Extremely professional work. Plumber was super friendly. Just very pricey, over $250 to replace a broken shut off valve.

Alex Brooks has provided OUTSTANDING service to us for several years. And Alex did it again today. He corrected a nuisance slow leak beneath our kitchen sink we noticed just yesterday. Also we asked Alex to examine a bathroom toilet that leaked infrequently. And boy are we happy we did. He spotted a faulty connector gasket that would soon fail causing large amounts of water to leak if we were not at home. We somehow missed spotting this plumbing time bomb. Russell’s has been and will continue to be our go to for professional plumbing services.

Highly recommend company to go with. From start to finish, we received 5 star services from every individual we dealt with.We had a very specific request but they came up with some great plans that we never thought of. They totally understood our needs and gave us great advice also.The people who came for estimate explained everything we needed to know so we can chose the right plan. Technicians came to installed the system knew exactly what needed to be done and they made it happen.This company has great teams who make things right. Very hard to find a company like this these days and we are so fortunate to find them. The service we received was above and beyond our expectations. Very pleased.

After 29 years it was time to replace the HVAC system in our home and Russells Heating and Cooling was a great experience from the fist visit. The technician who evaluated our system was very thorough and confirmed it was only a matter of time before our humid cool air would turn into hot humid air. We opted for the worry-free service from Russells and the installers worked all day and into the night, in the rain at times, to make sure our install was done! Our first night with crisp dry air in the home was amazing! With the thermostat set to 73, everyone was very comfortable (even cold) when a day earlier 70 felt warm in our home because of the high humidity. Cant wait until winter when we turn the furnace on!

It was great, fast service. Out of all the places in the area, they had people readily available to come to our home. Brandon Davis was our technician. He was very polite and courteous, and got to work immediately. He was able to find the issue within what seemed like seconds, and ran a diagnostic of the rest of the system. In and out in less than 20 minutes. Overall a great experience. Thank you so much.

The guys were on time, they put runners down to protect my floor, they were here only 3 hours, old unit out, new unit installed and working.Thanks for an awesome jod.Thank you Corey for setting it up.

Shane was on time, professional, thorough and knowledgeable. Couldnt ask for anything more

The install team was great. Quick, professional and knowledgeable install of furnace and ac in my condo. I would call Russells again if service is needed

Well for $1,300 we had ac from 5/21 to 6/4 to be exact. A week and a half and after many calls they would only refund $300.00. Werent even there half day. I feel they repaired an old unit from 1984 that was junk and they got commission from the work. We were asking should we replace it but didnt get knowledgeable advice. Id advise skipping this place. A doctor makes less then this. Inexcusable to overcharge.

First, I want to say that I appreciate that this company had an online appointments option and that when I booked online I got a call within minutes to verify my information and got a tech to come out the same day.My ac unit stopped cooling and from a little YouTube DIY research I figured out some things I could do but recharging the Freon, I needed a professional.It was about 10am that I had the callback and they would be out at 1-1:30pm, I got a call at 11:25am that they could be here in 30 min! I’m happy that they were able to come sooner!I believe it was Brandon that came, he was very professional and didn’t try to sell me on anything. He listened to my concerns about the unit and advised what he could help with. He was very knowledgeable and friendly. Even though I preferred to do some of the work myself that I could do, he was very kind! Didn’t judge or mislead me which is great to know I wasn’t gonna be walked all over.Their prices are very reasonable and a lot better than another place I called the night before with no appointments until Wednesday.

Justin (my salesperson) was very friendly and professional, and throughly answered any questions I might’ve had! The installation crew was on time, very considerate of my home and belongings, and was sure to clean up behind themselves. They ensured everything was in working order, explained how my new system operates, and left the place as though they were never there. I am very pleased with the process, the product, and the staff. Great work!!

Russells came when I needed someone really quickly in a pinch. They were here within a few hours, price was reasonable, crew was fantastic. Would 100% recommend and use them again no doubt.

Brandon was our technician and he did a great job! He was thorough in his explanations and answered all of our questions. Our unit was in pretty rough shape, and Brandon explained everything that was wrong, and what steps we needed to take to fix it. The customer service I received when speaking with Mike was phenomenal as well. I’m glad I used Russell’s Heating, Cooling, Plumbing & Electric!

Alex came out this morning to check my unit. He was extremely informative and professional. He was prepared and able to fix everything quickly. Appreciate the work he did on this hot 95 degree day

They were courteous, affordable, and professional. The best part was that they cleaned up afterwards.

