I asked for a style and got what they wanted to give me. I reached out a week ahead with photo and said I wanted the exact same size and length. When I arrived for my appointment they tried to re quote me. Since I refused pay more my hair style isnt the same as I requested just similar. They do neat work BUT beware they are SLICK. I simply paid and left but future customers should know. I was on time but had to wait 40 minutes for a braider plus for her to get set up.

I drive tractor trailers. I went here today to get some large senaglese twists. I did not have an appointment. They were absolutely professional and did an awesome job on my hair. They took out my old braids, washed and deep conditioned my hair and braided my hair beautifully!!! They were all very nice and a joy to be around. I felt right at home!!! Thank you some much for everything!!!

Ive recently had a crochet hair style done, I asked for specific hair braiding pattern, to preserve my edges and asked several times but was ignored. You have to be vocal, because they will ignore you and yes you and not do what you request very frustrating.Braids were too tight, and they changed the price when I arrived for service... the good thing about them they accept walk-ins.

Stay away from mama she try to do 3 people head at one time and cant even do hair. She did the most ugliest goddess braids for me . 50 dollars down the drain. Will never go back again.

The wait is ridiculous. Despite me making an appointment at 10am, I had to wait 4 HOURS. Then when they finally started they kept walking off to have conversations with fellow workers. Not only that but they’re extremely overpriced. Normal length box braids for $175???

I made an appointment to get microbraids but was persuaded to get small box braids which was better for my hair being that my hair is still growing back from me cutting it at the beginning of the year. The ladies that worked on my hair were very professional. The older lady know how to grip the hair to make sure your braids wont come out...lol but overall they did an excellent job on my hair. When I walked out the shop my boyfriend immediately complimented me.

They do a remarkable job on my wife and daughters hair.

I went to Agou braiding for my 12pm appointment that I scheduled yesterday. I text the same number every time with the same stylist Louise. When I arrived today. Louise was clueless about my appointment. She was there with a older lady and one more braider. Louise made me get in the other braiders chair and she immediately snatched the cape off my neck sayinv my hair was too short on the side. Louise always braids my hair due to shorter sides. They left me sitting in the chair. They started speaking in their language and then Louise said come back at 4pm. I live almost an hour away. Not possible. She stopped talking to me or answering my questions about my appointment. I walked out and will never be back. Do not schedule here. Rude, and nothing like my first experience where the women were nice send professional.

I contacted Agou late Friday evening after I had been turned down by both Aabies. One wouldn’t do my hair because they said the style was too easy, whatever that means. Maybe because I wanted “french braids”. Not only did Louise take me, she was very pleasant. She did an amazing job on my hair. I could tell that she cares about her craft. The salon was decor was nice and everyone was friendly. It was such a great experience, especially after “Aabies” rudeness. I am definitely coming back!!! Thank you so much!!! I highly recommend Agou and Louise!!!

This was my first time here and my experience was wonderful!!! Fatou was an absolute gem!!! This shop is very peaceful and they are VERY respectful. Fatou had to start on another head and Olga came right over to finish the job and was fast and sweet. My head isn’t sore and it’s so light weight. The owner Mimi is running a very wonderful establishment and she pulls her weight around the shop and helps in every way!!! I would give more stars if I could but they definitely gained a new customer!!! Thanks ladies and I love my box braids!!!

I absolutely love this place! Louise and Elyse are wonderful 💕 The staff is friendly and the prices are great. When it comes to getting my hair braided, I will only come to this location. If you are looking for someone who will braid your hair in excellence, give them a try! You wont be disappointed 👍

After 3 attempts in one day my conclusion is they do not specialize in twist and have no clue what the difference is between Marley twist, kinky twist and Senegalese twist. Very rough on head very rigorous! Does not honor 24 hr services as advertised. Owner made severa attempts to rectify my issue my hairstyle was better but still not what I wanted or paid for. A week later after the stiffness wore out I discover one of my twist was cut & unfinished. The lady who did my front twists are intact and good length but the lady named Mama who did the back did not do a great job. Twist in the back are unraveling, hair coming out, shorter/thinner and uneven.

