Aaron Schmitt was our sales consultant and did a great job helping us get the cars we wanted. The team worked well with us to make a good deal & I am delighted with the two cars we did choose! The people here are friendly and genuine. Great service!

Drew is an awesome worker he sold me my dream car & I love it 🥰

We were treated very well during our visit. Exited about our purchase

I have purchased previously from Long of Chattanooga and the most logical reason to come back is they provide an excellent product, great service and have nurtured a level of professionalism across the breadth of the organization that wants you to buy from themMy most recent purchase was navigated by Aaron Schmitt. He ensured that I not only received a great car but also spent time helping me get everything set up properly so as to maximize my utilization of the technology.Mercedes may have the best engineered product but I strongly believe it is the people that provide the service that we the buyer are investing in.Thank you again for the pleasant experience.

I came in looking for something very specific and Ethan provided the very best customer service! I will definitely be giving him my business in the future!

When my husband and I went car shopping no one took us seriously, EXCEPT Cian at Long Mercedes of Chattanooga. She put forth the effort to find the vehicle we were looking for and followed through with messaging us. She stayed in touch and kept us up to date! When we decided to purchase our beautiful Highlander, we had a lot of questions. Cian took time to learn about our vehicle to educate us. We were so appreciative of her help and determination to get all the facts. If you are in the market for a vehicle I would highly suggest Cian at Long Mercedes.

Bryce was our sells man and he was awesome. A perfect 10. It took my wife sometimes to fine a vehicle but he worked and was patient with us. He was a key part to us getting the car we landed in. Our over all experience with Long Mercedes was great.

Bryce Young is very knowledgeable about the Mercedes-Benz line up. I‘m very pleased with my C 300.

My wife and I bought a used 2014 Suburban from Long s few days before going on vacation and had mentioned to them the importance of a safe reliable road car. Before we took delivery, we asked them to check out the frontend/suspension because it handled like a boat. The vehicle would drift from lane to lane and was dangerous in my opinion to drive. It also has a clunking noise in the rearend. We waited two days while their mechanic checked it out and was told the front end was out of alignment and that it had since been corrected and was all good to go Since we only live a few miles away from the dealership we never got the vehicle over 45 mph on our way home. Loaded up our stuff and took off. A short time into our drive, the vehicle got so out of control i thought we were going to crash. Half way into our first day, the check engine light came on so I messaged Dale Reese about it and he said to call him when we made it home. I was able to find a place to have them hook up to read the code and turns out to be 2 (two) oxygen sensors. Driving a newly purchased car with a check engine light on is no fun especially when youre 500 miles from home. When we made it home I called Dale who wanted to have me schedule a time to bring it in. When I asked about the cost of diagnosing he stated there was no charge to read the codes but any work after that could be upwards of $150 per hour plus parts. Sooo, okay I see theyre not going to help at all here. WE took it the next day to our local trusted mechanic to have the steering/handling checked out Was told it needed a new rear differential, and new shocks on the rear and struts on the front as this was whats causing the poor handling. I contacted Dale and Jason W to let them know what was going on. They completely ignored me so i messaged them again and was once again ignored by both Here we are two weeks later and no word from either and Im looking at $3k plus in repairs without the Oxygen sensors being addressed Id expect more courtesy but after the sell is complete, so is all of their concern!

I recently shopped around for my first new car and found the best service and most knowledgeable reps at Mercedes. Aaron Schmitt did a great job of letting the product sell itself. He presented me with all of the information on the vehicles and never pushed me into anything like many car dealers are prone to do. Its early to call, but I can easily see myself returning as a lifelong customer. Highly recommend.

This dealership is great! My salesman Perry Carr worked out a phenomenal deal on a used vehicle for us. I was in and out...very easy very simple. Thank you from the Wojcik family.

Perry Carr was absolutely amazing! Very patient and gave us a VERY great rate! Definitely would come back and work with him again!

