Tech performed semi annual checkup on my dual fuel system. He checked out the gas burner and air handler system. He seemed very knowledgeable. The dual fuel system has a heat pump and a gas burner for backup heat. For some reason he only performed service on the gas furnace. He didn’t perform the service described on the outdoor heat pump system…ie checking the Freon and cleaning the coils as described in the agreement.These semi annual checkups feel like just a way to keep money coming in.

A+++++ I called Charlotte Comfort Systems after my A/C unit went out this week, and had a quote within 4 hours. Very professional and knowledgeable, and they were able to install the new A/C unit within 48 hours of requesting quote. Extremely happy with the level of detail from the techs, and the response from this team. The President of the company even called post install to ensure we were satisfied with the work done and to ensure everything was working as intended. Happy to recommend them to anyone needing service!

I hired Charlotte Comfort Systems to get a 2nd opinion on a malfunctioning a/c and heating system. The first diagnostic (done by a large, well know Charlotte area HVAC service provider) recommended 3 different repair options which started at $2,500 and went up to $4,000. Stephen from Charlotte Comfort Systems read the diagnostic report and did his own diagnostic analysis. He found errors in the first diagnostic and rather than motors being broken, they were simply installed incorrectly. He installed them correctly and got everything working again. His visit cost me $96, which is a huge savings over what I thought I was going to spend. Excellent service, professional knowledge.

Great experience. Carl took his time and did a through job. Would recommend Charlotte Comfort Systems and the technician Carl.

Our AC unit went out on a Monday and Scott Shelton was able to move us up on his schedule. Ive been using Charlotte Comfort Systems for years and Scott Shelton came out personally and discussed three options for a new heating and cooling system. Levi and Andrew arrived on the dot and were very professional and knowledgeable. They were also very helpful in setting up the remote access on my phone. The system runs smoothly and we couldnt be more satisfied with the whole experience. I highly recommend Charlotte Comfort Systems.

I highly recommend Charlotte Comfort Systems. Michelle went above and beyond to work me in their schedule when they were fully booked. Kudos to her! Joseph the technician was extremely knowledgeable and helped me get an issue resolved with the company that installed my unit. Kudos to him as well! I feel secure knowing CCS has my best interest and isnt one of those places that just want to drown your pocketbook. I truly appreciate the work and help they have done for me, and they will handle all my maintenance from here on out.

Tech called to let me know he was on his way and arrived on time.Joe was courteous and professional. He serviced our 2 systems in a timely manor. Its a pleasure working with a firm that doesnt try to upsell you every time they come out for a maintenance service call.

Were very happy with the A/C service of Charlotte Comfort System.

Excellent company to deal with. We have dealt with them for both heating and air conditioning service for many years and will continue to use them for many more.

The technician was courteous, professional, and very knowledgeable. He was very thorough. We have always been satisfied with Charlotte Comfort Systems.

Rick Hendrickson suggested I need new duct work under house. Levi and Andrew did excellent job replacing 58 year old duct lines. Air distribution is much better and house is cooler. I highly recommend Charlotte Comfort Systems.

Charlotte Comfort Systems is simply the best! Best price...best equipment...best service technicians! And of course, the installation was timely, professional, and thorough. So glad we chose to go with them. In fact, I feel like they’re apart of our family now. Looking forward to many years of being a satisfied customer!

Always appreciate the great service from CCS!

Ive been using Charlotte Comfort Systems for years. This is a great company with hard working employees. Their goal is always to maintain and fix existing systems, but when it is time to replace a unit they are the best value, price, and service around. Ive installed two systems with them at two different homes and both experiences were professional and effective. I HIGHLY recommend Charlotte Comfort Systems for your HVAC maintenance needs.

Jeremiah performed my MA checkup on my A/C. He always is thorough in his work. I appreciate his professionalism.

On time - professional, friendly and completed maintenance in a timely manner.

Charlotte Comfort Systems is the best HVAC company in the area. I called them on Monday, they were there within the hour to give me an estimate on a new unit after mine officially died (it was 20+ years old). Rick took very good care of us and didn’t try to up sell which we appreciated. They installed the new unit two days later. The installers were very helpful, professional, and did excellent work. They’ve earned a customer for life!