They charge too much just for box braids. Over price, never go there. Braids did not lost long and when they started the lady was doing the wrong ones and I ask for my edges to be left out. So did not do what I ask. So I had her to take them out and redo them the right way with my edges left out. Bad experience never go there again.

MaMa is the absolute Best!! All the ladies are phenomenal honestly. I used to come for braids and now my dreads.

I am a stylist and I am pretty picky when allowing someone else to do my hair. It’s been a rough few weeks for me and I had no energy to do my own hair. I am happy that I found Agou. When I entered I was greeted and when I had to change my style due to timing I wasn’t rushed or forced into choosing a style. A beautiful jewel named “Mama” braided my hair.. she is someone I’ll always remember and I appreciate her speaking life into me and encouraging me during one of the most hardest times of my life. I appreciate her for being so caring. My hair is beautiful and it put a smile on my face. I would highly recommend this place to anyone! You will not be disappointed at all.

Their website says they do Flat Twists. I called ahead to see if they acceped walk-ins and I told the woman I was interested in getting Flat Twists, and she told me to come in. When I drove to the salon, I showed a woman a picture of very basic Flat Twist hairstyle. I was told that they dont do that here. I wish they would have made that clear before I drove down there. Extremely unprofessional. Never again.

Very Expensive 225 For some box braids? Smh

Not only was my hair done wrong when I ask for it to be corrected my hair was cut without even looking at where my hair stopped I was put 6 braids across the back of my hair enoug there to only cover 3 I lost the middle of the back of my hair I lossed both front sides of my hair gone if u want to loose hair and money come here u will wake-up to whole braids from the root laying next to u

It was my first time getting my hair braided and these ladies are great. Great vibe great service.My style has lasted as long as I wanted.See you soon

My first time visiting and I got tribal braids.All of the beautiful ladies are very professional and friendly and I really enjoyed my experience.I also watched a sew in get completed while I was getting my braids and it was so beautifully done and styled. Very effective and efficient when it comes to time and they do focus only on the client while you’re in the chair!I recommend this place and I’m definitely a loyal client moving forward!

They got me in and out in time. Very satisfied with my hair and the ladies who braided my hair were extremely nice. I often get family to braid my hair, so i was surprised with the fees and the new way of charging for length. That’s the reason for the 4 star instead of 5.

I picked this place because of the high ratings. After two weeks of the date I got my hair braided, the hair has gotten so stiff at the roots it’s pulling my hair out in the front. I have not put any gels or anything to make the hair stiff. I questioned the owner about the quality of the hair and if it was 100% human hair. Because of how the owner talked to me is the reason for this review. I expected high quality 100% human hair....Be aware, If your package doesn’t say 100% human hair. You are probably going to end up with 1% human and 99% horse tail. I shared a picture of the package the horse hair came in. My hair looked and felt great the first week, now it’s stiff and frizzy And tangled. 👎🏼

I was a walk-in, got straight in the chair...they were courteous, patient while I figured out what exactly I wanted and executed. Definitely will be back for the upkeep.

Called the day before and was scheduled to come in at 10am next day. The new manager greeted me at the door, went over the pricing, and the ladies were ready to take me as soon as I walked in. Both Momo and Louise worked on my hair and did a GREAT JOB! very neat, not a lot of loose hair, and Done in about 5 hours like she said. Thanks ladies! (I added the gold string myself)

Every since i move to Charlotte 4 years ago I been going there to get my hair braid. They do an awesome job and it dont take all day. I really like the fact my hair looks nice and Im not there all day

First time coming here and the environment is very welcoming. Mama did my hair and she works really fast ! She’s so sweet. The shop is clean, professional and the music choice is the bomb!Not to mention the young lady at the front (Mimi) greets you and she’s very nice. I recommend coming here to anyone ! & I definitely don’t plan to go anywhere else to get braids ! Will update you all once i take them out and see if there was any breakage or anything 🖤

Never had my hair braided in Senegalese twist and I love it. Everything was clean and everyone was super sweet. I have found my favorite braiding shop in Charlotte. They even give you point to build up discounts on future appointments. Now how many shops do that? Thank you lady’s for taking the time to make me feel beautiful again. I greatly appreciate it.

