I bought a mtn bike (Wahoo) and helmet for my son earlier this year and recently they did some work on 2 of my bikes. They did a great job and are very helpful and friendly.

I recently got into mountain biking and after looking for a good fit, I found a good bike in the Trek lineup, as stock is scarce everywhere, I called my local Trek shop in Greenville, SC and couldn’t find the frame that I was looking for, I finally found the bike in the Trek store in North Charlotte. I drove about hour and half to the store, was helped out by Chris H. What can I say, Chris was amazing, he went above and beyond to help me out choosing my bike, he helped me with all my questions, as again, I am new to MTB, he was very helpful and knowledgeable. When the time comes for a new bike upgrade, I will definitely come back to the Trek store in North Charlotte for a new bike!!

I had a phenomenal purchasing experience. I had done some preliminary online research on what bike to get for my 6 year old son. I’m terrible with names but I think it was Carlos that helped me finalize my decision. Most folks would have stopped there, but he asked me a lot of great questions that helped me realize some accessories that I should consider for our upcoming adventures. I left with not only the bike I was looking for, but several other small things that are going to help me be prepared for the adventures that ensure when you buy a six year old a bike to come ride with you!! I could keep going, but just know that the service here is top notch and the vibe is super friendly and laid back.

Everyone at this shop was great. I had a blast picking out my new bike. They worked within my budget and got me completely setup to start riding my mountain bike. They answered all my nOOb questions and made me feel right at home.I love my new bike and the adventures itll take me on.

Set up an appointment to get a bike, and my friend wanted in too, so we both ended up coming and purchasing.I initially called and spoke with Chris, and he was also present the day of my purchase to assist.The store, employees, and just overall experience was awesome. Chris is great at his job and made a first time purchaser really happy to have done so at Trek.They set me, and my friend up, and we immediately went on our way to the WW Center for a blast.

Excellent customer service. I reserved the exact bike I wanted and picked it up the next day. The employees were very helpful and informative. I would recommend a bike store with this amount of options in bikes and accessories. A service station is also within the store for you bike fixing needs.

Hands down the best bike shop in the Charlotte area. Friendly, knowledgeable, patient and they take the time to explain the minor details to you. Trek of CLT is not just about selling you a bike, they are also about selling you fun and adventure. Trek of CLt’s post purchase customer service is absolutely the best Ive ever experienced. They followed up after my purchase, they also reminded me about my free service tuneup. Highly recommend Trek of CLT. I would have given 10 stars if I could, they definitely deserve it,

Great Staff! They are alway Professional, Courteous and willing always willing to answer any of my cycling questions as a new cyclist. I willing definitely recommend this Trekstore to others.

Wow, what a great experience there yesterday when I bought my bike! Sydney and Collin really know how to treat a customer right!!

Obviously there was a long delay because of the bike shortage last year, but I do not blame the location for this. When my bike finally came in they called right away and held it for me even though I wasnt able to get into the shop to complete the purchase for almost a month. Once I finally went in, they were fantastic in getting me set up and in and out quickly. Im very happy with the experience and I love Trek bikes, so this is a no brainer.

My bike finally arrived and I went to the North Charlotte store to pick it up. Upon arrival I was greeted by Sydney who helped me get fit on my bike and got me all setup with EVERYTHING I needed. She gave me options for each category of things I needed and was very friendly and extremely knowledgeable about all things Trek and cycling. Truly a great experience and I was very appreciative of her taking her time with me and not making me feel rushed.

I had an older Trek Bike repaired / refurbished. Everyone was friendly and courteous to me, even though I didnt have a hi-end bike. They explained all of the repairs - shifters, chain, tires, etc. All of the repairs were complete within 2 weeks. Price for repairs was less than I would have guessed. Im back to riding my Trek 7300 again! Thank you!

The service was fantastic! We were greeted immediately we arrived to pick up a bike we ordered. And, it wasnt just grab the new bike and go.. The bike was fitted, went on not one but two test rides. ALSO, totally complete sale.. helmet, tube, patch were purchased. But, the rest of the gear and accessories were offered (we were just all set already). I felt like when we left we had everything we needed, but not like it was some high pressure selling, just complete customer service from friendly and knowledgeable sales guy. We knew we would have what we needed to ride! Highly recommend this location! Thanks!

