This was my first time ordering from Custom Ink. The whole experience from my initial email inquiring about how the process worked, multiple emails back and forth working with me through the process, to ordering was easy.Lily was an excellent associate to work with and very willing to assist! Highly recommend Custom Ink for your next project!!I Anxiously awaiting our shirts! Thanks again Lily!!

First time ordering from Custom Ink. I had a great experience! Mattie was great— helped me with my design and the ordering process. He’s very professional, helpful and I appreciated the prompt responses! Excellent customer service! Can’t wait for the shirts to be delivered! Thank you!

Lily was excellent to work with! They have many items in house so you can touch and feel the fabric, and get a feel for the fit of the product. Lily didn’t rush me at all, and was extremely helpful in my product selections. She had recommendations for me based on my style and preferences. Due to supply chain issues completely out of their control, many products and colors are unavailable right now. Lily was knowledgeable about the products and was able to guide me to suitable replacements. I can’t wait for my order to come in- so far the process has been fantastic!

Lily and Matt are awesome and very supportive through the entire process.

I appreciate the time Mr. Miller spent helping me to figure out designs & pricing. Look forward to working with Custom Ink for my future needs.

I actually hate doing this kind of stuff, however it was a great experience, super friendly and helpful and to be honest that custom ink rocks. Thanks for a painless experience and I will definitely be going back for any and all purchase

Nathan helped us out was very helpful. He let us know each product and what they were good for. We found exactly what we wanted and were very pleased.

Getting things right with your companys image can be complicated. That is unless your working with Collin. Then its pretty easy to relax and know that you can achieve the look you want at high standard of quality.

I received superior customer service from Custom Ink at the Charlottesville location. Tess was professional, patient, attentive, & responded quickly to every e-mail. She took care of every need. Even though my first experience was a small order, she treated the transaction as if it were a million-dollar account. If you have a custom project, I definitely recommend them!

First experience working with Custom Ink on T-shirts and we were very pleased. Nathan was exceptionally helpful in showing us different colors and materials. The process, price, and ordering options were clearly explained. Really cant say enough about how helpful the staff were. The shirt quality and printing was excellent.

I had the pleasure of working with Nathan to develop koozies and a sweatshirt for a family reunion. He could not have been more helpful and made the experience easier than I could have imagined. The final products blew our family away and I am having to order even more due to demand. Thank you so much for your role in making our reunion that much more special.

As was experienced before, very helpful and professional staff. Easy and good to work with --

Was calling in to inquire about some custom T-shirt’s and had not a clue what I needed. Tess was the helpful, friendly voice on the end of the line and she made the process a dream. I didn’t know half the things I needed until she brought it to light. Thank you Tess for going above and beyond to ensure I got all my needs met even the ones I didn’t realize I had!

CustomInk made a t-shirt, gift for my bf. they helped me to customize the design that I wanted. They were very quick and efficient. Thanks a lot! I enjoyed the result. Highly recommend CustomInk.

Sooo helpful on phone, sent me confirmation mock up very quickly. Turn around time for shirts was quick. Quality excellent, follow up was the best. Tess was great! Love this place!

Wonderful company to work, great customer service, and quality products.

This is a great place to get any kind of shirt made. I made memorial shirts in honor of my cousin and Nathan was extremely helpful. He was polite and made sure I was satisfied with the decisions we made. He went out his way to make sure I was a happy customer. I highly recommend this place and will be returning soon.

The process of ordering gear with Customink is so simple and transparent! We have loved using them throughout the years.

Excellent same day service. Everyone was helpful and kind and I received my order when promised.

Such an incredible company! I called in at 2:00 on a Tuesday with a very specific T shirt in mind and I had everything all designed and ordered by 5:30! Fast, efficient and friendly, 10000% would do again!

Great customer service and fast! Nathan was great to work with! He helped us design and print a few shirts last minute on a SUNDAY and they came out great and were ready in about an hour. We had a fantastic experience working with him and the shirts came out perfectly! I would highly recommend going to Custom Ink if you need printed shirts! I cant wait to try their options to print on other things like water bottles.

Absolutely fantastic company to work with. They have the best customer service, great designers, and quality product. Tess has been a phenomenal rep and has fulfilled all and all crazy needs or projects we have going on. Recommended for big or small business. They get the job DONE!

