Stephanie was awesome! Very knowledgeable and efficient. I came in for sunglasses for my whole family. We were filing with insurance. She was very familiar with our insurance plan and how to submit everything! Best experience shopping for sunglasses ever!

Had a great experience shopping here. Awesome selection better than any one Ive had when purchasing glasses before. Lindsey, the Sales associate was exceptionally kind patient, helpful, and resourceful. Will for sure be coming here each year with this expected service.

They helped me in my time of need! Julia and Stephanie are super nice and friendly! Couldn’t have asked for better help ❤️❤️ Thank you again for fixing my temple!

I went into the South Park Mall locations to have my glasses that I recently purchased adjusted and a wonderful woman named Katie immediately assisted me. Not only was she very pleasant; I walked out with glasses that finally fit appropriately. Thank you so much Katie.

Gary was fantastic! We needed an adjustment after Sunglass Hut couldn’t help us and Gary got it fixed right away. Great experience and we really appreciated the service.

I came into the LensCrafters in SouthPark Mall with four pairs of glasses that needed repairing which I had been putting off for months. Hilly was so sweet and helped repair my glasses in under twenty minutes! They have quite the selection of new glasses as well. Worth the trip for your next appointment and second set of eyes!

Stephanie did a fantastic job. Very professional and thorough. Great job!

We had a great experience here. Lindsey helped us find exactly what we needed and was efficient with the entire process. She has great customer service skills and knowledge about products! Will come back!

Technician name is LindseyFirst of all, her greeting was an awesome. Brought 2 pair glasses for an adjustment.Very helpful, kind, and she made my trip to store was very pleasant. I’m coming back for a new glasses. Thank to Lindsey. !!!!

My nieces glasses were new but needed adjustments with the frames. She got her glasses elsewhere but I happened to see that they were opened so I walked in and Gary at the store immediately greeted me and fixed her glasses. It now fits great on her. I was so surprised how quickly and efficiently the service was that I would recommend Lens Crafters to anyone needed glasses or an eye exam. Awesome service Gary!

I LOVE the south park LensCrafters! Julia helped us initially and was PHENOMENAL! She was patient with us while we asked lots of questions and she went above and beyond to do some mock-ups for us. Then when I went in to get my new glasses adjusted Gary helped me and made my glasses PERFECT! As someone who has had glasses for over 30 years this team was across the board the best!!!!

Had a fantastic experience. Staff was friendly and knowledgable.

Stephanie Weatherford is a great representative for LensCrafters. Shes professional, knowledgeable, efficient and fast, in helping the customer get to the point, of making the best buying decision for themselves. Plus, shes enjoyable to talk with!

Gary(mgr) and Julia were a pleasure to work with. They were patient and answered all my questions in choosing 4 pairs of glasses for my wife and I. I came to this location, out of my way, to find a better frame selection and found so much more than that. Thank you Gary.

Thank you Stephanie for super quick fast professional service!

This was my first time buying glasses. The team was great! They guided me through frame options and talked through how my lenses will work. Fantastic experience!

Caroline was wonder to work with. Extremely patient and provided her honest opinion which I wanted. She made this decision and experience wonderful.

Caroline at LensCrafters is the absolute best. Located at SouthPark Mall. She is very patient and works with you to make sure u get the best shape glasses for your face and best fit!!! She’s a joy to be around! I highly recommend u visit her when you need your next pair of glasses.

Gary was aaaamazing, came in expecting the worst! Left feeling great!

Caroline was the sweetest, most kind individual I’ve come across in a very long time. The store was very busy, yet she made sure to acknowledge anyone who walked in as if they were the only ones in the store. Caroline managed her time efficiently, using the brief time it took for my benefits to verify to assist other customers and check the inventory of my lenses. I really appreciated how patient she was with me and how she could work the room and keep everything under control. My glasses were ready an hour before I expected, and I was pleased with the results. Will definitely be back. Caroline was the best!!!!!!

G R E A T Customer S E R V I C EHolly and Greg are very personable, friendly and professional.Holly walked me through my process she also took the time to explain my past purchase lens order as well as my current order. Greg helped me to feel extra customer appreciated by giving me the best discount and promotions possible. I recommend South Park Lens Crafters...

