Yesterday I was in need of a twin mattress frame and I called six different locations in which nobody was helpful. I finally went to the University city location. When I walked in I was greeted by Miss Bonita, and told her what I needed and she was right on top of it. She made the whole transaction so quick and easy. I have never met an employee of any business that was as courteous and kind as she was. I will be calling corporate to give some praise to Miss Bonita and let them know what an outstanding employee they have. I will definitely return to this location For the purchase of a bed for a master bedroom in my home. So if you have any mattress needs I highly recommend that you go to the University City location and deal solely with Miss Bonita. You will have an amazing experience with this location and especially with her.

Mrs.Bonita is simply AMAZING! She greeted me as soon as I came through the door with that beautiful smile. She’s very helpful and extremely knowledgeable about her products. She took her time to help me find what i was looking for, i recommend this store to anybody because she’s going to over and beyond to help and her personality is out this world. I will Be back to purchase my next mattress.

Great experience today at Mattress Firm University. Mostly because of Bonnitia. She was very helpful quite knowledgeable of her products and about sleep in general. Thankful she was there to guide us through our purchase. Strongly recommend requesting her.

Everything I needed to know and every question I had about any of the mattresses in the store was answered by the manager, Bonita. She was absolutely wonderful! She allowed me to test every mattress that I was interested in buying or not. That is what I wanted and expected from Mattress Firm. I was not rushed and was able to select a mattress that was comfortable for me. I will recommend to others that store in the University area to purchase their next mattress.😃

Everything was lovely really appreciated the sales person She took time to show me how to operate the bedI learned a lot from herThanks for everything

I had the best experience ever at this Mattress Firm location (University) Miss Bonita was amazing from beginning to end! I originally purchased the mattress from the IKEA Blvd location however, when I revisited to make an exchange, the salesman was very rude and not helpful, so I left. Miss Bonita was extremely helpful the moment I walked in. I left the store completely satisfied with my new mattress!!! Thank you so much Miss Bonita for turning my initial experience completely around! 5 star service!!!

Bonita is amazing! Very well educated on every brand of mattress. Best experience I have ever had when shopping for a mattress. Bonita made my experience fun and very easy to make a decision.Go in while she is working!

Bonita was extremely helpful and fun to work with. It has taken months to figure out which mattress was best and she really took her time and explained a lot.

Great experience working with Bonita! Bought a new Queen sized mattress for our RV and it is working out great so far.

I had a wonderful experience with Ms Bonita at Mattress Firm she was very helpful in assisting me with finding the right mattress and her customer service skills was awesome she went above and beyond for my business I will definitely refer customers to her in the future!!!

Outstanding sales and service by sales associate BonnitaThank you so much ! Alan

Great customer service. The lady who worked with us took time to explain everything about each mattress we looked at. She even stayed a bit past closing to make our mattress was exactly what we wanted. Happy customer, no complaints here.

Attentive salesperson. Next day delivery. Quality product.

Bonnitia or bonita 😊 very very extremely friendly and honest sold me 2 mattresses.And we are super happy. Thank you!!! Señorita.

Jarrod was incredibly helpful and very informative. He took his time to explain things and in no way pressured me for a sale. I appreciate his approach and helpfulness to understand the latest in mattress technology.

JD was excellent in explaining features on beds we looked at. Having it delivered tmrw!!!

The store manager (Jared) was great, couldn’t ask for anything more! We previously bought our mattress at another location, and had to submit a warranty claim. We went back to that location to obtain a new mattress and had a horrible experience. Then we went to University City location and had the best experience. Jared was very helpful and sold us a new mattress without any issues. Would definitely recommend 100%

Awesome place very knowledgeable and she cery nice and up and honest abt everything

Bonita is the best ! She was personable, knowledgeable, and very efficient. If you go to this Mattress Firm ask for her ! You will be taken care of.

Bonita was very professional helpful and I will recommend friends to go to mattress firm

Miss Benaja was customer friendly and was interested in helping you meet your budget with a quality mattress within that category. She was very professional and knowledgeable about the stores merchandise. I would recommend this store to anyone looking for a quality mattress and being treated with integrity, respect and receiving outstanding customer service by an awesome sales associate. Thanks!!!

