Ordered a new windshield got it 5 days later very nice staff I love the popcorn.
Excellent service from the moment I walked in the door! Joe was super helpful and went above and beyond offering to personally deliver my new 2019 Honda Rancher (Cookie Monster) to the barn for me! EVERYONE was courteous, professional, and extremely knowledgeable. This was a BIG purchase for my small business and Im glad I chose to make it at Kevin Powell MotorSports Charlotte!
Great place for all motorcycles, 4 wheelers and side by sides. Dave in the parts department is the man if this guy cant find it for you then you dont need it. Also the service manager is super cool and will works really to make sure your running in the best condition. Keep it up guys would definitely by another motorcycle from here
I could not have asked for a better experience, my husband and myself were literally in another ATV dealership in Charlotte and I called Kevin Powell MotorSports, Joseph Ovington took my call. He was so polite and so helpful that we quickly left where we were to go meet Joseph. Customer service is key for me and he is definitely an asset to your team! We were treated very fairly and never once felt pressured by Mr. Ovington. We left with 2 fourwheelers that we are so excited about. From our wonderful salesman to Richie in finance, we had an absolute 5 star experience! We will definitely be customers for life and these two are a power house! Thank you for everything!
Bought a crf50 for my son and it was super easy. Joeseph made sure the transaction was very smooth as we did the deal mostly over the phone because i was coming from an hour away. Staff there is awesome. Very knowledgable and proffessional. If you are in the market to buy some toys go see Joeseph and his people. Very pleased with the experience.
ALWAYS A HONOR: I have been dealing with Kevin Powell Motorsports before the name change. I have always had a great experience. They have ALWAYS taken care of my Busa. Service Department was extremely friendly, professional. Wanted to send a special shout out to David & Jason, GREAT GUYS!. If you bought your bike from someplace else, you went to the wrong place. I would never do business with anyone but them. They have taken care of me for the past 4 years plus and I will continue to do business with them ONLY. When my baby needs service, I know she will be in good hands and not someone just trying to make a quick buck. Thank you for your hard work and the great experience guys/gals.Keep up the hard workRespectfullyJOR-EL (SUPERMAN THEME BUSA)Today is August 7, 2018 - Safety Inspection Complete.I have to say every time I come out there I seriously enjoy my visit. The service department did my Safety Inspection was successful. I would like the Owner/Managers to understand that you have awesome people that work for you. The gentlemen that did my safety inspection is the last of the original team that have been dealing with me since I bought my bike from that dealership. He is ALWAYS Professional and Courteous and its one of the main reasons I do business with your dealership. If he hasnt been put up for a raise, I would like to recommend it. Its hard finding and keeping good people. Thank you again and trust me, when my friends ask me where to get a bike, I will be sending them your way.Thank youRespectfullyJOR-EL
Wow, very impressed with the level of knowledge and service I received. Just bought my first bike from a private seller and needed a couple routine maintenance parts. I was greeted by a very friendly associate when I walked in, they showed me exactly what I needed and didnt try to sell me on a bunch of stuff I didnt need or ask for. The parts counter helped me pick out a new battery and provided instructions on the easiest way to change it, they tested my old battery for free before selling me the new one. I brought the bike up there 20 minutes later to have an electrical diagnostic done. There were about 10 bikes inside and outside of the service area awaiting service. They got my bike in before I could even sit down. In a short time, they finished my bike and showed me a couple things that I might want to consider changing in the next few months. Ive only been riding about a week now and have no background in motorcycles. Every time I go there I feel welcome and dont get the feeling the staff look down on me because Im not a bike expert. Prices are great. I compared a lot of their products to the internet and they are right in line with everyone else. If you want a good price accompanied by an exceptional staff with vast knowledge and no pushy sales techniques, this is the shop for you.
