I purchased a living room set from Rooms to Go. I waited a few months to write my review, until I was certain if I was going to be happy with my purchase. I am happy to say that I am. I adore the sectional set I got. It is modern, comfortable, beautiful to look at, and I love it.I woulk like to thank Karen Ayala for helping me find the perfect set for me and encouraging me to get the color I really wanted instead of what was normal for others. I cannot say enough how happy I am with my purchase. I would definitely go back. I love having people over now ☺️.

Karen was awesome! She waited on us and didnt rush us to make a purchase. She answered all of our questions and was very knowledgeable!

Great experience at this store! I usually don’t like to spend a lot of time in furniture stores because the employees can become a bit pushy, but this time around our salesman, Derrick, was super knowledgeable, helpful and more than anything patient. We spent more than a few minutes looking at some of the dining rooms options and ultimately, Derrick helped us narrow down our pick. We’re very satisfied with our selection as well as the customer service. I think we’ll definitely be back in the future when we’re on the hunt for new items.

Thank you for a great experience. I hate having to deal with purchasing anything. I never know what works or what I really like. Derrick thanks for all of your help. You made the process easy and guided me in the right direction. If you ever need anything go to Rooms to go. And for good help ask for Derrick.

Paul our salesman was great. He took all the time we needed and was very professional in answering all our questions. He made our purchase go very smoothly.

Overall, I had a great experience at this location! Derrick was very helpful and thorough as I decided on items for my new home. Normally I feel rushed and pressured to purchase furniture in these types of stores, however he was very informative and patient. Derrick made sure I was provided with all I needed to make the best decision for my home needs. I will definitely be returning to this location for any future needs!

Matt B was really good helping use pick out the sectional we was looking for he was really helpful on the dates and what was durable explain their policy and warranties and how we should clean the sectional. Was very nice would tell customers about him he is good .

Never ever again! Beware! They talk you into buying the extra protection through an extended warranty, but then you can’t even use it because they deny you. They deny you for instances that Rooms to Go tells you will be covered. Also, Rooms to Go says your furniture is covered under a one year warranty. NOT!!! We didn’t even have our furniture for a couple of months before the fabric started to mess up. I call and get told that it’s not covered because it’s normal wear and tear…. AFTER ONLY A COUPLE MONTHS!!!!! I have tried to get answers and get my couch repaired for MONTHS!!!! I keep getting the run around though. My couch looks like I’ve had it for years, but it’s not even been a whole year yet, and I’m still making payments! There’s clearly a defect or something in the fabric, but they don’t wanna hear that. Even the technician agreed with us… the technician that we had to wait on for 3 months!! I’ve already stopped and deterred several people from purchasing through Rooms to Go, and I will continue my mission to make everyone aware!

Joe did a great job helping us find exactly what we were looking for. Excellent customer service.

I had a great experience today at Rooms To Go! Chris Luiker helped me with my purchase and he was fantastic! He was very patient and gave me plenty of time to make my selection. He wasnt pushy and gave me my space to look around, but checked in periodically to answer and questions. Definitely see him if you go shopping there! 🙂

Decided to make a purchase on a good bed, not only did I get what I wanted but Joe really hooked us up!! He took the time and showed us all the different bases and was very patient during our decision! 10/10 would recommend to go see him for all your home furniture needs!

Great experience! Matt B. let us have some space so we could look around first. After selecting what we wanted, Matt walked us through the details for our delivery and what to expect. He was very patient and accommodating.

Karen was amazing and helped us with our needs for living room furniture and gave us great tips for decorating with our new furniture!

First… our salesman Paul was excellent. Very professional, understanding of our needs and follow up with any questions. The place had great selections and we found what we needed.

Paul was great! Very honest, knew the items on the floor and figured out what we wanted an needed after talking with us for a few minutes. We are very happy with the purchase and the customer service! Thanks Paul and Rooms to Go!!!

It was the best experience Ive ever had shopping for furniture. Ashley our salesperson really knows her stuff and she really seemed like she enjoyed helping me find what I wanted as much as I did. I would HIGHLY recommend going to see her if you are looking for furniture! Also the office was very helpful in getting my financing straight. GREAT STAFF!

