Do not go to this nightmare I repeat do not! Was recommended by insurance company. The car was not ready on time and was given a excuse each time. I was told my car was ready on the drive home my brakes go out from them not putting on my brake pads and lugs missing. I will never go to this place again

Please read all the reviews prior to considering this business to service your vehicle. The worst experience of my life. This is a white owned business in a predominantly black community and should be shut down! The owner talks down to their customers. They are completely behind on work orders and there is no transparency. If you visit the location there is no order and inventory is everywhere, you can barely walk in the door. I literally had to call every single day to ensure my car was being worked on, which it hadn’t been. I was initially told my car would be fixed in 3weeks but my car ended up being in the body shop for 4 months. The insurance adjuster went out there twice. I never write reviews but this was a must. If you can, read the other reviews and try another company who actually deserves the business. This is our community and we shouldn’t accept being treated like less especially when we are the reasons the business is still going. Please consider going elsewhere.

If I could give zero stars I would!! Horrible and unprofessional shop to bring your car. I brought my car here because my insurance suggested it and definitely regret it. I brought my car here early July, I’m still waiting and it’s October. The guy that answers the phone must be on METH because he gives you misleading information with a different lie every time you call with an update….Trying to get more money out of you with fake new problems. Just overall a horrible experience with time wasted.

WORST EXPERIENCE OF MY LIFE. SO UNACCEPTABLE! THEY HELD MY CAR FOR 5 MONTHS JUST TO FIX A RADIATOR. IDC IF UR INSURANCE SENDS U TO THIS PLACE OF BUSINESS! DO NOT TAKE UR CAR HERE!! I CALLED EM EVERY DAY AND THEY BLEW ME OFF AND KEPT GIVING ME SCRIPTS!!! WORST EXPERIENCE OF MY LIFE!

No communication. Got the run around about parts. Had to.make an appointment a month out just to come in and be told to take our vehicle home to wait to order parts that they were pretty much already aware we needed. Smh meanwhile our truck is needing repairs. On to the next one I guess.

They have had my daughters SUV since the end of May and still getting the run around. They are entirely too slow. Ik they may be short staffed but geesh this is horrible.

WOW! I admit they may take a little too long, but I think it is a good professional business. Increasingly it is getting harder and harder to find Saturn parts.

RUN AS FAST AS YOU CAN! This place is filled with crooks. One of the workers here used my friends car for a month and added 1,500 miles to it. They never told us they were going to use the car but we had an empty tank of gas. Not only did they use the car without our permission but they called us liars. They did not even do a good job at fixing the front bumper as the clips do not clip onto the front. The bumper seems generic too as there was no holes for my license plate but I had to drill the license plate holder onto the newly repaired front bumper. Do no go here if you want to risk your car getting used for 1,500 miles then being told that you are lying. We do not want to go through lawyers as nothing much we can do with a civil case matter.

DO NO GO HERE! My parents brought their Tacoma for repairs and they estimated the repairs to be fixed in a week and a half. Due to insurance reasons its understandable. The issue is how were they able to put 1,300 miles in a month?! We called and we were told we were liars instantly. They didnt check who touched the vehicle in their workplace but instantly gave us attitude. Vehicle was completed the first of February but they called us the 12 saying it was ready? What happened to the 11 days it was just sitting in your lot? DO NOT GO HERE.

They told me to give them my car two weeks before they work on it then trying to fight me about my car

Decent do pretty good body work fr fr the owner was the best hes a really stand up guy mask on mask off

These people are bold-faced liars! They will constantly give you a date of completion and once the date comes they push it back. They had my car for almost 2 months and it was a simple bumper and Fender replacement job.They did not have the decency to keep in contact with me and when I called them they had an attitude and rude demeanor. They have too many cars that need to be worked on there which makes them fall behind but they refuse to be honest about it. It was almost a two month wait and my vehicle was not completely repaired.

My experience was very unprofessional. They kept my car forever but the point is they dont keep you updated. Will never use again

Worst place to go too, they have 0 communication with their customers and take way too long to repair your vehicle not to mention they take no care of your cars, they returned mine scratched up. Theyre extremely rude and unprofessional, take your business elsewhere.

