Normally Im not one to leave a review. However the service that I received warranted it and changed my mind on the necessity to start doing so. My 1st interaction at the My Eye Lab on South Boulevard was with what I now know to be prior staff members. It wasnt the best furthering the opinion that customer service has to be taught and not expected to come with employment. It wasnt so much of the lack of it, the lack fell in communication which births failed customer service, customer interaction and lowers customer recidivism. My return to this location on an unresolved transaction is what lead to my interaction with Robin. I explained the situation to Robin. Not only was she attentive, she was out to find resolve. I was taken care of with genuine displays of customer service and a goal to meet overall satisfaction that suited the both of us! Fast forward to today, I picked up my glasses and had the pleasure of meeting Demetrius. She was very pleasant and reassured me that Id made a great decision in picking out my glasses. GREAT JOB LADIES!!! Thanks again for believing in the power of resolve enough to find one.-Ms. Warm

What an absolutely amazing experience!! I was immediately greeted by Robbin and Ashley, who truly created a welcoming environment, and though I was late they handled me with the utmost care and professionalism. I must say.. I’m not only excited for my next eye exam, but I can’t wait to tell my friends!!

My experience at eye lab was great! Marie was fantastic during my exam and made me feel comfortable. Once my eyeglass prescription was ready Robbin made the glass finding experience seamless! Highly recommend.

Robbin and Demetrius welcomed us very nicely and polite. They took there time to explain everything and were very patient with us, being it was our first time getting prescription glasses and we were asking alot of questions. They are both very sweet and knowledgeable. Ty

I stopped in to get an idea how much a pair of glasses would cost me...the young lady said she could not give me a figure without an eye exam,so I said I guess I will have to go somewhere else...I went to Lenscrafters.... they had no problem letting me pick frames, giving me a $ figure and yes, I will get my glasses there and tell all my friends and family WHY I chose Lenscrafters....

I wanted to love this place. My experience wasn’t good. The people are nice however, the way their process is horrible. Firstly, they are unorganized. Next, they do not disclose information that’s needed, upfront. Had an eye exam for contacts. My (trial) contacts needed to be ordered. On my tracking, it stated that there were 2 boxes of 3 ordered. When I picked them up a week later, I only received 1 contact per eye. They fumbled around looking for them prior to giving them to me and that was it. Not information about the contacts, nothing. I’ve worn contacts over 30 years so I’m not new to them however, there was information that still should’ve been disclosed. Got the contacts home, popped them in and couldn’t see a darn thing close up. STRUGGLED is an understatement. Scheduled another appointment, received another “trial” pair, same issue after I specifically told them I couldn’t see close up. Called and of course they wanted me to come back in. I demanded a refund for my exam. A request was put in for the store to call in 24 to 48 hours and of course I had to call in almost a week later to follow up. NOW I’m told that trials aren’t meant to last long that the prescription starts to wear out of them. NEVER have I heard of this even with disposables but, okay? And why wasn’t this information given both times I picked up both sets of contacts?!? Either way, don’t make it seem like they are NOW not working because I’ve had them a long time which, is not the case. Then to add more to this ordeal, I’m told that “trial” contacts aren’t my actual prescription yet, on the packs they come in, my prescription is on them. I was told I couldn’t see close up because they were only for distance. WHY would you order then dispense “trials” to see if contacts work if the prescription isn’t the actual prescription?? Even with this said, why would you schedule the 2nd exam knowing I’m coming in because I couldn’t see out of the “trial” pair? I also had 2 pairs of glasses made from the glasses prescription and I’m trying to explain to the manager that even if the contacts given were trials, my glasses were just as bad as those “trial” contacts. I am 48 years old and have NEVER experienced such foolishness as this. Then to tell me I need readers. My contacts before coming here were fine. I actually got the script for contacts and glasses doing the self exam online for a few years and never had these issues. Also, for some reason, when I called in they kept saying I had “boxes” of contacts. No, I don’t have “boxes” of contacts. They ordered boxes and gave me a pair out of the boxes as “trials”. THEY NEED TO GET IT TOGETHER IN THIS PLACE!