Hubby and I just walked into this location looking for a bike for him. Let’s just say I have never walked into a store where we were totally ignored. Nobody acknowledged us. There was maybe another couple in the store, that’s it. Guess they won’t be getting our business, too bad. I will be sure to tell people never give this business any business at all. Too bad I can’t leave ZERO stars. We had to walk out after being in the store for about 10 minutes or so and nobody asked if we needed help, said hi, said we will be with you, etc. 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎

The staff is very knowledgeable, courteous and they never try to nickel and dime you like some other shops in the area! It’s the only place I’ll ever buy a bike or take my bike for service.

The manager of this store is amazing. We cant remember her name, brown hair, tallish, woman.. we came into the store just to ask some questions about if we were to buy a road bike. She gave us so much info we were blown away. She is super knowledgeable and was really helpful. The store was really busy and she never made us feel rushed or unimportant. I havent even gotten a bike yet but wanted the store to know shes a great employee!

TREK of No. CLT diagnosed and repaired my bike. They took the time to call me and keep me posted on their progress/reason for delay. Great service!

I bought a new bike as a retirement gift to myself. Everyone was so helpful in making sure I had the right bike and that it fit me properly. Three years later I am still loving my bike.

Purchased Verve 3 and Verve 2 from Trek Northlake and I must say- outside of my house, girlfriend, Invisalign, and car-THESE ARE THE BEST TWO INVESTMENTS I’ve ever made. Biking around town brings me back to my youth and it’s soooo much fun. The electric bikes are a worthwhile investment because you get all the benefits of riding a bike, with half the effort! Great for commuting and riding around town

Have always been very happy with the service from the team at Trek of North Charlotte. Colin and the guys in the repair shop are awesome and do great work.

Great shop, great owners! Thank you Nathan!

The crew here is outstanding! They are very knowledgeable and helpful. I’ve been bringing my bike here for years, they always do a great job fixing it up and recommending upgrades and components.

Dont believe their sales pitch on the warranty. Was told that bikes came with a warranty and that I could trade in my old bike for a new one. Not true. Apparently my 30 lb 2 year old was strong enough to damage their $120 bike, and they would not honor the warranty or take it back as a trade in. The wheel is crooked. I wont be able to resell that were their words. Not something they mention when selling you the bike. Horrible experience. And it wasnt just one rogue employee. Several were standing around and saw the situation. Its the stores culture, not one guys decision.

Cant recommend them enough. Hands down the best bike shop inside and out. You arent just a customer to Trek, you become part of the family - regardless of what bike you buy or come in with for help. Their staff is super knowledgeable and on point when it comes to any biking questions or needs. Whether thats getting a new bike, fitted to one, picking out the accessories you need, or buying fuel for before/during/after rides - a great one stop shop. Easily my favorite bike store to even just go hang out in and talk to the staff. Tell them Hazel sent you :)

Great selections of bikes, super knowledgeable staff

I came here to trade in my old bike and get a new one. The staff were amazing to deal with. They never once tried talking me into a bike above my budget, or got annoyed with all my questions.I highly recommend coming here to look and learn about the trek bikes available. I know sometimes it’s tempting to buy online because it’s easier, but I would go to this store first. Try the bike, talk to the employees then make your decision.

Outstanding customer service and very knowledgeable staff.

I am completely new to bike riding, and thought the way my bike rode was normal. After the level 2 tune,I know what a smooth bike ride feels like. Amazing, thank you!

The folks at Trek did a great job cleaning up a 35 year old bike and providing appropriate suggestions to get the bike in a position to ride comfortably. The guys were patient and attentive as well as caring!

Great service! Great bicycle tune-up. Highly recommend!

The folks in this store are very personable and professional. You can tell they are passionate about their sport!

Great experience and quality! Fun and low key approach.

Amazing customer service. Cody was a great help. The tuneup was high quality at this shop.

Great service and knowledgeable employees.I would recommend this store to everyone. It is such a delight to come into a store and have all of your questions answered and leave feeling great about your selection.

Bike chain and gears skipped making for a miserable ride. Colin suggested parts upgrades that were reasonably priced that made it lighter and work like new.

Super pleased with the helpful staff! I was provided great information to help choose the right bike for my needs.

I drove all the way from Raleigh to pick up a specific bike. When I arrived the young woman working knew exactly which order was mine and took care of everything perfectly.

