Some bad and good reviews. Lets look my story. This is my third time here. First of all I think they are good on their job. I havent gotten problem but it doesnt mean I will not get problem. The staff is fine. Last time was really good for me. Because they solved my big problem and they explained clearly ✔ easy and free parking. First time when I was coming here it was hard to find exactly location. You can take coffee inside and they have restroom. You can wait during the time. ✅

Awesome customer service. The gentleman there is very helpful and nice. Also takes his time with explaining everything to me clearly. Oil changes and services are quick. Gives me enough time to workout, get some groceries and pick up my car. Ive never had any issues here. My original location was the Portage park sears auto center. Was heart broken when the shut down years ago. Just happy this gem is still in Chicago.

Brought car in for 2 new tires. Made an appointment the previous day, confirmed they had tires in my size. Arrived to my appointment the next day, a bit early. Was told that they do not have tires in my size and they do not know if they can order them...I drive a Camry. Anyway, the service tech said that they can repair my tires. Quoted about $20 a tire, and 45-1 hour.I am still waiting here (2 hours layer), lol this is ridiculous. Other Sears auto centers are run a lot more efficiently than this place.I guess I will go to one of the many other tire places around the city.I cannot disapprove of a place anymore than here. In Chicago there are some great places, dont waste a lot of your time here.

We keep coming back because their mechanics do good work. Their front-of-the-house staff, though, is very frustrating. Every single time we take our car there we now call regularly for status updates because they promise to call us and never do, or claim to have called us and spoken to one of us when they have not

Been coming here for a couple time for my vehicle to get fixed up. Overall, never had any problems or issues. It’s always quick and fast and easy.

Very helpful. This location is closing down. Thank you Maurice for all your help....

Store closing permanently tomorrow due to covid-19. They were great

I had an excellent experience taking my Audi to Sears auto for new brakes. I worked with Blanca Tirado who was extremely informative and went out of her way to provide amazing customer service. My brakes were half the price of what Audi quoted me. Blanca kept me informed during the entire process and made sure that I was 100% satisfied, even informing me of available rebates I could apply towards my purchase. Thank you, Blanca!

Dont go here. I brought my car in for an oil change while I went to the gym and they quoted me $75 (synthetic). Fine, thats higher than normal, but I agreed due to the convenience and just wanted it done. About an hour later they called me and said the air filter was dirty and the front tire tread was low (it isnt). Seemed like an upsell attempt to me. I finished up at the gym and walked over to pick up my car and ended up waiting an extra half hour for the. To finish the work. No way an oil change takes that long. And they were visibly not busy. I was the only customer when I brought the car in and there were at least two open lifts. The mechanic staff seemed uninterested and were chippy with one another.Just take your car to your local greasy mechanic, theyll take care of you.

Maurice was very professional and knowledgeable. The younglady whose was on duty was an exemplary employee she offered different services and products that sears had to offer. She was friendly to my children. This LOCATION was clean.

BEWARE! Went to this Sears Auto Center for oil changes over the past 4 years. On TWO occasions they incorrectly reported the mileage of my vehicle (40,000 miles off) and now my vehicle is more difficult to sell at a good price.

Ordered a set of 4 tires of amazon to be delivered and installed here. it was very busy even though I arrived when they opened, which is to be expected in such a densely populated area. however, i was there for 2 hours before they decided to tell me that only 2 of my tires were delivered. an easy mistake to make. had i really needed all 4 though, i would have been irritated at having to return again. as i really only needed the front 2 tires, i simply called amazonnfor a refund on the 2 that were undelivered.

I went there for nothing major other than buying a car battery. I received quick service tho

Oil light came on the next day, found dipstick not all the way in. They told me that shouldnt cause the problem and to come by. They said the oil was good when I came in for them to check it out. Not sure what the issue was, light went off after I left there and has not come back on.

The lady with the coloured hair is soo rude! Please learn some manners maam.

Do not recommend, the customer service, the quality of the job done is far away from a business place that wants to have regulars.

