Bob is awesome. He helped us find what we needed, but wasnt pushy about purchasing. He was understanding when we said we wanted to shop around, even promised price matching.We came back with a cheaper price for what we thought was the same model. We were wrong, but Bob still gave us a discount. He was kind and helpful.We know where were going when we need another mattress!

I cannot say enough positive things about my experience at this Mattress Firm in Wicker Park. Stan helped me and was not only incredibly patient but was very knowledgeable. I felt like he was listening to what I was looking for and also helping me make an educated purchase. This was a no BS kinda store & I felt like he had my best interest in mind. The other employee, Bob, was a great help and the two of them together just made this an overall great experience. Top it off with great personalities and this visit was a 10/10. I will be recommending this location to anyone I know looking for a mattress.

Bob Johnson was a great help in finding the perfect mattress for us. We were even able to secure delivery within the week to align with our new bed frame delivery. Great experience.

I visited the wicker park store, and worked with Bob. Bob made my shopping experience so easy and fun! I was very nervous to go in to the store, not knowing a ton, and he made me feel so comfortable! He made the entire process quick and easy. He knows so much about all of their beds, and helped me find the right fit for all of my concerns (and there are a lot!). I highly recommend working with Bob for your needs. I am so thrilled with my new purchase. Thank you Bob for giving me the best service and guiding me to the right choice!

If youre looking for a new mattress, then Bob is your guy! He was very attentive to my needs and made sure that I wasnt just settling when it came to selecting the perfect mattress. He was so amazing when it came to staying within my budget and went the extra mile with finding me the best deal until I was satisfied! I would definitely recommend Bob to anyone who is interested in finding a great mattress for an even better price! 10/10 customer satisfaction and experience at this store!

We needed to unexpectedly buy a new mattress after our pup tore ours up, and Carolyn made the process easier than we could have imagined. We walked into the store, shared what we were looking for, and she had us set up with exactly what we wanted for less than what we were planning to spend and ready to be delivered next-day in just 20 minutes. She even found an extra discount for the delivery and removal of our existing mattress. It was so refreshing to work with someone who wasn’t trying to up-sell us - Carolyn helped us walk away with exactly what we wanted, and an extra treat for our dog no less! Truly couldn’t recommend Mattress Firm and Carolyn more!

Stanley was great in pulling out the options that were in my price range. He was very knowledgable in all the products and was able to answer my questions in detail. This is the second Mattress Firm purchase I make, very happy with the Sleepys Curve 12 Plush Memory Foam Mattress!

Great experience picking out a mattress! Gave them my price range and the awesome salesman showed me the options they had in stock so I wouldnt have to wait to get the mattress. Highly recommend shopping there for your next mattress!

Both Bob and Stan were extremely helpful throughout the entire process. They let us know all the different options without being pushy and in the end we were very happy shopping here!

This place is the best in Chicago! Karolyn is awesome and very knowledgeable about all products! Bob is great and professional as well! Thanks to the team my Wife and I were able to get a great deal! I honestly went in there not knowing that there are so many beds to choose from. I can guarantee that they will lead you in the right direction with their expertise! You’re acknowledged from the moment you step foot into the building! Friendly and professional at its best! Thank you so much for having such wonderful staff at this location! Mattress Firm…you guys rock!!! I recommend this place to everyone in the great city of Chicago!

Bob was fantastic. He was super knowledgeable and helpful. I will now only recommend others to Bob at this Mattress Firm location. He wasn’t an over seller and really listened to my needs and made appropriate recommendations. He was super generous with offering as many deals as possible. Bob is the man! 10/10! Do not go to anyone else when looking to make a mattress purchase!

Knowledgeable, personable associates. very helpful and gave as much time as needed to find the best mattress.

Robert was fantastic! He was very knowledgeable and helpful. He really took his time to make sure I was a happy customer. I had a great experience.

I came in trying to test some mattresses I saw online and Im glad I did! Nothing like being in the store and testing them out. Bob was great and pointed me to the perfect mattress and I feel like I got a phenomenal deal

Stan the salesman was so incredibly helpful and knowledgeable about all the mattresses and lifts. We did not feel pressured to buy a mattress one bit. We had a wonderful experience and were very happy with our service!

