Underwhelmed. Made me thankful for the quality and service of our liquor stores back in Arkansas--even our rinky-dink stores have more going for them than this place. .

This is a great ABC store, very clearly labeled and laid out. Large open aisles that make it easier for social distancing, they have a good line system going on. Enjoyed the customer service, other ABC stores in the city have had much lesser service.I’ve seen other comments about lack of customer service and agree that experience matters a lot when you physically visit a location but it’s also a reflection on the customers visiting the stores and company culture/policies, etc. In America the customer is always right which really isn’t very healthy or human. I worked in retail for over ten years and understand the toll it takes to work with the public. Managing my expectations before I go into physical locations helps me with the customer service piece. If I bring an understanding mindset, I usually get treated pretty well back.Highly recommend this location but the parking lot definitely has room for improvement!

The employees were very rude and nasty. Do not recommend going here.

They have everything, while most places stocks are depleted. Excellent service.

Didnt have what we were looking for but very clean and organized store and customer service always pleasant.

They stay out of most popular types and brands.

Yall, if you from out of state, dont go here. The cashier told me they dont accept ids from out of state! Lol So strange, as my id was actually legitimate. It only lets me know that the people that work there, dont know how to check ids. Very poor customer service.

I never go to this store. They had Crown Royal but no Patrón.

Women here so sweet and helpful.

I was visiting from NYC & was unable to purchase alcohol because of my NY state I.D.This has to be one of many ridiculous laws NC has👎🏾

Its a liquor store with no liquor smh

Really large liquor store. Very well stocked and really friendly staff!

Security obviously doesnt care about the store. He was standing out in the parking lot as if he is a meter maid. To old to actually catch a crook.

Oh, you ask why only 3 stars? How can a liquor store be just ok? Well the liquor sure didnt do anything wrong!!! 😜 My observation in life whenever I have been in sales (and most business in life is about sales) is...no matter what- make your customers feel welcome!! Do you have a pretty good location? YES! Do you have a sought after product? ABSOLUTELY! Do you want a low volume store? Of course not...then just be genuinely nice and welcoming!

Its liquor. Whats not to love?

Great prices large inventory nice store

I dont understand why the Hennessy is held the counter especially since its more expensive items bottles on the floor..lol

This location is centrally placed perfectly. Fast check out and courteous customer service. It does attract a mixture of people so be mindful.but overall no complaints

Alot of things out of stock

The staff was helpful in helping me locate items that I cannot find at this location. Store was clean, staff reminding people who came in without mask that they were necessary per the governor.

Great folks

Great People!!

Had what I wanted

Manager and staff are working really hard to make the service as great as possible for everyone. The store is fully stocked and clean. Love the place.

When my mother and I went to get some liquor one of the associates told us we couldnt shop in the store without a mask even though we stated that we have a health condition, he went completely against HIPPA Laws.

I usually go here because its the closest. Lately bourbon has become difficult to find in my flavor. Using it to improve other brands but thats not their fault. Busy place do be prepared to stand in line to exit. Worth the wait!

Store is clean and well organized. It is easy to find your drink of choice. Staff and Security are on point.

The store is clean & well stocked but most of the employees are consistently nasty.

So glad we have something of great quality on this side of town! We have found so many options here that it is fun just to learn about the different types of alcohol and several options for each! Our community on this side of town typically gets the bare bone selections and qualities from most businesses and this ABC location is one case where we dont have to go across town to find something better!Great selectionGreat staff

Great checking out at thr register was a breeze

Well organized and the lines move very fast.

Always have a good experience with the staff here. They have a good selection, decent prices, and no competition -- all liquor stores in NC are operated by the state. All in all a cool place to go before your next party!

Very clean and organized

Helpful staff.

Charlotte has no liquor!!

A nice city.Especially at night.

Who would have anything to say bad? You walk in they greet you. If the line is long they operating on all registers.lol when you get to counter you are greeted and may have nice small talk. No complaints from me.

There are a good assortment of alchohols there Gins,Whiskeys, Vodkas,etc. Even when the lines are big there they move pretty fast.

Pretty quick service, even standing in line is not that long.......

