Very Very Very disappointed. I am a plumber and I have been shopping here for years. We never try to push a product on our customers and always give them options. Unfortunately this time around our customer was pushed to purchase a item that we suggested not to use, a Consumers representative told the customer that I didn’t know what I was doing and to purchase the item and that they would give her a different contractor that will do the job. This was my last purchase made at Consumers, for a good place go Ferguson.

I always believe in second chances. Always.Almost immediately after posting this review the owner responded and insisted I revisit so it could be made right.Thats good customer service. I adjusted from 1 to 3 stars and once I do revisit, Ill update.My first experience there mustve been at the end of someones long, hard day. Weve all been there.I actually cant wait to return and check out the showroom- Im wanting to give a showerhead and wand setup as a gift to myself and the one I share my shower with. And I know where I want to buy it.Im looking forward to my next visit.

Consumers Supply is top notch!!!Rick Brenner runs a tight ship whether youre a contractor working with his knowledgeable materials staff or if youre a developer, designer or homeowner making kitchen, bathroom, patio or whatever purchases working with his design staff...you are in great hands.On the design side, I have found Joe Chouinard to be extraordinarily helpful, easy to engage in my goals and a delight to work with. My projects are always better, and generally less expensive, when hes involved!We started a bathroom project a couple of weeks before COVID shut everything down in March, 2020. In fact, we just managed to get the Schrock cabinet order in before the showroom closed for what was, at the time, to be two or three weeks.Two months later, the cabinet arrived, lost my contractor and my highrise stopped all construction projects. Consumer stored my 96x36 utility cabinet for a year...no charge. Just picked it up this week! Definitely extenuating circumstances but thats who Consumer is. They rise to the occasion and come through!

Had a small disaster when the kitchen faucet busted a hose. Thought of these guys immediately and stopped by thinking theyd be the most likely to have the part in stock. Setup of the shop is well done for COIVD safety and the service was quick and very helpful. Part was in stock, advice was helpful, fixed before dinner. Thanks!

Good plumbing supply shop. They have a good location wish they had a bigger lot but thats okay. Knowkedgavle dudes at the counter. Its a good place. I would reccomend them. I got a water ram kit. Glad they had it.

Great service had exactly what I needed.fast reliable help.very professional will definitely go back

Consumer friendly, very helpful, reasonable prices.

Fantastic customer service and extremely helpful and knowledgeable employees. We received immediate support when we put in a request via the on-site message system, and were able to find exactly what we needed. Weve received prompt responses to additional requests for help via email as well. We will definitely continue to shop at Consumers Supply for our plumbing and heating needs.

Excellent service, and great customer service. I was able to find a Left/Right nipple for a heating radiator.

I had a part from a water filter that wasnt available on the market, I went to the Consumers Supply Company and they found a solution right away!Of course that store has a huge collection of bathroom stuff and more things!People are very friendly as well and they have built big screens for safety about Coronovirus.You can park your car outside of the store for convenience.

Purchased a drum trap that I couldn’t find anywhere else, matched the original trap that was installed when the house was built in the 20’s. Amazing, they have pieces and fittings you can’t find anywhere else. I am a customer for life. The staff helped me out as well, knew what I was talking about, what I was looking for and needed.

Great service. Joe Chouinard is a wonderful designer. We had all new kitchen and living room cabinets done. Highly recommend this place!

Wasted my time, unhelpful and wouldn’t listen to what I needed

Came to return a faucet after two weeks of purchase. My plumber said that only cold water was coming out although they had water mixed. I informed him I wasn’t able to answer if it was defective or not. I informed the man who saw me that I can’t answer any more technical questions because I’m not a plumber. I also informed him that we were under a time constraint so our plumber brought a faucet himself.The man repeated twice that the warranty requires them to talk to the plumber. I asked them if that means that despite it being less than 30 days since purchase if they are informing me that they would not refund. To which the man told me that I “have attitude” and they “don’t have time to waste on you”.I informed the man that the statement was very rude and that I would have to record them on video so other people can see how the company representative talks to the customers. He promptly disappeared and then came back and offered a refund. After which he said that he was just trying to inform me of how they do things. I said I didn’t want to write a negative review I was just upset at how he talked to me and that 1) he called me rude, 2)told me I have attitude, 3) told me he doesn’t have time to waste on me. He responded with “do you even hear yourself right now”.Have done a lot of business here before and recommended this place but no more. I don’t understand why people can’t handle their statements repeated back to them and why can’t people just be nice to their customers.Interesting thing is a a I was leaving a gentleman behind me who was waiting was asked by one of the staff members if he has been helped and as the man started responding the staff member started repeating over him to call the phone number and the plaque as if he didn’t have time to listen to the answer he asked for. Another customer waiting in a vehicle laughed loudly at the stupidity of the situation. It seems like the attitude of disregard for their customers is a trademark for this company.