Super happy with the service. Malik did everything he could to get me my 3 pair of lenses.. At a VERY GOOD PRICE. 100% recommended.. BEST SEVICE ever in my 7 years living in NC

I was nervous at this appointment because, so may optometrists had given me wrong prescriptions. This led to additional visits trying to get my sight corrected. When I saw the setup at Eyelab and the Dr was virtual, I thought this was going to be a disaster! I was wrong! I got my trial contacts and saw great ! I could read without readers!!!! I could not believe it!! This has been the BEST prescription I have ever had! I see GREAT!!!!!! THANK YOU!!!!

These ladies know what customer service is!! Was greeted immediately when I walked in. Smiles all around. Everyone was nice and helpful. They work as a team. Great experience!

My husband and I had a really good experience at My Eyelab. At our appointments we were treated very kind and not to mention saved a lot of money on My Eyelab great deals. When We came to pick them up a lady named Issell treated us kind and made me feel confident in my glasses. I highly recommend My Eyelab if you want to get good customer service, great deals, and good glasses.

Robbin is amazing she really took her time to help service my son and myself. She was patient with us and made the experience so easy for the both of us! Thank You Robbin!

My time at my eye lab people there are nice helpful the price are good I am glad this was my first choice here. Appreciate the help my eyes an.

Very good service. Outstanding personality nice interdiction very welcoming. Best eye center I been in

You get 2nd frame for free (the cheaper of two) if you order 2 pairs of eye glases here. Their prices were pretty reasonable and frame selection was rather reach. I had not made any appointment before I walked in ti this store. Josh assisted me with frame and lense selection and did my eye pupil distance measurment. I ordered 2 pairs. It took less the hour. My glasses should come in 10 business days and I will get a call.UPDATE: Nobody bothered to call me. So, I called in a month and was told that my 2 pairs were ready. When I came to pick up my 2 pairs of eye glasses I found that both were made with wrong lense strenght. Lady with name Hamida was assisting me. It took about half an hour to convince her and order again. Hopefully, in 2-3 weeks I will get new eye glasses with specs that I ordered initially. So, I would recommend to double check what is in your order and be prepared for this kind of delays. I am going to post an update once I get them.

Michael was very helpful and professional when I went in to search for a new pair of glasses. He gave great advice and was very kind. Great service!

Overall experience was good. Did have a small mishap happen that was fixed quick enough. Pretty smooth glasses options as well.

Slow service. Some of the workers would rather walk around and stand instead of worrying about paying customers with inquires and orders. This was my first order of contacts here with exam and most likely my last. I was not called for pick up i had to call myself to check status after online website was experiencing problems. I came to pick up my order of contacts and for some reason my right eye box of contacts was missing! Resulting in a delay of my order.. customers there did not seem happy i seen a couple walk out angry.. Not a surprise eyelab 🤦🏽‍♂️

Great experience with Robbin, she was very helpful!

The team over at my eye lab too good care of me, got me the right glasses at a good price, I left feeling very satisfied… And Robin omg she is So gorgeous I hope she sees this Robin you are one Fine woman ……

The young lady was so very helpful. It was a delight to be there.

I came in two days ago to get my glasses fixed, the staff was great. Very positive vibe and very energetic people.

Ashley was great, she helped us with all our answers, very experienced and will come back!

Michael and his team of people are wonderful! I went there a few weeks ago and came in very upset because I could not see out of my glasses. I got the bifocals without the lines and I could not read up close with them. So I went in, set on getting my money back because why would I want glasses that the medicine don’t work in it. Vanessa helped me get the medicine straight in my glasses. She was very patient and calm with me and assured me that she would get my glasses right. And boy she did! She fixed them and showed me how to look through them. I left the eyeglass place feeling a whole lot better than when I came in. I appreciate all that she did for me. I’m happy I went to a place where the workers really take the time to listen to my issues and take time to solve and fix them.