Very good service but cost is very very high. For 2 people to replace emergency drain pan in less than 2 hour costs 1400 dollars. That is 350 per person per hour.

Russell’s got out to us fast, diagnosed the issue quickly and accurately, and got my commercial ac repaired on one of the hottest days of the summer. Chance was kind, patient, and thorough, and he explained everything to us in a helpful manner. Huge recommend!

My experience with the technicians installing my HVAC unit in my home, were the best. I am very please with the services they performed, and their very respectful mannerisms.

Amazing Job.... What an awesome crew, very informative about the unit. Removal and install all in one day, communicating on the process throughout the day... What a peace of mind!! Thank you so much you are much appreciated!!!

Our technician was very careful to investigate the cause is our issue. He was very professional and knowledgeable.

Great service and very professional. Matthew the technician was so very helpful and was there to help if I had any questions. Will always recommend this company!

Waited over a month for an appt. my coupon is now expired due to having to wait until august. Called this morning to ask what time they were going to be coming today to be told that they cancelled my appointment (without notice). Took work off for this appointment and the girl on the phone says their is NOTHING they can do to discount the price for THEIR inconvenience. Sucks a lot of people are having breakdown issues but why punish those who are taking preventative action? And they had the nerve to ask if I wanted to start an annual plan with them…if we get bumped for higher paying jobs, why would I want to start a repeat service with you????

Chris was on time and very professional. East to talk to and figure out the issues. He fixed and recommended services to get my ac back where it should be. Highly recommend them and getting the maitainance plan.

I called Russells to ask what the company was going to do to make my repairs.The receptionist had to check with dispatch to see what was going to happen, she informed me that it would be two to three months before they could get the repair parts needed.I certainly could not go two to three months without AC in this 93/95 degree temp.Plus by the time the repair part arrived it would be winter and I cannot Not have heating in the winter.I asked if there was something they could do to get me cool until the parts came in, again she had to contact someone else to get the answer.The answer the receptionist provided was No! there was nothing they could do.I asked if there was someone I could talk to, to try and get the repairs expedited.She said she could give the customer service rep my number and that person would contact me.I waited a day in the sweltering heat, no return call.I called again and spoke to a different receptionist, same thing, sweltering heat, no return call.This went on for a couple days speaking with at least two receptionists. with no one contacting me after numerous attempts to speak with someone in person that could make a command decision.Before I go any further I would like to say that the techs that came to my house, and the receptionist that spoke with me, were all very polite and professional.I have no problem with their performance.What I have a problem with is the fact that in seven years of owning a Lennox system I had more problems with it than I had with my old system that was well pushing 20 years old, but more so, I really have a problem with Russells very VERY POOR customer service.Being in industry myself I understand there are times when quality assurance just doesn’t catch everything and a bad unit will slip through the cracks, I get it.What I dont get, and will not accept, is bad service that I have paid for.Because of the really BAD service I wanted to inform you, the OEM, that because of the bad service received by one of your suppliers, you have lost a customer for life.I have since contracted with a new supplier, one that showed up the same day he was called, and when he arrived at my door on Fri. he arrived with four window units to put in my house to provide cooling until today (Mon) when he could have a new unit installed.I would NOT recommend you reconsider doing business with Russells as a supplier because their customer service is 0 out of 5!

Excellent service. Very friendly and helpful. Would definitely recommend.

I requested a quote on Russells Heating and Cooling online for a new split unit heat pump and received a call back in less than an hour. Corey came out the next day and looked over our system and helped us pick out the best unit for our budget and needs. He was very knowledgeable and answered all of our questions and scheduled our install. Andrew and Harrison arrived promptly at the time the install was scheduled for. They prepared the job site with drop clothes and a plastic runner on the stairs. They were both very professional and it is very apparent by the quality of the installation job that they take pride in their work. Because of Corey, Andrew, and Harrison, I would recommend Russells Heating and Cooling for a new system consult and install.

The technicians name was Chad Tisdale. He did an outstanding job. He was on time, extremely knowledgable and kept me informed and up to date on everything 5/5 stars. If anyone is having AC trouble I highly recommend you call Russells!