Great buying experience. Bonita is amazing and very knowledgeable

Benaja was awesome! We were literally in mattress firm for 4 hours going back and forth between which mattress we wanted. She was very knowledgeable, patient, and helpful to us during our time at the store!

Benaja was so helpful and very nice. Great customer service and very knowledgeable on products. Awesome employee. Mattress is awesome. I feel better already about being able to sleep.

Everything was perfect Mrs. Bonnitia was very helpful and very informative. Great experience I will be coming back to get another mattress.

Refuses to answer their phone. Will pick up, bit then hang up after a few seconds.

I had a wonderful visit to Mattress Firm-University City and my sales associate, Erin, was a wonderful lady!If you don’t know what you are looking for, she can definitely help! I did know my price range and let her know up front, making the process easier to narrow down for both of us. Erin was very kind, a lively and lovely personality, and was a genuinely sweet person. She asked a few questions to learn my preferences on the level of firmness I liked in a mattress, how I like to sleep (back, side, or stomach), and if I knew what style I liked it to be made out of: all coils, memory foam, or the really neat hybrid type that has both. After that she was able to show me different options in my price range and let me have a few minutes to get comfortable and test them out. She was very knowledgeable on the products in the store, including accessories like pillows and protective covers for the mattress. Erin made the whole experience very pleasant! I purchased a mattress and am very excited for it! Thanks Erin!

I had a great experience at this location. The store manager assisted me and was very knowledgeable about any questions I asked. I am very satisfied with the mattress I purchased. Thanks again !

My fiancée and I had a great visit to Mattress Firm on a Saturday morning right when the store opened. Erin was a huge help to us, walking us through the different technologies and feels from plush to firm. She even got us pillows similar to those we like at home to ensure a close mimic of how we’ll sleep. Once we picked the one we wanted, Erin walked us through our financing options and any additions. She quickly got us wrapped up and out the door with our new mattress on order to be delivered later this month. Highly recommend if you’re on the market for a new bed!

I had the BEST experience at this store. The manager Jarrod was professional, courteous and EXTREMELY helpful. Couldnt have asked for more. Received my mattress in 2 days as promised and delivery was a snap! HIGHLY recommend making a visit to this location...you wont be disappointed!

Super sales staff, really know their stuff. Thanks for a great experience.

Benaja was very helpful and professional! It was a pleasure!

What a wonderful experience! I got exactly what I needed and Mrs.Bonita was the best!

Great customer service. The salesperson was very knowledgeable and made my wife and I feel confident in our decision.

The lady that assisted me was very helpful and friendly. She showed me several options for the type of mattress that I was looking for. She was very patient with me and talked me through the options. When I made a selection the purchasing procedure was very quick and she explained again all my options for delivery and removal of my old mattress. I never felt pressured our pushed into anything. I would definitely recommend this place to anyone interested in buying a new mattress. I will be coming back soon.

Very nice young ladyShe helped me with my selectionVery patient and attentiveBenaja is great!!!Go see her!She will help you with your purchaseEasy smooth !!

I was in and out in less than ten minutes. I went in, said what I wanted and was asked what I was looking to spend. I was then shown some examples and my questions were answered then and there. A smooth and easy process.

Super friendly staff. Great prices. Mattress in stock and can deliver whenost convenient for me. Highly recommend this store!

Awesome got the 0 %apr for 12 months and got a great deal from the employee on duty great bed overall great service would come back dont get scammed from these low budget bed places

Beautiful experience. The salesman pippin did a beautiful job with explaining with clarity everything we needed to know. Very helpful with selling us a quality mattress.

I walked right in and the staff were helpful and knowledgable. Terrific experience. Will come there again in another ten years .

Helpful staff took care of me and got me in and out same day with 2 mattresses.

Great customer service! Pepin was so helpful and worked hard to try to find a mattress and pillows that pillow help with my back/neck pain. We love our bed!

Erin is the sales rep that took care of me, even she was not the person who sold me the mattress, she did an amazing job, she really took ownership at all the times, and even I was not satisfy with the product that I purchased, she went above beyond to help me with so many issues I had and always she was there for me .i know there is a policy to follow but I know too, that there are circumstances we have to escalate something to our bosses to get happy customers, that at the end is all it matters, and Erin knows how to treat customers, great, awesome, very professional Erin

I was looking for a mattress for my daughters new bed. Erin was friendly and she help me find a really good mattress for her. She explained everything thoroughly and made my shopping experience a good one.

