Saw Dr Kalyzny (he is only there Fridays) for an annual eye exam and contact lens prescription. He and every technician/nurse who helped with each step were incredibly kind and thorough. The facility is very nice/clean and there was a nice selection of glasses to choose from, better options than Lenscrafters.

Doctors are great, however the accounting and billing dept. are not, be ready for extra billing after your visit.

Update for fairness:The nurse manager (I think it was, apologies) called me just before they closed apologized for the delay on my prescription and told me she made sure it got called in. She also wanted to let me know, from the doctor, that I could call or even come in w/o an appointment if I needed anything. Thanks for following up.I suffered from a scratched cornea on a Tuesday night and was referred to a cornea specialist here by an eye doctor at my appointment on Wednesday. I was told I needed to see the specialist urgently as my vision could be affected long term. I called once around 3 pm on Weds and they said they would call when the referral came over but it hadnt yet and that they were very good about calling as soon as the referral comes in.I called again on Thursday morning, and again on Thursday around lunch to check back in (again the Dr. said this was an urgent issue). No referral had come in. I get a call around 2:30 (I would later confirm that my referral had come in around 9 am) from this office that says I need to come in immediately to see a Dr. I tell them I need to call back in 20 mins to arrange transportation. I call back 20 mins later and she needs to make sure the Dr. can see me still. On this call I ask the cost w/o insurance and she tells me $200. I arrive 20 minutes later, go to check in and the person checking me in asks Were you made aware of the cost? which I told her we had discussed it but asked what it would be and she avoided my question. Then she later goes on to tell me it will be $280. She makes a call and we settle on $220. Glad to know were making up numbers.Fast forward, I get checked in by a nurse. I then proceeded to wait for the doctor for 1 hour and 45 minutes. I decided it was best for me to go schedule an appointment and leave, as I am sitting there in pain and with no update at all. Of course I am standing in line to checkout and leave when someone comes to tell me that the Dr. can see me now. The doctor goes on to give me some sample antibiotic drops (thanks) and tells me I need to be vigilant with the drops and the cream he is prescribing me to prevent damage to my cornea. This was yesterday.This brings me to now, where the pharmacy still has not received my prescription for this cream that the Dr. has told me was urgent and would affect my long term healing. I have called three times today, and on the last one I was assured that the prescription would be called in, in time to be picked up today. To me it seems like the only urgent thing about this place was getting my credit card in their machine. The rest has been completely useless and lets just hope my health isnt affected by their lack of urgency or basic ability to do what they say.

Thank you Horizon Eye Care for all that y’all do ! My experience has ALWAYS been amazing ! The Dr’s,Tech’s and staff are ALWAYS amazing ! I’ve been coming here for 7 years and have always had a very good experience! ❤️❤️❤️❤️

First time I have ever gone to an optometrist in my life. There was about a 20 to 30 minute wait for my appointment, but that is to be expected with anything in the health care field. The staff was very amiable. The doctor was a laugh. The tech was kind. I ordered reading glasses and they came in two weeks. I am unable to comment on whether if that is a quick or long turn around as I don’t have any prior experience to gauge it with. The experience was overall a good one. Five stars.

The appointment was at the end of JUNE. Child with vision -5 !!! ☹ They said, as soon as the glasses are ready, they will call back. A month later, we started calling. There was always a voicemail - no one called back. This location is an hour away from me. The child received her glasses only in SEPTEMBER !!!!

My visit to Horizon Eye was excellent. All of the testing prior to seeing the doctor was efficient and the technicians were very polite and professional. I saw Dr. Minnal, who was extremely complete in answering questions so I could understand my individual situation. I will definitely return to see her in the future. Another family member sees Dr. Daugherty and has had excellent care. Ive also purchased glasses in the optical department which have held up well. Highly recommend.

If you have read the reviews, then you my assume I got the same story!! They overbook, wait time with appointments 2 to 3 hrs. I felt like cattle in a box, Dr. Joseph Krug would put the problem of the overbooking on the front desk/his staff, but you knew he wanted/at lease okay with the arrangement. I would assume that he and Horizon raked in more money as a result. If they cancel your appointment and you dont reschedule within their call, they counted it as a miss appointment on you. They got to a point where they could not manage my glaucoma disease, so they started to say I was not taking my meds. I was later dropped by Dr. Joseph Krug as a patient.

Was told to be there 15 mins early bc the Dr had a surgery appt. Waited over an hour and half to see him for only 2 mins. Barely got a chance to finish asking him all the questions wanted to ask.He then gets up and says any further questions I can direct them to his assistant. Whom btw when asked a question she says… Oh .. that’s a question for the Dr….Really….I didn’t not feel like a patient who was cared for nor my concerns . But ultimately coming almost an hour to this appt and only being able to see the Dr for 2 mins…I made this my last visit. I will be moving on to someone who has time for their patients…

Dr. Biber and his team are outstanding and Professional. I could not have asked for a better experience! My family uses him as well! He’s the best!

