Integrity Cadillac is the best in Chattanooga. You cant find a more honest dealer than Integrity. Some dealers try to oversell you for something you really dont need or a repair thats really not needed. This has NEVER happened to me. They are EXTREMELY honest. Their Service Managers are spot on. ALL of them are at the top of their game. And this also applies to the other dealerships they own that I have worked with. You cant beat Integrity Cadillac, Buick, GMC and Mazda too.

My wife and I bought our first brand new vehicle from Integrity Cadillac almost 5 years ago. What a great experience! We have had almost no issues with the vehicle (now at 56k miles) and the service department is always quick to take care of us whether its warranty work or regular maintenance. The facilities are up-to-date, clean, and inviting and I enjoy chatting with their friendly staff. For someone who didnt have a great perception of car dealers before, Integrity Cadillac has changed my mind for the better!

We had a great experience. We usually have an experience where you want to run from a salesman. However, it was totally opposite! Our salesman, Matthew, was very nice and professional. He also helped me until the very end with my cars abilities and onstar. I would recommend. Thanks for our new car!

Professional service and an honest group of people. Nothing bothers me like being lied to by a shady mechanic. These guys shoot straight with you about the problem, and they do the work right the first time. Recommended!

I have bought several vehicles from Bridget Sanders over many years and she has always been courteous and professional. If it can be done she will make it happen. I love her honesty. I will be back and I will continue to send referrals. Ask for Bridget, you won’t be disappointed!

1 word Integrity! From the sales team, the service department, to the product itself, Integrity Cadillac shows nothing but true compassion and professionalism when it comes to the business. These guys are the BEST in town!

Everytime I visit Integrity Auto Group the are professional, polite and always very knowledgeable. Todays visit was for an oil change, tire rotation & multi-point inspection and I was in and out in less than an hour. Integrity Auto Group professionals from start to stop.

I had a great experience at Integrity Cadillac. The staff is friendly and customer service is great!! I highly recommend them!!

Very poor understanding of customer service. I bought a new Cadillac in January and even though I paid cash, we still spent 4 hours just trying to pay them for it and getting paperwork done. I sent them some feedback on the experience through their online system, but was never contacted. Two months later we have a loud but intermittent rattle under the hood. After two service visits of two days each they can’t diagnose it. The 2nd time the service manager literally said “I don’t know that it’s not supposed to make that noise”. I will never go back.

BUYER BEWARE ! THEY TURN INTEGRITY UPSIDE DOWN.I had an accepted offer to purchase a 2010 Town Car on Friday April 30, 2021, being told that there was no deposit needed. Car was to be detailed and ready for delivery first thing Saturday morning May 1, 2021.The next thing, later on Friday, was that at 8:34 PM I received a phone call from sales person telling me that the car was sold out from under me to the Integrity owners son since there was no deposit on vehicle, meaning it was still for sale.From a legal viewpoint that seems to be correct; but from a customer relation viewpoint it appears to be an underhanded dishonorable offense, and the perpetrator being the owners son makes it more so.Obviously, I would not recommend doing business with Integrity Cadillac.p.s. - Almost forgot; besides screwing me, it seems they also screwed their sales manager out of her commission for selling me the car. lol

1.0 star ratingThis review only pertains to the parts counter/clerk.I went by Integrity Cadillac around 1015 am on January 26, 2021... Not terribly busy at this time of the morning. As I entered through the service department I stepped into the service advisors office and asked my question, and was promptly sent to the parts counter. I made my way to the parts counter and rang the yellow bell indicating I need assistance from the parts clerk.I waited for approximately 2.5 minutes before the cashier (sitting at far end of parts counter) called to someone in the back advising them I was waiting. An older gentleman emerged from the back, I do not know his name, however he had silver/gray hair, was around 5 10 tall by my guess, and had a set of ear pods in his ears which were NEVER removed during our time of contact. Upon contact I advised him that I needed assistance in determining if my vehicle had a 17 bolt or an 18 bolt oil pan, and that I have my VIN handy with which to look it up. He copied the info he needed and told me the did not give out part numbers. I was to some degree rattled as I replied... WHAT?!? He reiterated by saying we dont give out part numbers here, we sell parts. My jaw hit the floor due to the level, or lack of customer service, care, or consideration. I tapped the counter with my hand and told him dont worry about it bud, Ill figure it out on my own. He thanked me, for what I have no idea because I didnt purchase or boost his business in any way. It actually irritated me that he thanked me after our brief interaction.Now, I was there to get the information I need, purchase the part I needed or potentially schedule an engine oil and filter change, a transmission fluid flush, filter and fluid change, as well as front and rear differential fluid drain and fill depending on what was more economical and convenient for me. Either way I WAS going to spend money.To management: your parts clerk lost you my business completely. Maybe I only purchased a part for $50 that day, but I might have purchased services that would range around $700-$800 (by my guess) and if satisfied used your service and parts department for my future needs (ie gaining a customer). This did not occur. I DO NOT plan to be back. I will take my Cadillac to Heritage in Atlanta before I use your dealership in the future.To the parts clerk: I will now thank you for showing my what INTEGRITY Cadillac is about.-Will F.

