Had a screw in my back tire after a 4 day trip up to Brevard, NC and luckily they were able to patch it. My service rep explained everything to me to where i felt comfortable. I waited a good while but very happy they could work me in. Trust is everything guys!!!

Everyone was friendly (especially the representative who I talked to in the shop), and the service time was great! It only took 30-40 minutes for them to rotate my tires and do any inspections for my car. Everything went smoothly, timely, and as promised. As of now, I recommend!

Town & Country Toyota has given consistently excellent service on our Camry over the years. Very professional and friendly, and workmanship seems excellent (we’ve never had issues with any service repair). Highly recommend!

If I could give no stars, I would.. I worked with both Angel and Jose. Honestly, this was the worst experience I have ever had, I strongly recommend anyone that considers purchasing a car here to look elsewhere. After agreeing on the numbers and placing a deposit with Angel, the professionalism went down hill. From asking for updated receipts, quotes on cross bars, transit estimations, it all was terrible. Angel because unresponsive through texts, I would call and leave messages that would go unresolved. Even going into the location did nothing. It was like they got my money and just stopped. I spoke with Jose over my concerns, he kept talking over me. He repeatedly stated that he spoke to my husband in person, even after correcting him several times he kept calling my boyfriend my husband. I even told him that I am a military widow and that my husband was deceased, but that didn’t seem to matter or even change him from referring to my boyfriend as my husband. The date on pickup got pushed from Friday to Monday to Tuesday to Wednesday to Thursday. I called them on Wednesday to see if pickup was still set for Thursday and was told someone would call me.. no one did.. so I called back, same thing. Until I called and spoke with someone that told me the ETA was now showing NA, how they managed to lose a vehicle I will never know. Awkwardly enough, another dealership, that I didn’t even purchase the vehicle from was providing me with more updates than my sales person. It nothing else you’ve read tells you to go with another dealership, that should. Jose, the manager, does not know how important it is to communicate with his customers or his own employees, therefore it’s just a trickle down effect of horrible communication. On top of all that I had to call 4 times just to attempt to get my deposit removed.Please save yourself the hassle and just go to another dealership. Cars are hard enough to get with the chip shortage alone, you don’t need to purchase one from someone who refuses to provide updates. They’ll constantly blame the issue on the chip shortage but that doesn’t change lack of communication. As someone who works in logistics, customers respond better when they are provided updates.Best of luck in your car search!

Ive been bring my 4Runner to Town & Country for maintenance for about 5 years. Theyve always been professional and accommodating. I put new upper control arms on my 4Runner and it needed an alignment. I showed up on Monday morning without an appointment and they got me right in. I also broke an ABS wire while I was changing the control arm and they diagnosed the problem and provided a cost to repair, which I approved. They had my truck done by 4:00 pm. Anthony was my Service Advisory and was super friendly and knowledgeable. If you need maintenance or repairs check them out.

Very professional people and quick service appointment. Not like other dealer experiences. Thank you Town and Country Toyota!

I just had a wonderful buying experience at town and country Toyota and wanted to share. After having gone to other dealerships and really felt the “car salesman” pressure and tactics that we all hate, I was a little exhausted and bracing myself for some of the same. That was not the case here. I walked in and immediately greeted by Tristan who listened to what I wanted and showed me some options. He gave me keys and off I went on a rest drive. After confirming that I liked the Rav4, We then talked price and all the purchasing options and details. I had my husband come to try the car out so we could both see if we liked it. By this time it was evening and we both had somewhere to be so we asked that we leave and take the night to think about it and he said not a problem and gave me detailed paperwork to take home and review . I’ve been at other dealerships that won’t let you leave or guilt you or bring in their “director” to close the sale etc. and I always hate it. I said id call back the next day if I wanted to move forward with the purchase . And i did! I was able to do preliminary financing over the phone and they got my car ready so I didn’t have to spend a ton of time at the dealership. Tristan came in on his day off to see me through the end of the sale and make sure everything went smoothly. I can’t tell you how vastly different (in a positive way) this car buying experience was compared to ones in the past. Will return again and will definitely recommend to anyone looking for a car in Charlotte

We use Town and Country Toyota for all of our old Toyota vehicle repairs. The cost of labor per hour is higher than other providers, but the inspections and quality of parts, and high quality service advisors (Robert is our regular and he is really great) make it an excellent value. Our experience with this dealership dates back to the early 1990s, so by now, we know.