This clinic does not deserve such a low rating. I rate it a five, because the doctors and technicians are competent and efficient. Waiting for an appointment, or sitting in the office for a while, is not important when you receive excellent eye care. Thank you, Dr. Gaskin and all involved with my eye care.

Myself and my boys have been going here for about 10 years and have never had a problem...

The service levels continue to go down the hill. They forget to put in your order and then forget to apologise or even acknowledge any mess up, try to berate you for even bringing it up and try to charge again and in general treat you like an object (of no value). You thought you were a valued customer? Wrong!

BEST ophthalmology practice in Charlotte. Wait time is as long as it is in any eye doctors office. Difference is, these doctors take time with every patient. Youll never feel rushed out. Incredible surgeons.

I spent TWO days trying to book an appointment at this clinic. I kept getting transferred to different people, being placed on hold for 25+ minutes. Im sorry but who really has the time to wait that long? Theyd call back and leave a VM, which I appreciated it, but I couldnt get in touch with anyone to book an appointment. I decided to take my business elsewhere where I was able to book my appointment online.

I was told by Christina at the front desk that my 80 year old dad could not get a mask. Upon requesting one, because he forgot his at home. We were there to update his insurance. She didnt give us a mask in this pandemic he had to wait outside. She claimed it was company policy not to give a mask to anyone without a appt. We had been called in to take care of the insurance issues. We didnt walk in from out of nowhere. Very unprofessional and rude. My dad requested i complan about it so here. Is HORIZON SO PETTY AND CHEAP that they would risk spreading Covid over a thin mask? All other companies are happy to give a mask. Im puzzled and embarrassed for them. Sharo amity location.

During routine eye exams discovered torn retina. My optometrist set up an urgent appointment with retina specialist, Dr. Weidman in Horizon eye care. Dr. Weidman performed comprehensive eye exam and he explain what was going on and clear on what next steps to restore the vision. An emergency surgery, Scleral Buckling was scheduled next morning. Dr. Weidman had done excellent job, surgery was greatly successful. Not only were Dr. Weidman professional skills a lifesaver to preventing loss of vision...his follow-up calls/texts, overall kindness and patience was truly appreciated. He has been an angle through the whole process. Can’t thank Dr. Weidman enough, I recommend him and his wonderful staff to everyone

One hour waiting to see doctor, and three minutes for looking, taking and check up my eye, waste time and money

I dont know who schedules the appointments but the wait time is absurd. I had an appointment with Anna today at 9:00. After waiting 30 minutes I went to the desk and asked if there was a problem. Anna was called to the front desk and said Im sorry ... just running late today. This seems to be the same old story anytime you have an appointment at Horizon Eye Care. Timer management should apply to the people who schedules appointments as well as with the doctors.

Staff was kind enough but seems UTTERLY INCOMPETENT when it comes to discussing insurance and billing. NO one knows why Im being billed for a glasses prescription when insurance should have covered it, no one will call me back about it, and insurance says the problem is on their end. I am VISUALLY IMPAIRED and will have to find a ride to go into complain because they wont talk to me on the phone. Absolutely absurd.

I had an appointment and the person who helped me had an I could care less attitude. I have never seen such apathy at a professional medical office. He was bored, inattentive, and barely answered my questions. Im never going back. Also, I find it very telling that they respond to the positive reviews, but never the negative ones. A perfect example of lack of customer service skills, and a non caring attitude towards their customers. Pitiful.

Great service and glasses arrived in reasonable time. Horizon made time for necessary adjustments. Great service.

Rude staff! Would not recommend anybody!

If i could give a 0 rating then I would! My husband comes here to see Doctor Rosen and we have no problem with the doctor, however, his appointment scheduler is very rude! “Lennette”(sp?) was very rude when i was attempting to make an appointment. She indicated that she had other patients also calling to make appointments and that I was not the only one calling and refused to listen to what i had to say and then put me back on hold! Mind you, I’ve been calling since last week to make an appointment and have been on hold for extended periods of time just to get cut off or get a voicemail. Not to mention that you have to plan to be here all day waiting to see the doctor and to get your exam. Please take the time to research this facility, call your insurance provider and get their reviews on this facility!!!

Welcome to the place that has that I don’t care let me just take the sale whatever it is about the patient that’s on Medicaid and Medicare they would charge you the $3.00 copay and tell you it would take weeks to receive your eyeglasses but they will never notify you that UR glasses have arrive the glasses I made in prison when you are Medicare or Medicaid whichever one it is that pays for it it doesn’t get any better always about the money these people should not be in a medical field that supposed to be for people that care that career I want to help.

Best docs in town

I wish people had more important things to do than to complain about how long they waited. A good doctor will take time with patients. Eye care is more probably the most important care for the human body. Waiting does not bother me if it means good eye care. Grow up! If you had a good or bad experience with any doctor you should put their name on your review so others can learn from your experience. I can say that Dr. Rouse is an extremely wonderful retina doctors and all of the cornea doctors that I have had appointments with are good doctors. Billing has given me a problem in the past but I got it straightened out. Please only report on important things like care and knowledge of doctors.. not waiting time.

