Ashley Queen was the clerk which sold me my Jeep. She was polite and respectful... a perfect rep of the company. Even though she was new, she knew answers to my questions, and didn’t hesitate to find answers if she didn’t know them herself. I felt I could trust her, which means a lot to me. My Jeep is perfect! I couldn’t be happier!

Ashley Queen I think was her name? So happy she helped us get our new car today! She was extremely helpful and not pushy with anything at all. Great conversations while waiting on paperwork and such, and so thoughtful and sweet, she was very attentive and knowledgeable on the car we wanted and any questions we had! Definitely recommend her!:)

Jim Graves is a wonderful person to deal with at VVW!! He is real and raw and helps in more ways than any salesmen ever have with me at any number or dealerships. Juan Martinez is one of the best service providers I have ever met as well!! He took the time to call me personally to schedule me an appointment and called me when there was an earlier appointment that opened up!! This team is great and you feel at home. Highly recommend VVW of Chattanooga!

My daughter and I visited Village Volkswagen back in late July. She really liked the all new Taos. She traded in her 2015 Jeep Wrangler and drove the Taos home. After about 6 weeks we received a recall notice. Called to schedule to have car fixed, was told the earliest appointment was a couple weeks away. She told VW representative that she was about to take a trip to Gulf Shores Alabama and should she be worried. Rep told her no to worry and gave her a phone number to call in the event she had trouble. After he trip and several days back in forth to work, we took car in for what we thought was a quick fix recall. After having car checked we were told that indeed the car wasn’t safe to drive and that a fuel line retaining clip had failed and fuel was leaking. We were told we couldn’t leave with the car and was given a loaner car with the dealerships name on the front and rear of car in big white letters. Was told she would get the car back ASAP. We’ve called twice since and are being told as soon as it’s fixed we will be notified. Needless to say that Village VW has had the car for over a month and still haven’t heard from them yet. They done a fantastic job presenting and selling the car but when it comes to more than that, they have failed terribly. Village VW has really gave a 21 year old young lady a really bad first time buyer experience.

Do not work with Lynn Wood!! If she’s not the smartest one in the room, she insults you behind your back. I was working up a deal with her for a new car and i expressed what i wanted and that i had a vehicle to trade in. She inputed a comment about me in her notes stating: “Customer thinks he knows everything but drives a Chrysler 200.” I find that very insulting. Just because I’m knowledgeable about the process, doesn’t mean i should be insulted. Then to comment on my trade in as if i should be judge based on the car i drive.

Amazing sales team! Buying a car can be a rather daunting process but Village Volkswagen makes it so easy and convenient. They work to meet whatever your car buying needs are. If you arent sure about a Volkswagen, trust me on this, get a VW!!

Me and my wife were in the market to trade our vehicle so we thought we would give village Volkswagen a shot, and let me tell you, the best experience ever!!! And we owe it all to our salesperson Ashley Queen . She found us our perfect vehicle and kept my family comfortable throughout the process, and has continued the service after the sale. Look forward to doing business at Village Volkswagen from here on out

We have a 2021 suv under warranty. A/c went out, the service department in Chattanooga says they have no loaner cars and we are responsible to pay for a rental. Additionally we were told 2 months was the nearest time the next loaner would be available….. the one service advisor was nice but had 0 answers when he was challenged as to why we are having to pay for a rental on a warrantied vehicle.I then contacted Harper VW in Knoxville they have an appointment for us and a loaner car on the 20th of this month. We will always take the extra trip and our future business to Harper in Knoxville.

As soon as we got there Lynn approached up and started helping us immediately. She did all she could to help us to make sure the new car would be affordable for us. Very friendly staff, always keeping you updated on what’s going on while you’re waiting for details, and they even have a kids play area which I thought was amazing!

VW Chattanooga saved the day! My car was low on adblue on a Saturday morning. I came in at nearly 9:00 without an appointment, and although they were super busy with only one person working in the service department they squeezed me in very quickly.They were super friendly and I’m super appreciative.

Couldnt have been more satisfied. Steve was a big help, was very transparent throughout the process, friendly, and helped find the best solution possible for me. Car is running great. Saved me a lot of $. Huge thank you to everyone there in the service department for fixing my car issues!