Despite some negative reviews, I decided to try this location out because it was close to my apartment. I had all four tires replaced, an oil change, and a realignment done on my 99 Corolla. I was pleased with this visit. I drove off and it was fine for a number of days. However, I was driving on the highway a few days later and noticed that the steering wheel was shaking pretty significantly. I called up Sears and asked if it would be possible to bring the car in that weekend because I knew I wouldnt be driving for a few days anyway. I spoke with Maurice and he insisted I brought it in that night because he wanted to be sure that there wasnt anything seriously wrong, as the shaking pointed to a few things potentially. I was appreciative of his concern and flexibility to get me in that night. I brought the car by and it was set to go in another hour. They determined the tires needed to be re-balanced but there was nothing else wrong. I appreciated the fact that they also did not even attempt to charge me for this visit, as they realized I had just been in for the tires a week earlier. Overall, I was happy with the service and will be bringing my car back.---Update: My car ended up needing new brakes and this was just a warning sign. While I had this done at another location preferred by my family (who still own the car), I appreciated their time and effort in looking into this! Who knew that a shaking steering wheel would mean worn out brakes?

Everyone was great and efficient! Right by Marianos/SB the distillery..great pigeon minus the blocked underpass..WATCH YOUR DIRECTIONS, THEY ARE WRONG and will NOT tell you to cut 1 street earlier to get to Sears

Really bed customer experience in Sears Auto Center they speak with you the way like they fix your car for free

Brought my car in for break work, it was running fine. I come to pick it up and now it wont start at all and theyre talking about potentially very expensive repairs that they have to look into.They are showing zero sense of urgency in getting a problem resolved that literally didnt exist before I brought the car in.I would recommend against using their services.

Staff is generally pretty helpful. Have gotten a few oil changes, tires, and a battery here. No complaints. Quick service and turn around time

I had a really great experience getting an oil change done. The staff were super helpful & the service was fast. They put in the extra effort to make sure it got done right before closing

This i a nice Auto service every one was friendly an they did a Great Job on my 2017 they are equipped an have the right team to take the very best care of your car they will give you what your car needs with the best recommendations!

Need better signage busier than heck and training but took good care of me. New guy good on phones very professional. Will return thanks guys.

We have a commercial account with you guys and have commercial prices for our customers directly. We have sent customers for an alignment and were told to ask for Nosa directly. A few times an employee there has disregarded this direct request by said customer and told them that they can help them instead and then quotes them a different price than you have told me directly. We would love to continue doing business with you guys but I do not like being lied to, and having my customers mistreated. If this is to continue, we will be taking our business elsewhere.Thank you,Windy City Muffler & Brakes

The first experience, my battery died and i came here. The woman working told me it wouldnt be long, but it was so not great.But the second time i needed 4 new tires, and A.C. really helped me out. He was helpful, polite and did exactly what he said for how long he said. He even got a cheaper price for my tires than I had on the previous ones. Thanks A.C.!

Took my car into get some repairs and part of my service was a coolant refill. When driving my car the next day my engine overheated. The coolant reservoir was bone dry. Requiring me to purchase my own coolant and refill it myself. I expect my car to be in working order having been serviced by a professional. No refund offered after a phone call. Wont be returning.

I just called to schedule an appointment for my brakes. After a minute of rings, a lady answers rudely and is extremely short. Maybe they were busy but I got a good sense as to why the rating is so low for this place...Ill save my time.

I booked and apt for 12 for an oil change. I am still waiting 2 hours later. What is the point of an apt then. A car with no previous was about to be serviced before mine.With this kind of services wonder why are they bankrupt.Lady tried charging me more than what i was quoted the previous day.Waste of my time. Last time here for sure...wWalmart is way better

MY CAR WAS SEVERELY DAMAGED by the Sears Auto Center. My car hood was forcefully pried open and thus resulted in extensive damage to my vehicle.As a result, my car is inoperable and I had to call the police to mediate the issue. At the end of it all, I had to call a tow truck to take my vehicle to another auto repair shop.Mr. Maurice Owens (store manager) refused to tell me what really happened, and provided no information regarding the incident! I decided to call the police at this point. Mr. Owens pointed at me and mockingly said, I dont know what happened. Go ahead and call the police! I was floored by his disgusting behavior. I felt very threatened by him as he was rudely dismissive, and said I need to figure out how to get my car out of the shop.He also refused to give me his contact information or any subsequent paperwork that had been written up on my vehicle. He said, Ill turn that over to the police as this is now a legal issue. Clearly he is inadequately informed, and incapable of running a business.Im shocked that this establishment is able to operate this way. I had to call relatives to come help as he definitely took advantage of me being by myself.I was so thankful for the Chicago Police Department as two officers arrived and were able to retrieve my Sears insurance claim (I found out that Mr. Owens secretly filed one to cover himself).I will now begin the process to blast this deplorable business on all review outlets and proceed with the Sears insurance claim to repair hundreds (potentially thousands) of dollars in damages. Sears corporate and the City of Chicago department of Business Affairs and Consumer Protection will also hear from me.