I had got something in my eye on my way to North Carolina. Naturally, it was on Friday night. I phoned on Saturday morning, hoping beyond hope, I could see a physician. Meredith was wonderful in making my appointment and getting me to the correct physician. The entire staff was kind and patient with me. Dr. Rosen took care of my eye and I was able to enjoy my short vacation in North Carolina. I would have been miserable without their help. Thank you!

I am seeing Dr. Joseph Krug and Dr.Weidman, no pun intended.They are excellent doctors.I am very happy with the staff and how they seem to really care.Horizon Eye Care, is following social distancing procedures. The offices are very clean, very sterile. I would rate Dr. Krug and his staff, with 5 stars, as well as Dr. Weidman and his staff with 5 stars.

Not sure how I feel about Horizon any more. I have been a patient and my husband has been a patient there for over 8 years. I think Dr. Krugg is an incredible surgeon. The staff at the office (in the Atrium) are lacking. The inability of the surgeons (my husband has multiple issues that could potentially result in being blind) do not confer with each other. This is NOT an acceptable approach. The recent COVID situation has made things worse. I was not allowed to advocate for my husband and if I had not pushed to discuss his situation with his surgeon (Dr. Rosen) we would have been given incomplete medical advice that could have been life altering. Very scary! Not sure what I will be doing going forward.

Vandana Minnal is a very abrasive and rude dr. My husband has been to her office 3 times and she has been nothing but unprofessional, rude, and demeaning every time. She refused to answer my husbands questions in regards to prescriptions she was trying to give him (he has multiple health conditions that prevent his taking certain medications) and she tried to prevent him from leaving her office because he refused medication from her this most recent visit. She turned his visit into an almost 3 hr endeavor because she continued to try and have him do multiple procedures to prevent him from leaving. We now refuse to ever return to this office to see her or any other dr there.

I had very bd experience with the Horizon eye care. Optician name was Jenifer. I tried to explain many times to her there is a problem with the glasses I received though she did not agree at all and continue to argue that your daughter made them fall and even after explaining the valid reasons she did not try to understand the problem and told the glasses are fine.She wants to take the video of the glasses when it fell down so that she can trust.Wish I could choose 0 star.

Great place

If youre reading reviews to help in your decision process of calling to make an appointment at Horizon - Cotswold...TRUST THE NEGATIVE REVIEWS! I wish I did. The unprofessional behavior from the nurse & Dr was astounding. I left my room in tears after hearing their comments and laughs through the paper thin walls. The office manager was gracious and caring, she is the only positive in this practice.

I was very concerned about going to Horizon Eye Care on Cotswold. I must say I was very surprised . The front desk was efficient. Dr Marc James was the Doctor I saw. He was very professional and answered all of my questions. His technician was also very friendly and professional. I had an exam for contacts and glasses. After I saw him, they took me over to the contact lens specialist. Both ladies were extremely helpful and professional and took there time with me. The check out process also went smoothly . I would and have recommended Dr James and his staff to several people in my office. I have to return in 6 months and will write another review then. Overall it was a very pleasant experience!

Never again. Appmt at 2, left around 5:30. Reaction to med. Dr told me to continue. Did not listen to him. I have another dr.

I have not had the horrible experiences a lot of people have posted on here. Dr. James is quick and experienced. I appreciate his thoroughness in a concise manner. He was able to help with a diagnosis that was wrong from another doctor and it changed my life. Hes all business so if youre looking for someone to hold your hand, hes not your guy. I appreciate him very much. Also, all the technicians are wonderful! No bad experiences. The only reason I gave 4 stars is because recently I had two pairs of glasses that were uncomfortable and it appears that the focal point on one of them was wrong. But, I came back and they let me exchange them with no issues.

I have been a patient of Dr. William Branner since 2001. This past year he moved to Horizon. Today (Oct 31) I called to schedule my annual eye exam and was told the soonest he could see me is Feb 8. The fact that I have been his patient for 18 years made no difference to the scheduler. I am sad to say I will be looking for a new doctor as I think a 3 month+ wait is inexcusable.UPDATE: I received a call back apologizing for the treatment I received on my earlier call. Horizon was able to schedule my for an appointment in a more timely manner. Thank you!

I’ve been coming here since I was young. Really love coming here. Their service has been exceptional every time I come here.

My husband had to have retina surgery. Yes he was scared and a little reluctant at first. When the doctor told him he would only have a week before he would see total darkness, he realized the seriousness of his eye issue. We saw Dr. Weitzman. Dr. Weidnan took his time and explained to us what had happened with his eye and he explained the surgical process before we left his buildung. He had the surgery the very next day. First follow up was good. Very knowledgeable and a great experience so far with this practice. Id recommend them for anyone needing special eye care needs or surgeries.

Very organized, convenient, and customer oriented facility. Competitive prices procedures. Highly recommended.

The people who answer the phone need better customer service skills. I will be going to a different location, I am not fond of the Cotswold location.

