interaction with him and his great interpersonal skills I’d be willing to purchase a car from this dealership. Job well done Brandon that guy deserves a raise.

When I took my vehicle for service I had an excellent experience. I had no problems and everything was explained to me well.

I had a great experience while car searching at Berman Infiniti. The sales associate was very knowledgeable about the car I was looking for and took the time to help me out.

Definitely a great shopping experience with Berman. i couldn’t be happier with my purchase, i definitely recommend buying a car from there to get a great deal and great customer service.

Berman Infiniti is extremely professional. Had a service done to my car and was extremely pleased with the quality of workmanship, will absolutely come again.

Great service! Friendly and enthusiastic staff!

$1600 spent on service in a month and then I’m told they have finally figured out the problem for another 1k. Incompetence at best. I would never trust them with my vehicle again.

Highly suggest. I wouldn’t go anyplace else. A++

Multiple purchases, and wouldn’t go anyplace else. Love my qx50!

Phuong is the best salesman I have ever encountered. Would recommend him to anyone. I love how they are helpful but not pushy like other places. This place is great!

I bought my vehicle from this dealership... great service, excellent products and cars.

3/30/2021 We had to pleasure to buy a great car from Berman Infiniti 2018 Q50 immaculate condition exceptional price no haggle sales tactic straight forward period. Overall, the experience was exceptional because our sales professional Ryan Clarke has to be one of the best in the industry very personable knowledgeable professional and just a great person in general. This won’t be our last car at Berman definitely a great start as first time customer and experience. Thanks Ryan keep up your great work hope to see you soon.

The worst!! The customer service is absolutely horrible. We tried to turn in our lease early because we were going to be on a trip when it was due. We called for over 2 weeks trying to make arrangements. The dealership said we had to have an inspection first. What?? Ive been leasing cars for nearly 2 decades and never has a company told me I had to make arrangements to get an inspection done prior to turning in the lease. The dealership refused to accept my lease without this AIM inspection but the first available day for the inspection from their mandatory company was after our lease return date. The dealership refused to work with us at all and just said, you have to call Infiniti. . . Call Infiniti? Then who are you??? Outrageous. Absolutely no customer service. If I could give them 0 stars, I absolutely would. On top of that, the manager had the nerve to say, were trying to leave early. Is this really how you all treat customers? Never again will I purchase or lease an Infiniti. The worst experience I have ever had with a car company. (And this doesnt even include all of the problems that we had with the actual car throughout our lease.) I would NEVER recommend this dealership or the car company.

My salesman Matt was awesome. Very straightforward and helpful.

Very friendly staff and wonderful service.

Visited Infinity with my son looking for a car. The sales associates were very friendly and helped us with our questions. Thank you.

Berman Infiniti of Chicago has earned a big YES in substantial part due to the extraordinary professionalism, candor, and skill of its exceptional Sales Manager Jake Grossinger. Please accept my compliments for your wisdom in securing Mr. Grossinger in his leadership position because his personal efforts are the sole reason my wife and I remained Infiniti customers and transitioned our business to Berman Infiniti of Chicago for the acquisition of our new 2021 QX50 Sensory AWD on June 29, 2021.I additionally had the pleasure of working with one of your newest employees, Madeline Ascherl. Most certainly, Jake Grossinger is an outstanding mentor for the very capable Madeline Ascherl. She is enthusiastic, has great customer service skills, a growing product knowledge, a great work ethic, and I am confident that she will continue to be a fine representative of your dealership.Congratulations, too, on your beautiful new facility. It truly makes a difference to your prospective and now current customer base that they are comfortable and feel special when they visit the dealership. Beyond that, the Infiniti brand is deserving of a high quality facility such as yours. Jake Grossinger and Madeline Ascherl are excellent fits for the luxury brand, customer-focused image that Berman Infiniti of Chicago is striving to communicate.

I have to say, my experience with Berman Infiniti of Chicago was very pleasant. No pressure but a knowledgeable team that aimed to please.They went above and beyond to accommodate me. For that I give them a big 👍🏻! It didn’t hurt that they offered more for my trade than the other guys either.