I called ahead about a mattress. They had it but i needed it to fit into my car. The Associate, Robert i believe, said to come in. We went in. He was excellent help. Had my husband try a more expensive mattress but it fit into my car. He gave me a great deal and made my day and actually, my life easier. Not often that happens these days. Ill go back there for my next mattress!

After hours of searching online for a mattress I was in an out of here with a cheaper price and better mattress than what I could have gotten online in about 15 minutes. Salesman was super helpful. Go here!

Pedro and Gustavo were the most amazing delivery team and went above and beyond to help me out! 100% recommend if in Chicago area!

Went in to the store today and worked with Bob and Stan. Both were professional, accommodating, patient, and made buying a mattress fun. We were not looking forward to it, nor the price but they helped us understand that free financing was an option and discuss other options to make it more affordable. We are so excited to receive our mattress in 3 days from now. Thanks Bob and Stan!

Initially, things were great. I brought a basic low end mattress, I was not satisfied, I traded up. The premium, best seller was defective. I went in with pictures, the transaction needed to be approved by a manager. The next day I went in, and could not complete the transaction. The third time was successful. I was told my initial delivery would not be changed. But it was. What I do not understand is that the defective mattress is counted towards the 120 night period. Also while in the store on the first evening to show pictures of the defective mattress. I noticed a beautiful couple being offered discounts for various reasons, and I thought about the blanat inequality that is happening everyday everywhere. While the salesperson was a young beautiful AA. I too am AA. I did not receive the quality of service. 3 visits, and I am told to inspect the mattress upon delivery. What happens to product reliability, at 70 years of age, it really impossible upon arrival for me test every inch of the product. I am not a 1st time customer, but I wonder about future referrals.

Caroline at the location in Wicker Park-Chicago was very friendly and knowledgeable. I told her my budget and preferences and she did her best to accommodate with a bed on sale! She showed me the difference in bed boxes/bunkies and helped me get free delivery. Very pleased

Karolyn was very helpful and friendly when we needed something at the last minute. She explained the product, discounted for us, contracted me back when she said she would, and set us up for same day pickup without any issues! I had contacted 4 other businesses without any success at all. Hard to find this type of customer service these days.

I showed up at 7:55pm right before closing looking for a quick solution to a bed frame since my sons bed frame had recently broke. The lady closing down the shop was kind and treated me as if she still had hours to be there. (No rushing) I will go back if I need anything related to mattresses. 👍🏻

Awesome shopping experience!! Bob and Stan were very helpful and gave us a great deal. My room mate and I had never purchased mattresses before, and the staff made the process very easy for us. We got super comfortable and affordable beds delivered to our apartment quickly!

Bob was incredible and helped us find what we needed within our budget really quickly. Super happy with what we picked.

This Mattress Firm is awesome. We have gone here since we lived in the area and have purchased three from them. The staff is super accommodating, and were very fun with the kids while we visited. Basically, we got a great deal, a good product and had fun, what more could one want?

Bob was great! He was knowledgeable, and didn’t over sell me. I’m very happy with my purchase.

Bob was great! Called to keep me up to date w delivery and arranged it around my work schedule! Also got me a good deal to match a price I found elsewhere! Thank you!!

Bob was incredibly friendly and welcoming to the store. Gave an excellent overview of mattresses for my budget and came home with the perfect mattress for me and my partner. Also free delivery and setup!

Bucktown Mattress Firm is awesome. I visited 4 mattress stores over Presidents Day weekend, and Bob and Sharon in this store took the time to figure out what my very indecisive self wanted and then made sure I got the best deal by searching for a mattress (Purple 2) in their outlet warehouse. Bob was communicative with me through delivery. Mattress salesmen have a bad stigma, but Bob knows his stuff, hes not pushy, and hes super accommodating. Ill need a twin bed soon, and will be back to give them my business before any other store.

Rob was a great sales associate! He was friendly, informative, and helped me find what I wanted both comfort and price wise.

Sharon was wonderful in helping me find just the right mattress!! She was very knowledgeable about all of the options and knew exactly which ones I should try. She was very kind and gave me the best price possible for my choice. Highly recommend this location!

I went in to get a twin and full mattress for our kids bunk beds. Stan helped to show me the options and differences very quickly. It was a very easy purchase. Stan was very professional and friendly.

If youre getting a mattress, GO HERE. Karolyn and Bob were incredibly accommodating, friendly and provided a great price for a mattress. Highly recommend to anyone looking for a mattress.