I highly recommend this dealer. They took the time to actually get to know us and with me being a disabled veteran they gave me a great discount and they just did that I don’t have to ask or anything... great place great people great product! Thank you Lynn and Bryan!!!!!

I had a really great experience here at Volkswagen. I just bought my very own first car! Travis was so helpful and made the experience fun and not something stressful. He is extremely knowledgeable and was quick to respond to my questions, even after hours! I highly recommend this location and am very pleased with the service. I will definitely be back with any other car purchases in the future and this place will be something I am going to recomend to all of my friends.

Only leaving 5 stars because my needs were met by the woman who was helping us, but while me and my husband were waiting in the lobby a younger male, was helping an older couple and I’m not sure if he was having a bad day but right in front of us and that older couple was saying “Jesus FN Christ” and “you gotta be FN kidding me”… we reported it before we left. It’s really easy to be kind, especially since you are working to help other people and to be of service to them. Maybe he needs to find a new job, it was very unprofessional of him to do that and how he was representing the company. But besides seeing that display, our experience was great!

Hey, we went to 2 dealerships looking for a low priced used car. The first lot treated us like second hand socks, when we asked them to honor their online price, they showed us the door. (WE came pre financed)At Village Volkswagen it was a completely different story. Even though we were spending $20k, not the higher car prices, they treated us like valued human beings. Our salesperson showed us each model, explained the differences, took us on test drives, encouraged us to try different things. He spent well over 2 hours with us, and it was 99F outside.His name was Joshua White, check him out!

If the entire world had customer service experts like Charolene, the world would be a much, much, much better place. Shes the greatest!!! I love VW so much, great customer service, great vehicles, nothing bad to say about my experiences here.

My salesperson, Slater, was great. I definitely would recommend working with these guys.

This is the third car we have bought from Travis in a year. Hes awesome! He knows what we expect and makes it happen. Robert always gives it straight and we appreciate his transparency. You dont get that everywhere

I contacted the dealership to buy a car over the phone. I didnt ask to negotiate. I let them know I would be flying in and moving and I wanted the easiest transaction possible. She said no problem, picked me up at the airport. It took almost 2 hours for the order to be done, the car had to be detailed, the finance guy pushed me hard to finance and not pay cash.Within a few days the check engine light came on and so I took in to the dealer for the manufacturer (different dealer). They said the check engine light had been reset 22 times. After 3 visits, I had the car finally fixed.After 30 days the dealership had still not sent me my tags. I had to call multiple times, and they assured me 3 days in a row they were sending a new temproary tag. Well, 7 days late one showed up. The first time I called the sales rep asked for all for all of car issue receipts, because they wanted to make it right. Also, never heard back on that.I let the tag manager know what a bad experience I had had, that noone followed up on the car having issues or the tags. She assured me the manager or owner would call, 5 days later nothing.I dont expect anything from them, but I would like them to know that they have some serious room for improvement. I do not recommend using this dealership. The departments are very disconnected.

We bought our first VW over the weekend and had a great experience here. Tyler was our salesperson and he was excellent- very patient, knowledgeable, and laid back- never pushy. We called ahead as we were driving an hour and a half away and they kindly answered all our questions before we got there. Chris helped with financing and my husband was very pleased with that process (he does financing for a living). We purchased a new Atlas and so far our family has LOVED it. This was a great first step into the VW family for us!

I had an oil change app at 1pm I got there 20 min early and still was there 2hrs and 20 mins the people were nice but the wait is rediciouls.

Our sales rep was Ashley Queen. She was very professional, polite, and helpful as we purchased a 2021 Tiguan. The entire staff that we dealt with at Village VW was very nice and easy to work with. Ashley even took care of sending us our garage remote that we left behind in the car we traded in. It was the kind of experience you would hope for when buying a car. We definitely would recommend Village VW!

I’ve been looking for a vehicle, the staff here were very helpful and friendly. My sales person Stacy, was AWESOME, her and the staff went above and beyond to help me find the right car, in the price range I was looking for. I’d definitely recommend Village VW of Chattanooga to anyone!!!!

Travis is a Great salesman. He is very knowledgeable, easy going and PROMPT. When we had questions..... boom, hed have the answer or would ask an associate for it-If he happened to not know. We especially appreciate his low key style in sales. Wasnt pushy in the slightest-Just thorough!!So far we are very very happy with Village Volkswagon!! May be the best in Chattanooga!!!

