LK
LKQ/ Keystone Automotive
1706 Queen City Dr, Charlotte, NC 28208, United States
Comments
Br
Review №1

The avoidance phone calls and leave people on hold for long times and then hang up. A long line of customers in store and instead of helping them they sat around and talked to each other.

Ja
Review №2

Long wait times and unpromising deliveries. Very unreliable.

Ni
Review №3

I have used this company why living in NYC, they are simply the best.

Mo
Review №4

Horrible costumer service they didn’t care if people skipped the line while others including myself waited 30 min-1 hour. They also parked in a reserved parking when they didn’t even have it and barged inside when there’s obviously a line waiting also without a mask.(Update) one of the guys at the front desk were on the phone speaking in Spanish about food probably ordering while having a costumer in front of them.

DM
Review №5

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Ga
Review №6

My experiences with lkq have been nothing short of inadequate. Their incompetent representatives have given me the run around for over a week now on a simple alternator that shouldve been delivered way over a week ago. Ive contacted the CEO directly, each one of their departments and have called numerous times and have received no help whatsoever. Ive been left unable to work for nearly two full weeks because of their complete incompetence. If I could give 0 stars, I would. This corporation should be embarrassed.

Ca
Review №7

The customer service is just awful at this place. Got an engine, there was clearly an internal fault so had to wait an additional week to get ANOTHER engine. Finally got the new engine and then the dealership i had my car at, had to go through leaps and bounds to get payment for it. Information that could have been given when the claim was initially made was left out, they were rude when asked where to send the invoice to. Just doesnt make sense to go out your way to be rude to people who actually spend money here. Will never have any close to me, friends or co workers get any parts from this place.

Al
Review №8

The lady on the phone gave me high prices and has bad parts knowledge.

sm
Review №9

First time there buy some paint for Nissan 350 z color match perfectly will do again

Ma
Review №10

They were nice and friendly and fulfilled my order {comma} however the GPS address needs to be adjusted for commercial delivery or customer pickup

Je
Review №11

Great bunch of guys! Im a truck driver that delivers containers there. These guys always have a smile on their face, and thats not always easy at 5 am. 😎

Jo
Review №12

Very polite and very professional I didnt realize my delivery time was from 8 to 5 and I thought it was 6 to 4. But they were nice enough still to get me right in the door and got me unloaded within a matter of 30 minutes

Ja
Review №13

Good people and parts but the service has always been slow and they wont do anything to help it speed up. Theres no way to even call ahead and have them pull it for you, its always a 15 minute wait that becomes 2 hours.

Se
Review №14

Great place to get automotive paint. Rene always takes good care of his customers. Great place

La
Review №15

Bar job great places

ju
Review №16

The monster in the auto industry!For a professional they got everything we need.great service.Thanks!

Br
Review №17

Very bad service!! Avoid this place at all cost! I Purchased a part from them and they sent the wrong one. They did not want to exchange it and still haven’t! The customer service is trash!! Take your money elsewhere!!!

Wi
Review №18

Great customer service on the phone and at the counter. Reasonable prices, and most parts are only a couple of days out. Love them.

Sc
Review №19

Absoulutely oustanding service! Great pricing, response time, and accuracy! Thanks to Jackie Z. for her going above and beyond for her customers. Excellent customer service.

Sh
Review №20

Great selection of products and prices are decent.

Br
Review №21

Love gettin my parts there edward. Always gets my parts gud job buddy

Ti
Review №22

Everyone I came in contact with was so pleasant. I will come back for more parts in the future!

ja
Review №23

Best place to get quality aftermarket parts in the city.

Ri
Review №24

Little slow service but they the parts at good price

Jo
Review №25

Horrible service unless you do not speak English then you get served first. I called two hours in advance to have them pull the bumper I needed, got there and waited another hour for them to bring it to me after I got it, it was damaged and bent up,waited another 15 minutes for them to get me another one. Horrible service!!!

Ja
Review №26

Friendly staff and the new place looks great!

Ke
Review №27

Easy to find and they have a great stock of inventory and great service

Ti
Review №28

Wait was insanely long. There is no way to order parts over the phone and have them ready for you when you come, but the staff were friendly and professional as well as courteous. Waited 2 hours for quite literally 2 minutes of interaction.

Ra
Review №29

Great parts at a great price, only downside is if youre in a hurry, its not the fastest counter service, but it is a large store so

Ol
Review №30

Friendly people great customer service

Al
Review №31

Purchased a reconditioned rim from these guys that should have been thrown in the trash. My bad for trying to fix it on a budget. Now I have to buy another rim that won’t shake the car.

Se
Review №32

The wait is insane. But the parts are cheap. Fitment not always the best and bumper came with small nick and a few other issues. Oh well. Order through a dealer to get it delivered instead.

Es
Review №33

Too long lines outside

Ya
Review №34

Too long of wait time. Not enough front desk personal.

IG
Review №35

Very helpful guys, will recommend

La
Review №36

Service is a little slow had to wait like 10 mins or more but I got it

Ma
Review №37

Great place to work!

Lu
Review №38

Stupid people, if you dont speak English, I waited for 45min,no one asked me !I if you speak Spanish go there!

le
Review №39

Its a job!

Jo
Review №40

Did you guy move to a new location ?

CH
Review №41

Kl ml l

Am
Review №42

Its quick

ko
Review №43

Great place

ER
Review №44

Good service

Ce
Review №45

Excellent attention

Vi
Review №46

No lights in parking lot at night

pa
Review №47

They refurbish car parts

MO
Review №48

Very helpful

Ke
Review №49

Terrible service

Li
Review №50

Good prices

Er
Review №51

Great prices

Ha
Review №52

Great

mi
Review №53

Waiting is to long

Jo
Review №54

Wide assortment in parts

Wi
Review №55

Excellent atention

Ed
Review №56

That you find what you are looking for for your car and if they do not have it, you order it and the next day you can pick it up

Jo
Review №57

Jenial

Ra
Review №58

Well

Information
58 Comments
4 Rating
  • Address:1706 Queen City Dr, Charlotte, NC 28208, United States
  • Site:http://lkqcorp.com/en-us/
  • Phone:+1 704-599-6981
Categories
  • Auto body parts supplier
Working hours
  • Monday:9AM–4PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:9AM–4PM
  • Friday:9AM–4PM
  • Saturday:9AM–4PM
  • Sunday:9AM–4PM
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