I had the best experience purchasing my 2019 f250. The hardest part was relaxing and trusting. In 2021, I can look back and confirm I got a great deal, with no hassle or stupid games.

Simply put, the best place to work and buy a vehicle!

NEVER DO BUSINESS HERE. Was at this dealership for 6 HOURS. Refused to fill our car up and left us with less than a quarter tank. Would not detail the car and did a terrible job washing it. They do not negotiate prices. Had to find a different bank to finance our car because of their lack of being thorough. They kept trying to force the warranty and gap insurance on us after we said no multiple times. The lady tried to tell us what we would be paying without even running our credit. They are a bunch of con artists. I have no positive things to say about this place. We were taken advantage of because we are young and loved the car. I love the car, but I cannot wait until we build some credit so we don’t have to go to scammy places like this. Save yourselves money and a headache.

Wanted to share a great buying experience from Sonic Automotive/ David Waterman / North Central Ford in Texas. I purchased a used Ford Explorer a few months back in March. Truck was delivered as is and I love it. It is a 2016 model with higher mileage, 76,000+. After 2 weeks the touchscreen stopped responding. After some troubleshooting it turns out it needed to be replaced. $1000 to repair...no warranty....I reached out to David Waterman at Sonic and he went the extra mile for me. He worked with the dealer and helped to negotiate a 50% credit to the repair. It was unexpected and above and beyond my expectations. I’ve purchased a few vehicles from Sonic in the past and I’ll do so in the future. If you’re in the market for a new or used vehicle and want an honest and transparent experience....then look no further than Sonic and David Waterman!

Incredibly easy process once again. Ive bought more than fifteen vehicles from Sonic dealerships and referred countless more friends. I went for my last purchase to the new Echo Park store and once again, the experience was phenomenal. The salesperson was very knowledgeable and the Manager came over to introduce himself as well. The entire transaction was easy to do. Thanks so much for another awesome experience!

I was dreading the car buying/leasing process, but Sonic Automotive made the experience extremely enjoyable- nothing to dread at all! Everyone I dealt with from the Sonic Automotive team was extremely professional and customer service oriented. I am beyond pleased with my new SUV from Mercedes Benz of Nashville. The process was a breeze. David Smith, CEO of Sonic, has assembled a superior team! Can’t wait to buy all my future cars from Sonic Automotive!

Im so disappointed with such upscale dealership. You would think that by it being a Mercedes dealership it would provide awesome customer service. (Not) I been giving nothing but excuses and the run around. First off I stay in MS; in which, they stated the could delivery. That never happened. I have to drive and get the vehicle. Next was they were supposed to refunded me the delivery charges. I just received the check on 10/31/20. Vehicle was purchased on 9/29/20. I yet still havent received any paperwork or nothing. I cant even drive the vehicle because I dont have the plates because the dealership still havent sent the paperwork to MS. The buyers copy paper is not valid in MS. Meaning I have a vehicle in which I cant drive without being ticket. Im was treated like I was just a piece of paper and not a customer. I will never in this life go back through this with no dealership. I dont care how much I want a vehicle. The way this place operates is an embarrassment to Mercedes. Thanks for making my online experience in purchasing a vehicle a disaster. I wouldnt reccomend this place to no one.. I have reach out to so many people to point where I dont even want the vehicle anymore. Its just hurtful as customer that things can be done to buyer and nothing can be done about it. Im just stuck with a vehicle that I cant drive. This is so hurtful (Mercedes Benz of McKinney)So as 11/16/20 no one has provided me with no information about getting plates. Not too mention again truck cant be driven. I will just have to get someone to look at this case and go further with legal. I have been patience but this is not right...

You better go in and know something about buying cars before you buy from this dealership. Theywill try and rip you off any way they can. Best believe gap insurance and extended warranty will be added without consent. I have never dealt with a more unfriendly and corrupt business. Go somewhere else!!

Porsche of West Houston gave my family members car away to a complete stranger! I would not trust doing any business with this dealership. They will not return calls and have not addressed the issue that they let a stranger walk out with a car that wasnt his!

I bought a brand new vehicle through Sonic Automotive VIP program with a very good discount. Danielle helped me to find the car dealers and offered a good deal on my new generation vehicle. I’m very happy with this buying experience. Definitely I will buy vehicles from Sonic in the future, and I highly recommend Sonic Automotive and Danielle!