We purchased a new vehicle a few days ago and can’t say enough good about Lynn, who helped us. She was super knowledgeable, forthright, helpful, kind, and not pushy. We visited a few other dealerships and this was hands down the best experience of them all. Car shopping can be tough and full of decision fatigue, but Lynn and Village VW made the whole process a breeze.

Jeff the used car manager is an unprofessional liar and very rude. He told me one price to get me to drive from Knoxville to Chattanooga then when I got there I couldnt find him and he sent a flunkie to tell me I couldnt get the car for the price he had told me over the phone. Finally when I was about to really get mad Jeff decides to show up and lie about the price he told me. Very rude, obnoxious, and unprofessional when lying also. I will never step foot in that place again. Worst car buying experience in my life.

Words can not express how much Ryan and Brandon in the service department went above and beyond their excellent service. Thank you so much

I ordered and purchased my 2015 VW GTI with the help from Lynn Wood. Lynn was great to work with. Did everything I asked. I also recently had my 10,000 mile service completed. The Service agent was new but did a good job. I enjoyed the snack and drink.

Every interaction I’ve had at Village VW has exceeded my expectations. Tyler was a great salesman when I bought my first VW and Steve and Charolene in the service department have provided the best service experience I’ve ever had when I need maintenance. The mechanics do great work too and I really appreciate them and their hard work! Everyone at Village VW is friendly and always willing to help. I recommend Village VW to everyone looking for a new or pre-owned car.

I’ve taken my vehicles here for service for the last few years and they’re always great! Recently bought a Tiguan and Lynn was great to work with, one of the best sales people I’ve ecncountered. Highly recommend!

Thank you,Jeremy Holsomback GM. You went above and beyond in resolving my issue.I appreciate your wanting to make things better than just ok.

I went to Village VW of Chattanooga just to see what they had. I didn’t think I would get a car from there until I met Amber. She was amazing and efficient with what she did. It took us 2 days (I came the first day when they were getting ready to close). She got me in the car of my dreams, I was still able to stay within my budget. Thank you so much Village VW team for making my dream car a reality

Passat tdi have emissions issue, still under warranty and they will only deal with it if 2k timing job is done first. Will not return and dont recommend.

Wonderful staff and product. Thank you Joey, Chad, and Brian.

Great customer service and are not pushy like your typical dealer.

From the moment I started looking at vehicles until the purchase it was such a refreshing experience. Amber (sales associate) was wonderful as she worked to find the right car for me. All of the management was great and worked hard to make sure I was satisfied with the process and purchase. Thank you Village Volkswagen!

Lynn Wood is the best car sales person I have ever had, and I have bought many new vehicles in my life. She checked off all my boxes in the most skillful and kindest way . I would give Miss Wood 20 stars if I could . Thank you so much Miss Wood !

Never purchased a car here, only service. That said, everyone there is super helpful and very amicable. Decent enough prices with online coupons. No problems in the last few years! Keeps me going back. Oh and gatdang, their waiting room setup is second to none!!

Excellent service, and excellent customer service

Ryan in service was kind and efficient. I don’t normally write reviews but he made everything so smooth and fast that I took the time. Customer service is important to me. I highly recommend this dealer ship and service.Thank you

Very easy to make appointment, quick in and out with friendly service. I also liked that I was given explanation of what was going on and why.

They over charge as much as they possibly can. They charged me $217 for a diesel oil change. They said this was normal because it is diesel, but this time I took it to Jim Ellis Volkswagen in Kennesaw. They only charged me $106. Thats HALF of the price at Village Volkswagen. I do not recommend getting your service done here at all because theyre going to rip you off. Its not trust worthy either because they ruined my brothers Passat as well. They said his car burned through all the oil within 2000 miles after his oil change after having no issues with it prior to that. It only had about 80000 miles. Please save your car and money and go somewhere else.

The perfect combination of German quality and Southern hospitality. This is the best shop I have been to in years. The quality of service and communication is second to none. They understood my needs and got me on the road as quickly as possible while still maintaining the highest level of quality assurance. Every shop should strive to maintain the standards of Valley VW.

