Only reason I would them a star because its the only way I can post. The manager is the most unprofessional manager. They will not communicate with you in regards to your car. Had my car for 6 days, had to call them. Each time I called, no one knew what was going on. Requested to speak to manager and she would never come to the phone. Just really unprofessional. They lie, lie, lie. Even after having my car for 6 days, even taking it to a dealer, my car is still not fixed. $800 later, not fixed. Dont go here. You will be sorry.

Today I arrived at this shop a little after 2 PM because the mechanic who highly recommended this shop had booked an appointment at noon for 2:30 PM. At 3 PM I walked next door after I had been waiting in the Hospitality Center to make sure they knew which sensor I needed replace for a TPMS sensor. Job was supposed to take 30 minutes so I left my veggie sub in the vehicle. Not one time did anyone come over to greet or acknowledge me.The only interactions exchanged were at check-in, 3 PM when I went to inquire, and after 5 PM when they intentionally made me the last customer of the day. Why am I being told at 3 a part had to be ordered when they knew the year, make and model of my vehicle almost hours prior to my arrival? They wasted my time, lunch and messed up the programming on my vehicle. I requested the original sensor back since I just paid another shop less than 30 days ago to fix the problem. They left it on my lunch; however, I don’t know if this is the wrong part they fixed or the other shop.The representative lacked confidence and self-esteem as he refused to provide eye contact. He looked at the computer screen while telling me that they did nothing, and had the audacity to tell me I didn’t owe them anything. I’m currently at another shop and I find out they took the sensor off my vehicle. They didn’t even put it back on!Now my vehicle is having difficulty being reset due to their negligence. While waiting, another lady was being told that they fixed what they “thought” was the issue for her blower and now she has to pay more money for them to trouble shoot. He tells her that’s the only other part so it has to be that. Smh! Don’t waste your time! Don’t go here!!!

These people are awesome to work with. They are good to me and my family. They work with you. My son in law has his truck in the shop with them right now. They are working with him and Carvana. They have been so great n polite with him. I would refer anyone to them. The are Aces. Thank you for working with us.

Second time using them. I went to get my inspection which was free because I bought my car from Little Joes. They have free soda and snacks while you wait. It was fast and the staff were friendly. Before I got an oil change and an alignment. They were both reasonably priced and I was satisfied with the service. They are a little far from where I live but I tend to go after work and its closer. I will only use them as I get discounts because I bought my car there...

Came in for oil change and now the heat doesnt work

Usually I am very satisfied with service I receive, however not today! I call last Thurs to order tires for the front of my car after being told the previous week there was dry rot on the front tires which were original. So I order tires and set up appointment for today at 8am. Get there today, sign in and go to waiting room. 5 minutes later service person comes and asked what tires are they replacing. 10 more minutes go by, DeAnte comes looking for me asking me about the tires. I said I ordered them Thurs, knowing they are not kept in stock. He continues these are what we have for tires and gives me other options, which I didnt request. I ordered tires that I wanted and I wasnt even given the option today.Then I also had inspection done. I knew for the past 10 mos that the 1 marker light was out, but not once during any service was it mentioned? I thought that is part of the 27 point service inspection to check all bulbs, we do not get reports, so what do they check???? Not a happy camper with service today!!!

The best place for fix your car change Oil and filter for The reasonable price.....

NAPA Service, Mechanics and Desk Personnel Are Professional and Knowledgeable as well as Courteous to me and Servicing my automobile With care

Took my Audi into the body shop to have it repaired and let me say this place is top notch! I had it repaired like nothing ever happened to it. Exceptional job to everyone involved! Great work Mark and thank you for keeping me informed on what was going on with my vehicle! Brandi and Chelsea for helping me through the process every step of the way! I highly recommend using them as your local repair facility! Keep up the AMAZING work and THANK YOU again!

Always take my cars there for service and inspections they always take care of there customers go talk to Raymond Davis service manager....

Great Services! All the staff is very kind and courteous! I highly recommend!

Good place to get your car check out

Lil Joe Repair Service was quick and professional. Thanks!!

Quick n great service

My car got more problems. Runs like S#$&

Awesome car service

Front Desk girl, sorry dont have name, was so friendly and definitely runs the show. Due to virus lounge was closed, I loved sitting outside that I moved into the sun. Beautiful weather enjoyed since I didnt have to think about my car. She gave me the keys + what to expect at next service date. I am requesting small favor.Please check on the injured goose.

Very rude and slow will not be taking my car there ever again you would think after spending 500 on services they wouldnt took all day to fix my car

Friendly service. Goes above and beyond to please their customers. Great prices.