Great service from Robert. Timely in every aspect.

Check in was fast. Service was fast. Only hiccup was when I returned to pick up my car, my advisor was out to lunch. No one else acknowledged me until I asked someone if I could pick up my car. The first guy said it was still not yet ready, even though it was parked outside the bay area ready. After a while, I decided to ask another person, the gal who was there when I arrived to see if my car was ready, since I had received a text stating it was. She then got another gentleman to look it up and find my paperwork. After all payment, the advisor did arrive. That was the only issue I had that was not up to par. Arrived at 10:30 for an oil change, but discovered it needed a recall service, fuel pump. So I was able to leave about 3p.

I have been waiting for a battery for over 2 months now. Every week I have to call, be placed on hold for at least 10 minutes, just to see where they are on my battery. I understand they’re back ordered and that isn’t really their fault, but it just really feels like they don’t care and rely on me to track down the status of the thing I already paid for.

Have been getting my vehicles serviced at T&C Toyota for 15 years. Never had any problems. Highly recommend.

The representative that helped me with my car needs was very professional and knowledgeable. It only took 30 minutes for the tire rotation and multipoint inspection. I recommend Town & Country Toyota for you car care needs.

Ive always taken my car to a dealer for routine maintenance. My experience this time was no different. Everyone was professional and courteous. My only issue this time was that it took a lot longer than they told me. Not really that big of a deal, as I was in no hurry.

I absolutely loved my experience buying my new 2021 Toyota 4Runner. They treated me like I was part of their family and didn’t push me in any way. They did everything in their power to do what I was asking, and succeeded with flying colors. They were all so kind and helpful . I would highly recommend them!!

Town and Country Toyota repaired my truck after a dump truck had backed into me, and it was an incredible experience beginning to end. They handled absolutely everything, and Jerry was such a pleasure to work with. My truck looks AMAZING!!! They made it look brand new again, and did it so quickly. I would absolutely recommend them to anyone in need of body repairs!

It was fine. Service guy was nice. They had the wrong car at first and almost charged me for service when I was 28 miles past warranty. Luckily that was corrected. It took over an hour to rotate my tires.

Good, opened on time so I could leave vehicle to have a recalled fuel pump replaced & 20,000 mile Svc done. Tech who greeted me was friendly. He got right to why was I there, I like that! When I arrived to pick car up he was there again to greet me… car was ready & waiting outside, all I had to do was sign some docs & out of there, great experience !

I have my car maintenance done at this location for several years now. They have always been professional and providing very good maintenance. I am really satisfied with my experience here. Thank you!

Took my Corolla in for its 25,000 mile service. I bought my car there so I trust them to do a good job. Turnaround time was only an hour. The Service Manager is always available to me if I have a question about my car. Im very pleased with their service.

I havent done the service here due to the below experiences.1) Hard to find the service station for first time visitors due to incorrect google map location. I have suggested to change it. Hard to reach the service desk over phone. But, service station in North Charlotte, you can reach them in couple of seconds.2) Once you drive in, no one help you to get the work done. Wait wait wait.3) Cost of Synthetic oil is $20 more than other Toyota autherized stations.Scope to improve.

Eli and the team at Town and Country have always taken good care of both of my vehicles. I trust them to provide the services I need at a fair price. I would recommend them to anybody looking to ensure their vehicles are taken care of properly.

Eddie Service Manager and Ray Service Advisor took care of a problem with my brakes that was done in April 2021. I was very pleased when I left and no problem with my brakes at the moment. Thanks

It took some time to get a service person to help me once I drove the car into the service bay. But after checking in, the service was completed in less than an hour. However, one has to be careful pulling in to the service bay because the door closes automatically. It happened to come down on the trailer hitch on my car and caused quite a jolt. No damage was done .

For years I’ve trusted Town and Country Toyota with my car! All maintenance needs for my car has always been efficiently taken care of! I just recently bought another Toyota RAV4 and had an excellent experience. Buying a car has always been stressful for me however, Mr. Tristan Saythany made sure it wasn’t! He made sure to explain everything I needed to know and make this experience quick, informative, and easy-going. I’ve never been more happy to buy a car! I recommended him to my entire family and my father and aunt both loved Tristan and are very happy with their new cars! Definitely check out Town and Country Toyota!