Excellent customer service at this location…

Love the store and staff.Very knowledgeable about their bikes.They fitted my grandson for his bike and even let hime ride it to make sure he as comfortable with it.

My cousin told me about Trek; he has been cycling for years and highly recommended them. I was looking for a quality bike for my daughter. I did some research and after talking with my cousin, i kind of knew what I wanted Jason assisted me in sizing my daughter and made some recommendations for me as well as answered my questions. He was extremely professional and friendly. I purchased the Marlin 4 2021 and my daughter loves it. My next purchase will be for me. ❤️

I’m a complete “Noob!” Straight novice. I walked in pretty insecure about how to approach purchasing a new bike since I’m about to turn 40 and the last time I rode a bike I was 14! Sydney and the rest of the staff made me feel extremely comfortable and answered all my questions with certainty. I purchased a Marlin 5 and was stern on the dark aquatic color. Sydney fought for me and got one ordered, in my size and I only had to wait 6 days for it to arrive!! I will 100% recommend you guys to anyone I pass that is interested in a new bike!! Thanks to everyone that made my experience a great one.

Super Service, Super Advice and fair prices!

Everyone at the Northlake location was friendly, welcoming and very helpful!

Friendly staff and very knowledgeable service techs!

The most friendliest staff weve ever worked with. also great selection of bikes that we had not seen anywhere else. Definitely coming back and highly recommend this location.

Had a really great experience at Trek North Charlotte (Northlake). Was having fitment issues with my, wait for it, GIANT Defy Advanced! That’s right, not a Trek. Jason absolutely treated me great and made sure my needs were met. Multiple, multiple adjustments to get me feeling comfortable on my bike. Made sure and had me go test ride it to see if we needed to adjust anything else. Top notch guy and very easy to deal with. Thank you sir!!! My next bike will most likely be a Trek because of this guy!!! Thank you Jason!

Had a great experience with this store! They sold us two bikes that we absolutely love and even have a program where if you ride a certain number of miles you get a t-shirt. That is a really cool way to inspire you to keep riding! My brakes were messing up and I took the bike in. They were incredibly helpful and gave a few pointers on how I had not maintained it correctly! When I went to get my brakes fixed they were absolutely slammed and were getting phone calls non stop, but they were polite and powered through the crazy!

Great customer service. They had a smaller frame of the Verve 2 transferred to this store so I could try it out. Its a great bike and all of the staff there were very friendly. Would recommend this store to anyone!

Great bicycles and knowledgeable staff.

I went into Trek of North Charlotte to purchase a commuter bike and was taken care by Spencer. He was able to answer all my questions and guided me through the process of picking out the right bike for me. I had asked to pick up my bike at later in the week when i had the chance to ride it back to my home. He offered to deliver the Bike that afternoon after his shift. He followed through with his promise and stated that with all that is going on in the world at the moment it was the least he could do. I also noticed he was a Veteran. Trek is extremely lucky to have Spencer as an employee. He is the epitome of what customer service is all about and made my experience at Trek an exceptional one. I also want to thank Trek for employing our wonderful veterans whos ultimate sacrifice allows to be able have the freedom to bike all through this wonderful country of ours. Thank you Trek and most of all thank you Spencer to making my experience outstanding!I will definitely promote this store in the future.

Everyone is very helpful. Great selection of products.

Great team. Genuinely interested in helping. They inspected my crash damage, Ordered parts. Scheduled fitting. I Dropped off the bike at the appointed hour and picked it up two days later. Looking great. More than happy to support business at this store.

I enjoy riding bikes but do not like to work on them so service after the sale was more important to me than price, however I feel like I am treated fairly when it comes to buying a new bike at Trek North. I have traded with other bike shops but none of them compare to the folks at Trek North. Especially Colin and Jason are extremely driven to provide the best customer service.

Trek always has reliable, available items for purchase. Their customer service has never disappointed. As things are starting to open up in NC with the Covid-19 pandemic, they were escorting a limited number of customers in at a time, which we greatly appreciate. However, we would have preferred that the Trek staff was wearing masks. Jason was very helpful in picking out, assembling and showing us how to install a new bike rack for our car.

These guys are great - they really make it feel like an LBS and take the time to get to know you and your bike. Several of the guys ride a madone, like mine, which makes sharing ride stories even better!