Associates and security personnel are always available for the customers here. Never had a bad experience, even on the weekends when the line wraps around the building, it moves extremely fast.

Great employees getting faster and shorter lines being 5 allowed in at a time

Very very organized during this crisis. Great job abc Albemarle rd.

Line was outrageous, but I know its beacuse of Corona smh.

Needed some brandy to spritze on my fruitcake. Didnt know where anything was in this store. The clerk was ki d enough to point me towards the brandy aisle. Place was clean, staff helpful. Only one brand of apricot brandy to choose from, so no decision making problem here. Havent been in a liquor store in like years.

Now that much there

Very nice location. I dont like that no ABC stores carry a wine selection. I moved here from TN and all the liquor stores have a wine selection. But I guess with grocery stores having them they dont need it. But the location is nice and clean and fully stocked on everything else I purchase.

Service is fast.. Parking is a hot mess

Nice employees

I went with my daughter and she was able to find everything she needed.

The manager was very quick to judge my driver license because it was a paper issued instead of plastic issued but only to be denied because she thought it wasn’t me and that I was too young ... so I advise if u don’t look old enough but 21 or older be ready to get questioned about your id while it’s in there hand

Old Caucasian miserable woman that works here is the nastiest person I’ve ever encountered... customers literally will refuse to allow her to ring them up because her attitude is disgusting. She randomly refuses to sell people liquor for no reason even with ID...just because she has the power I guess. Even her coworkers don’t like her. I will NEVER spend my money here ever again and I’ll stop to tell everyone how poorly these people treat paying customers. She told me to find another store and I will and I’ll take everybody with me!!

Why is the same bottle of alcohol at this ABC more than the one Rocky Road. The customer service was good. I just dont like the price increases due to the area its in.

Lacking in brAnds that can be found in privately own stores. I don’t care for state controlled Liquor Stores.

The service I received today was great. Very friendly and informative on mixology...

Very busy or packed on a weekend.

Very nice and stocked

In &out

I enjoyed my time some of the best people I have ever met.

Got what i wanted

I stayed in the car

Always great customer service in and out

They have a great product & theyre always friendly. Wish they had more door prizes.

Very friendly staff who were quite helpful.

Good spot.. Got everything.. You just need to being the $$$

Very nice staff answered all questions

Fastest customer service Ive ever seen

Great positive people. Great service. Free easy parking.

Line was wickedly long, but cashiers worked very efficiently to keep it moving.

Staff always nice and helpful great customer service

This gonna be my dads favourite place! All his friends are here 😂

Friendly service!!

Thanksgiving eve, the store was packed, however the line moved fast and cashier was friendly and fast.

I stopped the let my husband out before pulling into a parking spot and the officer there keep flashing his flash light in my face then followed me to my park spot. He only turned around when mu husband got out the car.

Only liquor store I go to because they always treat me good.

Always clean and stocked. The service there is great.

I wish the off duty officer didnt follow around like i am a theif. I mean seroiusly.

Nice & bright store. good selections & specials

If you are moving this is the perfect place to get boxes at no charge and theyre perfect for packing up anyting

Great variety! Great customer service!😁

Safely

Fast and efficient, even with the line out the door.

4 lines open. Moved quickly on Friday at 850 pm!

Excellent selection and service

Massive selection. Good prices

Great selection and staff. Can be busy awe

All the liquor you need and great staff of ppl. Thanks

Never can go wrong here

Ok

Always have exactly what i need lol

Excellent service. Very friendly staff.

They help you find a bottle you might like, give you information on how it was made. They get you in and out.

This place has practically everything you need the only problem with them is that they open at 10 and they close at 9 other than that its an ideal store for all of your needs as far as all occassions

Awesome place to visit, great choices, friendly staff

It was hard to find what I was looking for but a police man helped me out because everyone else was ringing out customer.

Great variety good customer service

Decent place, they just need to be opened on Sundays like in Miami lol

Good selection, might benefit from a bigger whisky selection.

I thought the cashier was very rude explaining the laws of North Carolina being that I was from South Carolina😠

Store was neat and cashier was friendly.

It was fast an the employee was very helpful