I came to this location on 8/4/20 looking to purchase a mattress to replace my old one. My old mattress had a spring in it that was poking me and causing back pain. Erin, the store manager, was very kind and attentive to my needs. She worked within my budget to find a mattress that would help me relieve my back pain. Erin was thorough in explaining the benefits of the mattress, 120 day sleep trial and the factory warranty. Even though the mattress that I purchased was not in stock at her store, she found a way for me to be able to pay in store and pick it up from another location on the same day. I purchased a Sleepys Doze mattress and so far Im loving it!

Great experience! Salesman on staff was very friendly, helpful, and professional. Would recommend shopping for a mattress here.

Literally the easiest, most hassle free buying experience. Erin made everything so simple. I was in and out in no time, with my new bed arriving in just two days!

Great selection and friendly staff. Go check it out!

Erin Whitmyer at the University Mattress Firm is the best. Her kind and friendly manner made it easy to shop here. She was very patient and answered all of my questions. I will definitely purchase my next mattress here and will refer others here.

My experience was beyond great! Erin was so warm and friendly immediately as i walked in. We began with a little questionnaire about what I want in a mattress and any aches/pains I may have. I was informed about each mattress, their qualities and if they’ll help with some of the issues i was having. She took her time explained everything and even side by side comparison of the final two mattresses I chose. I was able to get a great deal on the mattress I really loved and left with a few helpful tidbits take with me! I will return here for ALL of my mattress needs from now on. Thanks Erin!

I had a wonderful experience at this store, there was no high sales pressure like other locations. Erin is so friendly and knowledgeable, she was very patient with me during the entire shopping process. I definitely recommend this location! The adjustable beds are life changing by the way!!!

Geoffrey was very professional sales associate. I just moved to Charlotte, NC and I was not aware of any good mattress stores yet, however, once I went into mattress farm university city, I felt I should get my new mattress at this store.Geoffrey was very patient and kind. He answered for my several questions patiently with his big smile. He did set up next day delivery and provided me convenient delivery time after my work.Now I can sleep comfortably. I strongly recommend mattress farm university city and I appreciate Geoffrey’s professional attitude and warm heart toward his customers.

I couldnt have had a better shopping experience!!! No problem with social distancing. The prices are great and Pepijn was the nicest and best salesman Ive ever done business with!!!

Amazing experience, Erin Whitmyer made the transaction easy . Helped me find exactly what I need and had multiple choices . If a mattress is needed please visit her location ! Thanks tenfold for the help on the tempurpedic ! Give her a raise

Erin Whitmyer has been amazing during my process in finding my perfect mattress for myself! She was very knowledgeable, caring and catered to me of what I needed and not pushy! She definitely went way above and beyond than what she was expected to do. I got an amazing bed bed at an awesome cost!! Thanks so much Erin you definitely deserve some kudos and a pay bump!! Your are very much appreciated!! Your the BEST!!

My husband and I went in to purchase a new mattress and could not have had a better experience. Erin was absolutely amazing. She was so informative and helpful. She answered all of our questions and really made sure we picked the best mattress for us. Highly recommended.

I stopped in at Mattress Firm while waiting on a friend in the University area. In need of a mattress, I had planned to wait a couple weeks until I had an sufficient amount of money to make a deposit on a quality mattress. John, the salesman, after we discussed my needs in a mattress, he showed me several mattresses, he answered all my questions very thoroughly. I was absolutely impressed with his knowledge of each brand of mattress and his honesty. My mattress will be delivered Sunday. I will return to share my satisfaction or dissatisfaction with my mattress. Thank you John and Mattress Firm for making this purchase painless & satisfying! Patricia

Ruben at mattress firm was such a great help when helping me find a mattress. He listened to what was important to me and helped me find the perfect mattress for my new apartment! The process was seamless and he answered all of my ridiculous questions! Would definitely go back!

I had a great experience at this store! As soon as I walked in I was welcomed and the help was so friendly and the sales were great. I would highly recommend this store to anyone in need of a mattress in the area!