The customer service was on point! Jason and Spencer was nice and very helpful. My experience there was very pleasant. I will do business again at trek!

Kid in a candy store the new bike.

Jason was so kind and patient, answering all my questions. Were excited to ride our new bikes.

As a small business owner myself I alway try to do business with other small business where every they may be located. I needed (wanted) a new bike and after doing my research I determined that the Trek FX3 was the bike I was looking for. The problem was finding one. Lucky for me I found Trek of North Charlotte. They had the bike in stock according to their website. I call and had the pleasure of working with Nathan and Sydney they helped me complete the purchase of my new Red FX3. Not only did they get me the bike I was looking for they did it with great service and professionalism. I dont write a lot of reviews but they earned this one. If you are ready to hit the road using pedal power then the only place to go in Charlotte is Trek of North Charlotte. Their customer service will exceed your expectations.

Customer service was amazing thanks Chris!!!

I just wanted to say thanks again to your crew at the North Lake Trek Store. I appreciate your excellent service & support. Hope you all staying safe.I wanted to say thank you again so much your great service on your bikes! Your crew is on top of their game even through these trying times. 8/2021

It has been fun and easy to work with the teams at Trek of CLT! I purchased Treks Super Commuter 8 and immediately put 20 miles on it to ride it across town to my house! The ladies and gentlemen at Trek of CLT answered all of my questions, worked hard to meet my needs, and offered their knowledgeable advice and input. I look forward to working with Trek of CLT for a long time to come!

There are only 2 Trek stores in Charlotte and this is the one to come to. They have more inventory, better service and Jason 😊. If you want your bike to be fitted properly without being rushed go see him. He’s the best frfr

Chris, Jason and Collin (w 2L’s) are fantastic. Their knowledge, patience and customer service is why we go out of our way to get bike service and productsThey work well as a team and sincere and helpful to get all bike assistance Janice & Jeff Lawrence

After trying other brands of bikes my wife and I were immediately sold on Trek. The staff at the Charlotte Northlake store were very friendly and knowledgeable. We also bought a hitch mount bike carrier for our car that they assembled and show us how it mount to the car and how to properly mount the bikes on it. We would highly recommend Trek bikes.

Great products and incredibly friendly and helpful staff. My salesperson explained the features of the bike and that theyll do minor mainten and tweaks for free.

Great Service !!

They guys here are awesome. Very helpful. Very knowledge. All around great team from sales to techs

Great service to get what you need to ride. Shop turnaround is quick. Theres a good selection of gear in store and if not available theyll order it for you. Cant beat a good brick and mortar retailer where you can get what you need ASAP with hassle free returns.

Great staff! Super knowledgeable and helpful. Helped us pick a bike with a good fit!

Staff was so amazing from setting up the appointment over the phone. To dropping it off til picking it up. My bike rides great now compared to before. Would totally recommend them to repair anyones bike.

Purchased Roscoe 8 about 60 days ago. No overview of the bike at purchase and have been trying to get ahold of a team member for service for 5 business days. No one will answer the phone, voicemail is full, and no response to email. This goes for the North and South locations. Had to take the bike to bicycle sport for tune up and repairs.

Had a great experience at this Bicycle Store! They had a great selection, but it was the staff that really stood out. I bought both a trainer and a bike, and the team took the time, over two visits, to not only help me pick the best equipment for my experience (and save me money), but also took the time to set up the training- and give me an education at the same time. This store has earned my admiration and loyalty - great equipment, staff, knowledge and prices - 5 stars!

Great customer service! We have come to the shop several times through the years for bike repairs. They are always helpful and complete repairs as soon as possible.

The team at CLT North always goes above and beyond - I highly recommend!

Great guys and gals to deal with. Called about a bike. Had my name on it when arrived. Worked with me for several hours answering questions and test riding it.Very professional and knowledgeable about there products. I am not a easy sale. They were very patient thru out the process. Making it enjoyable.

Great service and friendly staff.

Great staff at this shop. Very knowledgeable, friendly, professional and helpful. No pushy sales tactics at all. They want to get you the quality gear you need that will keep you happy and keep you peddling. Highly recommend!