Terrible customer service from the cashiers, but friendly mechanics. Not worth it.

Sears is my go to tire location, great prices, staff and waiting area.

Very dissapointed! I do not recomend anyone to go there even to buy stuff. It took 2 hours for an oil change. That is ridiculous! Also the price on the website doesnt match the price they charge at the shop. The aswer was your car does not qualify for that price. Abslolutelty insane. It is better to go to your car dealership. Also they give me a paper that reflects the alignment. How could you give me some informations about alignment when you did not check that? Big time waist of time and money! Hope you all consider my review and the best you can do as a customer is not to go there and as a owner of a bussines to appreciate everyones time!Ps. They left a lot of dirt spots on my car. 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎

We made an appointment online for 3 pm for an oil change. At 445 they said it would be another hour and a half. They thought there was no problem with that. Then the girl at the counter was rude to my girlfriend. Complete waste of time. Sears is dumpy. So are there employees! Boo Sears

Improved service. I was planning oil change for my Volkswagen Touareg, called to schedule an appointment (1802 Lawrence location). I was told that I would need synthetic oil ( about $170) but after short discussion I was able to get appointment for regular oil change ($47). When I arrived the auto service manager (Mr. O) told me that I cannot get the oil change because my car requires the synthetic oil and he does not know why originally I was scheduled for the regular one. My argument that my cars manual book does not indicate strict synthetic oil requirement and I used to have the regular oil change in this location did not have effect. In summary, I spent my time to get to this location, met unfriendly people who tried to provide the most expensive service. This was justified by Sears auto service rules (quite clever). My impression is that the management trying to push customers to spent more money and giving misleading information about providing service. Be aware! Avoid at least this location.

Good service and very helpful with my walk in service for a flat tire. Very busy but still try to accommodate your last minute needs!

Blonca is very unprofessional and rude! She acts like she dont want to work there. She took 4 hrs to give me a call back on my inspection. She also told me someone would call me back the nxt day with a estimate since she deleted it out the system and no one did. Wish i could give 0 stars for her customer service skills. Arnetha is very professional on the other hand... Hire more ppl like her bcuz blonca is bad for your business.

Quick, fast, easy and professional - what else is there to love!!?

They let me bring my vehicle in a hour before closing for oil change and they were super nice! Thanks!

Its 6 years later and I just had another fantastic experience at the Sears Auto Center on Lawrence and Ravenswood avenues in Chicago. It was the end of the day once again and my dads car wouldnt start. Since I use the car to take care of him, it was important that its always in working order. He asked me to run to the Sears to get the battery fixed. It was ten minutes to six and Blanca and Luis went out of their way to change the battery right away. They even stayed 20 minutes late to do so.Fantastic service. Helped me fix my flat tire at the end of the day! Make sure to get warranty program if you get tires it covers any damage for four years

Convenient location. Courteous service reps

Blew out a tire on Lakeshore Dr late Sat afternoon, called Sears to find out how soon they could get a replacement. First I was put on hold for 15 minutes, then hung up on. Called back, was put on hold and hung up on again. Called back, was told to bring the car in - even though they had no idea if a tire was available for my car. Put me on hold then hung up on me again. Wasted a half hour of my time while Im sitting on the side of the road. I will never use them again.

Went to buy tires like an idiot should have bought from amazon they were 4 years old. Asked for refund they are going out of business they had no money in the register I recorded him saying that well they said they’ll give me 130 in credit and 100 in cash. I don’t trust that . Keept the dam tires and installed them there . Thank god old man marice didn’t pop off on me I was ready. I liked the lady there she was nice . However they keeped my perfectly good working tire there with out my consent I got to go tomorrow to get it .😒wild Wild West out here i knew there was something odd. There’s a reason as to why someone would have 3 stars . Can’t trust nobody these day people .