Town and Country Toyota of Pineville is a quality operation. They identified the problem with my Prius (Wheel Bearing problem) and fixed it at a reasonable cost. I have trusted their workmanship for over 6 years and have always been satisfied.

Excellent service and great communication. Zach was my service person. He was great

I recently purchased a 21 highlander from Rodney. He was very thorough, professional and did everything to make sure the car met my needs. I highly recommend this location and Rodney. We are repeat customers because of the service.

Great service and completed in a timely manner.

We had a clean, easy, honest experience here. Stephin was our point of contact from the beginning and saw us through every little detail. If you’re in the market for a new or used Toyota- do yourself a favor and request him as your sales person.Alan White

I went in with an appointment at 10:30 for a simple tire rotation and multipoint inspection. What I thought would be a very simple straightforward visit turned into waiting for two hours without a single update from the service advisor. A different service advisor came to finally get me and handle payment and when I asked what happened he didn’t know. This service advisor (I forgot to get his name) was very nice though. So maybe it was just the original advisor I got. I’m not sure. Anyway this is by far the worst experience I have had in 14 years of visiting Toyota service centers across 3 cities/2 states.Update: I did speak to the service director following my visit and explained the situation. He was very helpful and will be handling the situation so hopefully this is a learning opportunity for everyone.

These guys are the best! Ive been taking my car to them for years and they never disappoint!

As always, Excellent customer service.

First I was told that I dont have to pay any money for the service by checking the 2 year/24k mile warranty period then suddenly I was told to pay for the services which was disappointing then I was ok to pay but the advisor dint let me use any of the coupons that was there in their own websiteAdvisor convinced me that there are no coupons available and then when I found out the coupons, I was told the case is closed and coupons cannot be applied anymore, SERIOUSLYI was such a BOGUS morning for me, would never go there anymore

Excellent service by the assistant service manager and the maintenance team. Visit was for 78k service but included quite a bit of attention. Mr Alexander kept me informed throughout the service

Always an easy car checkup here! Sometimes the wait is a little long, but its not terrible. And everyone that works there is super nice, helpful, & attentive!

On time service for loose window housing. Repair completed quickly

The catalytic converter from my prius was stolen. I didnt know what was wrong with my car. When I called them, I was told that they will have a technician call me back to provide guidance. I got a call later in the evening from one Mr. Aleksey, who told me that the cars catalytic converter had likely been stolen. I was asked to make a police report and also file for insurance, have my car towed to the service center. As soon as the car reached the service center, I got a call again and was told that they will work with insurance company to have it fixed. Aleksey went on to suggest a cat shield from amazon that I can use to prevent such thefts in the future.While the repair was expensive, I was peaceful knowing that the repairs were handled by professionals and will be done on time with good quality.

As stated: very tight-run business. On time, attendants know Toyota products, are polite & professional in their demeanor.

I have changed which dealer I get to service my Prius. This other local dealer was rude and took hours for recall work. This dealership was very courteous and communicated well. Doneexactly as they had promised. Very satisfied!

Eli helped us out and delivered on everything that was promised in a timely matter.

My service guy ELI was fantastic !!! He is very kind, and always was able to get my sons car in .He was very knowledgeable in explaining things to me about the car ..thank you Eli

Overall they do a good job. My only frustration is the constant attempt to upsell additional services that are not required. I was asked to consider services that are due at 60k miles even though my car only has 52k miles on it. If you are not easily swayed into being upsold, then I do recommend for necessary services or repairs.

The overall leadership that Alex.V has at T&C Toyota surpasses anything in the surrounding area. As hard as it is to find a vehicle in these current times, Alex was able to pull off the impossible and find me two fully loaded 2021 Toyotas. And not to mention blow the competition out of the water.If you’re reading this review, don’t even waste your time looking anywhere else just drive down South Boulevard and see Alex and his team.A+++++++++++++

In and out quickly. Kept me advised during the service being done

Service was great - I like the ability to review the recommended additional services online without the pressure of a salesperson.

My husband and I recently purchased a 2021 Toyota Venza with the help of Tristan Saythany. He was extremely professional and genuine. We never felt awkward or pressured by him or the sales team… especially since we decided to go home and sleep on it/talk it over before going back less than 24 hours to buy our new car. We went to multiple dealerships, and test drove multiple vehicles (most of them being competitor brands), but this was by far our best car buying experience. It was completely stress-free, and enjoyable!! We will make sure to recommend him to all of our friends, and family!

