I go regularly for basic maintenance - oil change, brake checks, tire check, etc.Blackwell Automotive is full of nice, kind, and very competent people. You always get good answers for questions, and you know you are valued. And, the waiting areas are comfortable and delightful! Also, the prices are so very reasonable!!

One of the most customer oriented auto repair shops that I have ever been to. They were able to fit me into their busy schedule when my trucks alternator went out. They were also very fairly priced and did a great job.☺️

This place is the best by far! They are so welcoming and efficient. Highly recommend!

I was very pleased with the service I received at Blackwell Automotive. Theyre very professional and their price is very hard to beat. I got a lot of Maintenance work done to my vehicle. And I was expecting to pay a lot more than it cost so I was pleasantly surprised when they told me the cost of my maintenance before they started the work. I will continue to use them to service my Toyota thank you for all your good work.

Comfortable waiting area with nice variety of complementary beverages and snacks. Service has always been very good.

AMAZING! We were having a brake issue at 4:30pm. They got us right in to check it out! Easy fix! Owner even offered to loan us a vehicle to go to FLORIDA, & pick our car up on the way back! And they didnt even charge us! Very gracious & accommodating! Made sure we were comfortable while waiting, offered snacks & drinks. Southern hospitality at its finest!

My husband and I recently moved into the area and we tried several mechanics before we found Blackwell Automotive. I am extremely pleased with the courteous and professional service that we have received from them. They have been able to fit us into their schedule quickly when we have needed help with our vehicles and I have been pleased with the quality of the repairs that they have made to our vehicles. Additionally, when one of my windshield wipers flew off of my car during my commute, they made the time to replace it for me immediately even though they were very busy that day so that I wouldnt have to drive home in the rain with no wipers. This isnt necessarily a factor in my 4 star rating, but as a cherry on top of the sundae they have the largest, most comfortable waiting room that I have ever seen. It is attractive, clean, and stocked with every possible amenity: snacks, drinks, computers, comfortable seating, phone chargers, reading material, etc. As far as we are concerned, Blackwell Automotive is our go to for as long as we live here and own vehicles.

Micheal was my service rep who was very informative and honest about my repair. I did not walk away feeling like I was over charged for services. I recommend them hands down.

The Blackwell owners and staff are committed to providing their customers with the best service available, and at reasonable expense. They take pride in the work they do. Their waiting rooms are above and beyond imagination: tvs, computers, comfortable chairs, recliners, and sofas; beautiful artwork (for sale) by local artists, and an assortment of snacks and drinks should one become hungry or thirsty. The facility is extremely clean, and the windows are soundproofed from the nearby airport. The staff is friendly and knowledgeable, and often greets customers on a first name basis. All business is conducted professionally, and they go the extra mile to ensure satisfaction. I will be a customer for life. They’ve earned my trust and my business; I recommend them to anyone who owns a Lexus or Toyota. These are good Christian people who walk the walk. I am fortunate to have them take care of our vehicles. Stop in today. Check them out. You won’t be disappointed.

The team at Blackwell is very friendly, courteous and professional and their prices are very reasonable. Their customer waiting areas are more comfortable and well-equipped than any other automotive repair facility I’ve visited, including dealership sales and service facilities. I highly recommend Blackwell for any automotive service needs.

Very good customer service, keep you well informed as repairs are made.

The folks at Blackwell Automotive always give friendly and quality service at a reasonable price. My experience this time was no exception.

I’ve been going to Blackwell for well over 5 years now, and they have always exceeded my expectations and treated me with fairness and respect. I don’t live in East Ridge anymore, but I would much rather make the long drive back to have them service my car than go to some local box store.

The service, owner and managers are exceptional. I appreciate doing business with Blackwell for many years. He is truly a unique person and continues to instill his expectations among all employees. Mr. Blackwell and associates are a credit to the service industry! Thank you!