The team at MB at Long of Chattanooga is first rate. We got all the advantages of a small market company (authenticity, friendliness, support) combined with superior knowledge and a high level of professionalism. Jason Williams Andy and Bryce Young found just the right car for us, not easy right now given supply levels, and then gave us a ton of time on delivery to set it up perfectly. We couldnt be happier with the support of the MB Chattanooga team!

My husband and I stopped in at Long Mercedes-Benz in Chattanooga, TN. Aaron greeted us as we entered. and after asking how he could help, he proceeded to show us the vehicles we were interested in and throughly explained the differences. With his knowledge and explanations we were able to quickly narrow it down. The road test confirmed that this was the car we were looking for. This whole experience was a pleasure as Aaron is very knowledgeable and explained everything. So glad we stopped in at Long Mercedes-Benz of Chattanooga!

Aaron was a great, funny, and outgoing salesman. Enjoyed purchasing our GLC 300 from him and he gave me a Mercedes’ shirt to wear while driving my BMW. Besides that, Aaron was able to give us a great experience at Mercedes in Chattanooga. Definitely recommend going to him if you do come to the Chattanooga dealership.

Took my MB to Long of Chattanooga for its first 10,000 mile service. Service was faster than I anticipated for a Saturday. The waiting area was comfortable and clean. All the salespeople & service techs I spoke with were very knowledgeable, courteous & helpful.

Mercedes at Long Service Dept. took me in as an emergency case when my engine only had so many start cycles left (Check Engine). And I know I gave them a hard time and called them almost everyday, but they had to literally take my car apart and put it back together to safe-guard my problem from happening again, so you went above and beyond and now I feel safe again in my Mercedes-Benz! Thanks again for having me Dan Hawkings!

Perry helped make my buying experience go smoothly. The Long team has excellent customer service and I would highly recommend. Thanks and Keep doing an excellent job.

This place will not service any sprinter products. They will tell you the area you can get them serviced Knoxville, Nashville, and Atlanta but they have no phone numbers or contact info for those places. Youd think a dealership that cant offer a certain service would have that kind of information at to provide to other Mercedes owners out convenience.

Shopping at Long Mercedes-Benz was one of the easiest car purchase I have had. Sarah is a great salesperson and puts the customer first. When we came to pick up the car the detail of the car was not up to her standard and she spent over 30 min to get it to her standard. If you are looking for a car I recommend Long and go see Sarah.

Sarah was amazing!! So friendly and helpful. She made our car buying experience smooth and a great experience.I love our car and have found a new friend!!

AARON IS AWESOME! VERY INFORMATIVE AND WAITED PATIENTLY WITH ME. I HAD MY 3 YEAR OLD SON SO YOU CAN IMAGINE.

My experience at Long of Chattanooga was phenomenal! This was my first time purchasing a car and James Odom Sr. was amazing. He was patient and attentive. He helped me through every step, I was confident in my decisions and I was back on the road before I knew it. I had no idea what to expect duringthis process but Mr.Odom made sure that I understood every part of the process and answered all of my questions. I highly recommend anyone searching for a vehicle and great customer service to visit Long of Chattanooga and ask for Mr.James Odom.

Bryce was exceptionally helpful in finding the right vehicle for me. I purchased a C300 Series Vehicle that I absolutely love. This is my second vehicle purchase from this dealership and the customer service is awesome as well as the service department. Thank you for all your help.

Cian at Long was so wonderful to work with in the purchase of our new car. She was very professional and very attentive to any questions/concerns we had about our purchase. She made the purchasing experience a delight.

Aaron was great. Profesional. Knowledgeable. Personable. We had good car buying experience with him. Plus, he’s from St Pete!!! 😂

Great service. I highly recommend shopping for you next car here. My sale person, Cian Sinfuego, got us in the car we wanted at a great price!

Aaron was top notch, couldnt be more pleased with the sales experience he provided.

Long Mercedes staff with Cedric Toney was one of the greatest experience I had sense buying cars. He was very professional and on point about every detail of the process.