Rude. I tagged along with two family members while they were looking to purchase furniture. The employees were sitting near the entrance having casual conversations about politics and stocks. No one greeted us or asked if we needed help. The manager finally come over to greet us and then left us hanging. We didnt know he was a manager and assumed just a regular employee. My family needed help and was looking to purchase multiple pieces that day. We finally went back to the guy who spoke to us to get some assistance. He told us that he was only the manager. Pretty much it was concluded that the employees sitting down would be the people to help. One guy finally got up when the manager told us that he wouldnt be the one to assist us. From there we left. They pretty much missed out on a $7k cash sell and Ashley Furniture was happy to get it that same evening.

Such a smooth and easy experience at the Chatt Rooms to Go! No one was pushy, but they were all super helpful. Matt helped me with exactly what I needed and I walked out with the perfect furniture! Will definitely be back for my next big purchases.

Overall, we had a great experience with the sales rep at this location. However, this company is poorly operated. We received a phone call less than 48 hours before our delivery to be told part of our order was not going to arrive for nearly 6 months. We also were told by the representative that called we may be able to borrow the part that was missing from the showroom floor until ours arrived. This shows poor communication and training as the supervisor at the store claims this was not possible. When I asked the supervisor what she could do, she claimed nothing. The biggest issue here is, when spending nearly 6 thousand dollars and waiting several months already for your order, this should not occur, or if it does, those with proficient customer service skills would work with the customer to try to appease them.

All the staff are very welcoming and helpful! The two times we stopped by, we had excellent service and the buying process was a breeze. Shout out to Jumpin Joe who made our experience so enjoyable and entertaining. He has the best stories and does a great job!

Derrick Gladden was extremely helpful in our search for new bedroom furniture. When what we were looking for was not available on the floor, he pulled up inventory online. Many items were delayed in delivery, but he was very resourceful to find items which we loved which were available for set up and delivery within a few weeks. He was very friendly and professional. I highly recommend asking for him if you go to the store on Gunbarrel in Chattanooga.

Super cool staff here, got me set up with a new couch. 10 out of 10 will shop here again.

Went to a local furniture store looking for a living room set... Nothing was really up to date and the sales associate was extremely pushy.. decided I needed to go elsewhere Rooms to go I was headed Matt B. Was so nice and a great help when it came down to choosing what would be best 10 out 10 recommed

I just purchased 2 sofas and a chair from Rooms to Go. After reading the reviews, I was a little worried about their delivery and customer service department, but after getting assurances from the manager and sales associate I decided to bite the bullet. So far, I’m glad I did. The sales associate and manager were terrific. My delivery arrived on time yesterday and the delivery guys couldn’t be more helpful and polite. We opted to unbox and set up the furniture ourselves. Once we did, we noticed 2 minor mechanical issues with the sofas. I called the customer service line today and was able to schedule service on them without any issue. We love our purchase and thus far, I am very happy that I decided to buy from rooms to go!

Great service from Chris at rhe Chattanooga store. Very knowledgeable and not pushy. The showroom is nice and the prices reasonable.

My salesman was Matt B. Probably the best experience I have ever had. He was so cool and honest and just wanted to help me find exactly what I wanted. He went above and beyond and I’m so thankful for hard workers like him. Thanks Matt B

Furniture was decent but a little cheap. If youre looking for affordable here or Ashleys. If it wasnt a little better quality then maybe Bassett.

Just wanted to give a BIG shout out and thank you to Ashley Bunch at Rooms To Go, Chattanooga TN. She was great helping me pick my living room, not pushy, very informative, and took care of everything I needed! I will definitely go to Ashley next time Im in the market for furniture.

Derrick was very helpful and attentive to my needs. He didn’t pressure me at all & was very polite. Highly recommended!

Matt Moore is phenomenal! Knew what we wanted by description, found it, and had us all set up and ready to go with no hassle. Wish there were more like him. A++++

I had a great experience looking at furniture for my new place with Derrick. He is very polite & helpful. Thank you so much Derrick!

Derrick was the sales associate that helped me. I wasn’t sure if the furniture that I liked would fit in my room so he took out a tape measure and helped me figure out the dimensions and wrote everything down for me. I came back to the store after confirming that the furniture would fit in my room and he helped me order everything. He was very kind and personable but not overbearing like some sales people can be. Overall it was a pleasant buying experience!