The associates here are great! Professional, courteous and friendly! I stopped in on a whim and they provided me with excellent customer service. Katie went above and beyond to assist me and even fixed a pair of sunglasses that had been broken for months. I definitely recommend this LensCrafters location!

Great customer service! The best personnel always ready to help.

I had an amazing experience at LensCrafters with Stephanie. After I was turned away by Sunglasses Hut to replace a screw, she patiently sat with me and assisted me. She made my day and was so helpful! Will be returning to this location for all my future purchases and needs.

Lindsey did a great job fixing my glasses that were in rough shape

Katie and Gary did an awesome job of helping me out. They took my glasses that my 1yr old grandson almost destroyed. They fixed them and cleaned them in no time. I totally recommend this LensCrafters! Thanks guys a million!😊😊😊😊

Holly gave me such an awesome experience! The staff here actually likes their job you can tell

Caroline was great. She was very informative and provided great customer service!

Managed to knock one of my lenses out of my glasses and break the string that fastened it into the frame. Brought them in to get them repaired, Julia and Stephanie managed to fix them in less than 20 mins! Brought them out re-stringed and cleaned!

Katie was awesome to help me find the best glasses! Thanks so much

Garry, the God, I walked in lenscrafter in pain he fixed my nose bridge it does not hurt any more. He will not take money ! Other optermalagist will not take care of me because my eye glasses are not from them and they did not want to be responsible if something happens to itHe just help out poor old women and made happy women !My family thanks him because my family do not have yo hear about my pain !I love LensCraftersS. Cho

I went to the Southpark location to pick up my new glasses and I was hoping Katie the team leader was working because when I was in the store two ago ordering my glasses she gave me the best customer service I have ever had while picking out glasses. She was very patient work extensively to get my glasses adjusted to a perfect fit.I was happy to see Katie was working when I picked up my glasses. Once again she provided me with excellent customer service. She spent an extensive amount of time making sure my glasses fit perfectly. Ask for Katie if you choose this LensCarfters. She is awesome.

Thank you so much to Linsey for fixing my sunglasses and for her cheery attitude. Great team at this location!

Last week I worked with Holly at LensCrafters in Southpark, and her service was just fabulous! I didnt have my mom with me, so it was harder picking out glasses by myself not knowing which ones looked best on me. Holly was so helpful and spotted which ones I would like/look good in right away. She was so patient with me as I called my mom over Facetime too, and she was very efficient pulling up the pricing differences so that I could compare all my options. Thank you Holly - I love my glasses!!

Stephaine and Katey were wonderful! They were patient with me and helped me select a pair of glasses that I love!! I would have never even thought I would like the color they selected! I love them! Thank you both for your assistance!!

Highly professional and attentive. My son felt very comfortable as well as myself.

Stephanie was amazing in repairing my glasses and extremely helpful in assisting me with my questions concerning my eye care.

Katie was great and fixed my glasses they were like brand new!!

Great service. Katie was pleasant, knowledgeable and took the time to explain the various options available as I have two glasses and two different prescriptions.Looking forward to working with her again next year!!

Gary was so nice and easy to work with! I have a kid sized head and glasses never fit my face properly, and he took his time to adjust the glasses to fit me perfectly! So thankful for their services!

Dr Musler and the staff wore mask and took all the necessary precautions to protect me (and others) from COVID.LensCrafters had a small buy nice selection of budget frames. Julie was very helpful. The process of shopping, fitting, and purchasing went fast and smoothly.

Holly was very helpful! She was able to help me get my new glasses same day and she was overall very friendly.

Stephanie was the best. I went in without my fiancé and his face and she was able to make it happen the same day! Go see her! He now has a new pair of glasses!!!

For anyone choosing a new optometrist/lens provider, you can’t do better than the LensCrafter in the SouthPark mall. The assistant manager, Jon, was inviting and proactive. If you’re able to, ask for Stephanie, she was a consummate professional with a ton of knowledge. I got a pair of glasses that I would have not had the courage to go for if it weren’t for her!!

