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CARSTAR Grand Avenue
4723 W Grand Ave, Chicago, IL 60639, United States
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CARSTAR Grand Avenue
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FR
Review №1

I had my 2016 Honda Fit serviced by CARSTAR for body damage. My car turned out beautiful. Very happy with the work they done. Thanks to Brian and Diana for making my experience there very satisfying and smooth. I recommend to anyone needing body work on their car.

Ca
Review №2

Everyone i spoke to there was very helpful. they set up my rental and talked to my insurance and walked me through the steps on what to do, considering ive never had to deal with this before. i turned in my car on Monday morning and received a call Thursday morning saying it was ready. really quick turnaround, really great work! excellent service all around. i highly recommend this auto body shop.

Lo
Review №3

Brian and everyone at Carstar were wonderful start to finish! I didn’t have to worry about anything, and my car looked great when they were done. I would definitely recommend for anyone needing body work on their car.

an
Review №4

One of the most pleasant and efficient services I’ve ever had with a body shop! Very cooperative and hardworking people. The work was beautiful 🤩. I’m very satisfied and will be a return customer.

Me
Review №5

I must say Brian and Jun are amazing! By far the best customer service I’ve ever had. I was rear ended and my insurance suggested them. They’re extremely attentive and worked very well with my horrible schedule. When I finally dropped off my car they did an amazing job my car looks brand new! Love it so much. You guys are awesome seriously thanks for making this process so easy for me

An
Review №6

They did great work. Our car looks great. Courteous and responsive customer service. We will definitely use them again.

An
Review №7

From the start, CARSTAR was courteous, professional and efficient! They even helped me managed the car rental. My car was returned to me much sooner than I expected. Thank you, Brian, Jun, and Diana!

El
Review №8

Absolutely excellent customer service, outstanding communication, and the quality of work could not have been higher.

De
Review №9

Promising results. I was told my vehicle would be ready in 5 days and that promise was definitely kept. Brian and his crew did an excellent job and I would recommend him to other people.

cr
Review №10

Im always impressed by the quality of work they perform! Have been going there for some years and always receive excellent service.

ca
Review №11

Took my 2016 Jeep Grand Cherokee here to get the bumper fender and headlight replaced and they told me it would take 3 days and they also fixed some scratches on my hood no charge. when I picked up my Jeep I expected to see something wrong but I was wrong it looked like a mirror finish smooth and shiny just like new so I left happy 😁

Ne
Review №12

This was one of the best car repair shops I have ever dealt with. Super professional and always keeping you up to date with texts and calls about your cars status. 100% recommend.

Ju
Review №13

Great customer service and exceptional workmanship! Jun and Bryan made me feel right at home. Their staff are very friendly and took good care of me as well. I was surprised that my car was cleaned and washed before I picked it up. I got it back in less than a week too! Need a place to get bodywork done to your car? Give this place a try. I highly recommend it.

le
Review №14

This company did an awesome job & in good timing. The team was awesome will recommend this shop.

In
Review №15

Since the moment I walked in through the door everyone there was kind a professional. They really took good care of my car and delivered it on time. I highly recommend this place and if I ever need more work done this is the place I’m going to

Sh
Review №16

Owner Joan veryyyyy unprofessional went there to get an estimate was told to bring car in on a particular date and when I called to check about bringing car back was told nothing was scheduled for me and I would have to bring car in a month later when my check engine light is on and an oil change is needed ASAP. Very bad experience dealing with this car shop. A waste of my time. Sucks I have to wait and be without a car a whole month after accident.

Lu
Review №17

CarStar more like FiveStar car service!! Talk about We got it from here it was literally that from beginning to end. I was walked through the process from appointment to whats needed and by when. I knew exactly what was happening and when it was happening. Thanks guys for the exceptional service and quick turnaround. You guys will be my repair shop of choice.Much obliged.

Al
Review №18

They did a great job, my car looks amazing! Jim and Brad made sure I got every needed,helped me with a rental car and explained everything.Totally recommend

Jo
Review №19

I am a repeat customer. The work is immaculate. The staff is respectful and go out of their way (literally & figuratively) to promote and ensure a successful experience. My vehicle looks and feels like new. Thank you Brian, youre the best.

El
Review №20

The Owners were wonderful people they did everything to get my car back to its original state. They did an amazing job!!! Thanks for the great work.

Ve
Review №21

They were very helpful especially when it came to me returning the rental. I will definitely use them again if needed and refer them

St
Review №22

We had a car accident that left the entire backside damaged. Brian was very helpful in getting our car repaired with constant communication and updates. We were able to get the car inspected without leaving the vehicle and the Car Star team picked up and dropped off our vehicle for repairs.On top of the great customer service, our car looks brand new.Thank you for all the hard work!

Ro
Review №23

Super friendly and helpful staff! thank you guys!

Ch
Review №24

Brian Benukos and his team (June) at Starcar is one of the most professional, thorough and amiable auto businesses that I have ever used. Their work is excellent, costs are reasonable, and Brian genuinely cares about his customers and their satisfaction with his work. I refer everyone to Brian and his team at .