Had the most wonderful experience with Sonic Automotive. We purchased a new car a couple months after my son was born, and the Sonic team was so efficient and kind and ensured I didnt have to wait at the dealership with my newborn son more than necessary. Highly recommend!

The Sonic Automotive vip & concierge service for car buying was hands down the best automotive buying experience i have ever had. Literally in less than an hour from my initial phone call, they found the car i wanted in another state and completed the purchase. The value and service was outstanding and the convenience was incredible. Could not be happier.

Loved working with this company on our last Explorer lease. We went to Fort Mill Ford for a scheduled appointment and walked out with our new car in no time. The team was fun and friendly to work with. Thank you Sonic for making a typically difficult task simple!!!

I purchased 2 cars from Sonic and had wonderful experiences both times. They made the process quick and painless from my initial research all the way through vehicle delivery. I highly recommend any Sonic dealership!

My Husband and I have bought several vehicles from Sonic Automotive over the years, and we have had a wonderful and completely satisfying experience every time. We highly recommend Sonic to everyone every chance we get.

I have purchased several vehicles from Sonic Automotive dealerships and two through their VIP concierge service. Each time my transactions were handled efficiently and seamlessly.I would not hesitate to buy any vehicle, new or used, from Sonic our Echo Park.

Easiest car buying experience I’ve ever had. Definitely will be purchasing my next vehicle from Sonic.

I’ve bought several vehicles from Sonic Automotive over the years, and had a wonderful and completely satisfying experience every time. The customer service was top notch and I highly recommend Sonic to everyone every chance I get!!

I have leased 2 cars through Danielle Van Rynbach and it was an amazing experience! She was so helpful, and if you are in the market for a car she will be the one to find it.

We bought a vehicle from Sonic Automotive, which was a very pleasant experience, without the typical hassle and games you experience at other car dealerships.I highly recommend their service!

Bought my fourth Sonic automotive car and my second from Danielle and she is great. These cars have all been very clean and much cleaner than Carmax. Their prices were also better than Carmax and Carvana. Saved me a lot of money and time.

Great customer service! Went the extra mile to make sure I was satisfied

I had a great experience working with Sonic Automotive to purchase my last vehicle and will definitely buy from one of their dealerships for my next!

I have recently purchased 2 cars from Sonic. David Smith and David Waterman and everyone in between was a pleasure to work with. Would recommend them to anyone.

Everyone hates buying cars, trucks and other vehicles.....BUT this was by far the easiest transaction I have had. In and out in less than 45 minutes. Could not be more pleased with the professionalism and attention to detail.

We bought a Toyota from BMW of Nashville which is owned by Sonic Automotive. We have been very patient in waiting for them to respond but it’s been almost 10 weeks since the form has been signed and 2 weeks since we started a ticket with you. BMW of Nashville says we must contact corporate and no one ever responds to emails sent to customer service or the warranty dept.

SONIC JUST REPLYS TO THE REVIEW THEY DONT NOT CARE ABOUT THERE CUSTOMERS THEY WILL STILL TREAT YOU BADLY. Worst customer service ever. I was told not to do business with a sonic automotive dealer and I now know why they are only worried about there money and thats it. Stay Away from all Sonic Automotive Dealers. You would have a better chance of getting apple juice out of a tomato. Stay Away from Sonic Dealers.