I used to ride a lot in my younger days, and since then bikes have changed a ton. This particular Trek store has a really great staff. My person helping me was named Alex, and he was fantastic. He patiently walked me through all the new road bike models (which are all awesome) and gave me all the info I needed to make a decision. Trek bikes are expensive, but worth the money for dedicated riders (you dont have to be a pro, or a triathlete just dedicated to riding, that makes the investment worthwhile)

The staff was very accommodating and knowledgeable. The store was well stocked, organized, clean, and no one was overbearing while looking. Drove an hour and half to get there but was worth the trip and experience

Amazing experience!!! Just purchased my first real bike and can’t say enough about the staff.Alex was who I dealt with and he was very personable and knowledgeable, he never once pushed me on anything I didn’t need.Explained to him my budget and he gave me several choices along with pointing out accessories that I would most likely need.Extremely happy-

My girlfriend and I came in because I wanted to get a bike and she was undecided on purchasing one. We spent quite a while at the shop and received great service and input from the technicians there. They even ordered her a bike that she could decide whether to buy after it arrived. When we returned to pick up our bikes we were treated with every attention to detail (thanks Jason!) and provided top-notch service. Couldnt be happier with the bike, service, and overall experience!

Jason was great. He was friendly, knowledge, and it was a pleasure dealing with him. It was worth the drive to Charlotte.

I really love this shop. They have taken care of mine and my children’s bicycle needs for the past several years. They are always quick to help out, and answer my questions thoughtfully and graciously. I am always satisfied with my customer experience and the work that they do. I recommend the shop highly

Friendly staff, very helpful finding the right helmet for me.

Great group of people at both the North and South Charlotte stores. Very informative and friendly. Very knowledgeable. Extremely attentive to detail and if you have an issue they can quickly fix, they will do it right there and not make you wait. Love stopping by to chat with them about triathlon and cycling.

I was not expecting the attention that we received from Alex. He helped my wife get fitted correctly, first time she’s had a bike that fit her. Very patient and answered all our questions. I feel we got a great value from Trek.

The team at Trek North has been awesome, they keep my bike running like new! I have had so many questions on components and accessories, I get great advice from Keith, Colin and Ryan.

The guys were knowledgeable and very accommodating! I dealt with 5 of the guys and each one was personable and helpful. We will be needing a couple more bikes and will not hesitate at all at returning!

This is the only place Im happy to spend my money! Special Shout out to Alex and Jason for superb customer service. I am relatively new to the sport and everyone in the store treats me with respect and is always giving bits of knowledge to help me become a pro. I love it!! As far as Im concerned this is the only place to shop for bikes and parts in Charlotte.

I’ve been in the Charlotte location 3+ times. I’ve purchased a cold weather riding jacket, cell phone holder and today a water bottle cage. I’ve even sent a person to purchase one of the cold weather riding jackets. About every time I’ve been in I’ve been asked if I’m in the system. I always give the same answer. No! Funny thing is no one has taken the time to put me in the system. Every time I’ve go into the competitors store (REI) they’ve asked me if I was a member. Every single time until I eventually signed up. Probably want be visiting this store for awhile.

Went in today to get a new tube for my bike. I’m new to the cycling thing. Felt I could ask questions and get advice from the guys at the store. They were very kind and gave awesome advice I appreciated. Thank you guys.

I brought in a mid 70’s bike for tires and was blown away by the effort and attention the staff gave to this project. It took a few tries to find tires that would work on the old rims but their solution was fantastic! They went above and beyond to work on other parts of the bike that I didn’t know could be improved upon and when I came to pick it up, I could not believe how nice it looked! Their efforts were amazing and appreciated. This was the second time I had been here (the first of which was for tires on a newer bike) and would absolutely recommend them to everyone!

We have bought many Trek bikes over the years, several from the North Charlotte location. The equipment is always quality and the store gives great customer service. “Santa” recently brought my daughter a new bike for Christmas and the North Charlotte staff worked with me to hold on to the new one until it could be picked up as well as a trade in after Christmas. Highly recommend if you want great service!

Nice store, good selection of bikes for any type of riding. Helpful, knowledgeable staff.

Love this bike shop. Thank you Jason and Colin, for the brake job.

They got my bike in and out the same day. They were very friendly and helped to me sure my bike fit me correctly. Highly recommend.

They had a bike in stock when no one else did! They assembled it right away for me to purchase.

Walked in looking for information on bikes and stood there with my husband for 10 minutes and no one awknowledged that we were there.

Great responsive and knowledgeable staff with good quality outdoor biking products.