This is my second vehicle purchase from Audi Chattanooga and dealing with Jeremy Holsembeck and the sales team is always a straight forward easy process. They have been transparent and accommodating to my needs. I would recommend anyone looking for a new or used car or new Volkswagen or Audi check out the nice inventory they always have available.

These guys are far more honest and kind than any other Audi location Ive been to, and will take fantastic care of you and your vehicle. Just know that if youre driving your beloved old Audi, theyll ruin you when they put you behind the wheel of a new model Audi. Court and Jeff manage the service department splendidly!

This is a topnotch organization. Very knowledgeable of products, very gracious and courteous. I drove almost 200 miles round trip and am very glad i did. A very pleasant experience compared to other dealers i visited looking for my perfect last car! You will not be disappointed with Audi Chattanooga!!!

I searched high and low for a 2022 Audi SQ7. I looked at Audi Marietta, Audi Atlanta, literally everywhere in the state of Georgia. With the shortage of cars and microchips today, it is hard to find and get a new vehicle, especially how fast they are flying off the lot, but I finally found my cool mom car at Audi Chattanooga! Parker took my deposit to claim the car and a week later I am part of the Audi family! They did a wonderful and fair trade in for my Mercedes GLE as well. The service, the professionalism, how amicable they are, the quick response and easy to reach, how on top of it they are…everything was amazing! Stacey was our sales agent and she is the absolute best! I even got a call from my insurance saying Stacey took care of everything and switched everything over! I can not recommend Audi Chattanooga enough.

We had a very positive experience buying a new car at Audi Chattanooga. The internet response time was very quick and Joey was always available to answer questions and direct us to the GM. The sales specialist (Lindsay Reed) was a delight to work with, and due to some unusual circumstances on our end, she came to our house twice! Once to bring papers to sign and the next time to deliver the car! They worked with us on price and offered us a very good deal. The finance manager, Robert, was also very helpful and professional. Our customer experience was positive all the way through the process!

Just purchased a new Audi from Audi Chattanooga and had another great experience. This is the 3rd Audi I purchased from this store. No haggling, professional experience. I highly recommend these guys. I loved the fact that we did the deal quickly, without aggravation!!

Had a great experience at Audi of Chattanooga! Christian was a great tech and came for a car ride to listen to the issue and was able to have it solved quickly. Thank you!

Stacey was amazing. Answered all my questions, super helpful and ensured I had the best experience possible. Highly recommend Audi of Chattanooga, ask for Stacey!

I had a great experience working with Josh in sales! I would 100% buy my next car here, and I was very satisfied with both the sales and parts departments. Even when Travis in parts told me certain floor mats might take a little extra time to arrive, he was very communicative and promptly let me know when my pieces arrived.

This is my wife’s second car and Audi never disappoints!! My wife spoke with Richard a couple of months ago and he educated her on trade options. Joey kept her updated on available inventory. Dylan was very helpful and answered every question in detail. Last but not least, Robert always makes my wife comfortable thru the process and keeps us laughing! She calls him a “Gentle Giant “ and he is really a nice guy. The car is wonderful and the Audi Care is unmatched. Audi of Chattanooga makes my life easier!! G. Wade

Staff is always courteous and helpful. Only challenge now is staff shortages and delays in parts shipment

Experience was great.Stacey was amazing.She was extremely helpful answered all my questions really made my experience wonderful.Ask for stacey!

Working with Travis was a pleasure!! I love my new Q3!!

I always have the best experience at Audi Chattanooga! Friendly, quick service, and helpful every time. Even the kids love coming with me!

I have to say, this was one of the best experiences with purchasing a vehicle I have ever had, I also had me 5yr old with me!They were prepared, my trade in quote was Awesome, my New Vehicle was ready and they even had Audi matchbox cars for my son to choose from. Ms Reed, Joey and the whole Team was amazing. It was worth the drive from Clarksville to Chattanooga and I will be doing business with Audi of Chattanooga again!

Our sales specialist was Ashley Queen-White and we couldnt have asked for anyone any nicer and easy to work with. Ashley, along with Brian, the sales manager, and Robert in the finance department, were all very professional and a pleasure to do business with.

Everyone on the sales team is so professional and helpful. No pressure and they answered all our questions about options with great attention to our needs (and wants). Financing and service plans are clear and easy to understand. Of course the Audi vehicle is a joy to drive!

Audi broke down on the side of the interstate. Called Audi Chattanooga and, after a tow by AAA, had us back on the road same day. Great service and very helpful. Thank you!