These are a great group of people. The customer service was great. Dave in the parts department went above the expected with the service. He was able to help me with a smooth return of a winch that I had mistakenly ordered, completely my fault. I felt he took the time to ensure I had the proper parts this time. Well done sir
I have had a couple positive experiences here over the past year or so. Staff is friendly and not pushy at all. The price for a new set of tires was cheaper than online. The service staff exceeded expectations in regards to timeliness and communication as well. I will continue to bring my motorcycle there for major maintenance and inspections.
I went to this dealership to look at the new Polaris sportsman 850. I had the pleasure of having Dena assist me with questions/concerns. She was a very helpful sales associate, which is something that I do not often say. Also while my paperwork was being processed the staff in the parts department was extremely helpful with looking up accessories for my new four wheeler. I will definitely be going back to this dealership in the future and would recommend it to all my family and friends. Overall great buying experience.
I want to thank Christian Jackson for helping me with my very first motorcycle purchase.. I went in there just knowing I wasnt going to get one and I came out with a brand new 2017 Suzuki..this was the easiest process ever.. He is the best.. the whole team is awesome.. If you want to buy a motorcycle go see Christian Jackson at Krazy Kevin Powell... and he will hook you up.. Thank you so much Im so excited..
In general I am not a huge fan of dealerships; however, Kevin Powell has been the exception to the rule so far. I was given a great price for my trade in as well as a fantastic deal on a Harley XG750. Both the service and sales guys went above and beyond to make sure that everything was sorted quickly and fixed all the after purchase issues that I had. These guys wont leave you hanging the second they take your money. Strongly recommend looking here before anywhere else!
I cannot say enough good things about these guys. Black Dave was our awesome salesman. He took a good bit of time in the heat to show us all of their inventory, go over pricing, answer questions, and go for a test ride. He showed us all the extras, and made sure we had everything we needed or wanted. Pete and Jason in the financial department are super friendly, and take care of anything you need. They made a long process go smoothly and as fast as possible. The service department is very knowledgeable. They have a huge inventory in stock ready to view, and awesome deals on top of all that! We left with two new ATVs, and have been enjoying them ever since. I highly recommenced these guys to anyone looking for a new ATV or bike.
The team at Kevin Powell Charlotte are awesome. Dena was great to work with. I purchased a new rzr and a used Harley and both deals went perfect. They also did free pick up and delivery on my units. Tommy was very helpful. The parts guys were extremely knowledgeable and helpful. They introduced me to the shop guys. All around a great experience. I would highly recommend them to anyone.
Everyone there is a great help. willing to work with you in just about every thing. they offer some really great deals and can definitely make getting a bike happen. the people in parts also very friendly and take the time to make sure you get what you need and educate you on them as well.
I just started coming to this location for my bike for service and parts, Matt Hinkson in the parts department is awesome. I usually shop for accessories online but Matt was more than willing to work with pricing which made instant gratification wonderful. As for the Service department Ive had to deal with Kevin and he is equally Awesome. Always takes a moment to look at my bike and made an adjustment immediately for my safety. So far everyone else has been equally positive, friendly and helpful. I never feel overwhelmed when Im there. They have made a new customer loyal customer and I will be recommending my friends.
If 10 stars were possible I would choose that!What an experience! No Pressure at all, yet all the assistance I asked for. Dena was absolutely perfect with a combination of product knowledge, passion for motorcycling, and patience to allow me time to decide for myself. Pete and Tommy, both extremely helpful and professional, its obvious they love what they do. Jason was spot on in every step of the delivery process, and his passion for motorcycling shows through.Anyone wanting to purchase a motorcycle or ATV should visit here FIRST! Every step of this process from selecting a bike, financing, and delivery has been top notch!Thank YOU Dena for guiding me to the right bike! Thank YOU Pete and Tommy for running such an efficient store! And Thank YOU Jason for great conversation and a thorough paperwork experience!