I was concerned after reading the reviews, but since my neurologist recommended going here, I trusted him.Ive had four appointments in this office in the past 9 months and have had nothing but a great experience each visit. The staff is professional and timely, my ophthalmologist was kind, helpful, and informative, and even paying my bill was a pleasant experience compared to other medical offices.I would not hesitate to recommend this practice to anyone looking for eye care services.

My appointment with Horizon was very smooth. The appointment time was quick and the staff was very friendly throughout the entire process. Dr. Syracuse took the time to explain the issues with me and treatment processes. I highly recommend this group. I have also brought my daughter to see Dr. Daugherty, again friendly staff and Dr. Daugherty took the time to explain everything and kept her calm and at ease.

Waverly receptionist is rude. I dont love it here.

Dr. Marvin an exceptional optometrist. He saw my wife on a Saturday morning after she woke up with red eyes and crusty discharge. He was very efficient and my wife LOVED his bedside manner. He’s the best optometrist I’ve seen in Charlotte.

Dr. Hunter Stolldorf was my LASIK surgeon. He is fantastic. In my appointments leading up to the procedure, he educated me about the process in addition to directing me to online resources to see videos outlining the procedure.He is extremely detail-oriented, confident, and an expert at what he does. During the actual procedure, he and his entire team took extremely good care of me. Even through any discomfort I felt completely safe and comfortable every step of the way. Its an added bonus that he is an awesome and likeable person, so every visit was an utterly positive experience.Be prepared for pain during the few hours after the procedure. After 3/4 hours the pain subsided for the most part. Listen and follow all the instructions they give you in the post-procedure care, and you will be fine!In the healing process I had some halos around lights and dryness, as expected, but all symptoms have gone away and I am left with a perfect result. My contact lens prescription before I elected to have this surgery was -6.25 and now my vision is even better than 20/20.Thank you so much Dr. Stolldorf, and thank you to every single technician, specialist, and receptionist who made this a top-notch experience. The whole process from start to finish, including the procedural, financial, and communication aspects, could not have been better. Thanks for the gift of my perfect vision!

Dr. Hunter Stolldorf, MD performed cataract surgery on both of my eyes, June 2019 and August 2019. Due to personal health issues, this was not an easy surgery. I had visited others eye surgeons in Charlotte and felt like a nothing more than a number. They would not disclose pricing or answer questions. No questions... at all.I found Dr. Stolldorf and went to see him, followed my same protocols, and found him actually caring about me. He answered all of my questions and has continued to follow up. My surgery went precisely as he had said it would. I could not be more pleased with the results. From the staff through the entire experience, it went far beyond my expectations. I highly recommend Dr Stolldorf and his staff for eye care.

Well, it is a busy, busy place at this time of the year and the day I was there I had a couple issues similar to some of the other ones that have been mentioned.However, before leaving after my initial appointment, I asked to speak to a manager. After speaking to her, less than a half hour later to my surprise, I got a call from the doc I had seen earlier and then later that evening I got a call from the Director of Optical Services.They worked hard to convince me that they did care about me as a person and valued me as a customer and they apologized for what I had perceived during my visit.Im definitely giving them a second chance after seeing how hard they were willing to work to make sure I understood everything that had been going on and that I was satisfied with my experience.

Dr. Branner is exactly what you want in an ophthalmologist. Hes knowledgeable, thorough and easy-going. The entire process at Horizon was smooth and professional. Highly recommend Dr. Branner and Horizon Eye Care.

Terrible service. Will not call you back.

My wife went in today to get an updated test done on her glaucoma for surgery because the one she did last year in August was expired after 6 months and had to be redone. Her appointment was for 9am but we did not get there till 9:06am. My wife checked in and about 25 minutes later they called her back. I went with her as they took us to another waiting room in the back. From there we went in and spoke to I assuming an assistant of the eye doctor. My wife had an extensive test done on her as after all her tests she was not able to see for a while. From there we were told to go to another different waiting room and we did. From there I noticed how this was done to everybody who was there but it did bothered me to see so many older folks doing the same thing. Going room to room and it was so crowded. So the third room I mentioned this to my wife about how they operate there business shuffling people to waiting room to waiting room. A normal conversation between husband and wife and the assistant stepped out quickly only to return with the eye doctor. Doc came in and stated it seems you have some concerns. I explained to her we do not but that it seemed odd that all these people would have to travel to approximately 4 different waiting rooms and that I felt bad for the older folks trying to navigate all over the place. Then she stated I do not feel comfortable doing surgery on your wife. I then stated this is my opinion and not that of my wife. Nevertheless she stated I will not be doing the surgery and that we must find another doctor. WoW that is crazy.......

Dr. Minnal and her staff are very helpful and professional! They have been taking care of my father for about 3 years now with his glaucoma and haven’t failed to exceed expectations. Highly recommend them to anyone!

Dr Stolldorf, MD, is outstanding, caring, attentive, and spot on with diagnosis and treatment. Best Ophthalmologist in Charlotte metro area!

Apointment was for 11:30am and its 1:07pm and still havent seen Dr. Biber. Not the first time I have waited for hours. Only reason I come back is he did my surgery. Their time is valuable but not yours.