I cant say enough good about the service these guys provide. Yesterday I stopped in with the tire pressure light on. It had just came on so I was afraid there could a problem. A technician took my car immediately, fixed a nail hole and had me on the road in about 15 minutes ! So impressed!!!

Had my car maintenance here.Nice staff good and quick service.

I dont know of any dealership that provides the level of service Court and Jeff do in service, every single time I come in no matter what its for I always leave happy. I wouldnt take my S3 anywhere else but to Court or Jeff. 10/5 stars.

Our sales person Lindsey was fantastic. Answered questions but no pressure. She then helped us finalize the sale and showed us the features of the new vehicle.

Parker, who sold us a beautiful car, was super helpful and patient. We test drove 3 vehicles, some more than once, and he put no pressure on us to buy. Came back and bought one the next day. Very happy with all aspects of our experience.

These guys are awesome. I’ve bought my last 5-6 cars here because they have the best quality used cars around. They treat me like family and even remember my name.Thanks Jeff, Richard, Parker, Travis, Ian and many others!!

Great experience at this dealership when I bought an Audi Q3 for my wife.Stacy was great and the whole process was smooth.

Stacey was awesome! She got me in a beautiful car at the right price and even sat in the car with me and helped me figure out the Bluetooth. Highly recommend this dealership to anyone.

Audi of Chattanooga was great! viewing wise. The service was terrible, no one attempted to to help us out at all. We had one lady who we talked to. Asked a couple questions that she had no answer to what so ever. When we got into the dealership she left and went to her office and sat there literally doing nothing else. We checked out a couple of cars for at least 30 minutes or more. The whole time we were in their we didn’t speak to anyone else besides one guy who we thought was the sails manager and thought he would help after looking at a Audi RS7 on the show room floor which he didn’t. He basically answered about 3-4 questions and after he just acted like we didn’t exist. If anyone ever wants to purchase a car Audi to be exact, you are better off spending your money in Atlanta or Nashville. Good service is top line requirement especially in a dealership and we DID NOT GET THAT AT ALL.

Came back to Audi of Chattanooga for my second car. Picked out my car and was in and out. If you are in the market go see Lindsey. Thank you Lindsey, Robert and Jeremy. I will see you when Im ready for my next one.

Incredible customer service by the sales team without any high pressure tactics and the business office made the purchase well executed and quick.

Great Experience! Lindsay was excellent with our purchase of the 2021 Q3! Best service ever!

Great service department. Court was extremely helpful. We were traveling from Atlanta to Wisconsin, and had tire trouble in nearby Jasper, TN. Audi went above and beyond to get me replacement tires at a fair price. I will let my friends know in Chattanooga.

Very good experience. Everybody helpful and friendly

I purchased a hard to find Eton from Audi Chattanooga when I couldnt locate one in my area. My experience and service with Audi Chattanooga was impeccable. Thank you to Joey, Richard, Robert and Lindsay!

Very patient great to work with

Drove home in a Q7. Stacy and Richard were awesome! Can’t wait to buy with them again in the future. I was in and out within 2 hours!

Sunday. Just out looking. Looks like Audi has stepped their game way up

Quick service. Super personnel! Nice atmosphere.

Excellent facility, friendly sales folks who didnt pressure us.

Easy shopping experience and great customer service.

Blew a tire en route from Florida to Chicago. Ended up at Chattanooga Audi where service manager, Court, took such good care of us that it turned a disheartening delay on our trip into a pleasant 24hr stay in a town we had never been to. Court was incredibly helpful, empathetic and professional. His intelligence and sense of humor came out in our chats, during which he was more generous with his time than he needed to be. He definitely went extra miles to make our extra miles painless.

Best car buying experience ever!

