Victoria helped me today.My old S8 gave up the ghost so had to get a new one. Victoria was well versed on the available phones that matched my needs. She pleasantly worked through all my questions and adroitly transferred my info and apps. Up and running in under 45 minutes. Thats why weve worked with TCC for 16 years.

Victoria was amazing!! She was very patient, great at answering questions and made sure the transition to new phones went smoothly. I will definitely go here for all my Verizon needs.

We had such a great experience with the team at this Verizon store location. Victoria was very knowledgeable, patient, and worked to make the process from switching over from AT&T as easy as it could have been and we will go back with any other needs with our account. The entire process didnt take long at all, and every detail was met with attention. Thanks so much, really appreciate it. Recommend this team; they were upbeat and made us very comfortable while handing our needs with confidence. COVID restrictions were in place, felt safe. Also, very clean.Thanks so much!

Carlos and Victoria were very nice. They helped me with all my tech issues and without them, I dont know how I would have done the phone recovery. Very nice atmosphere. Dream team 2.0

Victoria was an excellent help compared to the portage store. Would highly recommend coming to this Verizon! Very nice and know what they are talking about here!

Carlos helped my husband and I upgrade our phones.He took his time with us and answered all of our questions. He was very personable and we would recommend TCC-Chesterton for your Verizon phone needs.

I went to the Chesterton store for help with my account and Andrew waited on me. He was friendly and helpful and it was honestly one of the best experiences I have had at a Verizon store. Will definitely be going back and hope Andrew is there to help me again. Awesome customer service!

Awesome customer service the staff made updating a broken phone a breeze!!

Beware these thieves! The kid who sold me my phone was busy on his iPad shorting Tesla, gave me bad info and cost me a bundle. The manager called three weeks later, after my old phone was traded in and all the data transferred, new case etc. and said they would not honor the deal. So? What do you do? They got me locked in, and cost me about $500.00 more than it should have! The owners hide in the shadows while a bunch of kids make bad deals! BEWARE!

Carlos was INCREDIBLY helpful with my girlfriend and I today. He knew exactly how to do everything to get what we needed, he even stayed an hour after they closed so that we did not leave unsatisfied!!!!!!!!! Highly recommend TCC in Chesterton, Carlos is god tier!!

Carlos was very helpful..thank you carlos!!

Great experience with Carlos, super helpful!

Allen at the Chesterton location was by far the best customer service experience I have ever experienced, I was with my mother who dreads going to sale phone stores because she always felt like she got a bad experience, after we left there my mother would not stop talking about how great and respectful she was treated and showing her everything about her phone. He definitely needs a position upgrade it.Store was very clean!

Today was the third time I have received help at the Chesterton Verizon store, the employees are amazing.Thanks for the great service.The young man in good physical condition,I dont know his name is unbelievable at his position.

The young gal that helped me and my husband with our new phones for at least 11/2 hours was remarkable. So patient and nice. Wish I got her name.

Was having problems and they fixed it for me right away.

Allen and Victoria have great customer service skills! Allen helped with my purchase of a new phone and transferring services; the process was seamless. Vicky helped the following day when 2 features were not working properly. She took all the time needed to make sure I walked out with a phone that was working.

Carlos was very helpful and informative

Alan at the Chesterton location was hands-down best customer service Ive ever had with Verizon or any other play some business. The man was very clear on explaining his products along with helping me out in every way trying to get my broken phone and all of its contents transferred over to my new phone. He broke down payment plans and cost of extras. But Above All Else, he was dealing with myself along with multiple other customers at the end of the day flawlessly. Definitely worth the 45-minute drive to go out and be able to work with someone like that.

Nice associate - couldnt figure ouy why things unual happening with phone - then like always try to sell a new one to you

Allen was fantastic! Super helpful and very knowledgeable. I will definitely be coming back here for my phone needs.

