Called to see about a part and gentleman said he would call us back because they had the car but unsure of the part. Waited a couple hours so we went there. They didnt have the part but he forgot to call us back.Which I get if you get busy and since this apparently is not a pick-and -pull we were unable to even look at the car to see if we might want other parts. How can you sell anything if its a pick and pull but you dont call your customers back?

Excellent! These guys came highly recommended and so far the parts that I have gotten have all worked and done what they are supposed to do. See David and the guys and experience the real Culture Americana of a working salvage yard!

Went to pickup part for friend these guys were fast friendly & I highly recommend them for parts needs.

Always good service and always friendly. See Dave and the crew for all of your parts needs. If they dont have it for some strange reason...they will find it for you!!

They told me they had my part so I drove 3 hours to get it. When they were taking the part off they ran over it with a front-end loader and it was destroyed. Failure

Was very pleased. Husband drove 55 miles to another tow yard that we reserved a piece that had been sold upon the morning of arrival, he was able to go to this establishment and get the same piece at the same price. I am a pleased wife. Thank you

Great place! Wide range of parts, comes with 30 day warranty, and they get the part for you! We will be returning here!

Dave was very helpful n knowledgeable in finding what i needed for my car. I highly reccomend them.

The pricing and selection are great, the staff is knowledgeable, and if they dont have a part they can find out who does.

Top Notch! They did not have the part I needed but instead of hanging up the phone, they actually took the time to check the area and found who had what I need. Gave me all the contact info to reach them. Customer Service at its best. Will definitely be our go to professionals forever. Thank you so much!!!

Was diving down a busy intersection and gave this tow driver plenty of room to merge for several miles, at which point he did not. Then in moving traffic a TOW TRUCK cuts me off while traffic is moving almost causing an accident and then drove several miles with his hands out his window shooting birds and yelling and cursing despite him being in the wrong and me leaving several lengths in front of me prior to that for him to get over while he was on his phone. So there’s that 😂 Tag 4802 TV. Called to report it to the business and it’s the same guy that was driving answering the phone that has been apparently giving bad customer service per other reviews.

Good service.

I called to look up a part dude on the phone was mad rude getting loud questioning me on how I knew information without looking it up. If I could rate zero stars I would.

Somebody had stolen one of my tires right off my car and these guys had the exact rim and tire I needed at a very good price. Very thankful I was able to find them. They were easy to work with and very kind and understanding.

I called to get pricing after being recommended by this really nice sales manager at pick in pull in Virginia Beach for a donut tire and about hit the floor when the guy told me he would charge me $75!! Really crazy when i just purchased the only two they had at pick and pull for $15 a piece..smmfh..very disappointed..

Just came out from there to pick up a car that was towed. Staff was EXTREMELY rude and disrespecful the entire time we were there! Even though they were rude we still kept our calm. They do not know how to provide any sort of customer service. When asked a simple question about how the towing would work he didnt care to answer our question even though he deals with situations like on the regular he rudely responded that i need to just call the other company while the other coworker just laughed at our shocked expressions. I get it you get paid no matter what but you should still show respect to others as a human being. We werent difficult to deal with, we didnt give him ahard time. Im just baffled at how these people treat their customers. If i could give negative stars i would, but i guess im sticking to just the one star.

They had a 13 inch rim for my Honda, and that is so hard to find, and their customer service was wonderful.. They were great to work with and Im so glad I found them!! Ill definitely be calling them again in the future!!

Terrible. Absolutely terrible customer service. Glad I didnt go here because if someone talked to me like the guy talked to me the phone in person, he wouldve left work on a stretcher.

Does NOT sell to public last I checked. Waste of time

Worst service Ive ever had!!!They dont know how to treat customers,they are so rude and sarcastic Im never gonna go back to that place and I dont recomend this place for nobody

The guy who answered the phone was really rude and just didn’t seem to care at all. If you are on the phone, try to be more patient and act like you care about your customers.

These guys are my first call everytime i need a dealer/ used part. Easy to deal with and they stand behind their parts. Ive dealt with the driver, Mark, at 2 shops now. Havent met a nicer dude.

Friendly people. Get what you want

I had bought a wrong part and Metro worked with me on a return. Top notch company. I would purchase from them in a heartbeat. Thanks Joe!!!

Great guys to work with.

Get price on stuff came to get a driver side mirror. They pulled it them selves all I had to do is pay for it.

I got a fair price for a used trannie that included delivery, but a couple weeks AFTER it had gone out of their warranty I was having serious problems. I was EXTREMELY impressed that these folks stood by what they sold me and delivered me a 2nd one the next day. You are always taking a chance with used parts, but your risk is minimized with this company.

These guys are great! They go the extra mile to get what you need.

Everytime. Metro wins or helps me win.

It is a good place to work and we try to have a good parts to sell

Had just what i needed!

We at Family Auto Repair Plus have used Metro for years and always get Quality Auto Parts at very very low prices!

Hreay

A+

Too expensive