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Capital Toyota
5808 Lee Hwy., Chattanooga, TN 37421, United States
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Capital Toyota
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Ke
Review №1

I was traveling and needed brake work. This place must be good, cause I was there 30 minutes early and by ten til there were four more behind me. Quick evaluation. Very courteous. Quickly out in 2.5 hours even with waiting for parts to be delivered.

My
Review №2

I had the best car buying experience at Capital Toyota of Chattanooga. I picked out the car I wanted on line. Abbey helped me with the process. I met with Jeremy and Dee Dee. They paid off my car and paid me the blue book value of my car. Each person I came in contact with was friendly and helpful. They all made it a great experience! Thank you Capital Toyota of Chattanooga!

Cu
Review №3

My wife and I were very pleased to work with Jake on the purchase of our new truck. He was patient and communicated with us several times before coming into the dealership to pick up our Tacoma. We live south of Atlanta, GA, but would not hesitate to purchase another vehicle again from Capital Toyota. My only complaint was the truck could have been detailed better before we came in. We waited over a week before taking delivery of it and we found several things missed that should have been cleaned.

Be
Review №4

Everyone at Capital Toyota is very courteous and professional. They listen to my requests and are very accommodating! Their waiting room is very comfortable, which is nice because I like to wait with my car. They also give a ladies discount on Tuesday.

Be
Review №5

Patrick and the Capital Toyota team made our experience amazing and painless. My vehicle wasn’t even in production when I decided to purchase it due to the back log. Patrick kept us up to date at every step of the process up until I picked it up today with all the add ons installed. This is the third vehicle my family has purchased from them. I will return with any future Toyota buys.

Le
Review №6

Caleb was excellent with keeping in touch with me about availability of my car and getting the allocated car saved for me. I could not find a car that I wanted in Knoxville! The price was also better than other options. The financial process was also seamless and the rates at Capital Toyota were the best. Thank you Capital Toyota. Would definitely return next time I buy a car!!

la
Review №7

Everybody at Toyota has been amazing to deal with but this time we worked with Hector and he did an amazing job getting us the car that we wanted at the rate that we wanted! Probably the smoothest car buying experience. I would highly recommend them! These are quality people that work hard for you!

Ni
Review №8

My truck definitely sold itself. My salesman, Robby, seemed disinterested and preoccupied. Although I appreciated that he wasnt pushy, I experienced quite the opposite with Robby.. He didnt show interest in the sale at all! He sounded asleep half the time. My new truck had to have a part put in the sunroof to make it close properly which was a little concerning since it is brand new (and I am the one who found out it needed repair...how did it get through everyone else without being noticed??). Robby told me it’d be ready Wednesday or Thursday. That turned into Saturday or Monday…”maybe Tuesday”. I only found this out by calling him on those days he originally said itd be ready. Communication throughout didn’t exist unless I reached out. I called the manager and he never called me back…Great truck! Terrible customer service experience. Hope my experience getting my truck serviced there is better.

Be
Review №9

Great attention to detail! Always first class! Great people! Thorough and accurate! Love me some Capital Toyota!

Li
Review №10

While working a part time job, someone cut off my catalytic converter. My insurance company sent me to these guys, they were very friendly and helpful. They thought it would take a few days to fix, but it was done the same day! I was so happy and extremely satisfied!

Gr
Review №11

Michael Pratt was the absolute best person i have ever worked with when purchasing a car. The dealership as a whole went above and beyond to make my experience amazing from start to finish. Thorough in going over the features to finding the most beneficial way to finance. I would highly recommend Lexus of Chattanooga to anyone shopping for a car.

Li
Review №12

My husband and I just purchased a 2016 Toyota RAV4 from Capital Toyota in Chattanooga. Hector Jaramillo was amazing to work with…I gave him a price range and he came right back to us with 2 options. When those 2 options didn’t work for me, he found 3 more options for us. He gave me choices without pressuring me. He was nice and knowledgeable about the autos he showed us. Thanks for the great experience Hector!