Nathan worked hard to get my custom shirts to me on time for our summer camp to begin! He was able to save me money, expedite shipping, and hooked us up with super soft t-shirts. 10 out of 10 experience. Give Nathan a raise!

Dropped by hoping for a last minute birthday gift T-shirt and Tess masterfully designed and printed a wonderful gift w/in a couple hours this Saturday. Really great. Thanks so much Tess!

Custom Ink was so great to work with!! They went over and above to get my last minute shirts completed in time for my trip. I appreciated that so much! They even met me at a convenient location after hours for pickup since it was close to trip time. Ill totally use their services again in the future. Thanks Custom Ink!!

What a great experience we had at the Custom Ink Charlottesville Va. location. Tess was amazing to work with and she made the design exactly how we wanted it. She was able to take a picture of our design and get it created electronically and on to our shirts perfectly. It was much easier to sit with Tess then to actually design the shirt myself online. If you need to design a shirt or merchandise and you live in the Charlottesville Va. area stop by and see Tess and the staff at the store. They were awesome and they play some great background music. Thanks so much for your help.

Our experience with Nathan at the Custom Ink store was incredibly helpful and demystified the whole process of designing custom gear. In half an hour, we designed custom tee shirts, fleece jackets and even notebooks. Excellent experience.

Awesome business to work with! I almost ordered shirts online but decided to go to Custom Ink since they were local. The prices were just about the same as online retailers but this way we were able to try on different style shirts and made sure they fit just right. Tess assisted us with the entire process and followed up with us every step of the way. The shirts turned out great and we will be back to order more soon. Thanks again!

Im responsible for coming up with a design for 50 family reunion t-shirts. I chose Custom Ink because I was impressed with their excellent website with plenty of templates to choose from. Once I had decided on a template, the website allowed me to brainstorm a number of ideas and share them with my siblings to narrow our choices down to one or two. Once I had done that and stored them on their website I decided to go into their store to get some expert advice. It was very easy to make an appointment on-line within a couple of days. My wife and I sat down with the sales representative and he searched their website for the two designs we had worked on at home. We spent about 45 minutes trying various font and shirt colors to narrow it down to one design. Based on our design we were able to select a shirt style that would satisfy our needs and that we could order in both crew and v next styles. It was nice to be able to actually hold and feel the material the shirt was made of. Once we were satisfied, we were able to calculate the cost based on our estimated number of shirt and sizes. The entire process was quick and easy. Our sales representative, Nathan, was very professional and a great help in coming up with a shirt that everyone in the family will be proud of. We also discussed custom coffee mugs and hats for future projects I am working on. I definitely plan to use Custom Ink for other projects and would highly recommend them to anyone.

Things went so smoothly and Nathan and the rest of the staff at Custom Ink went above and beyond to make our experience as best as I think it could be. Great product delivered in a timely fashion. Thanks!

Tess was super responsive and worked with us quickly to meet our close deadline. The designer did exactly what we asked. Shipping was timely. Quality of the product was exactly what we expected. We could not be happier with the process and the result and will definitely work with them again.

This place is amazing! Customer service is top notch!! My print came out fantastic, beat my expectations. I did have a small mistake with my oder and I reached out to them. Ashley S. was able to resolve the issue very quickly and I am very grateful. I will be ordering from them again in the future and suggest you do as well! Thanks again!

The Custom Ink reps were very quick to respond and very helpful in creating my design! It was a birthday present and he was so happy with how it turned out. Even when they sent the wrong colored shirt, they quickly expedited another so it arrived on time. I cannot recommend Custom Ink enough! Inkers are the way to go for sure ✌️🐙

Tess helped me find a tee shirt that had the kind of material I wanted (soft and stretchy) in the color I wanted, as well as a typeface/font and illustration (also in the color I wanted) that combined to produce a result that was just right. And she accomplished it all in a timely manner - the lady knows her software! The product arrived within a weeks time. Its all good!

Everyone at Custom Ink was very helpful. They made several changes on our clubs shirts at my request throughout the design process, and were very quick about it. The shirts came out fabulous. We will continue to use them.

Excellent customer service, fast turn around, and high quality products! I am definitely a repeat customer

I wanted a gift for my husband, and it was so easy to use my own logo, and create the exact shirt that I wanted, I ordered 2. and a sweatshirt. I was very impressed with how nice they turned out, and they arrived quickly. I will be back to Custom Ink in the future. And my husband was thrilled, to have his new logo on a shirt he can wear to events.

