I had gone to Bob’s furniture store and Ashley in the same area and no one helped me. I came into this store and Candice was there and listened to what I was looking for and offered me all the selections that matched my interests. She encouraged me to check the different options and explain to me why they felt so different. I had an email coupon so that helped with the cost. I was looking for a bed frame and headboard as well but the only option I found online that I did like at the time was out of stock. Candice is a great sales person, very knowledgeable, no pressure. The checkout and credit procedure along with setting up delivery was seamless.

I visited Mattress Firm located in the Ford City Mall lot. I was greeted and serviced by Candice. Candice has impecable customer service skills. She had a pleasant smile and was very knowledgeable about the company’s products. I went to exchange a mattress and ended up with the exchange, an adjustable bed base and Purple seat cushions. I’m giving Candice 5 stars because she handled me with care. Thank you Candice and thank you Mattress Firm for hiring associates like Candice. The next time I need a mattress I will be returning to the Ford City Mattress Firm.

These folks work in excellence. It was about 10 minutes to closing time, me and my wife just moved into new home and needed a mattress asap. We called and they said dont worry were wait here for you. They honored us and took care of us. Definitely a store to shop from.

Darrell and Leonard were very professional. They assisted my husband and I with making a great purchase. We interacted with Darrell recently and returned because we appreciated the warmth and customer service that was unmatched. The ease with which he and Leonard assisted us has made us life long customers!

The manager Mimi was great to work with, and incredibly patient. She met me and my wife three months ago, and showed us the best bed for us. We werent able to purchase the bed until yesterday, but she remembered us and our order. She gave excellent customer service.

The sales agent, Mr. Leonard Clay, was so helpful, courteous, and extremely informative. I left satisfied and when I laid my head on my pillow, I slept like a baby, which I needed very much. Thank you Mr. Clay.

This is the only place I shop for mattresses. Im always satisfied with my purchase. Mimi was wonderful helping me pick out a bed for my daughter. Super polite, very knowledgeable, and extra helpful. I love when people go the extra mile to service customers. The whole team there is amazing. I 100% recommend this location.

Wow this was a great customer service experience my sleep expert Candice was so much help and patient in helping me walk out with a brand new mattress that fit my budget, and Im so grateful and happy for all her help. Definitely will be recommending Mattress Firm from Ford City go see CANDICE she will Unjunk your sleep 😁

Polite and well informed staff. Explaining but not pushing to sell any one particular bed just the one which suits you best; as well as being helpful with your budget. I would recommend any friends and family to this location.

The salesperson Mimi was ABSOLUTELY AWESOME! She was very knowledgeable, polite & patient. I am totally pleased with my purchase, prices & the service that I received. My daughter is going back to that particular location to purchase three (3) more beds, because she was totally satisfied & impressed with the service & prices.

Im not sure if you got the first one that I sent the only problem that I have is the delivery guys they seem not to know exactly how to install to the two beds. I just left mattress firm about 2 days ago because my bed just about fell apart I have someone coming by here one day next week to redo it which I shouldnt have to I paid lots of money for those two beds to be installed properly also hopefully theres one of the two that speaks well in English I have no problem with mattress firm and Ford City Mall I will give them a seven. They were very customers friendly thank you

Enjoy the service I received. Sales customer service skills on point. Great personality, love it.

Leonard was amazing! Extremely helpful! He fitted me for a bed for my very first time, and made sure I left happy. Such a nice man! I’ll be looking for him for my next mattress too. I’m very pleased with my purchase as well, slept like a baby on my new memory foam bed.

Excellent customer service provided. The associate was very knowledgeable. We highly recommend this location.

I absolutely LOVED my experience thanks to Mimi. She truly went out of her way and beyond to meet what I was looking for. She provided me with the best Customer Service, she knew her inventory, she was completely understanding to my needs and simply made everything easy. Thank you once again.

Candice helped me out on my visit and was able to help me find the mattress that best suits me and was able to save me a lot of money. Wonderful staff and great work environment. I’m glad I chose to come to this one.

Mimi Stevens was very helpful on what i was looking for made a difference on my purchase.

From the moment we walked through the door we knew we were in the right spot! Candice helped us expediously and she was VERY friendly and professional. We were in dire need of a new bed and were so pleased to know that the items we NEEDED and WANTED were in stock AT the store. She carefully went over the products and services. We chose our items, paid for them and loaded them in our Jeep! It was that easy! The experience was stress free. We were very impressed and completely satified. I would recommend Mattress Firm and this particular location.

