Great experience this weekend. Did the online check in, ran in to grab the keys, was in and out in under 10 minutes. Truck worked great, and dropping off was even easier than picking up. Everyone we met on the staff were so nice and very helpful. Will definitely rent from here again!

Lester is such a great manager, he is the best thing that happened to this store I have been there numerous of times and never have I gotten customer service that great, the entire team was pleasantThanks again for your help.

Took a chance to walk-in and schedule an time for a hitch install at Ashley Road location. All the folks at this location were friendly and helpful! Our technician, John Johnson was extremely helpful. He had to search other stores for the right part and organize a pick up (no extra cost to me). Then John called to confirm the part and time of appointment (the next day). Got another confirmation call the day of the service and John was done with the work in less than 2 hours. He went through the units features and had us on our way in minutes. Thanks John and Ashley Road U-Haul for superior customer service!

Lady said you know what Im hitting the wrong buttons youre gonna have to call right back then hung up the phone on me 10/21/2021

Very friendly, and great service.

Good customer service..

The girl that helped me today was a true professional sweet of a girl loved her job....

The Best experience at 1530 Ashley rd. Danielle the store manager went over and beyond to help make my out-of-state move a success. Very intune with my needs welcoming, and was very involved.. which made my move stress free as well as her team of staff....Thanks Danielle for all your helpSincerely Karen😁

This place is Phenomenal if you need A U-Haul in the Charlotte area come here and ask for Randall Decker Edinger hes super friendly and very helpful he goes out of his way to help you out. The facility he runs is clean and well organized and extremely Knowledgeable you honestly cant get much better as far as U-Haul dealerships go in this area. Thanks again for all your help Randall you helped us out a lot and made everything so simplistic. John from Mr. Storage.

Great staff. Ive had a few bad experiences in the past renting trucks, but they folks at Ashley Rd. U-Haul made me forget all about that. They were courteous and helpful and did all they could to help out. Really just a great experience that changed my view of U-Haul. Very nice.

Great service... The BEST Uhaul and storage dealer in Charlotte. Friendly employees, cool understanding management (Randall). I am a frequent customer due to my moving company, so I choose locations with good people. And I have found a home 😁 A+ service.

Owner Lester is rude and doesn’t care at all about customer service. He is the main reason of this review. I wish I could go lower than a 1 Star. If you need a U-Haul I recommend driving out of your way to avoid this place. He doesn’t deserve the position he’s in or to carry the name of U-Haul.

Delonte and Cathy are the nicest people! Uhaul is lucky to have them working for them! Can’t thank them enough for all their help and superior service!!

Have been a faithful customer to this location for several years, even with changes in the staff the service has been excellent. I have done business with other locations in Charlotte but they dont compare to this location. Friendly, knowledgeable and pretty humorous at times.

The staff was very helpful on a very busy day. Everything was really easy and the equipment was clean and worked great.

Was dropping off rental for my daughter at this location. FINALLY found someone to help me that wasnt on their CELL PHONE. Not enthusiastic in regards to assisting patrons. Numerous people waiting, no one helping. Refused to accept my rental at this location. Was told I had to return to original place where I had rented. Such a MESS !!!

Convenient, clean and knowledgeable staff

I reserved a truck in advance and they didnt keep my reservation. Made me find a different truck at a U-Haul 10 miles away. I didnt have a car, they would not even drive me to the new location. I had to take an Uber.

I came here to get a hitch installed onto my Rav4. I was told it would be a couple hours so I got an Uber home. The MINUTE I arrived home I got a call from UHAul and the man explained that he isnt able to put the hitch on because the bolts on my car were rusted. He said I would need to take them to a dealer and have them replaced by Toyota. One week later my boyfriend(who knows nothing about cars) was able to removed the bolts himself and installed the hitch. The guys at this UHaul are so incompetant, all they had to do was spray the bolts to clean off some of the rust and wait a few minutes.

Halleluyah! First & Second time 5 Stars. Straight to the point, kindness off the chart, 24 customer service & always willing to work with you not against you! Thank you Randall Decker Edinge and all the staff under you Sir.Thank you to new manager Danielle Harrison for maintaining the standards of the Creator and representing Uhaul to the highest degree! They don’t cut corners about truly caring. 2 Thumbs up to you and those around you.#GodsBlackIce

This was our first time at this location. We mistakenly missed the return lane and the employee greeted us by asking if we were “f-ing retarded”

WORST UHAUL EVER THEY NEVER ANSWER THE PHONE AND WHEN THEY DO THEY ACT LIKE A BUNCH OF IDIOTS. GET SOME BASIC COMMON SENSE BEFORE YOU ANSWER THE PHONE.

We have moved into a new home Jan 3rd and they were very kind and met our needs accordingly. The process to get and return the truck was very fast.

The staff here was helpful and nice to work with. Id rent from here again.

Friendly and helpful customer service. Uhaul had just what I needed.

Staff a little slow however they assisted me and I was able to rent a truck in about 20 minutes

The staff is very welcoming and helpful.

Ok if in a hurry but employees sometimes too rude.

The 26 truck had a leak when the hard rains came my furniture and clothing were ruined.

Good place nice staff

Great customer service!

Great customer service

We needed a truck. We got a truck.

Fast great service

I never been there before

Awesome staff

Dishonest

Friendly staff and clean

The OG!