Nice people, the waiting room was clean and the service was fast. I did not have an appointment but still got in and out quickly. VW makes a nice car and employees seem to like working there.

I bring my car here frequently for service. I have never loved the sales or the inventory over her, I would rather go to Atlanta, but the customer service at this location is AMAZING. The service department expecially are very detailed, friendly, and go above and beyond for me.Clay from service was able to get a ride for work as I did not realize they had closed the shuttle/ride service down. Great customer service. I recommend them 100%. We need more young, enthusiastic employees in our local businessess. They really stand out, and the respect, kindness, and going the extra mile in helping customers.

When a customer asks for a specific car, get the car that they ask for. Dont just suggest a different color or trim level. Just order the car and tell them when its in

Service center was great, we bought my wife’s Tiguan at another dealership and brought it to Village Volkswagen to have an oil change and to have the headlight repaired. Everyone was friendly and knowledgeable, the repair and oil change only took about an hour. Will definitely come back in the future. Thank you Village Volkswagen!

Excellent service by friendly, highly qualified technicians is the hallmark of Village Volkswagen. They reflect the high standards and precision so common with German engineering products.

I dont even have my Passat anymore but I still do all my service here. Ive never been let down by these guys! I do miss the snacks and fresh cookies though, lol THANKS COVID!!! ;-)

I had a great experience shopping at Village Volkswagen. The staff here seem to be nice and friendly and they are very helpful. When we were about to purchase a vehicle, we had 3 guys helping us at once—which was very nice. They are very flexible with helping you find what car is right. They inside of the dealership is very clean and is a great atmosphere if you ever had to spend several hours here. There is a waiting room with magazines, free food and drinks, games, and more. I would recommend Village Volkswagen!Tip: Ask for Smitty or John! They are very helpful.

Joey was always great at getting back with us over the phone or through text as we were searching from out of town and found vehicle online. By the time we arrived Joey had left for the day but Chad really came through and saved the day and helped us out a great deal and provided excellent customer service. Great job guys!

Excellent service department. Steve and the rest of the team dealt with my constant questioning and took it all in stride. They even had my car washed and detailed when I picked it up. I would happily reccomend Village VW to any of my friends.

I just wanted to give this group a shout out. I purchased a used vehicle from them and a few weeks into ownership I got a call from them saying the registration was kicked back due to needing an emissions test. I would have been fine paying the $9 for the test but they hooked me up with a voucher and even offered to reimburse me if I was unable to get the voucher from them.I did the emissions test and waited. Somewhere along the way there was a blip in communication and my registration unfortunately didnt get resubmitted. After a couple phone calls, we were all squared away and because it had been a minute I made a request to feel a bit better about the situation. Gladly, the team worked with me and totally resolved the issue AND THEN SOME.Thanks Village Volkswagen for turning a sour situation into a sweet one. Special thanks to Kendall, Sarah, and Jillian for your efforts!

Thank you VW for always taking care of me, even when its bad news you manage to find a way to work with me! Great service and even better employees!

Had car trouble coming through Tennessee during the holiday. These guys were great. Got me in and out for a great price during busy time. Staff was excellent and knowledgeable. Definitely will be back!

Chad Hood let me test drive the Arteon and it was FANTASTIC !

This place is horrible. We were quoted over a thousand dollars for work that never needed to be done and they also tried to charge us hundreds of dollars for extra labor. We took the car and ended up doing the work ourselves in less than an hour. Total scam and dishonest people.

Purchased an used car through Jeff at Village VW Chattanooga and we couldn’t be happier! Not only has the car proved to be above and beyond what we had hoped, but the entire purchasing process was as well! Our very young children were welcomed and loved the play area provided and the entire team worked quickly so that our time there was minimal in order to help us get on the road. Will definitely be buying another car from Village and Jeff Anderson!

Smitty was a great to buy a car from. Very informative, not pushy and worked with me to get me the best deal. I’m enjoying my new Tiguan!

As always, another great experience with VW/Audi! Thanks for making the time to help me today even with your slammed schedule.