OMG!!! Just got my tires rotated and oil changed for synthetic oil for less than 50$! I went to caviler mazda down the street and they wanted almost 80$ for JUST THE OIL!!! Wow, great service from chelsea! And super happy with the price and service

This place is AWFUL. Never bring your car here hoping for it to get fixed at a reasonable time. Had my car for 2 months and kept lying to me about the process. It was one thing after another. Beyond disappointed in this place.

The ladies at the counter are so lovely. They helped me with everything I needed in a timely manner at a great price. Ive never had such a nice experience at a auto repair shop!

Always great service here

Courteous, responsive, & clean. Went for an inspection, they take you first come first serve.

Chris the service manager and his entire team made my whole repair experience super easy. The work was done quickly, efficiently and I don’t remember the last time my 7 series BMW drove so well. The work done was meticulously clean and the car was returned to me looking exactly the same (clean) as it did when I dropped it off. I could not tell anyone had even been in it. It’s nice to have a service center you can trust In Greenbrier.

They are quick and affordable. Very polite

I needed my van inspected!....Miss Brandy took care me and my needs!...Definitely recommend Greenbrier Auto Care Center to have your vehicle serviced!...Thank you Greenbrier Auto Care Center for taking care of me!...

Mara and the ladies here are great! Mara was so helpful on New Year’s eve! All of the ladies are attentive and provided a great customer service experience!

Money mark the body specialist took care of my new Honda accord. Fast turnaround and could not tell it was in an accident. Would highly recommend him to anyone who needs body work done right.

The best place i have ever been for car services. There employees are very professional. Love my visits.

Greenbriar Auto Care did a professional job mounting and balancing my tires. They also greased all fittings. Everybody Ive dealt with were courteous and respectful. I am extremely satisfied with there services and would recommend them to anyone.

Excellent customer service and clean environment. Brandi (receptionist) and Justin (mechanic) were extremely helpful and very thorough. Amazing place, thanks for everything!

I had paint and body work done by mark williams on my Nissan. The color match and blend job was great quality. Will definitely be going back

I would recommend Greenbrier Auto Care Center. The staff is friendly, helpful and answers all your questions. You also get emails letting you know when your car needs to be serviced again which is very helpful.Give them a try you will not be disappointed.

Never have to wait all day...very professional and courteous

My car was doing fine, had a very small leak from what turned out to be the radiator, nothing causing any issue, and returned the car with an even larger leak, 10/10 not going to return

The receptionist are great at this place. Very nice. Service techs must be a joke. I was the first person in line to get a state inspection and it took 6 hours. And while waiting i love watching techs playing on phones, so im sure the persons car is getting charged by the hour. No excuse in my opinion. Do not recommend them at all and truly dont understand why they are highly reviewed and recommended. Wont be going back here

Teresa and Andy helped me yesterday and are very helpful and knowledgeable. Greenbrier Auto Care is a good place to go.back here today Chris is always very friendly, been taking my parents car here for few years now. Good place Good people.

Fact based review here. Poor customer service by their manager. Zero follow up for ongoing work order that was never resolved. Had to take my car there 3 times, pay more money for additional labor and order additional parts on the last appointment due to the improper initial installation of parts. Will not return, this is the third instance of disappointment for me at this shop and as someone with a mechanical background I have zero faith in the services provided. They have cost me a month or more or non-use of my vehicle, broken my lug key on my wheels(I had to get a replacement on my own and fix it.) and been dis-respected by the service manager on several occasions without due cause since I questioned the false recommendation to install a 1500.00 which was not needed. (Verified) Further, I would recommend Little Joes Mitsubishi re-think their association with Greenbrier Auto-care as it is clearly detrimental to its customers.Most of the other reviews for here are of questionable integrity or based on oil changes and tire rotations which are pretty rudimentary. For that I would give them a little bit higher rating, however, anything of complexity I would not take my car here, period. The service may be ok but when facing complications the customer service ruins it for me and probably will for you too.

I can write an essay ... just be careful when dealing with them

The staff here are very friendly, efficient and helpful which is a nice change from the average auto shop. They even go the extra mile to keep you updated on the progress of your car. The facility is clean and the atmosphere makes me feel comfortable during my wait.

Called and scheduled an appointment to have my squealing ac belt looked at. Appointment set for 0800 and I arrived at 0730. First in line yet five cars were pulled in ahead of me. Was told it would only take 30-45 minutes and I have been here for over 3 hours. Will not be returning.

Great place very friendly. Justin got me in and out in no time. I highly recommend this place great staff!

Greenbrier Auto Care Center is great place to have your car serviced. The staff is very very professional when it comes to serving your vehicle.The employees are courteous and very friendly. This is a five star Auto Care Center.

