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Honda Service - Priority Honda Chesapeake
621 N Battlefield Blvd, Chesapeake, VA 23320, United States
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Honda Service - Priority Honda Chesapeake

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Aa
Review №1

BE AWARE OF SERVICE!Brought my 20 Accord there for inspection. Was told that their auto alignment machine they use when you enter the service area recorded that the right rear of the vehicle was out of alignment and it would b be $90 to realign. Following the inspection I took the car to Firestone to do their lifetime alignment figuring I will have the car for many years. I was ultimately told by Firestone that there is nothing wrong with the alignment and everything is well within specs. Unfortunately I was charged $23 to be told this.I spoke with the service manager at Priority about my issue only to be told sorry, its not a perfect system and I should have just had them do the work because they wouldnt have charged me anything if it wasnt out of alignment.You all shouldnt be recommending work based upon a guess from an imperfect system. How about confirming there is actually an issue before telling people there is a problem with their vehicle?Your sorry does not fix an afternoon AND $23 wasted!

Li
Review №2

You can schedule state inspections here. You cant do that at their Toyota service down the road. Its more convenient to have an appointment for state inspections than play roulette with first come first served. Also the dealership has plenty of places to work or sit away from everyone else.

El
Review №3

My husband retired from here and their service is gracious to everyone. They listen, but they dont pressure you. They have coffee machine, movie room and massage lounge chairs. There is an IHop next door or a courtesy driver to take you home and pick you up when your car is ready. Very reliable maintenance staff! Easy people to deal with and soon the ladys do Wed manicures are back 👍

Sh
Review №4

Car service is always good at this dealership but the individual who checked me out today was rude. Was considering buying a new car but not from there now.

Wi
Review №5

I purchased my vehicle in April. I had my first oil changed Saturday, July 17th. They said I need tire rotation for 30.00 so I did it. All everything was completed I left, drove 3 miles and low inflation for tire indicator came on. I called Honda and was told that I must bring it back for correction. I did return after some much needed errands. Whos doing QA checks on work completion??

Wi
Review №6

Call to make appointment for the oil change and talk to a service advisor who tells me the first appointment she has available is a week away. Look online only to find out the have many open slots today. If they will lie to you about the simple stuff, what else will they lie about. Only reason going is included in purchase of car. Not trusting anything they say especially since they have already proven can’t tell even simple truth for appointment availability.

Ju
Review №7

Brought my van in for oil change and state inspection. Service was prompted and timely. Waited for my van while being serviced. Waiting area is clean and comfortable.

Br
Review №8

I wish I didnt buy the car there they dont have customer service except the boss.they give you the run around, and we didnt have to go today but they didnt call us to let us know.wadted trip.the car has been flooded but everyone says it hasnt,but we have inference that it has.we are tell everyone dont buy a car there.u will end up with a messed up car.

Wh
Review №9

I was assaulted while crossing the parking lot to enter the sales room.The manager told the police that they do not have cameras covering the front of the show room and parking lot.How interesting, to not have working cameras outside of your car dealership...

An
Review №10

Well organized, greeted right away. Friendly associates

Ro
Review №11

The staff is always polite and very friendly 👍

Al
Review №12

Very professional and polite. Good experience.

Kr
Review №13

Polite. Clean. Efficient

AA
Review №14

Service department is untrustworthy. Had my vehicle towed here after after it broke down on the road. They repaired one problem and told me it was ready to be picked up. Upon turning the key, the check engine light was on. I questioned the service representative, who then called the mechanic via phone. They were unwilling or unable to tell me why or what the exact OBD2 codes were, which is untrustworthy because I paid $100 for them to run a diagnostic. Nowhere on my bill/service agreement were the codes listed. One would expect the service department would offer to keep my vehicle and make further repairs however they didnt which is strange because I was willing to pay them. So I took my vehicle to First Team Honda who properly performed diagnostic and fixed the vehicle.

we
Review №15

Very pleased, I will return for other services.

Ke
Review №16

Quick FRIENDLY Service, good setup for COVID in the waiting room. Oh yeah FREE COFFEE, & Computer carrols available what else do you need?

je
Review №17

Was looking for a 2019 or 2020 Subaru Forester. Found one I liked at 3 different dealerships and Jim Coggsdale came through with the price I wanted to pay on a very low mileage car. Great experience.

Ki
Review №18

Great customer service. They text you with updates on your service appointment. We will continue to use this dealership for our Honda service!

Ed
Review №19

Accommodating and great service.

Da
Review №20

Great service.

Jo
Review №21

I serviced my 2004 Mercury Grand Marquis, and the experience was extremely nice.

Gi
Review №22

I wish they wouldnt spam me to buy a new car every time I visit for service

Je
Review №23

Long wait. Ended up being talked into getting and paying for added work Im still not entirely sure I needed. Ugh!

br
Review №24

Have only been one time but so far so good

Ja
Review №25

Helpful advice and great service. They are covit 19 ready to help you with your car problems

Do
Review №26

Great service dept....

To
Review №27

Service was excellent. Nuff said.

Ma
Review №28

Awesomeness technology CARS!!!

sh
Review №29

Perfect👍🏽👍🏽

Ch
Review №30

Great service

An
Review №31

Awesome

Information
3 Photos
31 Comments
4.5 Rating
  • Address:621 N Battlefield Blvd, Chesapeake, VA 23320, United States
  • Site:https://priorityhondachesapeake.com/service.aspx?utm_source=Google&utm_medium=google%20my%20business%20service&utm_campaign=website%20button
  • Phone:+1 757-213-6600
Categories
  • Auto repair shop
Working hours
  • Monday:7:30AM–6PM
  • Tuesday:7:30AM–6PM
  • Wednesday:7:30AM–6PM
  • Thursday:7:30AM–6PM
  • Friday:7:30AM–6PM
  • Saturday:8AM–5PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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