user
Spring Air Factory Outlet
124 2nd St, Chelsea, MA 02150, United States
Appearance
Spring Air Factory Outlet
Comments
d
Review №1

Got a decent mattress for our son ok service but I’m a easy customer have had it for a year and think it’s good quality for my son and the price will go back for my daughter when the time comes

Ri
Review №2

Amazing customer service

Mi
Review №3

Worst people ever to buy a mattress with defect and no warranties Carlos Núñez who is sale representative is a unprofessional manner dont want to return the trash that he sale recommendation people don’t buy in this place Rhodes mattress is very expensive and poor quality and bad service.

Ge
Review №4

Just left this place. Nice and friendly people that work there. would recommend to people. Great selection

Tr
Review №5

I was looking for a good mattress that would help me with my daily back pain and my other mattress was very old. I liked it because the main sales person that’s there daily didn’t pressure me at all to buy anything. That’s very important to me. I was shown different mattresses based on the price point I gave him. He then let me try each mattress along with showing me the extras I could get like s mechanical bottom. I was able to try put the mattress as long as I wanted. He specifically wanted me to change positions while laying on the mattress to make sure it was comfortable. He was there when I needed him, close by, but not hovering which can make you feel pressure to buy. I actually left the store and came back later knowing I had the money to buy a mattress. There’s even a 90 day payment plan if you can’t pay the mattress off all at once. The show room is connected to the factory where the mattress is locally made. Delivery is fre too. The prices were lower than other retailers because its a factory outlet. I was moving so I needed the mattress fast. The sales man suggested I get it delivered the day before the move, to make it easier. I was called the day before and given a two hour window for the delivery. I was then asked if that time worked with my schedule. The day of the delivery, I got a second call that morning confirming it would be delivered in the time frame specified. Three men did the delivery and took there time setting up my queen size mattress. They even asked what height I wanted the mechanical stand to be. Then they showed me how to use it. By far, this was the best experience I’ve had buying a mattress. I would definitely recommend them to family & friends. I also will go back for any future purchases for a mattress.

Ni
Review №6

Carlos was an amazing helpful hand when it came to picking out my mattress. I was totally shocked at how many options there were and he took the time to pick the right one for me! thanks again we will be back

Je
Review №7

I’ve been happily purchasing mattresses from Spring Air for many years. I’ve also referred some family and friends who have been just as pleased with the quality of the merchandise as well as the excellent customer service as I have been. Spring air is the way to go!

Xa
Review №8

Awful customer service. I don’t recommend anyone to go to this store. I tried to return a mattress, which I had for less than a week, but I had the hardest time. The guy (the manager I think, he’s always there) that was supposed to process the return sent me to the back to talk to some people - they told me they had nothing to do with the mattress store and had to go back and talk to him. Ridiculous. He simply did not want to process the return.

Br
Review №9

I came in one week night and had the pleasure to work with Carlos. He took the time to go over the different models, which ones were innerspring and which ones were all foam.I had a great experience and will definitely be back to buy another one for my summer home.

Sa
Review №10

A few affordable pieces, I really like our mattress and if youre on a tight budget they have some mattresses that youll like. Delivery was on time, delivery men were courteous and thoughtful.

De
Review №11

I recommend it, very good quality products they take the time making sure you understand the difference between each mattress.. And Carlos make this a easy experience

An
Review №12

Great quality mattresses and great customer service. Highly recommended. Will purchase again in the future.

Ge
Review №13

I got a really good experience doing business with this company, they have good customer service from Carlos and very good products. I am very satisfied with the products they sell and I recommend people to go and visit this company!

Md
Review №14

This is an outlet of Spring Air mattress where they offer heavily discounted price. If you are not sticked with brand this might a best choice. They ask for delivery fees too.

Jo
Review №15

Very great spot to buy mattresses! Has many options and models that make me want to get them all haha, but the staff is nice and always aware for your needs.

Cu
Review №16

Very helpful staff assisted me in picking the best mattress I have ever owned. Price was right, the mattress is high quality, and the customer service was great.

Jo
Review №17

Helpful staff, helped me pick out a bed to fit my needs. I liked the prices and no gimmick bs.

Wi
Review №18

Great sales, great salesperson, best mattress I ever bought

Ja
Review №19

When I had to make a quick move I needed a new mattress asap and the family at Spring Air were able to get my mattress and move up my delivery date

Mi
Review №20

Good mattresses cheap. Just make sure to ask for the cheap one advertised on the sign, they dont label it, and like any sales place theyll try to upsell you.

Ed
Review №21

Very good service, Carlos the sales person explained us pros and cons from memory foam and springs on matresses, he help us determine the best option for our needs (back pain) good experience, better price!... will must definitely recommended.

Ja
Review №22

Great prices. Most comfortable mattress I have owned

St
Review №23

People are friendly and professional, great selection

Ha
Review №24

Customer service completely sucks. No knowledge what so ever.

AN
Review №25

Very bad place to buy your mattress. I came to there for buy my mattress and the guy said for me that delivery is one price, i back to there two days after and the price for delivery change for more espansive, I took with sr. Nunes, Carlos E about this and he were rude. I prefer pay more for a mattress in another place that get my mattress in this place. Your need trater the costumers better, learn that.

Ca
Review №26

Worst people ever, the guy who works there didnt even bother to ask us if we need help, after we asked him he showed us two mattresses and then went back to his office without telling us anything or asking if we still wanna look for other mattress ver rude, i dont recommend it

J
Review №27

Great value, and surprise, they deliver!

EL
Review №28

The customer service is a joke.never go back there

Sa
Review №29

Custom made mattresses

Mi
Review №30

Bought a mattress there this year and the mattress sucks I have tried to talk to the guy there but he was no help and told me I could not return it and if I wanted other one I had to pay for it the guy has no idea how to give advice on a mattress I need one to help my back now myBack hurt more now then before very sad and will never go back there again

al
Review №31

This business has the best prices on mattresses. I have always bought there. If I had a pair that was damaged but they are very responsible with the warranty. Half you have the mattress clean and save my receipt they are always responsible and maintain the good service and the best price. Carlos Nuñez is the one who attended me and I have never had problems with him.

Lu
Review №32

Good prices and good service, ask for Carlos.

he
Review №33

The truth was that I had a good concept about this site, but in recent months I bought some items in this store, which had a defect, grab the money back. The attention of the man in charge of the warehouse was contemptuous.

Al
Review №34

Very good beds. !!! Customer service is very good, In English and Spanish. !!! they are the best. !!!!

Ev
Review №35

Very good customer service

Information
2 Photos
35 Comments
4.1 Rating
  • Address:124 2nd St, Chelsea, MA 02150, United States
  • Phone:+1 617-884-0041
Categories
  • Mattress store
Working hours
  • Monday:10AM–7PM
  • Tuesday:10AM–7PM
  • Wednesday:12–6PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
Planning
  • Quick visit:Yes
Similar organizations