This place is amazing. Anything you are looking for you will find it. Black Dave helped me out so much and made the buying experience fun and didnt pressure me into buying something I didnt love. I would highly recommend this place over any other dealership. I found the perfect atv for me and Dave was a big help. Very friendly staff and they will really get you the machine you are looking for
Great experience. Sales, parts, service. 5-stars for each. Got a bike for a fair deal. Sales guy delivered the bike himself, on a day the normal delivery guy was busy. Super friendly and knowledgable parts team. Parts arrived quickly. Service takes good care of my bike, for regular maintenance and upgrades. Recommended.
Walked in expecting to get attacked by hungry salesmen...instead was able to walk around and look without pressure to buy.Our salesmen Redge, was extremely helpful. I personally asked a slew of questions and he had a straight forward and informative answer for all.We came, we saw, we BOUGHT!!!Great experience. Would highly recommend!
Awesome place! Jacob in service made sure that my bike was well taken care of. I just moved to Charlotte and this is the only place that I will be taking my Vulcan in the future. Awesome place and an awesome group of people. Would give 10 stars for Jacobs customer service if I could.
Drove from Charleston SC to get a great deal on a Harley Davidson Road Glide. Great customer service. Would definitely consider another purchase at this establishment.
Great place. Good people. Would definitely recommend. Go see Joseph, Joe, and Richie they will definitely get you right on 2 or 4 wheels.
I had some thoughts about the purchase I made there and the dealership was sorry i felt that way so they wanted to aim to please. The service work that I had done at the dealership was excellent. My ATV went in for a recall and a 1st service and a few other parts from the way I ride and I couldnt be more satisfied by the quick turn around from their service dept.
Never bought a bike before...but this first time couldnt be better with these guys. Tommy (the coolest manager alive) was simply one of the most friendliest person I ever met. Carlos (one of the sales guys), helped me though the process. made things easy. Dave, this dude is a lot of fun. Id hang out with him if I didnt work so much. All in all...the whole staff is amazing! If youre gonna get a bike, ATV or anything along those lines....dont waste your time anywhere else, get it from here. Sit back and relax. Quick, Easy, In, Out.
Worked with Jess at the Charlotte location and had a very nice sales experience. I live 6 hours away and went to deal with them since they had a machine I couldnt find anywhere else. Financing was easy and everything went smoothly once arriving. Great experience overall.
Extraordinary customer care and professionalism! I have been doing business with the service department at Kevin Powell Motorsports for years; even prior to current ownership. The quality and value of the work performed is always exceptional. Their customer concern is industry leading. KEEP UP THE OUTSTANDING WORK! Jacob is a knowledgeable guy who treats the customer as his top priority.
Super friendly folks! My wife and I purchased an ultra classic and absolutely love it! Carlos, Pete, and Jason were first class. They helped us get the best deal possible on our trade in and on our purchase. Thanks again guys for the great service!
Shaun and David were very helpful. Both were super knowledgable and accommodating. Shaun stayed in constant communication with me throughout the transaction via phone, email and text. Very impressed by the professionalism, as well as their competitive pricing. Shaun went over and above by driving 2 hours to meet me with the paperwork to get the deal done on the last day of the month....which locked me in their current promotion and saved me a ton of $. To cap it off, they are delivering over 2 hours away. Couldnt ask for a better business transaction!
Recently I needed the rear tire replaced on my bike. I took the wheel with the new tire to Performance and arrived 10 minutes before they opened. The staff were busy placing bikes on display outside and they asked if they could help me. I told them what I needed and that I was ok to wait on them to open. They told me it wasnt a problem at all and to go on inside. I was shocked because that just doesnt happen most places anymore. They ushered me back to the service area where the guys took the wheel and new tire and told me to wait in the show room a few minutes. They werent kidding! I left there with the new tire on the wheel just a minute or two after they opened! TALK ABOUT GREAT SERVICE!!!! I was highly impressed. Thanks to all the guys who helped me that day, you guys are the greatest!
Tommy, Jason, Carlos and Matt gave me the best service possible! The deal was fantastic! Tommy was honest and very direct with my wife and I. That alone guarantees our loyalty in future purchases. They even stayed after hours to ensure our service was completed! I would recommend this place to anyone looking for a bike or ATV. Thank you for your superior customer service!