No appointment needed I walked in my stylist was very friendly and I will be going back thanks (ma ma)😁

Been meaning to leave this review for a bit now. I went here almost two Saturdays to get starter locs. The woman who did my hair, Mama, was a bit rough, but im very satisfied with my starter locs! Cant wait to watch them grow. I will be back for future retwists!

I have been coming to Agou for approximately 1.5 years, and it has been BY FAR the best experiences EVERY TIME! My wedding party - had them go there. My granddaughter - now goes there. They are... 1. Clean, 2. Personable, 3. VERY reasonably priced, 4. Professional, and 5. HELPFUL. They are not just out for business. They CARE about your HAIR. I have had my ends clipped, hair masks... They are truly WONDERFUL. AND... My hair is ON POINT EVERY TIME😊😍🥰

I Had an appointment made but once i got there was told the lady wasn’t there. I was going for a wash retwist and style.Was told to wash my own hair Terrible job on retwist and style a lot of the locs are twisted the wrong way smh. Then she cut some of my locs without asking me. I will NEVER go back.

I went here for regular box braids and I had no idea how expensive it was to get your hair done By the Africans In NC my boyfriend paid $235 for my box braids to only look good for a week. I have short hair and they did not braid my hair with any jam to tuck my hair in only put grease in my head which will not tuck my short hairs in the braid. I braid myself so I know this technique. I have had my braids for 3 weeks and they look a year old literally I will never pay $235 for my braids to only look good for a week not worth it !!!

It really depends on who your braider is. I booked my daughters appointment online . The online price is the price I expected to pay. I get there they didn’t have the hair color I needed for my daughters hair. The braider also trying their best to convince me the color 1B is the same is 2... we all know it’s not. Anyway, I should have left but I didn’t. Nevertheless, my daughter hated her hair. She got two feedin braids and the braiding was not consistent in size. One side slightly bigger than the other and grrr... I won’t be getting serviced here anymore but don’t let that stop you from getting your hair braided. Just make sure your braider can braid and that they have your hair color.

My mother and I go there to get our hair done after we heard about them from a friend. They’re really easy to work with and they understand the care of your hair and the style you want. They always make sure I look good and that I’m happy with my purchase, so they got a faithful customer!

This was my first visit and the ladies exceeded my expectations. They were all professional and the work quality was superior. I will definitely return.

Ive never had a bad experience in this salon. Theyre professional, reasonably priced and always do an amazing job on my hair. I love it here

I’m a 21 yr old male not too expensive and it’s a good friendly environment best dreading I had done so far

I recently got my hair braided here (Feb 2020) for the first time. I asked for a corn row style with 7 braids & I wanted them long down my back They came out BEAUTIFUL & exactly what I wanted!! Louis did my hair, she was so nice & fast.From the first time I called to make my appointment, the customer service was great, so I had a good feeling that my appointment would go well. I did book my next appointment before I left, no need to go anywhere else. I do recommend this braiding shop to all you Queens! 💕

I called Saturday 10/17/20 for an Sunday appt.10/18/20 with Fatou. She stated that shes not there on Sunday, so we scheduled it for Thursday 10/22/20 @1:30 pm. When I got there, she was not there, so Mama did my Cornrow ponytail,,, It looked Ok, not want I really wanted but it looked ok,, when I got there, I was treated so nicely, but my ISSUE is that I have scheduled 2x with Fatou and she was never there when I arrives.. So I will not be returning to AGOU again.. Customer Service is great!!! but she does not keep her word /time for clients.

Enjoy the services my daughter gets. Louise does a great job.