I could never recommend a Sonic Automotive dealership after the experience I had. I purchased a 2018 certified executive vehicle with 10,000 miles and after 2 weeks after having the vehicle I found it had A LOT of milky water in the flooring system mixing with the wiring and flowing throughout the vehicle. The dealership suspected it was a manufacturer defect and at first the Used Car Manager said it would take weeks to get the new front carpet in and he would work with me to get into another vehicle. He didnt bring a single vehicle to the table for me to trade into and shot down every one I brought to him. The service advisor, Luke, told me (the first day they had my vehicle) that they pulled the carpet out and were drying it overnight with fans. I visited the dealership the next day and asked to see the vehicle and found that to be entirely a lie. After a week and a half with no solution and my vehicle sitting in the parking lot with soaking wet carpet and no ventilation despite multiple pleas to pull the carpet out and dry the vehicle to prevent further mold growth, the Used Car Manager started ghosting me. UNBELIEVABLY UNPROFESSIONAL. I reached out to Sonic Automotive and they said BMW of Montgomery was working on finding me a vehicle which was a lie. I also contacted BMW North America and they said the dealerships are independently owned and that BMW of Montgomery was declining to help me get into another vehicle as they would not accept the soaking wet, moldy vehicle they sold me, as a trade in. The tech told me the water had been accumulating since the vehicle was manufactured and likely had mold growth long before they left it closed up in the parking lot for more than 3 weeks. All in all, the front 4 feet of carpet that had mold and mildew all over it was replaced but the back carpet that was also wet and sitting in the same moldy/mildew water for 18 months was not replaced. I was denied the opportunity to view the back carpet to determine whether that carpet had mold in it. They assured me they wiped the top of the floor down. The flooring system with nooks and crannies, wires and soundproofing? Doubtful. After I got the vehicle back, I immediately noticed a musty smell coming from the ac, it took another week to get the vehicle in and the service advisor, John, told me that a musty/moldy smell in the ac was normal for a BMW in this region. I insisted they check it out as I knew for a fact the vehicle has had mold in it and the tech said he didnt notice the smell but changed the air filter. That didnt even dampen the smell. The vehicle would have qualified for a Lemon Law claim if it was in the shop one more time so after that, I was refused appointments on multiple occassions despite the acting Service Manager acknowledging the smell and insisting he would look into a solution. I was uncomfortable using the ac due to the smell and knowledge the vehicle had prior (and possibly present) mold in it so I went a total of 20 days in 95°+ heat, without being able to use the ac in my vehicle. I got an attorney involved after I viewed the mold on the carpet and flooring system and the GM at BMW of Montgomery ignored his communication and has never participated in any sort of discussions for a resolution. My attorney also contacted Sonic Automotive who also completely ignored his communication. BMW North America acknowledged my attorney but said they were working with BMW of Montgomery on a solution. After 3 weeks of absolutely nothing but stalling from BMW of Montgomery and BMW NA, I traded the vehicle in and lost thousands on it. Vicky Comer was still reporting that BMW was looking for me a vehicle weeks after the dealership told me they wouldnt accept my vehicle back. Sonic Automotive was never going to do right by us and literally took no action to help, their stance is deny, deny, deny. They have you sign an arbitration agreement during the purchase so your options for a resolution are EXTREMELY drawn out and expensive. I would never under any circumstances recommend a Sonic Automotive dealership to anyone.

What does it say about Sonic Automotive that took a Toyota dealer in Fort Worth Texas that was #1 in sales before Sonic took control and made that dealer so bad that Toyota demanded Sonic sell it. Good job Jeff Dyke!

Horrible customer service. Spent almost $1,300 on repair that did not fix problem. Bought car from them and asked them to deduct the $1,300 off new car price - traded in the vehicle they did the work on. They refused! When I wrote them a letter and disputed the charge they now claim that their service department says they dont guarantee to fix a problem. Wish I had never bought a car from them or tried to have mine repaired there. Received letter from PR person not giving one iota of credibility to my complaint. They cant wait to charge your credit card, sell you a car and then treat you like crap when the deal is done.

We DO NOT recommend buying a used car from Sonic Automotive. Prior to our purchase at Fort Mill Ford, spray was noticed under the hood. When my son questioned the spray, the sales associate informed him that the car had not yet been detailed, indicated that it was from the previous owner overfilling with coolant, and assured him that it would be handled by his service team. We called immediately following purchase concerned that the touch screen and the heat /air system were not functioning correctly only to be told by the sales associate that they only conduct a safety inspection prior to selling a used car. The malfunction of the heat turned out to be a safety issue. The car left our son stranded on the side of the road within 2 weeks of purchase due to preexisting engine problems resulting in coolant leakage. We were assured by management that Fort Mill Ford would provide resolution; however, a MONTH without a car later, the Fort Mill Ford GM has offered $600.00 toward major engine repair bills we are facing. We are forced to seek legal help due to Sonic Automotive/ Fort Mill Ford misrepresenting a used car. We want to warn as many people as we can so this doesnt happen to others.

Great business!

Horrible experience with this company