Bought a CB1100 at the Charlotte location and couldnt be happier. Our salesperson Dena worked with my wife and I to make sure we were both happy and the process was effortless. Got my tag within a week and they got my 600 mile service done within a few hours. All in all, a great experience. Thanks guys.
Exceptional service and full disclosure. My experience with KP moto was amazing. I was hesitant on getting a bike on terms i had to finance but everything went smooth. I left with a beautiful bike and a better outlook that not all dealerships are crooked. Much love to these folks 💯💯💯💯💣💣💣💦💦💦
Outstanding customer service and willingness to help get me on exactly what I wanted. Dena, Pete, Jason, and Tommy are great people to talk to, and answered every single question I threw at them. I strongly recommend that you visit Kevin Powell Motorsports at the Charlotte location. You will not be disappointed with the way these guys treat their customers. Thanks again for all the help.
I had been shopping around for a bike for several weeks without success. Either the payments were too high or financing could not be arranged. When I called Jason he asked me what I was looking for and the payment I had in mind. I told him and he said he would get back to me. Well in no time he was calling me to let me know they had the bike I wanted and for a payment that was actually lower than what we had discussed. I am very pleased with the service I received from this dealership. Oh and the day I went to pick it up, it was raining. Since I didnt have a rain suit they offered to delivery it to my house for me! Jason and Tommy are the best! I recommend stopping by to see what they can do for you.
Bought a 4 wheeler, had a tire problem and the guys really took care of us. Great customer service, great products, good prices. Have no problem paying for high quality service. Will be back!!!!
I rode ATVS growing up my whole life in West Virginia but hadnt gone riding in 15 years until the past month when we rented ATVS for a day back in WV...I was hooked and have been looking to buy. SO GLAD I found Kevin Powell Motorsports yesterday...had great pricing that drew me in and then their people were fantastic...from Dena in Sales who was awesome to the service guy who demoed the machine, to the Finance guy...was the exact opposite of a high pressure sales experience...they were very easy to work with! I highly recommend them...very cool place.
All I can say is our salesman Nick was by far the best part of the deal. He stayed after closing for 2 hours and went above and beyond to make sure I knew everything I needed to know about the new bike. Couldn’t have asked for a better sales experience.
Will never go based on the worst radio advertising ever. Crazy Kevin.... For the love of God change that commercial... Pretty sure evertime it plays a puppy and or kitten die. I know I die a little bit each time I hear it.
Bought my first bike from this place. Dave was my sales rep. funny dude. down to earth and was easy to work with. everyone i encountered there was nice and personable. def would buy from them again.
We had a wonderful experience!! Dena helped us and she was awesome. She took care of everything and showed us all the departments in case we had any other questions. Excellent service.
I had a warranty issue and they really stepped up without hesitation. I didnt get this kind of service at POLARIS and thats the make of my quad. Matt, Dave, Tommy, Kurt, Los and the rest of the staff always shoot straight. No gimmicks or games. Thats why they will ALWAYS have my business!
Very helpful and nice staff. They will help you find the right bike for you! Only reason I didnt give a 5 star is that they did state that the first service on a new bike wasnt free. Also the service depo charged 135$ as a service charge for an oil change.
Black Dave took care of me(know him a long time. Gave me the run downs and introduced me to all the staff. Great people all very helpful. Found what I wanted and love the service.
Black Dave is the best salesman. Made the experience of purchasing bikes well worth the wait. I would definately recommend anyone to go see Black Dave he is the bomb. Wont find a better personality in a salesman than him.
Great Experience, great service, great price and treated like a valued customer. Dave Smith talked me through a couple of options on the phone and was very knowledgeable. He worked to find me the best option on a utility ATV. We figured out the best model then Dave and Redge put together the deal I wanted. Saved a ton over what other dealers had asked. Thanks so much Dave and Redge!