Custom Ink in Charlottsville, VA provides a quality product and the service you receive is professional. I worked with Nathan on our school order and it was the best. Shirts are quality made, designs are exactly what we ordered and the follow up on our order was first class as well. We will purchase from Custom Ink in the future.

Design lab made it super easy to create a T-shirt. The order involved multiple phone calls and emails, and all communications were very professional and friendly. The shirts arrived earlier than the expected date and the product was exactly as we hoped and expected it to be. Great service and great product! I can highly recommend Custom Ink in Charlottesville.

Nathan was so helpful with our team t-shirts! I felt bad asking him to resize wording and reposition logos by tiny amounts but he assured me that it was his job. He worked with us until it was perfect!

Dropped into the store at North Barracks Road today to talk ask an off-the-wall design question regarding graphics for a tee shirt. The staff was so friendly and energetic! And the answer to my off-the-wall question was a quick absolutely we can do that!If you have not had a chance to try these folks, they are wonderful to work with. Huge selection of products and the final product surpassed my expectations (which we pretty high). And great prices.They are my new go-to custom tee shirt store.

The in-store service was very good. However, the art department was not very helpful. It was very obvious that some of the shirts did not work well with the design and little effort was made to follow the in-store provided notes to refine the design and text. I had to go through several e-mails and phone calls to adjust the proofs myself. They acted like clerks vice designers. Overall the final product looks good on 4 of the 6 shirts and ok on the other two.3/29/18 follow up. The customer service team did reach out to me and worked diligently to understand the problems. The team also expedited reprinting shirts to ensure I ended up with a good product in time, although the image on one of those was slightly offset. In the end, I was happy with the product, and custom ink did not hesitate to make corrections and offer me a refund for the one shirt. They are capable of producing very good products and offer a an easy to use website along with in-store services. Hopefully, they are learning from these experiences to deliver a consistent high quality product. I would try them again based on their customer service efforts to get the product right.

EXCELLENT CUSTOMER SERVICE!!!! My wife spoke with Tess on the phone numerous times and she went above and beyond to see that our design and graphics were as we wished! She was extremely polite, professional, knowledgeable and compassionate to our situation. We made an appointment and she was waiting and ready to work with us. Again she was helpful in letting us see other graphics options and quickly answered any questions we had. We quickly had our design complete and was extremely happy with the final layout.Tess was spot on with our request for showing us a quality, light weight and long lasting t-shirt and in the perfect color that we desired!We were able to try them on in the store to ensure the perfect fit prior to ordering. Our experience was excellent and we highly recommend Custom Ink for your printing needs!Brian & SherryLyndhurst, VA

I worked with a great guy named Nathan who helped me design three different Tees. My husband and I are huge UVA baseball fans and with Custom Ink and Nathans help we have custom Tees that we enjoy wearing! Its easy, fun and priced right -- good the quality too.

My daughter wanted to use her “one free shirt printed in front of you” coupon from the Barracks shopping center coupon book. We walked in and were greeted and helped by Tess, who was wonderful (and patient with a 9 year old designing a single girls rule T-shirt). The design was complete in about 5 minutes and Tess said she would call us in about 45 minutes once the shirt was ready. I would definitely recommend their services and it looked like they had a wide variety of shirts, pants, hats, etc to print on.

The Custom Ink store in Charlottesville is amazing! They have awesome customer service and go above and beyond to make sure that the customer is happy. Very satisfied with the quality of the product and service.

The order process was so smooth, I highly recommend going in for an in-person order! I happened to have Nathan, and he was very personable and helpful!

Staff were friendly and helpful and they got my shirt printed quicker than estimated. And its good quality printing. Will come back here again for any custom shirts Id like in future.

Great service, great options and great product variety!

Fun to make support shirts, team shirts

The most amazing store! I’m a small business owner, who is quickly expanding. After a brief visit to the store, I knew with out a doubt that I had to look no further. Between their customer service, print capabilities, and ability to source various materials one may need, I’d confidently recommend this store to any one!