My outside condenser unit was making noise. Jeremiah came out to check the system and ordered a new fan blade to repair it. On the actual repair day, Michelle, from the office, mentioned to the new technician, Joseph, that he might take a fan motor in addition to the blade based on the notes Jeremiah had left. That was good because the motor itself was going bad. Now I have a quite AC again. Everyone at the company are friendly, professional and knowledgeable. I would give 10 stars if possible.

Stephen Mattingly performed heat maintenance on 2 gas furnaces. On the upstairs and the downstairs gas furnace he checked the inducer motor and the blower motor amp draw. All of them were within manufacture specifications. The downstairs filter that was previously installed by Charlotte Comfort Systems was is in satisfactory condition. Stephen cleaned the flame sensors and burners. Then he checked the heat exchangers and found them to be in good condition. All wiring connections were tight and secure. The systems were operating as intended by manufacturer at this time.Stephen was courteous and professional. All work was completed in just over an hour.

Jeremiah is tops in our book. Professional, timely, straightforward and efficient.

Joe showed up on time, after calling, and did all the maintenance professionally. We depend on Charlotte Comfort Systems and have never had a problem with them.

Let me tell you how wonderful it was to work with this company. I made an appointment with Rick est one week prior to appointment. He showed up on time which was amazing. Then he spent lots of time going over all I needed and what I could do to get me by. He gave me a few different quotes . He was very professional. I ended up replacing my complete AC and heating system. They came out a few days later and installed the complete system and the best part was the guys who installed my system were down to earth guys. My system works great and I am so happy to have chosen this company for my investment. I would like to thank the owner and guys who worked with me on this. 5 stars is all they will allow but if I could give 10 I would.

The people were friendly and efficient. If you need any service, give them a call. They put a system in for us and it’s awesome!!! One guy Ric Hendrickson came out twice in one day to help us and get an application put in for financing. It was a pleasant experience from beginning to end! The next day it was installed. Wonderful company -honest, professional and efficient! The only one out of 5 we called was there same day!!!!

Where to start, well for one I’ve never dealt with a company that was so responsive via phone and text whenever I reached out, Scott always picked up and answered all my questions throughout my decision process. I bid the project out to 6 other subcontractors from large companies to equal size and smaller. Charlotte comfort systems had the second best price, but the best products and knowledge. Scott picked up on things only 1 other contractor picked up on (and they were 6K more). From the start I felt good about the company but needed to wait on the other bids to come in. We decided to go with Charlotte comfort systems.They did not have super long lead times and were flexible with us on a start time. We went with 2 duel fuel Ruud systems (2ton and 2.5ton) and all new duct in the crawl space, flex and trunk lines. Scott didn’t once try to nickel and dime me, he asked questions about what I was looking for, made suggestions and let me decide on what I thought I needed. He gave different options to look at but all systems were mint. We went with the ladder.The install took 3 days, from day one of install the team was professional, clean, and responsive. I am not an easy person to do work for because I’m a project superintendent for a top GC in Charlotte and quality control and assurance is one of my top responsibilities. When they left on the first day I inspected their work and I was beyond impressed, I wish my subcontractors could give this type of quality all the time. They did a very clean job, made great connections, and cleaned up at the end of the day. Fast forward to the finish product, the air is moving very nicely and they did a complete walk through of the system before they left. Levi was our installed and he was awesome! Let me add that Scott took a look at something additional in the home unrelated to my HVAC system is didn’t send me a change order for it.In conclusion I will definitely use Charlotte comfort forever. If the system fails, I promise it wasn’t install, it is more than like a lemon or failure to the equipment.I not usually write reviews, but I could not let this one go. Most people write a review to complain, but this company deserves 10 stars.

Nick performed a semi-annual maintenance on my HVAC system today. As always, he was on time, courteous, and professional. Ive been a customer of Charlotte Comfort Systems for 10+ years and everyone Ive interacted with has been great...Scott, Don, Michelle, Nick, and others all work together to provide great customer service. They prioritize making sure your system is correctly sized, installed and maintained in order to satisfy your heating and cooling comfort needs. They provide good value for their work.