I am on my 4th Audi and I have tried (unsuccessfully) to purchase 3 of them from Village Audi.If you prefer the Buy or Die car buying experience from the 1970s you will probably enjoy shopping here. Personally, I prefer to shop and buy in the year 2020...recognizing that a lot of people prefer to transact business online via text/email versus being subjected to the pressure tactics of in person/phone conversations.My experience(s) here versus my experience at Audi Atlanta and Audi Northlake could not be more diametrically opposite... 2 different dealers that went out of their way to work with their customer on their customers terms (AND went out and found the vehicle I wanted when they didnt have it on site) versus 1 that has, on 3 successive occasions, given me the impression that they could care less whether I buy the car from them or not.I (obviously) love the Audi brand, and have always had great experience with all of the other Audi dealers I worked with...Village, not so much.If you are seriously in the market for an Audi, take the extra hour drive down to Atlanta and get the TRUE Audi experience. Maybe if/when Village has some competition for the Audi market they will consider elevating their customer experience to that provided by other Audi dealers.10.28.2020 EDIT: Your response basically proves the point - rather than taking that as an opportunity to reach out and try to win back a customer or at least show some desire to protect and promote the brand - your only efforts are directed at attempting to deflect the critique.Additionally, failure to provide my FULL legal name during initial conversations in no way, in any court, in any jurisdiction represents any hint of fraudulent activity...I am allowed to attempt to shield my identity until legally binding financial conversations and research becomes part of the conversation. Up to the point where I ask you to run any type of financial transaction in my name I would be under no legal obligation to provide you with any type of name. Socially awkward...yes, but by no means representative of fraudulent intent.You obviously have my phone number and my name - if you change your mind and would like to have an open conversation about your customer experience please feel free to reach out anytime.

Always bring my vehicle here for warranty purposes. Theyll get it done right since they are Audi. Best thing though is when service is done theyll message you a video with progress if the repair.

Excellence service there. They treat you well.

This is my first experience with Village Volkswagen of Chattanooga and it was by far one of the best! I live in Cookeville and most of the negotiation was done via email and phone. We finalized everything upon arrival at Village Volkswagen. Lynn Wood was fabulous and Jeff Newell made sure everything met my expectations. The 2017 Porsche Macan S I purchased was super clean and Lynn helped with getting the Porsche connect enabled so I dont have to come back to Porsche at Chattanooga. The Village Volkswagen Team is super friendly and I cant be happier. Thank you very much!

Awful.. We came there to look at a car and it was not what was on the website. I had to basically pull information out of the sales person. Only after asking they offered a discount due to the lot damage hidden charges that we were not aware of. When we asked to look at the car the sales person pushed and tried to get us to go ahead and fill out credit application. Very cramped dealership

Great deals on great cars!!!!

Purchased a new Q7 a couple of weeks ago and Audi Chattanooga couldnt have been more pleasant. I first found a top of the line used Q7 on Vroom and was about to pull the trigger. But, checked with a real dealer first just to see. First off, Audi Chattanooga gave me a higher trade in on my old car. Jeff was fantastic. Most importantly, they were able to get me into a new Q7 for LOWER COST than Vroom wanted to put me into a 3 year old model. Sydney was delightful and worked with us to find a gem. The transaction was seamless and we are very pleased. Lesson learned: silicone valley is not going to replace good customer service any time soon.

I traded my 2017 Subaru wrx for a 2010 Jeep Wrangler and first week radiator busted a lot of electrical problems, im very upset I took it to the dealership for the warranty and my warranty did not cover the radiator when my Jeep was over heating I told them y’all told me I have warranty for anything that keeps it from running ! I will not be doing no further business with them because I have to dump money into a vehicle a got a week later when I gave them a good 2017 wrx for a 2010 Jeep!

I actually visited on a day when the store was closed. But I really like the way they make use of the available space for vehicle display. Im looking forward to returning to test drive a Q8.

Extraordinarily rude and unwelcoming staff. My wife had an issue with a recently leased 2020 Audi S3, to which she came to the dealership seeking help. The service department not only had the slightest idea of what they were talking about, but were very condescending to my wife.

I have heard horror stories about Village Volkswagen and Audi service so I was very hesitant getting my 10k service done. But I was pleasantly surprised at the quality of service and friendliness of the staff. Unfortunately I forget the name of the service tech because he was great at keeping me up to date on the progress of the service and making me feel comfortable while I waited.

Absolutely fabulous dealership to purchase a new vehicleIve bought three last few yearsEvery buying experience very pleasant

The staff are very helpful but we couldnt make a deal. The trk I wanted was very abused and overpriced for me

I bought my first Audi one year ago, a gorgeous white 2019 Q7. I loved it and my buying experience. Then the Easter tornado took all my family had, including our cars. I went back to Audi and worked with Lynn Wood & Richard Maddox and I must say that they were so gracious, generous and compassionate considering our situation. They went out of their way and found me exactly what I was looking for and then some. What a pleasure it was to work with them again a year later. I also will give a shout out to Robert Rumfelt and Jeff Newell. Thank you to Audi Chattanooga! 5 Star service! Highly recommend!

I had the greatest experience with Court and the service department. They were so patient with with me and did a great job on my Q7. They even gave her a bath. So glad I chose Audi of Chattanooga for service.

