Placed an order on February 1st. Given a delivery date of February 2-4 and was told to call every morning to check on status. On the 4th was told it was coming that day. Finally called them at 6 pm and still told the delivery was on the way. Didn’t happen. When I called them on the morning of the 5th (Friday), was told my delivery had been moved to the following Monday! Cancelled order.

I called Ferrellgas to report that I had no heat and requested that they come out and light my pilot light. When Robert arrived, at the exact time of the appointment, he went to the propane tank and turned the on valve. Thats right, I had turned it off during the summer and forgot that I had done that. Robert was very nice and then told me that I had an electric starter. Robert was very understanding and did not make feel like a fool. Thank you, Robert.

This is our second year using this company. The Chattanooga office staff are always very friendly and product knowledgeable. The delivery service is very friendly and prompt and knowledgeable. After meeting with delivery the first time we did not feel the need to be present for future deliveries. The great pricing Helps a lot! Thanks!

Started as a customer a few years ago. There was a hiccup at first but they seem to have straightened out. Have not had a problem in a couple of years. Great price promotions and customer responsiveness.

The people around this place are good people

They are responsive and have provided good service to my company.

Ordered refill and it was delivered timely as promised

I would have been a new customer at Ferrellgas, but their customer service was lacking from the beginning. I prefer companies who will take a few extra minutes to communicate with customers and try to find a solution, especially when providing residential utilities.Interaction details:I bought a house this month that runs cooking & heating off of propane.1. On the 6th, I spoke to a Ferrellgas representative over the phone about getting a new tank set. She seemed very helpful and knowledgeable.2. On the 13th, I drove out to their Chattanooga location to set up my account and arrange a time to set the tank. The earliest time they had was the 17th. I figured that was not too long to go without cooking; it is summer and we wouldnt need heating.3. On the 17th, they called and said they couldnt set the tank because it had rained that morning, and their truck would get stuck in the mud. (I live in a flat, residential area with no flooding problems.) I was told someone would call later that day to reschedule my set time.4. On the 19th, I had not been called back, so I contacted them. The woman apologized that no one called to inform me of when they chose to reschedule my appt - seven days after the initial set day, the next Monday (24th). (I point out that, had we been setting this up in December, my family would be living in very bad conditions for over 10 days with no communication from Ferrellgas.)5. I asked for a sooner time, she informed me that the guy out setting tanks wont be doing that again until Monday, sorry. I reminded her that my family cannot cook without this utility, and asked if there was anything she could do. She said she would call around and find out if anyone could help me. She called me back several times to say there really was nothing sooner. I asked her what would happen with the 4 days of rain forecasted over this weekend, since a little rain this week caused these problems, and if my rescheduled appt on the 24th would be rescheduled yet again - for another whole week later.The woman sounded surprised when I asked this, as if my concern about having the appointment postponed for two weeks, and therefore not having propane at my house to cook with, was not really her problem. She said, Im just trying to save you and us money, because if our truck gets stuck in mud in your yard you will have to pay to have it pulled out.I said, Im starting to feel like going with another propane company might be easier for my family, at which point she scrambled to say she would call her manager and find a solution.With that idea, I called Holston Gases while I waited for her call back. They were immediately helpful, put me in direct contact with the man who sets tanks, and offered an interim solution in case their truck could not drive on my lawn due to rain. Holston made no mention of thats after business hours or youll have to pay to unstick our trucks - just solutions.In my experience, Ferrellgas only provides solutions outside the box when you threaten to go elsewhere.

Ferrellgas service was prompt and there rate was less than other competitors.