I was very impressed with service and everyone I worked with did a fantastic job. Shan Niazi did an outstanding job helping to coordinate the workHe is well respected and well liked by his coworkers

Robert A was amazing! He was so busy but never lost his good humor or smile! That man really makes my day! Give him a raise - he’s worth it!!!!

Elijah and Daniel were incredibly helpful. They went out of their way to provide excellent service.

Robert did a great job explaining everything and was very professional. Best experience here yet

I was taken care of at the time of my appointment and was out very quickly, not even in the one hour estimate. This was for my 10,000 mile service.

The service was prompt and people are courteous and professional. Like most things these days, it cost more than it should. Routine oil change, air filters and wiper blades ran over 300.00. Just sayin’.

I would like to thank everyone who helped me. Eddie thank you for taking the time to speak with me, and explain to me how a few things have changed. I appreciate your transparency and empathy. Thank you to Ray for following up with me via phone call, after my service appointment. Thank you to Daniel for his politeness and professionalism while checking me out. I would also like to apologize to all of you for my rudeness over the phone, and when I arrived on location. You all remained calm, and allowed me to vent. I am so happy my experience was turned around, and I left your establishment very happy. Eddie you told me you wanted me to experience the great service I always hear my Mother rave about when you all service her 4 Runner, and I did. My Camry thanks you all, and so do I. Hi 5 to all of you :)

Very professional and efficient. Highly recommend this dealer over any other.

The staff was very friendly and safety conscience. Service was quick and the waiting area was clean.

We had the truck evaluated after purchasing from another dealer. There was a humming noise when putting the car in reverse. The service manager and assistant service manager, Alex Amiramoy, diagnoised the issue and resolved the problem. I thought they gave me a fair evaluation of the newly purchased vehicle and recommended work to be done to maintain the vehicle. Thank you Town and Country Toyota. I always have my service work done there. We own two other Toyota vehicles .

5k oil change and tire rotation. Done quickly and professionally.

Robert is this best Technician ever...Keep up the good work.

Would recommend this dealer for sales every time! Ask for Ricardo! He was great!!! As well as Robert the Sales Manager!

Robert was great to deal with and explained everything that was to happen. Thanks for a great experience.

This dealership meets expectations. They seem to have the required skill, but they seem to find way more issues that need attention compared to other shops that I go to. I cannot conclude if the issues that they find - always truly need attention or not.

My fiance took my car here to be assessed for damage after I was hit in the parking lot at my work. The service here was terrible- they took only 5 minutes to look at the damage done to my car and completely missed what another shop found (damage to the back frame of the car). They missed it on the estimate-so now I will have to pay the difference to get my car fixed because of the carelessness of the technician looking at my car.On top of this, he tried to state that it is just a ford escape, and I should buy a new bumper to put on and sell it, pocket the money, and buy another car. Very rude and condescending-I love my car and simply want it fixed to how it was before the accident (that was out of my control-my car was parked and unoccupied).I will never take a car back here again, and will never recommend this to others-stay away and take to another collision/body shop!!!!

Thank you Mr. Rodney Alexander and Brittany Rigdon. The experience felt a bit daunting in the beginning but you made it worth while before the end. They were pleasant and professional. The next time you go to Town and Country Toyota, ask for Mr. Rodney Alexander and Miss. Brittany Rigdon.....theyll take care of you!!!When it comes to Toyota, theres no better place to go than Town and Country Toyota. Let them take care of your Toyota needs!!

Bought a car, smooth process and the best experience after going to many other dealerships.

Pretty good at addressing your concerns and getting work done. Wish they had loaners/rentals available.

An excellent manners and quality workmanship.Thank you

Ricardo was a great salesman. I had lot of things going on and he made the process very smooth and stress free!

Dealt with me on selling me a 2019 Toyota Tacoma and taking my 2015 Ford F150 in tradeBest deal of the day compared to other sites I visited

We purchased our Tacoma from Hunter, he did a great job of showing us the features of the truck. He was friendly and professional.

Alex and Angel did an amazing job and it’s the best dealership experience I’ve had since looking for a car all summer. It was fast, simple, and they paid attention to everything we were looking for.