To slow service is to slow its been almost 3 month.

I read enough of the reviews on this shop and I thank you all for helping me and others to make their decision with regard to NOT bringing there car to this place. I WILL NOT I REAPEAT NOT BE BRINGING my car to this place i currently am looking for a place for my car to be repaired. And due to the HORRIBLE REVIEWS I WILL NOT BE COMING HERE NOR THE PEOPLE THAT I KNOW this guys will have to SHUT DOWN IF WE SPREAD THE WORD AND MAKE IT VIRAL . WHERE THERES NO MONEY THERES NO BUSINESS. so stay safe and thank you again people for your reviews sorry about the loss. And also it is illegal for someone to sell you new parts as new especially if the part has a critical function IT COULD COST SOMEONES LIFE.

Good people to work with

First, let me start by saying the quality of work performed on my vehicle was excellent. Thats just about where the good review ends. If you care about work quality, you wont have any worries with Classic Collision Center. Service is another question. For context, my 2013 Infiniti QX56 was stolen and recovered in pretty bad shape. The offenders damaged the front bumper, the entire drivers side, mirror, doors, quarter panels, and the rear passenger door. After reading the reviews, I immediately reached out to the insurance company (Direct Auto - My First Mistake) to request a different shop. They provided a list, and none of the shops they provided answered. So, I felt that at least this place answeres the phone.Long story short, the reviews are correct. They dont give you firm dates on completion. My car was in there from August 1, 2020, and I just picked it up today, December 22, 2020. There were issues with getting proper appraisals on the damage. Most are on the insurance company, but Classic Collision has its fair share of the blame. After ordering parts, they noticed that a door was not approved. It didnt appear that they caught it before ordering parts. This means there is a lack of thoroughness between the shop and the office. Classic Collision should have seen it in the ordering process that not all the items werent approved or reviewed before ordering. Screwing this up ultimately cost me another month of delays as the insurance companys appraiser was on vacation. They didnt call me; I had to call for updates continually. I got a different story depending on who answered the phone, Tom or Dominick.Lastly, I was informed I needed brakes; they quoted brakes, and I approved the work. A week later, I get a call that something else with the brakes needed to be replaced other than the pads and rotors. This tells me that you didnt wholly inspect the brakes before reaching out to me to authorized some work, which set completion time back another few days, plus a weekend. They need better systems and internal processes for managing their workload. A computerized system and office management would solve most if not all of their service-related issues. They dont seem to care about their rating either because I overheard Dominick telling a customer that all collision business ratings are low. Its the nature of the business. They get over on providing quality service because they get business from sub-prime insurance companies. Although the quality of work appears to be excellent, I would go to another company if I had a choice because of the lack of service and organization.

This place needs to be shut down the owners have terrible customer service no manners the workers are clear crackheads no communication skills the list goes on my car was damaged in sept 2020 didn’t get it back until after the new year come to find out AC isn’t working here it is June and still waiting

Found new dents on my car that was not even there....

Horrible service. Would not recommend. Do what you need to go to another location. Miles added to my friends vehicle for no reason! AVOID AT ALL COST.

They had my car since the middle of January it is now about to be March and I still dont have my car. They dont have no receptions, paperwork, car keys all over the place I would never bring my business back here.