Gary was excellent and very informative. I can’t wait for my new sunglasses! Awesome experience!

They were awesome!! Gary was wonderful to work with! Everyone was very pleasant and very helpful. I’ll definitely recommend this store to my friends!!

I so appreciated Gary helping with my glasses adjustments! The service was quick and so helpful!

I broke my glasses while out of town and went to the Southpark Mall in Charlotte. The whole experience was very easy, I had plenty of great frames to choose from and Holly was very helpful. I highly recommend this store!

So…I previously swore off ever stepping foot in a Lens Crafters ever again due to the complete lack of ANY customer service. Julia renewed my faith. I am a happy customer and I will seek her out.

Stephanie and Linsey are great professionals! My glasses look fabulous!!

What a help! My dog broke my glasses and I figured they were not fixable. But you fixed them so now I will have a backup pair! Thank you so much!

Katie was great! Katie explained everything to me & gave me the best experience. Definitely recommend her & the location! Everybody was friendly!

Katie did an exceptional fixing my glasses great customer service she rocks!!

Julia is incredibly focused on her customers needs and offers great advice regarding look, fit, features, and options. Highly recommend lenscrafters at South park!

All the ladies at the South park mall store were s Super Friendly, very kind and efficient! And even Peter the service pit felt welcome!

Great friendly staff. Quick and efficient service.I will go back for my eye ware needs.

My glasses needed adjustment and they were available to do it instantly with great customer service. Thank you.

Very nice people, Holly helped me adjust my glasses

Katie was so helpful!! She was so kind and gave so many options! I got a pair of glasses I love and a smile on my face!!

I purchased my frames elsewhere. The shape made them tricky to fit my lens into. Julia went above and beyond to make sure it got done. Im a very happy customer!

Carolyne was very nice and helpful to today, she helped me picked the perfect flame I needed.......

Katie was awesome! I highly recommend this location!

Outstanding service. Gary Aguirre was exceedingly helpful!

Linsey and Stephanie were the BEST EVER !!! I Truly love both of them, they bring so much light and love into their workplace. That is what customer is all about !!

So appreciated the great service by linsey. Thank you LensCrafters!!!! We love you!!

Linsey is the best that I have ever worked with. Well worth taking the time to ask for her!

Awesome store!!!! Super helpful and some of the best customer service I’ve experienced, shoutout to Linsey who was super helpful

Julia and stephanie took great care of me!

To start- this location is doing very well adapting to COVID protocols. Store admittance is limited, and once in you are given a sanitized tray to place all the frames that youve touched and tried on. Theyre then sanitized after your visit, and placed back on the shelf- so I felt good about that process!The issue arose with the up-selling service I received. Trying to use a few last minute insurance benefits, I came in with the intent to swap out my current lenses for a new set with the blue light filter. I was quoted a pretty high number, so decided to just get a whole new frame/lens set. I have a very easy prescription and just use glasses for the computer, so I informed the salesperson that I was looking for the absolute cheapest option. I left the store quoted one price, and when I called later to process payment, was told the actual charge was more than Id been quoted (which I already felt was a little high to start)... The rep on the phone was very helpful, and as we pared back premium options that were on the prescription, informed me that there was a significantly cheaper lens option. This option is one I repeatedly asked about in-store, but was assured by the salesperson that what I was being quoted represented the absolute bottom number.Had I dealt with the helpful associate I spoke with on the phone when I was at this location, I likely wouldve only replaced my lenses, as he assured me it couldve been done for 1/3 of the price I was quoted by his colleague. It wouldve been a positive experience, and Id have nothing negative to note. I chose to go into the store to support retail.. I enjoy getting to try things on, and do understand that sometimes in-person costs are a bit higher than online. However after this experience, I wont support retail locations for LensCrafters in the future, and will likely opt for online purchases instead.

Mark was absolutely the finest person to deal with!

Great experience, I worked with a extremely knowledgeable salesperson that listen and explained everything to me. Not only were they very professional and helpful, they were about half price as another company I had gone to. Better service and better price made it a easy decision on who to purchase my new glasses from.

