I had an appointment over a month ago at Berman to have them look at my Impreza’s turn signal. The appointment took three hours to diagnose the issue, and they did not fix anything that day. The person who helped me took my warranty information and told me they would check to see what was covered and then get back to me to arrange the needed repair.Over a month later now, and I’ve received one email from that person after multiple follow up attempts, and the email only said they would follow up in a couple days. It’s now been a week and a half since that email.Still need my turn signal fixed, but it seems like this place doesn’t want to help.Edit: 5/14/2021 - still no replies from anyone at BermanEdit: 6/15/2021 - still have not received a call or email back after many attempts

Absolutely phenomenal team. Had some issues my transmission going out on a 2019 Forester, and had to take it in for repair. Luckily it was covered under the warranty, but the team went above and beyond when taking care of my vehicle. Management was great, Giacamo was extremely diligent with communicating and I enjoyed my ride share service to and from the shop. I definitely recommend taking your car Hereford services.

Service department has a SERIOUS communication issue. When my service rep and I disagreed on when I thought my car was supposed to be done, his tone became defensive and hostile. When they blew out a fuse by leaving my dome lights on for 5 hours, causing both key fobs to stop working, and then offered to pick it up for me the next day, it was apparently my fault they were 90 minutes late because they had been calling the wrong phone number. The service rep’s tone changed here too. What’s interesting is that my number on file has never changed. He said he called 5 times. It feels like this might have been just a blatant lie to a customer? I would love to be wrong about this. This whole time I also never received an apology. The customer ISNT always right, but I don’t feel like I was ever taken seriously at Berman. My time wasn’t important to them. So that’s why I’m leaving this public review. I did call Giacomo, so if you see this, check your voicemail from yesterday. Thanks.

Great food and yummy

Bought my car here 4 years ago and have tried again and again to give their service department the benefit of the doubt because its close to where I live - but dont have your car serviced here. Team seems friendly but actual care is abysmal. Over the 4 years, theyve hit my car while in for service and tried to pretend like they didnt hit it - had to deal with the owner of the dealership at the time to have him review service tapes that proved someone in their service department hit it and they had to take my car back to have my rear end fixed. Also, if you service your car elsewhere or have anything aftermarket - they wont actually look at what youve come in for service, just tell you you need to replace the aftermarket goods. Went in this last time for a noise coming on the right front tire while I was coasting and theyre diagnosis was that the rear pads and rotors were aftermarket and needed to be replaced. Did nothing for the sound. Brought it back in to give them another chance and found out that all that was needed was the front right pad and rotor needed to be cleaned and the sound has been fine. Ive dealt with 4+ service managers and they cant hold on to any service team managers. The latest one, Giacomo, Ive given almost a full month to respond to my email to try and justify how they couldnt diagnose a simple dirty pad and rotor, and he hasnt reached out st all. Go to any other Subaru dealer in the Chicagoland area - Ive heard you dont get this poor level of service.