10 June 2021 my air conditioning unit shut down. American Home Shield couldnt get a contractor to repair the unit. I called Russells because I received authorization from American Home Shield to hire my own contractor to repair my A/C. Russells had installed the unit I have in my home, so I thought they would have the best equipment to do the repair. The Technician told me the problem was the thermostat. He had the replacement with him. American Home Shields policy is to speak to the technician to verify the the specifics of the repair. I called the request number, but it took too long for them to answer. While we waited I had more questions about the the repair, but he said the thermostat was the problem. Ive done repair work myself. I was taught to check out the entire system to see if something else my have caused the thermostat to fault out. I didnt want to have to make another call about the thermostat or another part of my A/C unit. I paid the technician for his service call and asked for his name. He only wanted to give me his first name. I asked for his last name and he said it would be on the invoice hes going to email me. He said everything American Home Shield needed was on the invoice. He wasnt going to call them with the information they requested. They would have to call Russell for the information if they wouldnt accept the invoice. I didnt want to know about his bad experience with American Home Shield, I just want my A/C repaired. I called the main office to explain the Home Shield authorization procedure. They called the technician and he called me to say someone else from the company would speak to American Home Shield. I Called the main number again and spoke to representative. He told me it was company policy that the Russell technicians do not speak to the home warranty companies. Its the home owners responsibility to pay for the repairs. I can pay for the repairs. I just want to be able to be reimbursed. Im still unable to adjust the temperature on my home and I dont know what may have caused the system failure.

Some communication issues are preventing 5 stars. We had a technician come out to check our upstairs unit and the whole thing was frozen, so the tech said they would have to come back the next day after it had thawed. I called the next morning because I hadnt heard from anyone, and a lady said that it had been scheduled for the following day. A different technician was sent out to check it. He needed my assistance a lot and he kept having me vacuum our brand new air filters out while he shined a light on them. I have no clue why, and I didnt expect for him to need me to be around so much during the process. I was caring for my infant at the time. It seems like 2 technicians should be sent out or something. Overall, the AC was fixed, and everything was done well, but I would have preferred to not have to assist the technician.

Replaced hvac unit good price good service.

Russells Heating and Cooling is been outstanding business they take care of me and Ive never had complaints about their work or service

Had my complete HVAC system replaced. The initial inspection went well and provided options for my new system. The 2 installers arrived on time and spent 12 hours installing my new system and cleaning the ducts. Upon completion they didnt have the right size filter for one vent and promised they would drop off the following morning, Filter never came. Never received my manuals for my new system or documentation my 10 year warranty was properly set up. When the virtual City inspection occurred I requested both from the Russells technician and he promised to ensure I received them, never happened (that was over 3 weeks ago). Now have called 3 times over the past week leaving messages every time to return my call and still no Russell representative has contacted me. I guess my next step is to drive out to their offices to get this resolved. Very frustrating, once they were paid (over $10K) they dont seem to want to provide any service, too many promises undelivered.

I have been a customer for many years. They have installed duct work and a new HVAC system in 2013. Always quality work and great service. Just had my thermostat replaced and my twice a year maintenance perform. Brandon, the service tech, completed the job and did a great job.

Fantastic installation. Very professional and exceeded expectations. Russels was very accommodating and made sure my experience was top notch. It only took 3 days from getting a quote to have a completely installed system!

Russells installed a whole home generator for us a year ago and they came out today for the annual maintenance.Ive been extremely satisfied with the service and their technicians are always very friendly and knowledgeable.Russells also has great pricing. Previously I paid almost double for the annual maintenance with the previous generator company I used and my last home.Highly recommended!

David was very good and very knowledgeable. Did the job in less than 2 hours and was very helpful and professional. Thanks so much!

You are obviously doing the right things, for the right reasons, and doing them the right way based on my recent experience.So, I expected I was getting new duct work. That’s what Andrew, David, Jerry, and I discussed when my wife and I committed to the work.However, when Matt and Isaiah arrived on Monday (Apr 12, 2021), I soon discovered that I was getting a fully optimized HVAC system that leveraged my current 3-ton split system. They assessed each room supported by the system to balance airflow throughout the house. They assessed the return air system where they discovered return air was undersized since it was designed for a 2-ton system. They replaced that too. They added an addition return air in the room over garage to increase air volume to the system. This will pull hot summer air from the room over the garage, which will dramatically reduce the heat buildup and enable the window A/C unit to get some relief during hot summer months.In terms of value, I couldn’t be happier or more surprised by what Russell did for my family. But there’s something else that runs deeper…Andrew, David, Jerry, Matt, and Isaiah were all aligned, focused and anxious to solve my problem – the problems I knew about and the ones I didn’t know I had. Each one approached their work with energy, persistence, and care combined with unquestioned knowledge of what needed to be done. And all were happy to do it. There was a noticeable confident humility in each of them.None of this happens by accident. It’s too pervasive. It’s too consistent. It’s too excellent. It must be intended and it must be a singular focus of the leadership team for this to happen. Once an organization determines what “performance” really is, then all things align to make it happen. Russell has figured it out. Russell knows what they want to be and all things, from my perspective, are aligned to make it happen.Congratulations for “cracking the code” on how to do the right things, for the right reasons, and do them the right way. Congratulations for recognizing, recruiting and developing talent such as Matt and Isaiah. They are truly terrific, happy, hard-working, smart, caring. They would be referred to as unicorns in many organizations. I suspect recruiting, developing, and retaining top talent is also intentional. I’m almost sorry I don’t have more for them to do. But when I do, Russell will be the first ones I call.