Went to Blackwell Automotive last week. Right before I went, I cleaned out my car because Id just been on a trip and had stuff everywhere so I was very aware of the state of my car when I brought it in. While I was there, everyone was very professional and helpful. I was really happy with the service I received and had all my questions thoroughly answered. Until a few days later when I went into the back of my car to see one of my car mats was missing. I am absolutely certain it was there before I brought the car into Blackwell and no one but me and this shop entered the vehicle between me knowing that mat was in there and it being missing. So I called and, surprise, they have no idea. I really would have loved to leave a glowing review but this is just sketchy.

Great shop. Good service and very knowledgeable and honest. I got a quote on shocks and struts while there and the price seemed a little high. That was my only negative

I have a 10 year old Lexus and Blackwell techs provide quality service that keeps me comfortable with maintenance issues. The customer area makes wait time tolerable as everything from computers to snacks are available.

I have trust issues specially with mechanics but I don’t have those issues with Blackwell. They are very professional and straightforward with how they do business. If you have a Toyota or Lexus don’t think twice on bringing your car to Blackwell because your car will be in good hands.

Blackwell is thorough through and though! Michael and the gang kept me in the loop as far as all aspects of my repair were addressed. If you have a Toyota or Lexus, THIS is your shop!

I visited for my usual oil change last week and the staff and environment are so accommodating and welcoming that it is a pleasant experience all around. I know the knowledgeable technicians are well trained at their jobs and dont worry about their level of expertise! If you are looking for fast, trustworthy and professional service, look no further! Visit Blackwell Automotive for your automotive maintenance today.

Out of towner in need of some brakes and oil change.. Best Automobile Service Place! Art Gallery, lounge worthy of calling it a true lounge, snacks, beverages while you wait!Incredible!UPDATE: Brakes/rotors are super smooth!! Great Job!!!! Thank you!!

Excellent service and professional. Was on vacation with family when or van radiator blew, they fixed it within a day and provided a loaner car at no cost, so we never missed a beat on vacation. I only wish they had Blackwell automotive back where I lived!

They always take good care of our vehicles. Sales always works well and communicates well. Glad we found them.

Omg I have never been to an automotive shop that accommodates females as much as blackwells does... If I could give 20 stars I would. They have amazing employees who offer awesome customer service.. its very clean and well maintained.. Ill post pictures but they have any and everything that a woman might need. Its crazy at how well accommodating to women they are. You dont have to take my word for it pictures show everything.. I really mean ABOVE AND BEYOND!!!!!

Blackwell Automotive has done regular scheduled maintenance on my car. I am very pleased with their service and their attention to detail. This last time I stopped in to get my tire air pressure checked. The tire pressure light warning light had come on. The staff there at Blackwell Automotive got my car worked in; I was on my way in no time.Great customer service, highly recommend this car maintenance company.

They have always been very easy to do business with. They treat me like I am their neighbor. They have done excellent work on my 2004 RX and have kept it in tip top condition for the last 11 years. I would not trust my vehicle to anyone else to work on. THEY ARE THE BEST!! I highly recommend them.

First time to use and it was a very good experience. They were recommended to us. Everyone was attentive to our questions and concerns and took time to give us answers that we understood. We will continue to use them because we felt they are trustworthy.

The headlights on my 2008 Prius were flickering and going out occasionally. They always came back on if I turned the switch off and back on but I was afraid they might fail on a night trip. Blackwell researched the problem and found a notice from Toyota that recommended replacement of the bulbs which they did. They did the job promptly and kept me informed

Always great! I get more done in your waiting area on the phone than I do at my office!

My wife can bring the car in and get it serviced. She has always returned with very positive remarks about the service; especially the time taken to help her understand the procedures, answer her questions, and make sure she understands all that the technicians are doing. We would not go anywhere else for arto service!

EXCELLENT mechanic. Very fast and efficient. HIGHLY recommended.A couple of years ago we were new to Chattanooga and needed a mechanic. Our neighbor recommended Blackwell and we have been with them since.

These guys are the best in town for your service needs. Always friendly, good turnaround time, and high integrity. I highly recommend without reservations.