Mrs.Stevens was awesome she worked with our budget all the while being extremely patient walking us through the process with the mattress we wanted at an unbelievable price. My partner and I were beyond satisfied with her expertise a true blessing thank you so much, our bed was retailed at $4,000 but we didn’t have that within our budget.

I had the best experience here. Mr Carpenter was the best sales person Ive encountered in a very long time. The store was neat and clean its refreshing to have had such a pleasant experience. Carl needs a big fat bonus. Im a first time buyer and he made me feel good about spending my money there. Good job Mattress Firm.

Veronica was very helpful and nice. I do not like laying on the display mattresses and she understood. Can’t wait for my stearn and foster ultra/euro plush 16in mattress. My boyfriend tested the display.😁

Mimi has always treated me with the utmost professionalism and care, through multiple transactions. She and her team are very knowledgeable and consultative and Ive always been happy with my purchases. You cant go wrong!

This was a wonderful experience after all the other places that I had gone to looking for a new mattress set mini was so helpful and detailed I was very grateful and because I am on a budget it worked out for me thank you for all your help now I can get off my sofa and sleep in a bed its been months thank you

MiMi was a great help & very knowledgeable. The information she provided me made it very easy to chose the best mattress for me.

I was at this place recently and I have good experience. They are friendly and patient. I received the advice and help from Veronica. She cared about my concerns, needs and doubs. I highly recommend it!!

The sales associate, Vanessa, was incredibly helpful. She made sure to explain all aspects of each mattress and its price options thoroughly. Would definitely recommend!

Excelent service and product!

I was treated as a valued customer. My sales agent was very knowledgeable. My overall experience was great. Great employees at mattress firm.

The sales man Carl is very professional, and gave me one of the best experience coming into a store such as this. He made sure I had a good understanding with everything and made sure to I found want I wanted for a very fair cost. I will be back and will be referring this store location to others, thanks again Carl ‼️

Karl was a great representative. He taught us things we did not know about beds. It was a great experience finding our new adjustable bed. Karl was awesome.

Customer service is great. Exactly what I needed. It was so good I bought two.

I went in for a regular bed and metal frame but Mimi show me the purple mattress and base and how it feels and was sold right away I knew then and there it was coming home with me very clean quiet will definitely recommend mattress firm

Carl is and was fantastic! Helped me pick out a great mattress. I’m confident I will sleep better and be overall happier. Thank you so much!

Great shopping experience overallLenord is great at what he does i am definitely a returning customer.

Was there yesterday and purchased a king beautyrest mattress with Carl and had an absolutely amazing experience. Carl was extremely knowledgeable, charming, patient and quick! My mom referred me and I will be referring everyone that’s in the market for a new mattress to go to him! Thank you!!

It was my pleasure to place my very first order with Darrell Abernathy who was very professional and patient with me in answering any concerns that I had. Looking forward to receiving your product.

I have a Mattress Firm closer to my house, but I’m glad I chose to stop at this one. The sales associate Veronica was extremely helpful in helping me find an amazing bed at a great deal and in the price range I was looking for. I’m all around satisfied with my experience and I would highly recommend this place and talking to Veronica in helping you choose a mattress.

Salesperson took the time to give me info about the product. He was very knowledgeable and showed me he cared.

This was an amazing experience. Mimi was excellent and provided great information which helped me choose the perfect bed.

Mimi was most gracious, sensitive to my needs and professional without being condescending.

This was the first time being here, and Ihad very Great Customer Service. TheEmployee was very Nice and Polite andexplained everything to me in a veryProfessional Manner. I will RecommendFriends to go there.

It took awhile for them to find my info but finally after 10 minutes they were able to find my account for a bedframe I ordered just have to have patience i guess

Very friendly and helpful staff at the Ford City location. Was very knowledgeable about the mattress they had in stock.

The customer Service Representative at the store was so friendly, he like me try out the bed. He ran down the prices for me as well. He ran through the warranty for me.

Good service. Very helpful. I hope the product I purchased is good.