Have ordered from them 5-7 times over the past several years. Always been happy until I ordered Navy. Their navy is best described as deep-black-navy. Looks completely black unless you get real close. They refused to admit fault even after acknowledging the navy is a different color than the website and packing slip. To their credit they offered a 30% refund, but that doesnt get me the right shirts for my event. Shirts are ruined. Have always been happy before, so just stay away from the navy.

Nathan worked with me on creating a design the whole family loved. The whole process was smooth and efficient.

The customer service is phenomenal. Custom Ink is able to turn around requests quickly and have your items delivered before you blink an eye.

Very helpful with the design and the shirts looked great and were of great quality when we got them. Will definitely be using them again.

Great experience with Nathan at Charlottesville Custom Ink. I was familiar with custom ink from commercials on tv, but i like a personal experience and be able to see things in person, not just online that i want to order. When I drove by and saw the office, I decided to stop in. Boy am I glad I did. I worked with Nathan for about 3 weeks and he was so patient with me as I really didn’t know what I wanted. He spent multiple times with me when I stopped in at random and also a lot of emails. I finally made my decisions, ordered our companies “swag” and was thrilled with the results. Anything we order for our business in the future will for sure be done through Nathan at Custom Ink in Charlottesville!!

Custom Ink has done an exceptional job with developing the Running Club T-shirts for the past couple years. I am always satisfied with the production of our shirts.

Working with Tess at Custom Ink was a great experience! She was patient while I adjusted my artwork, right there in the store, and had valuable input on my designs and what products would work best for me. I am very happy with my t-shirt and the service.

Nathan at Custom Ink Charlottesville is phenomenal! Professional and courteous! He helped me custom design t-shirts for an organized run with only a few weeks notice. He explained each of the customization options in detail, clearly proficient in and knowledgable of his craft. He was always easy to contact and quick to research and respond to questions to keep the customer happy. He helped our group organize two different designs at the last minute. IMO, best of all, he was a down to earth person, sympathetic to a situation where you cant please everyone and have to meet a deadline with a professional looking product. The store is immaculate and has sample images and materials organized and accessible to help customers decide in real-time. Plus, everything they do is accessible immediately on their website. Highly recommend, would absolutely use again!!

Nathan was great to work with. Going into the store made the experience so easy and quick! Nathan was able to show me examples of the products and I could actually feel the differences in the fabrics. It was breeze! Thanks Nathan!!

Custom Ink C-Ville is very user friendly and has a notably wide array of product options and name brand fabrics. Our organization has used them several times now and they always deliver a high-quality product, remain in constant communication during the design and production process and are always available to answer questions and provide suggestions. Ive used Custom Ink for about 7 years now (mostly by proxy), but the Charlottesville in-store location is a game changer that bolsters quality control and takes customer experience to a new level. Highly recommend!

The conscientious, friendly staff demonstrated sophisticated design sense and excellent customer service. Ill definitely return whenever I need dance uniforms printed.

Had a last minute Christmas gift idea and Nathan gave great customer service.

These jackets are so comfortable! Perfect for when dance comps get too chilly, but still sweat-proof. Ive gotten so many compliments (from my grandma and cat) and I know itll last forever.

Second time using custom ink for my company shirts, first time using Charlottesville location. Staff was great and very helpful. Was able to try on different items and see exactly what I was purchasing. This company does a great job and the end product is worth every penny!

I came by without an appointment, and Tess was immediately available and took the time to thoroughly explain the options for me for tee shirts for a family reunion. Very pleasant. Easy. And, I got to see and feel the tee shirt that she recommended.

I came to Custom Ink to get quotes for ballcaps, t-shirts, aprons, and polos for a local restaurant. Tess was super helpful and walked me through each step of the process, would definitely use again!

Gotta say impressed with the staff. Had a very cute girl, I believe her name was Tess, help explain all the different styles of customization they could do. Rather impressive and she was smiling and welcoming the whole time.

Super helpful to have in-person help finding the right wear for our team

Very quick and easy. Same day design and printing.

Had a blast designing my T-shirt online, and when I called with a question, Zack helped me place the order in no time. Havent seen the shirts yet, but the whole process was great! I will use them again.

Had a great time and experience at the Custom Ink store on Barracks Road. The customer service and the team working there is fantastic! The best and by far easiest place to get your customized shirt in town! Would highly recommend to anyone!

It was great to walk in and be greeted quickly. Zach was very willing to help. The whole process was very quick and easy. Cant wait for my order to arrive.