My appointment was just canceled for this afternoon with about 2 hours of notice. This doesnt help me at all considering I had planned my afternoon around this and have already taken time off of work. The reason given is that they are experiencing a high number of calls because people are without AC. I dont believe this qualifies as an emergency when the temperature is not supposed to be above 75 degrees for the next three days.

Very honest and professional HVAC technician. Very polite and friendly to me and my family. They did a great job.

System went down unexpectedly yesterday and i recieved service today and repair was performed by Brandon Davis. I appreciate the fast service and fair pricing.

The technitian fixed the problem of the compressor not strating. He replaced a faulty capacitor. However the charge was a rip-off. Besides the dignostic charge of $72.95, I was charged $295 to repalce a $20 capacitor which took 10 minutes.

Where do I begin. First DO NOT USE THIS COMPANY. About 2 years ago we had them install a 80,000$ mini split system. It has been nothing short of a nightmare, the whole system has never worked 100% since we have owned it. We have begged and pleaded to resolve the issue. Even going as far as wanting arbitration so we can at least get something back and move on. All the employees say they will talk to management for us to try and have them rip out the system and start over because it was installed improperly... I mean every body that has been here... Jeremy, Jason, Rob... even the dispatcher Isabella... they always tell me they are so sorry and this shouldn’t be happening, and that the system should just be removed. .. they come out about 6-8 times a year especially in the summer months because it stops working.... yes it’s that bad. Vernitta, which I believe is a manager has given us nothing but empty promises that “well if you do this, and it doesn’t work we will elevate it”. Yet here I am with a broken system once again... they always say “a manager will call you back in 10min”. And I never get a call back... My family is done... we have been nothing but responsive to every attempt they throw at us to save themselves money and all it has done is impacted my children’s well being...I hope that this reaches someone in that company that actually cares and will end this nightmare. Please just refund us something so we can get away from this horrid company. I am broken man at this point and can’t afford another mortgage just to have a system that actually performs as designed and a deal with a company that has pride in its work and respects its customers enough... please help

We hired Russell’s to fix a leak in our bathroom. The plumber re-caulked our shower (for an extra $200+) and did a terrible job. I shared our disappointment with his work before he left our property and he informed me that they would be in touch to issue a refund. We waited a few days and then called when we did not hear from them. They said someone would call us back, that didn’t happen so we called again the next day and spoke to another plumber who came and redid the caulk supposedly free of charge. He told us he could see the refund in the system but it may take a few days to process. 2.5 weeks later we are still waiting on our refund. We have now called twice and are still waiting for our calls to be returned and to speak to anyone knowledgeable. Poor quality work and poor customer service. Do not recommend.

They replaced my hot water heater in my home. They were very professional, honest and respectful. I will hire them again in the future.

Outrageous labor cost for repair when part was supposedly under warranty. Paid because AC was down and it was extremely hot. Next time I’ll just call another company.

Great service. Very prompt. Diagnosed a problem no one was able to figure out. Definitely recommend them to anyone.

Quick diagnostic, knowledgeable and helpful staff. Have used them a few times over the years, consistent good service.

****update*** I contacted the office per request from ownership to first review and was told management would contact me. That was 2 weeks ago and still no response from office manager***Staff is very professional, however, The technician kept replacing parts and running bill up until he finally had to call another technician to came fix our blower. Final bill, with a supposed 15% discount, was $1500 for a Carrier blower motor and control board. That means total bill would have been $1750. Seems like a heck of a mark up for 2-3 hours labor...

I always have good service with Russell’s. They are always very responsive and helpful. All of their staff I have encountered are friendly and respectful of my home and my time. Harrison came out today to perform my annual maintenance check and and I am more than pleased with him. He was super friendly, very professional and very thorough. My dog even liked him and he typically doesn’t really like anybody😊 I have recommended Russell’s in the past and I will continue to recommend them!!