Terrible! Terrible and terrible service!Very slow service for anything that needs to be done. They said and post the large text Walk-in welcome, but when i got my car to there for oil change. i must came there so many time about 4-5 times not be done yet because i did not make an appointment. 6pm to close but the last an appointment at 4pm. Horrible.!!!!I dont know who could possibly have rated this place above one star. Clearly those people work/ own this location. Last time my sister waited for 4 hours for an oil change while there was not too much car in garage. How is that even possible!?! I have nothing good to say about the experience.. They do not accommodate appointments the same day and keep you waiting past their promised time on the work order.

NEGATIVE FIVE STARSI came to my 1pm appointment for an oil change, that would be finished within 1 hour. There were no other customers there. 90 minutes later the manager, Maurice Owens, with 40 years experience claimed the filter was seized, theyd been working on it for the past hour and that trying to remove it would cause damage to my Camrys engine that would cost me the oil change plus $60.The filter wasnt seized, they were using the wrong sized tool and trying to rip me off.I took it to Jiffy Lube. No problem. My car was ready in 15 minutes.I will never go to this Sears again.

Brought our van for a concerning noise from a rear wheel before a long road trip. They were friendly, professional and helpful as he let us know we were missing caliper bolts on one of the brakes.

This another great place to do business with.

I went to have a battery changed, met by a grumpy, rude office staff, no information, rude to many customers during my 45 minutes. I asked for an estimate and she said she didn’t know how long but it would be a further long wait. I left and went to autozone who had my battery fitted in 15 minutes with a smile!

Today I Went to ask about Balancing Prices, the person taking care of me acted like i was wasting his time. Then he told me to excuse him for a minute he went back, he never came back, so I left. About a Month ago I went to ask about Tire promotions I found on the Sears website, another gentleman also very rude told me that they didnt have my tire size, he never gave me time to tell him my car model. Very disappointed. two different situations, two different guys. same bad service.

Update: Needed a charge for the battery after not driving for months. Had to send the car without me via the tow truck due to COVID-19. Now no chairs - pickup only. Only one person 6 feet away. Masked like me. Glad I could trust Arnether & this place. It didnt take long & I had a functioning car again!Its really nice to have a place I can trust, as well as thoughtful personnel.When I wore my battery down, I came back because I knew I would be taken care of. By good people. Not just because I had a warranty.I always trusted the previous Auto Center at 1801 West Lawrence. Thisis center #2936, now at 1802.The only downside is it is not visible from Lawrence Avenue. Buried under Marianos, dwarfed by LA Fitness, bit a hidden gem - worth finding.The way in is by an underpass along Ravenswood beneath Marianos. A small sign (see pics) on the underpass ceiling directs where to turn left to access the service entrance for Sears Auto Center.Another 100 feet is an easier access for any tow truck to easily come in with your car and then exit through that other door.There is a huge handicapped accessible parking area shared with LA Fitness. Bike rack. Covered trash receptacle. Right next to the raised Metra tracks. Multiple restrictions make the lot safe. Very clean. Very busy. Fast turnover so a few spots stay available.This is a small venue. Limited area space for merchandise. Offerings are few but representative. Batteries, tire guages, lights, wipers, antifreeze - not a large stock. What youd expect.Today I had to be towed here. Arneather went out of her way to come out and explain to an unscrupulous tow truck driver which exit to use to enter. Blanca gave further assistance to make sure I was not charged for another jump from that same driver to restart & back the car off.Why do I mention these ladies?Because both went out of their way - past a job description - to help a customer who needed it.Even made me a cup of ☕. I really needed that too!Way beyond what I expected.Now in the two times I have been here I have found the entire crew - Blanca, Arneather, the manager Mr Maurice Owens, the mechanics Marlin and Julio - trustworthy. I felt confident I was given accurate, reliable service.When here before I learned what I thought was a better (AGM)battery far exceeded what the usual demand of my vehicle would have been. The key difference was 50 CCA & slightly less than $50 between that and the recommended Die-Hard Gold. So instead of a no-warranty replacement I had a 3 year warranty new battery.Today that unscrupulous tow truck driver insisted I needed a new alternator. Julio tested my car, said I only needed a replacement battery.Like I said. I can trust the people here.Fast reliable service. Money- saving information. A quality Die Hard battery. Recommendations matched to my needs. No attempt to peddle other services or unneeded items. And that Sears warranty - no cost battery replacement. No hassle.Im glad this is here. One of the few remaining, convenient stand alone Sears Auto Centers in the Chicago area. The one in Niles and at Six Corners closed.Open 10 hours daily 8a -6p except 7 hours on Sunday 10a - 5p. The store and rest rooms were clean. Self-serve coffee always a plus. Comfy chairs.But what will keep me coming here for my service needs was that thoughtful courteous treatment - which is so lacking in todays businesses. Blanca and Arneather listened. Helped when I needed it. Fabulous customer service.Julio accurately diagnosed my carsneeds. Thats exactly what I needed.