Bought my first Mercedes with the help Aaron S. He was fantastic a great help and things went very smooth! Great guy!

Cian did a great job helping me find my GLE350! She paid attention to the details of what I wanted and has made sure that I’m happy with my purchase. Thank you!!

Went to Mercedes just to look and see what new vehicles was going for and came out owning the glc 300. Everyone there was amazing. Great customer service ! Sarah Craig was absolutely amazing ! She helped me in every way possible. She really helped me as a person and not just a customer. She really did care about finding me a vehicle that fit my family. If anyone is looking to buy a Mercedes, new or used, go see my girl at Long Chattanooga !

Great Job thanks for the service. Ethan was great.

Aaron was a great sales person love to work with him he was very quiet professor I was very impressed by the way he dressed he presented himself with class and I like that and will do business with him in the future

Jason, Bryce and Mike were great!! Would do business with them again because of their honesty and just nice guys!! Would recommend for new or used auto buying dealership.

Aaron at Long of Chattanooga was a pleasure to work with. He was patient in our decision making and very thorough in answering all of our questions about learning to operate the vehicle. Very thankful for this wonderful experience!!!

Cian Sinfuego, made our experience with Mercedes-Benz at Long of Chattanooga smooth and breezy/stress free. She was patient in helping us find a couple of car options for our teen son, and helped us decide the best car by providing details of all the safety features that would fit for a teen driver. We were so happy with the experience we had with Cian and the rest of the Mercedes family - they treated us like an extended family of their own. We ended up purchasing 3 cars (son, mine, and Husband). Mercedes gave us a great trade-in value of our older cars. I highly recommend Mercedes-Benz at Long of Chattanooga for anyone who is looking for a new and used dependable cars.

Im purchasing my first car and Justin Hendricks has been my saving grace. I work during the day and wasnt able to talk to him on the phone, and he was able to communicate to me through text and in 2 days Im signing my papers for my car! He made this long process so easy in just 2 days! I thank Justin so much. God put him with me for a reason!!!

I had the most amazing experience at Long Mercedes. Sarah Craig is an absolute gem!! I can’t wait to tell others about this wonderful lady. Sarah, YOU ROCK!!

Aaron is the best you should go see him perfect timing and fast service even gave me a neat bag lol thanks Aaron

Neil and Bryce are very knowledgeable. Came in to look at new cars and they took great care of me.Would only buy from them.

Aaron was fantastic! Very patient with all of our questions. Super knowledgeable about previous and current Mercedes Benz. Would recommend him to friends and family any day!

I bought a 2013 Ford Escape October of 2020. Vehicle had a little over 30k miles on it. I purchased the car in full via cash and they had a bad attitude about having to count the money prior to closing (I was coming from Knoxville. If they dont like counting cash they could get a money counter or tell me they preferred cashiers check before my drive. The salesman said it would be perfectly fine payment method. Nonetheless, The airbag light was on on test drive, and the sales rep said the vehicle had not been wrecked before. Carfax is clean. However, we went to fix the sunroof due to it not operating and upon inspection the side airbag curtains were cut on the drive side. Manually done. It was a 1 owner car when I purchased it. The dealership claimed their inspections everything was in good working order & at the time of purchase we didnt test sunroof. The sunroof never worked when I purchased it, and we were fine with that. However, over time water had started to get in and the sunroof turned out to be slightly open. The main wires are not connected to the sunroof panel and that would require the main harness to be replaced to do it the correct way. Very extensive according to the local ford dealership. After we bought it the hood latch quit working quickly after and Long of Chattanoga dealership refunded us the amount it cost to fix. around 300 dollars so that is admirable. Nonetheless, we were told the car was sound and only had some minor cosmetic defects, which we were buying for the low milage, so we didnt mind the cosmetic. However, these issues were much more profound. Not sure if it is a 1st year ford new model issue, or a dealership not being forthright about the condition of the car. Altogether cars engine is still running fine, but the lack of honesty was disappointing

Bought my first car today, and had a really great experience to say the least. Alan, James, and Bryce all did an awesome job with helping with the process of picking out a car that I genuinely loved & purchasing, super easy. They were very patient and attentive, and I appreciated it very much!