Dave the technician was prompt and professional in every way. He carefully explained everything to me. I will certainly use them again

Been a satisfied service customer of CCS for years. When it was time to replace our systems, made an appointment with Ric. Arrived on time, spent a lot of time going over all of the options and had a quote to us promptly. We agreed on the install dates - Joseph and Jessie arrived on time, were very knowledgeable and kept the work areas clean. As usual, it was a pleasure to work with CCS and we highly recommend their people and service.

Very experienced and nice guy!

I’m sure you’re a solid HVAC Company. Here is my concern:You might want to consider giving the driver of the van with plate #DL-7168 a basic course on how NOT to alienate potential clients. He cut of my family and me on I-77 yesterday at around 5:00 pm and almost caused a crash. He was on his cell phone and was merging in from the right with ZERO regard for the traffic. I’m sure he’ll give you all kinds of excuses and bad mouth me for not “letting him in,” but it still stands that he is representing YOUR company and he’s not doing it well.

Very impressed with Charlotte Comfort Systems! Our Lennox iComfort S30 thermostat went out in our house and Charlotte Comfort Systems replaced the entire thermostat system and handled the warranty on our behalf with Lennox.We will be using Charlotte Comfort Systems for our HVAC needs in the future!

Professional. Quick follow up with quote for needed services post maintenance visit. Michelle is great!

Great quality service! The technicians were knowledgeable and didn’t mind answering my questions and explaining the repair.

Getting companies to come work on A/C units is something I dreaded previously. No matter what goes wrong it’s very costly and I don’t feel I understand what happened.When I purchased my home, it came with a system being maintained by Charlotte Comfort systems. When we noticed the a/c wasn’t cooling we called them and they were out same day, were able to temporarily resolve, until they could do the full repair. Mason was a great tech, explained the problems, and left the house just as he found it! Michelle in the office has been amazing to work with to make sure paperwork is being taken care of and that we are getting the best possible deal.After years of using other companies, I have finally found a reliable and trustworthy team to handle ever ac heat repair I need in the future! What a wonderful team!

Christie was rude to me very disrespectful She basically was telling you to leave before I can even check into my room because she didn’t see my reservation and after I confirmed with her All she did was just say sorry do she has the nastiest attitude!!!!

Mason G was very efficient, knowledgeable and professional. Very pleased with his services.

We had a repair issue that was handled professionally, promptly and inexpensively. The team was great to work with

Jeremiah is very friendly and courteous. He keeps me informed during the service of my system and has some very helpful recommendations. Its a pleasure having him do the service. Charlotte Comfort Systems has a great employee.

This is the second time Jeremiah has been to our house to provide services and we cannot say enough about his professionalism or his customer service! And his support from Michelle at the home office has been spectacular! We are so happy with our service and support from the Charlotte Comfort Systems team that we would highly recommend them to anyone. They installed our system for the previous home owner and have gone out of their way to ensure that we, as the new homeowners, as completely satisfied with their support and services! Five stars is not enough - this is a company that puts their customers first and back it up with excellent services.

I called them for help with a gas log and will definitely use them for any HVAC needs. Prices were reasonable, and the got to me the next day after I called. Mason was my technician and he was patient and got me back up and running. Solid company with clean, respectful, and knowledgeable technicians.

Jeremy was very courteous and friendly. Performed maintenance, made recommendations and showed me pics of inside of unit.

Great service, great quality, very professional and on time! I tell everyone about Nick and Charlotte Comfort Systems! Thanks again Nick!

Nick came by this morning to do a PM on our system. He did a great job. We have been using Charlotte Comfort systems for several years and have been extremely satisified with their work. I recommend them very highly for service and sales.

Mason completed his inspection in a professional manner. Was polite and informed me of the condition of my system. The only thing, he did not sing and dance as good as one of your competitors.