Dont waste your time or money. There is a reason this company is going under. Friendly staff, but corporate policy is idiotic.

Terrible service and that is if you are lucky enough to even see anyone! No hellos are any other greetings. Be prepared to bring back your vehicle several times before its properly repaired. This has been going on for years without any productive help from Sears management!

They have closed here in South Bend. My brakes were replaced by Sears. They are still under warranty but no where to take them to get repaired. I got screwed.

Sears is awesome with its shop your way program I got tires real cheap

Terrible, paid through amazon. They were supposed to mount tires on factory rims, didn’t take tire pressure sensors off of old rims, realized they screwed up and lied that their machine couldn’t take the tire off of my rim. I bet you if they were trying to sell me a set of tires they’d figure out a way. Lazy, and never again.

UPDATED:So unfortunate I have to update this review after my excellent first experience, but my second visit was a complete disaster.SECOND VISIT:At my first visit a test showed I needed an alignment. I made an appointment for a Friday at noon and took off work early. After the appointment I was heading to northern Wisconsin so was counting on the service to make sure the long trip didnt wear my tires unevenly, plus scheduled it early enough to make the 5 hour drive no problem.I showed up and when I let the employee at the computer know I was there for my appointment they said theyd be right with me. I continued standing there, waiting and expecting them to be ready for me soon. They were not and after about 5 minutes of standing there like an idiot, I went and sat down to continue waiting.Another 10 minutes later the employee finally came over to me. They let me know that they would not be able to take care of my car until the end of the day and they couldnt have me out of there until 6pm when they close. Apparently one guy was on vacation and another called in sick. So really only one of those impacts scheduled appointments. If youre down a guy you take less appointments.I explained that I was about to drive a long distance and that was not going to work. They went into the shop to talk to the (only?) mechanic working that day. When they came back they said the best they could do was to get me out of there by 4pm.Needless to say I was very upset and did not stay to get the service and will never go back. Completely unacceptable. Do not accept appointments you cannot keep.FIRST VISIT:After an awful experience ordering tires online for installation at NTB where I showed up for the appt and they didnt have the tires, everything here was perfect!Ordered the tires on Amazon and chose my appt location and date/time. Showed up at scheduled time and A.C. was on top of everything. He greeted me right away and got my service going, and helped multiple other customers while I waited. Great customer service.I was in and out in under an hour. Highly recommend this shop and very impressed with the Amazon tire purchase process. Free shipping, easy scheduling, great communication and price, and you know going in that if anything goes wrong Amazon will make it right.

I’ve been going here for years, and they seem to be pretty straightforward.