I am so grateful for Blackwell Automotive. I was worried about going outside of my dealership for other services. A friend of mine recommended Blackwell Automotive. Let me say I am more than happy I stepped out of my comfort zone. I am pleased with their professionalism, quality, and honesty and quotes .I spoke with Mr Blackwell who is so down to earth. He treats everyone like family. Great leadership and family like environment.

Comfy waiting areas with wi-fi, drinks, snacks, television.I enjoy going to Blackwell’s - they are friendly and knowledgeable.

*Writing this review for my father*My dear friend has been taking her car to your garage for all types of repairs and to keep it serviced properly for awhile. We always thought that you did quality work at competitive prices, but after her last visit we were very surprised and disappointed. Her AC stopped cooling so I was going to help her out with it, and when I was adding freon I noticed a leak. The compressor was working fine and it started cooling really well until it ran low on freon. She took it to you and you serviced the vehicle as youve done so many times before. She also wanted you to fix the leak and add freon. When she got a call from you saying that the compressor was bad and you gave her an estimate, she was very surprised because I had told her that the compressor was good and I also showed her where the leak was, which she passed that information on to you. She didnt have you do the repair because I told her that I would take care of it for her. I bought an assortment of O rings and two 12oz cans of freon, and after spending less than $25 and about 30 minutes the problem was solved. I saved her from getting ripped off of more than $1,000 by you.

Have been a customer of Blackwell Automotive for a number of years and have never been dissatisfied. Always, always been friendly but most importantly, honest. Their honesty has been proven when I thought I had a problem and would have paid for a repair BUT was shown why a repair was unnecessary. I fully trust Blackwell Automotive and recommended them to my family and friends.

Have used them for years. They are knowledgeable, honest, reliable, punctual and personable. It is a pleasure doing business with them .

I was looking for an honest repair shop that could take care of everything, instead of going to different places for different needs. I must say the staff and the service they provide are great and very reasonably priced. I highly recommend them.

Staff is very courtious, friendly and helpful. I never make an appointment and my wait time is always reasonable. I recommend anyone with the make of auto that they service to try them out. You wont be disappointed!!

Very honest and took the time to make sure the job was done correctly without cutting any corners! Thankful for their service.

We moved here a few months ago and of course the ABS warning light on our highlander hybrid goes off. After pooling our neighborhood fb group we heard about Blackwell and decided to give it a try. Im so glad I did!! Not only was their diagnostic the most competitively priced, they also were able to do the repair immediately and again were most competitively priced (I had an idea of the repair and had priced a couple shops beforehand.)Lastly, their waiting area was a life saver!!!! Three rounds of snacks for my 3 kids made the 3 hr (1 hr diagnostic, 2 hr work) repair go by quickly we were one stop and done! What I originally thought was going to be a hour or so to diagnose and then have to schedule the work done, turned into 3 hrs. total and the repair is complete. Thank you!

I took my car in for a general look over. It’s an older vehicle so I knew there were going to be things wrong with it. They explained the needed repairs in a way I could understand. They were very nice. The waiting area and customer counter area were very clean!!

They did a post sale inspection to let us know if there were any issues.

Very knowledgeable and helpful. Took care of us in a timely manner!

I used this place with my Lexus and Toyota for many years. I would recommend it to EVERYONE!!

Family owned and operated and go out of there way to make sure your wait is as comfortable as they can make it. Very informative about your repairs. Will not do extra work without your approval. I trust them to do what they say. Great place to do business.

Wonderful Car shop. Absolutely recommend for any car owner. Great prices and truly caring employees. I have Acura which Blackwell was able to fix as well even though they are specifically for Lexus and Toyota make cars. Blackwell did great with my Acura’s needs. My Dad usually fixes my cars but he lives in VA, so I found this shop which was beyond my expectations for a car shop. A previous car shop took advantage that I was a girl and didn’t understand what was wrong with my car, but not Blackwell. Blackwell treated me equally and explained to me all the possible problems with my tires that could be occurring and they even held off on balancing my tires until I drove it again to made sure that I truly wanted the tires balanced. Absolutely Exceptional Service. Will be going back to Blackwell for all my future car needs.