W
Review №13

This is my first time utilizing Capital Toyota.I was one of the first people in line at 7 AM - They opened right on time.I was greeted be several of the staff on hand and was helped immediately.They were polite and professional.I waited in the largest and nicest waiting room I have ever seen at a car dealership!My wait time was relatively low and was back out the door in 30 minutes.The service manager assigned to me was friendly and helpful.I would be happy to return to this dealership for future service on my Toyota.They deserve 5 stars!

Sh
Review №14

Fantastic dealer experience. Robby my salesman was super patient and worked with me every step of the way. They took the time to explain the process and got me the best rate from Toyota financial. Great choice for out-of-state buyers! I can’t wait to buy my next Toyota from them and maybe even a truck next time.

Ka
Review №15

Fantastic customer service. I was scheduled for service but added programming a new key to my appointment not knowing it would add 90 minutes to my wait time. I told Scott I would just reschedule the key but he “called in a favor” and got me out super quick. So appreciative!

Da
Review №16

Very disappointed with the Capital Toyota service department. I have used them for many years including for oil changes and even though most of the time they made me feel like I was bothering them when I brought my vehicles there, I kept coming by because I wanted my Tundra serviced by a Toyota dealer and they were more convenient. I have worked with several service representatives over the years including Richard, but this week was the straw that broke the camel’s back. I purchased a Toyota battery there in July of 2020. It was a 84 month battery. This week my truck broke down with a dead battery about an hour away from Chattanooga. I brought the battery to Capital this past Thursday morning and again they sent me to Richard. In my opinion he’s always been the worse of all the service guys I’ve worked with. Well, same old, same old. They guy does NOT care about customer service at all. He didn’t care about my problem and made it obvious, he took my information and told me to leave the battery and that they couldn’t test it anytime soon but if I left it he would call me by the end of the day!!! I left it but after a little while when I was trying to figure out how to get my truck back to Chattanooga, I decided to just get my battery back and just take it to AutoZone to get it tested. When I called Richard to tell him I was coming back to pick my battery up, he didn’t answer and so I left him a voicemail. When I arrived a few minutes later, he was expecting me and made some kind of excuse why they couldn’t test the battery. I told him that I really hope it wasn’t the battery because if it was I may not use Capital again, he said OK, pointed to my battery and turned around and walked off. His attitude really upset me but I decided to just take my battery and leave. I took it to AutoZone where they tested my battery right away and took care of me as a service department should. I will NEVER AGAIN use Capital Toyota and I would Not recommend it to anyone. I have used Toyota of Cleveland before and even though it’s a 45 minute drive it is definitely worth it. They make you feel like you’re somebody there and take good care of you. I will continue to take my business to Toyota of Cleveland!

Tr
Review №17

I went in for my 90k service on my Taco and all went excellent as always. The staff are always friendly and always helpful. All charges were discussed as well as the service details. The service was completed in the time frame stated. I highly recommend Capital for servicing your Toyota.

Ro
Review №18

Curry Stone did an awesome job at helping me with purchasing a car. He made me feel at home and made sure that I had a good deal on my car. I would recommend that if you have to get a car ask for him. He is the best!

Da
Review №19

Good service. But first appointment had to reschedule because it was a 2 hour wait for a minor check. Still took over a hour on second visit. I thought having appointment that it would be serviced faster.

Ro
Review №20

Good people to do business with so help full my sales Lady miss Rita was as good as you could ask for 👍👍.

Mi
Review №21

Long wait to get my car in for repairs, but the do an awesome job! Sometimes the best is worth waiting for.

an
Review №22

Wonderful people! Ralph Paty is the best ! He made my experience at Capital Toyota very easy and he found just the car that I wanted.

Em
Review №23

Everyone was very helpful and nice. The lounge area is nice and the bathroom was clean. My car was done earlier than expected. The only negative was that my car smelled very bad when I got back in it. It was a very strong gas smell. I had to drive home with the windows down because it was very strong. But the overall experience was good and I’d go back.

Ki
Review №24

Capital Toyota is great! We bought our new car a little over a year ago, and had a really good experience. But they really excel when it comes to service! They always pick up my car, keep me informed of the progress, and bring it back to me when it’s ready. I can’t say enough about the service department!

To
Review №25

Had appt scheduled for normal maintenance, was taken in promptly and had items explained that were taken care of. Service was polite and professional.