We were massively over charged for a water heater. Then when the guys came it took two hours to replace the water heater. While they were nice they spent most of the two hours outside talking on the phone, talking to each other or not doing anything. Then after they left I found out that some of the water from inside the water heater had rusted and splashed on my front porch and several places on my driveway.

Will from Virginia Beach,I want to thank, Lennox and their team for coming out this morning with breakfast, lunch and, for providing Russells Heating & Cooling with a brand new unit to be installed in my mothers house. 11 years with no heat or a/c is a true blessing.A Very Special Thanks goes to the guys the spent this BEAUTIFUL SATURDAY morning installing this unit.SORRY IF I LEAVE ANY NAMES OUTPRESIDENT / OWNER, BUDDY SMITHINSTALLER - DUSTININSTALLER - ANDREWSERVICE TECHNICIAN - BERTO AUTRYI recommend these guys to come out any night or day of the week. These guys are really Clean, Professional, Hard Working, Respectful, Knowledgeable, Friendly, Neat, and very hard working.THANKS AGAIN GUYS KEEP UP THE GOOD WORK. 5 STAR RATING FROM MEBERTO AUTRYCame out diagnose the problem and repaired it within seconds. Thanks for getting the problem resolved. My ac system is working great now. Thanks again

Very professional. I would recommend him to anyone.

Brandon did an excellent job, and he was very knowledgeable about what needed to be done to breath life into my old AC unit.

Colby and Chris did a great job!

I purchased a unit from them last year. They were not the cheapest bid but came in the middle. I decided to go with them based on reviews and the longevity of the business. I had an issue with unit not getting up to temp because of a breaker. They came and diagnosed the problem and fixed it on time and only charged me for the service fee. Im completely satisfied with everything they have done from the estimate to the install now a quick repair. I highly recommend them.

Brandon Davis was efficient, friendly, knowledgeable and a great guy to work with. Thank you!

Id been a long time customer at Platinum 500 and now that my warranty has expired, it was great to have a fresh set of eyes on my system. The new experience was right on time. My new year is off to a GREAT start with Russells. See you in the spring.

Always excellent customer service....reliable and honest company. Our tech Justin is so knowledgeable and we’ve always trusted his judgement. Thank you!

HVAC repair is one of those tricky things that most novice home owners don’t want to mess with. That being said there’s a lot of room to be taken advantage of if your not a savvy consumer. Russels recommended a fairly costly repair that didn’t seem necessary and wasn’t able to be confirmed. They quoted a price that was VERY HIGH for what they were proposing to replace and refused to give a break down of part and labor cost because that wasn’t their “policy”. It was an obvious red flag in our minds and we immediately contacted another HVAC company to perform their own diagnostic assessment. The other companies technician had our unit up and running 5 minutes after walking through the door with a simple system reset. Whether it was simple ignorance or deliberate deception, make sure you do your due diligence before booking this company to work in your home!**UPDATE TO RUSSELL’S**When you change your policy on listing price breakdown in your invoices, and explaining the reasons why your choosing a particular courseOf action, that might be possible but notProbable.FYI- an invoice is an ITEMIZED bill for goods sold and services provided. If all you plan on providing your customers is a number you make up with zero explanation or basis in fact, you should change what you call your pricing andBill. I think “Guestimate” has a nice ring! You can use it with my compliments!

Called because I woke up to ny furnace blowing cold air. Justin S came out the same day and was able to fix my furnace quickly and efficiently. He even explained the maintenance program which is a great deal. Will use again!

Very good company, excellent service. Very friendly employees.

Excellent service!! We had an emergency plumbing issue after a previous plumbing company tried to fix it unsuccessfully. Marcus from Russells fixed the issue within an hour, correctly within 24 hours of contacting them.. I will definitely recommend this company anytime.

Great workmanship and professionalism. Installed tankless Hot water system and HVAC in a timely manner and walked us through how to use it. Best part of the project was how clean they left the area upon completion! Excellent work.

The plumber David just left my house after unclogging my upstairs drains and toilets. Everything when well with unclogging but during his departure and clean up he stepped into some residue that he machine on the floor of the bathroom and tracked onto my white carpet in the bedroomHe attempted to clean it up with simply green. I asked why he was using it he stated that was all he had for clean up. I asked him if he was going to leave the carpet with the green spots on the floor and he informed me it would be $125.00 an hour for him to try to get the stains out. Really. Needless to say he did just that. Very disappointed I will NEVER use this company again for ANY service.