Had an amazing experience, at first I was skeptical after leaving Furniture Row. Had been shopping for a sectional all day when I made the trip to Rooms To Go. Matt B was the sales associate that helped me through the transaction, exceptional customer service, highly recommended.

I have had a very hard experience thus far with Rooms To Go. Their delivery and logistics department has been absolutely terrible. After reading others reviews with very similar situations to mine, I can’t understand why this has not been addressed.The experience started very pleasant with my interaction with everyone at the actually facility. After purchasing a new home it was time to furnish it. I spent a full day going from place to place speaking with employees and looking at furniture. My goal was to get as much of the big items I could from one place as not to have to deal with multiple companies. I decided Rooms To Go was the best fit for me. They had decent quality furniture, styles that fit my taste, prices that fit my budget, and salespeople whom I liked. While walking around and placing my order they were very upfront about the long delivery times due to material shortages delaying production. I work in an industry where we are experiencing the same issues so this was not a big problem to begin with.Fast forward over a month from my purchase and my first delivery was scheduled to be delivered. The delivery company did not show up in the scheduled delivery time frame. I work seven day a week most times and had taken this day off for this, and to get several other things done. Once they called to say they were almost at my home I had ran out to try to get some errands done. I told them they were well outside of their time frame so I had left, but would be there within 15 min. They said they would not wait. I felt like this was both mine and their fault so I said ok and instructed them just to leave it on my front porch and I would take it from there.Another month and a half later my second delivery was scheduled to be delivered. Time frame was from 9:00 am to 1:00 pm. At 12:58 I got a call from the dispatcher stating the delivery truck had been broken into earlier that morning and items were stolen so my delivery would not happen. This was extremely frustrating for several reasons. 1) If this had happened earlier in the day why did I not receive this call sooner, at least I could have moved on with my day. 2) When rescheduling I asked for the following weekend. The soonest they said they could do it was two weeks later. They did state they had the same thing I ordered in their warehouse so if my pieces had been stolen they had them in stock to replace. So why could you not schedule a truck the following weekend for my delivery. In my opinion I purchased a large amount of items from your company and you sun-contracted out the delivery. We had an agreed upon date for this delivery and you did not hold up to your end of the bargain. I did not hire this delivery service, I hired Rooms To Go. Regardless I bit my tongue and scheduled for two weeks later.Today is that date. Same time frame as before 9:00 am to 1:00 pm. I received a phone call at 9:42 stating the truck was not operational and they were trying to figure something out. At least they gave me a heads up this time. All I ask if you make sure my delivery happens today. It is not very difficult to get another delivery vehicle. I am a Production Manager for a tier 1 automotive supplier, we literally have to schedule trucks every single day.At this point I have no confidence that my delivery will come today, nor do I believe the next delivery I have for my last piece of furniture a month from now will happen without issue.As someone who spent between $8-10,000 with Rooms To Go, I will more than likely go elsewhere now. I haven’t even come close to purchasing all I need, so that time will be sooner rather than later.Rooms To Go…. Please address your logistics department and work to correct these issues.

Karen, has been great she has been a great help with all the questions we have and goes above and beyond to get us all our needs.

Derrick helped my mom with her living room set and was very informative! we loved the customer service and will definitely be using roomstogo again

I moved to Chattanooga and got my very first apartment! I always thought rooms to go would be out of my price range but I was shocked when I decided to look anyway! I fell in love with their grey sectional. It gave me the cozy vibe that I’ve always wanted. I ended up buying majority of their set up on the floor. The couch, rug, ottoman, and round love chair. What’s even better is I was able to set up a payment plan for the furniture! I highly recommend to check out rooms to go! I know I will definitely be going back!

Ashley was great, greeted us at the door. Knew exactly where the sectionals I was looking for were. Gave us space. Answered questions. Let us know our buying options, talked pros and cons. Went out of her way to find out through her manager if it would be possible we could pick it up ourselves at a distribution warehouse. We made our purchase and were on our way. She even followed up with a phone call 2 days later to tell us when our sectional would be delivered. Great shopping experience, good selection, and friendly sales people. Thank u, cant wait to have my dream couch!