I purchased my bed from your store on 76th S. Cicero Ave today October 11 2019. The sales associates, Carl and Daryl were extremely helpful and knowledgeable. They took the time to explain the differences of each mattress. Having this information made all the difference in choosing the best one to meet our needs. My shopping experience was made easy because of your sales associate, Carl Carpenter. All of my questions were answered and he encouraged me to take all the time I needed to make my selection. 5 stars, great shopping experience, thank you Carl and Daryl!! Go see them, you will be treated like a valued customer.

I appreciate the customer service here was smooth process I think mostly bc I knew what I was looking for but lady was knowledgeable which helped thanks 😀

Amazing service both manager and employee were amazing and very helpful .

Excellent customer service. Our sale person was absolutely fantastic

It was the best experience ever associate Candice and mimi stevens were great !! Great customer service and fulfill all our needs and very polite and professional towards us !! Love the service will recommend to everyone!!!

The salesman Leonard was very helpful and professional.

Salesman was very professional and patient. Took the time with me to answer all my questions. Also gave me recommendations or products very knowledgeable.

I experienced wonderful service at this location. It was clean and neat. And the energy was good. I had a great rep, Carl was very professional and showed lots of knowledge about the comfort of the beds and I appreciated his efforts very much so. Ford city location rocks. Definitely will be referring friends and family here.

Carl helped me out so much. Excellent customer service, friendly, very helpful. Found me a great bed.Highly recommend you buy your bed from him! Great guy.

Carl was so great with myself and my husband. He was just excellent with everything, we had our six month old with us and he was even awesome with our babygirl! Also the store is great they have a great selection and I can only speak on the service at this location, but Carl was great 👍

The employees were very helpful and friendly.

I was shopping at different stores for a mattress for my daughter, then a saw this store, the good mattresses were over $600.I told the lady I was in a budget and she hooked me up to an outlet option. Half the price and great quality. Thank you Carol!!

It was very nice 🙂🙂🙂🙂.

Carl, Thanks for everything, I went to so many places that treated me like some ordinary joe. It was awesome how you treated me and how you walked me through and explained all the features of the mattresses. Thanks again for the time you spent with me, I never felt rushed and I know I got the right mattress for myself... it’s awesome!!!!👍

I I had a very nice experience at Mattress Firm in Ford City when I enter Carl my salesperson greeted me with a smile and he help me to find it mattress that was just right for me I give him five stars he was a great sales person I would recommend you all to family and friends

Had an awesome experience with Carl and Veronica at this location. They are super friendly and knowledgeable. Carl walked me through several options and was very patient as I made my decision. Definitely will be back for future purchases! Highly recommend checking them out!

Best customer service from Carl ! He was a big help . Give that man a raise !

Carl was AMAZING exactly what we asked for he took care of us 100%

Carl was the most knowledgeable salesperson I’ve met in a long while. He knew everything about the product. He was very pleasant and seemed genuinelyConcerned about our needs and worked hard to get us the bed we really wanted at a price we could afford

Veronica was so helpful. I couldnt wait for delivery so she was able to come up with something in store so I could walk out with a frame and mattress.

I went and luckily it was a labor day sale so I got a really great deal

Just came and purchased my mattress protector and the service and help Carl and Darrell provided was amazing. They were friendly and very professional and had knowledge of their products. I highly recommend this location.

This is me second time purchasing a mattress at Mattress Firm. This is a great location with wonderful service! Our rep, Carl was very helpful, knowledgeable and extremely patient. Highly recommend this place. Will be recommending to friends.

Carl was great with helping my mother find a mattress and did not mind staying late until she was fully satisfied. I would definitely recommend Carl and mattress firm to family and friends.

I highly suggest this location. Great customer service, awesome prices. Carl was EXTREMELY helpful and helped us find exactly what we were looking for.

Excellent customer service. The rep was very patient and helped us find a bed to fit our limited budget.

I will like to Thank Veronica Castro Vargas and the other young man that was working with her they made my day the Service was a ten I walk out the store with the biggest SMILE ON MY FACE SO IF YOU EVER NEED A MATTRESS CHECK OUT MATTRESS FIRM THE WILL SEE TO YOUR NEEDS thanks again for all your help you were Blessing to me

I was looking around for mattresses and came across Mattress Firm on Cicero. Carl greeted me at the door and was very helpful, informative, patient. Thank you Carl!

Best customer service by Carl, very friendly and helpful. I highly recommend buying from here!