Na
Review №26

Amazing customer service! They truly work for their clients! When buying a new or used vehicle make sure you go see Brandon Painter. He is a top level sales person and goes above and beyond for his people!

Da
Review №27

Fast, friendly service. The service manager answered all of my questions. The rest of the staff were quick to help and friendly.This was my 1st birthday experience with the maintenance team, and I loved it.

Jo
Review №28

We worked with Curry from start to finish! From his quick answering of texts to the determination to beat a competitor’s price….he was THE BEST! Such a pleasant and easy experience.

Se
Review №29

It is a quality service that they provided. The only feedback I have is they should have done more to get the insurance adjuster and their team of appraisers onboard. The repair took two extra weeks beyond their estimate and the whole process took an extra week to start due to their own mistakes in the estimate.I am glad I took my car there and am glad it is repaired. Just be prepared the quality work takes extra time.

Je
Review №30

Gary is extremely pleasant and knowledgeable. After coming from a different Toyota dealer that I was very unhappy with. I had problems with their customer service and service department. I expressed my concerns with Gary and he was very reassuring. I was extremely pleased with the fact that I was able to text my questions to Toyota and he responded over the weekend and the big win for me was kindness. Also thank you so much for having pick up service it is a deal breaker. You guys are awesome. Keep up the good work.

Du
Review №31

Patrick in sales positive and seamless. The service department experience is less than stellar though. It took 3 visits for them to address a shimmy in the steering at highway speeds and never could recreate a singular squeaky brake that squeaked every time. It took 13k miles for the squeak to finally go away on its own. Props to Chris for finally taking concerns seriously but it shouldnt take a year and a half.

tm
Review №32

Purchased a 2020 Camry here, and have been very happy with the experience. Free maintenance for first 25,000 miles, and a lifetime power train warranty. Very nice customer waiting area when getting service performed, and everyone has been extremely friendly.

Ma
Review №33

Fantastic Service! They really listen and are patient and thorough when understanding and explaining repairs and maintenance. They are more like family than a service provider.

Ed
Review №34

Patrick Shadrick is a real asset to your company. Hes the difference between me buying a 2022 Camry Hybrid over versus another vehicle from anyone else. Patrick is cool, knowledgeable, & has great character. I will recommend Patrick to my friends & family for future purchases.

Li
Review №35

I recieved a phone call from the sales manager he actually took the time to call me and explain the vehicle shortage problem they are and everyone frankly is experiencing. I was impressed with his candor and his effort to keep my business thank you Capital Toyota ya have a new customer

Ch
Review №36

Just bought a new 2021 Highlander from Aaron Sterzik. Great atmosphere. Easy process from start to finish. A great salesman goes a long way. Thanks bud.

Be
Review №37

I love love the valet service- so easy to do when I’m at work, I don’t have to take a day off work to get the car serviced!!Scheduling, calling and informing is concise. Debbie found my car easily and was punctual. Chris was very informative, shot it to me straight, looked up my past service history Recommended that I should be thinking about new tires, but wasn’t pushy. Sandy, cashier always remembers me and hooked me up with a coupon! I got my car back to my workplace by lunchtime. It made it so easy to step away from the office and get my keys back. I feel a huge weight lifted off my chest when I get the car serviced- confident that I will be safe traveling with my kids. Thank you for all that you do. Well done !

Jo
Review №38

Well, overall my service experience was fine. This was my 6th visit (30,000 miles). However, I must make two notes. First, there is not a lot of warmth from the service department employees. While I do not need over-the-top smiles and cheers, there is a general air of bother from the check-in staff.Second, I have had a chip in my windshield for awhile now. On the last two visits, the review sheet indicated they inspected the windshield and found no chips or cracks. They clearly are not doing this and just hitting the green “no issues” box. What else are they not paying attention to? Are they just changing the oil and shoving the car back out the door? It makes me lose confidence in Capital Toyota Service.Bottom line? They are OK, but could do much better.

De
Review №39

Service was great. They got me in and out in less than an hour.

Ap
Review №40

We had a wonderful experience with Capital Toyota! Trevor was our sales rep, he was very helpful, easy to talk to and knowledgeable. We returned today to pick up our car and it was a perfect experience. The car was ready, Trevor & their finance dept worked quickly with the paperwork and we were out the door in less than two hours. I highly recommend the Capital Toyota team.