A special shout-out to Brian in the service center. I’ve been a satisfied Berman Infiniti customer since purchasing our QX50 a couple years ago. With the recent move to the new and improved Kedzie St location, it’s been a pleasure working with Brian and his team. Brian epitomizes customer service. I’m confident that we’ll remain in the Berman family for years to come; it’s comforting to know that they take pride in hiring knowledgeable and trustworthy team members.

BEWARE OF CAR SERVICE DEPT. It was our own fault, left sunglasses in there but we’ve taken the car to get serviced before in non official dealerships and it was never an issue.Took it in for maintenance spending over $2k only to get it back with the sunglasses stolen. Also had to put the car mats back myself afterwards because they just left it all hanging in the trunk.Contacted manager Mark Yalda and he didn’t care. Emailed me and said he’d call but didn’t and said they use a 3rd party anyways so can’t be responsible, not taking any accountability whatsoever so just know you’re not getting serviced by actual Infiniti or Berman people. Not sure what else they’re using 3rd party for but if this is their response to everything, I guess they are not responsible for much.The only reason for 2 stars is because our rep was very thorough for the maintenance process, before we found out there was a stolen item and he helped with putting the mats back in place after seeing it was thrown all over the trunk.

Great service and friendly staff.

Phuong made the process easy and simple, just purchased a new vehicle. He was extremely helpful, nice and straight to the point. The experience of riding this new infinity is definitely a big thanks to him. Highly recommend him as a sales person.

Very nice and helpful staff! 10/10 would recommend to anyone looking to buy a car

Brian Dickey was incredibly helpful, detailed, and knowledgeable. Would recommend to anyone and would visit again.

Staff are usually friendly, but service department usually is delayed or uninformed. I recently scheduled a basic oil change for Saturday at 2:30pm, while heading to the dealership from the Southside I placed a call to confirm that they would be able to service my car as I was running 10 mins late. I was told it would be fine and that they would be ready for me when I made it. On arrival the staff member began to check me in and as I grabbed my belongings. As he returned to the counter he was informed that they would not be able to service my car. When I asked why thinkn it was because of my tardiness, he explained that the 2:30 appointment was too late to have changed my oil in the 1st place. After leaving very frustrated because of my wasted time, I called to speak to the service manager whom I was told would call me back after dealing with guest. A day has passed and I have yet to hear from him. My 3 issues are 1. If they were unable to service my car at 2:30 the appointment shouldve never been made. 2. When I called to confirm if they wouldve told me about the situation i wouldve turned around. 3. I understand that calls are sometimes returned during working hours the following day, but I was reassured he would call after the guest he was dealing with. I gave them 2⭐s because theyre friendly, but they dont ever seem to have it together(confusion has happened before).

The Manager on duty Mark Yalda on my date of service was very rude. The things he was shouting and saying to clients is unacceptable I don’t know why they would have somebody representing Infiniti like this. Why would anyone want to be in that type of environment. Glad service advisor Alejandro Quiroz helped, he had proper adequate.

I was looking to make my first new car purchase and I made a request to look at the new 2022 QX55. This model is limited and I had seen pictures of it last year. I was able to make an appointment immediately; Ryan Clarke was simply amazing; I can’t even believe the unbelievably great customer service I received. I had a lot of questions and he answered all of them and made this purchase so comfortable for me. While experiencing a personal incident, I received amazing service and support from the team which includes Jake Grossinger, Tony, and the manager, Adelita, who was extremely sweet. I would recommend Berman Infiniti to EVERYONE as I truly feel like I was viewed as more than just a customer but family. Amazing amazing amazing customer service.

Extremely disappointed. Went in today to buy a brand new QX 60 that was offered online. I called ahead to double check the price and availability of the 0% interest promotion and was assured that this offer stood. After arriving I was told in order to get the 0% interest rate, I have to pay an extra $7k for the vehicle! How on earth can a good customer with a great down-payment and credit score be made to pay more because of their creditworthiness? False advertising is bad business! Deceptive practices are even worse! My time was wasted because you didnt stand by your ad and/or word and I intend on telling everyone I know to stay clear of your business.

I had to update my review from 4 stars to 1 star. My experiences at Berman INFINITI of Chicago have gone down the sewer after Kelly left the service department. I have had a manager hang up on me on purpose. At a CAR dealership, there seems to be a shortage of loaners. This is not what a customer would expect at a luxury dealership.

