The customer service here is great. We worked with Garrett to select a new toilet. He was very knowledgable and helped us select a toilet that works in our old house.

I had a wonderful experience working with Alicia at the Kohler store. She was clearly very experienced and knew what would work in my condo bathroom remodel. Alicia worked within my budget to provide the best look and excellent practical advice. Her knowledge helped produce a great result!

Salespeople were very helpful. Great collection of lavatory hardware

If you need anything that Kohler sells and you live in Chicago, call David Berberich. Knowledgable, communicator and outstanding customer service is what you will get!

Jenn Brockman, our designer, was outstanding to work with. Her suggestions really helped us get the master bath of our dreams...within our budget. She spent much focused time with us as we worked from concept through detailed design. We are very pleased with the design and attention to detail. Can’t wait to see the finished product!

We remodeled 2 bathrooms and our kitchen. Bought all plumbing fixtures including toilets, sinks and accessories from Kohler. The toilets have been an issue from the start. We followed their recommendations on how to fix. Still not working properly. The chain in the tank comes off so they don’t flush and the flapper doesn’t seed properly so the tank doesn’t fill and water runs into toilet.Their answer now is, you are past the warranty period, we will do nothing.I wouldn’t recommend using Kohler! They really deserve 0 stars!

What a disappointment. You would think being a flagship store they would have a large selection of their product and knowledgeable staff. Wiuldnt you think a flagship store has more than one sliding shower door?My young salesman essentially argued with me when I explained a product Kohler carries on their website. His suggestion was maybe Home Depot carries it. Really??? Its one of the higher quality product materials. When I showed him the item online...he said nothing. Moral of this story... Go to a suburb high end bath shop where youll get more service, less attitude and better selection.

On extremely short notice, I worked with Zach G. and not only did he help me solve a problem, he did so with a high level of customer service. My expectations were exceeded thus earning 5-stars. Thanks again!

Helpful staff. Inventory focuses on high end of Kohler range and Robern.

Quality has declined over the years, but the customer service is top notch. I called their warranty department regarding a faulty shower head and they sent me a replacement no questions asked.

Planning a bathroom remodel. Extremely beneficial to go here.

Great quality stuff. I got my shower there, and love it.Very expensive though, as expected.