I went into this brand new barracks road location yesterday for the first time. First off, I looooove the fresh, colorful look in there. Very nice atmosphere! I worked with Miss Tess to create a lovely shirt for my Godson’s upcoming event, she was great!! I came in with my own idea but with her help, my vision literally came alive! She was so patient & professional, everyone was super helpful & friendly. I can’t wait to wear our creation & have something sooo special for a lifetime! Thanks again Tess

I cannot say enough good things about Custom Ink Charlottesville. For many years, some girlfriends and I have taken an annual beach trip. 2019 marked the 30th year for many of us, and we wanted t-shirts to celebrate the occasion. Nathan helped me to arrange a simple ocean themed design. Printed on a women’s v-neck, the style was flattering to all of us! Turn around time was earlier than estimated. We even had a professional photographer take a group picture of us in our shirts...a fun way to commemorate our many trips together. Kudos to Custom Ink Charlottesville!Karla K

I have ordered company matching sweatshirts twice now and both times I have gotten exactly what I needed faster than when I needed it! What else could you ask for?

They are AMAZING!The staff is super friendly, super accommodating, even for high maintenance groups like mine.The shirts were in my hands lightening fast.If I ever need more shirts in the future, this is where I will be getting them from.

Excellent customer service, timely delivery of product, great quality and consistent.

Friendly and helpful staff, easy to contact, fast service, and tees were great!

Excellent service both on line and in the store. Immediate follow-up is also A+

Im extremely happy with this company! They helped me to create the absolutely perfect shirt. I love the shirt, I love the people who work there, and I want more shirts! Haha. The coolest thing about this place is that they have a huge range of sizes. From babies onesies to 4X.

Custom ink is better than the competition. The charlottesville location is clean and the staff is amazing. They go above and beyond to answer your questions, and they are extremely knowledgeable, helpful, and nice.

Nathan was top notch!!! Definitely go see him if you are in need of custom work!!

Great Place to go to!! Everyone was extremely helpful and professional. Tess helped guide me through the process and I couldn’t be more happy with my custom apparel! Thanks Tess and Custom Ink!!

Nathan T. is an exceptional representative, I would highly recommend him!

Great customer service and turn around time.

Customer Service was great! Resolved my minor issue quickly and above my expectations! Definitely got a repeat customer in me!

Amazing experience! Tess is wonderful to work with!!

The staff was super friendly and cooperative even when I was in a big rush to get everything done. Great place!

Excellent service, choices, and a new go-to for personalized gifts. Local businesses help keep Charlottesville real.

I got some awesome customized shirts! Happy and helpful staff and a nice environment.

Walked in and was immediately helped with designing a shirt! The shirt was a same day service and I received my shirt within 45 minutes! Wonderful quality, options, and service!

Nathan was extremely courteous and efficient. I am completely happy with the finished design/product. Steve P.

I was in the Charlottesville store a few months back, and have not been able to write this review but wanted to make sure it got done, better late than never because I wanted to praise the Rep that assisted me, his name was Nathan Tavernaris. I ordered a shirt from a different company that dropped the ball and told me at the last minute (the day of) they would not be able to complete my order on time. I called custom ink in a panic and Nathan was able to guide me through what I needed over the phone, AND advised he could have it done within an hour right before my party was going to take place. I was so grateful and so humbled that he made my panic his emergency and was willing to go the extra mile. I came in to pick up the shirt, he greeted me with a hand shake and a smile. I am Thankful to him and the company he works for that represent such awesome Customer Service, that is now a days rare and unseen. THANK YOU!

Amazing service! Really takes care of the customer!

My entire experience with the Custom Ink Team was a pleasure. They are responsive and helpful and the items arrived quickly and with no fuss. Thanks Y’all!

Great service, really easy ordering and proofing process and quick turnaround on items ordered! We use Custom Ink Charlottesville every time!

I had the pleasure to work with Tess, Joe and Nathen.From the time I walked in Customink they was polite. They was ready to help me with my family reunion shirts. They went above and beyond to make sure everything was right on time. Thank you so much Customink😀!! I will be back next year too!!

Very helpful staff. They answered all my questions and helped me place an order right there at the store.

The Custom Ink team in Charlottesville were great to work with and made the experience of designing our shirts for a party in Melbourne Australia the easiest part of my otherwise complicated day!