Mr. Harrison B. was a great technician. He called prior to his arrival to give me an estimated arrival time. I appreciate his thoroughness and the efficiency in which he carried out his tasks. He wore a mask and protected my home by wearing a pair of foot coverings. Harrison was fun to talk to as well, a funny guy. Russels hires great technicians and I am thankful to have gone with this company for my HVAC services. Book with Russels and ask for Harrison B.!!!

Quality plumbing work, clean installation, attention to detail.

Plumbing.David came on time, reviewed the problem and got my clogged drain cleaned out. I am very impressed with his professionalism. Thank you for you honesty and your service.

I will update my review once the service technicians arrives. I had a problem where I didnt get a phone call from the technician after it was past my scheduled time. I called their number and talked to Savanna and she was incredible. I was not the most polite person not having the technician show up after I took the day off however she did some calling around, put me on hold about 5 times but kept trying till she was able to find a technician that could fit me in. So instead of 1 to 3 pm I now have a 3 to 5pm.Having a phone rep like Savanna (hope I am spelling her name right) is crucial for a company and I hope they realize the fires she puts out on a daily basis. Now I am keeping my fingers crossed on the technician being able to fix my heating. Will update..As promised the service technician showed up and thank god he was just a regular guy who made me feel comfortable having him in the house. He told me a little bit of the history of my system since he has serviced it before. He took the time to teach me how my dual system work since i havent ever owned one. He walked me through the system and showed the different settings to be aware of. He went into my attic found a broken part. Had one on the truck and fixed it in 30 minutes.I went from a bad experience with my appointment not being scheduled properly to having everything fixed within hours. I highly recommend Russell Heating and cooling...

They were very professional, nice, and knowledgeable. Gave a good price. I had 5 quotes before this one and they were the best, as well as accommodating and informative during the entire process. Flexible with issues they ran into. I would use them 100 times over.

The tech, Harrison B, was very professional, knowledgeable, and personable. He spoke loudly and clearly while wearing a mask. When he cleaned the indoor coils, he asked if any family members had health conditions it might affect before proceeding. He kept me informed of every step he performed. All around, a very efficient and pleasant service call.

Harrison Boone called to let me know they were on their way and even arrived a little early. He and his assistant, David, were very thorough when doing their inspection and periodically stopped to tell me what they were doing and asked if I had any questions about anything. They were extremely courteous while working in my home and talked to me about possible things I might want to consider for the future that would benefit me in my home maintenance concerns. His sincere attitude and ability to listen to my concerns caused me to request that he be the one to come back and do the next scheduled maintenance, which he willingly set up for me.

***REVIEW EDIT***I’m updating my 3 star review to 5 stars.Every company may have a few negative experiences and it comes down to how they handle those and respond to them in my opinion. As I stated below, we’ve worked with Russell’s a few times, to replace our HVAC was a great and very positive experience, we left feeling truly valued customers and happy with our service. The subsequent plumbing service we received was not a good experience. The plumber asked for a review so I left an honest one. Well Russell’s contacted me directly today and overwhelmingly redeemed that negative experience. I’m so impressed! The woman that called was genuinely concerned with my experience, apologetic and made it right financially as well.Every company can’t be perfect but I truly feel like Russell’s tries and when they miss they care to make it right and keep your business. They’ll be keeping mine! Thank you for such kind follow up!!!I’ve used Russell’s for hvac and plumbing and spent (in my opinion) a significant amount of money with them. When we replaced our HVAC we knew it was pricey and not the most competitive cost but they were timely and the gentleman we worked with was super kind and professional, we just went with them. Since then, having them come out for plumbing in our new home it seems like we MUST being overcharged and today when they came out for some drain snaking and to look at a toilet that had a comb flushed down it by our young child...$550 later I was told it can’t be fixed and we need to replace the whole toilet with a $700 plus toilet on top of the money already spent. That would put us at almost $3000 in for mostly minor plumbing fixes over the last 3 months. And now $550 today without my primary need being actually fixed, not without spending another $700. The plumber was also not very friendly, I felt like he was frequently talking down to me. Especially when I mentioned that last time we received service they couldn’t come out for two days and still charged me a service call fee of $72.50 when I found out after the fact, according to their website they do not charge if they can’t come out same day. When I called to schedule them to come out to address my toilet issue they told me to mention the oversight in them charging me for the service fee during the previous visit to the tech today for some kind of cost break and when I did he got very upset with me. Not a positive experience having spent so much with this company over the last year between two properties to have spent over $500 today and still, according to them have a toilet that altogether needs to be replaced. I can’t help but feel like I’m getting taken at this point.