We had a great experience with Karen. She was super knowledgeable and kind. She listened to what we wanted and helped us find it without pushing other things on us that were outside of our needs. She showed us some things and then gave us alone time to discuss without crowding us to death or making us feel pressured. Honestly one of the best sales experiences we have ever had. We will absolutely ask for her when we go back.

Super friendly and very helpful. Joe is the best. Would recommend the store to anyone looking to buy new furniture.

Karen was a great help with our furniture and mattress purchase today! She was very knowledgeable and was able to answer all our questions and show us exactly what we asked for. The entire shopping experience was quick, painless, and relaxed. At no point did I feel pressured into making a purchase I didnt want. 10/10 would recommend Karens assistance at rooms to go.

Rooms to go is an easy shopping experience. Ashley was my sales person and when I went in I was just looking and she wasn’t all over me and just let me look without pressure. She was there to check on me an to answer any questions I had. I found what I wanted but wanted to think about the purchase and told her I would be back and she said that if I wanted she could just email me what I need to make the purchase. If you are in the need of any furniture I would highly recommend going and asking for Ashley as she is very friendly and easy to talk to and work with.

Great experience!I was “browsing” with a few ideas in mind but also open to suggestions and recommendations.Matt was wonderful at helping me see all the options for the mid century style & colors I love, while also showing me additional relevant options and explaining the ordering process. Friendly & knowledgeable - I am so happy with my experience, and that he was able to help me with what I wanted!!Recommend !!

Matt Moore was awesome! Greatest at the door and helped immediately to find the best mattress for me! And made the whole process super easy! Very personable as well with conversation and connecting with his costumers.

Derrick was very knowledgeable, helpful and kind. He was able to answer all my questions with ease. Overall very satisfied. Thanks for all you help Derrick.

Excellent experience. Highly recommend! Our sales associate was Brandon. He was very knowledgeable about the stock and even knew which living room sets sold best. He listened to what we were looking for and found us an amazing sofa. We walked out of there with a brand new living room set!

I had a great experience with Matt! He let me take my time while I was looking, so i didn’t feel pressured. He was extremely informative when I asked any questions, and now i’m closer to getting the couch of my dreams!! Strongly recommend going and seeing Matt

Derrick G. was very helpful in my search for items i needed for my recent move into my new apartment. I was a little hesitant coming in because this was my first time shopping in a legit furniture store. He was able to answer any questions I had and I walked out knowing which items i wanted for sure. Thanks again for the help Derrick!

I recently went by rooms to go and was greeted by Matt Biskner. He was very attentive, knowledgeable of all the products, listened to what my wife was looking for, and allowed us time to walk the store and was readily available for any questions. He had us try out many options until we had the perfect pieces for our home. I highly recommend Matt to anyone who wants an incredible shopping experience. If I could give 6 stars I would!

We have purchased living room set, Bedroom set, and 2 mattresses along with another dresser. The power recliner in the sofa that is 4 years old went out. I tried calling for 2 days no answer. Finally someone responded to my message. They could not help me since it is no longer in warranty. I told them I would pay for it just needed someone to service it. Nope no help! I will not buy another thing from them.

Awesome Experience from the moment we walked in!! We have bought all our furniture from Rooms To Go for years and will continue to!! Karen was awesome to work with!! Recommend anyone to buy from them!!

Now days furniture r ugly and 2xpensive. Where the furniture we see on T.V.Rooms to go to. Found my furniture at badcock.

Joe was absolutely great! Not pushy. Very helpfull when I had questions. Couch and loveseat delivered soon.

Worst delivery service I have ever experienced!! The delivery guy had a very rude tone towards me from the start! We will never purchase from this store again.

We bought our daughters bedroom suite from Rooms To Go a couple of years ago. Today we set out for a bedroom suite for ourselves. We went to Rooms To Go right away because our experience there last time was great. We are not only pleased with the furniture that we have purchased here, the delivery was right on time and the customer service is impeccable. Today, our sales associate was Ashley. She was fantastic! She really listened to us and had a great understanding of what we were looking for. She is also very knowledgeable and was happy to answer any questions that we had. She was also very patient with us. Another great experience at this store!

They are very polite and curtious. They help you find the furnatjre tbst goes best with your room..

Joe Robinson was amazing to work with! Knowledgeable, considerate, with stellar people skills, Joe made furniture shopping a breeze! The store was clean and easy to navigate, as well. I would highly recommend RTG if youre furniture shopping. Ask for Joe! He is wonderful!