Got my new iPhone from this shop. Probably one of the best customer services I’ve experienced in a long time. Allan stayed 1.5hrs after the store closed to make sure every was set up right.

Very, very helpful staff saved me buckets of money. Also easy to converse with and explained a lot of things I never understood before. Walked out paying less and getting more value. Thank you for a great Saturday afternoon experience!

We have been to many Verizon stores over the years, have to say this was our best experience yet. Juan was the best. He was honest, straight forward, and not pushy like a lot are. He was a breath of fresh air. Service was great. I’ll make the drive to come back here again to see Juan!

Allen was awesome. Great experience!Highly recommend.

Best experience. Friendly people. Saved allot of money off my bill. Definitely recommend it to anybody.

Allen Prott at the Chesterton, IN was so patient with me. I was truly stressed and he was able to help me transfer pictures and everything into my new phone. If I could rate him higher than a five I would. Thanks for having him as an employee.

Today I experienced customer service excellence with smooth efficiency and kindness.

Rep very patient with customers before me and with me. Not easy when youre senior citizens. Great job!

It was quick and easy to get a new phone

Very. Knowledgeable

Saturday February 29th 10:30am I just had the worst customer service experience at the Verizon store in Chesterton Indiana . The young lady was fast talking, unhelpful, unclear and looked unprofessional with her face piercings with a dismissive attitude.I have been a loyal Verizon customer for over 18 years.I recently called and asked about a promotion only to come in personally and be told the promotion is no longer being offered.I will never go to this Verizon store again.

Victoria was super patient, knowledgeable, busy helping with a smile. Kudos!

Came in here gentleman helped me (allen) I would recommend to anyone thank you for all your help Andrew castagna

Juan and Andrew were incredibly helpful to my husband and I as we made the switch over to Verizon. They were patient with us and made sure we got every discount available. They made our first Verizon experience an extremely positive one. Will definitely be back in the future.

Very friendly service from techs who know their product well. Great experience . Definitely recommend.

The service and the resolve of my problem was excellent. Andrew did a great job thank you

There was a deal for new customers that you could trade in the phones we had and get new ones for free. We already had Verizon, but they said we could cancel our numbers and sign up as new customers with new numbers. We did that, but because of a technical glitch, we had to come in the next day to open the new account. The next day, we go in and are informed that the deal was canceled and we no longer are eligible for the phones. We had our phone numbers for over 10 years and we lost them for nothing.The saving grace for this place is that the manager and staff were friendly and not pushy at all trying to sell us stuff we didnt need. They just couldnt accommodate us. Maybe thats more on Verizon, but considering the sacrifice we made for the deal and it was their problem that caused us to miss it, I was disappointed.I guess thats what tax returns are for. We love our new phones. I just wish we could have loved the price and plan we thought we were getting.

Fantastic staff who will work together with you to help solve issues. Beautiful new store, comfortable work spaces.

Rebecca was the best ! She answered all of our questions changed our plan to a better one and saved us $$$. She did everything in a matter of minutes. Highly recommend her for all of your Verizon needsThanks !

Super friendly and knowledgeable. Great attitudes!!!

Knowledgeable staff, but you’ll be waiting forever. Never enough staff to help with the client load.

Used to be a good store, not anymore. Bought a screen protector because they said it was life time warranty, come in and get a free replacement anytime . Went in to the store ask for a replacement, they said, no problem Ill have one here within a week. 3 weeks later after no call,I stopped in and they said, I have to contact the company and then pay for the shipping and handling for the screen protector. My advise, Go to the valparaiso store, theyre a corporate store. They stand by what they sell you.

Worked with “Stan Stan the Verizon Man” yesterday and was very helpful. Got me into the phone I needed, and showed me how to use it! I highly recommend this store for your Verizon needs!

Guy was so helpful . Awesome in and out .

First class business.