These reviews helps EXTREMELY A LOT!Of course I made the mistake of not reading the reviews before allowing these crooks to fix my car from an accident. I also wish I could give NEGATIVE STARS!SO IF ANYONE IS READING THIS RUN AWAY FAST! THANK GOD I GOT RID OF THE LOW BUDGET INSURANCE COMPANY THAT DEALS WITH LOW BUDGET HORRIBLE SHOPS! THIS PLACE HAS BEEN LYING TO ME FOR OVER 3 MONTHS ABOUT MY CAR BEING FIXED BLAMING COVID 🙄BUT AS YOU CAN SEE THIS IS AN ONGOING ISSUE WAAAYYY BEFORE COVID! AND THE CAR IS STILL NOT FIXED PROPERLY AND THEY ACTUALLY THINK IM BRINGING MY CAR BACK IN JANUARY FOR YET ANOTHER PART THAT THESE CROOKS DIDNT ORDER! THEY ALSO STOLE THE GAS OUT OF MY CAR, MY CARS ARE NEVER ON E!THEY LIED TO ME ON THE INSURANCE COMPANY SAYING THAT THEY HAD NOT HAD THE APPROVAL TO FIX THE CAR WHEN THEY HAD IT 2WKS EARLIER! THEY LIED AND SAID THAT MY CAR WOULD BE DONE TODAY AND BECAUSE OF THIER NEGLIGENCE OF NOT ORDERING THE PARTS IT WILL NOW BE OVER 3 MONTHS THREE MONTHS OF THESE CROOKS HAVING MY CAR! IF PLACES LIKE THIS GOT SUED OFTEN, EITHER THEY WOULD STOP BEING GRIMEY OR THEY WOULD BE PUT OUT OF BUSINESS! BECAUSE OF THIS SHOP I HAVE PAID OVER 4000 DOLLARS IN RENTALS IN ADDITION TO MAKING INSURANCE AND CAR PAYMENTS AND ME HAVING TO LEAVE MY JOB BECAUSE I DIDNT HAVE RELIABLE TRANSPORTATION! NOT ONLY THAT, I HAVE TO PAY TO GET THE CAR INSPECTED TO MAKE SURE THE CAR IS PUT TOGETHER RIGHT AND THAT THEY ACTUALLY HAVE NEW PARTS ON MY BRAND NEW CAR BECAUSE I DONT TRUST THEM! OTHER INSURANCE AND SHOPS THAT IVE CONSULTED WITH HAVE SAID THIS IS REDICULOUS! I KNOW PEOPLE THAT WORKS FOR FORD THAT CAN PUT TOGETHER 100S OF CARS TO THEIR 1!! I TOLD THE GRIMEY SHOP OWNER TO GIVE ME HIS CAR AND HE HAD THE NERVE TO TELL ME THAT IF HE DID THAT HE WOULDNT BE ABLE TO PICK UP HIS SON FROM WISCONSIN 🙄 AS IF I DONT HAVE KIDS!! I HOPE ALL THESE REVIEWS WILL SAVE 100S OF PEOPLE FROM BEING TAKEN ADVANTAGED OF, LIED TO AND CAN PREVENT ANY OTHER INCONVENIENCES THAT YOU MAY BE SUBJECTED TO DEALING WITH THESE GRIMEY PEOPLE! IM TOTALLY SHOCKED THAT NOBODY HAS NOT DONE SOMETHING TO THESE PEOPLE BUT EVEN I DECIDED NOT TO GO THAT ROUTE! OF COURSE ANYONE READING THIS WILL NOT TAKE THEIR VEHICLE HERE BUT IF YOU KNOW SOMEONE THAT GOT SCREWED OVER LIKE ME SUE SUE SUE!!

Very disappointed. I was originally told it would take a week for this (insurance job) to be done. It took a month. When I finally got my car back from the rear end work that was done my brake light comes on 20 minutes after driving it. I call them and they said they didnt touch the brake line... They only took the caliper off. Im so disgusted. My daughter needs some work on her car... They wont get that business!

They took 2 months to fix my car smh they did a good paint job but I dont recommend this place!! Also someone stole some glue out of my car.

Please please dont take your car there neither allow your insurance company to send it there. Two lying wonders own and operate this joint. They get off on bad reviews and folks begging to have their car ready when promised. Had my car since 9/6 as of today no car. Was promised it back 10/14. There has to be a way that the city would make them accountable for their deeds.

Dont answer phone and took to long

They take there time but great work Im very happy with the results thank you guys

VERY VERY BAD SERVICE....NEED HELP ON THE SOUTH SIDE😭 THEY SAY THEYRE NOT RESPONSIBLE FOR YOUR BELONGINGS..🤔

Good work but had too rush them on the work

The reviews are all true! You cant call to get updates, customer service is horrible. You have to physically go in to speak with them to see progress. It took them 45 days..

This place is very unprofessional please avoid it at all costs! They’ve have car for almost three months I’m going to go there tomorrow and take my vehicle somewhere else.