I had a great experience with Karen She is a great help answer all my questions

Over the years, weve bought 3 living room sets, 2 bedrooms sets, and a bunk bed from this Rooms To Go store! I cant imagine going anywhere else. The ease of finding exactly what we need and being able to easily finance it (with no interest!) always makes it a stress-free experience. Also, Matt and Chris have been there for years and are always super knowledgable and efficient. Definitely give this store a 5-star rating. Cant wait to go in soon and look at the new mattresses!

Joe is the very best! Knowledgeable gentleman who helped me with just what I needed with my furniture needs.

Joe was WONDERFUL, her helpful and sweet We love Joe at RTG .

Karen is great! She listens to your needs and wants and give suggestions based on that. Everyone is super friendly when you come in, but I recommend asking for Karen! I will be back for future purchases!

Matt was very helpful and patient!! Highly recommend!

Bought a sectional. The salesman convinced me to buy the guardian protection plan. My cat tore a place on the cushion. Just found out they would not cover it. What a rip off. Beware

Salesperson greeted us promptly and led us to furniture category we were interested in. He then gave us our privacy to search through furniture on our own. We did find what we’re interested in and at that time summoned our salesperson to discuss pricing and availability. We are trying to time delivery to coincide with upcoming move and he was able to assure us that our furniture could and would be available at that time. We are very pleased with our selection, both in quality and pricing, and the efficiency of our salesperson.

To be honest, I’m not sure even where to start when my frustration. After waiting months for my bedroom suite, it was finally delivered; only when we began to put the suite together, it was missing vital parts to assemble the bed. I have been sleeping on the floor for over a week now. Customer service is a joke. I was on the phone for over 20 minutes the first time I called, when someone answered and hung up. I was on the phone over an hour over the weekend as when the missing parts were finally sent, they shipped the wrong parts. I received two right legs instead of a right and left leg and the stretcher was not even included. After expressing my frustrations for paying $4,000, I was told they could offer me a $25 dollar credit, which I in return told them was laughable and not acceptable. They reported to me they would expedite my order for Monday, give me a $50 dollar credit (which is the highest they can allegedly give—-again laughable), and would assemble the suite for me. It is Monday, still no parts, and even once I receive the parts will have to call rooms to go to schedule them to assemble the bed.The store itself was great, when I originally purchased my bedroom suite but everything else has been a terrible experience; and I am not happy with the customer care I have received. I would recommend saving yourself the headache and going somewhere else.

UPDATE: our originally delayed delivery has been delayed twice now.They wont contact you directly, they send an email and you have to wait forever (45-60 minutes) on hold with customer care to reschedule. We went in to see if there was another bedroom set that we could choose instead but none are in stock and they are on a delayed delivery as well. We dont know when this one would eventually come in since it is now scheduled to POSSIBLY be 7 months from the original order. Why would we start over in line for the next set. Very upset that they are still running commercials to have your furniture delivered quickly when they dont have the inventory for the customers that already paid nor possible replacements.The couch that we did receive is not wearing well. The cushions are already wearing down and it has only been a few months. The chair had to be redelivered since it didnt come with the feet and the fabric on the bottom was half torn away.Customer Care cannot cancel the order so after waiting on hold for almost an hour again I still had to call the store to cancel the order. The email stated to call customer care and gave their number for any questions though. I would go anywhere else since there are plenty of options nearby. This was a lot of money to tie up for months without anything to show for the effort.All of the items can be purchased as a group with a small discount or individually. Currently with Covid-19 issues some items are delayed, 3 items are being delivered in 4 days they entire bedroom suite in 8 weeks. It is hit or miss on inventory. The salesperson was helpful but left us alone to shop, which we appreciated. Many of the bedrooms have multiple options in variations of headboards, frames and dressers in that style.

Matt B made buying a couch such an incredibly great experience! Will be coming back to shop with him for all our future furniture needs!

From the time we walked in the door and received Karen’s friendly greeting and offer of assistance she was great. We were shopping for a new mattress and with Karen’s great personality and knowledge of rooms to go inventory she helped us navigate today’s mattress options until we purchased a Nector premier king size. She was very attentive to our needs and was able to price match the sale Nector was offering directly from them. We try to purchase from local stores to support local jobs and Karen made it easy to choose doing business with Rooms To Go. We are very satisfied with our experience and not only will we be a return customer but will recommend this store and Karen to all of our friends and family in need of furniture.