Always a good experience. The staff is always helpful and the overall general tone of everyone I’ve ever dealt with was calm and pleasant. They worked on my wife’s Toyota and I wish I had a Toyota just to work with them again. I went German…lol…

Great service. Always informative, complete.

Great service. Excellent price.

I took my Toyota Camry in for repair, preparedto need a head gasket replacement due to coolant loss which is a very expensive repair. After checking the engine it was not the gasket but, the water pump which is a much, much less expensive fix. Richmond and Danny were very honest and forthcoming with options and recommendations for what would be necessary to fix my car right! I highly recommend Blackwell Automotive. Also, they only use OEM parts.

My family has been using Blackwell Automotive, since they first opened. They are professional, friendly, and cost-effective. Mr. Blackwell and his son Richmond are men of integrity who stand by their work.

It was a great experience! Very cleandealership, and Danny was so nice todeal with....it took the exact amount oftime he estimated, and the price wasexactly what he estimated! This hasn’talways been the case with Kelly Subaruor Capital Toyota! Blackwell has doneall of our Toyota & Lexus maintenancefor at least 7-8 years now!!

I understand now why their customers highly recommend them. We are very satisfied with their work.

Incredible service on my Subaru and I am extremely grateful for amazing customer service. Prices are very comparable to other shops. I will forever be a Blackwell customer. Thank yall!

I particularly appreciate mechanic Mitchell Monroe. Friendly staff. Good work.

Blackwell Automotive Service is my go place for my car over 8 years. The customer service is priceless.

The fuel pump in my car went out while I was driving through Chattanooga on a Friday night and I left it here to be fixed over the weekend while I was out of town. I was able to easily communicate with them about the issue and they fixed the pump and processed my payment over the phone without any complications whatsoever. They are closed on Sundays so they fixed it on Saturday and had it ready for me to pick up at the shop on my way back through town Sunday night. I would use them again without hesitation and recommend them for anyone in the area who needs a professional auto shop.

Always great value and workmanship. Much less than dealer. I would and have recommended Blackwell to a number of people.

I can’t speak enough good things about this business! I had previously shopped around for a repair for my 2015 Camry that had a very loud rattling/pop coming from the sunroof. When I found this business they were very nice with trying to help me narrow down the issue and getting me a reasonable quote! I had a quick turn around and they called me about a week or two later to make sure the repair was still working properly!Also, the business was very good with COVID precautions they didn’t have a full waiting room, and I was able to actually wait outside if I wanted to sit maskless.

I deeply appreciate how they do business. I never feel gouged or taken advantage of and I know they charge less most if not all other places.Feel like I have a service center for life.

Nice atmosphere, no loads of broke down cars all over the lot (always a bad sign when you see that)- Honest, efficient, knowledgeable, professional.

As always Blackwells did excellent work and didnt do things that were not necessary. I trust them always. They re the best 👌

Radiator and cooling system good job very happy

I truly enjoy taking my Toyota to Blackwell. They are good with all things cars and they provide a clean and comfortable area for customers to wait. That is appreciated. Take your car to Blackwells.

This place is very professional and they caterer to your needs and can fix anything

Best place in Chattanooga to have your car or truck serviced. Great lounge, coffee, snacks or cold drinks. Reasonable prices. In and out in no time. Thx Richard, Danny & all the tea

Great service. Detail on the problems and requirements to repair the problems.

Blackwells is reliable and honest. They will keep me going for another 200,000 miles.

Blackwell took excellent care of us, as always. They are very mindful of the cost of the repair and they do not force unnecessary repairs on you. If they feel its urgent, they say so and also if they feel it can wait, they say that as well. The service is fast and courteous. The atmospher is pleasant and inviting. I highly recommend Blackwell, especially for the Lexus automobiles. The prices are much more responsible without sacrificing quality service and skill.