Ty
Review №25

One of the best experiences Ive had at a body shop. I got into a fender bender and has some minor damage to my rear bumper. Took it to Georges Carstar and Brian was incredibly kind and professional. Repair was done perfectly and they cleaned my car up to make it look great.

Go
Review №26

The entire staff at Carstarr was phe

Ka
Review №27

The staff at carstar grand ave truly go above and beyond. They are responsive and set realistic time frames. When the replacement door color didnt match exactly, they repainted the car to ensure an even finish because they take pride in their work. We will absolutely only go to carstar for all future car needs!

Ce
Review №28

Best servise ever!!!!Very professional, clean work. Im pleased.

Vi
Review №29

Hands down the best customer service and owners! Brian and June are always happy to help in any way they can. I had my door fixed a year or so back and they did an amazing job. Went back to them recently to help me with my tire, even though they do not assist with tire repairs they gave recommendations to other business who are just as hardworking, reliable, and friendly. Time and time again I can trust and rely on them. Keep up the amazing work!

Ma
Review №30

Carstar on Grand is the best place to go, for auto body repair the staff is great and to the point. The owner is Amazingly responsible, courteous and very professional knows his trade off work. I highly recommend this place Ive had friends and family members have been serviced here with optimal Customer Service.Thank you,Brian

Re
Review №31

Accommodated my schedule and dropped off my car with a free detail and carwash

Fe
Review №32

The owner and office staff made me feel like family, the entire atmosphere was very warm, friendly and genuine👍🏾

iz
Review №33

Best customer service!

To
Review №34

When can you say having auto body repair was a great experience? Only when the work that was done is fantastic. The people were very nice and it was done at a very fair price! I highly recommend this place!

J
Review №35

I love CarStar! The staff is hands down one of the best in the city! They respond in a timely manner, and make sure they keep you updated throughout the process, and help you understand everything thats going on. Their work is always stellar and of great quality. Theyre very professional, courteous, and accessible. Wouldnt go anywhere else.

J
Review №36

Brian and his staff at this car star were amazing. The organized a pick up, they fixed the car better than new and are the most polite people you will ever meet. They went above and beyond for us. I wont forget these guys. Take your car here and you will he super satisfied.

an
Review №37

Poor communication from owner. No communication in regards to what was being done or the timing of the repairs on my car. Very disappointed.

Th
Review №38

Brian is awesome....their work is great

ma
Review №39

Awesome place!!... Brian was amazing keeping me posted all the the time fixing my car .. great job

Ad
Review №40

Did fantastic work on my car. Damage was lower than my insurance deductible, but Brian still offered me a rental. My car took an extra day, and Brian paid for the extra day. The work was done fantastically and blended perfectly. You cant tell where the damage was, and this is great because the car is not even a year old!

El
Review №41

Very friendly, and great service, most definitely recommend

Fr
Review №42

I personally want to give a shout out to Ms. June and Mr. Bryan for assisting me with my claim on my Acura ILX 2013. The insurance took care of the damage and I decided to get extra work done and to pay out of pocket. They made the process so fluent and even worked with me on my balance due to recently losing my job due to CONVID-19. I will definitely be coming back here for any future body work on my vehicles.

Si
Review №43

They are really professional and kind! Highly recommended!

Ma
Review №44

They give their best very professional Brian is a wonderful person I always take my car there when someone crashes

Sa
Review №45

Awesome service! Everyone was very friendly and they did the work faster than promised and came in below their estimate. 100% recommend them!

Jo
Review №46

These guys knew there stuff, stopped by to get my car looked at, they treated her with ❤ as they looked over the damages. Pricing is decent 👌

Li
Review №47

This was the first time at carstar for my Pt Cruiser. The whole team did such an amazing job with my car. I had a hit to the drivers side front of the car. The team had my car a few days, kept me in the loop of what was going on with my car and notified me when it would be done. The day I picked my car up Brian was very sweet to take a ride with me to make sure my car was good. He helped me with a free scratches before I left . I was very satisfied with the service I received. I will definitely go back her again with all future needs.Thank you for making my baby like new again

El
Review №48

Amazing! Brian and Erica are truly amazing. 10/10 I will recommend to anyone looking for body work! Id go back here without any hesitation! Thank you so much for matching the color of my car! I couldnt be happier!

Iv
Review №49

Took my care here after getting rear ended. They were quick and professional. Brian and his employees are awesome. The quote was a fair price.

Li
Review №50

First part of the process to fix my car done efficiently. Waiting to drop it there for repair.

Da
Review №51

Brian, Jun, Nancy and the rest of the staff at Carstar Grand Avenue were very helpful in getting me through the stress of dealing with the damage to my car. The staff at Carstar grand avenue understand that car accidents can be very emotionally draining and walked me through the entire process, from scheduling the preliminary estimate, to helping me work with the insurance companies, to getting my car looking brand new again.If you are looking for a shop that will ease the tension you feel around getting your car repaired and will provide fantastic workmanship at a fair price, look no further than Carstar Grand Avenue. The team here has you covered!