Had a great experience! First time buying a machine and felt like I got a great deal! Thanks Nick for helping me out.
Went here to purchase a new hayabusa and Everyone here are super nice. Every time we came they went out of their way to accommodate our needs and wants. Very friendly and entertaining staff :) we will be going back in a few months to purchase a 4 wheeler
I had an Awesome experience when buying from the pineville store my salesman was Joseph he was great. I wasn’t pressured he worked with me and helped my find what I wanted in my price range! So y’all go see Joseph and tell him Curtis sent ya! He will hook you up! Richie the finance guy can make some deals you can’t argue over aswell! So I highly recommend going in looking and seeing what they can do for you!
Drove from Spartanburg to pick up a Honda Ruckus after working with Nick in sales over the phone. Everything was as discussed and Nick was super to work with. Reggie explained all of our terms and costs and worked out what we agreed on. Dave is knowledgeable and friendly. Antonio loaded us on our vehicle and we could t be more happy! Will definitely go back when we need another ride in the future! Thanks for a great experiience.
My experience at Kevin Powell was great! I was there to see what kind of Harley Davidson selection they had. I was immediately approached by Shaun, who was very friendly and knowledgeable. Although they didnt have the particular bike I was looking for he assured me they could find it for me. Sure enough about a week or so later he and Tommy (sales manager) contacted me to let me know they had found the bike I wanted. They went out of their way to find this bike specifically for me. I dealt with Tommy with the financial part of the deal and he was great as well. He knew the price range I wanted to be in, no negotiating necessary, and they had all my paperwork ready to sign when I arrived (being that I do not live close to the dealership). I would highly recommend Tommy and Shaun!!! They took the time to meet my needs, provided excellent customer service and now I have a motorcycle I absolutely love!!!
Absolutely best place to purchase a ATV. We purchased a 2016 Honda Rancher resently and received the best service throughout the purchasing process. They made it quick and supper easy. Our sales lady, Dena, was wonderful and so was all the other staff. We will definitely be back and sending our friends to them as well. 😃👍✔
Service department is awesomeHad my 2018 turbo in for recall work. They had me in and out just as scheduled. I would recommend giving them a try even if you didnt purchase from them.Albert Timmons
Awesome group of guys, from the service department up. Redge made it a quick process and put me in an awesome machine at a very affordable price. I will continue to do business here!
My experience with the service staff has been great! Theyve helped me out more than once and have been kind and professional every time. One of the service technicians, Ed, really knows his stuff and I felt better riding after he was done working on my bike. Will be back
Tommy, Ricky, and Jason all went out of their way to track down two different KTM dirt bikes for me! They not only found them they went the extra mile and had them deliver to Charlotte for me. Not only do they have excellent customer service they are willing to go the extra mile to stand out! They also have a parts and service department that is up to the same standards. You will not leave disappointed if you give them a chance! They have a huge selection of dirt and other bikes especially through they other dealerships!
Parts guys are pretty honest. UPDATE: place is closed and I have a deal i need honored. Asking for management to contact me please. Thank youUPDATE: Still no response. Guest Ill have to give up on this one. Oh well! My lost.
Bought a New Ranger here a few weeks ago..Pre delivery must not have ever been done..Missing plastic parts under seat..Battery post not tight...Lug nuts on wheels loose ETC....Been trying to get parts dept to get parts for weeks...Gave them part numbers to the 3 parts that was missing cause we live couple hours away so they could order and ship to me...I got 7 parts in the mail that fit a different machine and not the 3 numbers I gave them..Called told parts guy what was going on gave him part number again was told he would call me back in a few min...Well we all know how that went......So here you go... this is the review you worked so hard to getKevin
Very helpful! Awesome team of people who really love Powersports. They will work with you on any situation you might be faced with. Their salesman Dave was very knowledgeable and knew exactly what was going to fit my needs and budget. Cant say enough good things about Dave! He should get top salesman of the month!