I called the shop ahead to confirm my 10am appointment for small box braids, I was told everything was on schedule and quoted a 6hr braid time. I arrived at 10am and was asked to come back at 1pm. I went back at 1pm and had to wait for 30 minutes... When I got into the braiders chair it took her 45 minutes to do 8 incomplete braids then she took her 30 minute lunch break. She started working again but kept getting up and taking breaks. Half way through my hair the braiders switched, wasnt a problem because the second one was much faster than the first. After 9hrs my hair is finally complete. The braids were the wrong size, medium instead of the small I asked for and the staff tried to argue with me that it was correct when it clearly didnt match the sample swatch. I paid my bill, but I didnt tip and Ill never ever book with the company again.The finished product is beautiful, but I was over charged because what I asked for wasnt delivered and the customer service and care was non-existent.

I had made appointment for another braiding place which ended up falling though. So I found myself struggling to find someone else to braid my hair after 4pm that day. So I google search nearest place and Agou. She was able to take on short notice, which I loved. The prices was a little pricey but the style turn out good. I had crochet braids in back and cornrows in front. My first time getting crochet braids. I know now that it was done right but it still came out really cute and I have been getting compliments on it. So overall did a good job

I have really enjoyed bring my daughter to Agou. Everyone is very professional, kind and prompt. Hair braiding results are always identical to what I ask for. I highly recommended!

Amazing job!!! I love my box braids ! Thank you for the quick amazing service. I will be telling all my friends and family and I will definitely be coming back!

Well let me tell you why this place is a 5 star. I’m new to area & was urgently in need of a place to get my hair braided. I can honestly say it was a great decision. The greet, the vibes, the points you receive for services!!! They are clean and very friendly! If your looking for a nice clean style for any type of braiding; this is the place to go!!!!! Ps: ask for mama

It was a very pleasant nice friendly place they were fast and quick

Great atmosphere in the shop, feels very homey. Momma was absolutely lovely, very patient and sweet. I’ll be sure to come back!

When I had dreads, Mama did a fantastic job getting me right. Theres a subtleness to doing mens hair that other salons Ive visited dont seem to get, but the ladies here do and I appreciated that so much! Made me feel welcome and prices are reasonable! Excellent business!

I love me some Mama and the staff. My braids always last longer with them. Very clean and friendly environment. They even fed me twice when they didnt have to. I am a repeat customer and only let them do my braids. They are fast and very neat and for the record I get knee length box braids everytime and takes no longer than 4 to 6 hours!!!!!!!

Make sure you ask for Louise she does great every time!

Love this shop!! I am a regular customer. Always in and out. Love the immediate appointments availability. The office manager knows her staff well and can easily get you scheduled with the best stylist for the job. There are TVs to watch while waiting and clean restrooms. Vegan food shop rt next door if u get hungry while ur getting a new look. 💜

My first time at the shop and loved it my stylist was ready when I got there it was a clean very professional atmosphere...my daughter and I will be back!!

Staff was super friendly. Positive environment. I love my hair! Definitely will return. Also I was seen at my appointment time!

Professional and clean. Good value.

Always a great experience!!

Very professional and courteous service. My first time going I was very impressed.

Very professional, clean store and fast work. Will definitely return.

Absolutely love this Salon. They are extremely professional and very quick.

I scheduled this appointment at the last minute and was thankful that I could get in. Staff was very professional, service did not take long, very please with my box braids I definitely will be coming back. I love my hair.

Great experience from braided, Mama. I made an appointment at 11 am. I called and let them know that I was running 10 minutes late. When I arrived, I was greeted by the owner, Mimi. Very professional environment and no wait time. I will definitely be back.

I love Agou Hair braiding been coming here for the past year. I get it in and out, the people are nice and they slay my hair every time. This the only hair braiding shop I will go to in Charlotte.

Agou Hair Braiding is top of the line, amazing quality, friendly people.I received SOOOO MANY compliments on my style. I expected my head to hurt for DAYS. However Louise was very gentle and the braids were neat. I would defiantly recommend, you wont be disappointed.

Every time is truly amazing! Never had to wait more than 5minutes. If you need your hair done right Agou hair braiding Fatou is the best around! She is amazing I have been a repeat for over a year

Thank you so much ladies for the great service you all provided to my daughter and myself. The salon is so beautiful and clean and the ladies are very professional and kind. I had such a wonderful experience here and beat of all my head does not hurt and the braids are not too tight! God Bless you all❤

First time going here and they did an amazing job on my hair and it didnt take long at all. The ladies are so nice and friendly i will definitely be coming back again.