The best in VW period!

Just had the best experience working with Jeff @ Audi of Chattanooga. I just bought a new Q7 and am feeling really good about my purchase. Jeff took the time to carefully explain all the techincal options on my new vehicle. And there are plenty! Am going back for a 2nd review next week. Jeff is the kind of sales person I like to deal with and look forward to a wonderful relationship with this dealership for many years to come.

John and I bought a Q7. We love it. Sara was our sales person. Jonathan and Sara both helped us to learn how to use all the features of the car. They were amazing! Richard Maddox was also so helpful in the purchase of the car. All of the staff were very friendly and helpful. Very family oriented. Jonathan in the financial end was so informative about the credit part of the process. This dealership is one that I would highly recommend. We love our Q7!!!

Love the renovations going on! Andres and Court are great service consultants. Very attentive and professional. Ask about Owen... He sold Auto Union cars back in the day!🏁🏁

Courtland Gachupin drove my Audi into the service bay with NO mask or gloves and seemed quite upset when I asked him about his total lack of protection. No sign of hand sanitizing either. Bad dealership at the end of a bad stretch of road.

Review Updated, I recognize the effort the personnel expended at my request. However, this would have been no different had I walked in off of the street, expressed interest in a car, requested financial arrangements, and then made the decision to not buy the car. I would not have been charged $500 for that, or at least I do not think I would have been. Within 72 hours, I notified personnel of my decision change. I have received my refund and I greatly appreciate it.

Terrible service staff and support. Would not recommend

Really smooth buying experience. Sales person was knowledgeable and enthusiastic without being aggressive or pushy. They were willing to move on some pricing during negotiation and I was able to get a beautiful car on good terms.

These folks are top notch in every department. Highly recommend

I honestly wish I could give my experience more than 5 stars. After a long day, Sarah and Victor were absolutely amazing. The process was phenomenal and the best service I have received at a dealership. They were very thorough during the entire purchase, but still made sure I understood each step. Sarah was truly so kind to both my mother and I. Victor was amazing with the finance portion and worked to provide me the best deal possible. I will not go to another dealership and will only recommend them in the future. I love my car and cannot say enough good things about Audi :)

I purchased an Audi Q7 after test driving Volvo, BMW, Land Rover and the Audi. The overall experience at Audi of Chattanooga was one of the best car buying events of my life (the others we will not discuss). No stress, no pressure to buy, friendly and knowledgeable staff, and an overall feeling of concern for the customer and customer relations was apparent.These people seem to truly care and certainly have a passion and knowledge of their products.Jonathan and Richard - Thank you.

I can not thank Sarah Rhoady for going above and beyond to take care of my son Logan. You sold him his dream car, and made sure it fit his needs perfectly. Thank you so much for your caring personality. Its nice to have someone help you, that you truly feel cares about your needs. Thank you Audi for such great customer service, and for giving my son a car he will love for a very long time. Its beautiful.

The staff were very knowledgeable and accommodating. Jeff and Richard were straightforward and professional in their approach. Overall, a great buying experience. Highly recommend Audi of Chattanooga

Steve and Christian did a great job and went out of the way to accommodate my A6 and me. Really a pleasurable experience - I had a switch that need to be reset and they knocked out the recall for the programming on my engine. I was there 40 minutes from start to finish -including the carwash.

We bought my 2016 A3 about a month ago. This was by far the fastest I have ever been in & out of a dealership. We were done & driving away in my new car in 2 hours! Ask for Chester Sharp, he is a great honest salesman. We were very impressed with out experience.

Have a Q5 diesel. Had engine light on. Took for service over six months, problem still not fixed. Poor service and poor skills and management. Cannot not even provide a loan vehicle for 4 day service! Audi head office cannot help either. Think twice before buying if service is bad!

Nice sells person.

A wide variety of cars to choose from

I am the co-owner of German Autohaus, a Chattanooga European repair facility. We deal with Audi of Chattanooga on nearly a daily basis. From ordering parts to answering questions on technical info, theyre always willing to assist. Travis in parts is an expert in his field and has the information we need in no time. He is one man thats on top of the parts game. A+

My salesperson Larry was fantastic and very knowledgeable, extremely courteous and very professional with me. My car buying experience was very informative and very pleasant, no pressure. The sales manager and the finance manager extremely professional and courteous And made my buying experience A real blast. They promise to hold the vehicle until the day they closed before Christmas. Thats when Ill pick up my wifes new Audi Q5 3.0t give it to her Christmas morning.