Purchased a drz400 from them last year. My credit was bad and I was taken advantage of. Their advertized price was 6200 dollars and I had a 1000 dollar down payment. They apparently pocketed my down payment and outsourced financing for 8000 dollars.2800 dollar profit on a bike is downright shameful.I should have been a better consumer and asked more questions when signing paperwork. Don’t assume these guys will take care of you.That’s not the end of it. The tracking module they installed on my bike for the leasing company was mounted with 3m tape. After a couple days of riding I smelled something burning. You guessed it; the tracking device had completely fused to my exhaust.Love my bike. Hate what I paid for it. Haggle with cash or private financing. Don’t get raked over the coals like I did. I’m not complaining about my interest rate. That’s my credits fault. The financed price is a downright lie.
Found a smoking good deal on a RZR 1000 High Lifter they had listed on FaceBook. Awesome service and great price!! Was able to get financed and pick it up the same day - no BS. Ill definitely be back in the future for more toys! :) . Thanks Dave!
Just bought a Polaris Scrambler at KPM. Whole process was easy & service was fast. Joseph Ovington took really good care of me. Highly recommend this shop over any other in the Charlotte Metro Area!
Redge was great to work with. We drove from Georgia to purchase a Polaris Ranger. After speaking to him on the phone he was so helpful and we knew we would be in good hands. After arriving, he gave us all the information and details about the vechcile. Highly recommend! Nice, honest and great to work with.
I went in and made a $10,000 cash offer and they made no effort to negotiate on the price. Except by going up, seriously true story!! So I walked out went to Gastonia and bought the same bike with less miles more extras at a much better price!
Staff is the best. They really make u feel like your apart of the crew. Number 1 in my book
Joseph hooked me up with a great Honda rubicon and I couldn’t be happier. This dealership was very easy to deal with Joseph made the process fun and easy!
Great experience buying my 1st quad. Very helpful and friendly staff. I will definitely be a repeat customer.
It was my first experience with Kevin Powell Motorsports and the service was outstanding. This establishment has friendly staff and will do anything to answer any questions. I went to just look around and ended riding away on a bike from there. I recommend this place to any one looking for a great shopping environment.
I just got my bike service at KP moto this past weekend, and I rarely write reviews less I really get over the top service. Let start off by saying these guys in the service department are awesome! The employee that help me was Jacob, he took care of everything and did it with all my needs in mind.He didnt try to sell me anything, or attempt to presser me with non sense that wasnt related to my bike. I would recommend anyone thats looking to have there bike serviced or inspected check them out, ask for Jacob. He will take care of you, I give you my word.
I highly recommend this place to anyone all employees were extremely friendly and helpful! Big thanks to joe and Richie, if you go I definitely suggest that you ask for them!
Great place to buy a bike! And Joseph was very helpful and understanding and answered any questions I had very outstanding service hands down.
Joe was awesome! Got us what we wanted for a great monthly payment! Definitely recommend this place, & him as your sales associate!
Was a great place. Took my bike there for tires, service and inspections. Looks like they closed, though. Not sure what happened.
Great experience and great prices. Jason was able to work with me to get what I wanted. Shoot out to Eric for holding it for me.
Jesi Stracham and EVERY OTHER MEMBER of the Charlotte dealership went above and beyond to get us the best deal and some of the most outstanding customer service Ive ever received at a dealership, or any customer service oriented facility. Very very knowledgeable staff members on the floor and dont forget the guys at the parts counter, every question asked had an instantaneous and informed response. You guys are great and keep up the exceptional work. Definitely the only dealership Id recommend for your power sports needs.
Nick, John, and Richie were wonderful!!! Easy going, easy to work a deal with, and friendly! Thank y’all for the great experience!! Highly recommend!
