Started having my truck serviced here when I moved to Charlotte. Then, decided to trade my truck in and buy a new Yukon. From start to finish it was the smoothest process I’ve had. Fair price for trade in. Fair price for new vehicle. Whole thing was complete in about two hours. I will go back again.Thank you to Pat and Mike for making the process so easy!

Enjoyed speaking with Cassandra thru the process of selecting a vehicle prior to driving there to test drive the 2 i was interested in online. When i got there, Dominic was such a treat to work with. He was so patient with me on the test drive and helping us make the best decision for our family. Love the friendly atmosphere and the down to earth personality of the staff. Thank you for helping me get my OnStar set up and showing me how to work the new controls in the vehicle. Your patience is truly amazing! Looking forward to my 2nd set of keys to be mailed and appreciate your time and expertise! Thanks again Dominic Lariccia! Will definitely be recommending my friends and family!

From my first phone call speaking with Cassandra to making my appointment to test drive prior to my purchase working with Cam to finalizing the paperwork with Mike. I received nothing less than the “best” customer service. I’d be happy to refer (and have already) anyone to Williams Buick GMC first when in search of a vehicle. Thank you for creating a positive, welcoming, professional and thoughtful experience with the entire team.

The folks at Williams went above and beyond to make mine a pleasant car buying experience. They offered a fair price on the new car and on my trade and got me in and out quickly, which is important to me as a buyer. I wanted to add a few accessories after the fact and I got it done with a handful of texts. Id highly recommend these guys to anyone in the market for a new ride.-MC

Malcolm Kay went above and beyond and made this a super easy, enjoyable purchasing experience. We are in Greensboro, and he even was able to have the car delivered to our home. Would definitely recommend and am thrilled with my new Yukon!!

Gene Simmons did a wonderful job with getting me my new GMC Sierra. Helped me with all the new functions and technology on the truck. Thanks for all you help. Make sure to ask for Gene when going there to buy a vehicle.

After shopping around for a car for 3 months, I literally found my needle in a haystack (2016 GMC Terrain w/ only 28k miles for a GREAT price 😲) here at Williams Buick GMC! Greg M. was sooooo patient with me, had great communication & customer service skills! So glad he was able to help me into getting my baby, lol! Thanks so much to all the staff, as they were all really pleasant & helpful, but please buy Greg a great lunch! He deserves it & was awesome 👌🏽

I called and made an appointment for service. When I arrived with my car, the service representative quickly pulled up my appointment and reviewed work to be done with me and asked when I wanted my car back. There was no waiting, my car was ready and quickly delivered to me when I arrived. Excellent service!

My first experience with Williams Buick-GMC has been outstanding! I have been contemplating the purchase of a GMC Sierra 2500 Denali for a while but could not find the specific vehicle Or the right sales and service team until I visited Williams Buick-GMC. I was greeted by Cameron Kay, a sales consultant who immediately offered a genuine interest in helping me better understand the features of the various trucks I was interested in. He was both knowledgeable and professional as he responded to the many questions I had and seemed sincerely interested in helping me find the comfort level I needed to make the best decision for me. He gave me his undivided attention throughout the entire process and made me feel more relaxed and truly valued as a customer. I was equally impressed with Malcolm, their Finance Director and Will their Service Manager who both went out of their way to make my experience as stress free as possible.This purchase was a big investment for me and I truly appreciated the efforts of these professionals in making me feel valued as a customer and welcomed as a new part of their family at Williams Buick-GMC!Michael Mathews

We had a wonderful experience purchasing our 2nd vehicle this year from Williams Buick GMC and that is all because of Pat. He is knowledgeable, and friendly. I appreciate his honest, upfront and no pressure sale approach brought us back again. Thank you Pat! Terrance loves his truck.

Gene Simmons was superb to say the least. He made the buying process stress free and enjoyable. Would 100% recommend him to anyone in the market for a new vehicle!

Absolutely the best car buying experience today! Katherine was great! I would recommend anyone to this dealership. No pressure sales and fully transparent about pricing, warranties, and car fac buy back guarantee.