This place is so unprofessional I truly wish I would have read the reviews they constantly lie about your car not being fixed in a timely manner every time you call they are saying something else is wrong or needs to be fixed HORRIBLE SERVICE

All I can say is I am VERY DISSATISFIED with the customer service and repairs this shop provided, I would never make the mistake to go hear again, I also would not recommend this place.

AVOID AT ALL COST!! 1300 MILES ADDED TO A FRIENDS TRUCK FOR FIXING THE BUMPER!!! HORRIBLE SERVICE.!! ILLINOIS NEEDS TO SHUT THIS PLACE DOWN!!!

Absolutely trash of a place. Dont come here unless you want garbage service and pure attitudes. I didnt believe my sister and friend that came before me but once I came it was worst then the described. I wouldnt send my worst enemy here to get they car fixed.

How are you so unprofessional and you tell me I can’t come in for 3 week until I can get my car fix

I wish I can write 0 stars, DO NOT TAKE YOUR CAR THERE . So, I have direct auto insurance and they asked me to take my car here. After putting in they company name on google, I seen all the bad reviews and did not want to take my car there . However, my insurance company told me I can just take the car there for a estimate then take it to any shop after . I drop my car off about a week and half ago, 2 days later I see my car parked on the street . I pulled over and seen two little holes in my trunk . I did not say anything because it was small . About 3 days ago I went up there to get my mail box key out of my car and was told to come back the next day because they locked my key in the car . I asked them how was that possible because my car was push to start and he stated that my battery died . So, I come back the next day at 9 am and he walked me to my car . I seen a lot of dents and scratches in the back and on the side of my car . I asked him what happen and he claim the appraiser did it . So I called the adjuster and she told me the appraiser do not touch the car . She also stated that the pictures I sent her was new dents . Let me remind you all it was in the back of the car and the accident happen in the front . He also had another car parked on my car i have pictures ! When I brought it up to him he got defensive and told me “ what do you expect your car is parked on the lot with all these other cars . If you want my to pay for the damages, you will have to pay me storage feedback “ . I removed my car today from his lot and contacted my lawyer . I notice some things is removed from my Car . DO NOT GO TO THIS PLACE

Unfortunately was involved in a few collisions this past year and appreciate Classic Collision for being there. Thank you to my friend Lou for recommending Classic and thank you Classic for helping me through those tough times. Classic delivers as promised.

This is the worst shop in chicago have my car for three weeks and still havent started working on it avoid at all costs

I were in a hit in run accident my insurance sent my car to those people On 10/9 I called the next week to see how far they got I was told to call back the next Monday which makes my car been there for 3 weeks now when I did speak with someone he was extremely rude told me to call back the next hour I did I was told they were waiting on my insurance Come to find out my insurance were waiting on them they had my car over a month they didn’t even start repairs my car were just sitting there for weeks there so unprofessional I will never recommend those people

Amazing service!! I have a brand new waverunner that hit a few rocks and got scratched up. I brought it in for repairs Thursday and got it back the following Wednesday!. Only out one weekend!! Super fast turn around and not to mention amazing work!! Its brand new again!! Thanks so much everyone at Classic Collision Center!!!

I don’t know how this place is not shut down yet THE WORST customer service, they answer the phone with attitudes and lie about reasons why your car isn’t done. They have had my car in their possession for over a month and I don’t even think they started working yet I get told same lie every week.DO NOT BRING YOUR CAR HERE UNDER 1 star.

I wish I could give them NO stars. I was involved in a motor vehicle accident on January 2, 2018 my vehicle was towed to them on January 12, 2018 it took almost 2 months from that time for the insurance to have the adjuster do their job and for them to complete the body work. Upon completion of the body work it was discovered there was engine damage not covered by the insurance or my warranty. I was given a quote, which took them over a week to give and is probably over priced, and an approximation of 4 days after receipt of engine to complete the job. On March 6, 2108 a deposit was paid for engine replacement. I have to this day March 22, 2018 still not received my vehicle and every time I call them they lie about the completion date. If you ever need any type of anything done to your vehicle find someplace else they are the worst at handling business and keeping you the consumer informed of the progress or lack thereof. 3 months of aggravation.