Gi
Review №41

Kudos to Calab he got me in a new car and I still have day left. In at 9 and out by 11. Im so happy with my new Camry. ☺

Di
Review №42

I am always completely impressed with each and every employee at my Toyota dealership! The service is always excellent, with every and every person being kind and gracious as well as efficient in handling every phase of service. They truly go above and beyond. I will never buy a car anywhere else!!

Jo
Review №43

Best customer service ever!My 2017 Tundra is well taken care of, the service department staff is always friendly and up front with any service work that is needed.Thank you All!

Jo
Review №44

I had an actual awesome experience at the dealership today, I got in touch with curry stone!!! And he was stellar let me tell you. I told him what my budget and what I was looking for the day before and the next day he had us come by and found the perfect car at our price range. It only took us an 1 1/2 to find, test drive, and drive our car off the lot. Thank you curry stone and capitol toyota

Ed
Review №45

Chris always does a great job with the service of our vehicles! Never had a problem and cost is less or equal to independent service centers! Highly recommend these guys!

Li
Review №46

Patrick was amazing to work with! He made sure to take the time to explain all the new updates with the vehicle. Worked with us on trading my vehicle. I will say it’s the best car buying experience I’ve had to date!

Je
Review №47

Bought my car in 2013 and have had excellent service even 8 years later. All of the salesmen are great. Marc Bales is amazing at helping me with all my needs! Go see Marc for your next great deal!

Mi
Review №48

They must have been off their game today. Very slow paced. Went in for an oil change and cabin air filter change. Had an appointment. Car was ready sitting in finished spot 20 to 25 minutes before the rep give me papers to check out. Its a nice place but do not want to stay there all day for an oil change. Got in car after oil change and the interior smelled of gasoline. Hope I am able to get the smell out.Hope they are better next time

Ta
Review №49

Two hour waits for an oil change is stressing but I feel the service department is trying their best. I am more upset that when purchasing our new Toyota, we were led to believe that the first services were free and then we were hit with a 2k charge. We will never purchase another new vehicle from Toyota, first and last purchase!

Ch
Review №50

Great experience! Ask for Will he’s the best!

Gr
Review №51

Will Winter at the preowned sales was amazing to deal with; nonetheless, he provided professional and prompt service. I will definitely be using Capitol for all my future Toyota needs and highly recommend them. God bless you all.

Te
Review №52

We were concerned about a transmission issue and they didnt find anything wrong. Hopefully what we had experienced before was just a fluke. We had just asked for them to check that out, and to do a repair on a leaky tire, but they identified two recalls that needed to happen, and took care of those too. We were amazed at the low cost, and especially the free valet service for the car. Everybody was friendly that we interacted with. Would definitely return.

Br
Review №53

We stopped at the Toyota dealership to see if they possibly had a Toyota Sienna. They are on back order everywhere and they had a guy back out and happened to have one in the color I wanted. We went in he ran some numbers and I just can’t commit immediately I’m a process person. I asked for the night to process and run numbers. Curry was very supportive in that and allowed me to feel secure in knowing he would give me the time I needed. Then this morning he had others interested yet he held on to the promise he made to me to wait and allow me to make a decision. We worked numbers and went back and forth quite a few times. I knew and they knew they could call any other person and make a lot more money off that vehicle. People are paying $5000 above sticker price but he still allowed me to make a deal and have a great new vehicle for my family. Overall I am very happy with my decision to purchase from this location.

Je
Review №54

Christiana was so friendly and polite, she treated us like good friends. I would definitely recommend her to anyone. Lexus of Chattanooga sales and service is top notch, you get what you pay for.

Bl
Review №55

Capital Collision are really Great. My vehicle needed repairs due to someone rear ending my vehicle. Brought my car to Capital collision for inspection and repairs. They kept me up to date on my repairs it only took a few days. Repaired the damages. My vehicle looks great! Plus they washed my car after repairing. Great customer service.