I landed in Chicago at 5pm, signed lease at 6pm and needed a mattress ASAP. I called asking around and Stan answered my call! Stated they had 1 mattress in a box! I headed over immediately grabbed my mattress and even sheets and a pillow all before 8pm! Thank you Stan for your exceptional service!

Stan is the best! Came in, answered a few questions about how I sleep, gave a price range; and boom had a mattress chosen within 10 minutes. No complaints here.

My experience at Mattress Firm couldn’t have been better! Karolyn was so helpful and found me a great mattress well within my budget. Thank you!

The associate who helped me was very observant, attentive and found every available discount/offer available to me. She was extremely knowledgeable and made the entire experience seamless. Recommend!

Great service with largest stock around. Stan & Bob were very helpful!

Bob really helped us out and was very good at getting us to the perfect fit.

We had a great experience purchasing a new mattress today. Sharon was very knowledgable and eager to please. She had a positive attitude and was successful in finding us the perfect mattress within our budget. We recommend Sharon & the Mattress Firm Wicker Part to anyone in the market.

Luis assisted my girlfriend and I with a simple bed frame. He was incredibly kind and the absolute expert in everything we needed to know. Our conversation led to other home upgrades we’d like to invest in soon. Customer service is truly a lost art so it feels great to know it is alive and well at the Wicker Park/Bucktown location. We will be back soon to get the bed Luis suggested. Thank you so much Luis! We had an amazing experience shopping here because of you!

Stan was awesome! Super knowledgeable. Very friendly. He also gave us tips on Chicago living in general as we just moved to town. Definitely highly recommended!!!

Was looking for a low cost mattress for a guest room. Told the salesman this and he pointed me to a low cost option that was 40% off list price and 15% lower than what I found it for online. In and out in 15 minutes. Mattress delivered for free 3 days later.Great experience!

Had a great experience at Mattress Firm- Bucktown today. We came in and were helped right away by Luis who asked us what we wanted out of a new bed and price point. He showed us only what we wanted and gave us plenty of space and time to make a decision. We found the perfect bed and received same day delivery! Thanks, Luis!

Great service from Bob he made the process very easy.

Stanley was thoroughly informative and knowledgeable about the various products. He took the time to truly assess our needs before landing on our final mattress. His honesty was truly appreciated and we are looking forward to the delivery of the mattress this week.

Sharon was awesome. She helped me and my girlfriend out with the many questions we had and found the right selection for us. The other associate that was also there was very nice too. Great location

Very friendly staff, knowledgable about products. Shout out to Stan who hooked me up with a great mattress at a great price

Had a very easy experience with Sharon! She was so helpful and asked us all the right questions. The store was very clean and she explained the precautions to take to keep us covid-free!

Go in and ask for Stan and you wont be disappointed. Personable, knowledgeable, and knew exactly what I was looking for. In and out in a half hour! Thanks Stan!

Sharon and Bob were amazing! They were knowledgeable, accommodating and super helpful. We would definitely recommend purchasing a mattress from them.

Great recommendations, great service! Thanks Bob

Darren and Anthony are amazing. We told them exactly what we wanted in a bed, we gave them our budget, and they helped us find the perfect bed.You also get your own pillow and pillow cover to walk around and try each bed so you feel safe during the process.5 stars from start to finish.

Bob was very informative and helpful when deciding what mattress my significant other and I should invest in. Highly recommend!Bob has been extremely helpful and has made sure that I as a customer, am being taken care of. Definitely reccomend coming in here for any and all things related to mattresses, pillows, etc.

What can I say ? The best sales associate would be Luis Vasquez!!! He provided the best customer service and very friendly! He made me feel confident with my purchase!!! Even though I checked out so many beds, he was very patient and understanding on what type of bed I was looking for and we made an excellent purchase!! He really is a very nice person and if I ever have questions regarding beds or even purchase another bed! I’d go to him!

I came into the store just to look around & see if they had something I liked.But the sales person (Roy) was exceptional.He knew his products and has excellent customer care. Because of that, I bought more than a mattress. I highly recommend this particular store especially if Roy is there.I cant wait to have ma products delivered.

I had such a great experience shopping for a mattress at the Mattress Firm on Milwaukee. Luis was so incredibly friendly, helpful, and patient. The process went by so quickly because Luis very thoroughly explained the differences between all of the options and directed me toward mattresses that would be best for me based on my sleeping habits. I would highly recommend this location!