Wonderful experience. Had an appointment for 4, came early with a friend and was in a chair by 10 that morning. Made my first time getting braids so easy. Would definitely recommend to a friend. Ask for mama!

Ask for Mama! She is so skilled and loving, she’ll have you looking beautiful! I felt so comfortable and welcomed. Feels like I’m at home!

Excellent job Louise! My hair was braided last night and Im extremely impressed. My edges are intact and Im feeling no discomfort. I will definitely be revisiting this salon.

Awesome work!!! Anna did my box braids and It took no time (4 hours). It was a fair price. At soon as I stepped out of the salon, people were stopping and commenting on her work. I really love it. The ladies are all very nice. OMG the salon is so clean and well decorated. I am so happy and will be definitely back. Very good service

I have been going to agou hair braiding for a while now but after my last experience, I will not be returning They do not take ownership of anything. I got goddess locs installed which I left in for almost three months which I was told I could leave in that long. I even came back in got them to touch-up around my two-month mark and I was told that still look good but I still got them to touch anyway. After taking them out I noticed that my hair was ripped out. I have very thick hair and that is very hard to do. I called the shop they act like they did not care. They told me it’s nothing they could do about it. But a simple apology goes a long way. I have never had this happen my whole time I have been going to this shop. They need to bring the old manger back because the new manager has no respect and bad customer service.

This is my second time coming to Agou. Both times I have received box braids. I went to the store yesterday and I was very pleased with my hair when I left, but the next day I realized that more than half of my braids were not tied at the bottom. I am very upset because I paid $190 for braids just to turn around and go back to the store and get them fixed. My hair is very thick and almost shoulder length so the price was fine. I had 3 different people working on my hair. The first lady did a great job. She was fast, neat, and checked to make sure that each braid was the same length. The second women was nice, but she was very hard on my hair and she lied about the military discount. She said that the discount only applies for people in the military, but on the website it says for people serving, spouses, and dependents. The third lady who did my hair was very slow, and didnt tie any of my braids at the end to keep them for unraveling. I called the manager and she was very nice and said I can come back tomorrow, but again I spent $190 just to come back and sit in a chair again. Not happy at all!

Great customer service, about a quarter through braiding I asked for a bigger size and they happily obliged! Took down the braids and restarted. Will be back.

Louise does a great job! If you’re looking for a new braid stylist, you’ve come to the right place!

This is a wonderful place of business! The owner is so personable and caring. I support black businesses especially those that priorities their customer and hold a standard of excellence! I appreciate you so much! Keep up the good work!!!

Clean, friendly staff and absolutely affordable prices. Ask for Olga shes been twisting my locs for two years now and she definitely does a great job. I like the products used from the shampoo to the locing gel,

I have been going to agou hair braiding for a while now but after my last experience, I will not be returning They do not take ownership of anything. I got goddess locs installed which I left in for almost three months which I was told I could leave in that long. I even came back in got them to touch-up around my two-month mark and I was told that still look good but I still got them to touch anyway. After taking them out I noticed that my hair was ripped out. I have very thick hair and that is very hard to do. I called the shop they act like they did not care. They told me it’s nothing they could do about it. But a simple apology goes a long way. I have never had this happen my whole time I have been going to this shop. They need to bring the old manger back because the new manager has no respect and bad customer service.

I really love my braids that Louise did today. I will be coming back!!!

I got my hair washed & braided. They had excellent customer service. It was a clean environment & they made sure I was comfortable plus i was in & out. Good job ladies. I would recommend anyone to go there & I will continue to go there. See you ladies soon...

Agou is the Place you want to get your hair done. The Customer service is Excellent, and the New Manger is very Friendly and respectful. I bought the black soap from the shop and i love you...

BEST HAIR BRAIDING FACILITY IVE BEEN TO IN CHARLOTTE!! Went on a Sunday(which was awesome) and the entire staff was extremely professional and cautious. The manager runs a tight ship and everything was organized. I was in and out in a timely manner and would recommend this place to any and every one solely based off my experience.