Great thanks to the crew at Lens Crafters S. Park….🙌🏽🙌🏽🙌🏽🥰. Hands up to their expertise in customer service!!!!‼️‼️‼️‼️

Katie and Holly helped out my friend quickly and were very polite and outgoing!

Linsey was fantastic, knowledgeable and extremely helpful. She converted me to a loyal customer!!!

Caroline was absolutely the best and the most gracious!!! She is running the store like a dream... I love that store and come for almost 15 years and every time I get the right glasses, Thank you sooo very much Caroline!!! 😊

So appreciative of Gary and his not only friendly, kind and patient service, but due to his services, I was able to walk out of the store feeling confident and happy with my choice of glasses! Thank you!

Hailey was very helpful in helping me find my glasses. Couldn’t have been happier

Katie was phenomenal. Definitely a superstar!!!

It goes without saying that the last time I ordered glasses was a different experience. The pandemic has changed the landscape of choosing glasses and I need to adjust.That said, I did have a couple of thoughts:The last time I ordered glasses, a different retail chain needed a prescription from an eye doctor, my phone number, and payment. My question to the corporate leaders is: Is it critical to capture my personal data upon entering or can that wait until purchase?The associates are under tremendous pressure to watch everyone. The other question is: can the store take my temperature and hand me a pair of gloves to wear to alleviate some of that tension?Thanks to the staff who did help me. It’s a challenge to keep everyone safe and stay in business. I appreciated their efforts.

Super short wait time! Very friendly staff - Gary helped me and made my day!

Great customer service and clear information provided by Stephanie.

Had an awesome experience at LensCrafters today! Picked out my next pair of Oakleys and had a blast.

This place was one of the best experiences for post pandemic shopping for eyewear. No pressure to purchase, super helpful staff (Gary was absolutely great), and the selection of Persol was some of the best I’ve seen in Charlotte.

Caroline was so sweet and helped me make the right choice!!!

I love my glasses! They make me look and feel smArt!

Optometrist was good. Explained my vision elaborately. Results done on same day within an hour. You can choose to get the glasses or not from the LensCrafters if you like their frames. They support wide insurances.

Very good customer service. Met my expectations overall.

Great, friendly service and our glasses look awesome!

Gary, Holly, and Linsey were amazing as usual!

Stopped in to see if I could have my current lenses placed in frames NOT purchased at this store. They were beyond helpful and fit the too big lenses in the glasses. It was 45 minutes worth of work and they kept me updated every step of the way. When I came back to get my glasses they had done the work and didnt charge me. This store will be the place I come to when I replace my glasses in 4 months. I am beyond impressed and will spread the word!! Thank you so much

Caroline was great!!! Very personable and friendly!!

Katie and Stephanie were so helpful!

Great service from Gary.

They are usually pretty good. One piece of advice that I will give you. They have a system where they text you when your glasses are ready. This year I got two pair at the same time. So they told me to wait till after I get the 2nd text before I come back to pick them up. I get both text so I go in to pick them up and and only 1 pair is there. So to prevent this from happening to you make sure that you call and double check to make sure they have everything. After that mishap with the glasses I got another text that in fact they were finally in (2nd pair of glasses) so I called to make sure and they had me on hold for 20 mins. Needless to say I was hot about that. Their usually on point but I just wanted to give you that tip.

ALL! Of the staff is amazing, Mrs. Laurie takes the time to listen to your need and the offer the best suggestions for you, but all of the staff is so helpful, Caroline and Alan mangers the store very well. Always up to date selection in frames. The one Con I have is: I wish they would offer better deals on lens, which is the most important part of glasses.

Very customer friendly and attentive.

Great place to do business.

Great service, they saw me fast same day actually and had my glasses completed that day everyone who helped me was amazing Dr.Mussler was great and staff was attentive and caring will be back!

Visited July 25, 2020 and was extremely impressed by the staff’s friendly attitude and professionalism. My glasses were ready in under an hour! I’m on my third pair of Oakley’s from this location and will definitely return next time. They’re taking extra steps to ensure customer safety.

Lindsey and Katie were wonderful!!