Exceptionally poor service!! Dropped my car off to have F5 module replaced and service and inspection. They kept it for a week and change. We were over billed for $250.00 on the invoice due to a mistake. Charged $350 for inspection and oil change The oil was not changed, the filter is original. The brake fluid is half full, the backup camera no longer works and the windshield is cracked and was not like that when we dropped it off!In response to your comments, If the surveillance cameras showed the damaged windshield you would not have said that you were going to replace the windshield at your expense? Why would the damage not be mentioned in the $350.00 inspection or by anyone of the service staff or managers? The service writer explained to my with that the F5 module is a very common failing device in these cars long before there was any knowledge that these things existed on the car. True we did buy the car at a reputable dealer Audi of Birmingham, who by the way stated that the camera is no cause of failure of these and they would happily reinstall the camera with full warranty! The camera was in the car for 4 years before now. If in fact it was the cause it would have not taken 4 years to short out the stereo and yet the camera was still working fine till it was disconnected by you. We will be going there from now on! As for the $250.00 deduction there was no documentation on the invoice that shows that was where the difference was. There was also no documentation or mention that the camera was not working either when you were done even though it was working when it arrived. You told me that you were going to replace the windshield at your cost, yet when I asked for that in writing you flatly refused! That is a red flag in any situation. Especially in the business you are in where if I want to buy a car from you NOTHING is left out of writing!!! This told me that you had no intension of replacing the windshield, and when you threatened to have me arrested if I did not return the loaner car when you said even though the purpose of that car was to use while the damage you caused was being done, still was NOT done!!! So yes I stoped payment in this transaction because I was not going to be bullied by you because of this hyper lousy service experience! And as predicted you refuse to replace the windshield! You have made no attempt to settle this issue but only to escalate the problem and wiggle out of owning up to the responsibility to the customer you owe. By the way a properly topped off break fluid reservoir is the only adequately serviced level it should be at! As for you efforts to make me happy, you never once asked me what can we do to make this right. Instead you made every effort to make me wrong, the car wrong, the other dealer wrong, and explain how hard this is on you. Im sorry that this all went this way but this is not anywhere near customer service. Threatening to have a customer arrested when you tell them they will do what you say when you say it is not going to win any patronage from me or anyone I speak to on the subject! None of this would have happened if Cort was the GM rather than you! You could learn a lot form Cort on how to deal with customers. I sincerely appreciate his efforts and his alone! Good day to you. Oh and by the way the loaner car needs an oil change....

By far the best experience I have had with a dealership! I can not say enough about the level of service, personal care and knowledge that Sarah Rhoady displayed. From the moment I entered the dealership and beyond, Sarah and Richard Maddox treated me like family. They made sure they found the perfect car for me. Thank you!

We worked with Jonathan and Jon for the purchase of an Audi for my parents. Great car, happy customers. They did everything they could to make my dad comfortable with the new technology. Very impressive dealership. Thanks!

Service was excellent. Given very good information about the cars I was interested in - as well as recommendations based on my feedback. Not a hard sell but good professional follow-up.

My wife and I received exceptional service at Audi of Chattanooga. If youre in the market for a new car, go see Chester at Audi of Chattanooga. You will not be disappointed. I never thought buying a car could be such an enjoyable experience.

I had an oil change and I was in and out in 30 minutes! 😊👏

Ive been the keeper of the auto union rings for over 40 years. Have yet to meet an Audi sales rep that i didnt have to teach something. A small price to pay for my derrier to enjoy the Audi experience.

Recently I traded a Cadillac SRX for a 2019 Audi Q7 and I noticed while looking it over the car had a very small chip in the paint on the driver side door. The manager took the car to touch this up temporarily and said we could bring back later and they would fix this permanently...but, we were very disappointed that they could not offer us a loaner when we called to set this up!So ... After 3 months of an unimpressive ride, I have traded this vehicle for a 2020 Cadillac XT6. We called Audi after the trade to see if we would be reimbursed for an extended warranty we purchased and we were told no!? I am glad to be back in a Cadillac and dealing with their excellent customer service.Bottom line is I am disappointed and not impressed with the Audi experience and would not recommend it to anyone!!

It was fine. I was not feeling well the day of my appointment so it probably seemed longer than it actually turned out to be. Everybody was very nice to me and my car turned out perfectly!

From the moment I stepped through the door, I knew I had selected the right dealership.Everyone I met was so helpful and pleasant. Sarah Rhoady especially deserves a mention for being patient with me. I’m happy to be a member of the Audi family.