Brian and Jim provided great customer service, along with a great deal for my grandmother, she is very pleased to have done business with this dealership

Very helpful and friendly staffMy car was fixed in a few hours

Awesome Team At Village Volkswagen . They Are Excellent !! Big Thank You For Everything Chris And His Team !! 💯

Our sales associate, Smitty, was helpful and relaxed. He worked quickly and efficiently to make a deal that worked for us! We appreciated feeling not pressured to purchase.

This was one of the best car buying experiences. Ashley was first person that I was in contact with at the dealership and she set everything up for me to visit and test drive the car we bought.Scott Hile was our salesman, he was great. Very low pressure and straight forward. The management team and finance was great to deal with as well. Brian was very helpful and friendly and Robert walked us through the paperwork with ease. Great Dealership with great people! Thank you

The people are so kind and considerate here. I dont mind having to take my car in for service. They are very informative as well.

Great customer service. Best experience we have had with a Volkswagen dealer.

Chad Hood worked with us on our first visit, allowing us to drive several models of Golfs to get a feel for the package and transmission I wanted. He was very responsive throughout the process while they located the exact color and option packages I wanted. When we arrived to pick up the vehicle, the rest of the team went through the paperwork with us and got us out the door quickly and efficiently.

Great service from Jim Graves. Wonderful people to work with and a friendly and clean environment

Jacob, service dept, was fantastic!!! and good looking🥰!!! I had to get my Beetle serviced, the customer service was great as always! Thank you Jacob, and thank you to the service crew at Village Volkswagen!. You guys/gals, are the best!

My experience with the entire team: Joey, Brian,and Smitty was awesome. I was looking for a specific car! After locating the car at a couple locations within 500 miles of Cincinnati, I had great interactions negotiating on the car and my trade in. When I got to Chattanooga from Cincinnati, Smitty and the team took great care of me and made the process go very smoothly. Everything was as promised regarding the car when I showed up. I highly recommend the entire team!

My initial contacts were over the web with Gabby and Kayla who were both friendly and responsive. Scott handled the sale and he was great... efficient, personable, and knowledgeable. This was the most comfortable Ive ever felt in an auto dealership. I would (and will!) recommend them without reservation.

If you need your car serviced, talk to Crockett. He has been extremely helpful every time Ive needed it. If I could give more than five stars you bet I would. And not to forget to mention Jeremy the GM. Very professional dealership.

From the moment we stepped out of my dads car, we were met with excellent customer service. Nothing was missed or forgotten, and everything moved along quickly. I was able to drive my beautiful car to work the same day we signed everything. I am extremely grateful and will definitely be a returning customer in the future.

Impressed with the visit of VW.Mr. Steve been polite and professional, the team got the job done pure efficient

I recently went on a family trip, and my Atlas went down. The service department was very busy, but despite that Crockett did his best to get my vehicle back up in time for us. I really appreciated that we were in constant contact and felt “in the loop” the entire time.Thanks Crockett

Lynn was exceptional. She went out of her way to help me get the car I wanted at the price I wanted. She is the best I have ever worked with for any car purchase. I loved her enthusiasm and willingness to teach me all the features of my new car.

I went in with my Vehicle to the service department and was amazed at the professionalism and knowledge of the their department. Crockett Griffin was one of the best employees I’ve come across. Kept me in the loop and explained everything in detail to what I needed and what was going on with my car. I recommend everyone go to Mr. Griffin with any car issues you’re having.

Chad Hood was an exceptional sales man. Working a long distance deal through e-mails and text messages over the course of a week. He was patient and answered all of our questions promptly and thoroughly. They have a great crew at Village Volkswagen.

Megan was very helpful and helped us work out details with Jeff. Upon arrival, the whole transaction was a smooth process. Smitty walked me through the functions of the car and helped me set things to my preference. Awesome experience!

I can not thank Sarah Rhoady for going above and beyond to take care of my son Logan. You sold him his dream car, and made sure it fit his needs perfectly. Thank you so much for your caring personality. Its nice to have someone help you, that you truly feel cares about your needs. Thank you Audi / Village Volkswagen for such great customer service, and for giving my son a car he will love for a very long time. Its beautiful.

I had a friend break down traveling across country. The car was under warranty. This dealership went above and beyond and made the car like brand new. They treat their customers like family.