Excellent experience! Went into the dealership late Saturday afternoon and was immediately greeted and treated like family. Working with Jason Pinger was easygoing, no pressure and very enjoyable. We inked the deal for a new Sportsman 450HO and I couldnt be happier. I also had the pleasure of working with Dave Abramowski in parts. He is extremely helpful and courteous. Thank you all and I look forward to purchasing my next toy from Kevin Powell MotorSports in Charlotte!
After looking for a used 4x4 ATV all over NC and SC we came across an ad for a NEW 2018 Polaris Sportsman 450 which was priced on sale and only slightly higher than the used Atvs we seen for sale. We decided to call and confirm which we did and we spoke wit Nick who gave us all he details, before we made the 3.5 hour drive to this dealer we went to our local dealer who was unable to match the price and was unwilling to work with us even after we purchased two previous bikes cash. So we made the long drive up to Pineville and it was well worth it. No surprises and no delays. We got the bike we wanted for the price that was advertised on sale. Nick was very helpful from the first time we spoke up until we left. Casey had all the paperwork organized easy to understand. Casey explained several things to us and he us on our way. Thank you Kevin Powell MotorSports
These guys have always done a great job on my Rancher. Service Dept is top notch.
We purchase a 2018 Polaris sportsman 450 H.O. from Nick and he made it very simple for us (also $1100.00 cheaper than our local dealer) So simple we drove 3 and a half hours to get to this dealer. Yes we passed 4 others but none of them would price match or even come close to the price. Casey helped us with the paperwork and we were on our way. We will be back in 6 months for daddy’s new bike. Thank you Team Kevin Powell.(P.S. our local dealer who is 1 mile away lost the sale due to a bad attitude, bad customer service and unwilling to price match the same exact ATV for us even after we bought two other vehicles CASH within the last 10 months. (All in all it would of been $360 difference that I would of happily paid to avoid the drive) HOWEVER the poor customer service and attitudes made it EASY for us to drive 3 and a half hours to Kevin Powell Pineville N.C.)
Jacob and the guys in the service department went above and beyond- I was so thankful they cared enough to listen and commit to solving a complex problem- I was beyond frustrated with the other shops that gave me the run around- thanks to everybody at Powell Motorsports I have my dream bike back on the road! Thanks guys! So grateful
We just bought a Polaris 4x4 570. I have never dealt with a business when you can walk into their show room after you looked else where and they remembered your name and what you wanted on their show room floor. We had looked several places after we stopped there and because of their sales person Dena, we went back to them to purchase. We ordered parts for it and just loved the experience. Would send anyone there first. My wife wrote this for the both of us. I am one satisfied customer.
Just for the record, I am giving them 1 star because I cant give them no stars. I have a BMW motorcycle and noticed my rear tire was extremely bald. Feeling unsafe to drive far, I contacted Performance Honda and asked if they had a tire for it. They assured me they did so I took the bike there and had both tires replaced (so they would match). I picked the bike up and paid them $500 and went on my way. The next time I rode it I was on the interstate and all of a sudden the bike started swaying back and forth and I almost lost control. I took the bike back to them (within a week) and they replaced the front tire and re-balanced the rear tire. I took the bike back out and a week later I was back on the interstate and the same thing happened again. This time I took it to the BMW dealer where they told me that Honda had put the wrong tire on it and my bike required (by the book, they showed me) a reinforced sidewall tire and that I had been riding on the sidewall. In their words, I was lucky I didnt kill myself. I had them change the tire to the correct tire and the problem was resolved (except now I paid for a front tire I didnt need and now they still dont match). I contacted performance and was told I needed to talk to the manager, so I spoke with him and requested to return the rear tire that I cant use and should never have been put on the bike. He said he would call me back and that was the last I heard from them. I have since tried to call at least 25 times and left voicemails with no returns over a year. I understand mistakes, I do not understand not responding and no willingness to fix them. I could have filed a lawsuit, I could have asked to have the front tire refunded, but I didnt, I just requested a refund for a product that they should have never sold me.