Michael was very helpful! I had a great first experience! EXCELLENT SERVICE

Did very good job in assisting me. I was very satisfied.

Came to eyelab the staff was wonderful and helpful bethyna was a nice young lady that helped me pick out my glasses.. definitely will be coming back.

I received the special free eye exam with the purchase of two pairs of glasses. The price was so good, I referred my friend to get the same special I received, and she did. This was a few months ago. Today, my same friend called customer service regarding getting a copy of her RX. The customer service representative stated that she would have to pay for an eye exam to receive a copy of her RX. If the eye exam was free with the purchase, why should she pay $45 for a copy of her Rx. She decides to go down to eyelab, and the same representative she spoke to over the phone contacted the store to give them a heads up and charge her for a copy of her Rx. She purchased her glasses and had her eye exam based on the special I was offered. They argued with her stating that she didnt get her eyes examined with eyelab, yet only purchased her glasses from eyelab. She seen the young lady who did her eye exam and pointed her out and stated, she was the one who did my eye exam, the tech agreed and said she remembered given her an eye exam. It took a phone call to a manager to finally receive her Rx. Even after speaking to the manager, they didnt want to give her a copy of her Rx. Eventually someone had some sense and agreed that they were wrong, and had to follow the promotion that they promoted. Im disappointed in eyelab and their unprofessionalism and lack of knowledge of the promotions they offer to customers. Make sure you read the fine print when it comes to their promotions!

Robin and Malika, took care of me and did an amazing job getting me the right pair of glasses and also helped me save money

The customer service was incredible. I was just stopping in to ask a few questions and Mr. Michael approached my so kindly. He answered all of my questions very promptly and accurate he helped meet all of my needs!

Issell is so amazing and very sweet!! Definitely recommend them, everything went very smoothly and all of their staff are so great!

The experience was the worst customer service Ive ever experienced. The system is automated and out sourced to a call center. There was always a language barrier. It took a month to get my lenses I ordered. The store manager was rude. Corporate promised a discount that they didnt end up honoring. Ill never use them again.

I went for the first time last week for an exam for contacts and glasses. The customer service and prices were amazing. They didn’t hesitate to answer any and all questions that I had. There was a friendly atmosphere when I went and I will continue to go back. The fact that the visit with the doctor was virtual that was a really different and interesting experience.

Can’t give ZERO STARS so here goes:The WORST ophthalmologic experience I have ever had!!! Untrained and naive staff; inept service; furtive manager; and, low quality frames!From my first encounter, I should have left. Unfortunately, I am new to Charlotte and needed new glasses. The initial exam (pressure, etc.) was handled by an inexperienced “salesperson” who had to ask for help; was unfamiliar with the tests; and, had to repeat several tests 2-3 times.When I asked for a copy of the results I was told by the senior person there that “…we don’t provide the customer with this information” and left the room. I have glaucoma and wanted to know the data!The “virtual” examination by the optometrist was adequate and she said they would provide the results as well as a copy of my refraction - NEVER HAPPENED! It took 5 attempts for the “salesperson” and supervisor to measure my PD and pseudo-fit the spectacles. They were pleasant but inept!The glasses arrived in about a week but were not correct and had to be redone (the manager was very annoyed) and I had to pick out a new frame because they were out of the one I selected. Two weeks later they arrived. The “salesperson” didn’t want to allow me to try them on until I paid -it’s there policy - the balance in full. I refused and they let me try them on without adjustments until I paid! She adjusted them slightly but not fully snd handed them to me dirty! These are NOT cheap glasses - two pair for $ 600+.AVOID THIS UNPROFESSIONAL AMATEUR retail business- TERRIBLE!

Great service everyone was nice except the Hispanic guy with the bad comb-over. He just needs to stop he tried to upsell me when I already told him what I wanted. He needs a barber.