I cannot express my gratitude enough to both Kristen and Mac for a wonderful buying experience. Kristen was so polite and accommodating as I was shipping from out of town and didnt know the area....she was a superstar! Mac was great from when I got to the dealership until the minute I left. Thank you so much to both of you for all of your help and outstanding customer service.

Dan Adams was my salesman and I would absolutely work with him again for future purchases! I did the test drive on Monday evening, came back Tuesday afternoon to sign the paperwork. I was in and out in less than an hour. Now thats the way to buy a new truck! Thank you Dan and the rest of the team at Williams Buick GMC!

The entire experience was really good. Gene Simmons and the staff were amazing. I will definitely return in the future.

I had the very best experience at Williams Buick GMC. Ive been searching for a while for an Acadia similar to one I owned previously. I found the perfect one at Williams Buick GMC for a great price! Everyone was so wonderful! I worked with Ell Martinez, the very BEST! He made the entire experience so easy. I also worked with Tony Bryant in Finance and Sam Gardner in Service. Highly recommend!

My sales person, Katherine, made the buying experience stress free. She was able to work with me to get the car I wanted at a price that worked with my budget. Very savvy about all aspects of the car.Financing was made easy also.

Gene Simmons was fantastic and efficient at helping my husband and I find our perfect new Yukon. We bought our first car a GMC Terrain from Williams Buick 7 years ago and will be buying all of our future cars from them as well. We love their competitive prices and their team makes sure to take care of their customers like Gene did. Highly recommend using them for all your car needs!

Shout out to Malcolm, Mac and Kristen! We shopped for a Yukon AT4 just short of 5 months. Once contacting Williams they made us aware when what we wanted became available, our deal super easy and gave us everything we asked for. We drove 6 hours to give them our business and will 100% do it again. I can’t recommend them enough!

Nice people but unprofessional pricing. I tried to sell a 2017 Toyota Camry with 30k miles to them. They offered me 9500 at beginning and raised to 12000. Another dealer started with 14000. Think twice before accepting their offer.

Everyone was courteous and knowledgeable, a real pleasure to work with.The entire car-buying process was refreshingly low pressure and pleasant.

We drove all the way from Wake Forest, NC to pick up our new 2021 GMC Yukon XL! We have bought many cars in the past and this by far was the best experience! The sales manager Joe was terrific and sent us to work with Pat! He was FABULOUS and went above and beyond! He communicated quickly and answered any questions we had! When we picked up the car everyone at the dealership was friendly and helpful! Wish Williams GMC could come to Wake Forest so they could be our preferred dealership!!! THANK YOU!!!!

I just bought my first car here and it was a great experience! I worked with Dan and Mike and they were both very informative and listened to what I wanted and got me into the perfect fit. They were also so nice and helpful, 10/10 recommend!

Welp, I did it! I purchased my dream car today at Williams Buick GMC with the help of Gene Simmons. It was a painless process from start to finish. He was firm but so very kind. And dont you think the world needs nice humans right about now? Everyone I encountered throughout the process was kind. I have been searching for quite some time and been to MANY dealerships and left each one angry for the way I was treated or spoken to. When its time, I assure you I will be returning to Williams Buick just because of this experience. Thank you from the bottom of my heart for helping my dream become a reality. Blessings to all of you!

I came to get my car serviced for maintenance an oil change and tire rotation. My car was working perfectly fine. My appointment time was 10:45am I arrived before my appointment. When they finished with my car at 1:30 I got my car back with a error message and a parking assist button that wouldn’t cut off and my raisin wasn’t working.I asked the employee about it in which he didn’t have the answer. When I spoke the manager Zack Strickland he was very rude and didn’t care what the issue was. He told me it’s not his issue and there is nothing he’s going to do about it. I asked hi. To help me understand why did I bring my car with no issues and yet I’m leaving the dealership with an issue. I left with a problem and no answers. I called and spoke with district manager in which I have received no call back I do not trust to take my car back to this dealership. Now I have to find out what what happened as to why my car isn’t working.