Awesome customer service. Very friendly and funny. Made mattress shopping very fun. They will work with you financially with awesome credit options. Plenty of options to choose from and best prices out of all furniture stores. I worked with Nikki who make this experience great for me. Make sure you ask for her when you come in!!!! I promise

There was only one person there and that was Mr Pipen . I might have spelt his name wrong. He was so patient with me and my son. I know I wore him out. Yet he was so nice. Very good customer service. Thank you.

Erin was very helpful and informative about how each mattress feels and whether or not the mattress was a good fit for you. Great customer service skills.

The gentleman was helpful and knowledgeable.

We are so excited about our new bed from Mattress Firm University. Geoff’s expertise, knowledge and easy going manner was exactly what we needed as first time buyers. The buying process was so easy and we never felt pressured to buy or upgrade. Geoff helped us stay within our budget and leave with an incredible Bed. The delivery option is amazing! Our bed was delivered and put together upstairs in 10 minutes!! I highly recommend Geoff and his team at Mattress Firm University.

Christopher Bowie was an excellent sales representative. He displayed professionalism, patience, and was knowledgeable of products that I was interested in and informed me about devices that I didn’t know about. I am exceedingly happy with my new sleepys slumber plush mattress and adjustable bed frame with adjustable base. I am a very indecisive young lady and he was very understanding with my frustrations and concerns on buying the most appropriate mattress for my sleep pattern. Thanks a lot and next day delivery now that’s reliable I’ll be sleeping peacefully in less than 24 hours

My experience with Erin was phenomenal! I knew exactly what I wanted and she was able to get me out the door with that and more. She was very knowledgeable and patient and explained everything. I had been to another location with horrible customer service, but Id defienetly travel out of my way to continue business with her and Sherry at this location.

I recently moved into a new unfurnished apartment after graduating from UNC Charlotte, and was in need of a box spring for my new bed. It was a wonderful experience looking around at nice mattresses and box springs for my bed, and the man working at the store was a wonderful help. He got me the best deal for my box spring and I can say after 2 weeks of using it, my bed is very comfortable! 5/5 stars for sure!

Great service. Erin was very professional and knowledgeable. Great options of Beds. In and out service. Thanks Mattress Firm. Especially Erin. Thanks

I visited Mattress Firm in University on 3/20 and had the absolute pleasure of being assisted by Erin! She was AHMAZING! She took her time with us from beginning to end and was extremely knowledgeable about the products offered, which ultimately helped us a great deal in making our decision. If I could give her 20 stars I would! We are definitely looking forward to enjoying our new Temper Pedic for years to come and are beyond satisfied with the outstanding customer service we received!

Great service, quick and efficient!

I visited this Mattress Firm today and the experience was great. I was able to come in and get a great purchase that I was satisfied with. Pepijn Sluijter was a amazing salesmen and I mean AMAZING!!! Very helpful, great personality, and had a lot of knowledge! Thanks again Mr. Pepijn!

Great service by Pippin the salesman. Fair prices and nice store.

Erin was absolutely amazing! She worked with my budget and made sure I was getting a mattress that worked with me. She also matched the price of another mattress I was looking at and then gave me 10% off of that! She was the nicest person and made the buying process easy, quick, and fun! Definitely go here and definitely ask for Erin!

Erin was very helpful in choosing the proper mattress and finding my exact power bed frame.

Good selection, attractive prices and generally nice people to do business with.

My visit to Mattress Firm was seamless. Erin was so helpful and informative, very impressed with the plethora of knowledge she knew everything from.beds to mattresses to pillows. Great experience! Ill definitely be back to do business with her. Thanks Erin!

I don’t normally leave reviews but Erins professionalism and customer service was amazing! Made the whole process very easy and enjoyable.

Customer service was excellent. I will continue to come to and recommend this company.

Erin was great. I came in already in mind with what I WANTED. Erin made sure I got what I NEEDED.

On my way home from work I stopped at Mattress Firm to see what they had to offer! What a productive stop :-) I got everything I needed and Phil was such a pleasure to work with. He helped me get 2 beds for a steal! I will definitely return for future purchases. Smooth and easy transactions!

I really had a good experience, with these guys and Erin Whitmyer was a real help, thanks for the wonderful customer service.