Stanley is the man!! What a great salesperson. The store is spotless and super sanitized. In and out with the perfect mattress for my daughter in 15 minutes!!

Had a great experience with Stan, who was very educational for what I should look for in a mattress as well as very patient as tried them out. Ended up finding the perfect mattress and frame for me and my budget

We worked with Stanley. He was so knowledgeable and pleasant to work with - just enough salesmanship balanced with time on our own to make decisions. Sold - we bought a great bed and well go back to him for beds from now on!

I had purchased a mattress online through mattress firm that did not work at all. I went into this store and Luis was the most helpful and genuine person. He allowed me to try out several of the mattresses and found something that was perfect for me and exactly in my price range. I would recommend him and this location to anyone!

I went in knowing my budget and what i needed. Robert gave me white glove service and helped me find the best mattress for my needs! So friendly, easy, and painless. Big thanks to Robert!

Phillip Martinez was awesome I tried my pillow in person. And had it not been for his attention to detail for my needs. I would have never bought here. He listened and made sure I got the best quality pillow and I am even considering upgrading my bed because of his quality customer service. He knows his stuff and makes you feel instantly comfortable. Very relatable person and easy to talk too.

Very personal and funny. They made it a great and memorable experience!! Thank you!!

Bob was great! Very knowledgeable and went through my options clearly. Process was simple. Thanks!

Service and selection were 💯. Bob and Stanley were super helpful and patient with us, giving us time and space to try different mattress options while also sharing super helpful information. We are so excited to get our new mattresses (and pillows!)!!

The folks at the store were helpful, kind, and got me a great deal! I’d totally send my friends and family there.

Have you forgotten what customer service feels like?! Come in to this mattress firm location and talk to Luis. He is an absolute gem. Great sense of humor. He made my boyfriend and I feel comfortable and advised us to take our time. Walked us through every kind of mattress and pillow. We walked out forgetting how much we spent. Lol! Great guy...Great service!

Had a great experience. I hadnt bought a new bed in over 10 years and needed help picking out what I would like. Anthony was on point and was great helping me out.

Mattress Firm has done it again! Great products and great delivery service. I dont remember the two delivery gentlemens names, but they were prompt, quick and very pleasant. They even offered to take some old mattresses away from the house were Im living. And the customer service person I initially spoke to at the Roscoe Village location was patient and polite. This company definitely has my recommendation for great beds, customer service and delivery 😊

Huge thank you to Louis for helping my boyfriend and I find the best king bed! Made sure we stayed within our price range and gave us the best deals. Highly recommend.

Went into this store today to purchase a mattress for my new bed. Luis Vasquez helped my mom and I find a great mattress for a reasonable price. He showed us mattress within our price range and was very friendly and knowledgeable. Would definitely recommend him!

Went there with my wife yesterday and Anthony was more than helpful. We really didn’t know what we wanted and Anthony took us around and helped us narrow down our search. He gave us space for us to really lay and get a feel for the mattresses. At the end of the day we got a great mattress at a great price and we couldn’t be happier. It was delivered the next day and the movers were quick and professional. Also, with everything’s that’s going on right now, my wife and I both felt safe with the protocols that mattress firm put in place. Great experience, 5 stars.

We worked with Daren at the Wicker Park location and he was great. He worked with us patiently to find and explain exactly what we needed. The process was painless and the purchase was easy and smooth.

Had a great experience at this location, which is one of the only ones currently open in my area due to the COVID-19 pandemic. We were in a hurry to make a purchase because we had a warranty credit and didnt want to miss out on the sales, so we called and Tim was able to stay open a little late for us to come in. We were able to try all the different options we were interested in, and he was super knowledgeable, helpful, and patient. He also honored the Memorial Day sale prices (which matched the deals on Purple.com!), accepted our warranty credit with no issues, and got us set up with financing as well. Very happy and cant wait to try our new bed!

Robert was very helpful to choose the right mattress and also helped me to attach mattress to my car rooftop. Super happy with the service and the product.

Great service. Eduardo did a great job of helping us explain our needs and offering products in different price ranges to help us choose. Would definitely recommend. This is my second time buying from that store.

Carolina, the sales rep, was extremely professional, knowledgeable, and helpful.

Staff was incredibly helpful, we worked though a lot of options to find what worked for us and they were able to find lots of combinations in our budget. Luis was awesome and so patient every step of the way. Couldn’t recommend working with him more.