Williams Buick GMC was a little further away then my local GMC dealership but they have a good reputation so I decided to start my car buying journey there. My salesperson, Gene Simmons, did not disappoint. He was very personable, knowledgeable and responsive throughout the whole process. Unfortunately the vehicle I was interested in was not available on the lot so I had to wait for one to be delivered that was already in transit. Gene was always available by, phone, email or text to answer any questions and also kept me up to date on the status of the vehicle right until delivery. Malcolm Kay, the finance director, was also great to deal with while we worked out a deal that was acceptable to both parties. Buying a car is never easy but the team at Williams made the process smooth, I would definitely recommend them to someone interested in purchasing or leasing a Buick or GMC.

After casually searching for a 2021 GMC Yukon for a few months, we came across Williams Buick GMC and decided to stop by to check out their inventory on the lot. If you are unfamiliar with the current car situation, these are very hard to come across right now, and if you can find one, you’re probably looking at waiting a few months to get it. After talking with Dan, our wonderful car salesman, we found out that what we were looking for was showing up in the next few days, and thankfully still available. The Yukon ended up arriving a day earlier than expected and we were able to come by within the next couple of days to pick it up. Tony in the finance department immediately worked with us to not only match, but beat the financing offer we had to make things easier. The whole day-of pick-up process took less than 2 hours… pretty quick in my opinion. Dan took the time to walk us through all of the features, and also took care of ordering additional GMC accessories, which we will pick up later this week. Overall we had a very positive and easy buying experience, thank you to everyone involved!

I was pleased with your professionalism. You allowed me to take my time and do my research. There were no high pressure sales tactics. The negotiation process was very transparent and I appreciated that. Mac went out of his way to make sure that I was satisfied during the vehicle delivery. More dealers should take your approach. I have and will definitely refer people to Williams.

This is the second new vehicle I bought from Williams GMC, Mike is my sale again, the buying process was pretty good. I will buy the next car for my parents in the future and will consider the Williams as my first choice again.

I never posted when I bought my car from them back in 2019. Gene Simons (not KISS) was a phenomenal salesman. He was one of those forceful guys. He took time and worked out the best options for my budget. Definitely will by my next car from them and hopefully Gene will still be there.

Ask for Katherine KAT Donovan.She straight up, not there to sell but just have a conversation about what you want in a car.Great experience. We didnt end up buying but she was A1 solid and very responsive through email.

Pat Foy was great to work with as well as everyone else I dealt with during the purchase. Had an overall great experience.

Williams Buick GMC was great to work with. Hatcher Williams and Gene Simmons are great people and took a sincere interest in getting me into the truck that I needed. With short notice, Gene had the truck pulled up to the door and ready for me to test drive. He was able to answer all of my questions and took the time to make sure I understood everything.Great customer service all around.

Just purchased a truck from Williams and Cam Kay was awesome! This was, by far, the easiest and most pleasurable car buying experience Ive ever had. I highly recommend going by and talking to Cam if youre in the market for a new or used vehicle. Shout out to his brother Malcom in the Finance department as well. Had me in and out in just a few minutes. Thanks guys!

Everyone was so nice and helpful and made the intimidating process of buying a car very easy and simple. I cannot say enough good things about Cam and Tony! They were wonderful to work with.

Go see Mac if you are interested in purchasing a vehicle! He was very nice and professional. My experience with some salesmen in the past would follow you around (like a lost puppy) and not give you any space to make a decision....Mac greeted you, asked what you were interested in, gave you his business card and said let me know when/if you are ready. I like that! I bought a 2018 Honda Pilot and the service from Mac was excellent! He even called a few days later to see how things were going. Thank you!

Ben was a wonderful sales associate, he helped us through the entire process. Everyone was super friendly and made sure we were well taken care of. We are very happy with our purchase. Thank you Ben and Tony.

Gene helped me through the entire process, and was nothing less than exceptional!

Everyone was great! They quickly attended to the needs of my vehicle & got me back on the road in record time. They help to keep your vehicle running so youd be safe as you travel.

I worked with Mike Tortorell he was absolutely awesome. Typically buying a car is a a hectic process however Mike made it seamless for me. He understood that I wanted to weigh my options and was patient with me. I test drove 2 cars and fell in love with the Buick Envision. Once I came to a final decision I went through my paperwork with ease! Mike was extremely courteous and his customer service was too tier. I would definitely shop here again although I believe because of Mike I’m set for a few years when it come to shopping for a vehicle. Thank you Mike!! Thanks you Williams Buick!!!