Great Customer service Ethan stayed in touch with me through the end. Thanks a lot

Aaron Schmitt was the best helping me find a good car!!

Very nice dealership, Bryce and Brian. We drove all the way from Atlanta to get a car and Bryce provided amazing service. Well worth it.

By far the service I have ever received. Cian greeted me as soon as I got there and she meet all of my needs the entire time I was there. I was very pleased with my experience there.

Bryce Young, was amazing to work with. HighlyRecommend him as your sales person. Very kind and knowledgeable.

Cian and Perry were first class as was the rest of team. I would highly recommend this dealership for your next car purchase; new or used!

Just wanted to give a HUGE THANK YOU to Aaron and rest of the crew at Mercedes! They helped me above and beyond with all my needs. Aaron is extremely patient and kind. I’m obsessed my new Mercedes Aaron even delivered it to me 😊If you’re in the market for a new vehicle go see Aaron! You won’t regret your experience and new ride! Thank you Aaron and the finance department Jason and Chad!

Very nice dealership, Bryce and Bryan. We drove all the way from Atlanta to get a car and Bryce provided amazing service. Well worth it.

I told a friend the other day how much it meant to have Cian help me find my car. It was an incredibly positive experience. Cian is expertly professional, from her communication, answering questions, and follow-through. She came through like a champ and steered me to the right automobile for me. I love the Mercedes brand, and so this became my only stop the day I purchased. The team at Lomg is committed to excellence . I would heartily recommend Cian. She is genuine, kind, and personable. Thank you, Cian.

Amazing customer service. Bryce is the man to see. He was extremely helpful, professional and knowledgeable. We ended up buying an suv and we could tell he genuinely cared about us and not just a sell. This earned my respect and future buissness.

We had a great experience with Aaron. He was very professional andgreat to work with. We have bought cars through Long Mercedes twice now, they are the best to work with. Ask for Aaron!!

Aaron was a pleasure to deal with and is one of the main reasons I ended up purchasing my vehicle here. He was great to work with.

Drew asher was so great! thank you for all of your help!

Do not, I repeat do not buy the prepaid maintenance plan with Long Mercedes or any Mercedes in general. We purchased it brand new last year with our car and didn’t even get the chance to use it 1 time before having to upgrade to a larger vehicle. Come to find out the dealer doesn’t tell you that the plan sticks with the vehicle for life. So we got screwed out of $2000+ dollars from them. The dealer could have easily told us about this when we was purchasing but did not. When we was talking to Chad in finance about it he also said we were not the first ones having this issue that he was also working with 2 other clients with this same issue. If you want to throw money down the drain the buy it. Would love to see a reply but there won’t be any reply to this review and if there is Chad in finance has my cell number. Better yet would love to hear the owner step in and do the right thing but he got his free cash from us so it’s a done deal in their books.Update 2/25/21 I contacted MBUSA and spoke with 3 separate reps and everyone of the. Said the prepaid maintenance plan is a plan that is independently given by each dealer so it has nothing to do with Mercedes but solely upon the dealer itself. I also reread all the terms and agreements and there is nothing stating in them about the plan not being refundable.

Neil and Bryce were super helpful in providing information, and helping with setting up the new car. So easy to transition!

Had the pleasure of buying my first car with Long MB, and while it was quite the process with me being from out of state, I’m so thankful to have been met with patience and understanding from the team here. Cian was an excellent salesperson, and shoutout to Duke for handling my paperwork, as painstaking as the process was. I’m happy and grateful to say I’m now the owner of a Mercedes, and I have Long to thank. Above and beyond. THANK YOU!

Had a great experience at Mercedes at king of Chattanooga. From test drive to purchase. Bryce and Chad were fantastic! Very friendly, honest and informative.