Took my mom who chose what turned out to be a horribly uncomfortable mattress. The manager, Mr. Carpenter was caring and accommodating in making an exchange. Not all salespeople care what happens after they make the initial transaction

Carl Carpenter was a excellent sales person. He was very knowledgeable about the mattresses on the show room floor . I didn’t feel pressured to buy anything !! I suffer from low back pain and he really took the time to show me the best mattresses for me .

Awesome service found exactly what I was looking for

Once again we went to mattress firm and Carl went above and behind to assist us. He always goes that extra mile to give us the best price and then some. Anyone buying a mattress come see carl

This is an awesome location and i am so happy that i stopped in here. i was helped by ashley who is a gem and helped me tremendously. i came back a second time and met carl who was another smart and knowledgeable member. i never felt rushed or pressured to purchase. They are genuinely concerned about the best for your body type and the way you sleep for example, side or back sleeper..etc. I would definitely recommend.:)

We worked Carl at Mattress Firm and he was great. We weren’t planning to purchase a mattress the day we went into the store, but he was so helpful and helped us find the best bed for us.

Great place to shop for your mattress I went to every furniture store in the area including Ashleys, The Room Place, Art Van Puresleep, and Value City Furniture hands down Mattress Firm had the largest variety best prices and best customer service go ask for Cark he gave me great deal on multiple beds! Ask for Carl

They have sales but so great,

Very good customer service 👍.

The Assistant Manager Shauntell was an amazing help when I came in to purchase my bed. She informed me of everything I didnt know about different beds and showed me an amazing demonstration of how well the mattress covers work. I got all the help I needed and more. I will definitely recommend this location to other patrons.

I had a great experience at this store. The assistant manager Shauntell was a great help at helping me find what I need. She explained all the different choices available and answered my questions before I even asked.

Carol and Veronica were amazing! They were both extremely helpful and patient.

If you want a great deal and superior customer service, you need to stop by this location and see Carl.

If I could rate this higher I would without a doubt. Big time appreciation to Mattress Firm for a quality product and most of all for the hiring of such a outstanding sales representative who was very informative and instrumental with my purchase. Shauntell Thorton... nicely done. A1 in my book.

Couldnt be happier with my purchase, Carl was very professional and knowledgeable.

Shauntell had great customer service. She took her time with helping us finding a base and mattress.

Shout out to Shauntell at ford city location. Guuuurl hooked me up with 2 beds. Good price. Great service. Very knowledgeable. Recommend her to anyone needing a good bed. Thank you sooo much.

Great place to get a mattress and super great customer service.Thank you Shuantell and Ashley for helping me get a mattress. 🥳🥳🥳

Super helpful. They explain everything. Shauntell and Ashley the were super amazing they help with everything I fell in love with there customer service😍😍😍✋✋✋✋

Carl was very professional and detailed in going over the different mattresses the store has. He was very patient and answered all of our questions.

Had a great experience at mattress firm. Shauntell thorton is an amazing sales associate. Great customer service, same day delivery and walked out with a great deal!

The customer service Carl offered was outstanding, & the variety was unbelievable. Got everything I wanted & more!!!

Amazing service by Joshua! He was patient, and managed to get us a great deal. Definitely recommend this place.

The store manager was wonderful, he help us compromise and found the best bed/mattress for us.

I visited the Ford city location may 25th 2019, I was in the process of looking for new mattress set, this was where I met Shauntell, I came in only knowing i needed mattresses, she literally had me lay on every bed from soft to firm ( Im a medium) to find which bed suited me. Before coming to the store, I looked online and had a mattress and budget in mind before I entered the store, Shauntell asked me a lot of questions, trying to find out exactly what I needed/wanted once we established that I was a medium sleeper, I stayed in the store 2 hrs, testing beds asking questions, the mattress I thought I wanted turned out not to be a good fit for me (turns out I dont like memory foam🤣), with shauntells assistance I ended up getting the king plush vinnings beautyrest and raised metal platform, box springs, and total encasement protector I spent way more but I ended up with exactly what I wanted!!!!! this an amazing mattress and great investment I wake up refreshed I love it!!! Shauntells knowledge is impressive and her customer service is impeccable she truly is an asset to the company.

Carl excellent salesman very helpful, love it, go in and ask for carl