We bought a 2021 Buick Enclave after stopping to take a look at a used Volvo. Tyler Norris worked hard to get the deal done for us and when we figured out that the Volvo wasn’t the car for us, he found us a beautiful new Buick! The process was awesome from start to finish and we ended up with a brand new car with a much better deal! I would definitely return for my next car!

We loved everything from this place from beginning and endWe are so happy to have come 2 1/2 plus hours to do Business hereEll was very helpful to us in meeting our accommodations very friendly very professional definitely recommend this dealershipWe are more than happy with our vehicle

Gene Simmons was fantastic to work with. Easily the best experience I have ever had buying a car. I dreaded this and put it off for so long, and now that it is over I can say it was nothing like I have ever gone through in prior purchases. All of the paperwork was ready to go and they had me in and out in less than 30 minutes. Between Gene, Hatcher and Mike in finance, I could not recommend this dealership more strongly. Thank you!!!

My husband and I are so pleased with our experience at Williams Buick GMC. You can tell the staff really enjoy their jobs and connecting with people. Tyler was our salesman and I cannot say enough good things about him. He was so easy to talk to and eager to help. He has a such bright future ahead of him! Tony was a pleasure to work with as well. He set us up with an affordable warranty plan that makes sense for our family. We left feeling taken care of, which is very refreshing.

What a terrific experience buying our car at Williams GMC! Cam Kay helped with all our questions and gave great advice on the cars we were looking to purchase. He was extremely patient and also such fun to work with two Seniors! We loved meeting Malcolm Kay and he was the best at going over the financing. He was also patient and explained everything. Again, a pleasure to work with. So, I would highly recommend Williams GMC for your next car!

Pat was my sales representative and I am very pleased with my new GMC Sierra. They gave a fair price on my trade in and did not pressure me even when I left to go get lunch for my daughter. I am glad I chose this dealership! Thank you

Will Ruffalo was super nice and professional with my visit, he took really good care of my car and made sure I got out quickly. I felt like I was at home and had nothing to worry about. Will continue to make my service appointments with him. Thank you Williams Buick team :)

I can’t say enough about how great Malcolm Kay and Dan did to make our purchase go so smoothly and entirely through phone, text and emails until it was time to pickup and sign paperwork. Picking up was quick also, they had all the paperwork ready and was ready when I said I would be there. This is the 4th vehicle purchased from Williams and will continue to work with them!! Awesome experience from start to finish!! We will definitely be back!

The team at Williams Buick GMC are unlike any other! I have waited two years to buy my dream car, and came back to Katherine Donovan after two years because she was simply that incredible to work with. She knew exactly what I wanted, was upfront and candid, and did everything she could to get me the best price. Working with Tony on financing was also fantastic, he understood our needs and made sure we got the best rates available. He was thorough and insightful and he and Katherine make a wonderful team! This duo made the process quick and seamless, and fun!! In return, they also have gained a customer for life. Thank you Katherine and Tony for a wonderful experience!!

This is the second truck Ive purchased from Williams the last five years and just like last time it was a very good experience. Id like to thank Greg, Mac, and Tony for all the help from start to finish.Take care.Chris

I have bought a lot of cars, this by far was the smoothest transaction. Malcom and Cam were very in tune with my needs, time crunch and made everything happen quickly and efficiently. I highly recommend them and Williams.

Cameron did a good job! He made the process quick and easy for us.

I recently visited Williams Buick and purchased a 2017 Dodge Journey. As soon as I arrived Gene was ready to help! He did an awesome job! No pressure, and he took the time to explain everything to me. I’m so glad he was able to find what I was looking for, for a growing family!!Rhiannon

They are very professional and also polite, all the time.

5-27-21. Dealership exceeded my expectations. This may be long winded.After reading reviews of several GMC dealerships I called and made an appointment with Gene Simmons. From what I saw he had the best ratings. Gene was polite and courteous over the phone. He answered all of my questions and had time to see me around 11:30.When I arrived at the dealership, Gene had the vehicle we were discussing (Sierra AT4) waiting in the vehicle delivery arrive for me to review and drive. After the drive there was an elevation trim that I wanted to look at as well. Gene insisted we take the Elevation for a drive to compare with the AT4. After this I did settle on the AT4.I had a paid off vehicle to offer for a down payment. They gave me a offer that was above what I had thought I would get for my vehicle.Now comes the financing. I feel I was given a fair offer.Tony Grant did a great job with all of the financing paperwork. I was only in the finance office for about 45 minutes.This is one of the fastest car deals I have ever done. From pulling up to the lot to leaving with my new truck took around 3.5 hours. This included a thorough overview of the truck and how to operate the vehicle after the purchase.Thank you Gene and Tony. You have earned a customer for life.