Blackwell is simply the best!! There is something to say when you trust a repair man/company!! Blackwell will always have my business and I will tell everyone to service your vehicle here!! Take my money, bc I know the job will be done right ✔️

I can always depend on Blackwells for maintaining both of my vehicles. I keep my vehicles for an extended time and know that I can depend on them to keep my vehicles in top shape. Always a smile and a pleasure to deal with them.

As always we’re never disappointed with Blackwell’s it’s the ONLY place we take our vehicles. Always courteous and professional with great pricing thanks Richmond!

The service was absolutely great. I am so glad they work on Nissan automobiles. I WILL BE BACK TO BLACKWELL AUTOMOTIVE WHEN I NEED HELP WITH MY CAR!

Busy Holiday weekend made waiting time extra long.

I love Blackwells. I don’t take my 4 runner anywhere else. I take it by the night before and they usually have it done before lunch if they know I’m coming by. They are friendly, have a nice waiting area, and I trust them.Kimberly Hawkins

The service was great they done a great job

Service, as usual, was excellent and timely.

I had all sorts of warning lights on my car, brakes not working, and was expecting a major repair. I got lucky, it turned out to be a small thing causing big symptoms. These guys took care of it for a very reasonable price. They took the time to investigate carefully and test drove it twice to make sure they had resolved the issue. I had never used them before, but I will never take my car anywhere else.

Longtime client and will stay loyal

I always love taking my car here. Very professional and very affordable. Not to mention the waiting room and bathroom accommodations are wonderful!

Quick and professional. Fixed my issue when no one else would

We are fortunate to have a Toyota/Lexus specialty shop besides the dealership. Its good to have options.

Blackwell did a good job. They always do.

Very friendly. Welcoming. Hands on with repair work.Gave me a free ride home. Quote was $800 but ended up being $540. Sad theyre closed on Saturday but was able to get to them right after work around 2:30 pm. Work done timely.

I was very satisfied with the work done on my car the other day!

Quick honest service. No games. Staff is amazing. Only place I have ever taken a vehicle, because something didnt seem right, where they looked at it, said there was no issue, and no charge.

I have an 04 lexus ls 430. They did an amazing job and quality work. Theyre extremely knowledgeable of these cars and helped me greatly. They just about rebuilt my car and it runs like its brand new.

Friendly, professional, competent. Good folks here. Our 2008 RX400H is running fine after 206,000 miles. No complaints here, treated like family.

I love Blackwell automotive. Best automotive shop in Chattanooga! 100% help 100% of the time any time u need them! Thanks guys

Always very professional!! Will continue to use for regular maintenance and any other unexpected needs.

Danny & Roger takes great care of my car and is always very professional.

The service was great, excellent, staff are wonderful, very positive experience !

Blackwell automotive is absolutely the best Toyota specialist I have ever been to. They are honest, FAST, and very very transparent. I cannot tell you how many times I have brough my 4runner in and they have diagnosed that there isn’t an issue. When they 100% could have. I just trust these folks. Rich and dan are super kind. And remember your face if you come back. I honestly don’t see a need to have another mechanic, because these guys are just everything I need. I can pay them to diagnose a problem, fix the problem and they do exactly what they say they will. I would recommend them to anyone. If you need help, these guys will get it done.

Nice employees, nice customer waiting area!

I absolutely recommend Blackwell Automotive. Everyone was professional and friendly in person as well as over the phone. They kept me informed every step of the way and I feel like they went the extra mile with keeping costs reasonable. Great service!

Best Automotive Care Anywhere!!We wait until were in town, if possible, to have them work on our cars! Always Honest & Dependable! Been doing business with them since they opened & they have now enlarged to take care of increased business!

Very rarely do I post reviews, however, Blackwell Automotive is deserving and has earned my business each time one of my cars needs attention. Simply put: I trust that they know whats needed to keep my wife and me rolling and safe.

Honest and professional.

Will definitely be a returning customer. Their customer waiting area, pretty much, has the comforts of home with free cold drinks, coffee, snacks and tv and its very clean plus the rates are quite reasonable.