DO NOT GO HERE! EVERYTHING WAS BAD. The whole thing was a horrible experience. I arrived at the shop at 1pm and did not leave until 5pm for only six Ghana braids which usually take only an hour. AND I WAS THE ONLY ONE THERE. When I arrived they spend 10 minutes trying to convince me to get pricier box braids as opposed to the Ghana braids they knew I was coming for, since I had made an appointment two-days prier. Either because they knew they did not know how to do box braids, or because they thought I looked young and saw it as an opportunity for a come up. Finally, after seeing I would not waiver about my Ghana braids the woman told me it would be 85 dollars instead of the 70 dollars THE OWNER told me it would be over the phone, her reasoning is because they were going to do 8 braids instead of 6 even though I insisted on 6! After an hour of going back and forth with the woman, who could not get past the first two braid, she finally admitted she was not capable of doing the Ghana braids, and only after I said I was going to call my mother. THIS IS false advertisement because no-one in the salon even knew how to do Ghana braids which is posted boldly on their website. The owner then proceeds to call her sister who does not even work at her salon to perform the Ghana braids. The sister takes 30 minutes to arrive at the salon. The sister then proceeds to start doing my hair and when I tell her the braids are not how I want them she proceeds to start aggressively yelling in her native language over top of my head and waiving her hands. After the owner calms her down she proceeds to finishing the 6 Ghana braids. I then ask them if the braids would be 70 dollars since they did the original 6 braids instead of 8 they then tell me it will be 80 dollars without explanation. I truly believe they tried to take advantage of me because of my youthful appearance and being outnumbered. The owner was very nice but that does not constitute for the events that transpired, and her not sticking to her initial price. Not to mention THE BRAIDS WHERE NOT EVEN GHANA BRAIDS. The braids that the sister put in my head where more so GODDESS braids but not even. Which I tried to tell them all along. I showed them multiple picture of GHANA BRAIDS including one THAT WAS ON THEIR WEBSITE that they did not even know was there. I tried explaining to them to start the braid off small then make the ends thick but they started the braid off with thick braiding hair ignoring m requests. I left not only disliking my hair but feeling bullied and hoodwinked. I never leave reviews but in this insistent I just wanted to warn every one before they enter.

This is the ONLY salon that I will allow to braid my hair or my daughter’s hair. I have been faithfully coming here for over 3 years and our hair has never been so healthy and thick after taking out Our braids! The braiders are always friendly and helpful and they are FAST. I NEVER lose braids either. I LOVE LOVE LOVE AGOU!

Loved my experience here. theyre very welcoming and professional and did a great job on my 5 year old she got box braids. Not to mention she was extremely fast and maintained quality at the same time. Definitely would recommend and definitely will be a repeat customer.

My stylist Louise always goes above and beyond when she does my hair. So very creative and very sweet. I have been coming here for over 3 years. All the ladies in the salon do a fantastic job. The receptionist Shareem is so helpful and sweet. Love her personality and her customer service skills. I highly recommend this place and their prices are affordable.

I got my hair done to get ready to go back to college so I needed something that I knew would last. I ended up getting Fulani braids and I loved them. Mama took care of me and they came out really pretty.! She was very contentious of her hurting me or the braids being too tight. I’d recommend anyone to come visit here. I’ll be back.

Great braids done at Agou Hair Braiding and, people are very nice, kind and welcoming. I love my new hair and it would even be enough to thank these ladies for the work they are doing. Pricing is also good. Definitely will come back!!

I am happy I came across this location. I called to make a appointment and they had time to fit me in the same day. They are very nice and super fast. The prices are good and great quality work.

I found Agou online and decided because of their high reviews to try them out. I drove an hour and a half and it was worth it! I had two braiders in my head at one point and they both were very fast. The price was VERY reasonable especially with having so much hair and it being as thick as it is. They take walk-ins as well. I will be returning in the future to get my hair braided again!