I was nervous about my appointment to the Cotswold office after reading all the reviews, but my experience couldnt have been better. When first arriving my wait was less than 10 minutes before being taken back for my eye exam. Very friendly and professional staff. Another short wait while my eyes were being dilated and then I saw the doctor for the final exam. This location is run very efficiently with a great staff. I would highly recommend this office and will go there again.

The place needs to learn how to schedule more efficiently. It is not only the wait in the waiting room but once you get to one of the backrooms, there is at minimum 30 min wait there as well. For those of us who work, this is very inconvenient. I gave up trying to get my glasses here ... that is always an extra hour and I can go someplace else, be seen quickly and insurance still covers. Im always disappointed when doctors think they are so much more important than the rest of us who work (and keep them safe). The low rating is due to the business office and its inability to staff appropriately.

Love my Dr. there but it is virtually impossible to speak with someone - then when you do, hard to get an appt and asked to be contacted in case of cancellation and was told, they do not have a cancellation list but to just keep calling back. Would be fine if you could get through to anyone. Left message to schedule an appt and call was never returned. Sad that I like the Dr but too hard to get in.

They are very nice but they canceled my son’s appointment and then could not get me in for weeks.His first appointment also took FOREVER. We will go through the hassle of going somewhere else.

The staff and doctors I have seen for over 15 years have been unfailingly helpful, professional and courteous. Wait times have stretched out occasionally, but my own emergency requests to work me in have caused the same to others Im sure. I have sent many friends here and will continue to do so.

Dr. James is thorough and efficient. He got me in and out quickly and I was very please with my prescription. The optical staff was very helpful, Mike was very patient and kind with me during the frame selection process and I’m happy with my glasses. Definitely reccomend this place to anyone looking for glasses, especially if you have VSP insurance.

I advise you go elsewhere unless you dont mind your time being wasted and horrible customer service. My sons appointment was set for 10:20 it now past 12 and were still waiting to be fitted for glasses. Never again!!!

Yesterday was my sons first visit to the practice. I was a little hesitant because of the reviews but was pleased with the visit overall. They dealt well with my son who has special needs. The office itself is colorful and cheerful, the staff overall is ok. They are professional and polite which is really all I ask. The wait was a little longer than I thought it shouldve been (but they say each visit can be between one and two hours anyway), but overall no problems and Ill continue with this practice.

Have been going here for over 10 years. Never had a problem.. Dr. Syracuse is fantastic. Very professional and extremely knowledgeable..

My father purchased glasses at Horizon in 2017 and he recently broke his hip. While I was at his home caring for him I noticed that the Crizal coating on the lens is coming off and he is having a hard time seeing through the lens. I went today by their office to see what could be done. I have purchased my glasses through my doctor with Crizal coating and have never had a problem with the coating coming off. The person I spoke to, Lonnie Davis, was of no help, said he had no idea of the warranty for Crizal and they did not warranty the lens. I told him to show me on the sales slip where it stated that and he said it didnt say that. I asked why he didnt have a copy of the warranty of Crizal or their warranty and he said I dont know and he would not offer any kind of assistance except that my father would have to purchase a new pair. My father is walking with a walker and is in physical therapy at home so how does he think this is supposed to happen. I asked to speak to an owner or Manger and they were not in. I will be calling on Monday. You should not sell something that is going to be a detriment to an 85 year olds sight! Terrible customer service and taking peoples money !!!!

Dr Daugherty is truly one of the best doctors our family has ever had. Cant say enough about him and his staff!

My doctors have been professional and helpful, but it is very hard to get to anyone to schedule or change an appointment. I cant use their lens and frame department because they are far more expensive than other providers.

I was a new patient today at Horizon eye care and I cant explain to you how horrible this practice is. All the google reviews are true! I was there over 2 hours without even seeing the doctor. The front desk employees were rude, unfriendly and more concerned with speaking to one another then patients. While doing an eye exam with a nurse, she flipped off the lights and asked me to read letters aloud. THE DOCTOR I was seeing burst into the room, flipped the lights on and basically yelled at her asking her where another employee was because he was unhappy with the scheduling. I couldnt have agreed with him more but he didnt need to speak to the nurse that way ESPECIALLY in front of a patient!!! I couldnt believe it. I then went back into the waiting room and had to leave before seeing the doctor (who I didnt want to see after his outrageous rant to the nurse) because I had an appointment at 1 I had to get to. I would have thought over 2 hours would have been adequate to allow for an eye exam, guess NOT! Do NOT go there!!!

Dr. Hunter Stolldorf performed my LASIK surgery earlier this year. The process was very smooth from beginning to end - from the initial consultation to the procedure itself and now the follow-up appointments. He was very professional, knowledgable and made me feel comfortable about the procedure. After wearing glasses and contacts for years, my vision is now better than 20/20 and it is all thanks to Dr. Stolldorf! I would highly recommend Dr. Stolldorf if you are wanting to find a LASIK surgeon. Prior to this year, I saw Dr. Judy Hustead and I strongly recommend her as well.