All I can say its outstanding bought home a pioneer 1000 and could not be more happier. The staff is friendly and go out there way to help you. I cant believe they let you test drive before you buy the dealer here in concord would only let you sit on them. I can not single out one staff member because all of the sales team was fantastic.
Redge made sure to be straight up on the details and move the process smoothly. Overall great experience, and they can deliver your ride to your address!
The guys are phenomenal ! KP moto made me feel like I was there only customer. The took care me quickly. Everybody was so friendly and helpful. I wouldnt buy from anyone else. Go KP moto!
Kevin Powell motorsports is a outstanding place. The employees here help you in a timely manner and are willing to assist in anyway possible. I encourage anyone in the buying process to give Kevin Powell a try.
Recently bought a 2017 GSXR 1000R from the Charlotte location. Dave has the BEST customer service and I will make future purchases due to him. Thanks Dave!
I am new to riding motorcycles and began looking as soon as I passed my MSF course. I visited a number of shops around the Charlotte area. Kevin Powell was the first stop. I have to say that from the door these guys make you feel like you are part of the family. There was no pressure, no sales talk, just connection. I worked with Dena the most and she was beyond awesome. You can tell these guys have your best interest at heart when it comes to picking a motorcycle, when you feel it you will know. I heard that in class and I was highly impressed to hear it from Dena and all of the Kevin Powell team. Again, no pressure. I knew right away, Kevin Powell Charlotte would be my shop for any and all of my motorcycle needs. Thanks Guys, And BIG thanks Dena. You are all fabulous!!!!Shaunese S.
Went in to purchase my new Harley, The price on the tag was a bit much and after showing them a similar model, they price matched no problems! Couldnt have been happier with the service. Had a slight problem with the brake light, but after reporting this I brought it back to be serviced and I couldnt have asked for a better experience. Im back on the road now and would recommend Kevin Powell Motorsports to anyone looking to purchase a vehicle! Friendly staff and service - will be returning for any other service I need done. 5/5 would recommend. I dont write reviews often, but these guys really deserve it.
I was looking for a fair deal and attempted to make a deal with two other dealerships, which gave me a price which I thought was too high and they would not budge. In my third attempt I tried KP Motorsport and spoke to Jason. I stated what I thought was a fair price, he said let me run some numbers and I will call you back. He called me back within fifteen minutes and said “When do you want to pick up your new bike?” Thanks Jason for the great service & the best price!Bobby Dockrill (profile is under spouse)
I loved my experience with the sales people, dena was one of them. I had a stick go through my CV axle, the replacement went fine (I had to pay because its not a manufacture defect). But when I went to mention that my plastic is fading after only 2 months of owner ship the sales manager comes out and says its typical for a Honda ATV to fade after just a few months. I have kept mine indoors, clean and the only thing wrong cosmetic wise is the to its missing in the rear plastic from trying to fit between trees in trails. My unit is a 2015 Honda rancher 420. I do not recommend you buy from here. Honda themselves will be resolving the issue from now on.
Experience and Professionalism beyond reproach! When you go shopping for a bike or a car the process can be painful. At Kevin Powell Powersports Charlotte smooth as silk process. When I am ready to upgrade I will be back to Tommy and the crew! Thanks Again...
My fiancé and I went in there on a Saturday afternoon right after closing and they still helped us. They even stayed pretty late while we looked and debated on what we wanted to get. They were very patient and very friendly with us. I would recommend Kevin Powell Motorsports to anyone. They went above and beyond what any other dealership would have done. They worked their tails off to get us the bike wanted in our monthly price range.
I was very happy with the purchase of my 2012 Victory motorcycle from Ricky Hendrick Performance Honda Suzuki Victory Polaris. Great group of people very helpful and polite. Did everything they said they would do and more. Awesome place thanks
Redge, Dave, and Nick made my buying experience perfect! No high pressure sales. They just let me look and answered questions as I had them. My only regret is I went and shopped around which was a big wast of time!!! All I got was typical sales tactics and higher pricing!!!! I would recommend Kevin Powell Motorsports to anyone.