Great job I loved my hair

The customer service was great but I feel we were overcharged. We were charged 125.00 and we are shaved completely off on the sides and back.(undercut) it took them 2 hours too do our hair. Two days later a row of them came out. Our hair didnt last 3 weeks. Very disappointing.

I enjoyed my experience. They have really good customer service and the price was pretty good since it includes the hair as well. My hair came out really nice and neat. The only thing that could be improved was how tight the braids were done. It was about a few days before my headache went away and the braids loosened.

Really disappointed in the work. I paid $300 for my box braids.. I chose the size and length when I walked in. The braider said she could do it and quoted me a price of $305. Multiple ladies worked on my hair. The braids in the top are the size I asked for, and they are neat and beautiful. However, the braids in the back are much larger, I noticed when a few started to slip out on my nape. It’s been less than 2 weeks. I compared the size to the ones up front and my oh my what a difference. Not happy with this at all, especially when I pay for a size, it should be that size ALL OVER.The braiders are nice, the place is clean, and they did the job quickly. ( Now I see why they were so quick). I feel like I got played. I feel cheated, and I am VERY disappointed. I don’t understand why you would try to get over on a paying client. The style is not worth $300, they made a lot of shortcuts in the back.... I won’t be back. Ive always gone to Eloms in the past, but I tried this place out since I live on this side of town now.I recommend Eloms, they are just as nice PLUS they take their time and they never ever did something like this to me.

I am picking a braiding shop to do several heads, as I am a review guru, I read one review where the girl is a frequent customer, and had a terrible experience, new management was mention as well, and they didnt care, saying there isnt anything they can do about it, just two months ago, management responded to her review, not once apologizing, or offering her next trip is on them, satisfaction guaranteed. It goes a long way to keep regulars in your salon, but it says most when they dont acknowledge their wrong, and offer it right. Making a minds isnt the same as taking responsibility or making sure that her next do is free of charge, especially considering the price she paid for that one. We will not be picking a salon with this type of poor management, and no respect.

Both of my daughters go to Agou and we LOVE Shareem. She does a great job. The braids are never too tight and very neat. We get stopped all the time by mothers wanting to know who did their hair.

Update: Mimi, the salon manager, reached out to me after my initial review below. She worked with me on an arrangement to ensure that I was satisfied with my service and experience. Also, I saw Mama on my second visit, to fix the issues from the first visit, and she was awesome! Thank you Mimi and Mama!I had the same experience as reviewer, Lindsey Roberts. Therefore, we mustve had the same braider. My primary braider, because two others helped out, took a lot of breaks, coughed in my face almost the entire time, and kept braiding too tight even after I spoke to her about it. I got short box braids and it took about 6 hours with three working on my head on and off. I have gotten long box braids before in 5 with one braider. Also, my braids are just ok at best. Some braids are crooked and alot of them have a lot of stray pieces sticking out from them. I have had multiple people say that they dont look worth what I paid for them. I feel cheated and I am so disappointed because I did so much research hoping to avoid an experience like this.

My first time there was a good experience i didnt wait long., Loved my hair exactly what I asked for. Staff was courteous and friendly. Location was easy to get to. Love loved my sweatshirt as well... I will be back (Arnold Schwarzenegger voice)lol...

I have been to many other hair braiding shops and to make this short and sweet, Agou stood out the most. The atmosphere is wonderful, and the quality of their service matches just as well. I showed them what I wanted and they got it perfectly downpacked to the T. I will definitely be returning.

Great experience with my stylist Fatima. She had a very easy spirit and was considerate and listened to my wishes regarding the tightness of the Senegalese twists. My twists are not painfully tight and uncomfortable. Definitely would go back for her. There was a mishap with my initial appointment and I had to reschedule. The owner was apologic for the mix up and gave me a discount. It was only $10 but I had to rearrange my whole weekend schedule to accommodate the mix up as I was going out of town. Only minus was the discount to me

Great place to get your hair braided. I have been to this shop 3 times in the past 2 months and I love my hair every time. Will see you soon...much love SW

I love this place. Ladies here are always nice and do a very great job .I would recommend getting yr braids done here. I went today and micros only took 4.5 hours both ladies was very efficient and each braid is perfect.