Fast Service !!

I purchased a sump pump thru Consumers Supply Company and they were very helpful getting me the correct product. Recently I had a warranty issue with my pump and they were once again very helpful thru-out the whole process. I would highly recommend them.Thank You!!

Great experience. Very helpful with purchase.

Great prices. Very knowledgeable

I placed a curbside order from them today. Excellent service and 100% safe. Highly recommend this company!

Absolutely the worst on line purchase I have ever made. I paid for a new tank and booster pump. I received a scratched up tank and a pump that didnt work at all. My plumber, $600 later (trouble shooting) had zero success. Consumers Plumbing accepted no liability. DO NOT BUY ANYTHING FROM THESE GUYS, EVER! $1,400 IN MATERIAL AND ANOTHER $600 LABOR, GONE...

Very fast transaction. I arrived there with all the broken parts we needed for our sink. I was assisted very fast and accurately. My bad, I forgot to ask the name of the nice, knowledgeable guy who assisted me. However, Thank you very much. Youre helping many people and saving us for spending a lot on our plumbing and kitchen sink needs. Good job!

Great....

Super helpful.

I had to drive there to get a product that I found on line and only sold by two stores in the Chicago area. They were closer.They were helpful over the phone and more so in person when I asked for assistance with my kitchen sink pipe.

Everyone there is so helpful especially for the non contractor home owner or do it yourself they never miss the small details. I pass by 10 big box stores to go there and come from Lombard its worth the trip. Thanks especially Joe C you never make me feel rushed. Thank You. Dean

Good prices nice store

Super friendly staff here! I had no idea just how large the showroom was from the outside, nor how many awesome ideas Id leave with.... Ill definitely be back when its time to redo some rooms at home!

Made several purchases here over the years and always found staff helpful.

Wonderful experience today buying hot water radiators. Knowledgeable, helpful and fast! Thank you.

They know their stuff, really pay attention to each customer and are happy to walk you through the options (even if i take an absurd amount of time) to make sure i got the right products and finishes. way better than the mart or going big box.

Bad customer service should pay more attentionI do not recommend them

Great service. They had knowledge and the radiators we needed! Drove 2 hrs to go here and we were not disappointed.

Great plumbing source, combo of old-school where they know the products, and still cutting edge - they have everything you will need. Prices are surprisingly good!

We renovated a 2 story / 4 unit building and Mark was our designer / consultant. He helped us stay within budget and had the best suggestions for color, style, and use of space. He was so helpful and responsive, never pushy. Their prices are so reasonable and fair that my GC told me just to buy straight from Consumer Supply because their prices were practically the same as the GCs cost for things like tiling and custom vanity, ktichen and bathroom fixtures, kitchen cabinets, and countertops. What an amazing find! Thanks, Mark!

I placed an order for Burnham Baseray Cast iron baseboard heaters over the phone with Kenny on April 21. He was super helpful and even drew a diagram of how the baseboards were installed. He also added all of the accessories that we would need to install the baseboard to our order - valves etc...We received the shipment via a freight company on May 5th. The delivery slip said one skid clear shrink wrapped intact and signed for the shipment.My plumber opened the shrink wrap when he came to install the baseboard and called me to ask where all the accessories were and if there was a separate box. I immediately called Kenny inquiring if the accessories he added to my order were on the skid or in a separate box. He said a separate box and they would have been under the shrink wrap. I stated they werent and even a sent a picture of the skid we received. He stated since it was over a month he would not send them, but I could pay for replacements. Why would I pay for something twice!! He didnt even check with his warehouse or employee who had packed the shipment.I am sure there is a box in his warehouse that has my name on it. I was originally impressed with the customer service, but am appalled at how the transaction ended.I had to place a rush order from another company to get the necessary parts for my plumber as he had us on his schedule for two days

Excellent service and good quality

Fast delivery!!! And good condition items!! And the people is very helpful 👏👏🙌👍👍

Great service

I have been coming to this place for many years. They have the store divided in two sections, rough plumbing supply and fixtures showroom. The supply side has a large variety of parts and materials at competitive prices, while the show room side has a nice selection of fixtures, most of them high end.

Have everything you need. New and old supplies, even cast iron radiators.

Best service and affordable prices

Great Place, had exactly what I needed.

These folks have parts the big box stores dont.

Bought a faucet valve cartridge and the extraction tool for the cartridge. The tool was wrong, and fell apart. At least the cartridge worked.

Good and fast Service.

Very knowledgeable service.

Very rude boss! never go again.....

They lie to your face I return toilet it comes in 3 pieces we open only one piece and the worker Mario he came out and he say sorry I took to long I tape all 3 pieces lazy People and prices very high 300 toilet you can find the same at Home Depot with 160$ never back