Mi
Review №56

Capital Collision took great care of my vehicle. The quality of the repair was excellent and they detailed my car inside and out as well— it looked brand new when I picked it up! The work was completed quickly and on schedule. Great staff and friendly service. I highly recommend!

to
Review №57

This was my first visit to Capital Toyota for service. Everyone was courteous and professional from start to finish. My service advisor, Mr. Lundeen, answered every question I had, and even checked with the technicians on a couple of things to be sure that I had exactly correct answers. The lounge was nice, the wifi was good, and they finished sooner than I expected. I couldn’t ask for better.

Br
Review №58

Capital Toyota service department always provides the best customer service. Autumn Whaley provides a personal touch from the first moment I call to make my service appointment to the moment my car is ready. The pick-up and drop-off of my car provided by Capital Toyota is invaluable !!!

Je
Review №59

Always courteous and get service done in the amount of time they predict. Very professional.

Je
Review №60

This dealership is amazing! I bring my car here for service and they are always on it! The gentleman who loves Penn State (forgive me for forgetting his name) is wonderful and kind!

Fi
Review №61

Patrick is a wonderful, christian salesman that didnt push anything on us. We are very happy with our purchase and experience. Chris in financing was wonderful, as well and made sure we were happy with our rate and price.

Ty
Review №62

Easily the best experience I’ve had. Brandon was great to work with. I made an offer and they accepted. The process was extremely fast and efficient. Great dealership!!

Ri
Review №63

Stopped during a trip from Ohio to Atlanta after hearing a rattle in our Prius. The service team was extremely friendly, helpful and got us in quickly.They quickly diagnosed and corrected the issue.The waiting area was clean and comfortable with refreshments and restrooms.

Se
Review №64

Excellent service! You can tell they have a positive, focused team there. Love getting my car serviced.

Da
Review №65

Easy to make a service appointment . Work was done in a timely fashion . Prices for new tires were the lowest I found. Waiting area was spacious and clean. I would recommend this dealership to anyone. Happy man as usual!

Ro
Review №66

So I got a new car inspection from the service department. The quoted cost of repairs was pretty high but my experience with the staff, especially a young guy, Brody Stokes, was really good. Super friendly and I didn’t feel like they were ever pushy or overbearing. Just really friendly, honest, and informative. Best experience I’ve had at a dealership so far. Thanks.

to
Review №67

It was a pleasure to work with Billy Ingram.Professional through and through and quick !Thanks Billy

Pa
Review №68

Purchasing a car from Capital Toyota was by far the BEST car buying experience that I have ever had. Everyone was friendly from start to finish. I had a car in mind, and told them where my payment needed to be, just in minutes, I was in the finance office signing my papers. I HIGHLY recommend anyone looking for a new car to give Capital Toyota an opportunity!! My salesperson was Becca, and she was marvelous!!

Ga
Review №69

I got excellent service. They didnt have the part o needed, so it was ordered. When the part came in the service manager gave me a call. An appointment was scheduled and the vehicle was repaired in about an hour and I was on my way.

Re
Review №70

I went in yesterday and looked at a couple Tacomas in the lot. I went inside to ask how much they were asking for them. I was met by Jeremy. He acted like he didn’t want to talk to us (my sister was with me). He looked at me like I was insane and rudely corrected me when I asked about one that was the flat gray color. Every question we asked was met with a short answer. He wasn’t helpful in any way. He acted as if we were a huge bother to him. I left with my feelings hurt and felt very embarrassed.

re
Review №71

They were very fast and friendly. Very clean

Ma
Review №72

Absolutely great experience buying my vehicle this weekend. If youre there ask for Caleb. Hes very knowledgeable and a great salesman.

Br
Review №73

My experience at Lexus of Chattanooga this week was top notch! The manager of the dealership and the finance professional were incredibly kind and helpful. The real superstar was our sales professional...Fred Fortson. He could not have been more patient, kind, and informative. The transparency of the transaction was amazing! We absolutely love Ryan in the service department as well. I would refer any friend or family member to Lexus of Chattanooga. They are just the best!

Ji
Review №74

THIS REVIEW IS FOR CAPITAL USED CARS, NOT THE GENERAL DEALERSHIP.Well, I bought a car with them a few years ago and went back to get my next car. So theres a testament (Curry is the best)! Helpful and knowledgeable, but more importantly they dont talk down to you and they arent pushy. In addition their maintenance/garage staff is great too!

