Parking lot and restrooms were well maintained. Inside was stocked and temperature was cool. Employees were helpful in answering questions, knowledgeable from the phone conversations I heard, and one employee loaded an item on the cart for me. Great experience, will return.

Every time I shop at the Chattanooga store my order has always been ready to go. The sales associates there are friendly and helpful. You could not ask for a better experience.

I ordered online, order was ready sooner than expected which was great. When I got to the store the young man helped me quickly and was very professional.

I am an occasional customer of Northern Tool here in Chattanooga. Every time I go there I feel comfortable that the employees will be able to efficiently help me find what I need. They also have a plethora of tools that aren’t available at other stores like Lowes or Home Depot. I’m grateful that we have a Northern Tool in Chattanooga as it has helped me with my projects countless times.

Good store. nice staff. good prices.

These guys are the best. There is nothing they cannot do. I love this place.

Staff is very knowledgeable and courteous tried to help with all your needs good selection of quality tools

Great price! easy and quick to find what i needed. the checkout was fast and easy as well

Excellent selection of tools and supplies. Helpful,well educated staff. Good service, clean well organized store. Find many items that you will not find anywhere else. Good location, just off of interstate 75

Great place to shop! Staff is very helpful!

Always a great place to go for the DIY folks as well as contractors! Batteries, tools, trailer parts, and gravel gear clothes. Even tractors and trailers! If you need it, they probably have it!

Fairly good experience. It would be nice if I could use a military discount on this purchase seeing as how I am retired military. Oh well. It is what it is.

Online order is fast and convenient

Nice stop if you’re looking for all varieties of tools. The employees here were not able to help me which was kinda disappointing. I was impressed in the amount of tools they had tho so I will probably be back in the future.Tip: check online or call ahead to see if they have a product before going in store.

Horrible company to deal with. Just horrible. Sales representative in the store told me not to believe what I saw online in terms of deliver dates. Its really a shame that associates at this company have such little confidence in the place they work.

Decent selection of reasonably priced products.

Way over priced on most items. Customer service was awesome though.

Bought engine for an old Craftsman CRT fit perfectly and started 2nd crank could not be happier

The 1950s are memorialized for a genuine sense of caring for people and a real sense of actual customer service. This location brings is and brings it hard! Real service, actually care, and always deliver. cheers

Good ol Bass Pro was out of stock on both of their tables. Hit Northern Tool, they have 9 in stock at $10.00 less. Key word here IN STOCK! Simple ordering process, done in less than 4 minutes, thanks NT!

I usually order online and pick up at curbside with these folks. Always have my order in stock and will free ship or let browse in store while picking up. They always have the goods advertised and I appreciate that.

NORTHERN TOOL,WAS A GREAT EXPERIENCE.ON BUYING TOOLS..WILL SHOP AGAIN SOON.....

The store had some cool products & some things that are a real bargain but most of the stuff I looked at was way over priced for a brand name/names that are not as reputable as the ones they sell my advice to everyone is always shop around for the best bargain..but Im not bad mouthing them as far as friendliness and options for tools because they have a very broad selection

Poor customer service! I’ll never purchase anything from here again!

Excellent customer service. Plenty of customer servants available to help.

Always great products at a reasonable price and great friendly service.

Great place to stop for tools, clothing, trailers, trailer parts, trailer tires, generators, pressure washers, and much more than can be mentioned here so drop in check them out and Im sure youll find something to fit your needs.

Didnt have the item at the store. They said they would order it for us, but we chose to order online ourselves. Very easy website and able to still use a coupon. No problems.

Very convenient and helpful. Didnt have what I was looking for in the beginning online but in-store online the item mysteriously appeared. What helped is the double deal e-gift card sweetened the deal

Been a fan of NT for many many years. love the store and the service.

Everyone is always very helpful and polite. I really like going in there.

Shopped here for years. Excellent service. Knowledgeable staff.

Great place to do business! Staff is very accommodating and helpful!

I like the store, but prefer Harbor Freight more. HF has a better selection of items. And has coupons. Where NT is more about bigger ticket items.

This is a great store overall to shop at in person. Ship to store option has been problematic in some past orders, some orders have been handled perfectly.

Just purchased 12 Ton Hydraulic press with free shipping. Better than Harbor Freight which puts stuff on sale and then dont have the items.

Eric is such a helpful manager. Every time I go in there he helps me and is so friendly. And the store is so clean

Great parts for trailers single axel and tandem axels.

Found item we were looking for and ordering was quick and easy.

When to buy a Honda Generator was told it is out of stock and back order. I told them that website said it could be ordered. They said they cant if it is back ordered. Called Customer Service they have like 76 in stock and didnt know why they could not order it. At that point i told them i would get it from a different place.

Northern Tool online purchasing is and always has been a first class experience. I cannot say the same for the local Chattanooga, TN store. They are rude and just do not care whether you buy from them or not.

The three purchase and shipments I have had previously were fast and accurate. Products meet all expectations.

Great location. 2 construction work shirts with front pocket $10.00. Im a 3x. Store is clean. Employees are nice. Also have 2300 I inverter generator for $499.00. Its on my bucket list.

Quick, easy and painless.

Wonderful service and knowledgeable employees.

Service is always great and friendly!