Not recommended unless you can get your furniture when you buy. Purchased a couch and tables in November but didn’t receive until months later. Tables were delivered in January, but one was broken. They wouldn’t deliver another until March. Sectional was delivered in March but they didn’t bring the corner piece, and they brought an extra section that wouldn’t even fit on couch. Delivery person would not take back the wrong part. We had to contact RTG and was told that it would be August before they would bring corner section of sectional and pick up wrong part. We offered to go wherever we needed to pick up correct pieces and was told that was not an option. Stuck with partial sectional in living room for 6 months. Worst customer service and experience- will never buy from here again

I was so pleased with my experience at Rooms To Go! The sales associate, Matt Moore, was very helpful and kind. He answered all of my questions and showed me the differences in the available selections. I will definitely be back!

From the moment we walked in the door, the staff was attentive and courteous. Joe Robinson went out of his way to make sure that we walked out of there with what we wanted and the payments we wanted. Rooms to Go will see us again and Joe will definitely be our salesman again. Thank you Joe for everything you did to make sure my momma was happy today.

We just ordered our first big piece of furniture for our new house and the searching and buying experience was really great. Ken helped us out and made the whole experience very easy and fun. Super excited to receive our new furniture!

Went looking for a sofa sleeper on Sunday. Our sales person Chris was extremely knowledgeable, very patient, and allowed my wife to process the purchase comfortably. Great experience, very nice selection, highly recommend.

The man who waited on us was very nice n very helpful.

Derrick was very helpful with our new furniture purchase. No pressure, very knowledgeable. Excellent customer service 👍

Visited Rooms To Go in Chattanooga yesterday for a specific chair that was found online. Salesperson Matt Biskner was terrific! He helped with the purchase, and was very patient, taking time to explain options and delivery details. I will definitely go see him again.

After recently relocating from Texas, we found ourselves needing to update a few rooms and decided to try out Rooms To Go (for the first time).We were greeted by every associate throughout the store and offered assistance...but thankfully were not followed, pressured or pestered as has been the case in some stores we’ve gone to.We are very happy with our salesperson Chris, who answered every question I asked (and there were many), he was outstanding in his knowledge of the mattress we decided to purchase and made it easy to open up an account and find the furniture we wanted as well. We will definitely be returning the next time we want new furniture!

Karen was phenomenal !! She sold us a couch and we came back and bought two beds ! Charming and very professional !! 🤩

Tech support at the Gunbarrel Rd Chattanooga location of Rooms To Go is terrible!!! The furniture ordered could not be assembled due to a faulty part. When tech support was called we were told appointment for a technician to come out couldn’t be made for 3-4 weeks out. On the day the technician was to come out, I received a text saying they were 5 minutes away and THEY NEVER SHOWED UP!!!! I texted the number with no response. Safe to say Rooms To Go lost another customer today. Very unprofessional. One star is a gift😡

Just know they’re really behind. Ordered furniture 3/1. Supposed to be delivered 4/12. Still not here! No one picking up their customer service line or chat, either. 2 stars because we liked the furniture in the store, but takes way too long to actually receive it and it’s late.

Joe was very professional. He found exactly what we were looking for. We were very pleased with our purchase.

Matt was professional and seemed very comfortable in his service style.

Ashley listened to what I wanted and made it happen! Great service!

Amazing service to us I highly recommend coming here and seeing Matt Moore!

Had a previous issue getting furniture scheduled for delivery thought we would give it another chance. Furniture was scheduled to be delivered between 10 and 2.... took time from work to be available, received a message running late ok no problem. Then was notified delivery staring at 1 and will be here by 5.... guess again sorry will be there by 6:30.... still nothing called and they advised don’t worry it will be 2 more hours and it will be there, wrong. Dispatcher called and said there was 3 deliveries that they couldn’t make, ok no problem what time can we do it tomorrow on Saturday Morning? No sorry it will be Sunday... really what time, between 10 and 2. Received a call at 3 driver having issues and will call you, driver says” can you meet me and pick up your chair” ... what no that’s why I requested delivery... well you have a steep hill to get to your house, I provided directs to 2 alternate routes and advised call me if you need more info. 45 minutes later no call back even though they were 5 minutes from my home. Called the store multiple excuses and a delivery manager will call.... we’ll that was 7 hours again. Guess what Room to Go .... no thanks keep the chair your service sucks, excuses are exhausting, no reason to have suck subpar service ..... if you want to avoid frustration steer clear.