I had a great experience the moment I walked in. I did not have to wait to meet with anyone and Greg took great care of me. I told him what I was looking for and he showed me my options. When it came down to making the decision and signing the papers, Greg really took the time to make sure it was the right car for me which I genuinely appreciated. I have since recommended him to friends and colleagues of mine. The financing portion was quick and painless. Tony and Greg are two of the nicest guys I have worked with, they really care about your experience and it shows.

Sam, in service, does a great job. He is customer oriented and really listens and does his best to make sure you are taken care of.

We bought a car 5 months ago and one month later the car started making weird noises. We took the car a couple times to their auto service to figure out what was happening, but they didnt try to test drive the vehicle to understand our concerns and said they couldnt find anything wrong. The problem got worse through time and then two weeks ago the car broke down. They said they would resolve our problem and when we got there they lied and changed the proposal saying they had some sort of miscommunication. Do not buy a car there. Waste of time and money.

Best car buying experience of my 48 years. Professional, courteous, timely and respectful. They gave a fair trade-in evaluation and negotiated in good faith.

Very good people here I’m telling you I was down bad they did everything they could to get me in a car. Mac my salesman along with the other staff make sure they get what’s best for you & in the best situation I’d recommend to ANYONE!!!!!!

Once again, Williams Buick GMC Knocks it OUT OF THE PARK! I ordered some accessories for my AT4, they came in quickly, scheduled immediately and they look AWESOME! The guys and gals at WBGMC are amazing & I absolutely love my AT4! Thank you again Greg!

Mac was great! He was thorough, polite, and helpful! Everyone at the dealership was friendly, eager to help, and a pleasure to do business with.

Drove over 4 hours for a great deal on a BMW Z4. The entire trip, I was concerned the car would be sold while I continued the drive to Charlotte from Jacksonville. Kristen did a great job reaching out to me by text answering my questions and keeping me updated on my drive there. 30 minutes away, she CALLED ME and stated I have your car pulled up front and Mike T (salesman) will have it ready for you. Upon arrival Mike was very professional and NOT HIGH PRESSURE. He gave me ample time to look over the car on my own. The price was much better than I was seeing closer to home. I arrived at 6 and they closed at 7 but you couldnt tell it. No one was rushing me, and Mike T and his F&I man Mike W stayed after and closed my deal quickly and efficiently so I could begin my 4.5 hour trip back home. South Charlotte, you are fortunate to have this dealership in your area. A great team!

It was a pleasure working with Adbeel. His knowledge of the vehicle I purchased and professionalism was a pleasant surprise. Being from out of town, Adbeel made my buying process easy and shorten the buying process tremendously. I was in and out in less than an hour. Also, my initial contact with Kristen started my process with Williams GMC and her followup of my needs and actually attentive to what I was looking for helped me build a level of trust and showed the customer service aspect that I always look for. Thanks to the Team that you all have assembled. Definitely will recommend others... Appreciate the customer service. Stay Safe and Smile...Its a beautiful day

Gene Simmons was outstanding helping us through the car buying process. He was patient and knowledgeable with our concerns and the timing of the delivery … Also I want to thank Tony in the finance department for his above and beyond work to get all the paperwork correctly done and to answer all our contract questions. He also helped us with some Apple CarPlay questions to boot. Thanks Gene and Tony again for the great service

I went in totally frustrated, as this was the second time this happened with my car. The first time it was the battery (3 weeks ago - battery dead), so this time, I assumed it had to be something in the car draining the battery. Caleb went above board to check everything and determined that I received another bad battery. I did not want to deal with the place I had gotten to battery from, so I had the battery thrown away and bought a new one. Happy with the total experience, and feel like I can drive without having any problems with my Envision.