Great experience all around. Receptionst was very accommodating over the phone, staff was great with my rambunctious 2 year old and Dr Kramer provided excellent care to our 1 month old and advice to us. Thoughtful, thorough and professional.

The staff of Horizon Eye Care works at a very slow pace. the waits for all departments are long and the patients are an inconvenience to the staff. Ive changed my doctor and I would not recommend this practice.

Dr. Stolldorf is bar none, the best doctor I have ever been seen by; his customer service is top notch, and he is an excellent surgeon. He performed my PRK eye surgery last year, since then I am seeing better than 20/20 and have been completely satisfied with the results and Dr. Stolldorf’s post-op care.

I waited far too long on three occasions. Today I left after one and a half hours. I was told that they had seen an emergency and were behind, yet they did not have the courtesy to call me and tell me to come later. The waiting room has been packed every time I have an appointment. The last straw today after waiting an hour and a half was to hear the doctor in a room across the hall finish up with that patient and then launch into a lengthy discussion of his recent reading list. It was not the patient speaking, it was the doctor rambling on. I then decided tonleave and look for a more organized practice that will respect me and my time.

If I could give this place a 0, I would! I had an appointment scheduled for this morning at 8:00am, that I scheduled two weeks ago! A week ago,I received a appointment confirmation email for my appointment at 8am. I went into my appointment today at 8am and I was told they could not find my appointment that I received a confirmation for and they have been having issues with their email system. So, why dont they take out time to call their patients and confirm the appointments. I traveled two hours from college for this appointment! And Im highly upset!

Dont do it!!!!!!!!They schedule way too many patients. 3 doctors and at least 50 patients waiting to be seen. I waited over an hour yesterday just to be told Id be better off coming back today. Ive been here over an hour today and still havent been seen.

BEWARE,,,, dont go there if u want professional services..,, all except Dr. Brewer are rude, and uncaring,, I went to get eye glasses,, but the glasses sit to heavy on my nose, so I brought them back in for an adjustment or whatever,, The lady that was supposed to have adjusted my eye glasses did hardly anything to fix the problem,, I told her the eye glasses still hurted my nose she became very angry at me,, saying things to me like,its nothing else I can do,, and she just sit there looking at me like, ok, u can leave now And I found out after the fact that she billed me for something that I should not be charged for,,, unprofessional,,, to add insult to injury, she and the other eye glass adjuster were whispering and smerking about me but Im ok with that because it just shows what kind of people they have working there,,, I also spoke with the manager about how I was treated,, but I dont really think she could care less about it all,,,,, I wont be going back there,,, so read they reviews with a 3 star rating,, that explains it all.,,,,Dr. Brewer was great, one of the best,,,, but shes gone now and Im gone....

My wife’s appointment was at 2:20. After a 57 minutes wait, they dialate her eyes, then put her back in the waiting room. It is now 4:24 with no movement in site. In any other business, and healthcare is BIG business, would the customers put up with such horrendous service. Until patients start impacting physician practices by demanding better services by not going to the practice and therefore, hitting the physicians, administrations and hospitals in the pocket book, nothing will change. 4:32, moved to examination room waiting for Dr. Bieber.I wonder how many patients each physician tries to see per hour and if the time designated on the charts equates to how they are billing their patients and Medicare. In other words, as each procedure has an amount of necessary time designated by Medicare, how many hours should these physicians have to work each day to justify their Billings. The waiting room here is packed still at 4:33. Is this practice trying to give outstanding healthcare or is it just trying to generate outstanding profits? This looks like it is all about the money, to me. Dr. Bieber arrived at 4:44 and DI apologize for the delay. He was the first person to say anything concerning the wait.Whoever it is that is making the decisions about how this place is managed, either the company or the physicians owners, they are definitely more concerned with their position ($$$$$$$$$$$) than with the patient.Please do not equate a packed waiting room in any doctors office with the quality of care provided. A packed waiting room means that the intent of the practice is that the patient waits for the physician so that the physician can see more patients, have higher billings, and that the practice can make more money. If it was

I have been going to Dr Krug for about 20 years. I have been happy with his services and the staff has always been friendy. Scheduling is always another issue. Wait times of over an hour is not unusual.

I caution everyone I know about Horizon, as their Dr. Miriam Ridley blinded me! I was experiencing a Macular Hole problem in my right eye. Required delicate surgery. Instead of improving the situation, she managed to blind me in my right eye. She was both unskilled and untrained - found out later that she was trained in Canada instead of the U.S. Avoid Horizon Eye Care at all costs!

I came in without an appointment on a Saturday. I had my eyeglasses shattered into my eye by a piece of wood while helping a friend in his garage. They were quick to see me, checked my eye for glass, numbed it, and put in an antibiotic contact lens. The next day, I can see with minimal pain.Thank you very much! I was in terrible pain and you helped me a lot!