Had such an easy time picking out a mattress and adjustable base here with the help of the store manager Luis. He was incredibly knowledgeable and friendly. He helped me pick out the perfect mattress for me that met all of my sleep needs and within my budget.I had stopped at other stores but was so impressed with Luis that I went back and bought from him. He is honest and open about the different bed features so I was able to pick the best one for me.I had the bed, adjustable base, pillows and protector all delivered the next day and didnt need to lift a finger to set it up. The delivery guys were great and I was sleeping like a baby the same night.Best sleep I have had in years! If you need a bed, go see Luis! Thanks Luis and delivery team! You all rock!!!

Great experience. Tony was informative and helpful. Would recommend for anyone looking for top notch customer service.

Stanley was prompt and to the point and helped us find a mattress within our budget. Thanks for the great service!

Our salesman Stanley did such a great job! Would highly recommend going to Stanley to buy a mattress!

Luis was so helpful and friendly. I am incredibly indecisive, picky, and was trying to find a mattress that worked for 2 people who are a foot different in height and have opposite tastes in beds yet somehow he was able to find us something we loved and were happy to buy! Couldn’t recommend him more!

Luis was the sales associate that helped me and he made the process so easy and quick! He got right to the point and i found the best bed for a great price! Will definitely recommend to anyone looking for a new bed!

Had a really great experience. Got a purple mattress.set an appointment with Louis (I believe that’s how he spelled it), came in, got all the help I needed from him and he took the time to check and see if there were any sales on the mattress I picked.Will be recommending this location and sale associate to my friends.

Stan helped us and he was AMAZING! He got us a great price and helped us find the perfect mattress. Cannot recommend working with him highly enough.

Sharon was amazing and helped schedule everything for me. Thank you!!

I couldn’t remember the name of the gentleman that helped me and my fiancé out yesterday but it was probably the fastest and easiest transition straight to the point got exactly what we needed

Had an awesome experience at the Mattress Firm on Milwaukee Ave. this weekend! Tony was incredibly helpful and helped me find the perfect mattress for my price range. I didnt feel like he was trying to push me towards a more expensive option either, which was much appreciated!! Great selection at the store as well, there were several that I had a hard time choosing between. I would recommend this store to anyone looking to purchase a new, quality mattress! Thanks Tony!

I am so happy I shop at firm Mattress they are really Professional People who know what is the best mattress that would work for me and I am sure for any one who shop at Mattress Firm, they ask questions and will suggest what would be the best mattress and tell you why, and if you are looking for something specific they will also get it for you, they really are trying to help people out ! I will fore sure shop with the again.

Absolutely amazing. They answered questions, was very thorough, did research, and help me get the best deal within my budget. Highly recommend

As so. As my daughter and I walked in, Louis was very helpful. Even better when I told him I wasn’t looking to break the BNK for my 14 year old’s bed - he went straight to pointing out some reasonable options. Very patient with us as we tried things out and super friendly. Very hardworking and nice guy!

I was very happy and pleased with the service from Mattress Firm. Especially, Louis from the Wicker Park area. I needed help and he was ready, willing and able, plus making sure that I was happy and satisfied. This is my 3rd time buying from MF in a few years. Good deals, courteous service and quality products. I will come back again.

What a great, easy, quick buying experience! I had been looking at new mattresses for months. Within an hour Tony educated me on all the different mattress types, walked me through the showroom to the perfect mattress and I was on my way. No gimmicks that I found with their competitors. Big shout out to the Mattress Firm team. Highly recommend stopping in if youre in the market.

Sharon was super helpful and made the process quick and easy.

I recently purchased a mattress at this location and I LOVE IT! Not to mention the service from the staff was amazing! All of them were really knowledgeable of the products and very friendly but Mr. O Brian went above and beyond making sure I was taken care of. Found the mattress of my dreams!

Luis is an excellent sales person. He worked with me to find the best bang for my buck, without the pressure of a typical sales person. Highly recommend this store for the great staff. -Matt

Amazing amazing amazing!!!! Tony O. Was exceptional!Friendly from the moment you walk in. He listens to you to find the right mattress for you to make sure you go home happy. The team at this location keeps you smiling and laughing to ensure a great customer experience. Thank you Tony so so much..my back will surely thank you later! God Bless!