BEWARE DO NOT GO TO THIS AUTO CENTER!!!!!!!! STEER CLEAR!!!!!!!I had a strange experience and have gone to the corporate office to complain.On May 16, I purchased 4 new tires from Sears Auto Center at 1802 Lawrence and had them installed on my truck. I went to Sears because they have a warranty and because I have used them in the past. During the process of installing the new tires they performed an inspection. The inspection called for an alignment on the Front Total Toe. They claimed to have performed the alignment. After the work was done I picked my truck up and noticed there was a lot more play in my power steering I also did not think the alignment was that much better that my truck felt the same. But because it did not bother me before I just drove it BIG MISTAKE!(To give them credit they did let me know that the power steering had a lot of play in the gear box, however I am wondering if they may have caused this too, since I had not noticed any looseness in my steering before taking it to them).Jump to 2 weeks later and I was in a minor fender bender. I took my vehicle in to be inspected for any damage telling my regular mechanic (Gateway Auto, which I highly recommend BTW. I have been a customer since 2004). I told them that the vehicle seemed to be off alignment, that I had just had the vehicle aligned at Sears and that it must have been due to the accident.Both the claims adjustor and my mechanic inspected my vehicle and told me that the tie rods, hardware around etc. (my truck is an old ford ranger with major RUST) did not look like they had been touched. They both surmised that it did not look like it had been touched in years! No tool striations on the rust!I called Maurice who is the manager explaining what my mechanic and insurance adjustor told me and he will not even consider that the alignment was not done. I offered to bring my truck back for him to inspect but bottom line he claims unless I had brought it back the very next day there is no way to prove it. Obviously customer trust and rights mean nothing to him. He has to be lying. I am out $85.00 for an alignment that never took place. Apparently they just took the old tires off and put the new tires on, never aligning my vehicle.I have filed an issue of complaint with the Corporate Sears Center however my chances are slim to none getting my money back because I was in that unlucky accident.DO NOT TAKE YOUR VEHICLE THERE UNLESS YOU ARE WILLING TO TAKE IT TO ANOTHER MECHANIC TO HAVE THEM INSPECT IT TO CONFIRM THAT THE WORK WAS ACTUALLY DONE.

3 days 15+ working hours do to a simple wheel alignment and they didnt even do the job right. dont waste your time and money because that is all youll be doing by coming to this place

RIPOFF ALERT. they had my car for 3 days (13 workable hours)to do a simple 1-2hour wheel alignment but couldnt even do it correctly. made appt a week in advance, showed up 30min early about 2:30pm. around 7pm she called to say unable to even start on your car today, so much for appt. she said they can start work next morning so I left car there overnight. around 3pm following day called to check progress and was told car was ready and I shouldve received a text. I said I didnt receive text. paid for ride to sears only to be told by same lady (helena) she looked up wrong name eventhough I literally spelled it for her. she didnt know when the car would be done but when I complained she went into the back and had them bring out my car without it being properly repaired just to save face. drove off notice bad alignment and called sears to complain. took it to another Sears which did nothing noticable. felt unsafe driving the car took it to Firestone with no appointment and the job was done right by end of the day. the 2nd sears gave me a printout showing the 1st sears didnt do proper alignment and the Firestone gave me printout showing 2nd sears didnt do the job right either. sears has definitely earned the bankruptcies. I will never was my time and money using sears stores.

The repairs to my car were done well, but in regards to customer service, this Sears Auto is lacking. I ordered new wheels and tires, but wasnt allowed to schedule an appointment to have the parts installed. I was told to come first thing in the morning, which I did but was told Id have to wait 3 hours for a mechanic to do the work. When I told them to just load the parts in my car and that I would have the work done elsewhere, they changed the estimated wait time to 30, and the with was cooked in that time frame.I saw one mechanic go off on another customer who was dissatisfied with her wait time. Instead of taking the time to listen to the woman, the guy took her cousins personal, and stormed off. He even lied and said that he was be yelled at, when he had no right to be angry considering that he was the cause of the problem.

Terrible service! I dont know who could possibly have rated this place above one star. Clearly those people work/ own this location. I waited for 3 hours for an oil change. There were 5 service members in the garage, and I was the only customer! How is that even possible!?! I have nothing good to say about the experience.

Everyone there is AMAZING, and super fast

Little diasapoined. Called with my problem was told yes can service. Arrived, not to mention left work early to get service once arrived was told Sorry we cant do what you needs done Change and freaking HID bulb. I was Peedoff ..So I just got and Oil changed and replaced my wipers.and tire rotation that want ok..Basic I guess.

Very nice guys working here with a really accessible location.

Im changing oil on this locatin for almost 3 years,and always had good experiences. Today I dropped my vehicle at 11 amand lady at the office said tgat should be ready at 1 pm. Usually I get text that vehicle is ready for pick up,but I didnt,so I called and answer was car is not ready yet. So I came at 4 pm to see whats going on. And the answer was, they are under staffed at the moment,and car is not ready. I understand situation,no staff to work,no problem,happens,but at least let me know before dropping car,so I can reschedule for some other day,which is not problem at all. Like this I lost 6 hours,and its just bad customer service, informations are not honest. Unfortunately I will not use Sears services any more in the future.