This place sucks, but the internet is a marvelous thing - just learn from my mistake and Google another place to go! Even though I had an appointment, I waited several hours. The waiting room wasnt even that full. This seems to be the norm. Front desk staff is rude. I wanted to pick out new glasses, but by the time we got to that point my eyes were dilated, my head spinning (went there originally for chronic migraines), and I was starving as it was well past lunch. I told them to just update the lenses in my old frames, b/c I was in no position to look through a room of new frames. They told me it would be a week before I received my glasses, so I have spent the past week and a half straining my eyes. I called in on Friday to see if they were ready, as they said they would be, but they werent. I called again Monday, still not ready. Left a VM Tuesday (today) and still havent heard back. Places Ive been to in the past have been faster, friendlier, and provided me with new glasses the day I arrive. The fact that they sent me home after that long wait with no way to see and havent even had the decency to follow up with me is ridiculous. Since theyre not open after business hours, I will have to take off work to pick up my glasses if and when they are ever ready.....

Dont waste your time. The staff and especially the receptionist (a elderly Caucasian lady) are extremely rude and unprofessional. They scheduled my appointment for the wrong day and then when I asked if I could change the day or wait they said absolutely not and wouldnt even give me a sample as I was on my last pair of contacts. Using a very loud and sarcastic tone said oh no I cant do that! like I was crazy. Me being in the service industry I pride myself on customer service and this was just ridiculous in my opinion.

I brought my script to two other lens makers. I couldnt see out of of the lenses that were made. I brought them back to Horizon on Sharon Amity with my prescription. Bad lenses again. Had another exam. Bad lenses again. Had another exam. I dont have my glasses back, but I just got a collections letter. Totally Fd up. Avoid Horizon. Theyll give you a bad exam, overcharge you, then send you a strong arm collections letter before you even get your glasses. AVOID.Post script: GOT ANOTHER INVOICE!! STILL WAITING FOR A REFUND! AVOID THE SHARON AMITY CLINIC. COMPLETELY EFFD UP.

My wife had an extremely serious eye condition & needed emergency surgery. Dr. Biber performed a corneal transplant. He saved her eyesight. Dr. Biber is an extremely knowledgeable, compassionate & dedicated Doctor. We highly recommend him & his most competent & caring staff.

This place is terrible! We were here this morning and it took forever to be seen. The Dr scheduled another appointment the same day later that afternoon at 3:20. We get here a 3 and have literally just been sitting here. They didnt call our name back until 4:50 and the freakin place closes at 5! NEVER AGAIN

Been bringing a family member here for a few months for cataract surgery, never seen so many rude unprofessional people in one place in all my life! They never see you close to your apt time, usually an hr or longer after scheduled appointment time. I understand emergencies happen, but not everytime we come! Not to mention my family memeber still cannot see well out of the eye she had surgery on,no explanation as to why they just keep scheduling follow up appointments!!!!

Only reason why i didnt give 5 star is because the front desk was laughing and laughing and kept laughing whenever they didnt have a patient, thats pretty much it, Dr. Rouse seems to be a great/cool doctor just like Megan (assistant) would definitely recommend this doctor.

The staff is very rude. My appointment was at 1 pm. I sat in the waiting room for 45 minutes. I didnt leave because it was a post op visit. I like the Huntersville & University location better

I had one really bad examination, one bad prescription two sets of lenses made by non-Horizon lensmakers. Both sets were equally bad. I went back to Horizon who re-examined me and wrote a new prescription. I chose to have Horizon make the lenses. They came back bad. In an attempt to make the lenses usable, they bent the metal frames. That didnt work. I had another examination. The optometrist asked me a lot of questions that I couldnt answer (Im not an optometrist). When I told her that I wasnt going to answer any questions about previous Horizon examinations because I had no idea what was done, she became upset, said that she couldnt work with my bad attitude, and left.Enter another male optometrist. I told him the same thing: Dont ask me any questions. You are the optometrist, not I. He makes me go out to the parking wearing adjustable diopters. I could see fine through those lenses. Fine, a new set of lenses would be made to those specifications.I get the new lenses back, and one eye is off. Apparently, they made the prescription to another set of old glasses that I couldnt really see out of--- the glasses that i was replacing!The say that they made another set of lenses, but they were the same lenses. The guy in the fitting room (or whatever it is) took me back out to the parking lot to look through the adjustable diopters. The diopters were supposedly the same that I looked through the first time, but I couldnt see out of them. The guy suggested that my eyesight had changed (in a week?). Besides, he said the glasses were off only about 1/4 of a diopter, which he said I shouldnt even notice. (Wrong. Im a pro photographer. I know better).After five or six visits, three lens makers, three (or four) examinations, and SIX MONTHS I still have no glasses. I gave the lenses back. A month later, I got a bill AND a CC statement on the same day. The CC was credited for some things, but Horizons statement indicated that I still owed $225.00.I called and got a recording telling me to leave a message and someone would call me ASAP. It has been a week, but no one has returned my call.I checked with my insurance company and learned that Horizon hadnt refunded money back to the insurance company after a month.Avoid this circus. They charge too much for their crummy looking glasses. (I have frameless glasses, and they wanted to charge $379.00 for progressive lenses--- no frame!). I have grave doubts about their optometrists and whoever makes their lenses. AVOID AVOID AVOID!