Still have my automobile since January. Worst place ever. TAKE MY ADVICE NEVER GO HERE. IF YOUR INSURANCE COMPANY SEND YOU THERE RUN AND NEVER BUY DIRECT AUTO INSURANCE. THEY BOTH GET - NEGATIVE 5 STARS

Unfortunately my vehicle was sent here for repairs from Direct Auto Insurance. Both companies are highly unprofessional. It took them more than 10 days ( closer to 30) to decide if my car was a total loss or fixable. My car was in the shop from August to the end of December. In the beginning they claimed my keys were misplaced. They never called back to tell me if they were found. I had to to call them back. There are no updates given on the progress of the vehicle. I had to always call. Every week and every month it was always some excuse to why the vehicle was not ready. I constantly got the run around with them. Even after receiving my vehicle it was still issues with my car. If I could give them 0 stars I would. If you are with the same insurance request to have another company work on your vehicle. Report and avoid at all cost.

These people take forever!!! I got into an accident late January and still dont have my car back its march 19! Every time I call them they dau something different. This place was referred by my insurance company but I wish i had just towed it to a different place. My car only had damage to the front drivers side and they havent fixed it in over a month! Horrible service dont go here

They smoke cigarettes in this place and its already foul and dirty. I should have followed my 1st mind and walked awayRemembering the last time they stole my spare tire from the wheel well. Avoid this sub standard joint at all cost. Or it might just cost!

Terrible customer service, they keep you’re car for months and not giving you an exact day on when to pick it up. This place needs to be shut down

Avoid this place if possible! I had no choice but to take it here due to the bad insurance company, Apollo Casualty. They will lie to you every week about the status of your car. Tom the manager told me it usually takes 2-3 days to receive a part from KIA and the reason it took weeks to receive the parts was because they ordered used parts so they wouldn’t have to charge me the difference for the new parts. I have a 2017 KIA Sorento and a used airbag was originally ordered for my car! Then for 3 weeks in a row I was promised my car would be ready until I went there to see my car for myself and saw that they had not even started working on it! They have had my car for 2 months already and both the owner, Derek, and manager, Tom, have continued to lie to me each week about it. Try and save yourself the headache and stress and take your car somewhere else.

This place needs to be shut down very unprofessional! Took 6weeks to fix my car. The owner was apologetic. But his worker was extremely rude with his comments. It wouldn’t let me post unless I put one star they deserve 0!

I wouldnt give this place a star not worth it what so ever.... Im not a person who rates places but damn this place very unprofessional was told in August I should have my car in September now we are in October and I still DONT have my car last week I was told I should have it early this week and yet I still dont have my car tell me how much longer.... and everytime i call all i get is i will call you back like really??!??!?!?!?

This is a terrible place they are very rude to the customers even the elderly. Promise you your car on a certain time and it is never ready. Had my car a whole month than scratched my bumper up than said that was already on it. Then called me a liar. The most unprofessional people I have ever done business with.. Will never recommend or go there ever again.

Started off good ended very badly. Car still not fixed properly due to Ricks Auto Shop.

Wow! this place is rediculos... my daughter got hit by another can and their insurance had us go there. what was a two day job has been 1.5 wks... this place will say anything to get u in, they over book cars on purpose to take your $

This auto body place is worst they towed my car 12/30/16 they broke my door lost my keys rampage threw my car and stole. The owner dont care he have a bunch of crooks working there please dont go there just getting my car back 2/20/17

The worst place in Chicago. They also are work with direct auto the worst insurance company in Chicago and they tell them what’s not wrong with your car after u told them what was wrong with your car in claim. Very disrespectful. That place will burn to the ground

Good work,I have had work done twice all was good.