My salesman, Andrew, was very helpful. He answered all of my questions above and beyond and was very understanding and helpful as to what I wanted. I told him some of my ideas, and he helped me narrow down my search tremendously...making my car buying experience as easy as possible. Once I chose my car, Jeff and Jonathan did a great job getting me through the process of paper work and giving me advice. All three gentlemen were very kind and polite. They didnt care about anything but getting me out of there happy as can be! I highly recommend going to check Village Volkswagen. I gave the service the maximum 5 star, but I definitely would give Andrew, and all three of them for that matter, a 10! Im very pleased with my experience here at Village Volkswagen.

I had an issue with the rotors on my Atlas. Crockett was able to identify and present me with my options to fix in a quick and efficient manner. I especially appreciated that he took the time to explain what each option entailed.

The service, for me, makes or breaks a dealership. And Village VW does not disappoint! Friendly and accommodating service managers. Quick and superior service for my Atlas.

Came in today for my 20,000 mile service and had the displeasure of meeting Jerry. I had called in and had a scheduled service for 9:00AM and was assured it would be no longer than an hour when I scheduled. I when I arrived there was cars already backed up and after being there an hour asked about the status. He told me he had no idea how long it would take. I reminded him that I have early checkout and needed to get my child. He stood up and said he knew this was gonna happen and I asked what he started saying how everybody was coming in to service for the weekend without appointments. I told him I had an appointment and several times if they could not get it done I need my car to get my kid. He still just stated they are doing what they can do. He never would just get me my car. He was very rude and condescending. Very upsetting after spending over$40,000 and just my second service to find out how much of an inconvenience I was

Ive delt with a lot of dealerships and this is one of the best customer friendly dealers around here. Great service especially with parts and services. Great staff

Overall it was a great experience waiting while having my car serviced at Village Volkswagen. I was kept informed of the progress by Jacob who was friendly and courteous and the service took less time than I had anticipated. I would highly recommend Village Volkswagen and plan to use them for future services.

Very pleasant atmosphere and people. Has enough of the historical VW memorabilia and automobiles for a retro feel but large screen TVs on the wall and modern technology on display to keep things current. Great customer waiting area with drinks and snacks too.

Had my parts in stock. Good people to do business with.

Great deals if you buy from models on the lot. Great car buying experience... Except for the Finance Manager. (Who was fired promptly)

I had to drive 175 miles but it was worth it Ryan helped me.I had a repair done for $250 that my local dealership wanted $800 for.

I was a first time buyer and had lots of questions about financing and the whole process. Scott the sales rep and Rob in financing were very helpful in explaining everything and very patient throughout the whole deal. I drove away ecstatic in my first ever new car. Thanks for helping me with this milestone Village Volkswagen!

Dakota was service-oriented and was very good to work with on my trade-in. Robert was knowledgeable, friendly, and efficient in obtaining my financing-we were finished within an hour!The only suggestion I have that would have made my experience perfect would have been to send me out with a full tank of gas. As it was, it was necessary to stop for gas, as the fuel was below the 1/4 tank mark.Thanks again for helping me with my car purchase!

Great dealership. Smitty is the best. If your are in the market for a new car this is the place to go. Great people great service

Steve Garverick, Service Advisor, was great helping out my young daughter with her VW Beetle. The two times she had it down there this year, he helped us both times. He Is just an exceptionally good advisor and we appreciate his kind attitude, follow up, and just the way he made us feel so comfortable. You just can’t find that kind of service anymore, so it’s great to know it still exists. They handle the service issues promptly and reasonably. Thank you VW service!

Scott, my salesman, was not pushy and understood that I needed time to make my decision to buy. Excellent service. Very tolerant and respectful of my crazy toddler running around.

I went to Village Volkswagen looking for a car and found one I liked, Thomas Smith aka Smitty was a very kind and helpful person he got me in the car within no time. Although it was a used car, he was every honest and willingly showed us the car-fax. He ensured that a safety inspection was conducted and that way my car was fully prepared. Very honest and great group of employees.

Darryl Wheeler and Brian Johnson helped us find the perfect car for our daughter and worked to get us the right price. Great sales experience for my family. If the car last to our expectations, there will be nothing left to brag about.

Always friendly and fast service here!! Got an oil change today and Jacob Widener has helped me the last couple times I’ve gone in there! He is ALWAYS friendly and professional and makes sure things go quickly and smoothly!