Be warned! Unless you have $$$ to throw out your window PLEASE DON’T GO HERE!!We went here to get 2 new phones. Ended up being ripped off!After getting home we had to spend all night resetting the phones to factory setting and transferring our things correctly and get the phones set up right.Also noticed afterwards that we were charged fees that we were not told about. Additionally to that we got charges additional fees from the carrier that we were also not told about.After contacting TCC and speaking to the manager (Stan), we were informed that he could not care less about our experience and was less than willing to work with us. His main goal was to get us to shut up and get off the phone.

Very friendly and helpful staff. Will take the time to work with you and get you started on using your new phone.

Theyre always pretty helpful, Ive never had a problem there. Theyre technically only an authorized retailer though so they are legally (?) limited in what they can do for you.

Juan rocks! Thank you so much for the great service. Fixed my phone quick.

Terrible customer service only one person in the store 6 people waiting for over an hour and still the one person working was with the same customer over an hour later.....

They easily diagnosed and fixed my bluetooth connection problem. I had spent 3 eeiilns trying to fix it on my own. I should have gone in sooner.

The store has a nice selection of devices, accessories as well as connected home products like doorbells, light bulbs, security and garage door openers. Great location, too.

The two that helped me were excellent

Worst service ever!!!!! staff was useless!!! i went to Hobart store they had me in and out in 10 mins!!

Allen was so helpful and really good service!!!

Great staff at this location. Picked up some great knowledge on home products.

Theres this guy Derek that works there. Ask for him he is legendary.

On December 18 I went into the store because my phone did not work. My phone was restored but the salesman told me that the next time it went out I might lose all of my data and I should buy a new phone. He also told me that they had a promotional and if I bought a HUM, I would have no line charges for it. Six hours later my data was finally loaded and I thought I had paid for the phone and the HUM ($29.95). Soon I found that the HUM was available for $9.95 on line and if I had gone to a verizon store they would have given me back the $20.00 difference. In addition, thought that I had paid for the phone. At no time was I quoted a price of $409.00 or I never would have purchased the phone. I went on vacation and came back 2 days over the 14 day limit for returning the HUM (it would have been legal at a verizon store to return without penalty). I complained and the manager told me she would call back the next day. A week later I called and she said she was still working on it. Today she told me that she had tried to call but had not left a message.Verizon called the store for me and I asked to know what was on the receipt I had paid. I was told that the manager could not tell me over the phone or send me a copy of the receipt but I would have to come in to see it. I never want to go to the store or by it again. Be forewarned, if you want a verizon product go to a VERIZON store.By the way TCC doubles the re shelving fee charged by Verizon.

Changed 4 phones over from AT&T to Verizon with all the promised deals. Buy one get one phone free, and pay off all the old phones. Some of the phones needed to be ordered and by the time they all got there the deal had ended. The salesperson had to assign new numbers to the phones for a day because they were having trouble confirming all the deals. It took me over 2 months and many hours to get most of the deals that were promised because of the new number assignment. And one of the phones were never paid back (about $500). Because of the problem the manager put on 4 screen protectors for free and promised lifetime replacement. When I went to get the first one replaced they had already stopped using that brand, so he had to get it from another store. So he put it in my records that I was owed these new screen protectors. When I went to get the 2nd replaced the old manager had left and the new manager DID NOT HONOR any more free screen protectors. He promised to have the owner call me and I never got a phone call back. They are not a trustworthy company and most of the problems had to be fixed at the Verizon store in Valpo because it was a company store.Buyer Be Ware. Use the company store in Valpo.

Friendly, knowledgeable

Juan is awesome! Super helpful, knowledgeable, and professional!

Always a pleasurable experience, very resourceful sales staff!

Walked in, instant service! Lady was friendly and helpful

Very helpful and professional.

Very helpful.

Horrible service. Not only that, store is supposed to be open and its still closed

Very nice and friendly

Allen is the bees knees

Busy

They need bathrooms.

Fast and convenient

Awesome, as always