Great place to get anything with your vehicle taken care of. They have a friendly front desk staff who will keep you updated if they find anything else wrong with your vehicle, they will never fix something without consulting you first. They are fast with their work and for longer jobs they have a great lounge while you wait for your car to be finished with a bathroom, drinks such as soda, water and coffee and comfy seats as well as recliners. They offer free Wi-Fi while you wait!

Darla is the best. She is up to date with my recalls and always gives me a loaner car if my car is more than 24 hr so I dont miss work. The prices are the best and the work is always good.

The staff is very helpful and professional.

Theresa was awesome! Will bring my car back again and let others know about them! Keep up the great work~

I am pleased that my visit was great. The lady that I came in contact was very nice to me and they know their job. I thank God for each and every one of them.

Took our work van down there for service! Brandi and Ray took great care of vehicle, fast, clean, and expert service!!

Quick in and out for a state inspection, was there for less than 20 minutes!

Very friendly staff. The work done was great. My service writer and cashier were amazing. My experience was more than satisfactory.

They have a nice waiting spot and they know us!

Great customer service. Detailed explanation of work through check of vehicle. Flexible. Good time and work estimation.

Most delicious meal, amazingly beautiful presentation. Celebrating my wifes birthday tonight. Happy, attentive, and charming waiter.

Good

Mark at the body shop did some paint work on a couple of pieces for my vehicle and did a great job! Couldnt have asked for better service!

I would not recommend this place for mechanical work. I needed a water pump changed on my vehicle but am limited on time so I inquired about what the cost would be to have greenbrier auto take care of it for me. They quoted the water pump at $285 when they get it from Napa a mile down the road and they sell it retail at $147. Then they quoted labor at $440 for four hours. I went ahead and did it myself and it only took me one hour and cost $160 after fluids. I feel this place is taking major advantage of the consumer.

I took my car there and they quoted me over $2000 worth of work to be done. I took it to my mechanic, which I been dealing with for 17 years and he quoted me $945 dollars for repairs that actually needed to be done. Just not an overall first impression for me. So the search for a mechanic in Chesapeake continues. However, the people in the main office were very professional.

I thank their team for the excellent service. I especially want to thank Jere for her exuberant extreme customer satisfaction that makes me want to return.

Joy was the best. Theresa was on lunch break and I never knew any difference. I love the front desk staff.

Excellent place mark is very knowledgeable and does amazing work

My experience was great. Everyone was so helpful and made the process very smooth. Especially Joy and Jere.

They are great, I got my car from little joes and with my warranty this is where I go for everything, and I have to say theyre great. I wouldnt change anything.

Always take mine and my wifes car here for state inspection. Very honest!

Lee has the patience of a saint. Although the machine that cuts the keys was horrible. He smiled and patiently made my spare key even with the problems. He was great.

She was very nice and explained my plan I have under my warranty and I didnt have to wait long at all.

Nicole is the best female I know. Im clueless about cars unless its put gas in it and go. She knew the literature and broke it down to me. They are the best.

Wonderful customer service!!

The visit was prompt, informative, quick, and a wonderful experience. All the staff were very polite and helpful.

Nicole and Joe were very helpful and knowledgeable. I would and will recommend this place to others.

Quick Service, reasonable prices and everyone was very friendly.

Consistently excellent service and friendly staff!

Everything went well. They explained everything to me about my oil change filter housing unit. Great service.

Darla is the nicest, most competent service advisor Ive dealt with in Hampton Roads. I love coming here.

Excellent service. Darla always is professional and gives excellent customer satisfaction.

During my wait I was updated as to the status of my vehicle and progress. Great personal touch.

The service team was willing to work with me when having my car serviced here.

Prices seemed a little steep but great service.

They were really friendly, especially Jose. My truck was repaired in a timely manner. These guys rock!

I got great service here. They were polite, friendly, and prompt.

They are very good. I rate them 5 stars.

Great service from a welcoming staff. I would recommend.

Ms. Theresa was very helpful. Service with a smile.

I love my Kizachu! They take good care of it!

Good experience. Nice staff. Everything is fine.

Nothing bad to say

Great service, nice people. Keep up the good work.

Great service. Customer service great. Speedy service.

I enjoyed the visit as usual. The staff was great.

I have always had a great experience coming here.

Always fast and friendly service. Awesome!

Shawn was very nice and very thorough with the explanation of the situation.

Nice staff. I love the loyalty program.

The convenience is great. Pleasant staff.

This was a fast service for me not having to set an appointment.

It was a pleasure for me to experience what good service I received.

Great service. The lounge is nice.

Great service staff. There was no delay in getting my car in and got all of my needs addressed.

Getting my car fixed they are awesome he wont stop until he finds the problem