Bought a certified Pre owned 2017 qx60 vehicle here 6 months ago and it has been in the shop for 25% of the time I have had it. I have had to bring it back multiple times for the same issues and every time it’s like pulling teeth to get results. A two days service job turns into 11 days. I don’t feel like I am told the truth when it is in The shop about the work being done and that their certified technicians are terrible at their jobs. I don’t think it went through the 168 point inspection at all but instead they just flip vehicles as they are traded in. I found multiple issues that should have been taken care of listed on the CPO checklist that were not done prior to sale. I will be opening a case with the BBB against them under false advertisement. Do not trust their CPO certification or their staff.

After talking with Mark over my prior issue, we came to an agreement with some of the issues and concerns that were mention about the vehicle, they will be handled by there service people. I am feeling a little better about the situation and is now given them another opportunity to fix our relationship moving forward. I rated them 3 stars until my next appointment to see how well they handle my next visit which should be by next week or weekend.

I had to take my infinity G25 in to have it looked at after a hard storm. Dwayne was such of great help during this time. I was unable to keep my car due to the amount of damage 😢. Today things changed as I was helped by Doug in sales with making my purchase of my 2017 Q50. Great experience love how helpful and attentive Doug was with helping me find the perfect vehicle with the perfect price. Huge thanks to Chloe for walking me through all the paperwork and just being honest in answering all my question. I most definitely will be recommending friends and family to come here to make a purchase. Keep true to your great customer service it really brightens up anyone’s day. Thanks again to the great staff at Bergman Infinity Chicago!

I’ve had a great experience every time I’ve been here. They go above and beyond to make things simple and convenient, communicate well, and do great work. Kelly is the best, always! And Pete did an amazing job making yellow paint that found its way onto my car disappear. They are great people and do a great job!

This dealer is very deceptive in their online pricing. I offered full price in cash for a car and they asked for an additional $1,000. They offer an option of CASH or FINANCING. They claim financing has a $1,000 discount but since I did not select that option, how can they ask me for another $1,000 in addition to the cash price I already submitted to pay in full????The ownership of Infiniti, owner of the dealership, and the sales manager all reached out to me. They did offer to accept the price without any additions and requested my feedback to improve the situation for future buyers. I have been an Infiniti owner for 10 years, they have restored my faith in the company/business. I will watch to see if the corrections are made with sales via their website.

My experience with Bermans sales manager and salesman Phuong Nguyen was top notch! I never felt pressured to purchase/lease a vehicle and Phuong was on top of everything in terms of answering my questions, finding options to fit our budges and trying to make things as easy as possible during these uneasy times - he even drove a test vehicle to our home since my husbands work schedule made it hard for him to visit the dealership. From start to finish it was a smooth and stress free experience and we are very happy with the vehicle we decided on!

Recently, I went to Berman Infiniti of Chicago to get a diagnostic check on my 2009 G37. While waiting, I was looking at the 2021 Q60 with a sales representative, Julia, who had approached me to offer her expertise. Once I learned that repairing my car was not cost effective, service center staff referred me to Julia to inquire about my options for purchasing a new vehicle. Funny enough, Julia had already approached me before. Julia made my car buying experience smooth and presented my options in a no-nonsense way. She consulted with her colleagues during our negotiations and presented me with an offer I could not refuse. I came in to Berman Infiniti of Chicago with a rust bucket of a car and left with a brand new Q60 (the one with the red seats aaaayyyyyyyyyy). Not only was Julia professional, knowledgeable, and responsive, she made the whole car buying experience so easy and simple. After negotiations, I was referred to Chloe, yet another knowledgeable and “no-nonsense” representative, who presented additional coverage options. My Berman Infiniti of Chicago experience was a 10/10. I have bought a few cars before, but those experiences do not compare with the impeccable customer service experience I had here. If you are in the market to buy a new car, look no further, go to Berman Infiniti of Chicago, they know what they’re doing.

I am happy with the price and love the qx60 i purchased! I always hear no haggle but there is always negotiating just to get a fair price. We all know this can take take hours and is very frustrating! I wish it was easier but its not. You always leave wandering if you could have gotten a better deal. I spent hours at the dealership and finally purchased a vehicle. I felt good about the transaction but no one really seemed to care or give a congratulatory on the purchase ( maybe i am spoiled from buying a new car at chevy, crysler and Mazda dealer). It could have been due to it being late on Saturday but i felt very rushed and not a priority. I even had to ask about mats being placed in the vehicle which i would expect at a high end dealership. Over all happy with purchase, service was average. We will see about the next 5 years.