I could not have been given better service. The staff was excellent. I had a problem with my glasses. The staff made me feel like it was important that I be satisfied and I was. Hats off to your S. Blvd store in Charlotte. Well done

Had a wonderful experience. Issell was very kind and got the work I needed for my glasses done in a timely manner. Very profesional setting and very clean. Everything was perfect.

My service associate Issell was very helpful and professional. I appreciated the attention to detail. Overall great.

Awesome customer attention, they worked with me until the end to help me with my purchase. Michael does an amazing job and his team speaks for the company. Thank you!

Ms. Katherine helped me during my 3rd visit. She helped me narrow down the search and made my experience very easy. I never used Medicaid to purchase glasses. Mr.Josh was very nice! And Ms.Tanya was Amazing! Thank you guys! I love my glasses!

Heisy Montero was our technician when we visited He helped make our selections easy. Very knowledgeable about glasses and our needs he was not interested in over selling but helping with what we really needed. Will definitely be going back from now on for any of my glasses needs.

The staff was very friendly and professional. I would recommend this store on Woodlawn.

Michael was amazing ! Very patient with me and didn’t rush me at all . Great

Best place to get your glasses for a very reasonable price. An extraordinary customer service. Malik, Micheal are set a standard.

Katherine was so helpful, thank you sooo much!

Great customer service. I love my new glasses they fit well and are very clear.I am very happy with my time spent here

This center had such a friendly, caring and courteous staff! They provided us with additional information for my father’s prescription and offered several options. Thank you to all of the staff and Branch Manager Michael!

Michael the manager stayed extra late to help. Very professional and helpful

Micheal was great to work with. He was patient and showed us many options. Great place with great prices!! We will definitely.

Great experience... glasses arrived sooner than I thought and associates was nice and very helpful with all my needs and went above and beyond I will be returning and definitely will recommend

This place is absolutely amazing I love the way Maria Issell Heisy and Saria took care of me. I am coming back

Beth and Demetrius was very helpful and polite. Thank you

They were the best the ladies customer service was excellent. From when I walked in they treated me great. They even worked with me on my payment. The exam was awesome a first time virtual experience. I really liked it. I truly recommend them. Thank you for everything!!

Great Service. Excellent quality product. issell was the best.

Issell was a huge help in my glasses making decision, her patience was god-like, she deserves a raise.

OMG! This place does not practice PROPER sanitation wipe downs between customers (check in tablet, seats in waiting area,eye examination machines and the glasses that customers try on). The service is not personable, because the eye technician was already getting the next persons information while I was still in the middle of my examination. He did not wear gloves nor did he ever wash his hands between customers. ( I WAS WATCHING)No customer service (ignored me until it was time to offer options outside of the $59.99 special) Last but not least they clean ALL glasses that customers bring in with the same cloth before giving them back to you. My whole experience was rather gross, I will not recommend and I would not return!

I love this eye care facility best in the business

So helpful during my visit. Michael, Keisha and Britney displayed excellent customer svc.Also thanks josh

They we’re amazing and great service Thank You Issell

Tonya is the best. I needed some new frames and she was able to assist me with the best customer service!!! She is a Super sweet person. Ask for her help when you go here.

Very helpful and nice people… I got everything I needed!

Im so glad I came to My eye lab. Great experience. Brittany and Josh were especially helpful and answered all my questions. I will definitely be back.

Issell was awesome. Made sure the glasses fit comfortably and made simple instructions to be sure i was comfortable before leaving the store.

Great place with the best deal highly recommend this place!!!👌👍👍👍 Malik really helped out ask for him.

Good customer service by Bethyna! Wasnt expecting the consultation to be over a video call but overall great experience!

Staff is always wonderful. Got 3 pairs of glasses and a sunglasses from here absolutely wonderful. Glasses arrived early as well

Awesome location. Pretty ladies that work here too. Friendly and they know their stuff. I’ll be back.