Ni
Review №75

Dealing with Trevor (salesman) and Chris (Finance), really made this car buying experience a pleasure. Very knowledgeable and professional!! Changed my opinion of this dealership from a previous experience from 5 years ago.

Ji
Review №76

I love the fact that our Capital Toyota dealership services our car without us having to sit at the dealership waiting on it. It can be a pain in the neck trying to schedule either time off or a half day waiting for an oil change! They pick our car up and bring it back same day! This is our second car from Capital and for good reason! Thank you Capital!

Je
Review №77

I have always had excellent service from Capitol Toyota with an outstanding service department.Friendly, efficient staff that keeps you informed of the progress while your vehicle is being serviced!I wish the other automobile dealerships in Chattanooga had a clue and they could definitely take lessons from Capital on stellar customerservice

Ro
Review №78

Went in to have a fuel pump changed and have usual maintenance. The person answering the phone, at the front desk, was not pleasant. They did not change the oil and the person that I asked about fluid changes was not really a good communicator - I would have paid for the darned oil. I also asked about installation of a trailer hitch and the service person was not helpful. He told me that I should talk to parts and wasn’t clear what installation would cost. He could easily have called the parts department - he did not. I did call the parts department and am still not clear on which parts were available. In these times where people have no loyalty, I am surprised that no one was going out of their way to help me. I was not treated poorly. I was treated average. 3 starts is average. I have been used to excellent service, I hope this is an aberration.

bl
Review №79

Lexus of Chattanooga is great. Fred took care of us from start to finish. We had a great experience with all of the staff.

Av
Review №80

The most painless car buying experience we’ve ever had. Caleb was a huge help in narrowing down what exactly we were looking for and very flexible with us throughout the whole process. Everyone there was very friendly and incredibly helpful. You just can’t beat Toyota.

ki
Review №81

Clean and professional. My service assistant took charge of my warranty company and got my best deal. He also kept me informed AND LISTENED to me as I explained the issue with my car.

C
Review №82

This was my first time using Capital Toyota for the first service on my new 4Runner. They are awesome! They picked my car up, serviced it and brought it back to me. I couldn’t be more pleased. Wonderful customer service!

ro
Review №83

For one you have me down as Rodney on your paperwork, my name is Robert. Overall I was very satisfied with the service. Chris is very easy to talk to, and you can tell he is in the right business because of his love for automobiles regardless of what make, model or year they are. I had one minor issue, nothing serious enough to publicly talk about. Id prefer to speak to them personally about the issue. All in all better prices, better customer service than Cleveland Toyota. I live in Ocoee and I chose to drive to Capital Toyota in Chattanooga.

R
Review №84

We had great service online and were offered a very reasonable out the door price by text before we even came in to view the car.A salesperson called Bethany cut the deal over the phone and reserved the car for us immediately. Then, the very next morning, we went for a test drive with another salesperson called Jonathon. He showed us around the car and helped us with everything we wanted to know before we went into the finance office.These two members of staff listened to us and responded to our needs. They were not pushy at all and Bethany was willing to match the best price that we’d found at another dealership online.Our experience in the finance office was great too. We have never bought a new car before and so were dreading the finance office experience. However, it was all very quick and easy and the finance manager was very friendly, respectful and, again, not pushy.We would highly recommend Capital Toyota. They give a fair deal and have respectful staff.

Na
Review №85

Worst experience on back to back occurrences. On the last two trips my oil change has took 3 hours on the first and 2 1/2 hours on this last trip. The place was not busy and I was not updated on anything during the whole time I was there. No apologies were given and customer service was just horrible in general. I wouldn’t pay a penny at this place only reason I’m going is because it’s free and it’s almost still not worth it.

Br
Review №86

Very nice people and easy shopping/ purchasing experience. Mary was great to deal with. Thanks for all of your help.

Ja
Review №87

Salesperson Marquita Jones best I have dealt with in 60 years of car trading or buying.Pleasant personality, knowledgeable of product,,Informative about product, suggestions to enhance experience. Definitely a 10 plusEntire dealership filled with courteous helpfulpeople. Will deal with Capital Toyota in thefuture for car buying needs.