Mike T was very helpful with my lease. It was a great experience. No back and forth with his manager. He helped me pick out the right truck for the price I wanted to pay. No pushy sales at the finance office either. Leased a Sierra AT4 which was in transit. They are difficult to find.

My experience with Williams Buick GMC has been phenomenal. This is the 2nd car weve gotten from them and both times weve had excellent customer service. We worked with Gene Simmons and he was great! We werent able to stay at the dealership to finish up the necessary paperwork so he offered to have the car delivered to us the next day with all of the paperwork ready! Williams Buick GMC is top notch, highly recommend!

Great Peoples, I purchased my vehicle from William Buick.I react with the sales peoples and other employees while my vehicle is shop for schedulemaintenance. William Buick GMC is a great place to purchase a new or used vehicle.Check the out for yourself. C. Foxx

The entire experience was excellent. From the second I walked in the door to the moment I drove off in my new vehicle. My salesperson Dan thorough and very knowledgeable, and my finance manager Tony was extremely easy to deal with and worked with me to get the deal I wanted. I highly recommend Williams Buick GMC dealership.

This was the best car buying experience I have ever had. Katherine Donovan and Tony Bryant made the process so easy. We drove an hour and 45 minutes to this dealership after having a not so good experience at another dealership. We had an appointment at 6 pm and mind you they closed at 7. Katherine and Tony stayed to make sure we got exactly what we needed and on top of that they were so pleasant and didnt make us feel rushed at all!! Their prices are truly the best around and Katherine was upfront and transparent from the very beginning. I also work in sales and it is often times hard to sell someone who sells for a living but Katherine had me sold from the very beginning with her open and honest communication. Tony made the discussion about money fun and easy - often times that part of the conversation is the hard part and Tonys great personality made it super easy. Williams Buick is lucky to have these 2. I am only giving them 5 stars because I cant give 10!!

Greg Mastera is the best! He helped me find my dream car, and made the process so easy! When I finished the paperwork and sat in my Audi for the first time, tears of joy welled up in my eyes as Greg sat in the passenger seat showing me the ins and AUDs of my car. I highly recommend Williams Buick GMC, and especially recommend Greg. Hes the bees knees!

We needed to sell and buy a new car for our teenage son. Gene Simons made it so easy! He guided us through the process and not once did we step in the dealership. We reached him on a Friday thinking about changing the car and by Saturday afternoon we had the new car an all paper done. Thank you for your help, your sincerity and professionalism. Next purchase is yours!

Pat has shown upmost hospitality and great commitment to his job while helping me get my first car out of this dealership. Extremely happy and satisfied to have been serviced by him. Glad I made the decision to get my Q50 at William’s Buick GMC.

This was our first new car purchase at Williams. It was the best experience we had buying a new car. Gene Simmons was a pleasure to deal with. He got us the car we wanted and got us in and out with our new car quickly. We will buy our next car here based on the service we received. This was hassle free. What a pleasure buying a car.

I was towed to the nearest dealership because of running over debris in the road and hitting a curb. The service advisor William was very patient and knowledgeable and offered to do further research on tire protection for the future and vendors to recondition my rims. William was very patient and understanding. He always accepted my calls with a friendly voice and smile.

Dominic and Tony were very helpful, happy to help and made my car buying experience as stress free as possible. Dominic was willing to answer any questions I had and was patient throughout my entire experience. If you need a car, go see Dominic!

I went in for additional training on electronic settings on my new 2021 Acadia Denali. Also to show torn headrest covers on 3rd row seats to service for warranty service as they both looked like assembly errors. New headrest covers were ordered and will be installed when they arrived.Additional comments on Electronics Settings I went in for were well done and I appreciate Dan Adams time and effort, it was helpful and he answered a bunch of questions.

My husband and I went to look at vehicles on their lot. Joe greeted us and asked if we had been help and at that time we had not. Joe introduced us to Greg who was courteous and patient with us as we were deciding to purchase a vehicle or not. He was not pushy and had good conversation with us that made my husband and I feel at home. The process was quick and then Greg introduced the finance person, Tony. Tony helped us decide on what we needed to maintain the longevity of our vehicle. My husband I were so grateful to the staff at Williams Buick and we are enjoying our new addition to our family. Thanks guys!