Online ordering experience was difficult but even worse experience with local store when having to pick up items. Never will do business with northern tools, very unprofessional

They did not have the frill press in stock 72.99.the Knoxville store had 2 but they said they where not able to have it shipped to this store.it is around a 2hr drive I have had back surgery 2 wks ago and that would be a longer drive than I need also I am 80 yes old.thanks

Great place. Excellent employees

My favorite place to shop. Place is always well-organized the staff is always so friendly and very helpful I suggest just shopping here instead of any other place that sells tools and Stuff Etc like Harbor Freight..

Good people that know how to help you find stuff

I WAS VERY HAPPY TO FIND THIS ITEM AND YOUR SERVICE WAS EXCELLENT

Tools! Tools! Tools! A DIYers paradise. But seriously, been here a few times and even made a large purchase here...floor jack. Never had any complaints and if you catch it at the right time...you can get a good deal on certain items.

Great pricing and good quality items.

Great store, great prices

Not really my store but... Friendly staff!

My first time being there I would like to spend a little more time, plain clothes undercover want to be FBI agents think youre stealing, when you come there to buy some things that you needed for your business its very unprofessional and the little girl at the counter was very very rude to my wife, so I dont think I will be doing any more open and closed doors there they aint got s*** that I cant afford

Good quality, fair price and friendly service.

I have been waiting for an online order for almost two months, still waiting, no word.

Great selection of tools, saftey equipment and more. A little higher prices than other places though.

Great place with some great people!

I go to Northern Tools for a lot of my tool needs but went today to get a pair of boots. The boots that I got from there last time were good quality and lasted a very long time. They were Gravel Gear, which I think is the Northern brand. In fact, the leather uppers are still good, I just wore the soles completely off them. They had what I needed at a good price. The staff was helpful and overall it was a very good visit.

Staff there are always helpful in finding things and providing information on the products.

Great place to get all your needs and wants for your shop!

Good merchandise, excellent customer service.

They have a good discount area, and those specialty items.

Fantastic store, they have more than a man needs really. Best mechanic around, super knowledgeable with Honda generators!

Nice employees, clean area, didnt have what we needed though

Nice, friendly folks with good knowledge of the products they sell!

Great Service, Great Selection(s), Good Prices

Good products at a reasonable price. What more do you need?

Very helpful, though they did not have what i needed

Very good place for anything you need in the garage/shop

A handyman dream. Tools and big toys. You can order online and get curbside pick-up.

I am writing to enthusiastically recommend NORTHERN TOOL & EQUIPMENT for outstanding customer service and product. JASON (Parts & Service Dept) was thorough and knowledgeable in locating/ordering parts that were delivered the next day. DAVE (Customer Sales Associate) assisted me with pick-up, SAM (Samantha) at check-out was quick and efficient in completing my transaction. I appreciate the very pleasant and exceptional team effort- keep up the great job!

Easy to order and good prices

GREAT PLACE TO SHOP

Winston Parham in parts/service was immensely helpful! Big big thanks to him!

Lots of stuff. A little of something for everyone.

Great service

I had an excellent experience this morning. Had to purchase an engine stand and hoist. Couldnt find it on the shelf, so an associate helped me and made sure I was checked out and satisfied. Being that the weight of the items was over 200 pounds, I didnt even have to ask for help loading it into the car. Would definitely recommend!

Friendly staff and had the crimper tool that I needed.

So Far Everythings Been OK...

Got a lot, can be pricey

The staff is always helpful on the phone and in the store!!

It was easy to get in and find what we needed. They have a nice Milwaukee tools display. We found a good lawn sweeper at a better price than Lowes and much easier to get. They give Veteran discount and offered to help get it in our truck.

Good help with real human on voice phone help

Great service! Great prices on name brand products!

The worst customer service ever!!!Extremely rude and ignorant. I bought a wood stove from them but i needed some parts, so i called to get some assistance but instead employees at this store cant help at all. Northern Tools need to replace their employees with those who are more knowledge in what they offer and more helpful employees. I dont even want to give the service here a one star. So sad. If this kind of services continue, Northern Tools will be out of business soon.

Customer service went above and beyond to help us find the generator coil we were needing for an emergency situation. We will be shopping there again :)

Reasonable prices on a variety of tools.

I needed to get a generator serviced for Hurricane Irma. Spencer got to it and the service was done in just a couple hours. This young mans willingness to assist me with this issue was a huge relief to me personally. I like these folks and recommend them strongly.

Always clean and organized. Almost always know where everything is which is good considering how much stuff is in there. Theyll match online prices and have never given me flack about returning something.

Great place to get great bargains. Well stocked location, friendly staff. Also the coupon s they send in the mail are extra savings. $10 off of $50 spend is a bonus.Don BlaylockDayton TN area

Very helpful staff.

Tony S. Was a great help.Cut some chain,got my hooks, and helped me get the right size binders.He even helped the cashier find my account.Good job

Loved it! Ask for Raphael and Eric. They both are GREAT MANAGERS!! 👍👍😁😁

Absolute pathetic customer service and communication from the service department. Bold face lying to a customers face and getting caught doing so. Unreal that I actually paid for an expedited warranty service that is obviously turning into a joke.

Great for tools, trailer and pressure washer

I had never been to one so while I was in town working, thought Id check it out. Worst shopping experience Ive ever had! After he asked if I needed any help, he followed me around the whole time,I have never been treated so badly! I make decent money and I guess cause I decided to look before I bought stuff. Ended up I just put my stuff in a pile and left. The employee even followed me out and wrote my license plate down. Ill never go back to that one again and have told everyone that I work with