I had a warning light come on my Q7 while driving home from work. I reached out to Audi Chattanooga and was asked to bring it by first thing the next day. The service manager immediately looked at the situation upon my arrival, told me what it was (something very minor) and had it fixed in no time. I was just getting settled in the waiting area when I was notified I was ready to go. The service department here cant be beat. Everyone is so friendly and accommodating. I love my Audi and appreciate the great service!

The folks at Audi Chattanooga aim to please their customers. Steve Garverick, the service consultant, is pleasant and takes the time to answer questions. Jeff Lynch, who handled the sale of our Audi, is also knowledgeable and pleasant and always answers our questions about the various electronic functions of the car.

I live in Nashville and drove over 2 hours to purchase our vehicle from Chester at Audi Chattanooga! They went out of their way in every way possible and made the entire process feel comfortable and easy. This is far and away the best buying experience I have ever had.The entire team from, Chester, their GM, Finance Manager as well as the owner himself made a huge impression on me and will not be forgotten for any purchases in the future!Thank you,Jerry Goldenson2016 Audi S5

1st Major service and they were ready for me when I walked in. Shuttle drivers were friendly and courteous. Excellent customer care.

Definitely the place to go to if youre from Nashville!

My Wife and I had a very pleasurable experience at your dealership. We have recommended your dearlership to several friends already. Keep up the good work.Derrick L. Stewart

I had a significant oil leak, called to schedule an appointment, took it in and was greeted by name. They analyzed the problem, fixed it promptly even threw in a complimentary tire rotation. Very friendly and helpful through the entire process.

Showed up at the dealership because the service department was unresponsive to phone calls and messages. Car not ready...its only been in the shop for recall work for 7 days and counting.Never had such bad service in 5 years of Audi ownership. Guess itll be my first and last Audi.

Just leased an Audi S3 from them yesterday. We love the car and the sales staff was the best. We drove in from out of state and they had everything ready for us when we got there. Great dealership!

Had a great experience in the purchase of a 2015 A3 at Audi Chattanooga. Staff are consummate professionals. We also bring in our company owned A8 LWB for Audi Care service and the use of loaner vehicles makes it very convenient.

Always a pleasant experience with their service department. Steve is awesome and takes excellent care of his customers.

Test drove a few cars here! They had a very good selection New and used.

Have been there 3 times looking for a QS5. No salesman has ever come out to help. Spent 20 minutes there a couple of weeks ago on a Saturday. The car we were interested in was unlocked, so we opened the doors, adjusted the seats, checked out the controls, opened the back doors, got in and out of the back seats, open the hatch and discussed its size, and a salesman never came to help. Finally saw someone look out the window as we drove off. Went to the Mercedes dealership down the street. Staff was GREAT!!! VERY interested in the Audi but buying a Mercedes GLC AMG 43 instead.

When buying a first car for our oldest child, I wanted to be sure that we got the right car for her that would be safe, reliable and affordable. I chose to do business with Audi of Chattanooga because they have taken great care of me and my family every time we have done business with them. I bought my Audi Q7 from them and had such a positive experience that I returned within the month to buy a used Nissan SUV for a very dear friend. My husband bought his Audi A5 from them about six months later. We have used their service department several times and have always been very happy with all aspects of the visit. This is the first, and only, dealership we go to when we need a vehicle or service.The salesman I had done business with previously is no longer with the company so I had the pleasure of working with Jeff Lynch when buying our daughters car. Jeff was very patient as we test drove several very different cars and wound up buying a completely different class of vehicle than what we originally came in to look at. Jeff was very kind and graciously stayed after closing two nights in a row to help us find the right car and then, the second evening, purchase that car. Jeff was very accessible throughout the process and was quick to find answers to our questions - although he knew most of them himself - and even brought in a colleague to elaborate on an area that was completely outside of the sales arena. After selecting a car, and at my request, he directed me to the online forms so much of the paper work was already complete when we returned to purchase the car. Jeff has a great attitude and a fun personality. He made this an easy, seamless experience.Dakota Dillard, in the finance department, was very thorough and made sure I understood all the options available to us. He has a wonderful disposition and was a joy to work with.Jeff, the used car manager, went out of his way both evenings to answer my questions about additional options and services that might be available with the vehicle. He was also kind enough to stay late to answer our questions.Overall, I could not have asked for a smoother, easier buying process which is exactly why I chose to return to Audi of Chattanooga. They do a tremendous job of making car buying not only a painless experience, but a pleasurable one.