We had a fantastic experience with Harrison! A thunderstorm kept him from making it to our first scheduled appointment, but he did a great job of communicating with us early so we weren’t caught off guard. When he was able to get here, he was super professional, friendly, and we were confident in his diagnosis of the issue. He walked us through the cost, helped us out with checking into warranties, and was just overall a great tech. It was his communication over the first appointment having to be cancelled that led us to keep our second appointment though we could’ve gotten in earlier with a different company. Definitely a great experience!

This is the second time using Russells,this time to replace our downstairs hvac unit and we are extremely satisfied.I highly recommend using them.

Tried to make an appointment twice. Both times was on hold for over 10 minutes. I moved onto the next company.

Jason C. came out to do the repair work for one of our a/c units after it had been diagnosed earlier. He was in touch with us on the way, on time, super professional, and completed the work faster than expected. He even did us the courtesy of checking out our other unit quickly to make sure we werent looking at the same issue in the near future with that one. Overall, we were very happy with the service and the company in general.

I was referred to this company by two other individuals that had prior uses their services and I was not disappointed to say the least. Everything went seamlessly from the initial call for someone coming out to do a site assessment, to the site assessment itself, down to the installation of the new HVAC units. The HVAC techs were prompt and very knowledgeable. The systems installed were of excellent quality and efficiency.

The tech was very knowledgeable, and courteous, and did the job in a timely manner

Both Markece Deadwyler and Michael Deadwyler really resolved a decades long issue that previous owners had forgotten about. Our new homes issue it had the original ducts still installed. Mix in decades of backyard flooding, open access points for rodents, and moisture in the crawl = torn up ducts. I had gone into the crawl to tape the ducts together dozens of times.By the time the rodents had done so much damage, the only solution was to attack.Fortunately the Russells crew was able to send these (2) skilled pros. Felt involved, educated, and confident every step of the way. Both of them were keen in leaving the workspaces clean prior to checking out from the site. I could tell they attention to detail prior to any installation. My crawl space was mapped out and sectionalized in a way that allowed me to digest the benefits better.I would highly recommend requesting the Deadwyler crew from Russells.

As typical with Rusells, great service and friendly technicians. I highly recommend this company.

Justin Skovinskis knowledge and professionalism was appreciated and needed when my HVAC system required being replaced.The Gentlemen who replaced my system were courteous, clean, prompt and always kept me informed during the entire replacement process. I highly recommend them.

Stephen Burnett and his crew were very professional. They gave me an update every couple of hours on the installation of my new HVAC. The Quality Control also came by during the installation and at the end. I would definitely recommend Russells Heating, Cooling and Plumbing. You will not be disappointed.

Technicians arrived at scheduled time 9am removed an installed outdoor unit but when it was time to install the air handler was no where to be found. I had to call Russells to find out where it was no one had a clue why would you schedule an install without having the unit and the air handler. And here it is 6 hours later and the job is still incomplete. I am very disappointed I wouldnt recommend Russells to anyone. If I wouldve known all of this I would have went with Michael and sons.

Best HVAC company in Hampton Roads!

Harrison B was a very knowledge technician! He was sympathetic to my hearing difficulties and spoke loudly and clearly, so I could understand him with his mask on. I appreciate his social distancing. He offered suggestions to help keep our York running smoothly for many years to come. He was very friendly and professional.

Friendly and professional staff. Usually my go to for any service needs.

Its only the first couple of hours but already I feel a difference in my home. Thank you to Chad for being so helpful and patience. I have the worst crawl space imaginable and he went back and forth underneath the house to find the root of the problem. Thank you for his dedication when many have said there was no problem (yet there was no air in the house). Russells pricing was fair, compared ]/to what I found/ researched online for duct work. This was honestly one of the few companies that were willing to do duct work during the summer time when many scheduled me for the end of August. Had the best experience, hopefully I wont need them for any other major repairs but if I do I would definitely use their services again.

Alex was straight up and was professional and quick with his job.

Always a great experience with Russells. The team is always professional and very friendly. Its not often you see a company clean up behind themselves as they go! They take all necessary measures to inconvenience the customer as least as possible!

Amazing experience with this company fixed my heating problem in less than an hour. Will definitely use again for future HVAC work.