They have been excellent to work with especially in crisis situations. Javier did an excellent thorough check of my AC this Spring.Mason has always been professional and informational. He checked out work done by another company and did amazing duct work for me. This company is a great local business.Jeremiah was very polite and worked efficiently. Truly great people work for this company.

Courteous gentleman sharing options & price as he completed the project. Left no mess!

Dave was a professional in every respect. He was prompt, friendly, knowledgeable, and thorough. It was our first experience with him, and we were pleased. Thanks.

These guys always go the extra mile to take care of your cooling and heating needsThey are prompt and courteous and above all honestThey have never tried to sell me anything that I really don’t needHighly recommend

As usual Charlotte Comfort Systems did a great job.

Charlotte comfort systems has serviced my system since they put it in several years ago. The company is trustworthy and reliable . Chris was my tech.the other day. He was very professional and helpful and answered all the questions I had. I would strongly recommend this company to any one looking for new air and heat systems or taking care of the system you have.

From the granddaughter of an HVAC business owner, let me tell you that Scott Sheldon & Charlotte Comfort Systems as exceeded my expectations! On time, clean, courteous, and a fair price!My installers, Levi & John, were kind to me & my dog, shut all doors behind them, and even asked if they could use my restroom to wash their hands before they touched my walls to install my new thermostat.If you are on the fence about which company to choose, let me help you. Charlotte Comfort Systems is the answer!!!Owner, Scott Sheldon, arrived on time and went right to work taking photos to make sure that his change out crew brought everything they needed to get the job done right. They even gave me a portable air conditioner so I could at least sleep comfortably while I waited (only 2 days) for my install date!10 out of 10!

Charlotte Comfort System has been servicing our heating and cooling equipment for a few years and have done a great job keeping things running efficiently.Our winter checkup was performed by tech Mason who was on time, courteous, and thorough.We will continue to use their service in tthe future.

Nick was on time, courteous, and most of all, thorough. He does good work.

Charlotte Comfort Sys. servicing our heating & air conditioning long time. We are very satisfied. Chris was the technician that took care of it. He is professional and pleasant . To bad he is Georgia Bulldogs fan. I am a Gator. Imagine that, I still praise his service...….

Service techs are friendly, courteous and knowledgeable. Our experience with CCS has been pleasant and worthwhile.

A damper diverting air conditioning to the upper floor malfunctioned. It was evaluated and repaired in thirty minutes. Tech was knowledgeable and courteous as I have found all members of Charlotte Comfort Systems.

I have done work for Scott the owner at Charlotte Comfort Systems several times and he is a pleasure to work with. I’m very impressed with how he runs his business. He’s very professional and dedicated to providing the best service to his customers. I would highly recommend doing business with the team at Charlotte Comfort Systems.

Customer service was very good. Jeremiah, the service technician, was very knowledgeable, polite, and did a good job of the service. He restored my air-conditioning during a very hot spell in October of this year.

Ric was straightforward with everything, honest and knew what he was talking about. Plus the installers Andrew and Joseph were very professional and hard working

Great Company. All employees are so genuine and trustworthy. They go above and beyond!

The technician was Good and got to the problem quickly. We had our system checked out last fall but the technician at the time went pretty quickly and possibly missed this leak in our system. Over all good service.

Jason met me at our home for the scheduled yearly maintenance and was on time and very friendly. He did the service requirements in a timely manner and also let me know the services he performed. Thanks for a well informed and polite technician.

I could not have been more pleased with the sales presentation and the installation. Everyone was extremely knowledgeable and professional. The installation team knew every detail of the process and worked efficiently as a team. I highly recommend Charlotte Comfort Systems.

My mother was on her death bed when our system stopped pushing out heat, it was only air. A man named Bob from Charlotte Comfort Systems said my system had a crack in the heat exchanger and had he had to shut the system down, by law. He said I needed a whole new system which he quoted at $5000. I was devastated. I didnt have that kind of money at the moment so I called someone else for a second opinion and to see if they could give me a better quote. This other company fixed my heat in 30 minutes and told me Charlotte comfort systemshad lied to me. I intend to contact the BBB. DO NOT USE THEM.