My experience was great. Matt B. was very helpful, informative, and pleasant to workwith. I will definitely shop with him again, and recommend him to my friends.

Today I purchased a Serta iComfort CF3000 with a Motion Perfect IV base from Ashley Bunch. She was very knowledgeable and spent time with me to determine what I needed and wanted in a mattress/base. She showed me several options and brands, readily explaining each. Ashley was never pushy and made this purchase a pleasant experience. I left feeling totally pleased with my choices and decisions.

Just purchased a couch and loveseat from Karen Ayala. She was awesome! Compassionate, kind, knowledgeable and not pushy at all. I’ve been a sales manager for 20 years and I would hire her in a second. I hope her superiors appreciate her work ethic. GREAT JOB KAREN!!

Joe was absolutely incredible! He helped us every step of the way we loved him! 10 out of 10 we will be back!

Ordered an entire bedroom suit from Gunbarrel Rooms To Go in Chattanooga, TN. When putting together the bed frame, one of the slats would not go in and hook down properly into the headboard like the other side did. When I called and spoke to “costumer service” I told them I was unable to put the bed together. The woman I was speaking to was extremely rude and unprofessional. I was told someone could be out in 3-4 weeks to look at it. During this time, I figured out other sleeping arrangements since the new bed frame was not an option. Today, April 24th was the day someone was supposed to come out to finally look at the issue and hopefully fix it. Received a text that they were 5 minutes away from my house, but no one ever showed. Tried to call to get in touch with someone regarding this, but got nowhere.It is just disappointing that it seems Rooms To Go could care less that their costumer is still not able to use the furniture they bought.. Honestly not sure what to even do at this point.Needless to say I wouldn’t recommend anyone spending their money here, because if something happens to not work with your furniture you are just out of luck...

Just had a wonderful experience at Rooms to Go because of Matt. He was so helpful without pressing us to buy. He answered all my questions honestly and thoroughly. Anytime your shopping at Rooms to Go ask for Matt!

I will never buy from rooms to go again! I purchased a $3,000 couch from them and it was suppose to be delivered today between 10 am and 2 pm. I been sitting and waiting on my couch and the dispatcher calls me at 5 pm to tell me the truck broke down this morning and won’t be able to make the delivery. I took work off today and sat around all day waiting and that’s all they tell me. As I’m speaking to the dispatcher about why they couldn’t get another truck to make the delivery the guy said have a good day and hung up on me. This is ridiculous. I will never buy from RTG again and I will encourage anyone looking for furniture to never go to RTG. Terrible communication and very unprofessional.

I went to rooms to go looking for furniture for my daughters room. The girl that helped karen, I think was her name (short latin looking) was very helpful. She walked me all over the store and even showed online options! My daughter will be so excited to get her big girl bed! Thank you

If you’re thinking about shopping here Joe is your man! He was so helpful, patient, and made my shopping experience so easy. Thanks Joe and Rooms To Go for my new bed!

My sales rep Matt Moore was wonderful and got me my dinning table in no time at all while training another rep and then I was out the door.

Very pleasant experience! Matt listened to what I was looking for, didnt try to push me towards things I wasnt interested in, and was so patient while I tried to make up my mind. I cant wait to get my new mattress! Thanks, Matt!

Matt was incredibly helpful and made my (always stressful) furniture shopping experience so much easier!

Wonderful staff and great to work with. Everyone one I dealt with (sales, support, management, and delivery guys) took great care of me. The furniture quality versus price is debatable but that can be said about any furniture place now days. I had some pieces deliver broken but this stores customer service is top notch made things right asap. I would but form them again.

I have worked with Matt on 3 separate purchases now. He always is happy to help. And is patient with walking around and looking at everything with me. He answers all my questions and is so nice. I’ve recommended him to other family and friends who have purchased from him too. All around great guy to work with.