Super friendly!

Nice clean spacious and quiet

I have never in my life purchased a car with such ease. Howard Ruiz, thank you so much. He is an exceptional salesman! He’s knowledgeable! Such a gentleman! Howard Ruiz went above and beyond! For that reason I referred both my daughter and my brother to purchase their cars from him. No haggling, no hustling. Nothing but ease!If you are ready to purchase a car, please see Howard.

I am very pleased with the service I received from Berman Infinity Service Center this month 01/2020. My truck needed a couple of things serviced and it was going to take a little longer than anticipated, so they provided me with a loaner vehicle. Everyone there was very welcoming and Kelly the gentleman who took care of me was very professional, helpful and knowledgeable. I definitely recommend this service center to all my family, friends and colleagues.

I don’t know how they removed my post but they did. I initially stated that their service technicians charged me several hundreds of dollars and charged my service contracts also for a noise that was never corrected and was never properly diagnosed. Hundreds of dollars later and the noise I initially went for was never fixed. I have to say that this place is not a reliable place to fix your car they left me out hundreds of dollars and refused to fix my problem I’m done with them I advise you to do the same stay away

Berman INFINITI did an amazing job with my car. Steve the General Manager made sure everything was perfect. Steve would come check on me consistently, providing me updates during my wait time. The technician was very thorough when explaining what he will be doing. Ive never been treated so well at any dealership compared to Berman Infiniti. Service was excellent. I would recommend going to this specific location or the Nile location for any service needs. Will definitely be returning for all future services and parts. Thank you for everything.

I purchased a used Mazda Tribute from Berman Infiniti approximately 1 year ago. Low miles, good price, “perceived clean history” and vehicle ran pretty good. I had no major unexpected issues during that 1st year. The time came for me to renew my yearly vehicle registration and the State of Illinois never sent my renewal postcard. I went to the Illinois Secretary of State to remedy the issue and to my surprise they had no record of the vehicle being registered at all. I found out the vehicle was unable to be because it had a “salvage title”. The dealer never disclosed this information to me and the car fax made no mention of it. I wasn’t aware of any title issues until an entire year after the purchase. I had to have the car inspected by state inspectors just to drive the car legally but the car has absolutely zero value since it has a junk title. The dealership has provided absolutely no help since being made aware. I own shoes that are worth more than this car. This is auto fraud and I am currently in the process of obtaining an attorney.

My husband and I were recently looking to purchase a used car with low mileage. We found something we loved and it wasnt currently available at the store. However, after explaining what we were looking for, Tony Saldana, Doug Belgio, and Luis Guzman found us the exact car we were looking for, with even lower miles than we hoped for. This purchase could not have been any easier, or stress free. In a time of panic around the world, our car buying experience was exquisite. When we went in to purchase the car, the paperwork was ready to go, the car was already washed and sanitized with the keys ready for us. The process was extremely quick, and we look forward to continuing to purchase our cars from here in the future. We are very thankful for the hard work and effort that Tony, Doug and Luis put in to get us our wonderful Nissan Rogue.

Theresa is the absolute best!! She was so knowledgeable about my car and she is the first person to actually explain to me what is happening inside of my car. She popped my hood and explained to me what needed to be fixed, why it needed to be fixed and what difference it made to the car. Thanks to her, I knew exactly what was being done and why. This is the only place where I bring my car and I trust that every time I come here, I’m getting honest feedback and work done.

Dawayne was so friendly, patient, and helpful. He was easy to talk to and very accommodating. He went out of his way to help me with an issue I had. The service was great and quick. The turn around time on my service was outstanding. I was pleased with my results.

I worked with Ken on getting in a Q50 lease. After I left, I decided I wasn’t happy with the car I received so Ken, Luis and Steve worked together to get me in a different car. They were able to get me in a different car less than 12 hours after I got the first car. I’m much more happy with the Q50 they got me in this second time around. Overall great experience. I will be a returning customer.