Excellent service. Last My AC was not work. I called to CCS. They sent their technician within half an hours. He was highly skilled, professional and cordial. He repaired my AC within an hour. He did not take any extra charge. I appreciate their service and thank to them. I also highly recommend them to all.

We bought a new kitchen hood and had never heard of such a thing as a makeup air assembly. Robert and Zack came out on a Fri. They quickly came up with an installation plan that was both workable and discrete. They pulled the permit and returned on Mon with all the materials they needed including custom-made duct work. They wore shoe covers, they covered rugs, they quickly and efficiently completed the installation and they charged a fair price too. I cannot say enough kind things about them, and would recommend them to anyone without reservation.

Levi, Charlotte Comfort Systems technician, did an excellent job servicing and doing preventative maintenance for our Heat and Air. He was polite, educational, and knowledgeable. Easy to have in the house and nice to our dogs. I highly recommend this company and Levi.

Charlotte Comfort Systems Inc Technicians came to my home to do the yearly heating maintenance. I have been using their service for over 5 years now. After previously dealing with 3 other companies, Charlotte Comfort Systems is the only company I trust for my heating and air maintenance and issues. They do not try to upsell you into work you dont need like other companies have done in the past. The technicians are thorough and professional. Thank you!

We received the most incredible service from Scott and Greg! Thank you so much for making the process seamless and simple. I will highly recommend your company, especially since we are now customers for life!

Very professional, no nonsense organization. Highly recommend

Very professional company, from the first day dealing with the sales staff up to the install of the heat /air conditioning systems. Salesman was very helpful in explaining the different systems available and gave me the price on each system so I could choose what was best for me. Day of install went great, company workers were on time, introduced their selves and went to work. They took pride in their work, explained how to work the new systems to my wife & I and left no questions unanswered.Each time the workers came into the home they covered their shoes with covers so as to not track anything into our home. I would highly recommend Charlotte Comfort Systems to anyone that needs service on their equipment or purchase new equipment.

These guys were great! Completed the job on time and cleaned up their work area daily. They worked with the electrician and his schedule as well, to make sure everyone stayed on the same page. Well done!

We recently had a new system installed by Charlotte Comfort Systems. They were awesome to deal with. Their work was professional, timely and well done. The owner actual come to our house to work with us. The other companies only sent us high cost proposals. Charlotte Comfort Systems gave us the best unit at the best price. They never tried to sell us things we didnt need like the other companys. I give them 5 stars and will never use any other company for our HVAC needs.

Very professional. Covered all the details.

We just purchased a new VAC unit from Comfort System and just had a first service on the unit. We are very very happy with the system and the technical staff that installed it. The Techniction was very helpful and new what he was doing.

I was able to get an appointment quickly, and Chris fixed the issue right away. He explained what he did and everything is working great now!

Scott Shelton and his crew are the best in the business! They got us going quickly and at a price we could afford. Would give them 6 stars if Google would let me!

Javier from CCS performed a very thorough maintenance and cleaning on my AC unit. He answered all my questions and provided usage tips.Im very satisfied with his service.

Requested service online, immediately got a response saying they could be out this afternoon. When I called Michelle to iron out the scheduling, she could not have been nicer. KT came out to do the service and was a pleasure to deal with. He diagnosed the problem and fixed it very quickly. We will use Charlotte Comfort Systems again without a doubt. You can tell the quality of a business by the people on the front lines, and they exceeded all expectations.

Technician arrived on time. Troubleshooting the problem he had my unit repaired and working properly within an hour. Excellent service and a excellent representative for Charlotte Comfort.Rather than just changing out the part what most technicians this technician thought thru the problem and found the problem which had been the real problem with my unit the whole time. I will ask for this tech from now on.

These guys are terrific. Our furnace went kaput the evening before Thanksgiving and I had no expectation I could get it repaired before the ice age set in.They showed up quickly Thanksgiving morning, troubleshot the furnace and got it going in less than an hour.

Charlotte Comfort Systems made a not fun situation actually enjoyable (Complete Replacement).The owner took time out of his day to educate me on HVAC and personally came out to give me the estimate as his team was busy. The service, customization, and installation were all fantastic. Charlotte Comfort has my business for as long as I want heat and air, which is forever.