Great Job Quick and precise!@

Was unable to perform an oil change that was booked for 8am wanted it till 10am! Took to a north ave shop was gone before 9am took them 25 mins. No wonder Sears is going under if they can’t perform a basic service

I ordered a part online. Received a text & email saying it was ready for pickup. Drove to location & they didnt have it. No wonder Sears is going belly-up.

This visit was stressful and perplexing. Did not see the customer service that I recieved on my last visit.

The lady over there has a nasty attitude very disrespectful doesnt know how to talk to people its a shame that Sears still has her as an employee I rater pay more then go there to be clear its that Mexican lady

Id like to express my complements to Sears Auto Center Manager (1802 W.Lawrence Ave. Chicago Il.) Mr. Maurice Ovens who is simply the best in all means - personal and professional !!! His center is extremely organised up to small details ( what nowadays happens not that often), very clean and perfectly equipped.But what is more important is that Mr. Owens and his team knows how to make customers happy !!!Stay this way !With all respect and best wishesSteve RovnerAWPChicago, 08-12-2018

Will never go again for any work as the way they treat the customers, it’s horrible behavior from the technicians and the staff. Unprofessional attitudes.....

Horrendous Service attempted to call to set up an appointment, was met with a 40min wait time just to be hung up on. The supervisor on duty apparently did not want to work today.

Professional workers I love this service thank you so much

All is good merchandise and the prices

Waited long and the technician was just ok.. Im still waiting on my rebate from the clerk

The service was incredible.

Worst customer service Ive been ever experienced.

Terrible staff, unwilling to answer simple questions. Very confrontational and either unable to unwilling to assist.

Usually mediocre, but had one terrible experience.- they gave me key to another customer- while waiting for customer to return my key the associate told me my oil change would be freeDoesnt sound too bad, right? Well, Im suspicious they never changed my oil to begin with, because my car was parked in the same spot where I left it, no new oil sticker was put on the windshield, oil life was not reset, and radio was still on full blast. All signs the car wasnt touched.I think the associate saw my car in the lot when he was nervously waiting for the customer to return my key, panicked because he realised the oil hadnt been changed, and rather than telling me the car wasnt done offered me a free oil change so I wouldnt have to pay for something that never happened.

They surpassed my expectations on every way and gave me a discount they even sketch me ahead of line because my service was only 10 minutes

Great service done at great price and done when promised

I took my rental car for oil change today and all my lease document got missing. I told the front desk lady (who happen to be the one i gave one of my lease papers to for documentation, and then I put the rest in the glove compartment before going to the waiting room!), but she kept saying its my fault??? How??? I felt embarrassed even asking her for any help cos she kept saying i could have lost it after they handed my keys back to me. I am totally speechless...

The staff here are super helpful and kind.

Came here after my tire was shredded by a pothole. I was told that I could replace only the single tire despite my Subaru Forester being an AWD. This ended up being untrue, confirmed by the dealership and manufacturer. The replacement and service was overpriced, slow service and ultimately a lack of knowledge that required me to replace all tires and could have yielded significant damage to my drivetrain. Will avoid this place in the future.

Thank you for taking care of my Van on late notice. Yes, you are the best!!!!!

Twice in the last 6 months Ive tried to get an appoinment for my tires to be serviced and was told they are booked for 2 weeks.

Nice place to go

Went to oil change and they did not did great job as clean. Was oil on the engine

Quick and efficient service most definitely recommend

Quick and friendly

Good service and prices and support

Showed up an hour before closing and apparently the mechanic already left. Upon asking some following questions the attendant became really annoyed and short.

I booked an appt. with them over the phone. When I showed up, they said they were too busy. Said I could drop the car off and pick it up 4 hours later, if I wanted. No, what I would have liked is a phone call ahead of time so I wouldnt have had to waste my time driving down there.

Nice clean and fast

Great service! Often on groupon.

Great customer service

Ive always had good honest service at this repair shop

Always charge extra for some reason even after paying for everything online...need to be careful