If I could give this place less than one star I would. They have done nothing be give me the run around about when my vehicle would be ready. I have came up there on numerous days when they said the vehicle will be ready and still to this day its not ready. It been almost 2 months since they had my vehicle. I asked them before they started to work on it how long would it be. They told me 2-3 weeks and which I thought that was long but I told them ok go head and do the repairsame since its already here. If I knew it would take over 2 months to work on it I would have never told them to do the repairs. They had more than enough time to finish but they just be having my car sitting around at the shop and they notold telling me the truth about it. The truth is they get paid more as long as the car sits in there shop becuase pay is by the hour and not be the job so why would they rush repairs to any vehicle. You try to support your neigh neighborhood business but now I know that you cant some times. Mad I didnt look at their F rating on The BBB website before I told them to start working. Workers only getting paid $18-35 an hour and macco pay $70-75 an hour with a crappiepisode insurance company they choose places like this so the insurance companies dont have to pay that much and get over on the customer. This would be my first and last doing business with them.

Please dont take your car to them, they are so unprofessional and rude. They will never call for any information, it took almost a month to fix my front bumper, dont waste your money.

Customer Service is horrible they work hand in hand with Direct Auto who also has poor service. My car has been there one month and still nothing!!!!

They take long time to fix my car 3 months for repair a bumper

Had my car for over a month, misplaced keys and keep lying telling me the car will be ready next week. Terrible experience, worst time this could be happening to me.

My car has been here since March 25th it is now June 8th & they still dont know when my car will be done

Bad service and very unprofessional. They had my car since april 10,2018 and now it is may 28,2018 and they still not finish! I wouldnt recommend NO ONE to them!

Car went in in October.. i was told it would be ready by Christmas.. still waiting on my car its 1/28/19 very little damage was done

Service was terrible took too long to repair my car but work was good.

If I can put zero stars I would I was in accident and the person that hit me insurance sent me to this body shop and yes all the reviews are true they took longer then quoted and the car had a deep scratch and my front plate broken . Do not take your car here .

DO NOT take your vehicle here for service! They’re very unprofessional. The receptionist there is rude and has an attitude every time he answers the phone. On top of that they take forever to do repairs and keep lying about the date my vehicle will be completed. They’ve had my vehicle for almost two months and they still haven’t even started on the repairs.

Nice place.

The most horrible place to fix Cars, they do a terrible job, in my vehicle, scratch my Windows whit the metal sander,, the paint all running off, the worst part was,,, it took them almost 6 Monts just to finish one door . Smh

My car has been at this place for entire month . I just went to check on my car because I wasn’t getting the proper communication as needed . My car is sitting in an abandoned parking lot with other damaged cars . They were very nonchalant as to my concerns . I am scheduling for my car to be picked up and taken to a different location .

They Lie Sooooooo Much Makes No Sense!

The men allowed me to take my time to get everything out of my car and even helped me to my car.

Worst service ever!!!This place need to b shutdown!!!!I wouldnt bring a Tonka toy car to get fixed here!!!They take a whole month and then some to fix a vehicle with any kind of damage!!!!!Nothing is professional about them at all!!!!!shut them down permanently!!!!!!!

They are rude also they do a horrible job on the repairs and they tear your car up more than what it already was they also take to long to fix the the cars they had my car for 3 months and its still not fixed right smh this is a horrible business

Poor service. The guy there is monotone yea mean even

This place is the pits my car has been there since Dec 12 it is now Feb 10 my car isnt fixed yet I wouldnt recommend this place to anyone if I could rate them less than zero I would dont take your car there

I took my car to be repaired on a Tuesday I was told it would be ready Friday I called to pick up my truck they said it would be ready next Tuesday on top of the person who answered the phone is very rude and unprofessional

Dirty shop bad experience they stole parts of car that we going to buy back from insurance company bad place to take your car

Worst service. Car been here since April 19 it is now June 6 and they said my car would finally be ready today. The guy told me they will be open at 5am I am here at 6:45am and they are closed! DO NOT bring your car here!!!

Good shop

Its reasonable

Great work bad service

Thanks classic auto

It ok

Terrible

Too bad I cant give 0 stars, it took my car 4 months to give it to me. The day they gave it to me, their work material (garbage) was filled with dust and all the dirty and stained seats were inside my car. the owner told me that it was impossible because they had just washed it, I demanded that he go out to look at the car with me and he didnt want to tell me to come back the next day. For it to be washed. It has a lot of damage that they did not repair. They do not care about the comments about their shop even if they are bad, because businesses do it with all those bad insurances that are responsible for sending the car there.

Disgraceful