Debbie is so awesome! She is super knowledgeable about everything, and is willing to go above and beyond to make sure you leave with the right phone for you. Shes friendly, and I can tell shes passionate about her job, and cares about making you feel confident in your purchase.

Where is my other review ? The most horrible customer service I have ever had to deal with. Misleading sales tactics and the company as a whole is lacking in customer service. They charged me a reconnection fee for service I was canceling due to their horrible not 5 G service. I paid $300.00 for two months service. Now they are going to charge me for the free phone on the promotional offer. Stop deleting my reviews!

Great Experience at this location. The Customer service was perfect, ask for Terik! He helped me upgrade my galaxy, and suggested some awesome accessories. Highly recommend.

Nice nice people! Were extremely helpful. Spent an hour on us.

Today I paid my T-Mobile phone bill at the Breckenridge Plaza location ...their customer service was outstanding to say the least ..Thank you Debbie and Terik !!

Debbie was very friendly. And help me and my brother both with new accounts.

Amazing customer service. The gentleman named Terik was very knowledgeable of all the phones and helped me make my decision on choosing the iPhone 12 Pro Max. Highly recommended and I plan to send friends and family to this location.

Cool people friendly and helpful 👌. I almost spent my whole stimulus in there.

Outstanding manager and employee named Crystal, They are very professional. My wife and I are seniors. The carrier was making the process more difficult then necessary.They really were great in resolving the problems

Chris is a worker there that worked hard for every customer that came in. His customer service is unmatched and I would go back to this store whenever I need assistance just because of the amazing customer service I received there!

We went in to change our service and get a new phone. Don did everything he could to get us exactly what we needed. He is very knowledgeable and made sure that everything was working correctly before we left. He also showed us new things to do. Customer service was awesome and we would recommend them.

I came 2 t-mobile 2day 2 ask 4 help on my new phone & a very nice & respectful lady named Jocelyn waited on me. I want 2 let u no that she was very gospel & courtesy. I was very pleased with her helping me. I will give Jocelyn a 5 star rating. Thanks 4 all your help.

I just want to say the service I received today for both myself and son was phenomenal.Terik and Jocelyn went over and above to make sure we were properly taken care of in transitioning our old phones to new ones( upgrades), more than patient with our questions and concerns, as well as making sure the amount we paid for our services was right and on point. Excellent quality customer service of which I couldnt ask for more.Pamela L Sawyer

Deborah provided excellent service!

Great service today.

This store location was great Terik was very knowledgeable and helpful he made the experience amazing.

The staff at this store is exceptional! Don went above and beyond to make sure I had exactly what I needed and was patient and very knowledgeable! My favorite store ever!

Went there got my problem taken care in a matter of ten or less minutes ! Wouldnt trade for any place else.

I just wanted to let y’all know how awesome Terik the manager is. He was so pleasant to work with and actually worked in a very timely manor. Even with the Covid19 and all the safety precautions it was a great experience. I had lots of questions because I was going from having a android to a IPhone. He never rushed me or got frustrated. I just wanted to say how much I appreciate that. Y’all will now have a customer for life!!!!!

I went in because my phone was not able to make calls and my phone was frozen. Don and Terik both took my phone and worked on it together and in less than 5 minutes my phone was working. Customer service was awesome and would recommend them to anyone.

My phone stopped charging and I went into the store for help ... I went 3 different days and recieved excellent service each time ... The staff was attentive and helpful ... They were able to get my phone working ... Thanks guys continue to provide excellent service

My experience with t mobile has been horrible to say the least. This store was even worse. No professionalism. Ive been with Sprint 15 years. Tomorrow Im finding another carrier.

I came into T-Mobile to ask why my SMS messages was not sending to messengers. Don was very quick to assist me with a smile a very pleasing attitude. Don took the time to explain and call customer service while multitasking to assist other customer with their questions. I say all that to say he showed excellent customer service. Customer service was not able to assist me and Don continued to work to gain access to SMS message so that I was able to log into my Facebook account. I appreciate his knowledge and skills. His professionalism was immaculate.Thank you Don.Shout out to Tarik for always being kind and professional.

