Its not them, its me, just kidding its them or at least how they train their staff. My wife and I love to shop here come the holiday seasons and their products they hold are reputable and functional. However, the trend seems to be that if you do not exude wealth they will not acknowledge your existence. My wife was looking for a Barbour coat which we ending up buyimg elsewhere. $415.00 not to Orvis, maybe you should treat everybody equally with a little bit of class.

Excellent customer service. Just a little too pushy on sales side. Really need petite and XL sizes. Losing a lot of sales due to lack of a broader size selection. Excellent quality clothing. Just very hard to find the right sizes.

The store is very clean, well organized and stocked, and the staff is wonderfully friendly. Additionally, they have a decent fly fishing section, and always have someone working who is knowledgeable of what you need to fish in the area. They have an excellent fly selection for trout and bass, and a decent fly tying section. They also do free fly casting and fly tying lessons throughout the year, and are always helpful to give out tips on how to improve.

Nice store with easy parking. Friendly and Helpful Staff. Would recommend for Quality Product.

Great experience. Katherine was a great help and helped me great deal!

One of my favorite stores. Service is always great!

Ive been to this location once mostly to pick up fly tying equipment with being a 40 year experience fly fishing when I looked at their other products which I found for me to be very pricey but top quality Equipment

Great store, very knowledgeable employees. You can ask anything about fly fishing and they gernerally know. Very friendly as well.

Max was very helpful in helping my find a fly rod

It was aight for a big box store. A little over priced, but meh... it was aight.

I just wanted to take a minute and acknowledge two very awesome employees of Orvis. I had a problem with a non-Orvis reel. I contacted Jake at the Charlottesville, VA store and he said he was there until 6pm tonight and he would be happy to look at it. When I arrived Jake was helping another customer so I started talking with Andy. I know both Jake and Andy from the 101 and 201 classes that I have brought my boys to. Both are very knowledgeable and give the kind of customer service that is hard to find these days. Jake came over after finishing with the other customer and took a look at my reel. After about 5 -6 minutes he came up with an idea and manufactured a part that would get my reel working. I do not have the extra cash to get me a nice Orvis reel right now but plan to get one soon. The customer service that is given at the Charlottesville store is above and beyond what I expected and employees like Jake and Andy will defiantly keep me coming back for all my fly fishing supplies and questions!!

Purchasing some fishing gear. John was knowledgeable and helpful.

Took great care of me! Ordered online and Fedex lost it...Orvis Charlottesville took care of me immediately and with smiles.

Nice stuff but pricy

I havent been here Google

Nice people!