On my first visit as new patient for an eye exam, waiting 1 1/2 hours past appointment time & still did not see doctor. Had to leave because of other commitments. Made second appointment a few days later to finish exam with doctor. Made early morning appointment when office opened so there would be no wait (per front desk). For this second half of exam, waited an hour before I was with doctor. Very disappointed with service. Will not be returning.

I made the mistake to go to Horizon Eye Care on Sharon Amity and they were just terrible. I paid $170 for an eye exam, which ended up being done by a technician straight out of college and not even the proper eye doctor. I kept trying to explain to the young lady what my actual problem was but she didnt listen at all. You wait forever for your consultation with the doctor and then they rush you out as soon as possible to see to the next person. Awful service and I do regret going there and wasting my money.

No one has time to go to this place. A DMV could have gone faster.

Rude and wow. These people NEVER answer the phone

Ive been going to this particular eye care Horizon branch for the last 4 or 5 years. Never had a problem until my last visit. The receptionist, wait time, doctors staff all were fine until the checkout.I was told I had to pay for the contact lenses exam, insurance does not cover the exam. I explained I had VSP (something new I received and forgot to mention at the front reception) I showed her my VSP card, she gave me a dead stare and said we only have one insurance provider on your account I asked to have VSP applied and was told thats something you have to do at the time of entry at the reception. I know she could have done this, I believe she was being a bit lazy about it.Other than that this Horizon branch is a bit above average in eye care from my experience.

Horrible customer service!!! Dr. D is great, but all the unprofessional people and disorganization before you get to see him is ridiculous!!

Arrived 20 minutes prior to appt. for Pre-op cataract surgery. Was immediately taken into finance office so Ms. Patel could collect surgery co-pay. I had an issue with that as I had not yet consented to any surgery, had signed no paperwork, etc.... Next I was herded into an area for special testing which admitted to being about 40 minutes behind schedule. Luckily, I didnt have to wait that long, but while waiting, it appeared the entire staff was running around with confused looks on their faces as if they were all lost. In the midst of my special testing, the technicians decided to switch off. WTF!! I get in to the surgery scheduler and she was the only one that seemed to have any sense, compassion, and honesty. I was supposed to meet with the doc prior to scheduler, but understand that they switched things up because he had a few emergencies, which I have no problem with. I get in to see the Doc 2+ hours later, have conversation, decide on replacement lens, then herded back to scheduler to finish up the paperwork. So here Ive chosen a specialty lens that will cost quite a bit more than the norm, walk up front to pay my office co-pay and for the lens, and the lazy a$$ fat woman says she cant take my Care Credit Card because it doesnt have the VISA logo. She said Id have to go somewhere else to pay with that card, however, she didnt bother to tell me where I needed to go and who I needed to see. So....after a 3 hour ordeal in this chaotic place and a 50 mile round trip, 4 hours missed of work, who knows if Ill even have the surgery as the paperwork says it will be canceled if specialty lenses are paid for in advance. Maybe fat a$$ would like the charges taken out of her pay. Ive never been in an establishment that was so out of sorts and to have someone too damn lazy to take $1K that someone was trying to pay them. If your optometrist suggests Horizon, I would stongly suggest you ask for an alternative because these people are obviously not the professional quality one expects. I cant comment on the doc, as he just pops in and out in about 5 - 10 minutes. The rest of the appointment time, youre at the mercy of a bunch of clowns.

I first started going to horizon about 15ish years ago when my ophthalmologist switched practices. He was a fantastic doctor and I stayed with him until his retirement. However, Horizon itself is the worst kind of medical practice. The service is of very low quality and you can count on nothing running smoothly.

Billing dept has sent four incorrect calls for payments in five yrs.But it was the Drs not coordinating diagnosis AND treatments that made my move to Clt Eye, Ear Nose.Bottom line - Horiz is all about money, then patients if they must.

Horrible experience. My child is very sensitive to chemicals and medicines. I made an appt for a stye that was diagnosed at an urgent care. When we arrived my copay was taken and we were made to wait 30 minutes past my appt time. Then when finally called basic eye checks were done. After that long wait, long vision test and waiting on everything to be typed in we were told hed need to be chemically dialated. This was all relayed by a tech no doctor. We asked to see what was in the dialating drops and were not given any packet insert. Next we were told that he HAD to be dialated to be even seen by the doctor even though his issue is an exterior stye. We said we didnt want to dilate unless we saw and could talk to the doctor first. We were then made to wait longer and finally a nurse came in and said take the dilation or the doctor wouldnt come in. At this point the strong arm approach had completely turned us off so we declined. The doctor would not even come in. Not even come discuss the chemical with us or even look at my childs stye for the re evaluation we had just paid for. We missed school all for this ridiculous head strong experience and lack of care for my childs well being. This man obviously isnt a doctor because he cares about children if a strong arm approach is more important than the patient.

I like the staff, and Dr. Weidman. They took good care of me