I bought a used car from Ulysses. When picking up the car, it showed low tire pressure alert. He told us it was just because it was cold outside. The next morning, we had a flat tire with a nail in it. Because we were headed out of town, we had to buy a new tire. I called him and was told they would pay for the tire. I have sent them the receipt 3 different times and they just ignored me and have never even responded. Very poor customer service.

My service adviser, Robert Alexander provided excellent customer service!

Service staff was very polite and gave me fast service.

I was glad I choose to come back, last visit my mud flap on driver side got damaged and the service writer just blew it off like I didnt notice, but Mr. Daniel took the time to introduce himself and speak made me feel a lot better about getting service done, I came for oil change but got my spark plugs changed alone with it Thanks again Mr. Daniel!

Best service every time I have been. Clean facility and friendly staff

I always get my cars service here and Ive always had a great experience. However, this time, the guy that was helping me was trying so hard to upsell the services that going in for an oil change at $70, 2 suggested services raised the price to $640!! No thank you, Ill do it later. Then my car didnt pass the battery test which I knew but he only offered the most expensive one. When it was time to pay I saw other options on sale for a battery, so I chose one of those. Again the services include a car wash which he only put the stamp on the receipt to come back later for a free car wash. Not the best experience this time.

Super fast service on my Tacoma; I was there for barely an hour. And Robert was a welcoming and friendly as could be. Large, roomy waiting room so all customers could space out safely during COVID.

I’ve been going to this Toyota location for a few years now and I have always had a great experience. Friendly and professional staff, and I’m never waiting longer than the estimated timeframe.

This place NEVER answers the phone. Any other Toyota you can in the area are HAPPY to help. I don’t get what’s so hard for you all to do your job. And the service isn’t good either they’ll put you car under another vehicle. They also work off commission which is why they try to push you to get BS you don’t need. Lie and say filters a dirty when they are not.

Start from scheduling car service to complete of service went smoothly.

Aleksey is fabulous! He does a great job.

The sales experience was great. Its my second purchase there in 3 yrs w/ salesman Rodney Alexander. Very professional, courteous and patient. Thoroughly explains each step of the transaction, offers advice after answering all questions. Will come back again. The only downside which is no reflection on Rodney is the volume of the music in the showrooms is SOOOO loud that it made it very difficult to hear and even after moving into a private office it was loud. Whoever makes that decision needs to consider the effect it has on customers. At best its annoying and its worst cld cost someone a sale.Rodney keep up the good work.

Brought in for an issue with starting and they told me there was a recall That would cause the issue of hard starting. The service rep was friendly and informative and they got my truck fixed up in the time they said it would take. Would go back again after this experience.

Rodney was pleasant and patient to work with in regards to vehicles.

Great service great people very thorough

Robert Alexander is my Toyota Service Professional. He lets me know exactly what my cars need to perform well, as well as what I need to stay safe on the road. Thank you!

Do not like being notified on status via iPhone. Prefer face to face with advisor

Aleksey was very friendly, polite and helpful, excellent customer service!

They diagnosed and fixed my 2008 4RUNNER without trying to upsell me. Ill be using them again.

As ALWAYS a great, professional and personally friendly experience. My advisor is my friend.

Very professional. Everything done in a timely fashion.

They always take care me and my car. From my 2014 Prius down to my 2018 Rav4. Always excellent service every time.

The shop was very easy to deal with and the process was very convenient.

Ray took care of everything in a timely manner.

I came in for repairs on damage caused by a pothole. The first time I arrived and waited they had the wrong part. I was rescheduled and called after all parts were in and verified. The repairs and a recall on my Prius were made quickly.

Bought a new car form Town and Country Toyota about 6 months ago and had to reach out to the Service Department a few times. Have called on at least 8 different occasions and only had one call picked up. Let it ring at least 3 minutes or longer until it just disconnects or the phone stops ringing. Some efforts didnt work and had to try another day.Not everything can be done online. Wish they answered the phone. While the people are nice and service is usually super fast, trying to reach someone is time-consuming and frustrating. A couple other times called sales to try to get a message to service with no success.

Great experience at Town & Country Toyota. In and out in about an hour,

My sales person never called me back. I ended up buying from Hendricks Volkswagen in Concord.

Took my car there today and I sat inside it for over 15 minutes and nobody bother to come and ask me what I need it. They were all just standing around doing nothing. Worst experience I’ve had ever, will never come back to this place again!!!