Grant initially came out to fix our bathtub faucet. He was so helpful that my husband asked him if Russell’s did bathtub enclosures and toilet replacement. Grant gave us a thorough explanation of what he could do for us. He was extremely knowledgeable in all aspects of the replacements and answered all our questions. His professionalism, honesty, and technical expertise was very impressive. My husband and I didn’t even have to talk about our decision. We knew we wanted to proceed with him right away. There was no pressure, just a great feeling from the way he represented the company. The price was great too!! From the moment the project began, we knew we made the right decision. Grant and David kept us updated on their progress, discussed any issues with us, and were very organized and professional. They were conscientious about cleaning as they went and respecting our property. Can’t say enough good things about these two men. Will definitely use Russell’’s again for our plumbing needs. Did not even think to call Russell’s for our bathroom remodeling!!

We had a new water heater, new HVAC system installed today, and even had a plumber come out to our home today. Everyone was extremely knowledgeable, courteous, professional, and did an amazing job! We are so happy that we went with Russell’s heating and cooling! Thank you so much for such a wonderful job!

I had been using Russells and hadnt had an issue in the past. My blower motor went out on my Ac unit and I had no air. They told me they couldnt get out for 5 days. I called them back and requested an earlier date, stating that my young child would be at my house which was currently 92. They stated theyd be there the next day. The technician told me the part by itself would cost 1,400. I told them the part at max was 600. He told me It was much more expensive. He then told me for 1,400 he would add in the labor. I told them I would look elsewhere. I bought the part for 519 and fixed it myself. Ive never worked on ac before and after watching a YouTube video it took me 25 minutes. So basically Russells tried to charge me 1000 an hr in labor. I will not be using them in the future

Weve had our heat serviced by Russells for years, and recently had some plumbing and electrical work done. All the techs are fantastic, thorough and clean up. I cant say enough good things!

Highly professional technicians and great customer service.

Water heater in attic busted, called them because the site claimed same day service. We called to be told they had to schedule someone to come out to look at it the next day and then they could schedule the replacement. Meanwhile I guess we are just supposed to let water pour from our attic for days..NOT called another company, friendly and on the way to FIX the problem now.

Herrison was one of the coolest tech I have ever meet. Very courteous and polite. Had a mask on during Covid. Gave great suggestions great work cleaned up after himself. I would Recommend you ask for him for any of your heating and AC needs.

I actually look forward to the visits from Russells! Harrison is always very professional and thorough and Ryan (training) did such a great job facilitating this visit! Great, reliable company!

Great service, communication and advice!

Id give neg stars if able. Stay away from this company theyve changed this past year. Integrity none existent and I WAS a long time, loyal customer for years. Even bought my new HVAC from them about four years ago for cash. Almost$12K. Had a normal service call in Dec right after the tech left only cold air was blowing from vents. Called and he returned. He admitted to leaving jumper cable tools on unit which caused no heat. No biggie...humans make mistakes. We said thanks and he left. Next morning woke up to no heat or cold coming from vents with system showing heat on! Called and they sent a diff tech out that day. Tech got heat working again after a short bit, stated something about the float and may have been caused by air coming in vent(I have invoice with his wording if anyone would like me to send to them) and a second invoice stating that he found a pin hole leak in system that would cost me around$800 to repair! Remember a diff tech was just out day before and stated all was good to go and my $12k system thats under five years old from Lenox has been running great until the winter service! Anyway, after seven calls to main office with ZERO return calls i FINALLY was able to speak with a manager. She stated things happen to new systems and would honor the$195 Lenox part warranty but rest would be on me. I was furious..was advised by a diff business friend not in HVAC business to get a 2d opinion. I did. I paid for a diff local, family run company with integrity still(Metro Mechanical) to come and check out my system. After a thorough two hour check the tech stated no leak and my system was GTG. My loyal business and$$ is now going to Metro Mech as they truly seem to be like Russells USED to be. SHAME ON YOU RUSSELLS and hope you dont last long doing business as youre now choosing to do business. STAY AWAY FROM RUSSELLS HVAC if you want an honest, capable company with good techs taking care of your HVAC needs. All of this tool place approx Dec14-28th. Not one phone call was returned. Disgusted I supported them for so long.Edited 23 Jan: I FINALLY recd a response from owner AFTER leaving this review. My response to this is to late. I was MORE than pacient and I posted my response to this attempt.tomake it right on my FB page. Your company has changed this past year. Sad since lots of loyal customers are finding more businesses failing in integrity these days. I highly recommend Metro Mechanical for anyone looking for a true family run company that still has integrity and a team that cares.