Te
Review №52

Service is exceptional, very attentive n personal

An
Review №53

Had an accident on I-90, took it to this place for repairs. I’ve had a lot of bad luck with repair places but CARSTAR on Grand Ave. was a wonderful experience. I highly recommend their services. Also, their customer service was beyond satisfactory.

J
Review №54

From the moment you call till the moment your car repairs are completed, they make sure you are pleased. Brian is the go to guy. Very nice, attentative & concerned. You remain updated during the entire process. Will always come back! Thank you!

Ad
Review №55

Brian is an absolute professional. He went way above and beyond my expectations. Consider my self lucky to have been recommended to this body shop after the misfortune of needing a body shop. Id have zero reservations recommending this place to anybody that asks me. Thanks again Brian for the exceptional customer service. Alsoooooo.... The body work was fantastic! Like nothing ever happened.

Ju
Review №56

My ford focus had a front bumper accident, this body shop did nothing but try to use cover up nail polish to fill in the scratches from the accident.Then the bumpber was never even mounted on right, that I called them to tell them this. Shouldved just reported this tobbb my front bumper fell of later on due to this bodyshop never fixing the problem the right way. And I saw that all they tried to due was superglue it, This was the worst ever . Keep away from high cost repairs that they dont do properly. Insurence scams on this location.

Am
Review №57

This has to be one of the most immaculate customer service Ive experienced in a long time. My fiancée and I entered the establishment to hugs like a long time family friend. We were treated with professionalism during the duration of the repair with updates and advice throughout. When you have someone like Brian and his team it just restores some faith in humanity with their honesty and integrity. They took the fear out of what was a crushing car accident and repaired my 2011 Dodge Avenger in a manner that was off the lot perfect with a hand car wash and a smile. I can honestly say that this was one of the best experiences that Ive had with repairs and advise to heed Brians honesty with his recommendations for other service needs. I sure will. A major thank you goes to him and his team. 10 out of 5 without question.

ca
Review №58

My husband loves this body shop, very good service !!!

Ad
Review №59

Wow! Finally an owner that gets it. Auto mechanics and body shops are in the service industry and thats what Brian and his lovely wife Jun do. They spend time servicing the customer along with your vehicle. They explain the problem and solution clearly. I originally came in to discuss repainting my car and they helped me to make the decision to go the cheaper route (less money for them but save me money). It was the right decision and the car came out great!

Kr
Review №60

I got a few quotes from various places and Georges not only gave me the best rate but also the best service. Some other shops were not confident they would be able to remove the dent based on the location. Carstar was confident with their work, and the results were perfect.They did not have to do a big job on my vehicle it was just a dent that needed to be removed and paint needed to be blended. They were also an approved auto shop of StateFarm my insurance company, and everything was handled great. I would highly recommend you at least get a quote performed by these guys.

em
Review №61

Really friendly and very accommodating. They did fast work and a great job!!

Kr
Review №62

Fantastic service from CARSTAR Grand Avenue from the first call through car pickup. Highly recommend!

ca
Review №63

Brians customer service was excellent! From the initial call scheduling an appointment for an estimate to his Thank you for allowing us to service you! Brian and this location of professionals was phenomenal!

St
Review №64

Pleased with employee suggestions

lo
Review №65

Great job. definitely recommended. great customer service. took my truck in and they did a great and beyond job.

Gu
Review №66

Great people, awesome service went above and beyond

K
Review №67

I love brian he is sooooo nice....they did a beautiful job on my impala...now i need work done on my chevy cruze and was wondering if they have payment plan options or are a participating location for the carstar credit card?

La
Review №68

Brian and staff are always professional and courteous..and their body work reflects that.

Ro
Review №69

Brian & Jun offer great service--above and beyond--with a generous spirit and willingness to serve. Cant imagine taking my car to anyone else.

Ja
Review №70

Great service. Thumbs up all the way.

Ar
Review №71

Great service, friendly staff

Ri
Review №72

Excellent auto repair

Ma
Review №73

Nice

El
Review №74

Awesome work, better customer service.

Na
Review №75

Great service!

Jo
Review №76

Fast and friendly

Lu
Review №77

Great service

Al
Review №78

Awesome!!!

Information
8 Photos
78 Comments
4.8 Rating
  • Address:4723 W Grand Ave, Chicago, IL 60639, United States
  • Site:https://carstar.com/locations/il/chicago-15143/
  • Phone:+1 773-486-2131
Categories
  • Auto body shop
  • Auto dent removal service
Working hours
  • Monday:7:30AM–5:30PM
  • Tuesday:8AM–12PM
  • Wednesday:Closed
  • Thursday:7:30AM–5:30PM
  • Friday:7:30AM–5:30PM
  • Saturday:7:30AM–5:30PM
  • Sunday:7:30AM–5:30PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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