I worked with Erin Whitmyer for the second time. And just like the first time around she was very welcoming, friendly, and great to work with. Her willingness to help me find exactly what I was looking for was noted and very appreciated. She went above and beyond, and followed up afterwards to make sure the process went as planned. When I came back about 8 or so months later, she remembered me by name. Very personal experience, thanks Erin!

I had a very good experience in the showroom, however I wont know about the portable bed I purchase, until I receive

I had a great time speaking with Ruben last week regarding the type of pillow I needed. I came there looking for the Purple Pillow but Ruben insisted that I try the ones they had in the store. He was right and I was sold on the cooling pillow. Amazing customer service from Ruben and thank you for the time you spent informing me on each pillow type.

Erin, Cassandra and Eli were extremely helpful. I went to the store three different times and received excellent customer service from all three. Their expertise and knowledge of the different types of mattresses was great.

My husband and I finally decided to purchase after a brief description of each mattress type from our patient salesperson about the firmness categories and how the mattress is related to the operation of the remote frame etc; Ms. Erin Whitmyer, was excellent and has great customer service skills. However, we are in our first week and are not sure if we have solved the back problems yet but still trying to adjust to the new mattress and remote bed. Will write another review when we experience 30 days of adjusting to our new toy,. We really love mattress firm delivery schedule great way to keep business flowing.

Nikki and Erin were both very helpful and wonderful. They showed us exactly what we needed and made sure we left satisfied. I cannot wait to come back!

We had a great experience here! Erin explained the product selections and pricing structure extremely well! We feel like she worked out a very generous offer for us, and they delivered/installed everything a day later! Were very pleased! Thank you!

Talk about an experience!! Erin is a Guru!! Super nice, super patient, super knowledgeable. This was my 1st time buying an mattress to truly fit my needs. Erin did not overwhelm me with going through every bed, type, etc. She listen, we spoke, then pointed me in the right direction. I had the time to truly test the beds I liked, close my eyes, embrace it all. Meanwhile Erin patiently waited smiling and organizing pillows while still informing me on the need to knoww when it was important. She didnt rush, we all laughed; the experience was just so perfect. Its says a lot when you can be sold without buyers remorse. As for the bed that we choice together, A++.Thank you Erin!! 😬-Still expensive, but Im happy. Lol

Erin Whitmyer, was supercalifragilisticexpialidocious. I highly recommend you go see her if your in need of a mattress.

I went to Mattress Firm today and meet a lovely sales woman, her name is Erin. This Mattress Firm is located in Charlotte NC. OnJ.W. Clay Blvd. Awesome, Awesome service. She listen to me. I dont get that when looking for a Mattress. I got The Perfect Mattress and Adjustable bed with massage to help my back pain. Thanks Erin. Your the best.

The young lady who assisted me was knowledgeable and very pleasant. I am very happy with my purchase. Great purchase and I will purchase from this establishment again.

Saved my life had been driving around for hours looking for a new bed. Made me feel comfortable and was very knowledgeable.

Mattress firm has always been my choice for a perfect firm bed. I have purchased several from them and the atmosphere is truly the best. I would like to thank Thomas today with his quick understanding of my visit. Im on my out the door and tonight my grandson will be sleeping in comfort.Thank you Mattress firm

Thomas was extremely knowledgeable about everything in the store. He asked us about our sleep history in order to find the best fit for us. And got us a great deal!I really appreciate how much he helped. Would definitely recommend.

I went in today and Mrs.Erin W. Was so nice and friendly. She helped me find a good and nice headboard for my grandmother. She also gave me an additional 10% off which was awesome. Great price and the process was less than 20mins. This will be my 4th purchase. Thanks again MATTRESS firm for the great prices and quality...

Erin was very knowledgeable. She spent alot of time with us regarding our decision. She was very professional and because of her I feel like my husband and I will get a good nights sleep. Thanks Erin!

Tom was very thorough and easy to work with. They covered all our options and we never felt like we were pushed in any direction. We got delivery options and feel like we picked a bed that will really get us the best sleep possible. Thanks!

We went in today searching for a mattress and Akila was awesome!!!!!! Her customer service skills are phenomenal! Several families came in as she was assisting us but she never left any of her customers unattended. Thanks for everything and we will send customers your way! The Walker’s