YAYYY MICHAEL, SARIA, AND ISSELL ARE AWESOME I HIGHLY RECOMMEND THEM

Heisy Montero I am pleased with my services I will recommend this store to everybody thank you so much 4 serving me and treating me like family

I made a last minute appointment becuase I broke my glases needed some new ones and it was time to get my eyes checked anyway. Everyone was super nice I got there about an hour earlier than the appointment and they proceeded to check me in and start the test very quick it was basically in and out everyone was very willing to help and clear out any doubts or questions you may have. They also are very open of the prices would definitely recommend!!

Michael and were wonderful please come here.

I had an awesome experience, the best that I have received, the cost of my glasses and contact liens was very affordable and the customer service that I received was above and beyond.

Quick, easy and affordable. They had great customer service and lots of cute frames to choose from! I was in and out in less than an hour.

Issell was very helpful, I love my eyelab. Im definitely coming back to buy my second pair of glasses.

WORST EXPERIENCE EVER!!! I dont know why but the customer service was very bad. I felt like I am in some government office where they dont like to be there! The virtual exam did not go well too. The selection of glasses was not good either.

Service was really good they worked with me to pick the best option for me to pay they are also affordable

Robbin was lovely and got me good deal

Thank you Saria for your great customer service and professionalism!

I truly enjoy my experience great customer service check them out. Look for Britney she’s awesome!

Eyelas has took great care of me since Ive been getting glasses and they have fixed, replaced, and have always been a helping hand they take care of the customer and thats all you can ask for.

The service was super with Issell and Brittany. Thanks so much. I will refer family and friends. Keep up the good work.

I really really appreciate this, they were awesome everyone was nice and my glasses make me look beautiful thank you very much and let’s not talk about the price it was awesomeMaria and Issell, HeysiThank you so much for thebest service,Very professional very polite friendly atmosphere I love it

This place provides great and easy eye care. Is relatively no pain and hassle and it is quick.

The team at My Eye lab was great. Good customer service from Vannessa,Micheal,Britney,Tanya, and Jamie.Jamie was the one that helped with my appt. She made sure to stay in my budget. When I came to pick up my items. Some was missing she made sure to locate them.Thank for your help.

Was an okay experience. Everyone was nice except the one Hispanic guy with the bad comb-over. He tries to upsell me he does not need to be doing that. He needs a barber.

Issell was extremely helpful her and Michael did an excellent job thanks.

Brittney and Michael were so helpful and kind they both displayed impeccable customer service

Brittany and Josh are awesome and help us get in and out quick and love store and environment would suggest comeing here

Great service completed everything i needed..

Omg I can see! And my glasses were here quicker than they said

Really good customer service. Jimena was really nice and quick.

I liked the device Issell was so good with us thanks for all

Issell, Malik and Michael are awesome HIGHLY RECOMMEND

I had a broken arm on my glassess and Jimena fixed them asap no problem im very satisfiedJohn Bryant

The Customer Service Was Great And Quick Would Highly Recommend To My Family And Friends

My Eye Care Lab has amazing customer service!! Thank you Issell!

I love the service Issell great.

ISSELL MICHAEL AND HEISY HELPED IM SO HAPPY PLEASE COME HERE.

If your reading this just go to Americas Best. The promotional deal very misleading. Get 2 Pair of Eyeglasses for $59.95 is not correct. The deal is not for glasses but for frames and there not many good cheaper options as anyone would expect. Have in mind you’re going to be paying close to $200-$260 if you want to get two pairs of glasses. There were about 7-8 frames that were $59.95 but it’s a guessing game as no one helps you until your ready to checkout. At that point is where I found out lenses will cost me $200 alone since the technician never wanted to mention it before hand. Just told me “I’ll have to calculate it”.I wish I read the reviews before hand as I see many customers had the same experience I have. Really regret buying the glasses from here but I needed new glasses right away and of course Americans best only had available appointments 2weeks out. But I know where I’m going and telling others to go as well “Americas Best Contacts & Eyeglasses.”

Michael was very nice and was very patient with me for my first time, I will come again!

Great customer service, Maria was extra.....