My wife and I were in the Charlotte area visiting our daughter (we live in MN). Had a leaky seal on our differential. Stopped at Williams to get the vehicle checked out. Williams went so far beyond my expectations that I would recommend them to anyone. Excellent service! Excellent people! Excellent communication! Phenomenal customer service! Absolutely no complaints.

The entire process with this dealership was extremely smooth and overall one of the best experiences on helping me get out the door quickly. Although I ran into hiccups once taking ownership of the vehicle due to technicians rushing through the job and not receiving any responses at first, Hatcher Williams was quick to resolve the issues and follow up with me to ensure everything was resolved. Everyone at this dealership is great and professional and I would go here again, Ill just actually look the car over first before driving away. Best dealership experience yet though.

My husband and I worked with Cameron in getting our new Yukon Denali! He was awesome! If you are looking to purchase a new GMC product...make sure you ask for Cam! You will be so happy you did!

This dealership is absolutely amazing. The service I received when I purchased my vehicle was professional, respectful, and made the process easy. I never felt pressured throughout the buying process and they helped me find any discounts I was eligible for. In addition to buying an extended warranty, I also purchased a tire and rim warranty when I bought the vehicle in January. Today I had to file a claim under the tire/rim warranty but the nearest dealership to my location was in SC. The service at Bell & Bell in Little River, SC was absolutely horrible and they tried to take my money saying that the warranty I purchased did not cover that incident. I had to reach out to the Charlotte dealership to help me because I was not receiving good service and was being lied to constantly at the SC location. Malcolm in the Charlotte office assisted me with filing the claim and assured me that I was covered and did not have any expense out of pocket because of the purchased warranty. Even when he reached out to that location, they still tried to tell me the whole service/replacement parts were not going to be covered and I was still going to be charged close to $200. This left me playing phone tag with the Charlotte location in order to receive adequate assistance even with my vehicle at another location. I was very impressed with how courteous Malcolm and all of the staff were with me, and I am very thankful to have someone dependable to reach out to for my GMC. Thanks to them I am not stuck with any bill and my warranty was fully applied.

My Wife and I drove down to look at a used vehicle today and we were very pleased with how simple and quick the entire process was. Gene Simmons was extremely friendly and knowledgeable and was able to get us an amazing deal on a used SUV.The Financial side of purchasing a vehicle can be very daunting but Tony Bryant was able to walk us through step by step and made sure we got a great deal on an extended warranty for our vehicle.Being new to the area we were nervous about stopping in doing business with a group of people that we were not familiar with but after today I am so thankful that we did.They have our business for life.Thank you guys!

The initial reason for the visit was to fix one issue which was visible upon entering the dealership. After 4 hours and being told that there were no rentals available in order to get serviced somehow miraculously a vehicle was available after 3 hours of waiting. In conclusion the main visit issue was not resolved and in addition the service crew caused my check engine light to come on and stated that the light was already on which was not a true statement. I don’t recommend this dealership to anyone who values or cherishes a vehicle in which they have worked hard for to obtain.

Gene was super helpful throughout the whole process and I really enjoyed working with him!

In shopping for our next family vehicle, we had been to 5 dealerships before going to Williams. We had THE BEST experience here. Greg and Michael were AMAZING and such a breath of fresh air in what can be a very stressful process. Greg helped us find the vehicle we loved and Michael did everything he could to get us the best deal possible. They say they are a family run business and that they treat their customers like family. Well, that’s not just a line... it’s true. What an amazing place to buy a vehicle. We will definitely be customers for life!

This was our second purchase Williams and Katherine made the sales process effortless and seamless. She is a pleasure to deal with. Tony made the closing process quick and smooth. Amazing service!

Cam was great to work with and very knowledgeable when it came to GMC vehicles and the industry overall. He made what I typically see as a horrible experience (buying a car) into an experience that was reasonably tolerable...and trust me, thats a huge compliment.

Ben Ivy - Outstanding… knowledgeable, straight forward and honest. Truly an enjoyable car buying experience. I would definitely refer Ben to friends & family!Tony - Outstanding experience in the Finance Office and over the phone to finalize the deal and secure the rate & terms!