I reviewed their site online and found a Mercedes vehicle I was interested in. I spoke to Brian Wagoner in sales, and unfortunately that vehicle sold prior to my visit with Long. He was extremely helpful and advised of another Mercedes GL450 I had not noticed. I visited with Brian at Long Mercedes, we discussed my trade-in and the other vehicle. I purchased the vehicle and the process was flawless with Brian and Chad Gregory. After the sale, I found a minor issue with the vehicle, and Jason with Long was quick to resolve the concern. The professionalism of each individual I worked with was second to none. I highly recommend Long Mercedes-Benz of Chattanooga.

Aaron Schmitt was the best. His attention to my requested details to ensure we got the right care for us. I will buy here from him again.

Bryce Young, our sales associate was outstanding and he made our purchase a pleasure.

Should be an few hours work in the car and they have the car for whole week and didnt solve the problem. They just wanted more money to “find” the problem. Terrible service. Never offered a loaner or anything.

My husband bought me a nice convertible, thanks to Cedric!

Aaron was delightful and such a good representative for your company. He was very patient as Meg and I wrangled back and forth. He was low key, not all pushy. Itel

We had an overall great first time experience here! Brian was the first to greet us and was very friendly and helpful with everything! He made sure that all our questions were answered. The sales manager was able to give us a great deal on the car we wanted and made sure that we didn’t leave unsatisfied. They were all patient and welcoming to us, which made the experience even better! Would definitely recommend, 10/10 customer service!

Justin was awesome in making me an amazing deal for my new BMW while I was in Ohio. Picked my driver up for the airport. My wife loves her new car. His service went above and beyond what I expected. I’d recommend this dealership and Justin to any of my friends

Aaron did great working with us through the process. We’ll be back.

Aaron was a great salesman, very knowledgeable. I would definitely recommend him to me family and friends.

Over the years I have owned 6 Mercedes. The last 4 Mercedes I purchased from Perry Carr at Long of Chattanooga. He is always a great person to deal with and will bend over backwards to make sure you get the best price and services the dealership has to offer.If you are thinking of buying a new or pre-owned Mercedes I highly recommend that you talk to Perry.

We have bought cars for years from Long of Chatt. We are like family and they always take great care of us. Neil is the go to man for what ever car you need. He found us a Gwagon this time and it is beautiful. Neil and Bryce are a great team and treat us like royalty even when we are just there looking.

This was our first experience with Long. We worked with Cian Sinfuego, and she was great— courteous, attentive, and thorough. She made sure that all our questions were answered fully. We have been very pleased with our experience.

Initially worked with Justin, who was very helpful. But finished out the deal with Bryce and Jason. Bryce was patient with all of our questions and we never felt any pressure. And Jason helped us wrap up the deal quickly. We will certainly recommend them. Thanks for a great experience!

Five star experience. Everyone I came in contact with was very professional and courteous with my situation. The car is beautiful and Im very pleased with my experience with James. I will be a returning customer and recommend all my friends to the dealers at Long.

Sarah Craig and team were such a pleasure to work with! We love our GLC 300!

Ethan was great, love our new car!

I had Cian and she was great to work with!

We had a great experience dealing with Long of Chattanooga. We purchased a pre-owned vehicle but it was in such great condition it seemed brand new to us. Tori was our salesperson and she was a delight to work with. She was knowledgeable, patient, kind and never pressured us at all. We are so happy with our purchase and would go to Long of Chattanooga again.

Eric Mckenzie was my Salesperson and James Odom was the Manager. Superb!

My experience with purchasing my new car was amazing. James is awesome!!! He was very professional and wonderful to work with.I’m am a very happy customer!!!!Thanks for everything!!!

Aaron was great and made the process easy.

