Dissatisfied with their professionalism,needed to get a headlamp replaced, agreed to their estimate, paid for the part up front, had a couple hundred dollar balance, but upon pick-up my balance was doubled, they claim that they ordered the wrong part, which cost more. I can understand that, but what bothers me is that I did not receive a call informing me of the situation, I wasnt given the option to accept or decline the increase in price. Upon picking-up the car and being told that my balanced doubled, made me feel like something shady was going on. they wouldnt release the car until I paid the balance. since I need my car, had to pay it, but feels like I was duped.Probably wont come back.

Awesome customer service. Theyre always down to help with good pricing as well

Great customer service! Was able to give me the estimate I needed in a very timely fashion! You Guys are AWESOME!!!

Customer service was terrible. After no call back for a month I still dealt with a rude receptionist. Didn’t take car in. I’m sure the mechanics are good. The ladies that answer the phone should have a better attitude. Will give business elsewhere.

We have had work done on our car numerous times (due to deer incidents and no fault of our own rear end collisions).and their work is exceptional. From the estimate of damage to completion of the repair, the staff is professional, personable and timely.We also use their detailing service. This business is thorough and dependable!!! I recommend M & S 110%!!!

My car received front end damage took it to the shop because of the insurance recommended it. 2 months later took it a car wash and the paint started flaking off

Insurance required me to go through this “business” for repairs after an accident. During the repairs they called my fiancé to ask her if it would be all right if they repaired a bubbling paint spot on our rear wheel cover. They claimed that the paint was bubbling due to rust underneath, but it is important to know that there was no rust visible. They told her they would charge her $200 to fix it. Long story short, we paid the extra $200 it to have the paint fixed but within not even four months, that same spot is completely engulfed in rust. When she called to ask what happened, the receptionist actually said “so they didn’t tell you the rust was going to come back?”. So basically, they got $200 from us just to expose the rust on our car and make it worse. We called over a week ago to complain and they took our name and number down but we have not heard anything since. Please do not bring your cars here, especially if you’re female. I feel that my fiancé was completely taken advantage of and now our car is even worse than when we originally brought it in!

Terrible customer service, very unprofessional.I would not recommend this place.

AWFUL COMMUNICATION! I brought my vehicle in almost 2 weeks ago after a accident. They took pictures and I was told i would recieve a call later on about the estimate, and setting up the appointment. Mind you this is an insurance claim. I did recieve one call about an issue which I called the insurance company and had it fixed right away. I called up there the next day to see if everything was good and was told she was waiting to hear back about a part, and would call me when she heard. Now its been two weeks. I tried calling two days ago, and was told she was on the phone and she took my number down. I waited 24 hours and finally called the insurance company who gave her a call. She easily answered and told them due to accidents and other things they were behind and more than likely couldnt get me in until March 8th. Mind you I brought my vehicle 2 WEEKS AGO. She then proceeded to tell them she would give me a courtesy call which I never received. Beyond unprofessional.

They are good. Have done work with them before, they repaired my mom’s entire Honda after an accident. However, recently I asked them about a part I needed replaced on my door. My assistant called in, and the lady on the phone was uncomfortable giving her their email address to send more information on what needed to be fixed or even a rough estimate? And then when I called in, she gave me an estimate range that was 7-10x higher than what I paid to another place in Chesterton to get the work done. I called 3 other shops and no one had an issue giving their email or price so I could send them info on the part before coming in. And their price was at least 2-3x higher than my second highest bid. All 5 star shops.

For estimate got right in and they did a professional job of it. So sad, 3 days later their great work was for nothing. Car was totalled in a different accident with no injuries.

Secretary gave out my personal information to someone without my permission. VERY unprofessional and terrible service. Will be going elsewhere for service.

Adequate work. Slow repair time 2 weeks

We took our Lexus into this auto shop, at the recommendation of our insurance company. There was quite a bit of body and paint damage.They do great work at a competitive price. The main thing that we will remember is their customer service. We will definitely use them again, if needed.

Picked my vehicle up today. It looks amazing, they matched the paint up perfectly. Very happy with the service I received. The people are extremely caring

Clean and large waiting room, work is eco friendly, quality of work is top notch. Pick up and drop off service. Car was clean inside and out upon return.

The work is always very good.

Very nice and helpful secretary.

They do good work