Matthew Stott is the kindest and tallest employee at integrity.

Great staff and excellent autos

Great service and employees

Still holding most info in ...bought a car, still hasnt responded to any inquiries.... Zero service after the sale....sucks

Great experience. Treated well. Car cleaned. Service performed well. Will return for maintenance.

Great place. The service reps are great especially Tyler. The waiting areas are nice.

TERRIBLE CUSTOMER SERVICE AND BAIT AND SWITCH BILLING. I will never do business with Inifinty Automotive Group in any way, shape, or form. What was supposed to be a 45 minute to 1 hour service took over 1.5 hours with no updates as to the status of the service. I requested an update after 1 hour and 20 minutes, and again 15 minutes later after not receiving an answer to the first inquiry. After the second status request, I told the employee that I wanted my car returned if the service had not been completed. Not surprisingly, within 5 minutes, my vehicle was ready. After the long wait, I was billed more than quoted. I requested to speak with a manager, but apparently he/she was too busy to speak with me.

I traded in my 2018 CT6 for a 2020 XT6 a month ago and I had to bring it back in for a proper cleaning Twice, and I was very disappointed with the results until Fulton Lewis over saw my new ride and he made sure all the bells and whistles was satisfactory!He was Very Professional and Mindful of my Concerns and because of him I will be a returning customer!Thank you again Fulton!

Recently purchased a used 2013 Cadillac XTS. I didnt really haggle on the price to a great degree which was my fault. I purchased the best and most comprehensive extended warranty that they offered. Bought the car about a month ago. Was advised today that the battery was toast. Battery apparently went from being perfectly fine for a month to dead overnight. The extended warranty does not cover a battery. $275.00 to replace. I paid my car off in cash and fully intended to buy another vehicle from them in the very near future. This situation ensured that I will go to Nashville to purchase the next Cadillac I buy. I hope the $275.00 was worth it.

I had to bring my car in recently for service, and I had a good experience there. A big thanks to Tyler for making sure all my questions were answered and explaining everything they did, and why it had to be done.

Excellent experience. Staff went above and beyond to accommodate us, even staying past closing to finalize our deal. Also had the best $$ saving deal that we drove 96 miles to purchase my new XT4. Very pleased

Jacob Stanley is a great salesman. He was very respectful & helpful. Not a pushy salesman which I appreciate! I walked onto the lot Friday night to look at a specific car & bought it Saturday night! He gets the job done & would recommend everyone go to him for your car buying needs!

Fulton Lewis was a pleasure to work with, devoting several hours to seeing that we found the car that perfectly met our needs. Upon returning to have some detail work completed, he again gave us his undivided attention and answered all of our questions. He provided us with exemplary customer service!

Great facility with great people. I worked with Ashley at the end and she ultimately made my experience well worth it. Fantastic smile and great personality.

Great service. I came along with my dad who was actually your customer, but I enjoyed my experience there so much. Ashley and Marissa were very helpful and kind.

Had a great experience with the customer service department, specifically Ashley. Very friendly and professional. She answered all of my questions and anything she didnt, she got me an answer promptly.

Good GMC service

Best dealership in the area! My calls are always answered and vehicle taken great care of. Sophie, Ashley, and Narissa in customer service are the best of the best!

We have had our Cadillac for almost 2 yrs now. We love it and everytime we go to the dealership, they treat us like family. Great dealership!! Would recommend Integrity to anyone..

I took in my Allante for service a while back. Great dealership!

Everyone is very kind and I’ve always been taken great care of! Incredibly professional staff.

Brigette was awesome but low on choices.

Every time I come through Customer Experience, Narissa takes care of me. She is great!

Amazing dealership! Narissa in customer service was incredibly professional and very nice when I called.

They take care of their customers and treat them like family. Love this dealership.

Love this dealership! Ashley in customer service is always great!

Customer service has not been the best. The transmission blew within 50 hours (less than 400 miles) of having possession of a new XT4. Called and spoke with a general manager who was very passive of my concerns. Im still awaiting a return call from 6 days ago. This car has had one problem after another with it. Navigation, USB ports, AM/FM radio, transmission. Dissatisfied customer.

Grest dealership with a great staff. Enjoy working with the girls in customer Sophi, Ashley, and Narissa.

Professional dealership that actually cares about their customers. Ashley in customer service is very kind and helpful.

Ashley Joga is the best thing about this place. Ask for her if you get a chance.

I am always taken care of here! Appreciate Narissa, Sophi, and Ashley in the service department so much!

Ashley was very friendly and helpful! I havent purchased a car yet, but when I do I will return there to do some more looking.

My sister had her oil changed up there last week and she had $60.00 stole out of her car this was for her 3 year old birthday party she is not the type to complain she told me about it i gave her 80 bucks this is ridiculous

Very good!!

Great place to do business!!!

A fabulous place!

One of the best dealerships in Chattanooga!