Poor customer service. If I could give them 0 stars I would. We purchased a 2020 Mercedes GLC in May 2020 and with the vehicle we bought the extended warranty, dent repair and prepaid maintenance plan. At the time of purchase, we were told that If we ever sold or traded the car that these plans would be prorated and depending on the usage we would be refunded all or some of the money. In January 2021, we traded the vehicle because we needed something bigger for our family. To my surprise I was told the prepaid maintenance plan was non refundable. We were not told this at time of purchase. After waiting 4 weeks and constantly calling the financial service department at Long who very rarely would take or return my calls, we were finally given a final answer that none of our unused $2050 maintenance plan would be refunded. This is very disappointing because we were not told this upfront. In the future, we will not purchase another vehicle from any Long dealership and will not recommend them to any family or friends. Also we do not recommend anyone purchasing the prepaid maintenance plan especially if there’s a chance you may not use it. So I guess we gave Mercedes a $2050 donation

Arron was good. Did a great job!

I recently purchased a vehicle from Mercedes Benz at Long of Chattanooga and Mr. James Odom was my salesperson. I visited the dealership a day early than scheduled just to take a look at what I may be interested in purchasing and while there, Mr. Odom acknowledge my presence, he introduced me to both the office manager and the finance manager. When I returned the next day on my scheduled time I was addressed as Ms. Cameron, from the managers that I had met the day before (very impressive). Further, Mr. Odom was very proactive in helping me make a wise decision without pressuring me to make a quick decision. He listened to what I wanted, and found the perfect vehicle at a great cost. He was extremely knowledgeable in providing comparative data between make and model options, to get me the vehicle I wanted. He was very knowledgeable about the features on the vehicle, as well. I would definitely recommend Mr. Odom and Mercedes-Benz at Long of Chattanooga to anyone seeking to purchase a top of the line vehicle...Mercedes.Thanks to Mr.James Odom and the managers at Mercedes-Benz at Long of Chattanooga for such a good experience.Mary L. Cameron

Aaron is an excellent and very knowledgeable person. I was able to find my car because Aaron took the time to listen and find me exactly what I wanted.

James helped me find my new 2021 E 350. He was awesome and answered all my questions and questions I didn’t know I had. I would recommend this dealership and James to anyone

I enjoyed dealing with this dealer. It took a while for the car to come in, and the salesman and dealer kept me up to date thru the whole process. The car came in as specked. Love the car. Will buy again from this dealer and salesman. Very, very satisfied.Come see Neil when you need a car.

Bryce was a delight to work with to purchase our new Mercedes. He helped us build one and then we decided to try out the GLE 450 DEMO MODEL. We were so impressed with Bryce and the sales team. Would highly recommend them.

I purchased a new car today and my experience was the best. Long of Chattanooga gets it when it comes to customer service. James Odem, Bryce and Alan all made our experience easy and smooth. I shopped around at other dealerships and found that customer service is an artform that most others just dont get. Long of Chattanooga is by far a superior dealership. Go see them for your next car need and ask for any of the guys I mentioned. You wont be disappointed.

Aaron was very patient and extremely helpful. I’m very excited to have my new car 👏

Just took delivery of my G63 and Aaron Schmitt made it incredibly easy and educational!

Much thanks to my amazing sales Representative Neil. He is absolutely my favorite. I just purchased my new beautiful Mercedes and I couldn’t be more excited. The team at long of Chatt is so helpful and friendly. I’d encourage anyone considering a Mercedes to go see Neil. Much thanks!!!

Great service when took car in for maintenance friendly courteous staff

I love Long of Chattanooga! Scott Cranmore made buying a car such an easy and pleasant experience. I can’t thank you guys enough!

Purchased my vehicle from BryceA very caring charismatic and resourceful sales personYou will not leave empty handedVery proactive and courteous snd likes to please his customer

Justin is great to work with. I bought my car from him. He helped me through out the whole buying process. I high recommend Justin as your sales guy.

Came in to get another car. Bryce and Aaron. The got me an E 400 and I love it. Enjoyed they worked hard to get me in a car.

Bryce was super helpful and took the time to thoroughly go over all my vehicle’s capabilities. Would highly recommend!