Great, they changed my oil, and they washed my truck. It looks more like they detailed it, which is very nice! Made me feel special, and my truck is nice and shiny!

The BEST experience! We just purchased our second vehicle from Williams GMC and couldn’t be happier. Gene S. was great from start to finish. No pressure, answered all my questions and was very informative on the trucks I was looking at. I test drove 3 different trucks until Gene found me the exact one I was looking for. (Had all the options I needed/wanted and was at the price point I needed). We were so happy with everyone involved the we bought pizza 🍕 for everyone at the dealership on Saturday when we picked up the new Sierra!Thank you Gene and your Team.Chris V.

I have never had a great experience buying a car - and have sat there for hours upon hours trying to get everything completed at other dealerships. This experience was so different. Pat was patient and so helpful and knowledgeable. He worked hard to make the deal work for us and what we needed financially to make it work. We will never go anywhere else again.

The last service visit was just for an oil change and tire rotation. The service tech said it would take an hour. It took 35 minutes longer than he said. The bill was already prepared even though I told the tech that checked me in that I had a coupon. The coupon was for 39.95. The tech took that amount off of the bill he prepared. I told him that was incorrect. The coupon was for the whole price, not a discount off of the regular price. He said the math worked out to be the same, so I did not argue with him. When I got home I checked the math, and the tech was wrong. He overcharged me by $4.51. That is not a big deal, but it is a big deal that he lied to me or is incompetent. Now, to top all of that, the tires were not rotated! I am absolutely sure of this because I noted before taking my truck to the dealership that the front right tire had an identifying mark on the sidewall. The tire is in the same location now.This is not the first time I had issues with the service department. They refused to adjust the drivers door so it would not hang on the floor mat. Instead, I received new mats and was told by the service manager that it was a one-time replacement. Of course, the new mats were destroyed like the original mats, and now the weather stripping around the door is damaged too. Consequently, I had to purchase replacement floor mats from Weathertech.Then there was the time that I asked for a slow leak to be fixed in one of the tires. The service tech decided that I was mistaken about the tire location and decided to fix a different tire. In the process of fixing the wrong tire he damaged the valve stem to the extent it was almost impossible to put air in the tire. The tire that actually leaked continued to leak after that, so took my truck to Mavis to have it repaired. It has not leaked since. Once again, the service tech ignored what I said and lied about it to me. The tech could not have actually fixed the wrong tire because it didnt have a leak. I was charged for fixing something that was not broken.After a great purchase experience with the dealership, the service has been horrible. I will never use Williams for service again, but I would consider buying from them again.

This is the 3rd Buick that I have leased from this dealership and with the same Salesperson- Gene Simmons. He is very easy to work with, extremely detail oriented and he knows the vehicles. The process was very smooth and they worked with us. Would definitely recommend Williams Buick GMC

Pat is such a great person. He help us so much. He truly went out of his way to ensure we felt happy with the purchase of our Buick. He went went the extra mile, since we live far away he sent us pictures of the of Buick inside and out. Just a wonderful person. Manager Joe was also great. I truly appreciate all your help. Extremely happy with our purchase. Definitely Recommend! Great dealership 😁👍🏼

I have had my family vehicles serviced for over 20 plus years at many dealerships and garages and by far this was the best experience I have ever had. Will Rufalo the service rep was awesome. Moving forward all of our vehicles will only be serviced here due to Will and the great experience I had.

Our salesperson, Katherine, was so knowledgeable about the car we purchased. She listened to our wants and needs. She gave us many options. We would definitely buy from her again. Tony, our finance guy, was so thorough as he went through the details. The whole sales staff was magnificent!

Williams Buick GMC has a great selection of vehicles. Its a very clean, welcoming environment. Our salesman, Gene Simmons, is phenomenal! He is very friendly, knowledgeable and true to his word. He got us a great deal on a new Terrain, and I absolutely love it! I couldnt be happier with it, or with my experience shopping for a new vehicle at this dealership.

The team at Williams did a great job of helping out my wife and I with the purchase of our new Yukon. We worked with Gene Simmons, along with Hatcher Williams, who made sure the process was as smooth and efficient as possible. Ive now bought two cars with Gene and had great experiences both times. Highly recommend.