Not sure yet. Brakes were evidently needing of repair, so no problem there. Problem also with exhaust system. Supposedly fixed, but car still making noise upon acceleration that it wasn’t making before problem. So kind of incomplete on the review.

I have received excellent service and the professionalism is impeccable. When I ha e my car serviced, Kelly has such a pleasant disposition. He’s always helpful, and courteous while advising me on my car needs! Kudos!!!

I’ve only had two encounters with the service center so far, but both have been great. There’s a clean and comfortable lounge which makes it easy to get work done while you wait. The people there are also great. They’re attentive, always ready to provide an update on the status of your vehicle, and friendly. They seem truly vested in making sure you have a good experience.

The Berman’s team is always welcoming and kind, however over the past 2 yrs I have now experienced my third major issue which has coincidentally happened with in 24 hours of having my oil changed. This time was the most inconvenient as immediately after the oil change the car was taken on a road trip, which ended abruptly as the car experienced an issue half way to Denver. Again, I am not sure if it is coincidence or something more.

Purchased used car there a while ago but kept forgetting to write a review. Typical old school hidden fees and extras tactics when it came to finalize the purchase, came from different state attracted by a fair price. Was told that car is in great condition no scratches at all, NON. Of course not true. I dont have time to go about all the details but simply DO NOT recommend!

Service was fantastic. Theresa went above and beyond in helping us through a difficult situation involving 3rd party insurance. Her efforts in expediting the process, providing expert guidance and doing everything she could to limit costs and make the experience as painless as possible was very appreciated. She was diligent in providing consistent updates and very generous in making sure our experience was painless (3 loaner cars in a month+ process!). I have nothing but great things to say about Theresa and the service at Berman, keep up the great work!

Roller coaster ride to earn this 5 star review. I was actually pretty set on buying a newer q50 till I saw how well maintained the g37 was at this location. Initially felt like a star with their treatment which then took a dive after a few goof ups. However what deserves 5 star is they rectified all those and gave me the service I paid a premium for. Thank you for the great service and car.

Jimmy was incredibly helpful. He prides himself on customer service. He was also very entertaining. Ultimately, we ended up with the best car for our family. He is a very compassionate & helpful car sales man, now that’s something you cannot say often! Two thumbs up

Great job Phuong and Toni. All the best from very satisfied customers..Divna and Dragan

My service person Kelly is always available to answer any questions, explain all repairs, and assist me in making important decisions when it comes to my car. My experience is always great. The people are polite and always check in on you making sure you’re okay.

Great customer service from Kelly who made my service experience better than average. He kept me informed and explained the work that needed to be done. And, an Uber was provided so I could make it to work in the Loop on time, as well as back to the service facility after work.

Ive only been here a couple of times for service but couldnt be more impressed. Brian and the other staff were friendly and professional. Thank you!

The location was great! Downtown traffic in your new or used car! The people at Berman went above and beyond with the service they gave me! I recommend this dealer to anyone looking to buy a new/used car. But espically Lauren she went above and beyond to make sure I was satisfied with my purchase. And I absolutely was she made the car buying fast easy and effortless. Lauren is by far the best at Berman :)

Great experience got my oil changed, clean facility fast service and friendly people. Complimentary car wash was also a plus.. I’ll definitely recommend them for fast & great service!

Service agent upcharged me for a synthetic oil I didnt ask for and never previously requested. Thankfully I noticed the discrepancy on my bill before I left. The service manager (not the agent) was apologetic and promptly issued a refund, which is why this a two star review and not a one star review. I have several upcoming service items but I wont be going there. Please be careful if you are a current service customer.

I had a great experience here. The staff was really nice and didnt push me into making a decision like the other dealers that I went to. I love that they didnt overwhelm me with the different choices. The process was quick and easy, and I didnt have to sit there for hours and hours. Very true to their word and honest which was a big plus considering the last place that I went to didnt mention all flaws in the cars I was looking at. Love the complimentary valet parking! Especially in Downtown Chicago! Certainly happy with the service.

Berman Infiniti of Chicago on North Hooker St is my preferred dealership ever since I moved to Chicago city. The services they provide are awesome. My car always comes out well inspected and sparkling clean inside and out. Kelley Smith takes care of my questions and concerns with expertise.In a nutshell, I’d say: So far, so good!!! KudosFrom Emmanuel.