Ka
Review №88

Ralph Paty is a great salesman- because he doesn’t push the car for he wants to sell you but helps find the car you’re looking to buy. Friendly and efficient!

La
Review №89

My buddy just purchased a 2021 Toyota Highlander... he delt with Brandon Painter... such a nice guy....straight forward... if your interested in a Toyota you MUST go see him...

Me
Review №90

Capital Toyota is always friendly and willing to make you comfortable while you wait. Their services are designed to be fast, to get you in and out.

Er
Review №91

The team at Lexus of Chattanooga are excellent. Marc was always there even we had questions, and we couldnt have asked for anything better. This was the best purchase experience I have ever had for a major purchase! I highly recommend them.

An
Review №92

I was happy to get the free Toyota Care service. This was my 2nd service and it took longer than I expected. Still, it wasn’t bad. I was out in an hour and a half. However, when I got home, I noticed something hanging down from the bottom of the car. I called the service department back and instead of any kind of apology, Brody was just like, bring it by and we will have a look. I expected a little bit of an apology for the trouble but he is a kid so I guess he gets a free pass at manners?I returned the next morning at 8:00 when the service department opened. I explained the issue and this time the service advisor apologized and told me he would make this high priority. They took my car back to the garage promptly. I expected to be out of there in 10 minutes or less. After 45 minutes, I went back to ask what was going on. Either something was really wrong or they weren’t bothering to look at it. He told me he didn’t know what was the delay so I stared at him for a minute and asked, “can you go find out what is up?” He returned in a few minutes to let me know they were about to begin looking at the problem.Finally, 15 minutes later, they return and let me know they are sorry but the technician apparently failed to screw the bolts back in to the oil plug cover. They fixed it but I don’t understand how such a simple problem slipped by. And, I was much disappointed with the lackadaisical attitude of the employees, especially Brody.I love my 4Runner but I won’t return to Capital for service once my Toyota Care expires.

An
Review №93

Everyone is always friendly and helpful. The facility is clean and a very comfortable waiting room is available.

Jo
Review №94

We recently had our Toyota Avalon serviced by Capital Toyota promptly and efficiently. All of the employees were helpful and courteous. They took our vehicle at the time of our appointment and provided a clean comfortable waiting area. While paying for our work, I was asked if I was a veteran as there is a 15 percent discount on Wednesdays. Since I hadnt known that, Iplanned to schedule on Wednesdays in the future. Without hesitation they gave me the discount even though it was Thursday. They are very Covid oriented from start to completion. Its nice to see so many familiar faces that have taken care of us through the last six years. Highly recommend your consideration of these people for service on your vehicles.

Ma
Review №95

Called capital Toyota on a Saturday to request a last-minute appointment and they were able to accommodate my need. Always friendly and professional. Their service standards are impeccable. They always leave my cars interior clean as well which is a big plus for me. Highly recommend their dealership and their service department..

Au
Review №96

Gary was very prompt this morning in service. Came in for an oil change and tire rotation at 8:30am and I had class to get to and he got me in and out way before class time! I appreciate the courtesy that he had with my time. I will continue to come to Capital Toyota!

Ha
Review №97

Staff is very sweet and super helpful! Patrick was my salesman and he was WONDERFUL! I couldn’t be happier with my local Toyota

Co
Review №98

They were fast and efficient. I have my 90,000 mile service, which is a long one. They got right on it and finished sooner than anticipated. Scott was really good taking care of me.

Al
Review №99

Excellent service and comfortable environment. There were issues with sorting through a warranty issue between two Toyota dealerships and the tire manufacturer, but Capital Toyota worked through it and handled business. I’m pleased.

Je
Review №100

I went in for an oil change and the team was super friendly and got me right in and out. They also took the time to explain about the MPI or multi point inspection. I would highly recommend Capital Toyota.

Information
100 Photos
100 Comments
4.4 Rating
  • Address:5808 Lee Hwy., Chattanooga, TN 37421, United States
  • Site:https://capitaltoyota.com/
  • Phone:+1 423-892-0661
Categories
  • Toyota dealer
  • Car dealer
  • Car leasing service
  • Used car dealer
Working hours
  • Monday:9AM–6PM
  • Tuesday:Closed
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:9AM–7PM
Offerings
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
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