They didnt give me the promotion and just needed to get it together

Excellent experience in the store yesterday--- Terik and Bri both went above and beyond to make sure I was satisfied with my new Iphone and watch! Bri was very knowledgeable, personable, respectful, and friendly- I loved her energy and smiley face!!! Terik is doing a fantastic job managing the store and his employees-- you could really tell his staff love their job-- !! I would recommend this store over any in the surrounding areas..

Terik & Jocelyn was extremely helpful and everything went pleasantly and I couldnt have ask for a better representative.Ive bought at least 30 phones in my life time and no one has ever been as helpful as Terik.If your company had more people like Terik it would help you sell a lot more phones.

Excellent team of young people led by a customer service focused manager! The team was very patient while getting my 5 business lines switched over from Sprint. They explained our plan and benefits and took care of us very well. The employees at this store are knowledgeable but also were honest when they needed to verify something so as not to give incorrect or misleading information. The manager was attentive to queations from his staff while allowing them to service our account. Very pleased and impressed by the service we received!

I had the best experience there, the entire staff was welcoming and helpful. Tmobile rep Dalton even fed me while he helped me with my lengthy service. I would Definitely recommend everyone to shop here and get a taste of this immaculate customer service.

The employee wasn’t wearing shoes, and the whole place was just extremely ghetto, he was friendly but just not professional

I went in today to get my Mothers phone upgraded. They were very helpful and they made sure social distancing was a priority

Just left the store. Excellent customer service. Chris was very attentive and provided what customer service should be. No hassle, and answered all of my questions. This will definitely be my tmobile store to go to from now on.

The staff are awesome!!!!Tarik, Don, Crystal I just want to thank you for great customer service !!!!!!!

Went to see what was wrong with my phone as it said No Service. Everything was going well and guy was very helpful. THAT CHANGED when another customer walked in. The guy that was helping me- who was doing a great way explaining what was wrong and giving advice- decided to help the OTHER customer as well. Is it so hard to finish helping one person and THEN go to the other? After this, he half- a**ed his way with my problem. Giving lame excuses to get rid of me to take care of other customers. SAD!!!!!

I get 99% of my info online, but occasionally I come to this branch to get more clarity on certain issues, special promotions, etc. For the past few years, this has been the most poorly informed store Ive come across. The OnePlus 6T is releasing tomorrow and T-Mobile is offering 50% off with a qualifying trade in, but the employee had no idea about the trade in offer or when it would be available. He just kept saying it will be in next month and asked if it was T-Mobile that was offering the trade in promotion. He spent about 10 minutes just trying to pull up the info on his tablet, which he said was not working and had no signal. Meanwhile, it took me all of 10 seconds to pull up the OnePlus website, which clearly listed that T-Mobile is the first and only carrier to sell a OnePlus phone. The lines in New York at T-Mobiles flagship stores early release were longer for the OnePlus 6T than the lines for the iPhone. You would think the employees would be aware of an event this big for a phone that was supposed to be available the very next day.

These folks are helpful and knowledgeable! Will continue to recommend

I have not received the credit in 2017 for the 24 month promotion where you pay only for the line.I asked the store manager to credit my account and he says to contact customer service, and customer service says to contact my doctor.

Good prices and no problem with there service

They ripped me off, promoted a free iPhone XR if I trade in my iPhone 7 Plus and add a line.They told me my iPhone 7 covers the tax and all other fees. Now they are charging me about $5 every month for up to 36 months. Plus They told me you will get a free line too. but the charging me about $20 plus tax every month. Now I am paying $44 extra every month instead of $20 a month.I called customer service, they were not able to do anything. They told me t go back to the store and talk to store manager.

Problem identified quickly..solution presented efficiently

Wonderful! Glad I switched.

Friendly staff and quick service.

Accommodating. Promised to hold a mobile but did not deliver the promise.

Great customer service!!

Fast and friendly service

Great place to shop

Im sorry but how in the world does this location have 4.2 rating? I feel like I made mistake or got on someone bad side for asking for customer service. They constantly turn people away if they dont want to deal with you or your phone situation.PLEASE go to the t-mobile in the mall in colonial heights, they really took care of me ❤