Chris W. Was very knowledgeable of your product. He found that I had a leak in the condenser. He was very nice. I was very professional at his job.

CONSUMER BEWARE: Do not hire this HVAC Company!! They will take advantage of you and do not have youre best interest at heart. VERY DECEITFUL Technicians who are trained to be so in efforts to increase their own Profit Margins. They do not care about repeat business or loyalty.UPDATE TO OWNERS RESPONSE: Your Company is GUILTY of performing a band-aide patch fix. When you SHOULD have advised me to REPLACE the COMPRESSOR instead I was advised to waste over $400 on a Compressor that failed days later. Why add REFRIGERANT TO A FAILING COMPONENT??? The Technician said he tested my Compressor & it was fine. WRONG>

Highly recommend Charlotte Comfort Systems. They don’t try to push or try and sell you parts. They don’t skyrocket the prices or labor so it is affordable!!

Yes Justin was awesome he came out and fixed my AC unit in no time he was very kind and sweet..He was the best!!!!

Reasonable prices. Knowledgeable service techs. Friendly and helpful office staff.

I recently came home from a mini vacation on a Friday afternoon. Unfortunately, I came home to a freezing cold house. I called Charlotte Comfort Systems at 3 00. The tech arrived by 3 40. there was a small repair needed, less than $50 to solve my heating issue. i appreciated the honesty of the tech and the promptness of the service. A bad situation was solved very quickly. As an annual maintenance agreement customer, I really did get priority service.

I called this morning at 7:30am. I said my heat on the 1st floor was not working. I also said their technician had turned off the humidifier last summer, suspecting that it could be the problem. Techinician told me today that he came to fix the humidifier and he declined to do a complete and thorough check of the 1st floor system as I would expect a competent HVAC company would have done. The humidifier was functioning well and no problem with it. The techician declined to check the system thoroughly. Too much talk and too little work. I paid them $89 + taxes. Technician complained that waited for me and he was charging me for his wait time. I had requested a phone call 30min before the technicians arrival. They called 10min in advance and when I came to my house they said everything was good, no problems were detected and they requested payment. I arrived at my house 10min after I received the phone call from your office. I feel that I did not receive any service from you nor you checked my 1st floor system if it was functioning properly. You did not take out the cover of the gas furnace and you did not go through the details to confirm my system is functioning properly. I am forced to bring out another company to properly check my system.I am very disappointed. I regretted I paid you and the only reason I did it is because you came at my house and I did not want any argument.God Bless you and Good Luck to you.

Jason went above and beyond what a service technician usually does. Friendly and positive. Made me feel positive about the comnpany and the equipment.

Excellent customer service

Arrived early for appointment. Friendly, helpful and quickly diagnosed problem.

Thank you. Scheduling was easy. Same day friendly service.

I had an air conditioning and heating system installed .They did an excellent job, very professional . Scott said what he could do, he put it in writing and did everything. Great start to 2019.Looking forward to a continuing service .Completely Satisfied.

Jeremiah really is a great technician. I ask for him because he knows my system. I can count on him to tell me accurately what the problem is and how he is gonna fix it. Thanks Jeremiah, you need a raise!!!!!!!!!

Always great service. Good communication, on time and a job well done.

Levi did a great job of reviewing the paperwork and explaining the details of the HVAC service. Very courteous and professional.

After speaking with Comfort system and listening to them explain how this system should work compare to the way it is working, Iam willing to give it another try.

Jeremiah is great! He is very smart, and knows exactly how to diagnose and fix problems.

Chris W. was prompt and courteous. Always happy service from Charlotte Comfort Systems

We recently had some issues, with our existing heating and AC. units .It was getting colder and the heater balked.Since both Systems were some 17 years old, we decided not to repair but to replace.Tom the sales person was very informed and installation started 2 days later.The installation ( under Robert ) went smoothly and so far everything works great !Carol at the Office, was super with the one hiccup we had, when the Meckl. County Inspector failed to call or show up at the appointed day.Great Job all around !!